Our Commitment 2-3 P R E V E N T I V E S A F E T Y

Transcription

1 report on safety

2 Our Commitment On 17 July 1955, Walt Disney opened Disneyland in California, with the sincere goal of creating a park in which parents and children could have fun together. In 1992, Europeans were given the chance to experience the Disney magic with the opening of Disneyland Resort Paris, which rapidly became the leading tourist destination on the continent. In keeping with Walt's values and his vision of a magical world dedicated to entertainment and dreams, the Disney Parks throughout the world all place the highest priority on the safety of both Guests and Cast Members. This enduring commitment, reaffirmed daily, always comes first among the four quality standards that guide all our operational decisions: safety, courtesy, show and efficiency. The safety of those who work and play at our resorts is our single most important responsibility as a theme park operator. That is why we are so pleased to present the Disneyland Resort Paris Safety Report, the first edition of a publication developed specifically to provide a better understanding of our ongoing efforts to make our properties safe for the millions of people who visit them each year. We are extremely proud of the engineers, maintenance technicians and operators who comprise our extended safety team, and most of this report is dedicated to describing their tireless, concerted efforts to keep our properties safe. Our commitment to safety is as much a part of our culture as our dedication to creating magical and unforgettable experiences for the whole family. Thank you for taking the time to learn more about our commitment to safety, and we hope to see you at Disneyland Resort Paris soon. 2-3 P R E V E N T I V E S A F E T Y

3 Contents Experiencing the Magic P R E V E N T I V E S A F E T Y ATTRACTIONS 6 A systematic approach 7 Engineering safety technology 7 High manufacturing standards 8 Installation, testing and adjustments 8 Operational safety 9 Maintenance 13 Guest safety in the attractions 14 SHOWS AND PARADES 18 Event management 19 Every year, millions of visitors from around the world come to Disneyland Resort Paris. They share the fun and fantasy we have always taken such pride in offering our Guests through a broad range of activities, from experiencing attractions to dining, shopping and enjoying live entertainment. Each of these activities is a source of enjoyment and fond memories for all, and, as the leading tourist destination in Europe, we have made the safety of our Guests, our Cast Members and our property a priority. In fact, in addition to the two Disney Theme Parks (Disneyland Park and Walt Disney Studios Park), seven Disney Hotels, an entertainment centre (Disney Village) and the Disneyland Golf course, the site also includes 25,000 m² of warehouses, a garage, a service station, stables, an energy plant and even a fire station. The combined efforts of the many different Disneyland Resort Paris teams are all aimed at ensuring that our Guests have an unforgettable stay. Parades 20 Fireworks 20 OCCUPATIONAL SAFETY 22 PUBLIC PLACES 24 SECURITY, PREVENTION AND ASSISTANCE 26 FOOD SAFETY 28 ENVIRONMENT 30 PLAYGROUNDS 32 A C T I V E S A F E T Y SAFETY TEAMS 34 ASSISTANCE INDIVIDUALS 36 Fire Prevention & Rescue Department 37 First Aid Department 37 The information contained in this document reflects the state of the safety programme at Disneyland Resort Paris at the time of publication. Certain measures described here may change in compliance with continuous improvement of our safety policy. 4-5 and ensuring safety Disneyland Resort Paris developed its Safety Management System, which is aimed at ensuring the safety of both Guests and Cast Members and protecting the Resort's physical assets and the environment. The implementation of this system involves several stages : An initial, long-term diagnosis, which results from the identification and evaluation of the risks inherent in an infrastructure or an activity. An action plan for improvement through prevention and protection. Performance measurement and monitoring, through audits conducted by Disneyland Resort Paris staff and accredited experts. Continuous improvement via the ongoing re-evaluation of diagnoses and action plans in keeping with the lessons learned from performance analysis audits. The Safety Management System's effectiveness results from its adaptability and its objective of continuous improvement.

4 Attractions Due to the specific nature of riding attractions, control of all safety parameters is required over their entire development and operational cycle. A SYSTEMATIC APPROACH In addition to observing high standards and using advanced technology, the project teams of Disneyland Resort Paris follow a formal requirement-based engineering process to incorporate appropriate safety measures into the design and development of new attractions. Key elements in this process include: A systematic assessment of how effectively vehicles and their restraint systems contain and restrain Guests. A comprehensive safety analysis in which a variety of operating scenarios are analyzed to help designers anticipate and mitigate possible hazards. Rigorous peer reviews of design engineering. Strict compliance with current standards. ENGINEERING SAFETY TECHNOLOGY Disney teams are particularly proud that Disneyland Resort Paris attractions are equipped with a broad range of advanced safety technologies - many of which we have developed internally. While each attraction has a unique combination of safety systems and show elements, some of the safety technologies found in our rides include: Redundant brakes that are designed to safely stop ride vehicles even if the primary brake system fails. Dual ride control systems that allow certain attractions to operate only if both systems "agree" that monitored conditions for safe ride operation have been satisfied. Redundant track sensors that monitor vehicle speed and location. Monitored seat belts, in certain attractions, that help identify restraining devices that may not be properly secured. Automated barriers - such as station gates on certain attractions - that provide a barrier for Guests attempting to board vehicles or entering the ride path prematurely. Anti-rollback mechanisms in tracks and cars, designed to stop vehicles on steep inclines from sliding backwards. Multi-screen video monitoring that provides ride operators assigned to the station with various views of ride vehicles, and Guests, in certain attractions. Computerized messaging systems that provide ride information to operations, maintenance and engineering teams for troubleshooting. Motor controller overspeed detection that tracks the speed of drive motors and automatically shuts them down in the event that they exceed acceptable velocities. Backup power in case of power failure. 6-7 P R E V E N T I V E S A F E T Y

5 Attractions HIGH MANUFACTURING STANDARDS During the manufacturing and production stages, Disneyland Resort Paris conducts rigorous inspections for the purpose of monitoring the quality of materials used and to guarantee the mechanical integrity of the attractions in its parks. The materials and processes used in building our attractions are specified by engineering and industry standards. When contracting for attractions we work closely with vendors to verify that their manufacturing is consistent with our own high standards. INSTALLATION, TESTING AND ADJUSTMENT Once an attraction has been installed, the entire ride system undergoes rigorous acceptance-test procedures that include the verification of system responses, failure modes and performance under loaded conditions. Every attraction we install undergoes hundreds of hours of review and testing before the first guest ever climbs aboard. Our commitment to safety does not stop with installation and testing, however; it continues throughout the life of the attraction. OPERATIONAL SAFETY Day-to-day safety It is important that a ride be mechanically and structurally sound. That is why our rigorous maintenance efforts - which include thousands of hours of maintenance and inspection each year - are an integral part of our daily routine. The night shift Every night once the Disney Parks are closed, maintenance teams inspect each attraction. Rides are not authorized for operation the next day until scheduled preventive and corrective maintenance procedures have been performed. In addition to these nightly inspections, ride vehicles are regularly taken out of operation for scheduled service, where parts are inspected, tested, and replaced as needed. This entire attraction-maintenance programme is managed through a computer-based system (CAMM Computer-Aided Maintenance Management) that tracks daily, weekly, monthly and yearly maintenance requirements for all our attractions and generates such work-management tools as work orders and checklists. This system is an important resource designed to facilitate the completion of maintenance activities on a timely basis. Partnership with engineers and technicians At Disney Parks, engineers play a very important role in the maintenance programme. These technicians have specialized backgrounds in various fields, such as mechanical, electrical and command and control engineering. Engineers and ride technicians develop maintenance plans for all of our attractions through careful review of relevant drawings, systematic analysis of design documentation and extensive field experience. Engineers are also responsible for updating maintenance plans as the engineering configuration of each ride is upgraded and modified. Thanks to our in-house testing capacity, our engineers are able to troubleshoot systems with the help of specially designed diagnostic tools and to determine how strain, acceleration, impact and temperature may affect the performance of component parts. Our engineers and maintenance technicians work together on a daily basis to refurbish ride vehicles and cycle-in new parts as needed, all in an effort to confirm that the equipment we operate consistently satisfies predetermined standard. 8-9 P R E V E N T I V E S A F E T Y

6 A day in the life of the attraction maintenance team «The preopening checklist Even after the maintenance team has completed its inspections, our attractions cannot be opened to the public without a final review and approval from the operations team. Once they have received confirmation from maintenance technicians that the nightly maintenance routine has been completed, ride operators use a detailed checklist taken from each attraction's operating guide to perform pre-opening checks of key safety equipment, such as seating restraints, video monitors and ride control systems. In order to have sufficient time to complete this important process, ride operators typically begin their shifts several hours before the first guest is invited to board the attraction. 6 The Maintenance Team Leader turns the ride over to the operator. 2 The technician carries out the corrective maintenance tasks on the vehicles. 1 The Maintenance Team Leader organizes and assigns the scheduled and known corrective maintenance tasks. 5 Before opening, technicians carry out a final check on selected attractions. 7 Once the keys have been turned and the badge numbers shown, the attraction may open. 3 The maintenance technicians perform daily scheduled inspections of key ride components. 4 Technicians enter data relative to the night maintenance in the daybook and into the CAMM (Computer-Aided Maintenance Management) P R E V E N T I V E S A F E T Y

7 Attractions 1 The quality guide Defines the overall structure that has been set up at Disneyland Resort Paris to ensure an optimum level of quality and operational safety for all activities. 2 Standards and specific regulations apply to each activity. Some ISO standards (international organisation for standardisation), such as NF EN ISO 2560 for welding consumables. Specific standards: DIN 4112 for rides (mechanical integrity); EN European standards for amusement parks. Regulations: on swimming pools or playgrounds equipment safety, for instance. 4 Their proper use and implementation being guaranteed on the field by: Regulatory manuals: such as the Hygiene & Safety file of a facility. 3 Which allows us to create our internal operating documents: Quality controls: to ensure the quality of parts and materials used. Operational or maintenance procedures. Certifications: for welders, for instance. Training manuals. Audits and checks to make sure procedures are followed. MAINTENANCE Regulations, standards and testing As a result of the diversity of its activities, Disneyland Resort Paris is subject to a whole range of decrees, regulations and standards that clearly establish the line of conduct required for the safety of our Guests and Cast Members. The standards ensuring the safety of our attractions are just as stringent. The Quality Control department makes certain that parts manufactured both in Disney workshops and by subcontractors comply with all standards. Several types of tests are performed on each part, including visual, dimensional and non-destructive testing that requires COFREND certification. The Quality Control department also performs regular on-site inspections of all attractions, an operation that consists of a visual examination, which may be more in-depth as the situation requires. The Quality Control department works hand-in-hand with the maintenance departments responsible for servicing our attractions so that Disneyland Resort Paris can assure personal safety and ensure the protection of property. Internal operations audit Internal audits are conducted by engineers from the Maintenance, Quality Assurance and Quality Control teams, as well as the training department. These audits focus on key elements relating to the operation of our attractions P R E V E N T I V E S A F E T Y

8 Attractions GUEST SAFETY IN THE ATTRACTIONS Preventive safety for attractions Just like engineers and maintenance technicians, the Guests themselves have a critical role to play in preventing accidents that can occur when posted rules in Disney Parks are not followed. Only Guests know their own physical limitations and special health conditions. Before they even arrive on our property, Guests can consult safety information such as height requirements and health warnings for individual theme park attractions. There is also information to help disabled Guests prepare for a safe, enjoyable visit. The Disneyland Park and the Walt Disney Studios Park are the only two theme parks in France that have received the Tourism and Handicap Label, which incorporates icons that certify optimal accessibility for the four major categories of disability (physical, visual, auditory and mental). Most of our Parks attractions are therefore accessible to all, regardless of disabilities. This information is provided in the sales brochure, on our website (disneylandparis.com) and in several sources of information available to Guests. In our Parks, safety rules are not only indicated on guide maps but also via approximately 1450 signs, which are posted at the entrance to individual attractions, alongside queues and aboard ride vehicles. Each of these signs follows a standard international format, with clear language and intuitive instructional symbols to convey key safety messages across language barriers. Ground markings are also an integral part of the safety system: standardized yellow and black warning stripes on loading platforms, for instance, show Guests where to wait before boarding vehicles. In addition to visual signage, many of our rides are equipped with audio or audiovisual messages to remind Guests of key safety rules as they board attractions and as rides depart P R E V E N T I V E S A F E T Y

9 Attractions Training of operators Ride operators follow rigorous training programmes including hands-on training as to the particular attraction to which they are assigned. Attraction-specific training typically lasts several days and is supplemented by on-the-job simulation exams. Hands-on training in all aspects of safe ride operation includes: Controlling vehicle motion through ride systems and uniform dispatch procedures. Monitoring the ride environment. Proper seating configurations where specified. Proper movements and postures. Work safety. Assistance to Guests. Seating restraint systems. Procedures for shutting down attractions. Evacuation procedures. Communication with other personnel monitoring or controlling the rides. Communication with visitors in multiple languages via public-address systems. At the end of these training programmes, ride operators undergo an on-the-job assessment. Situational exercises and simulations are conducted on a regular basis to give ride operators practical experience. As changes are made to attraction guidelines and procedures, operators are retrained and their expertise is reassessed. Operating guides As part of our commitment to operational excellence, we have developed comprehensive operating guides for each of our attractions. These detailed manuals, which serve as the foundation for the training programmes, use a standardized format to consolidate and organize information relevant to the proper operation of attractions, including compliance standards and opening and closing checklists. We systematically monitor these guides and update them as changes are made in an operating area. As well as the training provided to attraction operators, a continuing vocational training programme is scheduled for mainte- nance technicians, whose objective is to establish policies for safe operation and to ensure that both preventive and corrective maintenance activities are continually improved. An engineering group is responsible for maintaining a technological update and may modify procedures and adapt and/or initiate training programmes for maintenance technicians. Furthermore, the resources deployed to carry out procedures and activate corrective actions when necessary are continually analyzed in periodic committee meetings. One of these committees takes care of expertise management and human resources. Once the necessary information has been collected, this work group adapts it for inclusion in the training programmes provided for maintenance technicians P R E V E N T I V E S A F E T Y

10 Shows & parades EVENT MANAGEMENT Disney Village With restaurants and bars, cinemas, shops, and a discotheque, Disney Village is an entrance-free entertainment center with access controlled by specially trained Cast Members. Temporary facilities used during special events, such as concerts are inspected by both a safety commission and an outside inspection bureau so that a technical opinion can be obtained before seeking an authorization from the prefecture and providing public access to the facilities. Some leisure activities such as Davy Crockett s Adventure treedrop adventure trail are managed by outside service providers that are also required to comply with all Disney quality standards. Guest Flow In both the Disney Parks and Disney Village, dedicated teams are responsible for guest flow during special events. The Guest Flow unit takes into account the number of people present and the nature of the event. It supervises crowd movement and makes sure that all visitor traffic moves without mishap and as fluidly as possible P R E V E N T I V E S A F E T Y

11 Shows & parades PARADES Special care is taken for the safety of our Guests during parades. The primary objective of our efforts is to ensure that safety boundaries are respected. Cast Members are specially assigned to this task, while others are responsible for guiding the parade floats and for making sure that Guests are fully able to enjoy the magic at Disneyland Resort Paris. FIREWORKS More fireworks displays are presented at Disneyland Resort Paris than at any other site in France: nearly 150 occasions each year. The pyrotechnics committee at Disneyland Resort Paris is responsible for making sure that firework displays take place under optimal conditions and are safe. The safety of a fireworks display depends on careful preparation. This group of experts prepares technical documentation for each display. This documentation includes information on the products used, their transport, their packaging, the safety measures required for their use, administrative authorizations, necessary weather conditions. Organizers have a wide range of means at their disposal to optimize the management of fireworks displays, such as: Two storage bunkers that comply with all current regulations. A network of anemometers (wind-speed indicators) that facilitate precise weather forecasting. Highly qualified pyrotechnic specialists, all of whom hold K4 certificates. Disneyland Resort Paris has established rigorous procedures that are strictly followed for each display. The head pyrotechnic specialist, firemen, production assistants and the operations manager meet before the start of the display. Among other things, the number of Guests present and weather conditions are taken into account. No unauthorized people are allowed in the firing area, and special procedures are followed to ensure that all residue and fallout from the display is properly collected. Disneyland Resort Paris is always looking at new ways to improve its fireworks : Decrease the calibre of the pyrotechnics used. Minimize noise pollution by developing quieter fireworks products P R E V E N T I V E S A F E T Y

12 Occupational safety The Occupational Safety and Health (HST) department has developed an approach to occupational risk prevention as part of the implementation of the Safety Management System. The latter is based on the principle of continuous improvement, including, among other things, the prevention of occupational risks. This system is distinguished by a number of special measures: Training and the promotion of awareness among employees. The hypothetical analysis and evaluation of risk at workstations. The empirical analysis of accidents. The consideration of safety and risk-reduction concerns prior to the deployment of projects. Maintaining full regulatory compliance for all facilities and equipment. Evaluation and maintenance of a high degree of safety. Disneyland Resort Paris also conducts audits throughout its properties. The objective of these audits is to verify that work procedures and methods comply with all current regulations. While conducting these audits, the HST department works hand-in-hand with the Occupational Health department on the various means deployed to improve working conditions for employees. In keeping with this policy of continuous improvement and anticipation of regulatory measures, several companywide technical committees have been created to optimize the management of risks related to noise, back strain, transport and logistics flows. Occupational safety and health training programmes are provided for staff at all levels. Certain skilled trades require specific training programmes in such areas as: Hoisting and lifting machinery. Personal protective equipment. Chemical-related risks. Appropriate movements and postures for the workplace. Electrical hazards. The role of this department is to identify and evaluate risks in order to eliminate them at the source in other words, to take preventive measures by ensuring that everything has been done for a quick response to risk situations P R E V E N T I V E S A F E T Y

13 Public places Disneyland Resort Paris includes a complex of buildings for public assembly, such as restaurants, shops, bars, a discotheque and hotels. Their construction and operation must meet a certain number of legal requirements. Prior to the construction of these establishments, the fire prevention bureau of Disneyland Resort Paris defined the applicable fire-safety measures and adaptations, if any, which need to be made to meet regulatory changes. The operation of these public-assembly buildings is subject to the approval of the Regional Sub-Committee for Control of Fire Safety and Panic in Public Places and High-Rise Buildings. This subcommittee, comprised of firemen, police officers, municipal representatives and representatives of organizations for disabled people, authorizes the operation of public-assembly buildings and may require modifications to the building so that it can safely receive the public. Once authorization for operation has been granted, the fire prevention bureau of Disneyland Resort Paris remains in constant contact with the accredited fire safety bureaus and prefectural departments that ensure compliance with regulations concerning lifts, fire sprinkler stations, standpipe systems, electricity mains and natural gas installations. In this way, Disneyland Resort Paris assures optimal safety conditions for its Guests and Cast Members. Swimming pools Five out of the seven Disney Hotels are equipped with indoor or outdoor swimming pools, wading pools and jacuzzis. While public swimming pools are frequented throughout the day, the Disney Hotel pools are primarily used between 5 pm and 10 pm due to their proximity to the Disney Parks. That is why the minimum freshwater supply rate, which is set by government regulation at 30 litres per day and per swimmer, is exceeded by a wide margin in all our pools. Disney teams analyze water quality (chlorine content and ph rate) several times per day. Such analyses are also made each month by the DDASS (the regional health and social affairs department). The water discharge system allows water to be removed by overflow or forced to flow back from the bottom according to the principle of reverse hydrolicity. The grates at the bottom of the pools are checked daily. All tiling on pool decks has a non-slip coating. Also, as required by the French legislation, all our outdoor pools are equipped with safety barriers. All lifeguards responsible for monitoring the pools at Disneyland Resort Paris have either BNSSA (national water safety and rescue) or BESAN (sports and swimming instruction) certification, which fully qualifies them to rescue swimmers in difficulty. A certificate of advanced training in first aid with equipment (AFCPSAM) and a certificate of training in first aid teams (CFAPSE) are prerequisites to obtaining BNSSA or BESAN certification. As a result of these training programmes, our lifeguards are able to provide first aid and resuscitate individuals via cardiac massage and oxygen therapy (bottles of oxygen and resuscitation equipment are available at each pool). Furthermore, all of our lifeguards have now completed training in using semiautomated external defibrillators, and are thus fully trained emergency professionals ready to confront all types of situations. Along with these training programmes, in which Cast Members must be re-certified every five years, the Disneyland Resort Paris medical department organizes regular simulations at each pool to assess the lifeguards' competency regarding rescue techniques, their knowledge of procedures and their use of the equipment. These training sessions are supplemented by rescue simulations in the pools P R E V E N T I V E S A F E T Y

14 Security- Prevention & Assistance The Security, Prevention, and Assistance department s mission is the day-to-day security of people and property at Disneyland Resort Paris. It includes : Security of Guests and their property during their stay. Security and safety of Cast Members on our properties. Contributing to the protection of the Company's brand image. In order to achieve these objectives, the Security, Prevention and Assistance department has implemented a security and safety strategy based on three main activities: Regulatory prevention, through risk-analysis measures, regulations monitoring, and collaboration with local and state authorities. Operational prevention, through surveillance measures, physical presence on property, central security management system, and both systematic and conditional prevention exercises adapted to specific contexts and operational needs. Security events management, including operational management and Guests support P R E V E N T I V E S A F E T Y

15 Food safety A team entirely dedicated to food safety supervises the 68 food-service outlets located throughout Disneyland Resort Paris. It is responsible for monitoring compliance with French and European regulations. The entire supply chain and the kitchens of Disneyland Resort Paris are meticulously inspected to ensure that they are observing the general principles of food safety. All suppliers must comply with our conditions, specifications and a sanitary audit. In addition, all products delivered to our parks are regularly subjected to microbiological and physicochemical analyses. Additional inspections are conducted during acceptance procedures at warehouses as well as directly within kitchens and at all stages of food preparation. These inspections concern product quantity and quality, as well as compliance with temperature requirements and best before dates. The cleaning of equipment and the completion of daily tasks are also subject to sanitary audits. Our vigilant measures are rounded out with staff training in the principles of food safety P R E V E N T I V E S A F E T Y

16 Environment Disneyland Resort Paris has set up a management system to control the impact of our activity on the environment. A chemical product approval committee oversees the use of chemicals everywhere on our properties by analysing their toxicity and verifying their compliance with regulations prior to use, and seeks out substitute products where appropriate. Disneyland Resort Paris also provides for the management of end-of-life products by complying with the law in this regard and by taking active measures to control waste. The environmental management system has provisions for monitoring and controlling waste water and various other waste products produced by onsite activities. In this regard, Disneyland Resort Paris performs more than 10,000 analyses in its own laboratory and has the results corroborated by a certified independent laboratory. Since Disneyland Resort Paris brings its magic to life 365 days a year, certain activities may cause disturbances or result in noise pollution for the Resort's neighbours. In order to minimize the impact of noise pollution, Disneyland Resort Paris is always developing new and quieter fireworks displays. Disneyland Resort Paris has more than 50 facilities classified for the protection of the environment (ICPE) that are subject to specific safety measures due to the activities involved. In this regard, Disneyland Resort Paris ensures rigorous monitoring of such facilities, including its Parks central energy plant and paint shop services. Disneyland Resort Paris has also introduced an in-house awareness programme for its Cast Members, with open house days and special campaigns designed to allow each staff member to demonstrate his or her commitment to the concept of Environmentality as summed up in the words of Jiminy Cricket in the animated film Pinocchio: Every little bit makes a difference! P R E V E N T I V E S A F E T Y

17 Playgrounds The Disneyland Park includes two outdoor playgrounds: Pocahontas Indian Village in Frontierland and Pirates' Beach in Adventureland. These facilities comply with all European standards and are inspected each year by an independent control bureau and our in-house Quality Control department. Standards and inspection procedures change frequently. Such inspections ensure that equipment complies with all standards. Outdoor playground equipment experiences wear and tear inflicted not only by children but also and primarily by weather conditions (heat, wind, rain and frost). A daily visual inspection is conducted by Disney Parks operators in accordance with a detailed list of criteria. In addition to this daily inspection, a monthly examination is conducted for preventive maintenance purposes during which visible anomalies are inventoried for corrective action. All playgrounds are created around themes. The challenge confronted by Disney teams is to select flexible materials (resins, wood, paint, and metal parts) that are easy to customize yet strong enough to stand up to frequent use by children and present no health hazards. Each playground is equipped with signage indicating the appropriate age group for use and advising parents not to leave their children unsupervised. Several different official bodies and authorities make regular inspections of the entire resort. During these inspections, playgrounds are evaluated for compliance with regulations P R E V E N T I V E S A F E T Y

18 Safety teams Disneyland Resort Paris stays in constant touch with local, national and international authorities and pays close attention to their recommendations, as well as continually re-evaluating security measures and adapting them to current situations. The Operational Security department works with local security agencies to adapt the number of security agents to fluctuations in Guest attendance. It also maintains a close relationship with local authorities, police and constabulary as well as with train and subway (RATP and SNCF) security services. As a result of this cooperation, there are security personnel permanently stationed throughout the resort. A number of special units are always available to back up the Operational Security team, including equestrian, canine, explosives, VIP security and anti-fraud units as well as other specialized teams. In addition to these specialized units, other select resources are also available. A logistics vehicle loaded with emergency equipment, for example, is always ready to intervene and/or cordon off a risk-prone area P R E V E N T I V E S A F E T Y

19 Assistance to persons FIRE PREVENTION AND RESCUE The firefighting unit constitutes the first link in the emergency response chain. Its mission is to prevent fire and panic hazards and to provide physical first aid. The firefighters of Disneyland Resort Paris belong to the Fire Prevention and Rescue department, which maintains a constant presence throughout the resort. This department comprises 100 men and women divided into four fire-fighting forces ready to intervene 24 hours per day. The Fire Prevention and Rescue department has all of the technical means and equipment required to handle the various types of operation it may be called upon to tackle. These resources and equipment are on a par with the resources used in the public sector, making it possible for the Fire Prevention and Rescue department to handle the same wide variety of accidents and disasters that are dealt with by their colleagues in the public fire and emergency response departments. The Fire Prevention and Rescue department also includes an elite unit: the GRIMP (Groupement d'intervention en Milieu Périlleux the response unit for perilous situations). This unit's mission is to respond to emergency situations involving such attractions as Space Mountain: Mission 2, Indiana Jones and the Temple of Peril or the Rock 'n' Roller Coaster starring Aerosmith, all of which require special knowledge and exceptional physical capabilities. Furthermore, the Fire Prevention and Rescue department cooperates closely with local authorities in conducting full-scale simulation exercises, which allow the firemen of Disneyland Resort Paris to coordinate their operational procedures with those of outside forces and to optimize such coordination in the event of a real disaster. These simulations also help the Fire Prevention and Rescue department to verify that its response measures are effective and reliable. FIRST AID DEPARTMENT Our nurses constitute the second link in the emergency response chain. Qualified medical personnel provide emergency first aid services and intermediate care for Guests and Cast Members. Following the example of our firefighters, the nurses of Disneyland Resort Paris maintain a presence throughout the resort. Their number varies depending on the number of guests visiting the Disney Parks. The First Aid department includes a complete team of nurses, group manager assistants and an emergency physician to provide coverage for the entire Resort. It is outfitted with the resources needed to respond to a variety of situations. In addition to four infirmaries with 20 beds, it is also equipped with multipurpose medical monitors, semi-automated external defibrillators and a manual defibrillator P R E V E N T I V E S A F E T Y

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