The Power of Cross-Functional Teams to Innovate in Law Firms
|
|
|
- Aileen Eaton
- 7 years ago
- Views:
Transcription
1 The Power of Cross-Functional Teams to Innovate in Law Firms Kate White, Davis Wright Tremaine Molly Porter, Seyfarth Shaw Christian Zust, Bryan Cave
2 Learning Objectives Describe and define cross-functional teams in a law firm context Summarize 3 case studies that demonstrate the powerful ways in which technology, pricing, and marketing professionals can help deliver new client solutions Take away 5 tips for getting buy in for cross-functional teams Identify 5 principles for successful cross-functional teams
3 Doctor, I have a cavity in my mandibular bicuspid region.. said nobody, ever Seyfarth Shaw LLP 3
4 Doctor, I have a cavity in my mandibular bicuspid region.. said nobody, ever. So it hurts when I chew, like near the back? 2014 Seyfarth Shaw LLP 4
5 the law firm of the past partners lawyers associates paralegals/legal assistants secretaries/administrative assistants non-lawyers 2014 Seyfarth Shaw LLP 5
6 the law firm of the future delivering innovative solutions via cross-functional capabilities service design alternative staffing & service delivery data analytics legal expertise process design knowledge mgmt Seyfarth Shaw LLP 6 workflow tech legal ops. & strategy consulting legal tech legal project mgmt.
7 CROSS-FUNCTIONAL TEAMS building an adhocracy of skilled professionals attorneys legal solutions architects legal project managers 2014 Seyfarth Shaw LLP 7
8 CROSS-FUNCTIONAL TEAMS building an adhocracy of skilled professionals attorneys legal solutions architects client need legal project managers 2014 Seyfarth Shaw LLP 8
9 THE FLUID ADHOCRACY agile, flexible client teams based on client need case team #1 case team #2 case team #3 case team #4 lawyer lawyer lawyer lawyer 2014 Seyfarth Shaw LLP 9
10 Case Studies
11 Bryan Cave: The Rosetta Project
12 Bryan Cave: The Rosetta Project
13 Bryan Cave: The Rosetta Project
14 Bryan Cave: The Rosetta Project Action- Oriented Narrative Raw Numbers Comparative Info
15 SeyfarthLean Consulting: From Big Law to Lean Law
16 2015 Seyfarth Shaw LLP 16
17 unsustainable growth $900,000 $800,000 $700,000 AmLaw 100: Av. Revenue Per Lawyer $600,000 $500,000 $400,000 $300,000 $200,000 two decades of growth 2014 Seyfarth Shaw LLP 17
18 stand on the shoulders of giants retail medicine manufacturing construction logistics look and compare to those outside legal Seyfarth Shaw LLP
19 how we got started (SeyfarthLean 1.0) Kellogg School of Management quality control manufacturing [efficiency] waste elimination six sigma lean /(TPS) LEAN SIX SIGMA legal 2015 Seyfarth Shaw LLP 19
![manufacturing [efficiency] waste elimination six](/docs-images/43/20585261/images/page_19.jpg "sigma lean /(TPS) LEAN SIX SIGMA legal 2015")
20 where we are now other prof. services service model design DESIGN THINKING UX design (user exp.) technology + software development rapid prototyping consulting approach industry knowledge strategic advising business analysis enhanced collaboration (SeyfarthLean 1.0) alternative staffing law department transformation collaboration platform workflow mgmt. voice of the client Kellogg School of Management portfolio mgmt. risk mgmt. collaboration extranet matter mgmt. analytics process mapping tech tools knowledge mgmt. data mgmt. AGILE proj. mgmt SeyfarthLean 2.0 technology innovations quality control manufacturing [efficiency] waste elimination six sigma lean /(TPS) LEAN SIX SIGMA legal 2015 Seyfarth Shaw LLP 20
21 the practice of law, optimized SeyfarthLean is our process-driven approach to delivering optimal business insights and results by combining the right tools, methods and resources people identify the right resources process design the optimal solution platform select the best tools & tech 2015 Seyfarth Shaw LLP & SeyfarthLean Consulting LLP 21 Lean Six Sigma for legal service design and optimization
22 integrated approach We partner with legal organizations to create holistic solutions that combine business, process, technology and legal knowledge Legal Excellence + Process Design + Data and Technology thoughtful, strategic, practical legal counsel process improvement and project management technology, analytics and application development LEGAL SERVICES DELIVERY Excellence & Efficiency STRATEGIC ADVISORY Process & Change Management LEGAL BUSINESS SOLUTIONS Legal Operations Improvement 2015 Seyfarth Shaw LLP & SeyfarthLean Consulting LLP 22 22
23 SeyfarthLean Consulting CEO Rob Saccone Global Director Legal Process Improvement Kim Craig Global Director Product and Technology Andrew Baker Legal Project Management Legal/Business Process Consulting Legal Technology Consulting Practice Analytics Application Development 2015 Seyfarth Shaw LLP 23
24 sample contract management solution pre-determined sourcing parameters, developed collaboratively through Voice of the Client meetings management IN-HOUSE intake triage sourcing OUTSIDE COUNSEL THIRD-PARTY PROVIDERS process-mapped for consistency & efficiency data from each stage captured in custom web portal with notifications customizable dashboard for ongoing improvements, easy visualization and one-glance status tracking metrics 2015 Seyfarth Shaw LLP & SeyfarthLean Consulting LLP 24
25 INTAKE AND TRIAGE STATUS UPDATES DOCUMENT AUTOMATION CONTRACT ADMINISTRATION WORKFLOW AND TECHNOLOGY METRICS AND REPORTING DOCUMENT STORAGE WORKFLOW NOTIFICATIONS
26 53,000+ hours invested on client & practice-related projects in 2014 Contributed to legal matters worth over $146M & billed against $91M of fees Worked with 14 of our top 20 clients, influencing $64M of revenue SeyfarthLean Client Solutions Group by the # numbers SeyfarthLean impact Food client L&E portfolio 21% Health client Manufacturing trademark portfolio EB & Litigation cross-sell 72% 131% accolades innovation client service ACC Value Champion 2012 & 2013 ILTA s Innovative Project of the Year SeyfarthLink [2013] & SeytMap [2014] ILTA s Innovative Firm of the Year 2013 BTI Client Service A-Team Top BTI Brand Elite Financial Times Most Innovative Law Firms in N. America 2015 Seyfarth Shaw LLP 26
27 DWT De Novo: Cyber-Fraud Case Management Tool
28
29
30
31
32
33 5 principles for success Prioritize the client experience above all else Design from the client s perspective, not the firm s Get in front of the client early and often Look outside legal for inspiration Don t underestimate the need for change management
34 5 tips for buy-in Focus on internal projects with client impact Look for small successes to build upon Continually measure, improve and demonstrate success Identify and align with champion among leadership Tie projects as closely as possible to clients and revenue
35 What s Next?
36
Business Intelligence: So Many Tools and So Little Time! Angela M. Hickey, Levenfeld Pearlstein, LLC Andrew M. Baker, Seyfarth Shaw, LLP Anna
Business Intelligence: So Many Tools and So Little Time! Angela M. Hickey, Levenfeld Pearlstein, LLC Andrew M. Baker, Seyfarth Shaw, LLP Anna Tenutta, Seyfarth Shaw, LLP Angela M. Hickey Executive Director,
Project Management for In- House Counsel. Tales, Tips and Tools
Project Management for In- House Counsel Tales, Tips and Tools 2 2013 Seyfarth Shaw LLP Welcome we promise you ll be home in time for the game! Your Panel Lisa Damon, National Chair, Labor and Employment
Mergers & Acquisitions
Mergers & Acquisitions 2015 60 Our M&A practice includes more than 60 attorneys who have a focus on middle-market transactions. Seyfarth s Leading Middle-Market M&A Practice 250 Over the last two years,
Unlocking value from your ERP service organization*
Consulting Application Managed Services Technology Unlocking value from your ERP service organization* Application Support Effectiveness Assessment can help you identify and dismantle the roadblocks that
The SAS Transformation Project Deploying SAS Customer Intelligence for a Single View of the Customer
Paper 3353-2015 The SAS Transformation Project Deploying SAS Customer Intelligence for a Single View of the Customer ABSTRACT Pallavi Tyagi, Jack Miller and Navneet Tuteja, Slalom Consulting. Building
HIT System Procurement Issues and Pitfalls Session 2.03
HIT System Procurement Issues and Pitfalls Session 2.03 Presented by: Gerry Hinkley Davis Wright Tremaine LLP and Joseph M. DeLuca IT Optimizers Session Goals Provide you with A best practices approach
28 December 2013/January 2014 practicallaw.com. 2013 Thomson Reuters. All rights reserved.
A growing number of law departments and law firms are exploring Lean Six Sigma and similar methodologies to continuously improve the way they deliver legal services. To varying degrees, in-house and outside
How To Manage Intellectual Property
Docketing or IP Asset Management Best Practices for In-House IP Teams IPfolio Corporation 1900 Addison St #200 Berkeley, CA 94704, USA +1-510-981-1200 www.ipfolio.com info@ipfolio.com Table of Contents
Let the Potential of Your Business Emerge. Paragon Solutions Inc. Proprietary
Let the Potential of Your Business Emerge About Paragon Solutions Paragon provides a full spectrum of consulting services, from advisory through solution design and implementation, for tighter alignment
INTELLECTUAL PROPERTY STRATEGY
OCEAN TOMO INTELLECTUAL PROPERTY STRATEGY At Ocean Tomo we begin each intellectual property (IP) Strategy Advisory Services engagement with a thorough understanding of relevant industry activity as well
Foley & Lardner LLP Selects Neota Logic Technology Platform to Power Award-Winning Foley Global Risk Solutions Offering
Foley & Lardner LLP Selects Neota Logic Technology Platform to Power Award-Winning Foley Global Risk Solutions Offering CUSTOMER PROFILE BUSINESS SITUATION Foley & Lardner LLP is an international law firm
ERP Administrative Challenges Brian Jensen
ERP Administrative Challenges Brian Jensen Deloitte & Touche LLP February 2011 ERP Administrative Challenges Enterprise resource planning (ERP) implementations over the last two decades have generated
FOR A MORE PERSONAL TOUCH
FOR A MORE PERSONAL TOUCH 4 ways automating your telecom storefront drives customer happiness and sales An NCR White Paper You know the feeling. When long lines and busy employees make you want to walk
Buyers, Influencers And Gatekeepers
NOT FOR REPRINT Click to Print or Select 'Print' in your browser menu to print this document. Page printed from: New York Law Journal Buyers, Influencers And Gatekeepers Firms must learn the ins and outs
Enterprise Program Portfolio Management (EPPM) Why does your organization need Enterprise Portfolio and Program Management (EPPM) software?
Enterprise Program Portfolio Management (EPPM) Why does your organization need Enterprise Portfolio and Program Management (EPPM) software? Executive Overview Software has an essential role to play in
Wealth management offerings for sustainable profitability and enhanced client centricity
Wealth the way we do it Wealth management offerings for sustainable profitability and enhanced client centricity The wealth management business is transforming. To delight their clients, firms must adopt
The ACC Value Challenge
The ACC Value Challenge Reconnecting Cost with Value www.acc.com/valuechallenge Frederick J. Krebs, President, ACC Timothy Corcoran, Senior Consultant, Altman Weil, Inc. Constance Hoffman, CIO, Bryan Cave
Strategic Supply Chain Management The five disciplines for top performance. Food & Consumer Products of Canada Webinar Toronto, February 24, 2014
Strategic Supply Chain Management The five disciplines for top performance Food & Consumer Products of Canada Webinar Toronto, February 24, 2014 Section 1 Why is strategic supply chain management important?
1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304
Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM
Making Data Work. Florida Department of Transportation October 24, 2014
Making Data Work Florida Department of Transportation October 24, 2014 1 2 Data, Data Everywhere. Challenges in organizing this vast amount of data into something actionable: Where to find? How to store?
How to Choose a Microsoft PPM Deployment Partner
WHITE PAPER How to Choose a Microsoft PPM Deployment Partner Project Server 2010, built on SharePoint 2010, brings together powerful business collaboration platform services with structured Business Intelligence
BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA
BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA Executive Summary Companies continue to remain challenged in deriving meaningful insights from the
CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty
CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and
Enterprise PMO is a key enabler and foundation for effective enterprise portfolio management.
Enterprise Program Management Office (EPMO): "Best Practices and PMOs" Stephen C. Hawald - CISM, PMP Our EPMO Ship Has Been Selected For Our Journey! Our PMO is shipworthy and ready to sail across complex
Riverview Law 2016. The Instruction & Triage and the In-house Virtual Assistants
The Instruction & Triage and the In-house Virtual Assistants Virtual Assistants The key questions Page Topic 3 Executive summary 4 What problems do these Assistants solve? 5-6 How do the Assistants solve
Sell a Solution to Their Problems:
AALL and ILTA The New Librarian digital white paper Sell a Solution to Their Problems: Training Today s Lawyers by Barbara Fullerton Barbara Fullerton has been in the information professional field for
ElegantJ BI. White Paper. Operational Business Intelligence (BI)
ElegantJ BI Simple. Smart. Strategic. ElegantJ BI White Paper Operational Business Intelligence (BI) Integrated Business Intelligence and Reporting for Performance Management, Operational Business Intelligence
11/3/2014 9:30 AM - 11:30 AM
Lean & Mean Presented by Cheryl M. Jekiel CM01 11/3/2014 9:30 AM - 11:30 AM The handouts and presentations attached are copyright and trademark protected and provided for individual use only. Ways to become
Delivering the Journey: Building Client and Employee Centric Banks. Kunal Chopra Sr. Director CIBC R&BB Process Management
Delivering the Journey: Building Client and Employee Centric Banks Kunal Chopra Sr. Director CIBC R&BB Process Management Agenda Example of bad client experience and discussion Client experience as a driver
Building a Culture of Quality in Food and Beverage Manufacturing. The Role of Integrated Business Systems in a Volatile Regulatory Environment
Building a Culture of Quality in Food and Beverage Manufacturing The Role of Integrated Business Systems in a Volatile Regulatory Environment How to Interact Slides will advance automatically Q&A period
An Overview of etera Consulting Europe and Our In Country Capabilities
An Overview of etera Consulting Europe and Our In Country Capabilities Table of Contents etera Europe... 3 An Overview Of etera Europe Locations And In Country. Capabilities... 3 Data Collection... 3 Data
PRACTICAL BUSINESS INTELLIGENCE STRATEGIES:
PRACTICAL BUSINESS INTELLIGENCE STRATEGIES: Strong BI Foundations to Fuel Your Business Success. Companies that stand out from the crowd have learned the importance of leveraging information to make the
Application Integration with SharePoint
Application Integration with SharePoint Presented by: Gaurav Issar Executive Vice-President, Software Development Project Leadership Associates (PLA) Rick Krzyminski Manager of Knowledge & Web Solutions
By Stephanie J. Kelly and D. Lynn Kelley
ACC Docket 74 May 2010 By Stephanie J. Kelly and D. Lynn Kelley When Textron started doing Six Sigma and Lean, we were all very skeptical we were set in our ways. We thought it was just another fad. Once
GE Capital. Driving change and continuous process improvement. how-to
Driving change and continuous process improvement Process improvement or PI involves applying tools and techniques to help a company achieve its goals Characteristics Aligned around what customers value
SUSTAINING COMPETITIVE DIFFERENTIATION
SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec
Hyper-Personalization with MNO Subscriber Data
Hyper-Personalization with MNO Subscriber Data Approaches and Recent Trends Regarding the Use of MNO Data for Hyper-Personalization By Zach Cohen, Shahzad Zia and Carly Christian Private and public-sector
agility made possible
SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible
2013 TAGLaw International Conference. Legal Project Management : A New Model for Enhancing Profitability & Competitive Edge
2013 TAGLaw International Conference Legal Project Management : A New Model for Enhancing Profitability & Competitive Edge Susan Raridon Lambreth, Principal, LawVision Group Founder, Legal Project Management
Chad V. Sorenson, SPHR HR Tampa Conference & Expo November 6, 2013
Chad V. Sorenson, SPHR HR Tampa Conference & Expo November 6, 2013 www.adaptivehrs.com 1 War for talent Improve new hire experience Lean business environments Develop pipeline of talent Poor execution
PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK
MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and
An Enterprise Resource Planning Solution for Mill Products Companies
SAP Thought Leadership Paper Mill Products An Enterprise Resource Planning Solution for Mill Products Companies Driving Operational Excellence and Profitable Growth Table of Contents 4 What It Takes to
Chapter 6. Iteration 0: Preparing for the First Iteration
Chapter 6. Iteration 0: Preparing for the First Iteration People only see what they are prepared to see. Ralph Waldo Emerson There are no secrets to success. It is the result of preparation, hard work,
Webinar: The Three Cornerstones for Effective Supply and Demand Planning
Webinar: The Three Cornerstones for Effective Supply and Demand Planning with Richard Sharpe Lecturer, Georgia Tech Supply Chain & Logistics Institute CEO, Competitive Insights and Bryan Garland Consultant,
Human Capital Advantage for Business What is the value of ADP ihcm for HR Directors?
Human Capital Advantage for Business What is the value of ADP ihcm for HR Directors? HR.Payroll.Benefits. ADP ihcm: Rethink Human Capital Management The need for HR to be a true business partner has never
Introduction to CRM4Legal Winning and Retaining Clients and Managing Matters with Dynamics CRM and CRM4Legal
Client Profiles Introduction to CRM4Legal Winning and Retaining Clients and Managing Matters with Dynamics CRM and CRM4Legal CRM4Legal. Powered by Microsoft CRM. Developed by Client Profiles. New York
Endeavour Dynamics Offering
Endeavour Dynamics Offering Microsoft Dynamics AX 2012 is recognised as a global leading ERP system that supports a single instance strategy for medium to large enterprise companies. Endeavour is proud
Using Organizational Change Management Principles to Create a Scalable OCM Methodology
Using Organizational Change Management Principles to Create a Scalable OCM Methodology Cynthia Onstott John Spurrell May 16, 2016 2 Today s Learning Objectives How to develop a new Organizational Change
Simply better banking
Simply better banking How does a bank make the right impression on customers? Did you know that Xerox: Processed 1 billion card transactions in 2012 Hosts 1 billion mortgage loan images Processes 800 million
Strategic Supply Chain Management. Medical Device Supply Chain Council 1 October 2013
Strategic Supply Chain Management Medical Device Supply Chain Council 1 October 2013 Section 1 Why is strategic supply chain management important? Section 1 Introduction Strategic supply chain management
Module Three. Connected CRM Enterprise Transformation
Module Three Connected CRM Enterprise Transformation 1 Any organization can become more customer focused. It s just harder sometimes Product-centric P&L/Decision Segment-centric P&L/Decision Channel-centric
Enterprise Data Management THE FOUNDATION OF HIGH-PERFORMING FINANCIAL ORGANIZATIONS
Enterprise Data Management THE FOUNDATION OF HIGH-PERFORMING FINANCIAL ORGANIZATIONS Due to the nature of our business, data access has always been a challenge. Albridge is one of the few providers that
Operational Lessons from the RSA/EMC CIRC: People, Process, & Threat Intel
Operational Lessons from the RSA/EMC CIRC: People, Process, & Threat Intel @Ben_Smith Ben Smith, CISSP Field CTO (US East), Security Portfolio A Security Maturity Path CONTROLS COMPLIANCE IT RISK BUSINESS
READY, SET, GO-TO-MARKET. How and Why You Need to Plan for Launch
READY, SET, GO-TO-MARKET How and Why You Need to Plan for Launch $ Aa With the constant need to get to market quickly, it can be tempting to jump into launching a new product or service without first having
Infinitive Analytics. CMIT Presentation July 9, 2010 Enterprise Web Analytics: Keys to Success. Presented by Ken Harrop
Infinitive Analytics CMIT Presentation July 9, 2010 Enterprise Web Analytics: Keys to Success Presented by Ken Harrop 1 July 9, 2010 Ken s Bio Infinitive Analytics Co-Founder & CEO o Professional Services
Agility for the Digital Enterprise Get There Faster
The webmethods Suite Agility for the Digital Enterprise What you can expect from webmethods Software AG s vision is to power the Digital Enterprise. Our technology, skills and expertise enable you to quickly
serena.com PROCESS CREATES SUCCESS Accelerate it with Serena TeamTrack
PROCESS CREATES SUCCESS Accelerate it with Serena TeamTrack SERENA TEAMTRACK Serena TeamTrack is a web-architected, secure and highly configurable process and issue management system. It creates a clear
Profit. Enterprise Risk and Compliance Management. Effective Risk & RCM and Three P s. Ed Sattar, CEO, 360factors inc.
Enterprise Risk and Compliance Working in Compliance vs. Working On Compliance Ed Sattar, CEO, 360factors inc. Effective Risk & RCM and Three P s Profit Planet People Page 2 1 Outline Regulatory & Operational
Integrating New Associates and Laterals Into Law Firm Culture: Building Loyalty by Design from Day One
NALP Annual Educational Conference April 27, 2006 San Diego, CA Integrating New Associates and Laterals Into Law Firm Culture: Building Loyalty by Design from Day One Presenter: Caren Ulrich Stacy, Director
Client Technology Solutions Suresh Kumar Chief Information Officer
Client Technology Solutions Suresh Kumar Chief Information Officer Leading financial services technology company 75 Accelerating technology development to enable client solutions Priorities Simplifying
Project Portfolio Management Information System
Project Portfolio Management Information System Highlights It provides a single point of access to proposal and project information. It streamlines proposal preparation during all important tendering phases
The Impact of Global Program Management on Organizational Culture
The Impact of Global Program Management on Organizational Culture Audience: Author Executives responsible for integrating Lean Sigma into the culture of an organization to achieve maximum benefits. James
68% 97% 78% SHIFTING TO THE CENTER: FINANCIAL PLANNING IS THE HUB OF WEALTH MANAGEMENT 1: WEALTH MANAGEMENT CLIENTS NEED GUIDANCE
SHIFTING TO THE CENTER: FINANCIAL PLANNING IS THE HUB OF WEALTH MANAGEMENT 1: WEALTH MANAGEMENT CLIENTS NEED GUIDANCE 68% of surveyed global High-Net Worth (HNW) Clients, and 69% of North American HNW
Workforce Management: Controlling Costs, Delivering Results
Workforce Management: Controlling Costs, Delivering Results Organizations today must balance the need to run an efficient and costeffective operation while remaining agile and flexible to meet both customer
Pillsbury Global Sourcing BETTER DESIGN. BETTER DECISIONS. BETTER RESULTS. Pillsbury Winthrop Shaw Pittman LLP
Pillsbury Global Sourcing BETTER DESIGN. BETTER DECISIONS. BETTER RESULTS. Pillsbury Winthrop Shaw Pittman LLP 2 Better Design. Better Decisions. Better Results. Creating value isn t easy. Creating value
Achieving high performance with Accenture Utilities Business Process Outsourcing Services
Achieving high performance with Accenture Utilities Business Process Outsourcing Services Introduction Utility companies around the world are looking for ways to respond to industry and market changes,
Project Management for Lawyers. Barbara J. Boake and Rick A. Kathuria
Project Management for Lawyers Barbara J. Boake and Rick A. Kathuria Published by In association with Project Management for Lawyers is published by Ark Group UK/EUROPE OFFICE Ark Conferences Ltd Paulton
WHITE PAPER CREATING A CUSTOMER-CENTRIC COMMUNICATIONS STRATEGY
WHITE PAPER CREATING A CUSTOMER-CENTRIC COMMUNICATIONS STRATEGY CREATING A CUSTOMER-CENTRIC COMMUNICATIONS STRATEGY Executive Summary This white paper is designed to help you create a customer communications
MIDSIZE LAW FIRM SURVEY RESULTS. ALA Business of Law Conference
MIDSIZE LAW FIRM SURVEY RESULTS ALA Business of Law Conference BACKGROUND AND METHODOLOGY Methodology An online survey was fielded at the ALA conference in May and later to a portion of the ALA member
Address IT costs and streamline operations with IBM service desk and asset management.
Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT
Enabling Real-Time Quality Management with Enterprise-Wide SPC
Enabling Real-Time Quality Management with Enterprise-Wide SPC The world of manufacturing is becoming more complex each year. Executives have to account not only for the rising intricacies of products
Explore the Possibilities
Explore the Possibilities 2013 HR Service Delivery Forum Best Practices in Data Management: Creating a Sustainable and Robust Repository for Reporting and Insights 2013 Towers Watson. All rights reserved.
Top 10 Considerations for Enterprise Agile Tools. www.versionone.com
Top 10 for Enterprise Agile Tools Which Enterprise Agile Tool is Right for You? With more than a decade of experience helping organizations scale their agile initiatives, we ve seen first-hand most of
Contents. April 2015 312.201.8400. www.hbrconsulting.com info@hbrconsulting.com. 2015 HBR CONSULTING. All Rights Reserved.
Executive Summary Contents E-Discovery Landscape... 2 Survey Highlights... 5 Strategic Importance... 5 Current Services... 6 Future Services... 7 Revenue Expectations... 8 Spending Focus... 9 E-Discovery
Turn Your Business Vision into Reality with Microsoft Dynamics GP
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.
MECOMS Customer Care & Billing As A Service
MECOMS Customer Care & Billing As A Service MECOMS As A Service. Your pay as you grow meter-to-cash solution. Introducing MECOMS As A Service, an innovative customer management and billing solution for
The Promise of Healthcare Analytics with FTI Catalyst. By Prof. Asha Saxena, Columbia Business School CEO, FTI Catalyst
The Promise of Healthcare Analytics with FTI Catalyst By Prof. Asha Saxena, Columbia Business School CEO, FTI Catalyst Asha Saxena, President & CEO, fticorporate.com, fticatalyst.com President and CEO
The Advantages of Converged Infrastructure Management
SOLUTION BRIEF Converged Infrastructure Management from CA Technologies how can I deliver innovative customer services across increasingly complex, converged infrastructure with less management effort
Gartner's Business Intelligence and Performance Management Framework
Research Publication Date: 9 October 2006 ID Number: G00142827 Gartner's Business Intelligence and Performance Management Framework Bill Hostmann, Nigel Rayner, Ted Friedman The use of business intelligence
Welcome to online seminar on. Oracle Agile PLM. Design to Release & Change Management. Presented by: Rapidflow Apps Inc.
Welcome to online seminar on Oracle Agile PLM Design to Release & Change Management Presented by: Rapidflow Apps Inc. September 2010 Agenda Agile PLM Overview Agile Product Lifecycle Management (PLM) Overview
Strategic Solutions that Make Your Work Easier. Projects Made Easier Decisions Made Easier Business Made Easier
Strategic Solutions that Make Your Work Easier Projects Made Easier Decisions Made Easier Business Made Easier Have You Outgrown Your Systems? Buyers Say the Partner and the Product are More Important
Applicants for administrative staff employment with Debevoise & Plimpton LLP
Date: November 13, 2014 To: Applicants for administrative staff employment with From: Human Resources Thank you for inquiring about administrative staff employment opportunities with Debevoise & Plimpton
TURKEY BUSINESS ANALYSIS REPORT 2015. Thinking Like the Business
TURKEY BUSINESS ANALYSIS REPORT 2015 Thinking Like the Business CONTENT Foreword Respondent Profiles Business Partnering Business Priorities Driving Change and Innovation Efficiency of Business Analysis
Utilizing Experian next generation decision management software to bring customer management to the next level of client experience and value creation
Utilizing Experian next generation decision management software to bring customer management to the next level of client experience and value creation Susan Duffy Scotiabank Robert Stone Experian Christopher
Buyer s Guide: Evaluating Content Marketing Solutions
Buyer s Guide: Evaluating Content Marketing Solutions Evaluating Content Marketing Solutions 2 Executive Summary Across industries, companies are looking for smarter ways to attract and engage customers
White paper. Key considerations for successful lead management. Marketing Solutions
Marketing Solutions White paper Key considerations for successful lead management Written by: Christine Mariconda President Mariconda Marketing Solutions 631.462.6139 Tel 631.462.6138 Fax cm@mariconda-marketing.com
E-Business: How Businesses Use Information Systems
Chapter 2 E-Business: How Businesses Use Information Systems 2.1 2007 by Prentice Hall Business Processes and Information Systems Business processes: Workflows of material, information, knowledge Sets
Turn Your Business Vision into Reality with Microsoft Dynamics GP
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.
Driving supply chain excellence through Lean Digital SM
Solution Overview Generating Supply Chain Impact Driving supply chain excellence through Lean Digital SM Supply chain excellence offers competitive advantage in a global marketplace that is characterized
IBM Cognos Business Intelligence Scorecarding
IBM Cognos Business Intelligence Scorecarding Successfully linking strategy to operations Overview Scorecarding offers a proven approach to communicating business strategy throughout the organization and
HP Service Manager software. The HP next-generation IT Service Management solution is the industry-leading consolidated IT service desk.
software The HP next-generation IT Service solution is the industry-leading consolidated IT service desk. : setting the standard for IT service management solutions with a robust lifecycle approach to
NPS2. Reaching the Next Level of Customer Experience Leadership. By Deborah Eastman
NPS2 Reaching the Next Level of Customer Experience Leadership By Deborah Eastman Overview Get an introduction to NPS2, the next generation of the groundbreaking Net Promoter methodology. Find out how
2010 Hiring Reform Action Plan
Agency/Component: Nuclear Regulatory Commission Section 1 (a) (1) Eliminate any requirement that applicants respond to essay-style questions when submitting their initial application materials for any
Advancing Your Business Analysis Career Intermediate and Senior Role Descriptions
Advancing Your Business Analysis Career Intermediate and Senior Role Descriptions The role names listed in the Career Road Map from International Institute of Business Analysis (IIBA) are not job titles
ADDING VALUE TO MANAGING YOUR BUSINESS, A CFO S PERSPECTIVE John B. Buell Account Executive Canadian Financial Services Lawson Software
2006 FAS ANNUAL CONFERENCE FAIRMONT SCOTTSDALE PRINCESS, SCOTTSDALE, ARIZONA SEPTEMBER 21 24, 2006 ADDING VALUE TO MANAGING YOUR BUSINESS, A CFO S PERSPECTIVE John B. Buell Account Executive Canadian Financial
Lean Thinking in Healthcare WESTERN STATES MEETING JUNE 26-27, 2014
Lean Thinking in Healthcare WESTERN STATES MEETING JUNE 26-27, 2014 Outline Implementing Lean In Healthcare What is Lean? Why Lean? Lean Principles and Concepts Spotlight on two lean applications: Clinical
Partner Collaboration Blueprint for ICD-10 Transition
Partner Collaboration Blueprint for ICD-10 Transition 1 ICD-10 Transition Framework ESTABLISH A COLLABORATIVE BUSINESS PROCESS TRANSITION PLATFORM FOR ICD-10 AND BEYOND Migrating to the ICD-10 coding system
Implement Business Process Management to realize Cost Savings and High Return on Investments
Implement Business Process Management to realize Cost Savings and High Return on Investments Business Process Management (BPM) was unheard of just a few years ago, but it has burst onto the global scene
Made to Fit Your Needs. SAP Solution Overview SAP Solutions for Small Businesses and Midsize Companies
SAP Solution Overview SAP Solutions for Small Businesses and Midsize Companies SAP Solutions for Small Businesses and Midsize Companies Made to Fit Your Needs. Designed to Help You Grow. Becoming a Best-Run