Unlocking value from your ERP service organization*

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Unlocking value from your ERP service organization*"

Transcription

1 Consulting Application Managed Services Technology Unlocking value from your ERP service organization* Application Support Effectiveness Assessment can help you identify and dismantle the roadblocks that prevent you from realizing ERP benefits. How can poor service performance affect your organization s investment in ERP? 65 percent of 1,150 CEOs interviewed for PwC's 11th Annual Global CEO Survey cited technological innovation as a source of competitive advantage. Poor service performance can hinder your organization s innovations. Companies are under tremendous pressure to ensure continuity of key operations with fewer resources. Many companies look to their enterprise resource planning (ERP) systems to find efficiencies, improve processes, reduce complexity, integrate systems, and eliminate redundancy. Even in an economic downturn, leading companies invest in ERP as a strategic costreduction tool. ERP provides the foundation for streamlining, standardizing, and automating the processes that define the way your organization operates. Many companies can quickly realize value from their investment in a new or improved ERP system, which can enhance planning and reporting capabilities and provide greater effectiveness and better information for leaders, managers, and other decision-makers. But what happens if the people in your organization cannot tap into the power of an ERP system? This can happen when the IT service organization cannot meet users needs. When this happens: Users become frustrated with the ERP system because they cannot get timely or appropriate assistance The enterprise does not reap the full, intended benefit from the ERP system Leaders and stakeholders lose confidence in support services and system effectiveness, and the data produced comes into question When users become frustrated with ERP, business units and individual users may develop their own solutions and methodologies for buying, managing, and tracking resources. These solo strategies can negate the benefits that an ERP system provides, including centralized planning, procurement, and financial reporting. If users or business groups do not participate by submitting up-to-date data, the ERP may not be able to generate accurate, timely information for dashboards and other reports for leaders and other decision-makers. pwc

2 13 percent of the average IT budget supported innovation in business process of products. When the enterprise does not reap as large a return from its ERP investment as planned, leaders may come to doubt all aspects of the initiative: the original business case, the decision-makers, the implementation, and the service methodology. This can lead to a loss of confidence throughout the enterprise. Realizing ERP value by identifying and addressing application support issues PricewaterhouseCoopers (PwC) has developed a detailed methodology to help companies identify the IT service organization challenges that may reduce productivity and effectiveness. The PwC Application Support Effectiveness Assessment is a six- to eight-week exercise conducted with business users and IT service organization members. The Application Support Effectiveness Assessment is designed to be prescriptive, practical, and outside of any proprietary solution. It is designed to unlock value in your ERP investment and is based on a proven PwC methodology. PwC practitioners collaborate directly with your company s system users and service organization to identify challenges. How well does your IT service organization support the enterprise in each of these four areas? Organizational Break-fix support Enhancement Performance measurement Are resources aligned between the business and IT? Is there a clear reporting that allows responsive support services? How are incidents accepted and triaged? Are these processes effective, efficient, and aligned to business expectations? How are enhancements accepted, tracked, prioritized, and delivered? How are new functionality requests managed? Are processes efficient, effective, and aligned to expectations? How are key performance indicators (KPIs) tracked, measured, and reported? How does your organization create an environment of continuous improvement?

3 The members of PwC s assessment team understand ERP application support systems and the Information Technology Infra Library (ITIL) framework. They also have experience managing ERP support teams and systems, and will be familiar with the situations your company is facing, including any backlog of trouble tickets and enhancements, growing frustration with complex applications, lack of visibility, tracking challenges, and ownership of issues. The assessment experience A typical assessment follows four steps: A transformational IT budget is focused on shifting the mix of IT spending so that about 40 percent is spent on keeping the lights on and 40 percent is focused on innovation. Current state baseline Initial assessment of current support organization, service level agreements, reporting processes, and procedures Process scorecards Identifies strengths, gaps, and improvement opportunities Builds on baseline review Uses ITIL definitions Organizational recommendation Key observations of organizational Validates organizational Roadmap Blueprint for driving improvement Includes specific action steps Addresses near and long term improvement The PwC team customizes the roadmap created in the final step of the assessment for each service organization. It is designed to advance the maturity of the organization, and it details action items for both immediate and long-term results. PwC designs the roadmap to help IT service organizations shift away from ad hoc solutions and improvisation, and toward: Repeatable, proven, and d support processes and procedures, in alignment with IT functions Alignment with business needs A clearly defined organizational and governance framework Timely and accurate information to manage and monitor the services provided A framework for continuous improvement As IT service organizations improve response times, efficiency, integration, and other performance measures, ERP support should become more predictable, and users should gain more confidence and comfort with the system. Companies should also find it easier to forecast support costs, both as an operational unit and on a per-ticket basis. The assessment helps companies realize the value locked in their ERP systems.

4 Application Support Effectiveness Assessment in action Transforming the support organization into a trusted, efficient partner for the enterprise The client s challenge A global foodservice company needed to improve the support capabilities for its complex and evolving Oracle Financials environment. Its existing support organization provided poor customer satisfaction to users, did not resolve issues quickly and consistently, and had limited focus on application and enhancement issues. In addition, the organization s staff and resources were not aligned, and the company did not properly monitor and track performance. PricewaterhouseCoopers solution PwC s assessment team helped the client evaluate the current-state environment, focusing on the support organizational, people (roles and capabilities), core support processes and functions, and the use of tools and technology. The team collected and reviewed documentation and raw data about the client s environment to analyze its support approach, support staffing and alignment, policies, procedures, and base performance metrics. The team also interviewed more than 70 people within the client organization to understand how support worked on a day-to-day basis, where support was doing well, where support was falling short, how support performance was measured and evaluated, and where support might be improved. By working closely with the client, PwC was able to deliver a thorough evaluation of current operations with insight into providing value-based support to the company. PwC evaluated 14 core support process areas covering all aspects of organizational, application break-fix activities, application enhancements activities, and support performance evaluation that rated each area against a maturity standard. The team identified observations, strengths, gaps, and improvement opportunities, and used this information to create recommendations for improvement. Recommendations included a proposed support organizational, job roles and definitions, and detailed process by process improvement actions. The PwC team provided prioritization and grouping of all recommendations to build an actionable roadmap to mature ERP support operations from an informal task- and function-based support environment to a business-led, agile, and responsive support organization focused on providing valuable support services. Impact on client s business The client has a significantly greater understanding of the strengths of the current ERP support function, as well as inefficiencies and obstacles to performing exceptional application support services. Utilizing the results of the Application Support Effectiveness Assessment, the client has a clear-cut plan to improve support operations, including better alignment with business needs, more effective delivery processes, more d interaction between multiple support teams and vendors, and identified requirements to properly measure, communicate, and continuously improve performance.

5 About PricewaterhouseCoopers PricewaterhouseCoopers provides industry-focused assurance, tax, and advisory services to build public trust and enhance value for our clients and their stakeholders. More than 163,000 people in 151 countries across our network share their thinking, experience, and solutions to develop fresh perspectives and practical advice. To learn more For a deeper conversation about the Application Support Effectiveness Assessment, please contact: Jeff Baker (313) Todd D. Amsley (717) Gary Hart (817) PricewaterhouseCoopers LLP. All rights reserved. "PricewaterhouseCoopers" refers to PricewaterhouseCoopers LLP, a Delaware limited liability partnership, or, as the context requires, the PricewaterhouseCoopers global network or other member firms of the network, each of which is a separate and independent legal entity. This document is for general information purposes only, and should not be used as a substitute for consultation with professional advisors.

Advisory Consulting. Maintain and support critical business applications with Managed Services

Advisory Consulting. Maintain and support critical business applications with Managed Services Advisory Consulting Maintain and support critical business applications with Managed Services PricewaterhouseCoopers Managed Services solutions are tailored to the specific needs of business and government

More information

Internal audit strategic planning Making internal audit s vision a reality during a period of rapid transformation

Internal audit strategic planning Making internal audit s vision a reality during a period of rapid transformation 2015 State of the Internal Audit Profession Study Internal audit strategic planning Making internal audit s vision a reality during a period of rapid transformation 68% of companies have gone through or

More information

September 2013. Tax technology: Creating a strategic asset

September 2013. Tax technology: Creating a strategic asset September 2013 Tax technology: Creating a strategic asset Introduction When it comes to strategies for using technology in the tax function, how are leading companies positioned? Where do major organizations

More information

Assessing Your Information Technology Organization

Assessing Your Information Technology Organization Assessing Your Information Technology Organization Are you running it like a business? By: James Murray, Partner Trey Robinson, Director Copyright 2009 by ScottMadden, Inc. All rights reserved. Assessing

More information

KPMG s Financial Management Practice. kpmg.com

KPMG s Financial Management Practice. kpmg.com KPMG s Financial Management Practice kpmg.com 1 KPMG s Financial Management Practice KPMG s Financial Management (FM) practice, within Advisory Management Consulting, supports the growing agenda and increased

More information

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and

More information

Make information work to your advantage. Help reduce operating costs, respond to competitive pressures, and improve collaboration.

Make information work to your advantage. Help reduce operating costs, respond to competitive pressures, and improve collaboration. Make information work to your advantage. Help reduce operating costs, respond to competitive pressures, and improve collaboration. May 2011 Advisory Consulting Table of contents Transform data from a hindrance

More information

Customer effectiveness

Customer effectiveness www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading

More information

Make information work to your advantage.*

Make information work to your advantage.* Advisory Consulting Make information work to your advantage.* Help reduce operating costs, respond to competitive pressures, and improve collaboration. pwc.com *connectedthinking (Year) PwC copyright statement

More information

ORACLE PROJECT PLANNING AND CONTROL

ORACLE PROJECT PLANNING AND CONTROL ORACLE PROJECT PLANNING AND CONTROL (Formerly Oracle Project Management) KEY FEATURES COLLABORATIVE PROJECT PLANNING Define a project work breakdown structure to align plans to execution Coordinate financial

More information

How to achieve excellent enterprise risk management Why risk assessments fail

How to achieve excellent enterprise risk management Why risk assessments fail How to achieve excellent enterprise risk management Why risk assessments fail Overview Risk assessments are a common tool for understanding business issues and potential consequences from uncertainties.

More information

Investment Advisors and Broker- Dealer Affiliation Models. Investment News

Investment Advisors and Broker- Dealer Affiliation Models. Investment News Investment Advisors and Broker- Dealer Affiliation Models Investment News Summary The majority of advisors are seeking to position themselves as advisors not brokers, sales people or reps The independent

More information

Insurance Modernization Stakeholder Analysis

Insurance Modernization Stakeholder Analysis Insurance Modernization Stakeholder Analysis Information Technology June 2014 Enabling the future Finance functions and actuaries face regulatory pressure to enhance reporting, markedly improve response

More information

IT Sourcing. White Paper IT Advisory

IT Sourcing. White Paper IT Advisory IT Sourcing Sourcing of IT capabilities can result in significant benefits. Besides getting access to market competence and development, BearingPoint s experience is that the actual cost savings typically

More information

Measuring ROI of Agile Transformation

Measuring ROI of Agile Transformation Measuring ROI of Agile Transformation Title of the Paper: Measuring Return on Investment (ROI) of Agile Transformation Theme: Strategic & Innovative Practices Portfolio, Programs & Project (PPP) Management

More information

SAM Benefits Overview SAM SOFTWARE ASSET MANAGEMENT

SAM Benefits Overview SAM SOFTWARE ASSET MANAGEMENT SAM Benefits Overview SAM SAM is critical to managing an IT environment because effectiveness is seriously compromised when an organization doesn t know what software assets it has, where they are located,

More information

#KPMG Ignite. Join the conversation

#KPMG Ignite. Join the conversation #KPMG Ignite Join the conversation Increasing value in supply chain and procurement Mary Hemmingsen Mark Woods Welcome Mary Hemmingsen Partner, Energy Advisory Leader and Global LNG Leader Mark Woods Partner,

More information

July 2015. New Entrants: Charting the Health Industry s Risk and Regulatory Landscape Where Risk Meets Opportunity

July 2015. New Entrants: Charting the Health Industry s Risk and Regulatory Landscape Where Risk Meets Opportunity July 2015 New Entrants: Charting the Health Industry s Risk and Regulatory Landscape Where Risk Meets Opportunity The new health economy is bringing change and new entrants from diverse industries are

More information

EMA CMDB Assessment Service

EMA CMDB Assessment Service The Promise of the CMDB The Configuration Management Database (CMDB) provides a common trusted source for all IT data used by the business and promises to improve IT operational efficiency and increase

More information

Sage 300 Distribution

Sage 300 Distribution Sage 300 Distribution Win new markets, satisfy your customers, deliver high-quality products and services and steer your business in the right direction with Sage 300 Distribution! In this ever increasing

More information

www.pwc.com Navigating the next generation of cloud ERP Insurance

www.pwc.com Navigating the next generation of cloud ERP Insurance www.pwc.com Navigating the next generation of cloud ERP Insurance Agenda 1. Cloud computing 2. Cloud and the future of financial management 3. Insurance trends 4. Cloud readiness Summary 2 If you are currently

More information

Agile project portfolio manageme nt

Agile project portfolio manageme nt Agile project portfolio manageme nt Agile project & portfolio summit at Harrisburg University May 9, 2016 Agile project portfolio management Agenda Portfolio management challenges Traditional portfolio

More information

Address IT costs and streamline operations with IBM service desk and asset management.

Address IT costs and streamline operations with IBM service desk and asset management. Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT

More information

BRIDGE. the gaps between IT, cloud service providers, and the business. IT service management for the cloud. Business white paper

BRIDGE. the gaps between IT, cloud service providers, and the business. IT service management for the cloud. Business white paper BRIDGE the gaps between IT, cloud service providers, and the business. IT service management for the cloud Business white paper Executive summary Today, with more and more cloud services materializing,

More information

Best Practices in Release and Deployment Management

Best Practices in Release and Deployment Management WHITEPAPER Best Practices in Release and Deployment Management Mark Levy Through 2016, a lack of effective release management will contribute up to 80% of production incidents in large organizations with

More information

How IT Can Help Companies Make Better, Faster Decisions

How IT Can Help Companies Make Better, Faster Decisions How IT Can Help Companies Make Better, Faster Decisions How It Can Help Companies Make Better Faster Decisions Of the many different groups that make up a business organization sales, finance, human resources

More information

An Introduction to Organizational Maturity Assessment: Measuring Organizational Capabilities

An Introduction to Organizational Maturity Assessment: Measuring Organizational Capabilities International Public Management Association Assessment Council An Introduction to Organizational Maturity Assessment: Measuring Organizational Capabilities Selena Rezvani, M.S.W. Objectives Define and

More information

www.pwchk.com Inspiration for what is possible Inspiring new possibilities for your business with PwC and Oracle

www.pwchk.com Inspiration for what is possible Inspiring new possibilities for your business with PwC and Oracle www.pwchk.com Inspiration for what is possible Inspiring new possibilities for your business with PwC and Oracle Oracle Business Applications Practice Overview December 2013 Inspiring new possibilities

More information

Successful Change Management Practices in the Public Sector. How governmental agencies implement organizational change management

Successful Change Management Practices in the Public Sector. How governmental agencies implement organizational change management Successful Change Management Practices in the Public Sector How governmental agencies implement organizational change management Table of Contents Introduction 1 Key Findings Identifying change drivers

More information

Point of view* Shared Service Center - the 2nd Generation Taking the next step to reach a more efficient level of evolution.

Point of view* Shared Service Center - the 2nd Generation Taking the next step to reach a more efficient level of evolution. Point of view* Shared Service Center - the nd Generation Taking the next step to reach a more efficient level of evolution. Shared Service Center - the nd Generation Improving Shared Service business

More information

THE STATE OF SALES EXECUTION

THE STATE OF SALES EXECUTION THE STATE OF SALES EXECUTION 2015 Trends Report Top Objectives and Challenges Facing Sales Leaders and Sales Teams Organizations in 2015 are continuing to make a fundamental shift toward more aggressive

More information

Information Technology Infrastructure Library (ITIL )

Information Technology Infrastructure Library (ITIL ) Information Technology Infrastructure Library (ITIL ) A Case Study on Incident Management February 8, 2006 Tim Shepich Principal, IT Management Consulting, Nouri Associates Inc. itsmf USA San Diego Local

More information

Building HR Capabilities. Through the Employee Survey Process

Building HR Capabilities. Through the Employee Survey Process Building Capabilities Through the Employee Survey Process Survey results are only data unless you have the capabilities to analyze, interpret, understand and act on them. Your organization may conduct

More information

APPROACHES TO SPEND ANALYSIS AND SOURCING WITH IMMEDIATE ROI THAT NO ONE TOLD YOU ABOUT, UNTIL NOW

APPROACHES TO SPEND ANALYSIS AND SOURCING WITH IMMEDIATE ROI THAT NO ONE TOLD YOU ABOUT, UNTIL NOW APPROACHES TO SPEND ANALYSIS AND SOURCING WITH IMMEDIATE ROI THAT NO ONE TOLD YOU ABOUT, UNTIL NOW Enporion, Inc. September, 2008 www.enporion.com TABLE OF CONTENTS Introduction... 3 With benefits like

More information

What sets breakthrough innovators apart PwC s Global Innovation Survey 2013: US Summary

What sets breakthrough innovators apart PwC s Global Innovation Survey 2013: US Summary What sets breakthrough innovators apart PwC s Global Innovation Survey 2013: US Summary www.pwc.com/innovationsurvey 60% $250b The top innovators in our study plan to grow by more than 60 percent over

More information

Sage 300 Finance. Sage 300 Finance. Industry Solution. Generic to all Industries and Organisations. Target. Business Processes. Business Challenges

Sage 300 Finance. Sage 300 Finance. Industry Solution. Generic to all Industries and Organisations. Target. Business Processes. Business Challenges Sage 300 Finance Ensure you stay competitive in today s global economy with Sage 300 Finance! We offer you far more than simple financial accountability and compliance. Allow your business to evolve with

More information

How to Build a Service Management Hub for Digital Service Innovation

How to Build a Service Management Hub for Digital Service Innovation solution white paper How to Build a Service Management Hub for Digital Service Innovation Empower IT and business agility by taking ITSM to the cloud Table of Contents 1 EXECUTIVE SUMMARY The Mission:

More information

White Paper from Global Process Innovation. Fourteen Metrics for a BPM Program

White Paper from Global Process Innovation. Fourteen Metrics for a BPM Program White Paper from Global Process Innovation by Jim Boots Fourteen Metrics for a BPM Program This white paper presents 14 metrics which may be useful for monitoring progress on a BPM program or initiative.

More information

IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed

IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed April 28 th 2010 Copyright 2009 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

More information

3 keys to effective service availability management. Visibility. Proactivity. Collaboration.

3 keys to effective service availability management. Visibility. Proactivity. Collaboration. 3 keys to effective service availability management Visibility. Proactivity. Collaboration. Managing service availability without visibility into downtime and data loss risks is like flying at night without

More information

Helping an oil and gas company maximize a business intelligence investment

Helping an oil and gas company maximize a business intelligence investment Customer Success Stories TEKsystems Global Services Helping an oil and gas company maximize a business intelligence investment ENERGY SERVICES DATA SERVICES Executive Summary A Fortune 500 oil and gas

More information

The Value of Vulnerability Management*

The Value of Vulnerability Management* The Value of Vulnerability Management* *ISACA/IIA Dallas Presented by: Robert Buchheit, Director Advisory Practice, Dallas Ricky Allen, Manager Advisory Practice, Houston *connectedthinking PwC Agenda

More information

How quality assurance reviews can strengthen the strategic value of internal auditing*

How quality assurance reviews can strengthen the strategic value of internal auditing* How quality assurance reviews can strengthen the strategic value of internal auditing* PwC Advisory Internal Audit Table of Contents Situation Pg. 02 In response to an increased focus on effective governance,

More information

Rethinking Your Finance Functions

Rethinking Your Finance Functions Rethinking Your Finance Functions Budgeting, Planning & Technology BDO Canada Daniel Caringi ( dcaringi@bdo.ca ) September 25th, 2014 A journey of a thousand miles must begin with a single step. - Lao

More information

ENSURING TIMELY AND ACCURATE FINANCIAL PLANS, BUDGETS, AND FORECASTS THROUGH AUTOMATION

ENSURING TIMELY AND ACCURATE FINANCIAL PLANS, BUDGETS, AND FORECASTS THROUGH AUTOMATION ENSURING TIMELY AND ACCURATE FINANCIAL PLANS, BUDGETS, AND FORECASTS THROUGH AUTOMATION April, 2015 Nick Castellina, Research Director, Business Planning and Execution Report Highlights p3 p5 p7 p8 Best-in-Class

More information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information 1 BI STRATEGY 3 04 Executive Summary 08 What is a BI Strategy 10 BI Strategy Overview 24 Getting Started 28 How SAP Can Help 33 More Information 5 EXECUTIVE SUMMARY EXECUTIVE SUMMARY TOP 10 BUSINESS PRIORITIES

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

Is business ready to grow? How human capital and talent technology are influencing global business

Is business ready to grow? How human capital and talent technology are influencing global business Is business ready to grow? How human capital and talent technology are influencing global business Unified Human Capital Management and Talent Technology Survey Report August 2011 Contents 1 Key findings

More information

Change is happening: Is your workforce ready? Many power and utilities companies are not, according to a recent PwC survey

Change is happening: Is your workforce ready? Many power and utilities companies are not, according to a recent PwC survey January 2012 Change is happening: Is your workforce ready? Many power and utilities companies are not, according to a recent PwC survey At a glance Our utilities-industry survey shows that many companies

More information

EMA Services for IT Professionals

EMA Services for IT Professionals Get (and Keep) Your Business-Critical IT Initiatives on Track with EMA Today s IT leaders are under pressure to improve IT service quality and align IT with the business all while containing or even reducing

More information

Best Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006

Best Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006 A white paper prepared by PROPHIX Software October 2006 Executive Summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However,

More information

OUTGROWING MICROSOFT DYNAMICS GP

OUTGROWING MICROSOFT DYNAMICS GP OUTGROWING MICROSOFT DYNAMICS GP Why Companies Move Up to Microsoft Dynamics AX AN ARMANINO WHITE PAPER ARE YOU TOO SUCCESSFUL FOR YOUR CURRENT ERP SYSTEM? Whether you re expanding your product lines,

More information

The heart of your business*

The heart of your business* Advisory services Technology The heart of your business* Advance your ability to win, keep and deepen relationships with your customers Customer Effectiveness *connectedthinking Are your customers satisfied?

More information

Enterprise Release Management

Enterprise Release Management Enterprise Release Management Plutora helps organizations manage complex IT Feature Pipeline, IT Releases and IT Test Environments in a simple and transparent manner. Enterprise Releases Transparency and

More information

It s tough to make the right IT decisions...

It s tough to make the right IT decisions... It s tough to make the right IT decisions... 2016 KPMG LLP, a UK limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative

More information

Technical Management Strategic Capabilities Statement. Business Solutions for the Future

Technical Management Strategic Capabilities Statement. Business Solutions for the Future Technical Management Strategic Capabilities Statement Business Solutions for the Future When your business survival is at stake, you can t afford chances. So Don t. Think partnership think MTT Associates.

More information

Empower loss prevention with strategic data analytics

Empower loss prevention with strategic data analytics www.pwc.com/us/lossprevention January 2015 Empower loss prevention with strategic data analytics Empower loss prevention with strategic data analytics Amid heightened levels of business competition and

More information

An Unbalanced Scorecard

An Unbalanced Scorecard An Unbalanced Scorecard Twelve New IT Metrics for an Era of Change CEB CIO Leadership Council A Framework for Member Conversations The mission of CEB Inc. and its affiliates is to unlock the potential

More information

Best practices for planning and budgeting. A white paper prepared by Prophix

Best practices for planning and budgeting. A white paper prepared by Prophix A white paper prepared by Prophix Executive summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However, common budgeting limitations

More information

Metrics by design A practical approach to measuring internal audit performance

Metrics by design A practical approach to measuring internal audit performance Metrics by design A practical approach to measuring internal audit performance September 2014 At a glance Expectations of Internal Audit are rising. Regulatory pressure is increasing. Budgets are tightening.

More information

Internal Audit Report ITS CHANGE MANAGEMENT PROCESS. Report No. SC-11-11

Internal Audit Report ITS CHANGE MANAGEMENT PROCESS. Report No. SC-11-11 Internal Audit Report ITS CHANGE MANAGEMENT PROCESS Report No. SC-11-11 March 2011 SANTA CRUZ: INTERNAL AUDIT March 31, 2011 MARY DOYLE Vice Chancellor Information Technology Re: Internal Audit Report

More information

Successfully Implementing ERP Software

Successfully Implementing ERP Software A Solution Source White Paper 1769 Stafford Court Goshen, IN 46526 574-533-2659 www.solution-source.net Successfully Implementing ERP Software By Ryan Britsch, Operating Partner Page 1 Contents Introduction...

More information

THE ANALYTICS HUB LEVERAGING A SHARED SERVICES MODEL TO UNLOCK BIG DATA. Thomas Roland Managing Director. David Roggen Director CONTENTS

THE ANALYTICS HUB LEVERAGING A SHARED SERVICES MODEL TO UNLOCK BIG DATA. Thomas Roland Managing Director. David Roggen Director CONTENTS THE ANALYTICS HUB LEVERAGING A SHARED SERVICES MODEL TO UNLOCK BIG DATA David Roggen Director Thomas Roland Managing Director CONTENTS Shared Services Today 2 What Is an Analytics Hub? 3 Analytics Hub

More information

Predictive Marketing for Banking

Predictive Marketing for Banking Tony Firmani Predictive Analytics Solution Architect Predictive Marketing for Banking Business Analytics software Session Overview Data Drives Decisions Applying Predictive Analytics Throughout Entire

More information

ViewPoint. Building and leveraging Metrics Framework to drive Supply Chain Performance. Tejas Faldu, Srikanth Krishna. Abstract

ViewPoint. Building and leveraging Metrics Framework to drive Supply Chain Performance. Tejas Faldu, Srikanth Krishna. Abstract Building and leveraging Metrics Framework to drive Supply Chain Performance Tejas Faldu, Srikanth Krishna ViewPoint Abstract A well designed and integrated metrics framework increases the capability of

More information

Simplifying the audit through innovation

Simplifying the audit through innovation Simplifying the audit through innovation Simplifying the audit through innovation New performance Smoother workflows and stronger collaboration New clarity Consistent execution and greater visibility New

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

IT Customer Relationship Management supported by ITIL

IT Customer Relationship Management supported by ITIL Page 170 of 344 IT Customer Relationship supported by ITIL Melita Kozina, Tina Crnjak Faculty of Organization and Informatics University of Zagreb Pavlinska 2, 42000 {melita.kozina, tina.crnjak}@foi.hr

More information

HR Business Consulting Optimizing your HR service delivery

HR Business Consulting Optimizing your HR service delivery HR Business Consulting Optimizing your HR service delivery NorthgateArinso Business Consulting provides HR executives with unique insight to optimize the cost of HR service delivery, improve employee engagement,

More information

Managing the Shadow Cloud

Managing the Shadow Cloud Managing the Shadow Cloud Integrating cloud governance into your existing compliance program August 2014 Shadow IT is not a new concept and organizations are well aware of the risks associated with unauthorized

More information

Supply Chain Management:

Supply Chain Management: Advisory Services Achieving Operational Excellence October 2009 Supply Chain Management: Achieving agility through the sales inventory operations planning process At a glance As senior executives continue

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

A MATTER MANAGEMENT/e-BILLING BUYING GUIDE

A MATTER MANAGEMENT/e-BILLING BUYING GUIDE A MATTER MANAGEMENT/e-BILLING BUYING GUIDE Finding the perfect, scalable solution for the corporate legal department TABLE OF CONTENTS Introduction...3 What Is Matter Management?...5 Managing the Legal

More information

SDLC- Key Areas to Audit in IT Projects ISACA Geek Week 2013 8/21/2013. PwC

SDLC- Key Areas to Audit in IT Projects ISACA Geek Week 2013 8/21/2013. PwC SDLC- Key Areas to Audit in IT Projects ISACA Geek Week 2013 8/21/2013 1 Introductions and Projects Overview Presenters Charlie Miller and Andrew Gerndt The Coca-Cola Company Principal IT Auditors Atlanta,

More information

fs viewpoint www.pwc.com/fsi

fs viewpoint www.pwc.com/fsi fs viewpoint www.pwc.com/fsi June 2013 02 11 16 21 24 Point of view Competitive intelligence A framework for response How PwC can help Appendix It takes two to tango: Managing technology risk is now a

More information

A Privacy Officer s Guide to Providing Enterprise De-Identification Services. Phase I

A Privacy Officer s Guide to Providing Enterprise De-Identification Services. Phase I IT Management Advisory A Privacy Officer s Guide to Providing Enterprise De-Identification Services Ki Consulting has helped several large healthcare organizations to establish de-identification services

More information

Change Management: Adopt and Implement Grant Management Software

Change Management: Adopt and Implement Grant Management Software Change Management: Adopt and Implement Grant Management Software StreamLink Software, 2014 Introduction The decision to purchase grant management software is a big one. If your organization recently took

More information

Need a reliable way to prevent costly and potentially catastrophic software errors? Try automating functional testing.

Need a reliable way to prevent costly and potentially catastrophic software errors? Try automating functional testing. www.pwc.com/fsi Need a reliable way to prevent costly and potentially catastrophic software errors? Try automating functional testing. The heart of the matter Software failures can devastate financial

More information

ELIMINATING RISKS FOR MANUFACTURING COMPANIES IMPLEMENTING MICROSOFT DYNAMICS AX

ELIMINATING RISKS FOR MANUFACTURING COMPANIES IMPLEMENTING MICROSOFT DYNAMICS AX MICROSOFT DYNAMICS AX IMPLEMENTATION SUCCESS WITH BPM ELIMINATING RISKS FOR MANUFACTURING COMPANIES IMPLEMENTING MICROSOFT DYNAMICS AX RAPID VALUE: BUSINESS PROCESS MANAGEMENT FROM COLUMBUS AVOID ERP IMPLEMENTATION

More information

Framework for SOA services

Framework for SOA services Advisory Services Business Systems Integration Framework for SOA services Service-oriented architecture can transform the IT landscape by increasing efficiencies and decreasing costs. But the architecture

More information

Organization of Business Intelligence

Organization of Business Intelligence Organization of Business Intelligence The advantage gained by companies using competency centers to coordinate their business intelligence initiatives BARC Institute, Wurzburg, August 2008 Business Business

More information

RO-Why: The business value of a modern intranet

RO-Why: The business value of a modern intranet RO-Why: The business value of a modern intranet 1 Introduction In the simplest terms, companies don t build products, do deals, or make service calls people do. But most companies struggle with isolated

More information

The role of IT in business-led Data Governance. by First San Francisco Partners

The role of IT in business-led Data Governance. by First San Francisco Partners The role of IT in business-led Data Governance by First San Francisco Partners 2 It s been said the first step in solving any problem is recognizing there is one. Fortunately today, more and more companies

More information

ITSM. Maturity Assessment

ITSM. Maturity Assessment ITSM 2012 Maturity Assessment Table of Contents Introduction... 2 What is ITSM?... 2 What is ITIL... 2 Is ITS doing ITSM today?... 3 Where is ITS in relation to ITIL best practices?... 3 Readiness and

More information

Company size matters: Perspectives on IT Governance

Company size matters: Perspectives on IT Governance www.pwc.com/ca/technology-consulting Company size matters: Perspectives on IT Governance versus large Canadian organizations and IT Governance PwC conducted research for the 4th edition of the IT Governance

More information

how can you stop sprawl in your IT infrastructure?

how can you stop sprawl in your IT infrastructure? SOLUTION BRIEF Software Rationalization Services August 2010 how can you stop sprawl in your IT infrastructure? we can You can optimize your software portfolio with Software Rationalization Services from

More information

How Keurig Brewed a Better Path to Success. Mike Quinn & Eileen Hanafin: Keurig Will Crump: DATUM LLC SESSION CODE: CP1380

How Keurig Brewed a Better Path to Success. Mike Quinn & Eileen Hanafin: Keurig Will Crump: DATUM LLC SESSION CODE: CP1380 How Keurig Brewed a Better Path to Success Mike Quinn & Eileen Hanafin: Keurig Will Crump: DATUM LLC SESSION CODE: CP1380 An innovative technology-driven values-based personal beverage-system company.

More information

The Art of Architecture Transformation. Copyright 2012, Oracle and/or its affiliates. All rights reserved.

The Art of Architecture Transformation. Copyright 2012, Oracle and/or its affiliates. All rights reserved. The Art of Architecture Transformation Oracle Safe Harbor The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

More information

Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and

Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and organizations business needs. 1 After completing this lesson, you

More information

10 Reasons Why Project Managers Need Project Portfolio Management (PPM)

10 Reasons Why Project Managers Need Project Portfolio Management (PPM) 10 Reasons Why Project Managers Need Project Portfolio Management (PPM) Introduction Many project managers might think they are doing just fine with spreadsheets or basic project management software and

More information

Business ByDesign. The SAP Business ByDesign solution helps you optimize project management

Business ByDesign. The SAP Business ByDesign solution helps you optimize project management SAP Functions in Detail SAP Solutions for Small Businesses and Midsize Companies Efficient Project Management Drive Project Success with SAP Business ByDesign The SAP Business ByDesign solution helps you

More information

Perspectives on Procurement

Perspectives on Procurement www.pwc.com/me Perspectives on Procurement Finance & Procurement: Optimizing Performance through Collaboration In today s complex and fast moving world, Procurement and Finance must add value beyond base-level

More information

mysap ERP FINANCIALS SOLUTION OVERVIEW

mysap ERP FINANCIALS SOLUTION OVERVIEW mysap ERP FINANCIALS SOLUTION OVERVIEW EFFECTIVE FINANCIAL MANAGEMENT ... IS KEY TO BUSINESS SUCCESS mysap ERP FINANCIALS YOUR BUSINESS, YOUR FUTURE, YOUR SUCCESS mysap ERP is the world s most complete

More information

www.pwc.com Advisory Services Oracle Alliance Case Study

www.pwc.com Advisory Services Oracle Alliance Case Study www.pwc.com Advisory Services Oracle Alliance Case Study A global software company turns a Sarbanes-Oxley challenge into an opportunity for cost reduction and performance improvement Client s challenge

More information

SAM Benefits Overview

SAM Benefits Overview SAM Benefits Overview control. optimize. grow. M Software Asset Management What is SAM? Software Asset Management, often referred to as SAM, is a vital set of continuous business processes that provide

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

Fortune 500 Medical Devices Company Addresses Unique Device Identification

Fortune 500 Medical Devices Company Addresses Unique Device Identification Fortune 500 Medical Devices Company Addresses Unique Device Identification New FDA regulation was driver for new data governance and technology strategies that could be leveraged for enterprise-wide benefit

More information

Enabling Employee Engagement with Social in the HCM Cloud. Boost Productivity, Expand Relationships, and Keep the Conversation Growing

Enabling Employee Engagement with Social in the HCM Cloud. Boost Productivity, Expand Relationships, and Keep the Conversation Growing Enabling Employee Engagement with Social in the HCM Cloud Boost Productivity, Expand Relationships, and Keep the Conversation Growing It bears repeating that only 30% of America s workers are engaged in

More information

2009 NASCIO Recognition Award Nomination State of Georgia

2009 NASCIO Recognition Award Nomination State of Georgia 2009 NASCIO Recognition Award Nomination State of Georgia Nomination Category: IT Project and Portfolio Management Title of Nomination: IT Project Governance: Delivering on the Promise Nomination Submitted

More information

Importance of Processes in an SAP Implementation Project. 2 nd September 2014

Importance of Processes in an SAP Implementation Project. 2 nd September 2014 Importance of Processes in an SAP Implementation Project 2 nd September 2014 Copyright, Leonardo Consulting 2014 All rights reserved. The contents of this document are subject to copyright. No part of

More information