M600 BBC Client Installation overview for BlackBerry Enterprise Server

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1 Prepared by Open SEM/BGME LEIF STYFBERG Contents responsible if other than preparer Approved by Date Remarks This document is managed in metadoc. 1(19) M600 BBC Client Installation overview for BlackBerry Enterprise Server 1 Client Installation overview for M600 BBC and BlackBerry Enterprise Server M600 BBC SW Install Prerequisites Checking the Firmware version on the handset Installing the BlackBerry Configuration for Sony Ericsson Installation of the BBC SIS File M600 BBC BlackBerry Enterprise Server Registration M600 BBC BlackBerry Enterprise Server Provisioning Debugging of problems detected during the BlackBerry Enterprise Server Registration process: APN Connected Packet Data Available Not Connected Connected Debugging of problems detected during the BlackBerry Enterprise Server Provisioning Process: Connect problems with BlackBerry Configuration for Sony Ericsson, i.e. the Connect Button is still grey Problems to send and/or receive after a successful BlackBerry Enterprise Server Provisioning: Client Installation overview for M600 BBC and BlackBerry Enterprise Server Installing BlackBerry Connect on a M600 and connecting it to the BlackBerry infrastructure for BlackBerry Enterprise Server is a straight forward process and consist of 3 basic steps: 1. M600 BBC - SW Install: This step installs all required SW for M600 BlackBerry Connect (BlackBerry Enterprise Server) and launches the BlackBerry Application. This process is described in Section 2 of the document. 2. M600 BBC BlackBerry Enterprise Server Registration The handheld attempts to register its PIN, IMEI number and SIM ICC-ID against the Blackberry infrastructure and RIMs provisioning system. This process is described in Section 3 of the document. 3. M600 BBC BlackBerry Enterprise Server Provisioning This step connects the handheld to the BlackBerry Enterprise Server and receives required service books from the BES server. This process is described in Section 4 of the document. Note: Any hard copy of this document is for reference only. Due to template and application dependencies the header and footer may fail to display correct data. It is the responsibility of the user to ensure that they have a correct and valid version. Any outdated hard copy is invalid and must be removed from possible use.

2 2 M600 BBC SW Install 2.1 Prerequisites Open All SW and instructions can be found from \\seldrim01\rimbes\m600. 2(19) Ensure that version or later of the Sony Ericsson PC suite for Smartphones is installed. Ensure that sufficient PC-USB driver is installed for the M600. Ensure that the SIM card inserted in the Phone is BlackBerry Enabled. 2.2 Checking the Firmware version on the handset 1. Go to Main menu, tap on More and System information 2. Ensure that Phone and Organiser matches what is stated in Install Summary.pdf for each BBC Client. 3. If the firmware is not up to date, please visit EMMAIII or Sony Ericsson web site (www.sonyericsson.com) and use the online update service or contact the local Sony Ericsson Service Centre 2.3 Installing the BlackBerry Configuration for Sony Ericsson version On the PC, double left click on the M600 BlackBerry Connect Desktop Installer Icon 2. Click on the dropdown box, 3. Click on the required Language 4. Click on OK

3 3(19) 5. Click on Next 6. Click on the dropdown box under select the country or region in which you are currently located 7. Click on the country or region 8. Click on Next

4 4(19) 9. Read the License agreement, if you agree, click on I accept the terms in the license agreement, click on Next, if you do not agree to the license agreement, click on I do not accept the terms in the license agreement, and click on Cancel to exit the installation

5 5(19) 10. In the User Name field, enter the Users name 11. In the Company name field, enter the Company name 12. Under Install this application for, select who will have access to this application, click on Next 13. If you wish to change the install path, click on Browse and locate the new location, to continue click on Next

6 6(19) 14. Click on the system that will be used, click on Next 15. Click on Yes to add a shortcut to the desktop 16. The software will now be installed

7 7(19) 17. Click on Finish 2.4 Installation of the BBC SIS File Note: This step assumes that: Sony Ericsson PC suite for Smartphones is installed, version or later is recommended. M600 Drivers to allow communication with Sony Ericsson PC suite for Smartphones is installed and functional.

8 8(19) Double-click on SIGNED_blackberry_R1A30_V3_28_LILY_localised_PROD.SIS on the PC, which has the M600 PC suite installed. Note if the SIS file is not associated you may need to start Sony Ericsson PC suite For Smartphones Application Installer first manually. [Next] After the file has been transferred to the Handheld the installation is continued from there.

9 9(19) [Install] Start the BlackBerry application via [Yes], Change application from Attachment Viewer if required. This ends the PC Installation part.

10 10(19) 3 M600 BBC BlackBerry Enterprise Server Registration Start the BlackBerry application from the Tools Menu if done already. Click on [More] and Select [Provision] from the drop down menu. Select Blackberry Enterprise [Done]

11 11(19) [Continue] The Status is initially Not Connected and the BlackBerry status bar icon appears redlined. After a second or two, the GPRS status bar icon appears and the Status changes: i) Not connected ii) Packet Data Available iii) APN Connected iiii) The registration complete dialogue then appears. [Continue] Then the Client should be Connected, and the user is ready to perform BlackBerry Enterprise Server provisioning via BlackBerry Connect Desktop for Sony Ericsson.

12 12(19) 4 M600 BBC BlackBerry Enterprise Server Provisioning Note: This step assumes that: PC Suite for M600 is installed, version or later is recommended. M600 Drivers to allow communication with Sony Ericsson PC suite for Smartphones is installed. BlackBerry Connect Desktop for Sony Ericsson is installed and started. It is also assumed that the SEMC PC suite/m600 is working correctly which is indicated by blue Phone Icons in Sys Tray of the PC when the phone is connected. If so the Connect Button should light up on the BlackBerry Connect Desktop for Sony Ericsson software tool. Click on [Connect].

13 13(19) The following dialogs should appear. NOTE:, This dialogue will not appear if valid encryption keys already exists.

14 14(19) [Yes] Bulk load will update all existing calendar items into the M600 from this day forward. You may choose to cancel [No] the bulk load step if for example your M600 calendar is already populated from a local sync. Note that Canceling Bulk load will Disable wireless calendar operation for all new events. In addition the following dialog will be displayed on the Handheld (If Yes was selected). The Bulkload operation may take some time depending on the size of the calendar.

15 15(19) When this process is finished the BlackBerry Configuration for Sony Ericsson Tool will go back to its original state and the BlackBerry installation is complete. The handheld should at this point be ready for sending and receiving s. [Exit] 5 Debugging of problems detected during the BlackBerry Enterprise Server Registration process: The Registration process is extremely dependant on GPRS resources in the network, and the SIM subscription. The M600 BBC Application Status Tab provides excellent help when registration problem is detected. The different states are listed below: 5.1 APN Connected APN Connected indicates that BlackBerry Connect Application in the M600 is trying to establish a Connection to the BlackBerry infrastructure. Note that the BlackBerry Icon in the Status Bar is blinking while in this state. The registration phase normally takes a few seconds, however if the M600 stays in this state for a long time it normally indicates a malfunctioning service which could be related to:

16 16(19) BlackBerry Infrastructure local problems M600 Phone and Organiser SW are not approved. Action: Check that Organiser SW is approved for BlackBerry operations. SIM card or PIN Rejected by RIMs provisioning system. 5.2 Packet Data Available Packet Data Available indicates that BlackBerry Connect Application in the M600 is trying to establish a Connection to the BlackBerry infrastructure, however due to GPRS related problems it is not possible to activate the BlackBerry PDP Context in the M600. Note that the BlackBerry Icon in the Status Bar is blinking while in this state. The GPRS problems could be related to: BlackBerry Subscription not available on the SIM card Operator is currently not accepting the PDP Context due to Roaming agreements. Action: Contact your specific operator for more information.

17 17(19) 5.3 Not Connected Not Connected indicates that BlackBerry Connect Application in the M600 is trying to establish a Connection to the BlackBerry infrastructure, however due to various problems this is not possible. Note that the BlackBerry Icon is crossed while in this state. These undefined problems may be related to that: GPRS Coverage is missing. BlackBerry Client is Paused. M600 configured for CS Only. Action: Go to M600 Tools, Control Panel, Connections & Internet Accounts and verify that Preferred mode (in options) is not set to CS Only. NOTE: Not Connected state could also in rare cases be related to that the Client has been rejected by the RIM infrastructure after the client has been active for a period of time.

18 18(19) 5.4 Connected Connected indicates that BlackBerry Connect Application in the M600 is connected to the BlackBerry Infrastructure and that the device is accepted (Registered) in Rims provisioning system: SIM card is BlackBerry enabled. IMEI number of the M600 is accepted. PIN accepted. M600 Phone and Organiser SW are approved. Note that Connected indicates that registrations has been successful and that Blackberry should be up and running without any problems from a registration point of view. In order to be ready for sending and receiving , service books are required which is a separate process that requires Connected state. 6 Debugging of problems detected during the BlackBerry Enterprise Server Provisioning Process: 6.1 Connect problems with BlackBerry Configuration for Sony Ericsson, i.e. the Connect Button is still grey. Connection problems with the BlackBerry Configuration for Sony Ericsson tool normally results in that the Connect Button is grayed out and is not clickable. This could be related to several factors such as: Sony Ericsson PC Suite for M600 not installed. USB/BT drivers or Sony Ericsson PC suite for Smart phones incorrectly installed. BlackBerry SIS not installed in the Handheld or simply not started. (Off as status in the BlackBerry Application) infrastructure. M600 BlackBerry Client hung Action: Power Cycle the M600.

19 19(19) 6.2 Problems to send and/or receive after a successful BlackBerry Enterprise Server Provisioning: Malfunctioning service books is highly suspected If it is not possible to send or receive mail after an otherwise successful BlackBerry Enterprise Server provisioning. Go to the service book Tab on the BlackBerry application under Tools and check that the three service books received during the Provisioning Operation (Messaging Calendar & Address Lookup) are there, If not an error has occurred. Then click View service book, the Advanced Button hidden behind each Service Book entry contains detailed information: Service Book type: Status: ServerID: Route: Must contain a valid ID, the provisioning step has most likely failed if this field is empty or contains an address. Route information is the IP Address of the Relay server and local/remote ports used. Action: If any of these entries are incorrect and/or if only two service books has been received: Check that the Outlook client does not use personal folders (PST) as delivery options for new incoming (Deliver new to the following location). This setting may be located in Outlook settings. For further information, contact your system administrator and make sure that the Blackberry account has been set up correctly.

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