JOB SPECIFICATION UPDATE

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1 Career Service Authority Denver s Human Resource Agency 201 W. Colfax, Department 412 Denver, CO p: f: JOB SPECIFICATION UPDATE TO: FROM: All agencies citywide Holders of Job Specification Books Alena Martinez DATE: March 19, 2009 SUBJECT: New and/or revised Job Specifications Attached are revised and/or new job specifications. These should be placed in your job specification book. Old job specifications listed in the column Job Specifications to be Removed should be removed from your book and destroyed. Agencies that hold only selected job specifications may discard those that are not classes within their agency. New and Revised Job Specifications Job Specifications to be Removed Accounting Assistant I Est. 01/18/2009 Accounting Assistant II Est. 01/18/2009 Assessment Information Technician Est. 01/18/2009 Child Support Assistant Est. 01/18/2009 Licensing Technician Est. 01/18/2009 Medical Only Claims Adjuster Est. 01/18/2009 Motor Vehicle Supervisor Est. 01/18/2009 Motor Vehicle Technician I Est. 01/18/2009 Motor Vehicle Technician II Est. 01/18/2009

2 Career Service Authority Denver s Human Resource Agency 201 W. Colfax, Department 412 Denver, CO p: f: New and Revised Job Specifications Job Specifications to be Removed Tax Technician I Est. 01/18/2009 Tax Technician II Est. 01/18/2009 Wastewater Data Technician Est. 01/18/2009

3 Career Service Authority Accounting Assistant I Page 1 of 4 GENERAL STATEMENT OF CLASS DUTIES Performs full performance financial record keeping operations by recording accounting transactions including posting, monitoring, and verifying data into various financial systems and agency spreadsheets and ensures accurate balances and available budgeted funds. DISTINGUISHING CHARACTERISTICS This class performs full performance financial record keeping operations. This class is distinguished from the Accounting Technician that performs full performance paraprofessional accounting work maintaining a full set of financial records including summarizing accounting data and preparing financial reports. The Accounting Assistant I is distinguished from the Accounting Assistant II that performs full performance city-wide technical financial operations work by auditing payment requests, ensuring that contract provisions are followed, and assisting agency personnel resolve problems. Additionally, the Accounting Assistant II class has city-wide auditing responsibilities; whereas, the Accounting Assistant I class has department/agency responsibility. The Accounting Assistant I class is also distinguished from the Administrative Support Assistant IV class that performs specialized and/or technical office support work that requires detailed knowledge of the specialized/technical area. Guidelines, Difficulty and Decision Making Level: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent. Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion. Employee is responsible for determining time, place, and sequence of actions to be taken. Unusual problems or proposed deviations from guidelines, practices, or precedents may be discussed with the supervisor before being initiated. Level of Supervision Received and Quality Review: Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.

4 Accounting Assistant I Page 2 of 4 Interpersonal Communications and Purpose: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function. Level of Supervision Exercised: By position, may perform lead work. ESSENTIAL DUTIES Prepares and maintains routine accounting/financial records by posting, adjusting, and balancing transactions to agency spreadsheets and computerized records. Enters data from source documents, verifies correctness of accounting transactions, and checks calculations for accuracy. Prepares vouchers and invoices for accounts payable and accounts receivables. Responds to inquiries and provides financial information to other units and vendors regarding the status of accounts, payments, issuance of checks, and availability of balances by extracting information from computerized systems and/or agency spreadsheets, and resolves problems. Identifies and resolves discrepancies between departmental records and the city s accounting systems. Prepares encumbrances and tracks encumbered balances of specific contracts/accounts to ensure that funds are available for payment. Organizes and files source documents including vendor invoices, journal vouchers, and internal billing transfer forms according to accepted practices. Prepares a variety of internal financial, budget, and miscellaneous reports. Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above. MINIMUM QUALIFICATIONS Competencies, Knowledges & Skills: Integrity/Honesty Displays high standards of ethical conduct, understands the impact of violating these standards on an organization, self, and others, chooses an ethical course of action, and is trustworthy. Conscientiousness Displays a high level of effort and commitment towards performing work and demonstrates responsible behavior.

5 Accounting Assistant I Page 3 of 4 Interpersonal Skills Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and different situations. Reading Learns from written material by determining the main idea or essential message and recognizes correct English grammar, punctuation, and spelling. Arithmetic/Mathematical Reasoning Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, percentages, and formulas. Listening Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations. Writing Uses correct English grammar, punctuation, and spelling to communicate thoughts, ideas, information, and messages in writing. Flexibility Adapts quickly to changes. Speaking Uses correct English grammar to organize and communicate ideas in words that are appropriate to listeners and situations and uses appropriate body language. Memory Recalls information that has been presented previously. Reasoning Discovers or selects rules, principles, or relationships between facts and other information. Customer Service Works and communicates with clients and customers to satisfy their expectations and is committed to quality services. Self Management Sets well-defined and realistic personal goals, monitors progress and is motivated to achieve, manages own time, and deals with stress effectively. Manages and Organizes Information Identifies a need to gather, organize, and maintain information, determines its importance and accuracy, and communicates it by a variety of methods. Technical Competence Knowledge of the specialized/technical area. Refers to specialized knowledge that is acquired through formal education or extensive on-the-job experience. Decision Making Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions, or solve a problem. Technology Application Uses machines, tools, instruments, and/or equipment effectively and uses computer applications to analyze and communicate information in the appropriate format. Information Management Identifies a need for and knows where or how to gather information and organizes and maintains information or information management systems. Knowledge of accounting principles and practices sufficient to be able to perform a variety of duties related to the work assignment. Skill in utilizing computer software to accomplish a variety of tasks.

6 Accounting Assistant I Page 4 of 4 Knowledge of policies, procedures, rules, and laws relative to the accounting field. Physical Demands: Sitting: remaining in the normal seated position. Handling: seizing, holding, grasping, or otherwise working with hand(s). Fingering: picking, pinching, or otherwise working with fingers. Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving the nature of sounds by the ear. Repetitive motions: making frequent movements with a part of the body. Eye/hand/foot coordination: performing work through using two or more. Working Environment: Subject to many interruptions. Education Requirement: Graduation from high school or the possession of a GED Certificate. Experience Requirement: Three years of clerical experience which includes one year of experience performing record keeping. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement except for the one year of record keeping experience. CLASS DETAIL FLSA CODE: Non-Exempt ESTABLISHED DATE: 01/18/2009 ESTABLISHED BY: Patricia Anderson REVISED DATE: REVISED BY: CLASS HISTORY This is a new class. In a 2000 study of all clerical classes, this class previously known as Accounting Clerk was consolidated into the Administrative Support Assistant IV class. The class is now recreated with a different title to assist in recruitment and retention issues.

7 Career Service Authority Accounting Assistant II Page 1 of 4 GENERAL STATEMENT OF CLASS DUTIES Performs full performance city-wide technical financial operations work by auditing payment requests, ensuring that contract provisions are followed, and assisting agency personnel resolve problems. DISTINGUISHING CHARACTERISTICS This class performs full performance city-wide technical financial operations work. This class is distinguished from an Accounting Assistant I that performs full performance financial record keeping operations by recording accounting transactions including posting, monitoring, and verifying data into various financial systems and agency spreadsheets and ensures accurate balances and available budgeted funds. Additionally, the Accounting Assistant II class has city-wide auditing responsibilities; whereas, the Accounting Assistant I class has department/agency responsibility. The Accounting Assistant II is also distinguished from the Accounting Technician that performs full performance paraprofessional accounting work maintaining a full set of financial records including summarizing accounting data and preparing financial reports. Guidelines, Difficulty and Decision Making Level: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent. Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion. Employee is responsible for determining time, place, and sequence of actions to be taken. Unusual problems or proposed deviations from guidelines, practices, or precedents may be discussed with the supervisor before being initiated. Level of Supervision Received and Quality Review: Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed. Interpersonal Communications and Purpose: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.

8 Accounting Assistant II Page 2 of 4 Level of Supervision Exercised: By position, may perform lead work. ESSENTIAL DUTIES Examines and audits all high-risk agency/department payments for proper coding, completeness, errors, and/or discrepancies in accordance with Denver municipal codes, the charter, and fiscal rules. Verifies data on expenditures by matching documents such as invoices, contracts, and purchase orders provided by requisitioning departments, vendors, and contractors. Contacts department personnel regarding improperly processed documents to resolve problems, recommend possible solutions, and give final approval before payments are disbursed. Ensures contract provisions concur with payment requests for contract payments. Samples and reviews low-risk agency/department payments using specified criteria and reports findings to the accounting staff for further analysis. Provides technical assistance and training to agency personnel in the preparation of vouchers and invoices for accounts payable and other related issues. Initiates automated clearing house payments and reviews purchase card activities for payments. Prepares a variety of internal financial and other miscellaneous reports. Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above. MINIMUM QUALIFICATIONS Competencies, Knowledge, & Skills: Integrity/Honesty Displays high standards of ethical conduct, understands the impact of violating these standards on an organization, self, and others, chooses an ethical course of action, and is trustworthy. Conscientiousness Displays a high level of effort and commitment towards performing work and demonstrates responsible behavior. Interpersonal Skills Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and different situations. Reading Learns from written material by determining the main idea or essential message and recognizes correct English grammar, punctuation, and spelling.

9 Accounting Assistant II Page 3 of 4 Arithmetic/Mathematical Reasoning Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, percentages, and formulas. Listening Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations. Writing Uses correct English grammar, punctuation, and spelling to communicate thoughts, ideas, information, and messages in writing. Flexibility Adapts quickly to changes. Speaking Uses correct English grammar to organize and communicate ideas in words that are appropriate to listeners and situations and uses appropriate body language. Memory Recalls information that has been presented previously. Reasoning Discovers or selects rules, principles, or relationships between facts and other information. Customer Service Works and communicates with clients and customers to satisfy their expectations and is committed to quality services. Self Management Sets well-defined and realistic personal goals, monitors progress and is motivated to achieve, manages own time, and deals with stress effectively. Manages and Organizes Information Identifies a need to gather, organize, and maintain information, determines its importance and accuracy, and communicates it by a variety of methods. Technical Competence Knowledge of the specialized/technical area. Refers to specialized knowledge that is acquired through formal education or extensive on-the-job experience. Organizational Awareness Knows how organizational and technological systems work and operates effectively within them. This includes policies, procedures, rules, and regulations of the work unit or organization. Decision Making Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions, or solve a problem. Technology Application Uses machines, tools, instruments, and/or equipment effectively and uses computer applications to analyze and communicate information in the appropriate format. Information Management Identifies a need for and knows where or how to gather information and organizes and maintains information or information management systems. Knowledge of accounting principles and practices sufficient to be able to perform a variety of duties related to the work assignment. Skill in utilizing computer software to accomplish a variety of tasks. Knowledge of policies, procedures, rules, and laws relative to the accounting field.

10 Accounting Assistant II Page 4 of 4 Physical Demands: Sitting: remaining in the normal seated position. Handling: seizing, holding, grasping, or otherwise working with hand(s). Fingering: picking, pinching, or otherwise working with fingers. Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving the nature of sounds by the ear. Repetitive motions: making frequent movements with a part of the body. Eye/hand/foot coordination: performing work through using two or more. Working Environment: Subject to many interruptions. Education Requirement: Graduation from high school or the possession of a GED Certificate. Experience Requirement: Two years of experience performing financial record keeping. Education/Experience Equivalency: Appropriate education may be substituted for one year of the minimum experience requirement. CLASS DETAIL FLSA CODE: Non-Exempt ESTABLISHED DATE: 01/18/2009 ESTABLISHED BY: Patricia Anderson REVISED DATE: REVISED BY: CLASS HISTORY This is a new class.

11 Career Service Authority Assessment Information Technician Page 1 of 4 GENERAL STATEMENT OF CLASS DUTIES Performs full performance technical work modifying and maintaining assessment records from instruments of conveyance and other sources, examines and analyzes property exemptions, updates and maintains taxpayer contact information, and provides assistance to the public. DISTINGUISHING CHARACTERISTICS This class modifies and maintains Assessment records and resolves discrepancies in property record ownership. This class is distinguished from the Real Property Appraiser Technician that provides paraprofessional level, technical assistance to professional appraisers for real estate valuation, database maintenance and other assessment purposes. The Assessment Information Technician is also distinguished from the Administrative Support Assistant IV that performs specialized and/or technical office support work that requires detailed knowledge of the specialized/technical area. Guidelines, Difficulty and Decision Making Level: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent. Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion. Employee is responsible for determining time, place, and sequence of actions to be taken. Unusual problems or proposed deviations from guidelines, practices, or precedents may be discussed with the supervisor before being initiated. Level of Supervision Received and Quality Review: Under general supervision, the employee receives assignments and is expected to carry then through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed. Interpersonal Communications and Purpose: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.

12 Assessment Information Technician Page 2 of 4 Level of Supervision Exercised: No supervisory duties. ESSENTIAL DUTIES Examines legal descriptions of transfer documents and compares them to GIS maps and master property records to determine if the parcel deeded is to be transferred in its entirely, divided into more than one parcel, or combined with one or more parcels. Researches, examines, and identifies property conveyance documents including deeds, death certificates, wills, affidavits, leases, decrees, and condominium declarations from Clerk and Recorder s Office information in order to update the chain of titles. Provides the public and other agencies with general, specialized, and explanatory information regarding chain of titles, mailing addresses, legal descriptions, transfer information, exemptions, valuations, tax rates, and protest information. Modifies and maintains automated Assessment files and records and identifies and resolves discrepancies in Assessment records. Performs other related duties as assigned. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above. MINIMUM QUALIFICATIONS Competencies, Knowledges & Skills: Integrity/Honesty Contributes to maintaining the integrity of the organization, displays high standards of ethical conduct, understands the impact of violating these standards on an organization, self, and others, and is trustworthy. Listening Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations. Reading Understands and interprets written material including technical material, rules, regulations, instructions, reports, charts, graphs, or tables and applies what is learned from written material to specific situations. Writing Uses correct English grammar, punctuation, and spelling to communicate thoughts, ideas information, and messages in writing. Conscientiousness Displays a high level of effort and commitment towards performing work and demonstrates responsible behavior. Interpersonal Skills Shows understanding, courtesy, tact, empathy, and concern, develops and maintains relationships, may deal with people who are difficult, hostile, and/or distressed, relates well to people from varied backgrounds and situations, and is sensitive to individual differences. Oral Communication Communicates or explains ideas and/or information clearly. Thoughts are well organized and recognizes potential miscommunications.

13 Assessment Information Technician Page 3 of 4 Problem Solving Identifies problems, determines accuracy and relevance information, and uses sound judgment to generate and evaluate alternatives and to make recommendations. Decision Making Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions, or solve a problem. Reasoning Discovers or selects rules, regulations, and relationships between facts and other information. Technical Competence Knowledge of how to perform one s job. Refers to specialized knowledge that is acquired through formal training or extensive on-the-job training. Teamwork Encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit, and works with others to achieve goals. Customer Service Works and communicates with clients and customers to satisfy their expectations and committed to quality services. Flexibility Adapts quickly to changes. Conflict Management Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact. Negotiation Works with others towards an agreement that may involve exchanging specific resources or resolving differences. Attention of Detail Is thorough when performing work and conscientious about attending to detail. Memory Recalls information that has been presented previously. Technology Application Uses machines, tools, instruments, and/or equipment effectively and uses computer applications to analyze and communicate information in the appropriate format. Diversity Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce. Information Management Identifies a need for and knows where or how to gather information and organizes and maintains information or information management systems. Physical Demands: Sitting: remaining in the normal seated position. Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving the nature of sounds by the ear. Walking: moving about on foot. Repetitive motions: making frequent movements with a part of the body. Near acuity: ability to see clearly at 20 inches or less. Accommodation: ability to adjust vision to bring objects into focus. Education Requirement: Graduation from high school or the possession of a GED Certificate.

14 Assessment Information Technician Page 4 of 4 Experience Requirement: Three years of clerical experience including one year of experience working with property information in assessment, appraisal, real estate, engineering, title companies, or insurance companies. Education/Experience Equivalency: Additionally appropriate education may be substituted for one year of the minimum experience requirement. CLASS DETAIL FLSA CODE: Non-Exempt ESTABLISHED DATE: 01/18/2009 REVISED DATE: ESTABLISHED BY: CLASS HISTORY Patricia Anderson This is a new class.

15 Career Service Authority Child Support Assistant Page 1 of 5 GENERAL STATEMENT OF CLASS DUTIES Performs full performance work assisting Child Support Enforcement Technicians by conducting intake interviews, preparing legal documents, verifying employment information on non-custodial parent(s), generating and issuing income assignments and medical support notices, and performing a variety of other child support related duties. DISTINGUISHING CHARACTERISTICS This class performs full performance work assisting Child Support Enforcement Technicians. This class is distinguished from the Child Support Enforcement Technician that performs paraprofessional legal work authorized by Title IV-D of the Social Security Act providing services relating to establishment of paternity and the establishment, modification, or enforcement of child support obligations. The Child Support Assistant is also distinguished from the Administrative Support Assistant IV class that performs specialized and/or technical office support work that requires detailed knowledge of the specialized/technical area. Guidelines, Difficulty and Decision Making Level: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent. Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion. Employee is responsible for determining time, place, and sequence of actions to be taken. Unusual problems or proposed deviations from guidelines, practices, or precedents may be discussed with the supervisor before being initiated. Level of Supervision Received and Quality Review: Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed. Interpersonal Communications and Purpose: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.

16 Child Support Assistant Page 2 of 5 Level of Supervision Exercised: By position, performs lead work. ESSENTIAL DUTIES Performs intake duties by interviewing clients to obtain information such as determining if paternity has been established, the location of an absent parent and the disposition of support orders, ascertaining if domestic violence has occurred, and is it prudent/safe to pursue child support. Enters client and absent parent information and any changes that have occurred, researches various databases to determine if child support court orders exist in another state, and searches for absent parent(s) in other states if unknown. Assists Child Support Enforcement Technicians by preparing legal documents for paternity and support actions such as notices, motions, stipulations, subpoenas, summons, and petitions, Assists in the preparation of case files for court hearings, reviews written requests for modification of child support orders, determines what process should be taken on requests, and prepares paperwork. Begins the Foster Care Parent Fee process by compiling information on the non-custodial parent(s) and children from various state and court databases, reviews information, and determines if a foster care parent fee case should be initiated on the non-custodial parent(s) or not. Responds to questions from Child Support Enforcement Technicians regarding foster care fee debt calculation requests by compiles the fiscal history of a case and calculating the cost of care. Issues and follows up on wage garnishments by contacting the non-custodial parent s employer to verify employment and eligibility for medical insurance for children, processes and monitors orders in the child support system, and forwards any issues/problems to Child Support Enforcement Technicians. Responds to a variety of questions, explains policies procedures, and processes, and provides child support related information to various stakeholders. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above. MINIMUM QUALIFICATIONS Competencies, Knowledge, & Skills: Integrity/Honesty Contributes to maintaining the integrity of the organization, displays high standards of ethical conduct, understands the impact of violating these standards on an organization, self, and others, and is trustworthy. Arithmetic/Mathematical Reasoning Performs computations such as addition, subtraction, multiplication, and division correctly, solving practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.

17 Child Support Assistant Page 3 of 5 Listening Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations. Reading Understands and interprets written material including technical material, rules, regulations, instructions, reports, charts, graphs, or tables and applies what is learned from written material to specific situations. Writing Uses correct English grammar, punctuation, and spelling to communicate thoughts, ideas information, and messages in writing. Conscientiousness Displays a high level of effort and commitment towards performing work and demonstrates responsible behavior. Interpersonal Skills Shows understanding, courtesy, tact, empathy, and concern, develops and maintains relationships, may deal with people who are difficult, hostile, and/or distressed, relates well to people from varied backgrounds and situations, and is sensitive to individual differences. Oral Communication Communicates or explains ideas and/or information clearly. Thoughts are well organized and recognizes potential miscommunications. Problem Solving Identifies problems, determines accuracy and relevance information, and uses sound judgment to generate and evaluate alternatives and to make recommendations. Decision Making Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions, or solve a problem. Reasoning Discovers or selects rules, regulations, and relationships between facts and other information. Technical Competence Knowledge of how to perform one s job. Refers to specialized knowledge that is acquired through formal training or extensive on-the-job training. Teamwork Encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit, and works with others to achieve goals. Diversity Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce. Customer Service Works and communicates with clients and customers to satisfy their expectations and committed to quality services. Flexibility Adapts quickly to changes. Conflict Management Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact. Negotiation Works with others towards an agreement that may involve exchanging specific resources or resolving differences. Attention of Detail Is thorough when performing work and conscientious about attending to detail. Memory Recalls information that has been presented previously.

18 Child Support Assistant Page 4 of 5 Technology Application Uses machines, tools, instruments, and/or equipment effectively and uses computer applications to analyze and communicate information in the appropriate format. Diversity Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce. Information Management Identifies a need for and knows where or how to gather information and organizes and maintains information or information management systems. Knowledge of interviewing techniques sufficient to be able to elicit information. Knowledge of policies procedures, rules, and laws of Child Support sufficient to be able to locate relevant information and reference materials and provide technical support and assistance. Knowledge of legal terminology and legal documentation format sufficient to be able to read, interpret, and prepare legal documents. Physical Demands: Sitting: remaining in the normal seated position. Handling: seizing, holding, grasping, or otherwise working with hand(s). Fingering: picking, pinching, or otherwise working with fingers. Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving the nature of sounds by the ear. Repetitive motions: making frequent movements with a part of the body. Eye/hand/foot coordination: performing work through using two or more. Working Environment: Subject to many interruptions. Education Requirement: Graduation from high school or the possession of a GED Certificate and six hours of college coursework in English, communication, business, or related courses. Experience Requirement: Two years of experience performing specialized/technical office support work. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement. Three months of additional experience may be substituted for the six hours of college coursework.

19 Child Support Assistant Page 5 of 5 CLASS DETAIL FLSA CODE: Non-Exempt ESTABLISHED DATE: 01/18/2009 ESTABLISHED BY: Patricia Anderson REVISED DATE: REVISED BY: CLASS HISTORY This is a new class.

20 Career Service Authority Licensing Technician Page 1 of 5 GENERAL STATEMENT OF CLASS DUTIES Processes business and liquor license applications, reviews technical, legal, and commercial documentation for accuracy and consistency, assesses taxes and fees, and explains city licensing rules, regulations, and state statues. DISTINGUISHING CHARACTERISTICS This class processes business and liquor license applications. This class is distinguished from an Administrative Support Assistant IV that performs specialized and/or technical office support work that requires detailed knowledge of the specialized/technical area. Guidelines, Difficulty and Decision Making Level: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent. Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion. Employee is responsible for determining time, place, and sequence of actions to be taken. Unusual problems or proposed deviations from guidelines, practices, or precedents may be discussed with the supervisor before being initiated. Level of Supervision Received and Quality Review: Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed. Interpersonal Communications and Purpose: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.

21 Licensing Technician Page 2 of 5 Level of Supervision Exercised: No supervisory duties. ESSENTIAL DUTIES Accepts and initiates the processing of applications for business and liquor licenses and renewals including guiding business owners through the application process and reviews for accuracy all legal, business, and transactional documentation that accompany applications. Interprets and explains liquor and business licensing rules, regulations, state statues, time requirements, and procedures, responds to questions, researches issues for customers, and resolves problems/issues. Reads blue prints and diagrams of businesses requesting liquor licenses to ensure that existing premises or proposed premises comply with requirements sit forth by state statues for the specific type of license. Schedules public hearings that cover various issues, notifies hearings officers, ensures hearing rooms are properly set up to record testimony, and communicates with neighborhood organizations and other stakeholders regarding applications, petitions, protests, and hearings. Prepares a variety of legal notices and correspondence needed for licenses requiring public hearings. Determines the appropriate application fees and license fees for licenses and enters information into the agency s database. Utilizes the agency s electronic fingerprinting system and the electronic badge making system to properly identify applicants and troubleshoots any maintenance problems with the systems. Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above. MINIMUM QUALIFICATIONS Competencies, Knowledges & Skills: Integrity/Honesty Displays high standards of ethical conduct, understands the impact of violating these standards on an organization, self, and others, chooses an ethical course of action, and is trustworthy. Conscientiousness Displays a high level of effort and commitment towards performing work and demonstrates responsible behavior. Interpersonal Skills Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and different situations. Reading Learns from written material by determining the main idea or essential message and recognizes correct English grammar, punctuation, and spelling.

22 Licensing Technician Page 3 of 5 Listening Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations. Writing Uses correct English grammar, punctuation, and spelling to communicate thoughts, ideas, information, and messages in writing. Flexibility Adapts quickly to changes. Speaking Uses correct English grammar to organize and communicate ideas in words that are appropriate to listeners and situations and uses appropriate body language. Memory Recalls information that has been presented previously. Reasoning Discovers or selects rules, principles, or relationships between facts and other information. Problem Solving Identifies problems, determines accuracy and relevance information, and uses sound judgment to generate and evaluate alternatives and to make recommendations. Diversity Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce. Teamwork Encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit, and works with others to achieve goals. Manages and Organizes Information Identifies a need to gather, organize, and maintain information, determines its importance and accuracy, and communicates it by a variety of methods. Conflict Management Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact. Customer Service Works and communicates with clients and customers to satisfy their expectations and is committed to quality services. Self Management Sets well-defined and realistic personal goals, monitors progress and is motivated to achieve, manages own time, and deals with stress effectively. Technical Competence Knowledge of the specialized/technical area. Refers to specialized knowledge that is acquired through formal education or extensive on-the-job experience. Decision Making Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions, or solve a problem. Technology Application Uses machines, tools, instruments, and/or equipment effectively and uses computer applications to analyze and communicate information in the appropriate format. Information Management Identifies a need for and knows where or how to gather information and organizes and maintains information or information management systems. Knowledge of accounting principles and practices sufficient to be able to perform a variety of duties related to the work assignment.

23 Licensing Technician Page 4 of 5 Skill in utilizing computer software to accomplish a variety of tasks. Physical Demands: Sitting: remaining in the normal seated position. Carrying: transporting an object, usually by hand, arm, or shoulder. Reaching: extending the hand(s) and arm(s) in any direction. Handling: seizing, holding, grasping, or otherwise working with hands. Fingering: picking, pinching, or otherwise working with fingers. Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving the nature of sounds by the ear. Repetitive motions: making frequent movements with a part of the body. Eye/hand/foot coordination: performing work through using two or more. Near Acuity: ability to see clearly at 20 inches or less. Accommodation: ability to adjust vision to bring objects into focus. Working Environment: Subject to many interruptions. Pressure due to multiple calls and inquiries. Education Requirement: Graduation from high school or possession of a GED Certification. Experience Requirement: Three years of clerical experience including one year of experience at the type and level of Administrative Support Assistant IV (specialized and/or technical office support work). Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement except for the one year of the experience at the type and level of Administrative Support Assistant IV (specialized and/or technical office support work). CLASS DETAIL FLSA CODE: Non-Exempt ESTABLISHED DATE: 01/18/2009 ESTABLISHED BY: Patricia Anderson REVISED DATE:

24 Licensing Technician Page 5 of 5 REVISED BY: CLASS HISTORY This is a new class.

25 Career Service Authority Medical Only Claims Adjuster Page 1 of 4 GENERAL STATEMENT OF CLASS DUTIES Performs technical workers compensation work on medical only claims, performs case management of assigned on-going claims to achieve established goals, and determines and establishes reserves for medical expenses. DISTINGUISHING CHARACTERISTICS This class performs paraprofessional workers compensation work on medical only claims. This class is distinguished from the Claims Adjuster I class that performs entry level work assisting higher level personnel and training to examine, develop, and adjudicate liability claims against the City and claims for compensation and medical services under Colorado workers compensation law. Additionally, the Claims Adjuster I primarily investigates and handles short duration, lower severity lost time claims. The Medical Only Claims Adjuster conducts no or very minimal investigation of the claim and focuses on administering medical benefits pursuant to Workers Compensation law and rules. The Medical Only Claims Adjuster is distinguished from the Claims Adjuster II class that performs full performance level work involving the examination, development, and adjudication of liability claims against the City and adjudication of claims for compensation and medical services under Colorado workers compensation law. Additionally, the Medical Only Claims Adjuster class is distinguished from the Administrative Support Assistant IV class that performs specialized and/or technical office support work that requires detailed knowledge of the specialized/technical area. Guidelines, Difficulty and Decision Making Level: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent. Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion. Employee is responsible for determining time, place, and sequence of actions to be taken. Unusual problems or proposed deviations from guidelines, practices, or precedents may be discussed with the supervisor before being initiated. Level of Supervision Received and Quality Review: Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.

26 Medical Only Claims Adjuster Page 2 of 4 Interpersonal Communications and Purpose: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function. Level of Supervision Exercised: No supervisory duties. ESSENTIAL DUTIES Coordinates the review, evaluation, and processing of workers compensation medical only claims filed against the city by monitoring, gathering relevant data, and calculating the cost of treatment required to bring a claim to closure. Performs day-to-day case management of medical only claims, initiates contact with injured employees, confers with claimants, doctors, and other parties, obtains and reviews medical records and claim related correspondence, and determines appropriate action for each case. Calculates medical and treatment costs to bring a claim to closure, establishes initial and on-going reserves for medical costs, and authorizes or denies payments. Provides information to claimants, doctors, attorneys, and others regarding policies, requirements, and status of claims and interprets and explains rules, regulations, and procedures. Maintain case notes and files in accordance with established procedures, prepares case reports, provides support and assistance to other worker compensation staff, and performs other related risk management duties. Performs other related duties as assigned. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above. MINIMUM QUALIFICATIONS Competencies, Knowledges & Skills: Interpretation Skill in independently adapting, interpreting, and applying written guidelines, precedents, and standardized work practices to a variety of unprecedented or problematic situations. Integrity/Honesty Contributes to maintaining the integrity of the organization, displays high standards of ethical conduct, understands the impact of violating these standards on an organization, self, and others, and is trustworthy. Arithmetic/Mathematical Reasoning Performs computations such as addition, subtraction, multiplication, and division correctly, solving practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.

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