SCOPE OF WORK AND TECHNICAL SPECIFICATIONS
|
|
- Gabriel Barnard Eaton
- 7 years ago
- Views:
Transcription
1 Purpose CITY OF DENTON - EXHIBIT 2 SCOPE OF WORK AND TECHNICAL SPECIFICATIONS The City of Denton is issuing this Request for Proposals (RFP) in an effort to secure kiosk(s) solutions and professional services to enhance the City s payment options. Qualified vendors should have demonstrated professional and technical experience implementing and maintaining kiosk solutions for the acceptance of payments and customer self-service. All kiosks must be American Disabilities Act (ADA) compliant. Qualified vendors must have experience managing and securing customer data which includes compliance with PCI and related regulatory standards. Vendors should also have a proven project management track record which includes the development, implementation, and support phases of the project. Background Information The City of Denton is a municipally owned and operated utility provider with a service area of approximately 94.9 square miles. The City provides utility services that include electric, water, wastewater, drainage, and solid waste to approximately 53,220 residential and commercial accounts serving more than 115,662 citizens in the Greater Denton area. CITY utilizes Harris NorthStar 6.4 as its utility billing and customer information system (CIS). Project Description and Expectations At the successful completion of the project, the City expects the kiosk(s) to adequately perform or assist with the following business processes: Customer Experience: The City will utilize onsite kiosk(s) for customers arriving after hours or wishing to avoid teller lines. Kiosks placed in retail locations closer to the residences of customers, who would otherwise pay within a City facility, is expected to improve customer satisfaction. The ability to verify customer information utilizing a barcode scanner or manual input of customer account data will help ensure account security. The kiosk must be ADA compliant and display English and Spanish language conversion capabilities. System: The kiosk must interface with NorthStar 6.4 and provide real-time payment posting. The City requires vendor to be PCI and Red Flag compliant. Kiosks: The City prefers to lease the kiosk(s) housed on City property and expects the vendor to solicit and obtain agreements to place kiosks in retail locations in and around the Denton area. For kiosk(s) located at a City facility, the City will absorb maintenance and transaction fees. For kiosks(s) located in retail locations, the City wishes to utilize a convenience fee model.
2 CITY OF DENTON - EXHIBIT 2 The below chart details the City s in-person payments for 2012: Payments Made in Person 2012 # of Payments $ of Payments Average $ per Payment Cash 46,055 $7,346,241 $ Debit/Credit 13,754 2,249, Pop Check 18,708 4,911, Opt Out Check 14,391 7,143, Drop Box/RDC 59,067 23,527, Other 3,865 3,731, Total Walk-In Payments 155,840 $48,909,675 $ Product/Service/Entity Description Kiosk and services description Provide detailed information regarding your kiosks, including but not limited to: o Expected lifespan of a kiosk o Handling of upgrades and replacements o Kiosk appearance (include branding options) Payment processing Detail the transaction processing steps or provide a workflow including: o Speed or timing of payment updates Factors that may cause processing delays o Describe your general settlement process for kiosk locations Explain how settlement is made. Indicate if multiple settlement depository accounts are allowed Detail the settlement transmission time for each tender type Explain your ability to modify settlement times Indicate the latest time that sales transactions can be transmitted to meet the settlement deadline Describe how settlement items will be listed on bank statements o Provide a daily reconciliation file by tender type. Next day funding is required o Explain how returned payments will be processed o Describe how payment investigations are handled o Provide detailed information regarding the kiosk s payment acceptance and posting verification capabilities including but not limited to: Cash Credit/Debit cards Check Money Order
3 CITY OF DENTON - EXHIBIT 2 Reporting Describe all reports available and the software utilized to receive and view reports Provide an overview of reporting cycles, procedures, and capabilities o Provide sample reports or a link to sample reports available on-line Describe the export capabilities and customization available with on-line reporting Describe the daily and monthly reconciliation reports available to the City Detail the standard delivery timeframe for reports and statements o What delivery methods are used for reports and statements (mail, fax, internet, e- mail, etc.)? Provide the length of time that reports are archived for client use Armored car Does your company provide an armored car? o If so, please summarize the services provided Is your firm willing to work with the City s contracted armored car vendor? Maintenance, upgrades, and modifications Explain your firm s approach to system modifications o What types of modification are not covered in your firm s maintenance agreement? o How do modifications affect future upgrades and maintenance? Describe your notification process for scheduled and unscheduled system maintenance Disaster Recovery Describe your firm s continuity and disaster recovery plan Describe your local and system-wide back up and/or redundant systems Security and compliance requirements Describe the product s network security and firewall protocols Explain your firm s compliance with the FACT Act and Red Flag Rules
4 CITY OF DENTON - EXHIBIT 2 Detailed Requirements Kiosk Hardware specifications The City requires kiosks be ADA compliant. Kiosk types to be considered by the City: o Indoor/Outdoor free standing kiosk o Outdoor through the wall kiosk The City strongly prefers kiosk/system functionality to include the following: o Barcode scanner o Cash reader o Credit/Debit card reader o Check reader o Receipt printer o Touch screen interface o Ability to handle payments for multiple City services System interfaces Maintain near real-time integration with NorthStar CIS o Includes two way exchange of customer data o Specify the communication protocol utilized in integration Must provide real-time payment information with delays no longer than 15 minutes Customer presentment Information must be presented in English and Spanish Information to be presented to customers will include: o Account balance o Address o Payment information o Print customer receipt o customer receipt o Ability to look-up customer s account number by providing phone number or address Payment collection and processing The City requires the kiosk to offer the following payment options: o Cash o Credit/Debit cards o Check o Money Order The City prefers the vendor to coordinate payment processing with Elavon, the City s current merchant services provider
5 Operational requirements Reporting CITY OF DENTON - EXHIBIT 2 The City of Denton requires the ability to perform customizable ad hoc reporting related to customer payment times, methods, and amounts Security and compliance requirements The City requires that the vendor maintains compliance with PCI and Red Flag standards The vendor must demonstrate a comprehensive approach to protecting customer and utility data Implementation and project management The City requires the vendor to present a comprehensive project plan which will include: o Application implementation/installation o Database set-up and configuration o Interfaces between Kiosk and NorthStar o Application customization o Testing System, interfaces, processes, reconciliation o Training Administrators and end users o Backup and recovery o Marketing assistance o Parallel processing o Pilot phase (60 days strongly preferred) o Construction, planning, and other requirements for kiosk installation o Assistance with transition from development to pilot, from pilot to launch o Support and marketing assistance during the product s public rollout Retail Implementations The City strongly favors a vendor that will reach agreements with retail outlets throughout the City for the placement of kiosks The vendor is solely responsible for acquiring and managing agreements with retail outlets. o Any business or retail outlet being considered for the placement of a kiosk must first be submitted to the City for approval o The City will be solely responsible for the final approval of any business or retail outlet that is being considered for kiosk placement The vendor will be solely responsible for the maintenance and upkeep of each retail kiosk. This includes but is not limited to: o Providing armored car service for the collection of funds o Ensuring each kiosk is in good working order Vendor is responsible for any loss incurred from a retail kiosk related to theft, damage, or equipment failure. Losses include but are not limited to: o Equipment o Funds o Electronic information related to payments and/or customer data
6 Ongoing support requirements Lease of equipment CITY OF DENTON - EXHIBIT 2 The City strongly prefers to lease equipment and prefers vendors to be responsible for: o Kiosk maintenance o Kiosk replacement Support The City strongly desires a vendor that will provide 24/7 customer support for issues arising with the kiosk(s). Support will include issues with payments, system interfaces, system/equipment outages, and other technical issues The City prefers to have an specific account representative assigned to respond to issues/inquiries and be available to meet on a semi-regular basis
Introduction and Background
Introduction and Background The Community College League of California is a nonprofit public benefit corporation whose voluntary membership consists of the 72 local community college districts in California.
More informationExhibit A to RFP-SG-107276 STATEMENT OF WORK (SOW) Banking Services
Exhibit A to RFP-SG-107276 STATEMENT OF WORK (SOW) Banking Services 1.0 Introduction 1.1 Purpose Colorado Springs Utilities (Utilities) is requesting proposals from interested banks for the provision of
More informationSCHEDULE A MODIFIED SCOPE OF SERVICES MERCHANT CARD PROCESSING SERVICES STATE OF NORTH CAROLINA AND SUNTRUST MERCHANT SERVICES
SCHEDULE A MODIFIED SCOPE OF SERVICES MERCHANT CARD PROCESSING SERVICES STATE OF NORTH CAROLINA AND SUNTRUST MERCHANT SERVICES Contract Number 14-06002 The terms Servicers and Vendor shall be used interchangeably
More informationTown of Fairview, Texas Request for Proposal Merchant Card Services
Town of Fairview, Texas Request for Proposal Merchant Card Services SECTION I REQUEST FOR PROPOSAL INFORMATION A. Introduction and Background The Town of Fairview (the Town) is requesting proposals from
More informationUTAH STATE UNIVERSITY POLICIES AND PROCEDURES MANUAL
UTAH STATE UNIVERSITY POLICIES AND PROCEDURES MANUAL Title: Credit Card Handling and Acceptance Policy Policy Number: C3875 Effective Date: November 8, 2006 Issuing Authority: Office of VP Business and
More informationTM Forum Your trusted online source for Treasury Management news
Fall 2015 TM Forum Your trusted online source for Treasury Management news SWIFT Bank connectivity now a more viable option for mid-sized businesses In this issue SWIFT Bank connectivity now a more viable
More informationState of Oregon Office of the State Treasurer 3 rd Party Service Provider Application
State of Oregon Office of the State Treasurer 3 rd Party Service Provider Application As documented in Oregon State Treasury s Cash Management Policy 02 18 14.PO, the Office of the State Treasurer (OST)
More informationRFP #226134. QUESTION AND ANSWERS Electronic Web and Payment Processing Services (as of 2/1/2013)
RFP #226134 QUESTION AND ANSWERS Electronic Web and Payment Processing Services (as of 2/1/2013) 1. Can the County provide information as to the annual volume of records and the types of systems in use?
More informationAmerican Express and Discover are proprietary entities performing the functions of both a card association and an issuing bank.
ELECTRONIC VALUE TRANSFER CONTRACT (EVT) CREDIT CARD BACKGROUND INFORMATION What is a Credit Card? A credit card is a plastic card issued to an individual or business which is accepted by participating
More informationREQUEST FOR INFORMATION FOR #2015-12 POINT OF SALE SYSTEM. November 18, 2015
REQUEST FOR INFORMATION FOR #2015-12 POINT OF SALE SYSTEM November 18, 2015 Questions Due: December 9, 2015 at 12:00 p.m. SUBMISSIONS DUE: December 18, 2015 at 11:00 a.m. 2425 NE 65th Avenue ~ PO Box 2529
More information4. Can the City provide the current ERP system and accounting software that it uses today?
CITY OF NEWARK Delaware RFP NO. 15-02 ONLINE PAYMENT PROCESSING AND BILL PRESENTMENT SYSTEM ADDENDUM NO. 1 QUESTIONS AND ANSWERS July 9, 2015 1. Will the city consider an extension? A: The City may consider
More informationDartmouth College Merchant Credit Card Policy for Managers and Supervisors
Dartmouth College Merchant Credit Card Policy for Managers and Supervisors Mission Statement Dartmouth College requires all departments that process, store or transmit credit card data remain in compliance
More informationRFP#15-20 EXHIBIT E MERCHANT SERVICES INFORMATION SHEET
RFP#15-20 EXHIBIT E MERCHANT SERVICES INFORMATION SHEET A. Merchant Credit Card Processing 1. Describe your company s authorization method; list and describe alternative authorization methods. 2. What
More informationMECOMS Customer Care & Billing As A Service
MECOMS Customer Care & Billing As A Service MECOMS As A Service. Your pay as you grow meter-to-cash solution. Introducing MECOMS As A Service, an innovative customer management and billing solution for
More informationCity of Appleton and Outagamie County RFP for Credit/Debit Card Processing Services. Vendor Questions/Answers
1. Section 2.5: For those sections of business that credit card fees will be merchant absorbed, will settlement be gross or net funds? City of Appleton and Outagamie County (Both): Net of fees 2. Section
More informationREUTERS/Ina Fassbender ONESOURCE TRUST TAX
REUTERS/Ina Fassbender ONESOURCE TRUST TAX ONESOURCE TRUST TAX PROVEN TOOLS AND TECHNOLOGY ONESOURCE Trust Tax is the most comprehensive, innovative trust tax compliance software on the market, used by
More informationPROPOSAL RESPONSE FORM Use Additional Sheets as Required
Erie 1 BOCES Financial Card Services (RFP # R-081513PC) PROPOSAL RESPONSE FORM Use Additional Sheets as Required 1. Please check the card services that your proposal includes: P-Card only A/P Card only
More informationLexisNexis Payment Solutions. Payment Solutions
LexisNexis Payment Solutions Payment Solutions LexisNexis Payment Solutions Payment Processor For Government Agencies Document Processing Services Customizable Software Solutions & Interfaces Managed by
More informationOakdale Public School Request for Proposal Internet Access
Oakdale Public School Request for Proposal Internet Access Bid Requirements Bids are Due Dec 4, 2015 @ 4:00 PM (CST) Submission by email or mail Email: gwitherspoon@oakdale.org Subject: RFP 2016-2017 Internet
More informationCOLUMBUS STATE COMMUNITY COLLEGE POLICY AND PROCEDURES MANUAL
PAYMENT CARD INDUSTRY COMPLIANCE (PCI) Effective June 1, 2011 Page 1 of 6 (1) Definitions a. Payment Card Industry Data Security Standards (PCI-DSS): A set of standards established by the Payment Card
More information115 th Annual Convention
115 th Annual Convention Date: Saturday, October 12, 2013 Time: 11:00 am 12:00 pm Location: The Walt Disney World Swan and Dolphin Resort, Southern Hemisphere Salon 4-5 Title: Activity Type: Speaker: Data
More informationSECTION: SUBJECT: PCI-DSS General Guidelines and Procedures
1. Introduction 1.1. Purpose and Background 1.2. Central Coordinator Contact 1.3. Payment Card Industry Data Security Standards (PCI-DSS) High Level Overview 2. PCI-DSS Guidelines - Division of Responsibilities
More informationCity and County of San Francisco Office of the Treasurer-Tax Collector ( TTX )
City and County of San Francisco Office of the Treasurer-Tax Collector ( TTX ) REQUEST FOR PROPOSALS FOR Payment Gateway Services RFP#TTX2016-02 CONTACT: Ricardo S. Cordero, ttx.rfp@sfgov.org, 415-554-45094509
More informationREQUEST FOR PROPOSAL Website Design and Development. DUE DATE: FEBRUARY 19, 2016-12:00 p.m.
REQUEST FOR PROPOSAL Website Design and Development DUE DATE: FEBRUARY 19, 2016-12:00 p.m. City of Willow Park 516 Ranch House Rd. Willow Park, Texas 76087 (817) 441 7108 www.willowpark.org Inquiries Inquiries
More informationBanking Services Request for Proposal
Banking Services Request for Proposal GENERAL INFORMATION The Treasurer of the ACCESS, Mahoning County, Ohio is soliciting proposals for banking services for a period of not less than five (5) years. The
More informationODPS/BMV RFP QUESTIONS AND ANSWERS. October 5, 2015
ODPS/BMV RFP QUESTIONS AND ANSWERS October 5, 2015 1. We planned on submitting our response just through email. Do we also have to send the pricing on a CD? No, the pricing can be sent by email also. However,
More information6-8065 Payment Card Industry Compliance
0 0 0 Yosemite Community College District Policies and Administrative Procedures No. -0 Policy -0 Payment Card Industry Compliance Yosemite Community College District will comply with the Payment Card
More informationPOS systems rise to new status
December 2006 POS systems rise to new status To optimize inventory, ordering and pricing, new point-of-sale (POS) systems are collecting more detailed sales and customer data at the point of purchase.
More information1. "Bill Payment" means our service that allows you to pay or transfer funds to designated Payee(s) in connection with our Home Banking Service.
I. HOME BANKING AND BILL PAYMENT SERVICES. This Home Banking Agreement ( Agreement ) is between Arizona Federal Credit Union (hereinafter we, us, our or Credit Union ), and each member who has enrolled
More informationCOLLEGE POLICY ON CREDIT/DEBIT CARD PAYMENT PROCESSING
COLLEGE POLICY ON CREDIT/DEBIT CARD PAYMENT PROCESSING Supersedes: None Date: March 17, 2014 I. PURPOSE To establish business processes and procedures for the processing of credit/debit card payments as
More informationAnnex B. The Proposed Amendments AMENDMENTS TO NATIONAL INSTRUMENT 21-101 MARKETPLACE OPERATION
Annex B The Proposed Amendments AMENDMENTS TO NATIONAL INSTRUMENT 21-101 MARKETPLACE OPERATION 1. National Instrument 21-101 Marketplace Operation is amended by this Instrument. 2. National Instrument
More informationREQUEST FOR PROPOSAL FOR THE PROVISION OF TICKETING AND ONLINE MERCHANDISING SERVICES FOR 2014 ILLUMINAQUA. Reference Number WRCC-99-2014-01
REQUEST FOR PROPOSAL FOR THE PROVISION OF TICKETING AND ONLINE MERCHANDISING SERVICES FOR 2014 ILLUMINAQUA Reference Number CLOSING DATE: 14:15 p.m. LOCAL TIME Monday, March 10th, 2014 SUBMIT TO: hard
More informationDCCCD BUSINESS PROCEDURES MANUAL. Revision Log
P a g e 9 Revision Log Sub-Section Revision Start Revision End Date Posted Summary of Changes 1.3.1 01/10/06 01/30/06 02/14/06 Added guideline that no credit card account numbers should be solicited or
More informationThe Value of a Payment Gateway. White Paper
The Value of a Payment Gateway White Paper The Ever-Evolving Payment Landscape There s no way around it. No matter what size your business is or what industry you work in, if you accept credit cards, keeping
More informationMERCHANT PORTAL VALUE AT YOUR FINGERTIPS
MERCHANT PORTAL VALUE AT YOUR FINGERTIPS EASY TO USE IN THE FORMAT YOU PREFER LOGIN TODAY VALUE AND CONVENIENCE ANYTIME, ANYWHERE WorldPay s Merchant Portal is your source for self-service tools that can
More informationCREDIT CARD MERCHANT PROCEDURES MANUAL. Effective Date: 5/25/2011
CREDIT CARD MERCHANT PROCEDURES MANUAL Effective Date: 5/25/2011 Updated: May 25, 2011 TABLE OF CONTENTS Introduction... 1 Third-Party Vendors... 1 Merchant Account Set-up... 2 Personnel Requirements...
More informationCity of Crestview, Florida Website Design & Development
No. 16-02 City of Crestview, Florida Website Design & Development City of Crestview 198 Wilson North Street Crestview, Florida 32536 Inquiries Inquiries about this should be directed to: Elizabeth Roy
More informationRequest for Proposal For Internet Service
Request for Proposal For Internet Service Issue Date: Monday May 16, 2016 Due Date and Time: Wednesday June 8, 2016, 3:00 PM Mountain Time Receipt Location: City of Cottonwood Heights City Recorder s Office
More informationT H E C L E A R C H O I C E I N R E T A I L A U T O M A T I O N
Quick Start Guide In this Guide Software Installation Finding Help System Overview Database Setup Security Issues Options & Enhancements Peripheral Hardware Other Resources T H E C L E A R C H O I C E
More informationSaint Louis University Merchant Card Processing Policy & Procedures
Saint Louis University Merchant Card Processing Policy & Procedures Overview: Policies and procedures for processing credit card transactions and properly storing credit card data physically and electronically.
More informationREQUEST FOR INFORMATION (RFI) POINT OF SALE SYSTEM DEP Solicitation Number: 2016033C
Request for Information for a Point of Sale System RFI No.: 2016033C REQUEST FOR INFORMATION (RFI) POINT OF SALE SYSTEM DEP Solicitation Number: 2016033C Pursuant to s. 287.012 (22), Florida Statutes (F.S.),
More informationREQUEST FOR PROPOSAL (RFP)
REQUEST FOR PROPOSAL (RFP) Subject: Due Date/Time: Submit To: Financial Management & Utility Billing Software March 28, 201412:00 pm Eastern Standard Time Chris Wilson Village of Beverly Hills 18500 W
More informationElectronic check processing solutions: Choosing the right option for retail payments
Electronic check processing solutions: Choosing the right option for retail payments 2008 First Data Corporation. All rights reserved. Executive Summary The check payments industry is undergoing a major
More informationCREATING A CONNECTED BRAND EXPERIENCE WITH VERIFONE.
VALUE ADDS. CREATING A CONNECTED BRAND EXPERIENCE WITH VERIFONE. Retailers are continuously required to keep up with new innovations in order to retain customers and create an advantage over their competitors.
More informationThe Requirements Compliance Matrix columns are defined as follows:
1 DETAILED REQUIREMENTS AND REQUIREMENTS COMPLIANCE The following s Compliance Matrices present the detailed requirements for the P&I System. Completion of all matrices is required; proposals submitted
More informationTOWN OF BANFF POLICY. Corporate Credit Card Policy ==========================================================================
TOWN OF BANFF POLICY POLICY # POLICY TITLE AUTHORITY AUTHOR C092 Corporate Credit Card Policy COU02-280 Maier/CORP ========================================================================== 1. POLICY STATEMENT
More informationADDENDUM #2. Please note the following specification changes/additions/clarifications relative to the above Request for Bid.
ADDENDUM #2 To: All Companies Interested in Submitting a Bid From: Diane Rodenkirk, Purchasing Agent Proposal: Merchant Card Services, Dated: June 25, 2009 Subject: Addendum #2 (3 pages) Date: July 2,
More informationDATE: October 15, 2013 REPORT NO. CS2013-121 1.0 TYPE OF REPORT CONSENT ITEM [ ] ITEM FOR CONSIDERATION [X]
DATE: October 15, 2013 REPORT NO. CS2013-121 TO: FROM: Chair and Members Committee of the Whole Operations and Administration Hazel English Director of Information, Technology Services PREPARED Jan Chalk
More informationLAKELAND AREA MASS TRANSIT DISTRICT (LAMTD) Office of Purchasing and Contracts 1212 George Jenkins Blvd, Lakeland Florida 33815
LAKELAND AREA MASS TRANSIT DISTRICT (LAMTD) Office of Purchasing and Contracts 1212 George Jenkins Blvd, Lakeland Florida 33815 AMENDMENT OF SOLICITATION 1. SOLICITATION No. 13-024 2. AMENDMENT No. 1 3.
More informationBottom line you must be compliant. It s the law. If you aren t compliant, you are leaving yourself open to fines, lawsuits and potentially closure.
Payment Card Industry Security Standards Over the past years, a series of new rules and regulations regarding consumer safety and identify theft have been enacted by both the government and the PCI Security
More informationUsing Automated, Detailed Configuration and Change Reporting to Achieve and Maintain PCI Compliance Part 4
WHITEPAPER Using Automated, Detailed Configuration and Change Reporting to Achieve and Maintain PCI Compliance Part 4 An in-depth look at Payment Card Industry Data Security Standard Requirements 10, 11,
More informationBuild customer relationships. through document creation, presentment and archiving. Ease regulatory compliance. Enhance marketing efforts
Solutions Overview Managing the Transactional Document Life Cycle Increase callcenter efficiency Enhance marketing efforts Ease regulatory compliance Manage complexity Build customer relationships through
More informationStar System Salon Management Software. Powerful Effective Easy to Use
Star System Salon Management Software Powerful Effective Easy to Use Comprehensive Solution Client Management Point of Sale Inventory Control Purchasing Sales History Client Marketing Appointment Scheduling
More informationRFP For Electronic Payment Services (No. DOF2015-001) Questions and Answers
Regarding Fees and Payments Questions 1 Q: Which bank is the County s banking services provider? (i.e.: where funds are deposited) Q: Would the County be interested in guaranteed e-checks for the current
More informationQuestion Shall the Tender include installation of the central server application on a redundant server?
s and answers regarding the Invitation for Tender for a national gamma monitoring system in Sweden s and answers published 2008-07-07 Will alternative tenders from the same Tenderer be considered? No,
More informationCass County Request for Proposals. Records Management Software. Proposals Due: November 16 th, 2015
Cass County Request for Proposals Records Management Software Proposals Due: November 16 th, 2015 PUBLIC NOTICE Request for Proposals Records Management Software Cass County is seeking proposals for records
More informationClarifications: 1) We are asking for a two week extension in order to provide a detailed response to the requirements outlined in the REI.
ADDENDUM # 02 Thursday, February 06, 2014 REI# 60147031 Request for Expressions of Interest for Audit & Enforcement Replacement of Nova Scotia Indian Fuel Tax Exemption (NSIFTE) System The following clarifications
More informationRFP Page Number Request for Clarification/Question CCSF Response
RFP Page Request for Clarification/Question CCSF Response 1. 3.19 Cost Limitation 13 2. 4.0 Proposal Format 13 This section states that prices must remain firm for 5 years. The respondent can comply for
More informationNASCIO 2012 Recognition Awards. Mississippi s State Enterprise Payment Portal. State of Mississippi 601.432.8000 Craig.Orgeron@its.ms.
NASCIO 2012 Recognition Awards Title: NASCIO Award Category: Award Contact: Mississippi s State Enterprise Payment Portal Improving State Operations Craig Orgeron, CIO State of Mississippi 601.432.8000
More informationReliable, Low-Cost Credit Card Processing Since 1998
Reliable, Low-Cost Credit Card Processing Since 1998 State-of-the-art credit card terminal Personal, expert customer service-24/7 No locked-in contracts or termination fees Lowest rates in the entire industry
More informationreseller program 800.POS.9585 www.possiblepos.com sales@possiblepos.com
reseller program www.possiblepos.com 800.POS.9585 sales@possiblepos.com POSsible specializes in complete POS Systems and Software to meet the needs of your restaurant, grocery, salon, retail store or business.
More informationSOLUTIONS Customer Driven, Forward Thinking Solutions
SOLUTIONS Customer Driven, Forward Thinking Solutions Providing software systems and services to utilities that need the right solution for the long term. www.advancedutility.com SOLUTIONS CONTENTS CIS
More information2016 Customer Service Payment Processing
2016 Customer Service TABLE OF CONTENTS Total Cost per Account * Commodity [v.16] Total Cost per Account [v.16] Total Cost per Account * Commodity (including P&B and Overheads) [v.16] Total Cost per Account
More informationTransformation of POS Operations at
Transformation of POS Operations at Retail Outlets for Australian Telco Abstract A leading Australian telecommunications service provider wanted to upgrade its Point of Sale (POS) operations at its retail
More informationSample County Plan to Implement Electronic Filing or Electronic Service Pilot Project
Sample County Plan to Implement Electronic Filing or Electronic Service Pilot Project Pursuant to Administrative Rule 16(B), the following provisions relate to the necessary elements required in this written
More informationNOMINATION FORM. Category for judging: 5 - Digital Government: Government to Government (G to G)
NOMINATION FORM Title of Nomination: Project/System Manager: Job Title: Agency: Enterprise Technology Service Desk Elizabeth Dignan Program Manager State Technology Office Department: Address: 4030 Esplanade
More informationMCLEOD INDEP SCHOOL DISTRICT. Request for Proposal - Internet Access
MCLEOD INDEP SCHOOL DISTRICT Request for Proposal - Internet Access Bid Requirements Bids are Due Jan 21, 2016 @ 4:00 PM Submission by email or mail Email: bprince1@mcleodisd.net Subject: RFP 2016-2017
More informationCity of Seaside, Oregon. Request for Proposal (RFP) Banking Services
City of Seaside, Oregon Request for Proposal (RFP) Banking Services Date of Issuance: December 3, 2009 Proposals are Due: January 29, 2010 City of Seaside 989 Broadway Seaside, OR 97138 REQUEST FOR PROPOSAL
More informationBusiness Phone Systems. Managed IT Services
Designed by Business Phone Systems Managed IT Services Access Control & Surveillance Data Storage & Recovery FOR MORE INFORMATION, CONTACT TCT TODAY: 406.248.4204 or toll free 1.800.800.7806 454 Moore
More informationPRODUCT SHEET: CA Arcot Cloud Services Data Centers CA Arcot cloud services data centers. True multi-tenancy and scalability
PRODUCT SHEET: CA Arcot Cloud Services Data Centers CA Arcot cloud services data centers Delivering consistent quality of service, scalability and service level assurance When it comes to cloud-based online
More informationNewport Utilities: Request for Proposal FINAL
RFP DUE: Tuesday, November 18, 2014 9:00 AM Bid opening SUMMARY Newport Utilities (NU) seeks an experienced firm to provide an Voice Over Internet Protocol (VoIP) and Voicemail system. This Request for
More informationRFP Administration In this section, provide contact details, such as who to contact for the RFP, phone number, e-mail, address, etc:
RFP GUIDE THE REQUEST FOR PROPOSAL PROCESS When your organization decides to move forward with the adoption of a new card program or modification of an existing program the Request for Proposal ("RFP")
More informationDISASTER RECOVERY PLAN
DISASTER RECOVERY PLAN Section 1. Goals of a Disaster Recovery Plan The major goals of a disaster recovery plan are: To minimize interruptions to normal operations. To limit the extent of disruption and
More informationEmory University & Emory Healthcare
Emory University & Emory Healthcare Payment Card Processing and Compliance Policy and Procedures Manual Office of Cash and Debt Management Mailstop 1599-001-1AE 1599 Clifton Road, 3 rd Floor Atlanta, GA
More informationOracle Retail MICROS Stores2 Functional Document Sales - Reasons Release 1.34. September 2015
Oracle Retail MICROS Stores2 Functional Document Sales - Reasons Release 1.34 September 2015 Oracle Retail MICROS Stores2 Functional Document, Sales - Reasons, Release 1.34 Copyright 2015, Oracle and/or
More informationConverse County Website Design & Development
No. IT-16-01 Converse County Website Design & Development Converse County 107 North 5 th Street Suite B4 Douglas, WY 82633 Inquiries Inquiries about this must be in writing and directed to: Justin Lane
More informationProducts Currency Supply Chain Management
Products Currency Supply Chain Management Today s Enterprises Need Intelligent and Integrated Solutions to Optimize Currency Levels, Reduce Expenses and Improve Control Products The financial services
More informationThe Comprehensive, Yet Concise Guide to Credit Card Processing
The Comprehensive, Yet Concise Guide to Credit Card Processing Written by David Rodwell CreditCardProcessing.net Terms of Use This ebook was created to provide educational information regarding payment
More informationRetail-Man Point of Sale. Installation and Upgrading
Retail-Man Point of Sale Installation and Upgrading 1. Download the Latest Software...2 2. Backup Existing Retail-Man Files + Prepare for Upgrade...2 3. Starting the Installation / Upgrade...3 4. Running
More informationipayu TM Prepaid MasterCard FREQUENTLY ASKED QUESTIONS
ipayu TM Prepaid MasterCard FREQUENTLY ASKED QUESTIONS What is the ipayu Prepaid The ipayu Prepaid MasterCard provides parents with a convenient, safe way to send money to their students. Students can
More informationVillage of. Website Design & Development. Request for Proposal
Village of Website Design & Development Request for Proposal Inquiries Phone calls will not be accepted. Inquiries about this Request for Proposal must be in writing and directed to: Cindy Galbreath Clerk
More informationFork in the Road. Choosing the POS path that is right for your campus. Sequoia Retail Systems, Inc.
Fork in the Road Choosing the POS path that is right for your campus Sequoia Retail Systems, Inc. On Premise or Hosted Point of Sale? 2 Presenters 3 Jeanine Brooks Director Action Card Jessica Bender Manager,
More informationIssue: Should the City Commission authorize the issuance of an RFP for banking services?
/ COMMISSION ITEM SUMMARY Condensed Title: Request For Approval To Authorize The Issuance Of A Request For Proposals (RFP) For The Provisions Of Credit Card Merchant Processing Services To The City Of
More informationREQUEST FOR PROPOSALS. EMS BILLING AND COLLECTION SERVICES and ELECTRONIC PATIENT CARE REPORTING (epcr)
REQUEST FOR PROPOSALS EMS BILLING AND COLLECTION SERVICES and ELECTRONIC PATIENT CARE REPORTING (epcr) Page i Table of Contents 1.0 Background... 2 2.0 Proposal Submission... 2 3.0 Scope of Work... 2 3.1
More informationSimplify your payments processing
Simplify your payments processing Savings & Security in a Single Receivables Platform ETran accepts: credit cards checks echecks/ach cash You choose: your credit card processor your bank the integration
More informationWritten Questions and Answers
Written Questions and Answers Merchant Card and Managed Tuition Services RFP UK-1679-16 Closing Date: 05/25/2016 Today s Date: 05/04/2016 No. Question Answer Who is the current provider for the Tuition
More informationPFCU MOBILE DEPOSIT TERMS AND CONDITIONS
PFCU MOBILE DEPOSIT TERMS AND CONDITIONS 1. Service and Service Terms. The following terms and conditions apply to Portland Federal Credit Union (PFCU) MOBILE DEPOSIT SERVICE ( Service ) that PFCU may
More informationCity of Cheney Website Design & Development
City of Cheney Website Design & Development Request of Proposal CITY OF CHENEY, WASHINGTON 609 2ND ST CHENEY, WA 99004 Table of Contents Overview 3 Situational Anlaysis... 3 Background.. 3 Vendor Qualifications..
More informationHELP-NEW MEXICO, INC. REQUEST FOR PROPOSAL FOR DATABASE REPORTING SYSTEM
HELP-NEW MEXICO, INC. REQUEST FOR PROPOSAL FOR DATABASE REPORTING SYSTEM Introduction: HELP-New Mexico, Inc. (HELP-NM or Agency), is a Federal and State funded non-profit organization providing child care,
More informationLighthouse Payment Services, Inc. Payment Processing Solutions. Lockbox Services
Lockbox Services September 20, 2013 This page left blank intentionally 2 Confidential INDEX The Decision... Page 4 About Us... Page 5 Description of Equipment... Page 6 Processing Schedule... Page 6 Mail
More informationdata center - why choose a data center facility
data center - why choose a data center facility Do you have the highest levels of security, redundancy, reliability, infrastructure and technical expertise necessary to operate your Internet operations?
More informationCourse Outline. ttttttt
80537 - Microsoft Dynamics AX 2012 R2 for Retail in Brick and Mortar Stores: Installation and Configuration General Description Microsoft Dynamic AX for Retail is an integrated solution that is designed
More informationDeltek Touch Time & Expense for GovCon. User Guide for Triumph
Deltek Touch Time & Expense for GovCon User Guide for Triumph November 25, 2014 While Deltek has attempted to verify that the information in this document is accurate and complete, some typographical or
More informationHosted Solutions FAQ. Introduction
Introduction Q. What are Hosted Solutions? A. FileTrail s Hosted Solutions help our clients manage hardcopy records without the capital expense of a traditional software project. Instead of installing
More informationCity of Prineville Request for Proposal (RFP) RFP #1002-14-15 For Banking Services
Request for Proposal (RFP) RFP #1002-14-15 For Banking Services January 2015 TABLE OF CONTENTS Introduction Page 3 Background Page 4 Proposal Procedures Page 5 Required Banking Services Page 6 Other Requirements
More informationAltiris Asset Management Suite 7.0
Altiris Asset Management Suite 7.0 1 Today s Agenda 1 Asset Management Overview 2 What's New in AMS 7 3 New Process Automations (workflow) 4 Migration from 6.x to 7.0 Altiris Asset Management Suite 7.0
More informationREQUEST FOR PROPOSAL: GIS MANAGEMENT AND DESIGN SUPPORT: FOR UTILITY SERVICES OCTOBER 21, 2011 CITY OF ALEXANDRIA DIVISIONS OF FINANCE AND UTILITIES
REQUEST FOR PROPOSAL: GIS MANAGEMENT AND DESIGN SUPPORT: FOR UTILITY SERVICES OCTOBER 21, 2011 CITY OF ALEXANDRIA DIVISIONS OF FINANCE AND UTILITIES Table of Contents 1 Introduction...2 1.1 Overview...
More informationDartmouth College Merchant Credit Card Policy for Processors
Mission Statement Dartmouth College Merchant Credit Card Policy for Processors Dartmouth College requires all departments that process, store or transmit credit card data remain in compliance with the
More information