3) How to apply and setup for MMS Service? You may go to 3Shop or call 3 Sales Hotline for subscription.

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1 MMS Service FAQ General FAQ 1) What is MMS Service? MMS Service is to convert incoming s into MMS and send to the user s handset automatically. User may reply this directly and the recipient will receive that in format. Moreover, the user can access the MMS Service self-care web interface to control the following settings: Allow / Block particular sender s s feeding to your handset Set schedule to send s to your handset Check receiving/replying s records up to 100 2) What s the charge of MMS Service? $8 monthly for 15 [M] $28 monthly for 55 [M] $58 monthly for 135 [M] Free to receive s at handset. For the new service subscriber, he/she can enjoy first 2-month free trial (on service fee only). Free to receive and charge M per replied sent from handset. The M can be used for another VAS service 3) How to apply and setup for MMS Service? You may go to 3Shop or call 3 Sales Hotline for subscription. 4) What s the handset model to support MMS Service? All handsets with MMS capability 5) When we can use the MMS service after subscription? From 2 to 4 hours upon the subscription. You will receive a Welcome MMS once effective. 6) Can I go to web to use MMS Service? No, you can t, you can only set up the profile in web. 7) What is the charge to use MMS Service while roaming? Roaming GPRS data charges will be applied when using this service under a roaming environment. 8) Will the existing records and profile be moved to new number if I change my mobile number? If you change your mobile phone number, your MMS setting & history will remain unchanged. 9) Will the existing records and profile settings be retained if my mobile number has been temporarily disconnected for some reasons? For the temporary disconnection, the setting and history records will not be removed. 10) Will the existing records and profile settings be retained if I have cancelled the MMS Service? No, all the records can be retained but the settings will be removed upon your service cancellation. 11) How many accounts can be set? Up to 5.

2 12) How many records can be retained? Up to ) What the attachments formats are supported? Type of files Original file format Converted by the system Image bmp x-bmp pjpeg p-jpeg pjpg p-jpg jp2 vnd.wap.wbmp tiff x-pbm File format sent to handset JPEG jpeg jpg jpeg-progressive png gif87a gif89a gif No Same as the original file format Video mpeg4 mpeg4-sp ms-mpeg4 mpeg1 wmv7 m-jpeg 3GPP Audio amr mid midi midi0 midi1 sp-midi qcp vnd.smaf x-smaf mmf RAW WAV MP3 AAC WMA 14) What is the maximum size of MMS? The size of each MMS is up to 100Kb. No Same as the original file format AMR 15) What is the interval time to push the s to my handset? In general, it takes not more than 10 minutes for our system to push new to your phone. However, in some circumstances, the delivery time may take longer than it should be. For example: - Mailbox temporary unaccessible;

3 - Mobile network unreachable; - Number of stored MMS exceeds maximum capacity of your phone, etc. 16) How to setup the account? In the main page > Account >select Add Input your address and password, the system will check all incoming s in this account and send to your handset in MMS format based on your settings. 17) How to setup the contacts? You may select Allow or Block for each particular contact 18) How to use Allow / Block functions on receiving s? You may select Allow or Block for each particular contact 19) What s the purpose to use Contacts Notification? It is to remind you there s some new s from the unknown contacts. You may set in the system to receive the incoming s sent from this new contact. 20) What s the purpose to setup Add / Modify active or sleeping timing in schedule section? You can flexibly set the schedule to receive your s, for example, you may block all sent to you after office hours and Sunday. 21) Where can I check the records? Select History 22) Can I stop sending an to my handset from one of the accounts?. Select . Choose the particular account; Select the Stop button to temporary disable the pushing of that particular account. 23) Can I change the time zone when I am aboard? Select the Profile Tab > Service Options > Service Status Choose the time zone you want to set (default: GMT + 8:00, Hong Kong time) 24) How to use my handset to reply ? Just simply reply the received MMS , the sender will receive your message in format.

4 25) How to setup the reply information, like sender s name, address, signature and BCC options for my outgoing ? Select Profile. Select Options. You may input the data at the fields From, From Address, Signature and BCC option. 26) What kind of accounts support MMS Service? POP and IMAP. 27) Why I cannot receive the s via MMS Service? There are many reasons may result in not being pushed to your phone. The most common cases are: Make sure the sender is in your white list. will not pushed if the sender is blocked. You mail account setting is correct. If you changed password of your mailbox, do not forget to update the mail account setting in our MMS Service. Your account is in active state? Your account is in active period? If arrives your mailbox at your scheduled sleep period, will not be pushed to your phone. Your mailbox is working? 28) My setting is normal, but why I cannot receive s at my handset occasionally and there s no record in record section? MMS Service only pushes new and unread s from mailbox to your phone. If you have read a new from mailbox (such as via webmail or client), this read will not be pushed into your handset. 29) If I use my handset to delete the , the in my account will be deleted as well? No, MMS is a copy in your phone. s in mailbox shall not be deleted even you have deleted MMS s in your phone. 30) I use my handset to reply , what is the sender s address? The sender s address of the replying is the address being sent from the recipient. 31) Can I preset my handset to receive all s?, it is possible. By default, all senders are blocked unless you put the sender addresses to white list. You can change the default system behavior to accept all senders unless you block the particular senders. Select Preferences Select Allow all new contacts to be delivered to my phone. I can then block them from the Contacts list at a later date. Click Save. 32) Why the Chinese characters displayed in my handset is not normal when I receive an in Chinese characters?

5 The MMS Service supports i18n and can deliver MMS in any Asian languages, include Traditional Chinese, Simplified Chinese, Japanese, Korean and others. If some MMS cannot be displayed in your phone, you can: Check if your phone supports the language character set and encoding. Does your conform to RFC822 standard? Some legacy platform does not conform to Internet standard and the mail header specification may not match the actual mail content encoding.