ENGLISH LANGUAGE STUDENT HANDBOOK Welcome to Fusion English!

Transcription

1 ENGLISH LANGUAGE STUDENT HANDBOOK 2014 Welcome to Fusion English! This Student Handbook will be a useful resource throughout your study. It contains important information that you need to know. We trust that you will refer to it on a number of occasions. Enjoy your studies and best wishes. MELBOURNE Ph: (03) Fax: (03) info@fusionenglish.com.au CRICOS Provider Number: 02855C RTO Copyright Version 2.0

2 CONTACT DETAILS Swanston Street Campus Postal Address: GPO Box 5457 Melbourne VIC 3000 Address: Level 1 and Level 2, Swanston Street, Melbourne 3000 Tel: Fax: info@fusionenglish.com.au Registered Provider Details CRICOS Provider Code: 02855C (Victoria) RTO : Monday to Friday 8 am 5 pm Office Hours Disclaimer: The International Student Handbook is revised annually. Every effort has been made to ensure that details and information contained in this Handbook are current at the time of printing (January 2014). Fusion English reserves the right to amend or change details in this Handbook as necessary. Consumers of this Handbook are advised to check updated details with the Institute. FUSION ENGLISH Fusion English disclaims CRICOS all liability 02855C to loss Student or damage Handbook incurred 2014 as a result of incomplete or inaccurate information. Page 2 of 64 information.

3 Contents M AP OF MELBOURNE... 8 U PON ARRIVAL TO AUST RALIA... 9 E ME RGENCY CONT ACTS A ND USEFUL INFO RMATION Institute Contacts Services Contacts GENERAL ENGLISH (CRICOS CODE: F) ENGLISH FOR ACADEMIC PURPOSES (EAP) (CRICOS CODE: B) IELTS PREPARATION (CRICOS CODE: A) Business English [Cricos Code B] Learning Pathways Placement Assessment Teaching Methods Excursions Assessments Plagiarism Qualifications of Teachers Number of Students in Class Speak only English Policy Course Information Course Completion Homeword and Self Study Orientation Program Extracurricular Programs Student Induction and Orientation Student Induction Checklist International Student Support Services International Student s Rights and Responsibilities Your Rights Your Responsibilities Visa Information Arranging Visas Department of Immigration and Border Protection (DIBP) Department of Foreign Affairs and Trade (DFAT) Migration Agents Education Agents Visa Conditions Attendance Policy Absences related to illnesses Course Progress Policy Fusion English CRICOS 02855C Student Handbook 2014 Page 3 of 64

4 3.5 Reporting Requirements Student Behavior: Code of Conduct Expectations Aims Requirements Values Consequences of unacceptable behaviour Suspension Examples of Misconduct Health and Medical Emergencies Dial 000 (Police, Ambulance, Fire Brigade) Police Fire Ambulance State Emergency Service Lifeline Emergency Translation Overseas Student Health Cover (OSHC) Health Care Card What if you get sick before receiving your card? Why do you need health cover? Medicines Dentists/ Optometrists/Physiotherapists General Health Alternative Therapies Mental Wellbeing Sexual Health Adjusting to a New Culture Strategies for adjusting to the new culture Counseling Housing and Accommodation Where to look for accommodation Tenancy Dealing with agents and landlords Receipts and rent increase Fusion English CRICOS 02855C Student Handbook 2014 Page 4 of 64

5 Bond and condition report Types of Accommodation Bringing Your Family Schooling Working in Australia Permission to Work Working while studying Tax File Number (TFN) Looking for work? Newspapers Community Notice boards Networking Employment agencies Volunteering Door knocking or cold canvassing Communication Postal services Telephones Phone cards Telephone Directories Directory Assistance Computers and Internet Mobile Phones Translating and Interpreting Financial Information Opening an account Money exchange Currency Currency notes Telegraphic transfers Bank draft/cheque Financial advice Insurance Fusion English CRICOS 02855C Student Handbook 2014 Page 5 of 64

6 Lending Money Budgeting Tips for saving money Transport Street Directories Public Transport Taxi Cycling Driving in Melbourne Melbourne Buying a Car Registration and Insurance Useful contacts Leisure Activities FUSION ENGLISH Club Useful websites Melbourne Visitor Centre Cinemas Religion Shopping Supermarkets Markets Factory Outlets Department Stores Boutique shopping Legal Matters Your Safety Obeying the Law Police Your legal rights Bribery Violence and discrimination Smoking, drinking and drugs Noise and Pollution The environment Fusion English CRICOS 02855C Student Handbook 2014 Page 6 of 64

7 Water Restrictions Pets and animals Refund Policy Complaints and Appeals Policy How does the Complaints and Appeals process work? Attendance Policy Course Progress Policy Deferment, Suspension and Cancellation Policy Deferment Suspension Exclusion Complaints and Appeals Student Advice Transfer Policy Compassionate and Compelling Circumstances Supporting documentation Critical Incident Policy Occupational Health and Safety Policy (OH&S) Injuries Hazard report Critical incidents Fire, emergencies and evacuation procedures Bomb threat/substance threat Fusion English CRICOS 02855C Student Handbook 2014 Page 7 of 64

8 MAP OF MELBOURNE Fusion English CRICOS 02855C Student Handbook 2014 Page 8 of 64

9 UPON ARRIVAL TO AUSTRALIA ON ARRIVAL IN AALIA Call home Settle into accommodation Contact FUSION ENGLISH Purchase household items and food Enrol children in school (if applicable) Attend international student orientation Receive Student ID card Receive health insurance card Open a bank account Attend course specific orientation sessions Receive textbooks /timetable Receive your log-in ID Start classes Apply for tax file number if seeking work Get involved in student life and associations (i.e.: music, sporting and cultural clubs) Fusion English CRICOS 02855C Student Handbook 2014 Page 9 of 64

10 EMERGENCY CONTACTS AND USEFUL INFORMATION Institute Contacts FUSION ENGLISH Address: Melbourne Level 1and Level 2, Swanston Street, Tel: Fax: info@fusionenglish.com.au Web: CRICOS No: 02855C Teachers Contact details will be provided on arrival at the Institute. Please see your Teachers if you have any questions regarding: Content of Course Teaching procedures Assessments Academic Manager Contact details will be provided on arrival at the Institute. Please see the Academic Manager if you have any questions regarding: The program as a whole Academic regulations Difficulties with study Decisions to defer from study Help with reading, writing, notetaking and preparation for tests and assignments International Student Advisors Contact details will be provided on arrival at the Institute Telephone: For matters relating to: Visa Financial Enrolment Accommodation Insurance (Medical) Health Care Academic Progression Attendance warning letters General information regarding the Institute s policies and procedures International Student 24 Hour Emergency Contact Student Administration Office Contact Name: Kirpal Singh Telephone: Telephone: For matters relating to Timetable Change of Address Course Enrolment Fee Payments Student ID s Fusion English CRICOS 02855C Student Handbook 2014 Page 10 of 64

11 Forms Services Contacts Disability Adviser Counselling Contact details will be provided on arrival at the Institute Telephone: For matters relating to: Study adjustments Referral to appropriate agencies Contact details will be provided on arrival at the Institute Telephone: For matters relating to: Relationships Homesickness Personal Consumer Protection Consumer protection provides advice and support regarding consumer issues such as tenancy. Tel: or visit Crime Stoppers Crisis Counselling Department of Immigration and Border Protection (DIBP) Department Foreign Affairs and Trade (DFAT) Emergency Police, Fire, Ambulance Essential Services Electricity, Gas and Water Health and Medical Services Freecall if you witness a crime Lifeline: Tel: for confidential counselling by trained professionals, 24 hours a day. Tel: This is a Lifeline counselling service as well which operates Monday-Friday 9:00am-5:00pm Tel: Street address: Ground Floor, Casselden Place 2 Lonsdale Street Melbourne VIC 3000 ALSO : Level 5 /76 Thomas Street, Dandenong 3175 Counter hours: Monday - Friday Postal address: GPO Box 241, Melbourne VIC 3001 General facsimile: Tel: 000 This is a 24 hour free service. Just state the service you require and remember to give your address. Electricity and Gas Suppliers: AGL Citipower: Origin Energy: TruEnergy: Water: Tel: Tel: Tel: Tel: Yarra Valley Water Tel: FUSION ENGLISH preferred health care provider is OSHC Allianz. Tel: 13OSHC ( ). For 24 hour emergency helpline contact: Medical Practitioners (Doctors): Look in the Yellow Pages Directory under Medical Practitioners for a doctor near you, or you can make an appointment to see these doctors closest to the Institute: Fusion English CRICOS 02855C Student Handbook 2014 Page 11 of 64

12 1. Swanston Street Medical Centre, 393 Swanston Street, Melbourne Ph: Dr Sweeney, 412 Collins Street Ph: Hospitals Housing Royal Melbourne Hospital Grattan Street Parkville Tel: St Vincent s Hospital Victoria Parade, Fitzroy Tel: Royal Women s Hospital Grattan Street, Carlton Tel: Alfred Hospital Commercial Road, Prahran Tel: Austin and Repatriation Medical Centre Studley Road, Heidelberg Tel: Box Hill Hospital Nelson Road, Box Hill Tel: Dandenong Hospital David Street, Dandenong Tel: Epworth Private Hospital Erin Street, Richmond: Tel: Maroondah Hospital Mt. Dandenong Road Ringwood East: Tel: Monash Medical Centre Clayton Road, Clayton Tel: The following websites are a good source of information to begin with when searching for accommodation: Immigration or Visa matters Department of Immigration and Border Protection (DIBP): Tel: Lonsdale Street, Ground Floor, Casselden Place, Melbourne City Interpreting and Translation DIBP Telephone Interpreting Service (TIS): Tel: or visit Job Watch Tel: or Jobwatch provides legal information and advice for employees and workers in Victoria. It also produces publications on work rights and minimum pay rates. You can visit Fusion English CRICOS 02855C Student Handbook 2014 Page 12 of 64

13 Justices of the Peace Local JP registry is available by phoning or just visit your local police station EMERGENCY CONTACTS AND USEFUL INFORMATION Taxation Tax File Numbers, tax information and superannuation: or Tel: Transport Train, Tram and Bus information Metro: Tel: or visit Melways Street Directory Online: Transport information line: Taxis: Yellow Cabs Tel: (wheelchair accessible) Silver Top Tel: (wheelchair accessible) Embassy Taxis Tel: Arrow Tel: VicRoads: Tel: for information on drivers licence or other road related matters or visit Tourism Information Victims Referral and Assistance Workplace Authority For tourism related information visit or Department of Justice Tel: Workplace Authority provides job seekers, employees and employers with information about finding a job, starting work and workplace issues. Tel: or visit Fusion English CRICOS 02855C Student Handbook 2014 Page 13 of 64

14 SECTION 1 COURSE INFORMATION 1.1 General English 1.2 English for Academic Purposes (EAP) 1.3 IELTS Preparation 1.4. Business English 1.5 Learning Pathways 1.6. Placement Assessment 1.7. Teaching Methods 1.8. Excursions 1.9 Assessments 1.10 Plagiarism 1.11 Qualifications of Teachers 1.12 Number of Students in the class 1.13 Speak only English Policy 1.14 Course Information 1.15 Course Completion 1.16 Homework and Self study 1.17 Orientation Program 1.18 Extracurricular Program KAPS Institute of Management Pty Ltd T/A Fusion English CRICOS Student Handbook Page 14 of 64

15 1.1 GENERAL ENGLISH (CRICOS CODE: F) Fusion English currently offers General English at five (5) Levels: Elementary Pre Intermediate Intermediate Upper-Intermediate Advanced Anyone can study the General English program even if the student s English language proficiency is very basic. Students will need to take a placement test to ensure that they are allocated to the most appropriate level. The placement test covers reading, writing, listening and speaking skills. They will also have an interview with the Academic Manager who will ask students about their interests and learning goals. The General English Language programs are also suitable for students who wish to professionally advance to a vocational education course or tertiary studies. General English has a pathway to EAP and IELTS programs at KAPS. The length of study is the student s choice and it depends on their objectives and goals. The length of study is between 5 to 50 weeks. All levels focus on developing the student s reading, writing, speaking, and listening skills. The upper levels incorporate more complex academic tasks. Below is a sample of a four day timetable for Upper Intermediate level (20 hours per week) Theme: Demographics Time Monday Tuesday Wednesday Thursday Period am am Homework check Listening skills Note taking exercise Organizing notes Writing skills Describing population trends from graphical input Homework check Oral Communication skills Discussion focused on Migration. Cause and effect Homework check Research skills Locating and summarizing pertinent information Homework check Oral communication skills Presenting research findings Break 10.30am-10.45am Period am-12.15pm Reading skills Reading for gist and specific information Vocabulary skills Idiomatic expressions Grammar skills Developing the language of probability Writing skills Essay writing skills Planning and organization of information Lunch 12.15pm-12.45pm Fusion English CRICOS 02855C Student Handbook 2014 Page 15 of 64

16 Period pm-14.15pm Research skills Research facts and figures about population in Australia Writing Essay writing skills Providing supporting evidence Citation of sources Critical thinking skills Speaking skills Predicting future trends Oral Communication skills Current affairs discussion Review week s progress Below is a sample of five day timetable for Pre-Intermediate Level (Afternoon shift 20 hours per week) Theme: Travel Time Monday Tuesday Wednesday Thursday Friday Period pm-7.00pm Homework check Oral communication skills Describe travel scenes. Talk about holiday preferences Grammar skills Simple past irregular verbs Homework check Vocabulary skills Compound nouns e.g money belt, beach towel Listening skills Travel situations Homework check Oral communication skills Role Play: Asking for travel information Reading Brochures of what is in Melbourne Homework check Grammar skills You should You must Writing skills Safety tips e.g. When travelling Always Don t forget to Homework check Grammar skills Revision: Simple past regular and irregular verbs Writing skills Write about your worst and best holiday experience Sequence words Break 7.00pm-7.15pm Period pm-9.15pm Vocabulary skills Descriptive phrases Writing skills Postcard writing Vocabulary skills Compound nouns e.g money belt, beach towel Listening skills Travel situations Vocabulary skills Phrasal verbs for travel and transport Writing skills List of things to take on a holiday Oral communication skills Listening and speaking about weather report in different countries Reading skills Packing your bag Clockwise Unit 7 Oral communication skills Making future plans Meeting times and places Review week s work 1.2 ENGLISH FOR ACADEMIC PURPOSES (EAP) (CRICOS CODE: B) The English for Academic Purposes (EAP) course is designed to assist students to prepare for future study in Australia. Fusion English offers the EAP course at three (3) levels: Intermediate Upper-Intermediate Advanced Fusion English CRICOS 02855C Student Handbook 2014 Page 16 of 64

17 The program instructs students to communicate in a variety of academic situations, both personally and professionally, catered for those wanting to continue their studies in Australia. As an intensive course, the program comprises of fulltime study of 20 contact hours per week (face-to-face). There are three proficiency levels, each in 10 week blocks: Intermediate, Upper Intermediate and Advanced. The program is designed to expand student proficiency in academic English and to assist them in understanding, questioning, and assessing a variety of discourses which are relevant to study in Australia. Topics include the socio-cultural context of learning English, including historical, cultural, intergroup and educational issues. EAP Course Objectives The course prepares candidates for study in an Australian tertiary situation and is intended to enhance and fully develop the academic skills needed to function effectively. In particular, the course assists students in developing essential learning skills that will help them actively participate in an academic context. These skills include critical thinking, independent learning, the evaluation and synthesis of professional literature and research, and, more importantly, the articulation of their comprehension and understanding in both written and oral discourse. On completion of EAP Advanced, students will be able to: Participate effectively in formal and informal discussions Analyse and research academic literature Give oral presentations Critically analyse issues of academic and social relevance Debate issues Write academically sound essays and reports Prepare for tertiary life and study in Australia Pathways Fusion English has articulations with the following education providers for VET, TAFE and Bachelor courses upon successful completion of our Upper Intermediate or EAP courses (entry level requirements may vary among providers): Kaplan Business School, North Melbourne Institute of TAFE, Endeavour, Holmesglen Institute of TAFE, Australian College of Sport and Fitness, KANGAN Institute and Box Hill Institute. Teaching methods Fusion English EAP courses encourage students to develop independent learning strategies to keep students learning in the future. In particular, there is an emphasis on critical thinking and Western academic competency/scholarship. The college implements current communicative language teaching approaches directed towards communicative competence. Our communicative syllabus incorporates task-based learning, learner generated and student-focused models. EAP Assessment at Fusion English Fusion English employs formal testing criteria to assess students' progression in the English for Academic Purposes Advanced Course. Fusion English CRICOS 02855C Student Handbook 2014 Page 17 of 64

18 Formal testing includes formative and summative assessment, oral presentations, essays, assignments and various academic activities. For the EAP program, assessments are planned towards the final weeks of both module A and B. Each module is 5 weeks and the whole course requires 10 weeks to complete successfully. Assessment occurs: - During weeks 4 and 5 of Module A. - During weeks 4 and 5 of Module B. Module A (Formative Assessment) and Module B (Summative Assessment) assess the macro skills of academic reading, writing, listening and speaking. To complete the EAP Advanced course, candidates must attend a minimum of 80% of all classes. Total grades for both formative and summative assessment that is for Reading, Writing, Speaking and Listening must be 70% and above for the candidate to gain direct entry into partner institutions. 1.3 IELTS PREPARATION (CRICOS CODE: A) The course is specially designed to meet the needs of students intending to take an IELTS test. There are three (3) entry levels: Intermediate Upper-Intermediate Advanced The Fusion English s IELTS Program is devised to provide candidates the expertise needed to sit the IELTS test by giving them test skills and strategies for taking the test. As part of the program, we provide students answer analysis, expert feedback, and high quality training material and practice tests. As an intensive course, the program comprises of fulltime study of 20 contact hours per week (face-to-face). Unlike other preparation courses which do not provide specific grammar and vocabulary practice our program covers the grammar, vocabulary and other language skills candidates need to successfully take the test. IELTS Course Objectives The course provides preparation for the Academic Listening, Speaking, Reading and Writing Modules, which all candidates have to take. General Training versions for the Reading and Writing modules are also made available upon request. The materials used in the program are taken from a variety of textbooks and credible sources, designed to build students with the confidence and proficiency needed via graded exam practice and methodical skills development. The Fusion difference is that our course has an increased focus on academic skills, which endows students with the knowhow they need to competently sit the examination. IELTS Preparation Course Structure Students are thrown into the deep end, so to speak, from day one, as each day of the week provides graded exam practice for one of the four macro skill areas. In brief the course includes: Academic Style Writing Workshops: A focus on important aspects of academic English, devised to assist students in writing in the appropriate style. Academic Vocabulary Building: Systematic approaches to building student vocabulary and topicrelated language. Full-time classes held Monday to Thursday/Friday over 10 weeks (two 5-week modules). Fusion English CRICOS 02855C Student Handbook 2014 Page 18 of 64

19 Comprehensive training in all key skills: Listening, Reading, Writing and Speaking Exposure with current events to help candidates in expanding their lexical resource and to articulate well-versed and knowledgeable opinions. Introduction to the test structure and content, including marking criteria and question types. Identifies the key skills needed for particular question types. Identifies speaking structures and writing frameworks. Teaching methods Fusion English for IELTS Preparation encourages students to develop independent learning strategies to keep students learning in the future. In particular, there is an emphasis on critical thinking and Western academic competency/scholarship. The college implements current communicative language teaching approaches directed towards communicative competence. Our communicative syllabus incorporates taskbased learning, learner generated and student-focused models. 1.4 Business English (CRICOS CODE: B) The course is specially designed to meet the needs of students intending to further their English skills for work purposes. There are two (2) entry levels: Upper-Intermediate Advanced The Fusion English s Business English Program is devised to provide candidates the expertise needed to use English in a Business context. As part of the program, we provide students with authentic business texts, listening material and real-life case studies. Grammar is also an important part of the course as well as an opportunity to do presentations to a real audience. As an intensive course, the program comprises of fulltime study of 20 contact hours per week (face-to-face). Unlike other Business courses which do not provide specific grammar and vocabulary practice our program covers the grammar, vocabulary and other language skills candidates need to use Business English in an everyday situation. The materials used in the program are taken from a variety of textbooks and credible sources, designed to build students with the confidence and proficiency needed via graded exam practice and methodical skills development. Our exam material is taken from the Cambridge BEC Vantage series. Business Style Writing Workshops: A focus on important aspects of Business English, devised to assist students in writing in the appropriate style. Business Vocabulary Building: Systematic approaches to building student vocabulary and topicrelated language. Full-time classes held Monday to Thursday/Friday over 10 weeks (two 5-week modules). Comprehensive training in all key skills: Listening, Reading, Writing and Speaking Exposure with current events to help candidates in expanding their lexical resource and to articulate well-versed and knowledgeable opinions. Fusion English CRICOS 02855C Student Handbook 2014 Page 19 of 64

20 What is the difference between these courses? General English focuses on the everyday communication skills of reading, writing, listening and speaking. The activities involve discussions, debates, presentations, various genres of writing such as letters, postcards, as well as more formal writing. Basic language structures are taught as well as independent leaning. The EAP courses on the other hand are designed for students who intend to do further studies in Australia. In both EAP and IELTS preparation courses student are taught strategies of more formal writing, research, note taking, pronunciation, presentations, test taking and study skills. Business English is designed for students who wish to apply their English skills in a work setting. 1.5 Learning Pathways English Language Pathway Chart Elementary General Pre- Intermediate General Intermediate General Upper- Intermediate General Advanced General IELTS Intermediate EAP Intermediate/ Upper Intermediate IELTS Upper Intermediate BUSINESS ENGLISH Upper Intermediate IELTS Advanced EAP Advanced Vocational Education and Training courses Higher Education Fusion English CRICOS 02855C Student Handbook 2014 Page 20 of 64

21 1.6 Placement Assessment General English, EAP and IELTS preparation students will be tested at the beginning of the course to ensure appropriate class placement. The testing usually consists of reading, writing, listening vocabulary speaking, grammar as well as an oral interview. Lower level students begin at the General English level and can progress to higher levels. In general terms, students usually need a minimum of ten (10) weeks training across all forms of language skills before progression to the next level. Students who wish to pursue further studies at a vocational college or University will usually be required to sit an IELTS test (Academic) before entry. 1.7 Teaching Methods In Australia, teaching and learning methods may be different to what you are accustomed to in your country. Learning is mainly interactive and you will be encouraged to take responsibility for your own leaning. Teachers use a wide range of techniques and authentic material to encourage and to assist you to enjoy learning. In particular: - Group activities and working in pairs is encouraged in order to develop speaking and listening skills, as well as grammar and oral communication. - Group and pair work encourages active involvement of learning. You will also do individual work. Student - centred and teacher - centred methods are used. - Verbal feedback is given to you regularly which is descriptive and which enables you to improve. - Textbooks are used and notes will be given to you, however, a wide range of other resources are used to supplement your learning. This includes brochures, magazine, maps, directories, e-learning materials, audio visual materials, audio tapes and excursions. - If you are not clear about any information given to you, the teacher will encourage you to ask questions and express your opinions in class. - Teachers also encourage you to take responsibility for your learning. You will be able to self evaluate your work and you may be asked to do peer evaluation, which means providing feedback to classmates. As English proficiency is improved outside classroom as well, you will be encouraged to read newspapers, watch television, go to movies and practice speaking in English. - In class, as there are students from many different counties, there is an English Only Zone speaking policy. You must speak only in English as this will build up your confidence and allow you to gain valuable skills. - Your teacher has expertise in designing a range of teaching methods to suit different leaning styles. For example, visual material, audio material, music, art and interactive learning methods are used. - Computer language learning is an integral part of the courses. English language activities are taught and practiced on the computer. Students can prepare projects and booklets using photos and other visuals Excursions Excursion or field trips are integral to learning. Activities associated with excursions help to reinforce class learning. There is usually an entry fee on excursions. However, wherever possible, this is kept o a minimum. Excursions involve follow-up activities in speaking and writing. Places of interest include the Immigration museum, the National Art Gallery, Science- works, the Melbourne Cricket ground and the beaches. Fusion English CRICOS 02855C Student Handbook 2014 Page 21 of 64

22 1.9 Assessments Students undertake a number of different assessments. Firstly, there is the pre-entry placement test and interview on arrival. This provides a level at which you will be placed in class. Secondly, there are regular scheduled assessments in class across all four language areas: reading, writing, speech and listening. Thirdly, there is comprehensive tests every five weeks. On a daily basis your class teacher will observe your learning needs and provide appropriate support. If you are not progressing, you may be considered at risk in which case an intervention plan may be devised. You are able to access your progress at anytime from your teacher. You are able to level up to the next level following a recommendation by your teacher. Teachers will consider your abilities in all language areas across a number of review tests as well as your overall percentage and attendance Plagiarism In Australia, plagiarism is serious. It means academic misconduct. Plagiarism happens when students copy work without acknowledgement. Your teachers will assist you to learn how to reference and how to write using your own words. There are severe penalties for plagiarism. You will not pass your assessment if you plagiarize. Fusion English provides support for you to learn how to avoid plagiarism Qualifications of Teachers All English language teachers at Fusion English are fully qualified and experienced in teaching international students. All have Bachelor degrees or equivalent with additional qualifications in teaching English as a second language Number of Students in Class The number of students in any in any class will vary. However the maximum number is 18 students, with an average of 15 students Speak only English Policy As indicated only earlier our classrooms are as English only zone. Students from a wide range of nationalities can exist in one class. Diversity is a strength and can enrich learning. However, everyone must speak in English as the teacher usually only speaks English and won t understand everyone. Furthermore, this forces you to improve English. Also, it is not possible to place students from one nationality together Course Information Early in your course you will receive information about your course which will outline goals and objectives relating to the curriculum which will be taught. It will also outline the books and materials to be used, themes and topics to be studied, excursions, homework, computer learning and self study expectations. You will also be informed of your assessments. Fusion English CRICOS 02855C Student Handbook 2014 Page 22 of 64

23 1.15 Course Completion When you pass all your required assessments for the course, you will receive two certificates at the end of the course. The first is a Certificate of Completion which lists your qualification and level achieved as well as the length of the course. The second is a Certificate of Attendance which also gives your percentage attendance Homework and Self Study All students will be given homework tasks to help practice basic skills learnt in class. Homework varies and may include written work, reading a text or watching a TV program. You will also be expected to do some self study in addition to your attendance in your course. Resources are available for you to access Orientation Program Orientation is compulsory for all students. At orientation you will be officially welcomed and you will be given essential information which is important whilst you study at Fusion English. You will be given information about your timetables, classroom expectations, policies, visa information, attendance, course progress and assessments. You will also undertake diagnostic testing and an interview with your teacher. You will receive an Orientation of the facilities and campus. In addition, you will receive a student ID card, a student Log-in and an orientation pack. At Orientation, please bring your passport, Letter of Offer as well as contact details for yourself and also emergency contact details Extracurricular Programs Fusion offers all students extracurricular study opportunities to support their learning. These classes are catered for different levels and student needs. To support your learning, and to get the most out of your English program, we provide the following extracurricular class, all of which are free of charge: - Pronunciation - Newspaper Reading - Resume Writing / Cover Letter workshops - Conversation classes - IELTS Support Fusion English CRICOS 02855C Student Handbook 2014 Page 23 of 64

24 SECTION 2 STUDENT SUPPORT SERVICES 2.1 Student Induction and Orientation 2.2 International Student Support Services Fusion English CRICOS 02855C Student Handbook 2014 Page 24 of 64

25 2.1 Student Induction and Orientationion The International Student Handbook will be distributed to each student prior to commencement of studies. You can approach any member of staff to discuss questions or address any queries concerning your studies or welfare. The International Student Handbook will provide you with the essential information you need during your course of study: Your rights and responsibilities as an international student Conditions you need to be aware of in relation to your student visa Student support services offered by FUSION ENGLISH in both academic and welfare areas. Policies and procedures Course information and assessments Issuing of Certificates and Qualifications. Student Induction Checklist In the first two weeks of your course, use this induction checklist to guide you to organize information. You can tick the checklist as you go. Your teacher will also sign a similar Induction Checklist which will be placed in your Student File as part of our Quality Assurance processes. If you are not sure of any aspect of your course orientation, please ask at Student Administration and we will direct you to the appropriate teaching or Student Support staff member. I have received induction on the following Role of Student Support Team How to access staff Student Welfare Services Explanation on how to access teachers Course outline and qualifications on completion Explanation of books and learning materials required and cost Timetable for the term Dates when assessments occur Dates of relevant excursions Explanation of policies and procedures Student Visa obligations ESOS Rights and Responsibilities Fusion English CRICOS 02855C Student Handbook 2014 Page 25 of 64

26 2.2 International Student Support Services Our International Student Support Team can assist you in your transition to a new study environment at FUSION ENGLISH and help you to make the necessary cultural adjustments. Our friendly team is trained to give you all the assistance you need. The first few weeks can be the most difficult time for students in a new and unfamiliar country. We recognize this and offer you a range of student support services. Please contact the team for a confidential discussion. The International Student Support Team members are: Stephen Pham, Michelle Stevens, Carolina Ou Smolinski and Youngpyo Hong. They are available on or you can them at info@fusionenglish.com.au. Assistance with everyday practical difficulties - Accommodation - Overseas Student Health Cover - Visa requirements - Orientation and enrolment - Student ID cards - Application for Tax File Numbers - Resume Writing and Job skills Advice on Course related matters - Policies and procedures - Assessments - Learning support - Computer usage - Extracurricular activities - Attendance Referrals to other agencies - Immigration matters - Legal matters - Specialist counselling - Health and wellbeing Cultural Adjustments - Understanding the stages of adjustment - Strategies to ease transition to a new culture - Dealing with homesickness Problem Solving and Decision Making - Housing - Finances - Work - Study - Legal issues Personal adjustments and relationships - Counselling - Self-help resources Fusion English CRICOS 02855C Student Handbook 2014 Page 26 of 64

27 SECTION 3 STUDENT VISA CONDITIONS, RIGHTS AND RESPONSIBILITIES 3.1 International student s rights and responsibilities 3.2 Visa information 3.3 Attendance Policy 3.4 Courses Progress Policy 3.5 Reporting Requirements 3.6 Student Behavior: Code of Conduct Fusion English CRICOS 02855C Student Handbook 2014 Page 27 of 64

28 3.1 International Student s Rights and Responsibilities The Australian government laws promote quality education and consumer protection for overseas students. In particular, the ESOS Act 2000 and the National Code 2007 are laws which you will hear about from time to time. Fusion English s CRICOS Number is 02855C CRICOS Registration guarantees that the course and the education provider meet high standards. Your Rights The ESOS laws protect you as a consumer. These include the right to: 1. Receive from FUSION ENGLISH, before enrolling, current and accurate information about courses, fees, mode of study and other information. If you are under 18 years, you will be granted visas only if there are arrangements in place for your accommodation, support and welfare. This is to ensure safety. 2. Your right to sign a written agreement with FUSION ENGLISH, before you pay fees, setting out the services to be provided, fees payable and information about refunds. You should keep a copy of your Refunds Policy. 3. Your right to get the education you paid for. You are eligible for a refund or be placed in another course if your provider is unable to teach your course. There is a range of information you have the right to know about and services that must be offered. These include: Orientation and access to support services to help you study and adjust to life in Australia Who the contact officer/s are for overseas students If you can apply for course credit Circumstances as to when your enrolment can be deferred, suspended or cancelled What your providers requirements are for satisfactory progress in the courses you study and what support is available if you are not progressing well If attendance will be monitored for your courses A complaints and appeals process One of the Standards does not allow another education provider to enroll a student who wants to transfer to another course, until certain conditions are met. If you have not completed six months of study with your principal provider, you will need permission to transfer from that provider. Fusion English CRICOS 02855C Student Handbook 2014 Page 28 of 64

29 Your Responsibilities As an overseas student on a student visa, you have a number of responsibilities. You must: Satisfy your student visa conditions Maintain an Overseas Student Health Cover for the entire period of your stay Meet the terms of your written agreement with FUSION ENGLISH Inform FUSION ENGLISH if you change your address Maintain satisfactory course progress Follow the requirements for attendance. For further information on the ESOS Act and the National Code 2007, please contact the International Student Support Team at FUSION ENGLISH: or refer to Visa Information Arranging Visas Each student s visa situation is unique and requires individual attention by professional staff. You can obtain more information about visas and conditions by contacting: Department of Immigration and Border Protection (DIBP) The Australian Government s Department of Immigration and Border Protection provides comprehensive information about student visa requirements and the application process, as well as application document checklists to assist you with your application. Visit for the latest information. Department of Foreign Affairs and Trade (DFAT) As well as links from the DIBP website the Department of Foreign Affairs and Trade website has a comprehensive list of Australian embassies, high commissions, consulates and representative offices around the world. Your consulate can help you with legal advice on your rights and advice on health concerns and travel warnings. Migration Agents A migration agent can assist you in submitting your visa application and communicate with DIBP on your behalf, but please note that you do not need to use a migration agent to lodge any kind of visa application. Education Agents Education agents promote various Australian education programs and institutions internationally and are a good way for students to apply to study in Australia. Agents are experienced in making international student applications and applying for visas. Most speak both English and the local language so this makes the application process a lot simpler and generally hassle free for students and parents. Most do not charge for their service as they collect a commission from the institution you choose to attend. However, some agents do charge small amounts or offer additional services for which they charge. You can check with your Australian education provider for contact details of agents they recommend or ask around your local community to find an agent near you. Please Note: Although able to assist in completing education and visa applications, Education Agents are NOT licensed to provide migration advice. Fusion English CRICOS 02855C Student Handbook 2014 Page 29 of 64

30 Visa Conditions If you are granted a visa, you must abide by its conditions. Failure to comply with these conditions could result in the cancellation of your visa. These conditions include (but are not limited to): Complete the course within the duration specific in the CoE Maintain satisfactory attendance Maintain satisfactory academic progress Maintain approved Overseas Student Health Cover (OSHC) while in Australia Remain with the principal education provider for 6 calendar months, unless issued a letter of release from the provider to attend another institution and a letter of offer from the new institution. Notify your training provider of your Australian address and any subsequent changes of address within 7 days. For a full list of mandatory and discretionary student visa conditions please visit 1. Keep your visa current The expiry date is printed on the visa label in your passport Changes in your enrolment may affect your visa You must renew your visa before your current visa expires 2. Change of contact details Inform FUSION ENGLISH of your residential address within seven days of arriving in Australia Any further change of address must be lodged with FUSION ENGLISH within seven days 3. Enrol full time and be expected to finish your course within the date specified on your visa 4. Complete six months of study before considering a change of provider. You will need a Letter of Release from your provider and a letter of offer from your new provider if you are seeking release before this six month period 5. Understand your Work Rights You must have a valid student visa with Permission to Work issued by DIBP You can work a maximum of 40 hours per fortnight during study periods and unlimited hours between study periods. 6. Overseas Student Health Cover You are expected to maintain adequate Overseas Student Health Cover for the duration of your study period. It is your responsibility to ensure your cover does not lapse. The International Student Support Team can assist to organize a renewal. Fusion English CRICOS 02855C Student Handbook 2014 Page 30 of 64

31 7. Attendance You must attend classes as detailed in FUSION ENGLISH Attendance Policy (English) and Course Progress Policy for all courses. 8. Satisfactory Course Progress You are required to achieve satisfactory academic results in each semester of your study, or you will be required to fully participate in an Intervention Plan, so that you can complete your studies within the expected duration of your course. 3.3 Attendance Policy Fusion English expects you to attend all classes. Your attendance is recorded for every class at every 30 minute interval. You attendance must be over 80% in your course. This is a part of your visa condition. FUSION ENGLISH is legally obliged to report students with unsatisfactory attendance to the DIBP. This may result in an automatic cancellation of your student visa. You will receive warning letters and if you do, you must take them seriously. At all times it is your obligation to keep FUSION ENGLISH updated with your address and phone number. If you receive a warning letter you must respond immediately. Attendance is checked and monitored daily. If you are absent for more than five (5) consecutive days without approval, then a warning letter will also be sent to you. After any scheduled holiday period if you do not return back to classes on time your enrolment may be cancelled and a letter will be sent to you where you will have 20 working days to appeal the cancellation. If you reach a point where you are unable to achieve 80% attendance for your course, you will be issued with an Intent to Report to the DIBP Notification. You will be given 20 working days to access the Internal Complaints and Appeals Process. If you are unsuccessful, DIBP will be notified and your student visa may be cancelled. Absences related to illnesses Students are marked absent for days when they are sick. This includes days when a medical certificate is also given. If you are sick you are required to submit documentation to explain your absences. You are to keep the original copy of the medical certificate and a copy is placed on your file. Any student whose attendance falls below 80% and is unable to make 80% by the end of the course may be reported to the DIBP for not satisfying attendance requirements. This is irrespective of medical certificates. This may result in visa cancellation. Fusion English CRICOS 02855C Student Handbook 2014 Page 31 of 64

32 3.4 Course Progress Policy Fusion English is legally obliged to record, monitor and report student s Course Progress. Your teachers will assess your course progress at regular intervals in your English Language course to ensure you are progressing well. Language skills are assessed at regular intervals so that your learning goals can be monitored and revised. At each level there are several assessment tasks which you will be informed about at the beginning of the course. You must pass all these assessments in order to progress to the next level or to achieve satisfactory course progress. You must pass the level specified in order to meet the English Language entrance requirements for your next study. At the end of each course, you are expected to progress to the next level. If your grades are not sufficient to progress, the Academic Manager will discuss the reasons for unsatisfactory course progress and any academic or welfare issues affecting study. You may be placed on an Intervention Plan. This is a support strategy which is designed to assist you to progress. A written plan will be devised with learning goals and timelines to support areas of learning weaknesses as well as possible Referral to Student Counselor. There are many strategies to support learning. 3.5 Reporting Requirements FUSION ENGLISH is required under Australian Government law to enter the enrolment of all international students into PRISMS, a database reporting system linked to DIBP. The reporting required by PRISMS is exception reporting. This occurs when a student: Does not commence or recommence on time after holidays. In other words, the student may not turn up or has not arranged for a later start because of compelling and compassionate reasons; or Terminates their study before course completion; or Changes their program or duration; or Fails to comply with their visa conditions regarding attendance or academic performance Fusion English has an obligation to report these situations into the PRISMS system. If a student is considered to be non-compliant, the PRISMS system will generate a non-compliance notice which is sent to the student. This may result in a cancellation of the visa. Fusion English CRICOS 02855C Student Handbook 2014 Page 32 of 64