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1 news Under One Roof is the service for letting affordable rented homes in St Helens. May 2012 In this issue... Bid for a home online Find out more about our Under One Roof TV site Welfare Reform updates Membership statistics update Under One Roof now has 3752 members and currently: 48 members are in Band A 453 members are in Band B 828 members are in Band C 2423 members are in Band D

2 Check out the Under One Roof website Do you access Under One Roof (UOR) services on our website? Visiting is a really easy and convenient way to get in touch with us. You can use our website to: Log into your UOR account online and view information about your applications; Find out more about the band that you have been placed in and update your contact details; Place, change and remove bids online; Log in unlimited times during a bidding cycle and even remove bids if you ve changed your mind; You can also check out more information about the properties we are advertising including what local amenities are available and view the neighbourhood area using a new Google maps function. Over 1000 of our members use our online services, 25% of our customers now apply to be a member online and over half of our members use our website to bid for a property. If you haven t already registered to use the online service, follow the quick steps below: Visit the Under One Roof website Select the Find a home tab; Click on Please register here or select the Register for Open Access option from the menu; Insert your membership number, surname and date of birth of the main applicant; Create a user name and password, and provide an address that you use on a regular basis; A message will be sent to your address, confirming registration is complete. Bid for a home online We advertise our properties online every fortnight from Tuesday at 9am and bids close at 5pm on the following Tuesday. When the Under One Roof bidding cycle is open, you can search and bid for properties online 24 hours a day. How do I bid online? u By selecting the Property Search option from the Find a home tab you will be able to see details of properties available in the latest advert; 02 u u u u To find out more about a property you are interested in, click on the photo or the advert reference number. You will then be shown further details and a map of the location of the property. Once you are ready to bid and have registered to use Under One Roof s online features, you will need to log in to your account to bid for a home. You can bid for up to three properties in each advert. Once you have logged in you will only be able to see the properties that you can bid for. To place your bid(s) click on the Express an Interest option and select the buttons at the side of the property to indicate if it is your first, second or third preference. Once you have made your choice click on the green CONFIRM button. A Bid Confirmation screen will then appear which will show details of the bids you have made.

3 Are you up to date with the latest Government changes to benefits? The Government will be making changes to the way your benefits are paid. These changes include reduced benefits for those who have more bedrooms than the Government says they need. This will only apply to working-age people claiming benefits. Tenants will have their housing benefit cut by about 11 per week if they have one extra bedroom. Tenants who have two or more bedrooms than they need will have their housing benefit cut by about 20 per week. Other changes include the introduction of Universal Credit from October 2013; this means tenants will be paid their benefits in one single monthly payment, instead of receiving separate payments for different things. So, instead of rent being paid direct to the housing association that you rent your home from, you will need to arrange payments yourself. Remember if you bid for a property that is too big for your needs your housing benefit may not cover the whole rent and you will need to pay the extra amount. If you are concerned about the Government changes or if you would like some advice and support contact Under One Roof on

4 Fancy swapping your home with another tenant? Is your family home too big or too small? Would you like to live in another area? If you would like to move house, why not register with HomeSwapper, the online home exchange service? Anyone who lives in social rented housing can register on this website and look for another social rented home that meets your needs and you would like to move into. HomeSwapper improves your chances of getting the home you want, in exchange for the property you currently live in. If you are a Helena Homes tenant you can join this service for free. HomeSwapper enables you to find a property to swap with, which is either owned by your current landlord or another social landlord. If you decide to swap homes you ll take on the tenancy of the person that you ve swapped with subject to certain conditions such as having a clear rent account. To register to use HomeSwapper, visit The website will automatically match you to homes that meet your requirements. HomeSwapper will then or text you with the details of your matches and you will be able to access information on other suitable properties which you could swap with. Once you have found a potential swap, contact your landlord to discuss it. Your landlord will then review your request and if this is successful they will begin an application form process to enable you to exchange your home. Some housing associations also use House Exchange ( another online home exchange service. If you want to find out more information about the HomeSwapper service or House Exchange, hear more about the terms and conditions, or if you ve found someone to exchange your home with, contact your landlord and ask to speak to your Neighbourhood Officer. 04

5 Need to bid quickly? Text us! Bidding for a home couldn t be quicker you can text your bids through to Under One Roof 24 hours a day during the bidding cycle. How do I bid by text? Simply start your text message with your membership number, followed by your date of birth e.g ; Then type in up to three property reference numbers. It is important to leave a space between each reference number; If you place three bids your text will look like this: Then send your bids to: Bid by text IMPORTANT: If you want to change your text bids or bid for another property, you will need to text us all of the properties that you wish to bid for, within one text message. Every time you send a new text message, all your previous bids will be deleted. Access UOR TV from the comfort of your armchair Did you know you can access UOR TV, 24 hours a day, by pressing the red or interactive home remote control buttons? Next time you re relaxing at home why not check out the UOR TV site from the comfort of your armchair. Using our service available on Virgin and Sky you can find out more about how to contact us, find out about extra care and also search for your perfect home! You can also bid for a home on UOR TV during a bidding cycle all you need to do is register first. Bidding is safe and secure; you just need to remember to log in every time you want to place a bid. So why not grab yourself a cuppa, relax and look for the properties that you want to bid on. or internet-enabled mobiles Here is how to tune in: Virgin Media - Go to Community Channel (233) - Press the red button - Enter QuickCode 6363 Sky - Go to Community Channel (539) - Press the red button - Enter QuickCode 6363 Enter the following url into your browser: underoneroof Share your UOR TV experience and win High Street Vouchers If you would like to share your views, comments and experiences of using UOR TV, please and provide your name, address and telephone number. All entries will be put into a free prize draw for a chance to win 50 in High Street Vouchers and the winner will be announced in the next UOR newsletter. The closing date for entries is Monday 4th June

6 New Affordable Rent Scheme When you are bidding for a home you may notice that some of our properties now belong to an Affordable Rent Scheme, which is a new initiative that the Government has introduced. There is a higher rent charge for properties available to rent under the Affordable Rent Scheme and the income that is generated from higher rent charges will be used to help finance more new homes. Please make sure you can afford the rent for any properties that you bid on, and check that the amount of housing benefit you receive will cover the full cost of the rent. Some homes on Ratcliffe Park are now part of the Affordable Rent Scheme. If you have decided to bid for a property available under the Affordable Rent Scheme you are entitled to a free Money Matters assessment and advice, to help make sure you can afford this higher rent charge and to check you are claiming all the benefits you are entitled to. If you would like an appointment with the Helena Partnerships Money Matters team please call Congratulations to our winner Mrs Thomas who lives in Eccleston, St Helens. Mrs Thomas was entered into a prize draw after filling in our last Under One Roof survey and won 50 in High Street Vouchers. UOR Survey Feedback In our last newsletter we asked our members to fill in a survey to tell us your views about the Under One Roof service. Results from our last survey showed: 76% of Under One Roof members were satisfied with the services you receive from Under One Roof; 85% of members felt that the person dealing with their Under One Roof enquiry was knowledgeable; 85% of members felt that the information they receive from Under One Roof is clear and easy to understand. Thank you to everyone who took part and for your feedback. Your views are really important to us and we will continue to keep improving our service, making it easier for you to get in touch with us and bid for a home. 06

7 Case Study on Appleton Road In the last newsletter, we told you that housing associations, in partnership with Under One Roof, can consider developing Local Lettings Plans (LLPs) with local residents and stakeholders. These plans aim to build and maintain balanced and sustainable communities. LLPs can also be used to resolve problems in an area, such as reducing anti-social behaviour, or to address issues including high unemployment. Apartments at Appleton Road, Peasley Cross, are part of a Helena Homes LLP, designed for people who are trying to get into work. There is no age restriction but if you are under 25 years old you will have to go on a four day pre-tenancy training course before you can be offered a tenancy. Anyone who is an Appleton Road tenant must be trying to get into work, and their needs will be assessed prior to becoming a tenant to ensure they get the right level of support they need to make their tenancy a success. The support available includes budgeting and debt management advice, and helping you get into work or develop your skills through training and volunteering. Helena also offers support to those with ill-health. The amount of support a tenant receives at Appleton Road will gradually be reduced as they become more independent. Apartments at Appleton Road come complete with carpets and white goods. CCTV cameras are installed in the communal areas and a security warden patrols the estate 8pm 2am seven days a week. David lives at Appleton Road and explains living there has given him a boost and improved his chances of employment: I was living at Appleton Road when I made redundant and this left me in a financial mess I didn t know what to do about my rent and my bills. My Tenancy Support worker helped me to look at my finances, manage my money better and reduce my debts. I am receiving support to get into work and I attend a weekly job club, learning how to improve my CV. I attended one interview and I got down to the last four out of one hundred applicants, this has given me a great confidence boost. I also feel so much more motivated about looking and applying for jobs, I am also hoping to go back to college part time in September to study Sports Fitness. I would recommend living at Appleton Road for anyone who really wants to find work, sort out their finances and gain renewed confidence in themselves. The support I am receiving is fantastic and the staff are helping me to turn my life around. 07

8 Changes to Under One Roof bidding The times the Under One Roof bidding cycle is open have now changed. You can now bid from Tuesday at 9am and bids close at 5pm on the following Tuesday. When the Under One Roof bidding cycle is open, you can search and bid for properties online 24 hours a day. You can bid and search for a home through our website and through UOR TV (instructions on page 5). If you want to view properties earlier in the week when the bidding cycle opens, please check out our website and our UOR TV site. Homes available to bid on are also advertised in the property pages of the St Helens Star and St Helens Reporter on a Wednesday and Thursday. Don t forget you can also place your bids by text message (see page 5 for more information). Contact Us Translations are available on request and if you would like a copy of this document in large print, braille or audio tape, please call for more information. Here are the ways you can access our services: We have now moved offices and you can find us at our new address: Under One Roof Team Helena Central 4 Corporation Street St Helens Town Centre WA9 1LD Website: UOR TV QuickCode 6363 (instructions on page 5) You can phone Under One Roof on

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