DoD CIO ITSM Overview Enterprise Architecture Conference

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "DoD CIO ITSM Overview Enterprise Architecture Conference"

Transcription

1 DoD CIO ITSM Overview Enterprise Architecture Conference April 14, 2011 Barbara McCain Enterprise Architecture & Infrastructure DoD CIO

2 What is IT Service Management (ITSM)? ITSM is the implementation and management of quality IT services that meet the needs of the organization ITSM service focused versus IT component focused This discipline is comprised of multiple frameworks such as: Information Technology Infrastructure Library (ITIL) Focused on aligning IT services with the organization s requirements and customer needs Framework contains 25 processes organized in 5 lifecycle phases Control Objectives for Information and related Technology (CoBiT) links business goals to IT goals focuses on governance ISO Provides the management processes required for the effective delivery, management, and maintenance of IT services Only framework that can grant certifications to organizations for complying to the standard 2

3 DoD CIO Strategic Vision Vision An optimized and interoperable DoD IT infrastructure environment that allows DoD users and mission partners to access, share, and act on information Goals Institutionalize IT infrastructure standards, processes, and a common lexicon to improve management of IT infrastructure investments and portfolios Maximize shared IT infrastructure to better support joint operations through consolidation and reuse of services Optimize information and services provided to the warfighter at the tactical edge for enhanced mission effectiveness UNCLASSIFIED 3

4 Current Environment Issues Current GIG does not provide a robust and comprehensive IT infrastructure to support a joint information environment The existence of multiple networks and their associated requirements create a heterogeneous environment requiring multiple integration points between domains Current DoD computing infrastructure is executed from a component-specific point of view Operational Impacts Hinders warfighter s ability to collaborate and share information across a diverse spectrum of operational requirements Unable to provide timely information for joint forces to effectively execute their missions across the full range of military operations Does not take into account the overall requirements of the DoD Enterprise and joint warfighter; Results in duplicative efforts Information and services are rarely developed beginning with the needs/limitations of the tactical environment Misaligned solutions that are either not consumable or never reach the warfighter at the tactical edge All of our bases, operational headquarters, and defense agencies have their own IT infrastructures, processes, and application-ware. This decentralized approach results in large cumulative costs, and a patchwork of capabilities that create cyber vulnerabilities and limit our ability to capitalize on the promise of information technology. Dr. Robert M. Gates, Secretary of Defense, August 9, 2010 UNCLASSIFIED 4

5 Why is ITSM needed in the DoD? Allows the DoD to identify and apply ITSM frameworks, such as ITIL consistently across the department Provides a common service management lexicon and processes, which can be utilized by all DoD Components to standardize their services and operations Common Service Portfolio/Service Catalog applied to existing acquisition/budget tools provides for improved budget transparency for department leadership Ensure that acquisition of services is aligned to the strategic goals and IT consolidation efforts Creates an environment to provide consistent quality and delivery of services to the Warfighter 5

6 Defense IT Infrastructure Library (Defense ITIL) Defense ITIL was an effort that provides guidance on IT Service Management (ITSM) and process standards in order to reduce redundancy and enhance the consistency and quality of services delivered to Warfighters This effort is fully aligned to IT Consolidation Roadmap efforts by providing a common lexicon of services, service levels, and overall terms and definitions Based on ITIL v3 that leverages ITSM best practices Institutionalizes a common language to capture and analyze information about IT services, processes and roles and responsibilities Standardizes service delivery processes across the Defense Information Enterprise UNCLASSIFIED 6

7 Defense ITIL Products Created Service Catalog (memo signed 04/12/2010) Identified, defined and adjudicated Service Catalog which has defined six service categories; Provides input to other initiatives, such as Information Technology Infrastructure Optimization Reference Architecture (ITIORA) as well as basis for improving Defense Information Portfolio Repository (DITPR) and Select & Native Programming (SNAP)-IT, improvements support better decision making and input into POM planning Service Operations (memo signed on 04/12/2010) Documented, adjudicated level A process guidance for 5 ITIL Processes; Additional ITIL Processes are in progress. Service Design (memo signed 10/30/2010) Documented, adjudicated level A process guidance for 7 ITIL Service Transition (awaiting signature for 7 processes) Documented, adjudicated level A process guidance for 7 ITIL 7

8 Defense ITIL Successes in 2009/ Timeline Defense ITIL has created a large active stakeholder group with more than 100 Stakeholders Service Operations (5 Processes) CIO Memo signed on 04/16/2010 Service Design (7 Process) Completed and Submitted. Memo signed 10/30/2010 July 2009 January 2010 March April May Jul/Aug Initiated the Defense ITIL effort to start the Service Catalog Service Catalog CIO Memo signed on 04/16/2010 Service Transition (7 Process) awaiting signature 8

9 Process Guidance Levels of documentation Best Practices (ITIL& COBIT) DoD policy & guidance High-level processes Detailed processes Tactics, Techniques and Procedures (TTP) Quality Records (forms/test plans, etc.) Event Mgmt Incident Mgmt Request Fulfillment Problem Mgmt Access Mgmt Service Catalog Mgmt Service Level Mgmt Capacity Mgmt Availability Mgmt IT Service Continuity Mgmt Info Security Mgmt Supplier Mgmt Transition Plan & Support Change Management Service Asset and Configuration Mgmt Release & Deployment Mgmt Service Validation & Testing Evaluation / Knowledge Mgmt Financial Mgmt Service Portfolio Mgmt Demand Mgmt 7-Step Improvement Process Service Measuring Service Reporting 9

10 Point of Contact Defense ITIL Government Lead: Barbara McCain, ITIORA Government Lead: Tom Lam, 10

ITIL's IT Service Lifecycle - The Five New Silos of IT

ITIL's IT Service Lifecycle - The Five New Silos of IT The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its

More information

Enterprise Service Management (ESM)

Enterprise Service Management (ESM) Enterprise Service Management (ESM) A Reference Model for Adopting and Adapting IT Best Practices Across and Enterprise itsm003 v.3.0 Agenda and Objectives What are ESM Best Practices? What is the ESM

More information

Department of Defense DIRECTIVE

Department of Defense DIRECTIVE Department of Defense DIRECTIVE NUMBER 8115.01 October 10, 2005 ASD(NII)/DoD CIO SUBJECT: Information Technology Portfolio Management References: (a) Subtitle III of title 40, United States Code (formerly

More information

IT Service Management in the JIE and the DoD Enterprise Service Management Framework

IT Service Management in the JIE and the DoD Enterprise Service Management Framework IT Service Management in the JIE and the DoD Enterprise Service Management Framework Office of the Chief Information Officer/ Defense Information Systems Agency Office of the Chief Information Officer

More information

DoD CIO s 10-Point Plan for IT Modernization. Ms. Teri Takai DoD CIO

DoD CIO s 10-Point Plan for IT Modernization. Ms. Teri Takai DoD CIO DoD CIO s 10-Point Plan for IT Modernization Ms. Teri Takai DoD CIO Executive Summary Proactive Partnerships for IT Modernization IT Modernization Strategy Consolidate Infrastructure Streamline Processes

More information

What s New In ITIL V3?

What s New In ITIL V3? What s New In ITIL V3? George Spalding VP, Global Events Pink Elephant Pink Elephant Leading The Way In IT Management Best Practices The ITIL Books (V2) T h e B u s i n e s s Planning To Implement Service

More information

ITIL: Continual Service Improvement Course 02 Continual Service Improvement

ITIL: Continual Service Improvement Course 02 Continual Service Improvement ITIL: Continual Service Improvement Course 02 Continual Service Improvement Lesson Slide 1 Introduction to CSI Topics Discussed CSI & the Service Lifecycle Managing Across the Lifecycle Purpose Objectives

More information

Advanced Topics for TOGAF Integrated Management Framework

Advanced Topics for TOGAF Integrated Management Framework Instructor: Robert Weisman MSc, PEng, PMP CD Robert.weisman@buildthevision.ca Advanced Topics for TOGAF Integrated Management Framework ROBERT WEISMAN CEO BUILD THE VISION, INC. WWW.BUILDTHEVISION.CA EMAIL:

More information

Department of Defense INSTRUCTION

Department of Defense INSTRUCTION Department of Defense INSTRUCTION NUMBER 8440.01 December 24, 2015 DoD CIO SUBJECT: DoD Information Technology (IT) Service Management (ITSM) References: See Enclosure 1 1. PURPOSE. Pursuant to the authority

More information

The DoD Information Enterprise Strategic Plan and Roadmap (SP&R)

The DoD Information Enterprise Strategic Plan and Roadmap (SP&R) The DoD Information Enterprise Strategic Plan and Roadmap (SP&R) A collaborative planning approach for the Information Enterprise Jun 1-4, 2009 Lloyd Thrower lloyd.thrower@osd.mil DoD CIO Strategic Planning

More information

ITSM vs EA KAOS 10.3.2014

ITSM vs EA KAOS 10.3.2014 ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service

More information

ENTERPRISE COMPUTING ENVIRONMENT. Creating connections THROUGH SERVICE & WORKFORCE EXCELLENCE

ENTERPRISE COMPUTING ENVIRONMENT. Creating connections THROUGH SERVICE & WORKFORCE EXCELLENCE ITA Strategic Plan FY 2011 - FY 2016 U.S. Army Information Technology Agency REALIZING The DoD ENTERPRISE COMPUTING ENVIRONMENT Creating connections THROUGH SERVICE & WORKFORCE EXCELLENCE Provide Quality

More information

Department of Defense Information Enterprise Architecture (DoD IEA) Version 2.0

Department of Defense Information Enterprise Architecture (DoD IEA) Version 2.0 Department of Defense Information Enterprise Architecture (DoD IEA) Version 2.0 Volume I Management Overview of the DoD IEA July 2012 Prepared by: Department of Defense Office of the Chief Information

More information

ITIL Foundation Course 2 - Introduction to ITSM

ITIL Foundation Course 2 - Introduction to ITSM ITIL Foundation Course 2 - Introduction to ITSM Lesson Slide 1 ITSM as a Practice Topics Discussed The Practice of IT Service Management Good Practice Service Service Management Process Model Practice

More information

IT Service Management

IT Service Management IT Service Management Online Meeting 1 October 2013 1 Agenda ITSM Progress Update ITSM Strategy and Roadmap Update Timeline ITSM Governance Approach ITSM Process Owners Wrap-up and Next Steps 2 ITSM Progress

More information

Department of Defense INSTRUCTION

Department of Defense INSTRUCTION Department of Defense INSTRUCTION NUMBER 8320.05 August 18, 2011 ASD(NII)/DoD CIO SUBJECT: Electromagnetic Spectrum Data Sharing References: See Enclosure 1 1. PURPOSE. This Instruction: a. Establishes

More information

DoD IT Service Management Initiatives Implications and Opportunities for Industry

DoD IT Service Management Initiatives Implications and Opportunities for Industry AFCEA JIE Mission Partner Symposium Success with JIE Industry Contracts in DoD DoD IT Service Management Initiatives Implications and Opportunities for Industry Bill Powell Cross Program ITSM and Governance

More information

NOV. 2 2 2q11. DEPARTMENT OF DEFENSE 6000 DEFENSE PENTAGON WASHINGTOr D.C. 20301-6000

NOV. 2 2 2q11. DEPARTMENT OF DEFENSE 6000 DEFENSE PENTAGON WASHINGTOr D.C. 20301-6000 DEPARTMENT OF DEFENSE 6000 DEFENSE PENTAGON WASHINGTOr D.C. 20301-6000 CHIEF INFORMATION OFFICER NOV 2 2 2q11 MEMORANDUM FOR SECRETARIES OF THE MILITARY DEPARTMENTS CHAIRMAN OF THE JOINT CHIEFS OF STAFF

More information

Defining a Secure Mobile Framework Architecture at DHA

Defining a Secure Mobile Framework Architecture at DHA Ms. Janine Oakley, Transition Manager Innovation and Advanced Technology Development Division 2015 Defense Health Information Technology Symposium Defining a Secure Mobile Framework Architecture at DHA

More information

IT Governance Overview

IT Governance Overview IT Governance Overview Contents Executive Summary... 3 What is IT Governance?... 4 Strategic Vision and IT Guiding Principles... 4 Campus-Wide IT Strategic Vision... 4 IT Guiding Principles... 4 The Scope

More information

Defense Information Systems Agency A Combat Support Agency. Identity and Access Management (IdAM): Consistent Access to Capability

Defense Information Systems Agency A Combat Support Agency. Identity and Access Management (IdAM): Consistent Access to Capability Defense Information Systems Agency Identity and Access Management (IdAM): Consistent Access to Capability 17 August 2011 Disclaimer The information provided in this briefing is for general information

More information

Practical Approaches to Achieving Sustainable IT Governance

Practical Approaches to Achieving Sustainable IT Governance Practical Approaches to Achieving Sustainable IT Governance Beyond Mandates: Getting to Sustainable IT Governance Best Practices Agenda IT Governance Definition IT Governance Principles IT Governance Decisions

More information

The IT Infrastructure Library (ITIL)

The IT Infrastructure Library (ITIL) IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.

More information

Enterprise Architecture

Enterprise Architecture Enterprise Architecture Dr. Adnan Albar Faculty of Computing & Information Technology King AbdulAziz University - Jeddah 1 Overview Enterprise Architecture and Other Governance Instruments Methods and

More information

ISSA Guidelines on Master Data Management in Social Security

ISSA Guidelines on Master Data Management in Social Security ISSA GUIDELINES ON INFORMATION AND COMMUNICATION TECHNOLOGY ISSA Guidelines on Master Data Management in Social Security Dr af t ve rsi on v1 Draft version v1 The ISSA Guidelines for Social Security Administration

More information

SUBJECT: Army Information Technology Service Management (ITSM) Policy

SUBJECT: Army Information Technology Service Management (ITSM) Policy DEPARTMENT OF THE ARMY OFFICE OF THE SECRETARY OF THE ARMY 107 ARMY PENTAGON WASHINGTON DC 20310-0107 Office, Chief Information Officer/G-6 SAIS-PR MEMORANDUM FOR SEE DISTRIBUTION SUBJECT: Information

More information

COMMAND, CONTROL, COMMUNICATIONS, COMPUTERS AND INFORMATION TECHNOLOGY (C4&IT) ENTERPRISE ARCHITECTURE (EA) POLICY

COMMAND, CONTROL, COMMUNICATIONS, COMPUTERS AND INFORMATION TECHNOLOGY (C4&IT) ENTERPRISE ARCHITECTURE (EA) POLICY Commandant United States Coast Guard 2100 Second Street, S.W. Washington, DC 20593-0001 Staff Symbol: CG-6 Phone: (202) 267-2767 Fax: (202) 267-2598 COMDTINST 5230.68 AUG 30, 2004 COMMANDANT INSTRUCTION

More information

How to set up a CSIRT in an ITIL driven organization. Christian Proschinger Raiffeisen Informatik GmbH

How to set up a CSIRT in an ITIL driven organization. Christian Proschinger Raiffeisen Informatik GmbH How to set up a CSIRT in an ITIL driven organization Christian Proschinger Raiffeisen Informatik GmbH Introduction R-IT CERT Idea Introduction to ITIL Example Vulnerability Management Lessons Learned Raiffeisen

More information

NICE and Framework Overview

NICE and Framework Overview NICE and Framework Overview Bill Newhouse NIST NICE Leadership Team Computer Security Division Information Technology Lab National Institute of Standards and Technology TABLE OF CONTENTS Introduction to

More information

ITIL v3 Process Cheat Sheets

ITIL v3 Process Cheat Sheets CEB Infrastructure Leadership Council ITIL v3 Process Cheat Sheets 2014 CEB. All rights reserved. IEC8051414SYN 1 ITIL v3 Process Cheat Sheets The ITIL v3 process cheat sheets include a definition, description

More information

THE STATUS OF ENTERPRISE ARCHITECTURE AND INFORMATION TECHNOLOGY INVESTMENT MANAGEMENT IN THE DEPARTMENT OF JUSTICE

THE STATUS OF ENTERPRISE ARCHITECTURE AND INFORMATION TECHNOLOGY INVESTMENT MANAGEMENT IN THE DEPARTMENT OF JUSTICE THE STATUS OF ENTERPRISE ARCHITECTURE AND INFORMATION TECHNOLOGY INVESTMENT MANAGEMENT IN THE DEPARTMENT OF JUSTICE U.S. Department of Justice Office of the Inspector General Audit Division Audit Report

More information

Enterprise Architecture Program

Enterprise Architecture Program IT@UMN Enterprise Architecture Program Guiding Principles 1 Page Enterprise Architecture Guiding Principles Enterprise architecture guiding principles must be considered for all academic and administrative

More information

Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3

Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3 Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3 Outline What is IT Service Management What is ISO 20000 Step by step implementation

More information

WHITE PAPER December, 2008

WHITE PAPER December, 2008 INTRODUCTION Key to most IT organization s ongoing success is the leadership team s ability to anticipate, plan for, and adapt to change. With ever changing business/mission requirements, customer/user

More information

The Role of Business Capabilities in Strategic Planning. Sneaking up on Quality Using Business Architecture in a learning corporation

The Role of Business Capabilities in Strategic Planning. Sneaking up on Quality Using Business Architecture in a learning corporation The Role of Business Capabilities in Strategic Planning Sneaking up on Quality Using Business Architecture in a learning corporation 2 Credits The Open Management Group, Business Architecture Special Interest

More information

IT Service Management Vision and Strategy Summary / Roadmap

IT Service Management Vision and Strategy Summary / Roadmap IT Service Vision and Strategy Summary / Roadmap Lyle Nevels, Deputy Chief Information Officer Presented at the One IT Summer Gathering August 13, 2014 University Profile and Mission The University of

More information

Agenda. Background Driving Forces Data Informed Decisions Lessons Learned Governance Framework and Standards Summary

Agenda. Background Driving Forces Data Informed Decisions Lessons Learned Governance Framework and Standards Summary 2 Agenda Background Driving Forces Data Informed Decisions Lessons Learned Governance Framework and Standards Summary Organization Director, Administration and Management * Deputy Director ODA&M, OSD Directorate

More information

THE ASSISTANT SECRETARY OF DEFENSE

THE ASSISTANT SECRETARY OF DEFENSE THE ASSISTANT SECRETARY OF DEFENSE 1200 DEFENSE PENTAGON WASHINGTON, DC 20301-1200 HEALTH AFFAIRS 30 July 12 MEMORANDUM FOR ASSISTANT SECRETARY OF THE ARMY (MANPOWER AND RESERVE AFFAIRS) ASSISTANT SECRETARY

More information

5 CMDB GOOD PRACTICES

5 CMDB GOOD PRACTICES 5 CMDB GOOD PRACTICES - Preparing for Service Asset and Configuration Management Wade Palmer, Director of IT Services ii TABLE OF CONTENTS INTRODUCTION... 1 1. KEY CMDB ELEMENTS... 1 2. IT CHANGE MANAGEMENT

More information

2009 NMCI Conference: Implementing ITIL Session 1: ITSM Process

2009 NMCI Conference: Implementing ITIL Session 1: ITSM Process 2009 NMCI Conference: Implementing ITIL Session 1: ITSM Process ITSM COE Agenda Background ITSM Overview ITIL and Service Delivery Adopting ITIL to NGEN SE&I Activities 2 Background Develop Government

More information

ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition

ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition Take your ITIL skills to the next level ITIL Lifecycle ITIL Intermediate: Part of the complete ITIL Education Program Advance your career Add value to your organisation Gain credits towards ITIL Expert

More information

Jazz Musician and Educator

Jazz Musician and Educator Defense Enterprise Service Management Framework A Framework While the idea of improvisation may seem at odds with that of predetermined structure, most improvisers thrive on some level of structure. If

More information

Module 6 Essentials of Enterprise Architecture Tools

Module 6 Essentials of Enterprise Architecture Tools Process-Centric Service-Oriented Module 6 Essentials of Enterprise Architecture Tools Capability-Driven Understand the need and necessity for a EA Tool IASA Global - India Chapter Webinar by Vinu Jade

More information

Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com

Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com 1 1. Service Description Blue Fire is a Digital and IT Practice focused on supplying individuals and

More information

CITY OF HOUSTON. Executive Order. Information Technology (IT) Governance

CITY OF HOUSTON. Executive Order. Information Technology (IT) Governance CITY OF HOUSTON Executive Order E.O. No: 1-44 Effective Date: December 20, 2012 1. AUTHORITY 1.1 Article VI, Section 7a, of the City Charter of the City of Houston. 2. PURPOSE 2.1 The City of Houston seeks

More information

Human Resources Management. Portfolio Management Concept of Operations

Human Resources Management. Portfolio Management Concept of Operations Human Resources Management Portfolio Management Concept of Operations September 30, 2012 Table of Contents 1.0 Overview... 2 1.1 Background... 2 1.2 Purpose... 2 1.3 Organization of This Document... 2

More information

Automating the IT Operations to Business Connection

Automating the IT Operations to Business Connection Automating the IT Operations to Business Connection Mark Bodman, Practice Director, Troux HP UCMDB Partner Ecosystem Integrate and federate to leading third party ISVs to extend customer value UCMDB HP

More information

Conceptual Model for Enterprise Governance. Walter L Wilson

Conceptual Model for Enterprise Governance. Walter L Wilson Conceptual Model for Walter L Wilson Agenda Define the and Architecture Define a Ground Station as an Business Process Define Define Levels and Types of Introduce Model Define effects of Engineering 2

More information

Systems Engineering and Integration Efforts. 11 Dec 2013

Systems Engineering and Integration Efforts. 11 Dec 2013 Systems Engineering and Integration Efforts 11 Dec 2013 Mr. Leo Smith Director, PoR Engineering Support ASA(ALT) System of Systems Engineering & Integration Directorate (SOSE&I) Approved for Public Release;

More information

Wilhelmenia Ravenell IT Manager Eli Lilly and Company

Wilhelmenia Ravenell IT Manager Eli Lilly and Company Wilhelmenia Ravenell IT Manager Eli Lilly and Company Agenda Introductions The Service Management Framework Keys of a successful Service management transformation Why transform? ROI and the customer experience

More information

TECHNOLOGY IT ROADMAP SERVICE CORE

TECHNOLOGY IT ROADMAP SERVICE CORE BE FREE BE FREE OF TECHNOLOGY IT ROADMAP SERVICE CORE TALK TO OUR EXPERTS 1.877.222.8615 www.bestit.com WHY GET AN IT ROADMAP? Enterprise competitive performance is a critical differentiator in today s

More information

Information Management & Technology (IM&T) Strategic Plan 2013-2016

Information Management & Technology (IM&T) Strategic Plan 2013-2016 Information Management & Technology (IM&T) Strategic Plan 2013-2016 DSTO: Science and Technology for Safeguarding Australia Introduction This document sets out a four-year strategy for information management

More information

"Service Lifecycle Management strategies for CIOs"

Service Lifecycle Management strategies for CIOs "Service Lifecycle strategies for CIOs" Ralf Hart, Sales Manager CEE Europe FrontRange Solutions 10th December 2008 Agenda FrontRange Solutions The challenges the IT community faces What is the solution?

More information

Department of Defense DIRECTIVE

Department of Defense DIRECTIVE Department of Defense DIRECTIVE NUMBER 8140.01 August 11, 2015 DoD CIO SUBJECT: Cyberspace Workforce Management References: See Enclosure 1 1. PURPOSE. This directive: a. Reissues and renumbers DoD Directive

More information

DEFENSE INFORMATION SYSTEMS AGENCY STRATEGIC PLAN UNITED IN SERVICE TO OUR NATION

DEFENSE INFORMATION SYSTEMS AGENCY STRATEGIC PLAN UNITED IN SERVICE TO OUR NATION DEFENSE INFORMATION SYSTEMS AGENCY STRATEGIC PLAN 2015 2020 UNITED IN SERVICE TO OUR NATION DIRECTOR S STATEMENT We are at an operational crossroads. We continue to operate in a contested battlespace,

More information

Match point: Who will win the game, ITIL or CMMI-SVC? NA SEPG 2011 Paper Presentation

Match point: Who will win the game, ITIL or CMMI-SVC? NA SEPG 2011 Paper Presentation Match point: Who will win the game, ITIL or CMMI-SVC? NA SEPG 2011 Paper Presentation Anju Saxena John Maher IT Process and Service Management Global Consulting Practice ITIL is a Registered Trade Mark,

More information

Snohomish County PUD. Service Management Journey. Chris Thorpe Tina Myren June 16, 2010

Snohomish County PUD. Service Management Journey. Chris Thorpe Tina Myren June 16, 2010 Snohomish County PUD Service Management Journey Chris Thorpe Tina Myren June 16, 2010 Topics Snohomish County PUD How We Started Our Approach Change Management ITSM Tool Top Ten Tips Who Is Snohomish County

More information

STATE OF MARYLAND 2017 INFORMATION TECHNOLOGY MASTER PLAN (ITMP) Department of Information Technology David Garcia; State CIO

STATE OF MARYLAND 2017 INFORMATION TECHNOLOGY MASTER PLAN (ITMP) Department of Information Technology David Garcia; State CIO STATE OF MARYLAND 2017 INFORMATION TECHNOLOGY MASTER PLAN (ITMP) Department of Information Technology David Garcia; State CIO Introduction Since taking office in January 2015, Governor Larry Hogan has

More information

2014 Defense Health Information Technology Symposium

2014 Defense Health Information Technology Symposium Karen Cheatwood Section Head, System Inventory Reporting and Defense Business Certification 2014 Defense Health Information Technology Symposium System Inventory Reporting and Defense Business Certification

More information

ITIL: What it is What it Can Do For You V2.1

ITIL: What it is What it Can Do For You V2.1 ITIL: What it is What it Can Do For You V2.1 Service Solution Company Facilitated by: Patrick Musto Agenda Answer the questions what? and how? Historical Background Fundamental Principles 5 Lifecycle Phases

More information

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre SITA Service Management Strategy Implementation Presented by: SITA Service Management Centre Contents What is a Service? What is Service Management? SITA Service Management Strategy Methodology Service

More information

Department of Defense INSTRUCTION

Department of Defense INSTRUCTION Department of Defense INSTRUCTION NUMBER 1400.25, Volume 1100 January 3, 2014 USD(P&R) SUBJECT: DoD Civilian Personnel Management System: Civilian Human Resources Management Information Technology Portfolio

More information

IT Service Management

IT Service Management IT Service Management Policy Based IT Service Management White Paper Prepared by: Rick Leopoldi March 23, 2004 Copyright 2001. All rights reserved. Duplication of this document or extraction of content

More information

BMC and ITIL: Continuing IT Service Evolution. Why adopting ITIL processes today can save your tomorrow

BMC and ITIL: Continuing IT Service Evolution. Why adopting ITIL processes today can save your tomorrow BMC and ITIL: Continuing IT Service Evolution Why adopting ITIL processes today can save your tomorrow What does it mean to adopt ITIL? Implementing ITIL? Don t. That s outdated thinking. Today s successful

More information

UNITED STATES AIR FORCE. Air Force Product Support Enterprise Vision

UNITED STATES AIR FORCE. Air Force Product Support Enterprise Vision UNITED STATES AIR FORCE Air Force Product Support Enterprise Vision July 2013 Foreword Product Support is a set of functions and products that enables operational capability and readiness of systems, subsystems,

More information

Beyond Mandates: Getting to Sustainable IT Governance Best Practices. Steve Romero PMP, CISSP, CPM IT Governance Evangelist

Beyond Mandates: Getting to Sustainable IT Governance Best Practices. Steve Romero PMP, CISSP, CPM IT Governance Evangelist Beyond Mandates: Getting to Sustainable IT Governance Best Practices Steve Romero PMP, CISSP, CPM IT Governance Evangelist Agenda > IT Governance Definition > IT Governance Principles > IT Governance Decisions

More information

DoD Needs an Effective Process to Identify Cloud Computing Service Contracts

DoD Needs an Effective Process to Identify Cloud Computing Service Contracts Inspector General U.S. Department of Defense Report No. DODIG-2016-038 DECEMBER 28, 2015 DoD Needs an Effective Process to Identify Cloud Computing Service Contracts INTEGRITY EFFICIENCY ACCOUNTABILITY

More information

Department of Defense (DoD) Enterprise Service Management Framework. Edition II. 08 Nov 13. DESMF Edition II Page 2

Department of Defense (DoD) Enterprise Service Management Framework. Edition II. 08 Nov 13. DESMF Edition II Page 2 Department of Defense (DoD) Enterprise Service Framework Edition II 08 Nov 13 DESMF Edition II Page 2 EXECUTIVE SUMMARY Driving toward service excellence is a virtuous goal for organizations today; in

More information

Complimentary Relationship Between ITIL and PMBOK

Complimentary Relationship Between ITIL and PMBOK CSC NORTH AMERICAN PUBLIC SECTOR Complimentary Relationship Between ITIL and PMBOK August Chantilly Luncheon Linda Budiman, PMP ITIL Business Process Architect ITIL Service Manager, COBIT certified 8/20/2008

More information

7 Practical insights for IT Asset Management

7 Practical insights for IT Asset Management 7 Practical insights for IT Asset Management Tauneel McKay Director Swiss Reinsurance Company Ltd Subbarao Chaganty Principal Consultant Infosys Ltd RELATE MANAGE.. Context KNOW. Consolidate the IT Asset

More information

Work Performance Statement

Work Performance Statement Work Performance Statement Enterprise Date Services Service Management Tool Introduction Acronyms, and Abbreviations AQS FAA Office of Quality, Integration and Executive Services ARB Airmen Records Building

More information

Delta College Information Technology Strategic Plan. v

Delta College Information Technology Strategic Plan. v Delta College Information Technology Strategic Plan v.10.28.14 Table of Contents TECHNOLOGY STRATEGIC PLANNING ELEMENTS 3 MISSION 3 WE VALUE 3 VISION 3 STRATEGIC GOALS 4 TECHNOLOGY ROAD MAP 2013 / 2014

More information

EA vs ITSM. itsmf 15.4.2014

EA vs ITSM. itsmf 15.4.2014 EA vs ITSM itsmf 15.4.2014 EA vs ITSM SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING What is an enterprise in the

More information

How to Implement a LiteVersion

How to Implement a LiteVersion How to Implement a LiteVersion of ITIL v3 Malcolm Fry Independent Executive Advisor to CA, Author and Industry Expert ITIL Litedefinition ITIL Liteis an approach to implementing key components of ITIL

More information

COMMAND, CONTROL, COMMUNICATIONS, COMPUTERS AND INFORMATION TECHNOLOGY (C4&IT) INFRASTRUCTURE MANAGEMENT POLICY

COMMAND, CONTROL, COMMUNICATIONS, COMPUTERS AND INFORMATION TECHNOLOGY (C4&IT) INFRASTRUCTURE MANAGEMENT POLICY Commandant United States Coast Guard 2100 Second Street, S.W. Washington, DC 20593-0001 Staff Symbol: CG-6 Phone: (202) 267-2767 Fax: (202) 267-2598 COMDTINST 5230.70 FEB 11 2005 COMMANDANT INSTRUCTION

More information

Based on 2008 Survey of 255 Non-IT CEOs/Executives

Based on 2008 Survey of 255 Non-IT CEOs/Executives Based on 2008 Survey of 255 Non-IT CEOs/Executives > 50% Ranked ITG as very important > 75% of businesses consider ITG to be an integral part of enterprise governance, but the overall maturity level is

More information

ENTERPRISE ARCHITECTUE OFFICE

ENTERPRISE ARCHITECTUE OFFICE ENTERPRISE ARCHITECTUE OFFICE Date: 12/8/2010 Enterprise Architecture Guiding Principles 1 Global Architecture Principles 1.1 GA1: Statewide Focus 1.1.1 Principle Architecture decisions will be made based

More information

Open Group SOA Governance. San Diego 2009

Open Group SOA Governance. San Diego 2009 Open Group SOA Governance San Diego 2009 SOA Governance Aspects A comprehensive view of SOA Governance includes: People Organizational structures Roles & Responsibilities Processes Governing processes

More information

Briefing to the AFCEA International Cyber Symposium

Briefing to the AFCEA International Cyber Symposium Briefing to the AFCEA International Cyber Symposium 26 June 2013 Lt Gen Ronnie D. Hawkins, Jr. Director, Defense Information Systems Agency 1 1 UNCLASSIFIED Organizational Changes Command Staff Financial

More information

This volume is related to the topics of IT Governance and IT Portfolio Management.

This volume is related to the topics of IT Governance and IT Portfolio Management. ITIL Key Principles and Models This unit is aiming to help the candidate to comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within

More information

The Value of ITAM To IT Service Management. Presented by Daryl Frost. Copyright Burswood Information Solutions Limited 2015

The Value of ITAM To IT Service Management. Presented by Daryl Frost. Copyright Burswood Information Solutions Limited 2015 The Value of ITAM To IT Service Management Presented by Daryl Frost What The!! We buy all this IT equipment Where is it!! How much are we buying it seems to cost a fortune! Are we getting any value from

More information

Employing ITSM in Value Added Service Provisioning

Employing ITSM in Value Added Service Provisioning RL Consulting People Process Technology Organization Integration Employing ITSM in Value Added Service Provisioning Prepared by: Rick Leopoldi January 31, 2015 BACKGROUND Service provisioning can oftentimes

More information

Federal Segment Architecture Methodology (FSAM): An Overview

Federal Segment Architecture Methodology (FSAM): An Overview Information Resources Management College Federal Segment Architecture Methodology (FSAM): An Overview Dr. Stan Boddie & Prof. Matt Newman 1 a global learning community for government s most promising information

More information

Transforming IT into an App Store Service Catalog Part I: Why Should I care? www.caskllc.com

Transforming IT into an App Store Service Catalog Part I: Why Should I care? www.caskllc.com Transforming IT into an App Store Service Catalog Part I: Why Should I care? www.caskllc.com Who are we? 2 Jason Rosenfeld» ITSM Practice Lead at Cask, LLC» 15+ years ITSM and IT Operations experience

More information

CYBERSECURITY CHALLENGES FOR DOD ACQUISITION PROGRAMS. Steve Mills DAU-South

CYBERSECURITY CHALLENGES FOR DOD ACQUISITION PROGRAMS. Steve Mills DAU-South CYBERSECURITY CHALLENGES FOR DOD ACQUISITION PROGRAMS Steve Mills DAU-South 1 Overview Questions Cybersecurity Owners and Stakeholders Cybersecurity Why It Matters to DoD Program Managers Defense Science

More information

APPENDIX J INFORMATION TECHNOLOGY MANAGEMENT GOALS

APPENDIX J INFORMATION TECHNOLOGY MANAGEMENT GOALS APPENDIX J INFORMATION TECHNOLOGY MANAGEMENT GOALS Section 5123 of the Clinger-Cohen Act requires that the Department establish goals for improving the efficiency and effectiveness of agency operations

More information

Improved SOA Portfolio Management with Enterprise Architecture and webmethods

Improved SOA Portfolio Management with Enterprise Architecture and webmethods Improved SOA Portfolio Management with Enterprise Architecture and webmethods Patrick Buech Product Management, Enterprise Architecture Management Sumeet Bhatia Senior Director, Enterprise Architecture

More information

Guidance for Review and Certification of Defense Business Systems

Guidance for Review and Certification of Defense Business Systems Guidance for Review and Certification of Defense Business Systems Version 3.4 February 2015 Table of Contents 1. Introduction... 3 2. Investment Management Process... 7 3. Governance... 22 4. Investment

More information

San Francisco Chapter. Cassius Downs Network Edge LLC

San Francisco Chapter. Cassius Downs Network Edge LLC Cassius Downs Network Edge LLC ITIL History ITIL Books V3 Objectives Business Benefits of V3 V3 Changes Training & Certification V2 or V3? Summary 2 The 12 Rules 1. EXERCISE Rule #1: Exercise boosts brain

More information

ITIL Maturity Model. October 2013

ITIL Maturity Model. October 2013 ITIL Maturity Model October 2013 2 ITIL Maturity Model Contents 1 ITIL processes and functions 3 2 Availability 4 3 Maturity levels 4 References 7 Acknowledgements 7 Trade marks 7 ITIL Maturity Model 3

More information

Department of Defense INSTRUCTION. SUBJECT: Information Technology Portfolio Management Implementation

Department of Defense INSTRUCTION. SUBJECT: Information Technology Portfolio Management Implementation Department of Defense INSTRUCTION NUMBER 8115.02 October 30, 2006 ASD(NII)/DoD CIO SUBJECT: Information Technology Portfolio Management Implementation References: (a) DoD Directive 8115.01, Information

More information

UNCLASSIFIED. Army Data Governance. COL Linda Jantzen CIO/G-6 Acting Dir, Army Architecture Integration Center February 17, 2016 UNCLASSIFIED

UNCLASSIFIED. Army Data Governance. COL Linda Jantzen CIO/G-6 Acting Dir, Army Architecture Integration Center February 17, 2016 UNCLASSIFIED Army Data Governance COL Linda Jantzen CIO/G-6 Acting Dir, Army Architecture Integration Center February 17, 2016 Agenda Current Environment Data Governance Army Data Strategy Standards and Compliance

More information

EIM Strategy & Data Governance

EIM Strategy & Data Governance EIM Strategy & Data Governance August 2008 Any Information management program must utilize a framework and guiding principles to leverage the Enterprise BI Environment Mission: Provide reliable, timely,

More information

Storage Management Within the NEW ITIL Version 3 Context. Dr. D. Akira Robinson, IT Governance Management, Ltd. Dept of Navy

Storage Management Within the NEW ITIL Version 3 Context. Dr. D. Akira Robinson, IT Governance Management, Ltd. Dept of Navy Storage Management Within the NEW ITIL Version 3 Context Dr. D. Akira Robinson, IT Governance Management, Ltd. Dept of Navy Why ITIL? Total dependence on Information Technology Need to deal with complexity

More information

DoD IT Defense Business Systems Investment Review Process. Guidance. January 2009

DoD IT Defense Business Systems Investment Review Process. Guidance. January 2009 DoD IT Defense Business Systems Investment Review Process January 2009 Table of Contents 1.0 INTRODUCTION...3 2.0 PURPOSE & SCOPE...4 3.0 CONTENT CHANGES...4 4.0 KEY CONCEPTS...5 4.1 DEFENSE BUSINESS SYSTEM...5

More information

DHS IT Successes. Rationalizing Our IT Infrastructure

DHS IT Successes. Rationalizing Our IT Infrastructure TESTIMONY OF Richard A. Spires Chief Information Officer U.S. Department of Homeland Security Before the House Committee on Oversight and Government Reform February 27, 2013 Chairman Issa, Ranking Member

More information

View Point. Lifting the Fog on Cloud

View Point. Lifting the Fog on Cloud View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the

More information

BUSINESS PROCESS MANAGEMENT and IT. Helping Align IT with Business

BUSINESS PROCESS MANAGEMENT and IT. Helping Align IT with Business BUSINESS PROCESS MANAGEMENT and IT Helping Align IT with Business Our Business Helping IT organizations streamline Infrastructure Operations Process Development or Re-Engineering Implementation of an ITSM

More information

Bridging the IT Business Gap The Role of an Enterprise Architect

Bridging the IT Business Gap The Role of an Enterprise Architect Whitepaper Bridging the IT Business Gap The Role of an Enterprise Architect Today s enterprises understand the value that Information Technology (IT) can bring to their business. IT supports day-to-day

More information

Senior Management Ownership

Senior Management Ownership 1 of 5 2/11/2015 4:49 PM AUG 7, 2013 AUTHORS: Ed Rivard Robert Simmons Many IT organizations struggle with the concept of service. They also wrestle with the development and utilization of a meaningful

More information