TRANSFERS IN ROME 2016

Transcription

1 Transfers in Rome (Rates per Car/ Minivan/ Minibus one way) TRANSFERS IN ROME 2016 STANDARD CAR 1/2 pax VIP MERCEDES CLASS E 1/2pax VIP DLX MERCEDES CLASS S 1/2pax MINIVAN 3/5 pax MINIBUS 6/8 pax TRF RAILWAY STATION / HOTEL 50,00 67,00 176,00 61,50 71,50 TRF APT FCO or CIA / HOTEL 71,50 86,00 197,50 96,00 107,00 TRF CIVITAVECCHIA PIER / HOTEL 205,00 279,00 457,00 240,00 260,00 TRF CIVITAVECCHIA PIER / APT FCO or CIA 205,00 279,00 457,00 240,00 260,00 Private Tours (Rates per Car/ Minivan/ Minibus one way) STANDARD CAR (**) 1/2 pax VIP MERCEDES CLASS E 1/2pax VIP DLX MERCEDES CLASS S 1/2pax MINIVAN 3/5 pax MINIBUS 6/8 pax HALF DAY CITY TOUR (ONLY CAR 3 HOURS - NO GUIDE) 164,50 214,50 429,00 206,00 233,00 FULL DAY CITY TOUR ( ONLY CAR 6 HOURS - 314,50 400,00 786,00 371,50 429,00 HALF DAY TOUR TIVOLI or ANCIENT OSTIA (ONLY CAR 4 HOURS - 250,00 329,00 643,00 321,50 364,50 FULL DAY NAPELS & POMPEI (ONLY CAR 10 HOURS APPROX - 700,00 821,50 850,00 743,00 786,00 FULL DAY FLORENCE (ONLY CAR 12 HOURS APPROX - 786,00 850, ,00 821,50 886,00 ** SUPPLEMENTS ** CAR MERCEDES E MERCEDES S MINIVAN MINIBUS EXTRA HOUR (SUPPL. PER HOUR) 50,00 71,50 97,50 63,00 70,00 SUNDAY / HOLIDAY and NIGHT SERVICE ( ) + 20% + 20% + 20% + 20% + 20% (**) Transfer in Standard Car will be operated with following vehicle: BMW 320, Lancia, Chrysler or similar AIRPORT SHUTTLE TRANSFER SERVICE FROM / TO ROME FCO AIRPORT (ONE WAY) ** Airport Shuttle Transfer is available according to the scheduled arrival time of the services booked within the day from a.m. to 10 p.m. Night service from p.m. to a.m. NOT AVAILABLE ** - 22,00 per person from 1 to 8 passengers with 1 piece of luggage and 1 carry on per person. Please put well clear on catalogue/web site following procedures to join this shuttle transfer service: ARRIVAL: For all arrivals by any kind of provenance clients have to join the COTAV Box in the Terminal T3. At the box they have to show voucher and within 30 minutes they will leave the airport with shuttle transfer service. DEPARTURE: Clients will be picked-up from hotel 3 hours and half prior flight departure for international flights and 4 hours prior departure for intercontinental flights. ** They have to consider 20 / 30 minutes of timetable flexibility due to traffic condition ** IMPORTANT: - Shuttle transfers is available from / to Rome Fiumicino Airport (not available from / to Ciampino Airport) and can be reserved for all transportation to / from all hotels inside Rome Ring Road (GRA Not possible for hotels outside the Ring Road). - We are glad to inform you that we now have a representative office in Rome Fiumicino Airport in TERMINAL 3 / Meeting point area at Box "COTAV", with "GARTOUR" sign written on it. Please give this information to all your customers arriving at any terminal in Fco Airport.

2 TRANSFERS IN FLORENCE 2016 Transfers in Florence ( rates per Car / Minivan / Minibus one way CAR 1 / 2 Pax MINIVAN 3 / 5 Pax MINIBUS 6 / 8 Pax SANTA MARIA NOVELLA RAILWAY STATION / HOTEL 53,00 77,50 89,00 APT PERETOLA / HOTEL 77,50 96,00 101,50 FLORENCE CITY CENTRE or APT / SIENA 257,52 306,00 331,50 FLORENCE CITY CENTRE or APT / PISA or LUCCA 267,50 314,50 336,00 Private Tours (rates per Car / Minivan / Minibus one way) HALF DAY CITY TOUR (ONLY CAR 3 HOURS - FULL DAY CITY TOUR (ONLY CAR 6 HOURS - HALF DAY TOUR CHIANTI (ONLY CAR 4 HOURS- HALF DAY TOUR PISA or LUCCA or SIENA (ONLY CAR 4 HOURS FULL DAY TOUR SIENA & SAN GIMIGNANO or PISA & LUCCA (ONLY CAR 8 HRS- FULL DAY AREZZO & CORTONA (ONLY CAR 8 HRS APPROX FULL DAY TOUR TO CINQUE TERRE (ONLY CAR 8 HOURS APPROX FULL DAY LIVORNO TO FLORENCE (ONLY CAR 8 HOURS APPROX CAR 1 / 2 Pax MINIVAN 3 / 5 Pax MINIBUS 6 / 8 Pax 224,50 236,00 250,00 379,00 411,50 436,00 336,00 371,50 400,00 353,00 393,00 421,50 478,50 521,50 543,00 586,00 621,50 643,00 707,50 757,00 800,00 707,50 757,00 800,00 ** SUPPLEMENTS ** CAR MINIVAN MINIBUS EXTRA HOUR ( SUPPL. X HOUR) 58,00 64,50 74,50 SUNDAY / HOLIDAY and NIGHT SERVICE ( ) +20% +20% +20%

3 AIRPORT SHUTTLE TRANSFER SERVICE FROM / TO FLORENCE PERETOLA AIRPORT (ONE WAY) - 22,00 per person (** minimum 2 pax **) with 1 piece of luggage per person Please put well clear on catalogue/web site following procedures to join this shuttle transfer service: ARRIVAL: The departures from Florence Airport will always start from the Arrival Hall at the following times: / / / / / /19.00 / and Driver will wait in the arrival hall with a sign with passengers names. ** Shuttle Service will wait for maximum 10 minutes. Guaranteed drop off at hotel entrance (for hotels in pedestrian areas clients need to show hotel voucher to driver, otherwise they will be dropped off at closest point from hotel) ** DEPARTURE: Departure from hotels in city centre to Florence Airport will be at following times: / / / / / / / and ** Guaranteed pick-up from hotel lobby. Driver will be at the meeting with a 20 minutes tolerance maximum due to traffic conditions, passengers are kindly requested to be at hotel reception 5 minutes before the scheduled meeting ** IMPORTANT: Shuttle transfers can be reserved for all transportation to / from centrally located hotels in Florence (no shuttle service for hotels out of city centre) AIRPORT SHUTTLE TRANSFER SERVICE FROM / TO PISA AIRPORT (ONE WAY TO FLORENCE CITY CENTRE) ** Rates Valid from 01 April to 31 October 2016 ** - 64,50 per person (** minimum 2 pax **) with 1 piece of luggage per person ** Additional Supplements for hotels located out of Florence City Centre to be quoted on request ** Please put well clear on catalogue/web site following procedures to join this shuttle transfer service: ARRIVAL: The departures from Pisa Airport will always start from the Arrival Hall at the following times: / / / / and Driver will wait in the arrival hall with a sign with passengers names. ** Shuttle Service will wait for maximum 10 minutes. The reservation can not be rebooked without penalty in case of no-show for flight delay or other inconvenience UNLESS CUSTOMER ADVISE GARTOUR EMERGENCY NUMBER AT LEAST 2 HOURS BEFORE ARRIVAL. Guaranteed drop off in Florence at hotel entrance (for hotels in pedestrian areas clients need to show hotel voucher to driver, otherwise they will be dropped off at closest point from hotel) ** DEPARTURE: Departure from hotels in city centre to Pisa Airport will be at following times: / / / and ** Guaranteed pick-up from hotel lobby. Driver will be at the meeting with a 20 minutes tolerance maximum due to traffic conditions, passengers are kindly requested to be at hotel reception 5 minutes before the scheduled meeting ** IMPORTANT: Shuttle transfers can be reserved for all transportation to / from centrally located hotels in Florence (no shuttle service for hotels out of city centre)

4 TRANSFERS IN VENICE 2016 Rates valid from 01 April to 31 December 2016 Option A: TRANSFER WITH PRIVATE MOTORLAUNCH & FULL ASSISTANCE SERVICE Transfers in Venice Operated by Private Motorlaunch (rates per Motorlaunch one way) ST.LUCIA RAILWAY STATION /HTL IN VENICE CITY CENTRE (**) (No Porterage) MOTORLAUNCH 1 / 6 Pax MOTORLAUNCH 7 / 9 Pax 196,00 257,50 ST.LUCIA RAILWAY STATION/HTL IN VENICE LIDO (Lido Santa Maria Elisabetta) 229,00 284,50 VENICE APT/ HTL IN VENICE CITY CENTRE (**) 243,00 299,00 VENICE APT / HTL IN VENICE LIDO (S. Maria Elisabetta) 251,50 307,50 VENICE PIER/HTL IN VENICE CITY CENTRE(**) or ST.LUCIA RAILWAY STATION 204,50 260,00 VENICE PIER / HTL IN VENICE LIDO (S. Maria Elisabetta) 229,00 284,50 VENICE PIER / VENICE APT 251,50 304,50 SUNDAY / HOLIDAY and NIGHT SERVICE (21:00 07:00) ** SUPPLEMENTS MOTORLAUNCH + EXTRA PASSENGERS ** (**) Kindly note that a supplement of 30,00 each way will be charged for transfer to/from following hotels (with difficult access for boats). Kindly note updated list below. +20% Option B: TRANSFER IN CITY CENTRE WITH PRIVATE MOTORLAUNCH + MEET & GREET SERVICE (No Porterage) Transfers in Venice Operated by Private Motorlaunch (rates per Motorlaunch one way) MOTORLAUNCH 1 / 6 Pax MOTORLAUNCH 7 / 9 Pax ST.LUCIA RAILWAY STATION /HTL IN VENICE CITY CENTRE(**) 164,50 220,00 ST.LUCIA RAILWAY STATION/HTL IN VENICE LIDO (Lido Santa Maria Elisabetta) 200,00 256,00 VENICE APT/ HTL IN VENICE CITY CENTRE (**) 214,50 279,00 VENICE APT / HTL IN VENICE LIDO (S. Maria Elisabetta) 229,00 293,00 VENICE PIER / HTL IN VENICE CITY CENTRE(**) or ST.LUCIA RAILWAY STATION 266,00 241,50 VENICE PIER / VENICE APT 237,50 300,00 SUNDAY / HOLIDAY and NIGHT SERVICE (21:00 07:00) ** SUPPLEMENTS MOTORLAUNCH + EXTRA PASSENGERS ** (**) Kindly note that a supplement of 30,00 each way will be charged for transfer to/from following hotels (with difficult access for boats). Kindly note updated list below. +20%

5 Option C: AIRPORT TRANSFER WITH COMBINATION OF PRIVATE CAR + PRIVATE MOTORLAUNCH (Private Car from Venice Airport to Piazzale Roma and then Private Motorlaunch from Piazzale Rome to Hotel in City Centre No Assistance / No Porterage) Transfers in Venice Operated by Private Car and Private Motorlaunch (One Way Rates) MOTORLAUNCH 1 / 6 Pax MOTORLAUNCH 7 / 8 Pax VENICE APT/ HTL IN VENICE CITY CENTRE (**) 164,50 229,00 VENICE APT / HTL IN VENICE LIDO (S. Maria Elisabetta) 219,00 280,00 ** SUPPLEMENTS CAR + MOTORLAUNCH + EXTRA PASSENGERS ** SUNDAY / HOLIDAY and NIGHT SERVICE (21:00 07:00) +20% (**)Kindly note that a supplement of 30,00 each way will be charged for transfer to/from following hotels (with difficult access for boats). Kindly note updated list below. LIST OF HOTELS IN VENICE WITH DIFFICULT ACCESS (SUPPL. 21,00 TO BE ADDED ON TRANSFER RATES) AI REALI, ALL'ANGELO, ALA, AMBASSADOR 3 ROSE, AQUA PALACE, BELLA VENEZIA, CA FOSCOLO APARTMENT, BONVECCHIATI, CA DEI CONTI, CA DEL CAMPO, CA' MARINELLA, CA' ALVISE, CASA NICCOLO' PRIULI, CAVALLETTO & DOGE, CITTA' DI MILANO, COLOMBINA, CONCORDIA, DELL'OPERA, DONA PALACE, DUODO PALACE, FLORA, KETTE, LA FENICE ET DES ARTISTES, MALIBRAN, MONTECARLO, ORION, PALACE BONVECCHIATI, PALAZZO VENDRAMIN, PANADA, SATURNIA INTERNATIONAL, SANTA MARINA, SCANDINAVIA, STARHOTEL SPLENDID VENICE, UNA HOTEL VENEZIA ** Additional Properties may be included in the list and will be communicated upon reservation ** AIRPORT SHUTTLE TRANSFER SERVICE FROM / TO VENICE MARCO POLO AIRPORT - 43,00 per person (** minimum 2 pax **) Please put well clear on catalogue/web site following procedures to join this shuttle transfer service: ARRIVAL: The departures from arrival hall in Venice Apt will be every hour from a.m. To p.m. Clients have to join the ALILAGUNA Box (n. 71) which is located in the arrival hall at the left side of the exit. Passengers will be collected by our representative, escorted at the embarkation pier and transferred (directly or with other stops) to their hotel nearest mooring point. Clients have to reach their hotel by their own from the arrival dock in town. At the airport they will be handed a plan for reaching the hotel DEPARTURE: Departure from city centre is every hour from a.m. to p.m.. As confirmation one day prior their departure, clients will receive at hotel the shuttle service details. Passengers will be embarked on a taxi boat together with other customers and transferred (directly or with other stops) to Venice Airport. ** Clients will be required to show up at the meeting point 15 minutes before departure** IMPORTANT NOTICE FOR ARRIVAL / DEPARTURE SHUTTLE TRF SERVICE: Luggage porterage service is not included neither at the airport nor in town; Pick-up or Drop off points my be changed for reasons of major force such as bad weather, high tide etc, in this case clients will be informed about the change. In case of very bad weather conditions (high tide or fog) the service may be operated by motor-launch from Piazzale Rome to the hotels and viceversa. From Piazzale Roma to Airport and viceversa the transfer will be operated by public bus transportation at the additional cost of 3,00 per person, one way, to be paid on the spot. Transfers in Venice Operated by Private CAR / MINIBUS (rates per Car/Minibus one way) TRANSFER BY CAR / MINIBUS CAR 1 / 2 PAX MINIBUS 3 / 7 PAX VENICE PIER / MESTRE or VENICE PIAZZALE ROMA 56,00 70,00 VENICE AIRPORT / MESTRE or VENICE PIAZZALE ROMA or PIER VENICE APT or P.LE ROMA or MESTRE / TREVISO APT or CITY CENTRE (DICECT TRF, NO STOPS) 64,50 86,00 116,00 146,00 ** SUPPLEMENTS ** CAR MINIBUS SUNDAY / HOLIDAY and NIGHT SERVICE ( ) + 20% + 20%

6 TRANSFERS IN MILAN 2016 Transfers in Milan (rates per Car/ Minivan / Minibus one way) CAR 1 / 2 Pax MINIVAN 3 / 5 PAX MINIBUS 6 / 8 Pax RAILWAY STATION / HOTEL 76,00 99,00 120,00 APT LINATE / HOTEL 85,00 106,00 129,00 APT MALPENSA / HTL 148,00 179,00 196,00 APT MALPENSA / APT LINATE 165,00 198,00 215,00 MILAN CITY CENTRE or LINATE APT / COMO MILAN MALPENSA APT / COMO MILAN CITY CENTRE or LINATE APT / TORINO MILAN MALPENSA APT /TORINO MILAN CITY CENTRE or LINATE APT / VENEZIA P.LE ROMA MILAN MALPENSA APT / VENEZIA P.LE ROMA Private Tours (rates per Car /Minivan / Minibus one way HALF DAY CITY TOUR (ONLY CAR 4 HOURS - FULL DAY CITY TOUR (ONLY CAR 8 HOURS - FULL DAY COMO LAKE (COMO & CERNOBBIO. ONLY CAR 8 HRS 183,00 203,00 248,00 172,00 193,00 235,00 436,00 493,00 548,00 450,00 508,00 562,00 686,00 708,00 783,00 700,00 765,00 829,00 CAR 1 / 2 Pax MINIVAN 3 / 5 Pax MINIBUS 6 / 8 Pax 193,00 272,00 290,00 343,00 472,00 508,00 593,00 629,00 658,00 ** SUPPLEMENTS ** CAR MINIVAN MINIBUS EXTRA HOUR ( SUPPL. X HOUR) 50,00 60,00 63,00 SUNDAY / HOLIDAY and NIGHT SERVICE ( ) +20% +20% +20%

7 TRANSFERS IN GENOA 2016 Transfers in Genoa (Rates per Car/ Minibus One Way) CAR 1 / 2 PAX MINIBUS 3 / 8 PAX TRF GENOA APT or RAILWAY STATION or PIER / HOTEL IN CITY CENTRE 99,00 139,00 TRF GENOA APT / SAVONA CITY CENTRE or PIER TRF GENOA CITY CENTRE or PIER/ SAVONA CITY CENTRE or PIER TRF GENOA CITY CENTRE or APT / RAPALLO or SANTA MARGHERITA LIGURE TRF GENOA CITY CENTRE or APT / PORTOFINO (DIRECT TRF, NO STOPS) TRF GENOA CITY CENTRE or APT / SESTRI LEVANTE TRF GENOA CITY CENTRE or APT / MONTEROSSO or LEVANTO TRF GENOA CITY CENTRE or APT / RIOMAGGIORE TRF GENOA CITY CENTRE or APT / MILAN CITY CENTRE or MILAN LINATE APT 137,50 164,50 153,00 180,00 170,00 191,50 179,00 229,00 207,50 246,00 343,00 393,00 393,00 450,00 464,50 529,00 TRF GENOA CITY CENTRE or APT / MILAN MALPENSA APT TRF GENOA CITY CENTRE or APT / NICE APT or NICE CITY CENTRE 571,50 671,50 571,50 657,50 ** SUPPLEMENTS ** CAR MINIVAN EXTRA HOUR (SUPPL. PER HOUR) 57,50 71,50 SUNDAY / HOLIDAY & NIGHT SERVICE ( ) + 20 % + 20 %

8 TRANSFERS IN NAPLES 2016 Transfers in Naples (Rates per Car/ Minivan/ Minibus One Way) CAR 1 / 2 Pax MINIVAN 3 / 5 PAX MINIBUS 6 / 8 Pax TRF RAILWAY STN or APT or PIER / CITY CENTRE or v.v. 69,00 104,50 119,00 TRF NAPLES (STN, HTL, PIER, APT) / SORRENTO or v.v. (DIRECT, NO STOPS) TRF NAPLES (STN, HTL, PIER, APT) / POSITANO or v.v. (DIRECT, NO STOPS) TRF NAPLES (STN, HTL, PIER, APT) / AMALFI or v.v. (DIRECT, NO STOPS) TRF NAPLES (STN, HTL, PIER, APT) / RAVELLO or MINORI or MAIORI - or v.v. (DIRECT, NO STOPS) 126,00 191,50 207,50 156,00 236,00 250,00 179,00 250,00 264,50 189,00 264,50 279,00 ** SUPPLEMENTS ** CAR MINIVAN MINIBUS EXTRA HOUR (SUPPL. PER HOUR) + 57, , ,50 NIGHT SERVICE ( ) + 50, , ,50 SUNDAYS / HOLIDAYS SERVICE + 20 % + 20 % + 20 % TRF NAPLES CITY CENTRE or APT/ CAPRI 1 pax 2 pax 3 pax 4 pax 5 pax 6 pax TRF NAPLES CITY CENTRE or APT/ CAPRI or v.v. (Including Car / Minivan / Minibus to Naples Pier + Tkts Ferry Naples Capri + Car / Minivan / Minibus from Capri Pier to Hotel in Capri + Porterage 1 luggage p.p.) 193,00 326,00 457,50 514,50 607,50 736,00 * From 7 Pax Rates on request* TRF NAPLES CITY CENTRE or APT/ ISCHIA 1 pax 2 pax 3 pax 4 pax 5 pax 6 pax TRF NAPLES CITY CENTRE or APT/ CAPRI or v.v. (Including Car / Minivan / Minibus to Naples Pier + Tkts Ferry Naples Capri + Car / Minivan / Minibus from Capri Pier to Hotel in Ischia + Porterage 1 luggage p.p.) 214,50 360,00 484,50 617,50 757,50 859,00 * From 7 Pax Rates on request*

9 Transfers in Sorrento (Rates per Car/ Minivan/ Minibus One Way) TRF SORRENTO / NAPLES CITY CENTRE or APT or PIER TRF SORRENTO / POMPEI (DIRECT TRF, NO STOP) TRF SORRENTO / POSITANO (DIRECT TRF, NO STOP) TRF SORRENTO / AMALFI (DIRECT TRF, NO STOP) TRF SORRENTO / VIETRI or MAIORI or SALERNO (DIRECT TRF, NO STOP) TRANSFERS IN SORRENTO 2016 CAR 1 / 2 Pax MINIVAN 3 / 5 PAX MINIBUS 6 / 8 Pax 126,00 191,50 207,50 71,50 121,50 143,00 76,00 154,50 169,00 100,00 157,50 171,50 140,00 224,50 239,00 ** SUPPLEMENTS ** CAR MINIVAN MINIBUS EXTRA HOUR (SUPPL. PER HOUR) 57,50 64,50 71,50 SUNDAY / HOLIDAY & NIGHT SERVICE ( ) + 20 % + 20 % + 20 % TRF SORRENTO / CAPRI 1 pax 2 pax 3 pax 4 pax 5 pax 6 pax (Including car until Sorrento Pier + Tkts Ferry Sorrento Capri + Car Capri Pier to Hotel + Porterage 1 luggage per person) 161,50 214,50 293,00 414,50 503,00 579,00 * From 7 Pax Rates on request*

10 TRANSFERS IN PALERMO 2016 Transfers in Palermo (Rates per Car/ Minibus One Way) CAR 1 / 2 PAX MINIBUS 3 / 8 PAX PALERMO RAIL STATION or PIER / HOTEL or v.v. 61,50 100,00 PALERMO APT / HOTEL or v.v. 90,00 131,50 TRAPANI APT / HOTEL IN PALERMO CITY CENTRE or v.v. 226,00 300,00 PALERMO CITY CENTRE or PIER / CATANIA (DIRECT, NO STOPS) or v.v. 434,50 571,50 PALERMO APT / CATANIA (DIRECT, NO STOPS) or v.v. 486,00 633,00 PALERMO CITY CENTRE or PIER / TAORMINA (DIRECT, NO STOPS) or v.v. 496,00 626,00 PALERMO APT / TAORMINA (DIRECT, NO STOPS) or v.v. 543,00 693,00 ** SUPPLEMENTS ** CAR MINIVAN EXTRA HOUR (SUPPL. PER HOUR) 50,00 71,50 SUNDAY / NIGHT SERVICE ( ) + 20 % + 20 % BANK HOLIDAYS: 1+6 Jan, Mar, 25Apr, 1May, 2Jun, 15Aug, 1Nov, Dec + 30 % + 30 % TRANSFERS IN CATANIA 2016 Transfers in Catania (Rates per Car/ Minibus One Way) CAR 1 / 2 PAX MINIBUS 3 / 8 PAX CATANIA APT or RAIL STATION / HOTEL or v.v. 60,00 100,00 CATANIA APT or RAIL STATION / TAORMINA (DIRECT, NO STOPS) or v.v. CATANIA APT or RAIL STATION / PALERMO CITY CENTRE or PIER (DIRECT, NO STOPS) or v.v. CATANIA APT or RAIL STATION / PALERMO APT (DIRECT, NO STOPS) or v.v. 140,00 221,50 434,50 571,50 486,00 633,00 ** SUPPLEMENTS ** CAR MINIVAN EXTRA HOUR (SUPPL. PER HOUR) 50,00 71,500 SUNDAY / NIGHT SERVICE ( ) + 20 % + 20 % BANK HOLIDAYS: 1+6 Jan, Mar, 25Apr, 1May, 2Jun, 15Aug, 1Nov, Dec + 30 % + 30 %

11 GENERAL TERMS & CONDITIONS AGREEMENT PRESENTATION AT MEETING POINT FOR ARRIVAL TRANSFERS Upon arrival at airports, clients have to collect their luggage and, after an eventual passport control, get out from custom area. Our driver will wait for 1 hour after landing time of the flight, holding a sign with clients name written on that. Your customers are kindly required to contact us to inform if they have problems (lost luggage or anything else) which prevent them from being out of the airport within 1 hour from their arrival. Equally, they should contact us in charge for the service in case they don't meet the driver in the arrivals hall. For arrivals at train stations, clients have to await at the head of the platform where the train arrives. Our driver will wait for 30 minutes after arrival time of the train, always holding a sign with client's name. In any case, for any transfer service, also from cruise ports, if clients have problems in finding our driver, they can contact our office (during office hours), or our emergency numbers for help and assistance in this matter. PICK-UP AT HOTELS FOR DEPARTURE TRANSFERS Our pick-up time from hotels in city centre to Airports is usually 3 / 3,5 hours prior flight departure time, while for transfers to Railway stations it is usually 1 hour prior train departure. Sometimes pick-up times can be advanced or postponed in case of special events taking place on that day, or just due to hard traffic conditions. In any case, we will always give the pick-up time when confirming the service reservation. If clients have specific needs for a pick-up time, we have to be informed at least 24 hours in advance (48 hours for transfers on Sundays and Mondays), or even when you book the service, as we cannot manage changes of pick-up times on same days of transfers. MPORTANT: Due to traffic conditions, pick-up timetable may have a flexibility of maximum 15 minutes. We kindly ask clients to await patiently in the hotel lobby. Kindly note that NO reimbursement will be granted to any client who is not at the place of pick-up at the established time. SPECIAL AIRPORTS / RAILWAY STATION TRANSFER SERVICES For Rome, Florence, Venice and Milan transfer rates, kindly note that our prices include transfer service only to/from main Airport and Rail Station in each city, as follows: ROME - Main Airports : Roma Fiumicino Leonardo da Vinci / Roma Ciampino Main Railway Station: Roma Termini FLORENCE - Main Airport: Firenze Peretola Main Railway Station: Firenze Santa Maria Novella (FIRENZE S.M.N.) VENICE - Main Airport: Venezia Marco Polo Main Railway Station: Venezia Santa Lucia (VENEZIA SL) MILAN - Main Airports: Milano Malpensa / Milano Linate Main Railway Station: Milano Centrale ** Transfer rates to different airports and railway stations than those listed above may change. Please always contact our office before confirm it to your customers ** TRANSFER RATES INCLUSIONS Transfer services include 1 hour waiting after the real landing time of the flight and 30 minute waiting after the real arrival time of the train and after arranged pick up time for clients disembarking from any cruise ship. After that term, if clients have not contacted neither us nor the supplier informing about their delay due to any problem, driver will go away and clients will have to use local public taxes to reach their destination. If our drivers are required to wait longer than 1 included hour, a supplement for each extra hour (or part of an hour), will be charged by suppliers to us, and we'll be forced to do the same with you. All transfer services are quoted on the basis of 1 luggage for each passenger. For clients with more than 1 luggage each, we must be informed for checking if the car size quoted is enough, or if we have to provide a larger vehicle and charge a higher transfer fare accordingly to the car size needed. If clients travel with more than one luggage each without prior notice, they may be charged directly for extra car fee. LIABILITY Gartour and Transfer companies are not responsible for any loss of personal valuables, luggage or objects during transfers, or for any loss of personal items which are left on car / minivan / minibus, or for any damage caused by third parties to personal items during the tour. CANCELLATION POLICY For all Transfers in Italy following cancellation policy will be applied: - No penalties for cancellation sent within 24 hours prior scheduled arrival time (48 hours for transfers on Sundays and Mondays). After that term, 100% cancellation fee will be charged. Same 100% cancellation fee will be charged for no-shows. COMPLAINTS Any complaint must be communicated in writing to Gartour within and no later than 10 working days after the date of the transfer. After this term, we will not be obliged to check complaints sent with delay and no eventual reimbursement will be approved and agreed to anyone.