Social Return on Investment

Size: px
Start display at page:

Download "Social Return on Investment"

Transcription

1 Social Return on Investment Valuing what you do Guidance on understanding and completing the Social Return on Investment toolkit for your organisation SROI v2.indd 1 07/03/ :50

2 60838 SROI v2.indd 2 07/03/ :50

3 Introduction Why should we do it? Everything we do causes a change in the world around us. For most voluntary and community sector organisations their aim is to make a positive change and create social, community or environmental value. This is a change that isn t about how much money you can make but rather about changing lives, communities or the environment. It can be quite difficult to measure how much social, community and environmental value a project makes. There is no well known system like there is in finance to measure how much added value or profit is being made. However, in a challenging funding environment it is becoming increasingly important to be able to prove that what you do has a value, and how much. You need to prove that you have a project that is worth investing in, making things better for the environment or community even when it is not immediately obvious in terms of profit. Using a method of measuring the value you create can help to provide valuable evidence for decision making and put you on equal footing with other budget demands by giving a full picture of what goes on. Worcestershire County Council SROI v2.indd 3 07/03/ :50

4 How will we do it? To help value what you do we can use a method called Social Return on Investment. This method tries to help you to measure the changes you create and to give them a financial value. We use a financial value because money is something which most people from the general public to commissioners understand. This can help make your results easier to understand. For example, it may be easier to understand the value of 1,000 saved on psychiatric hospital treatment compared to the value of 3 people with improved mental health. This support package has been produced to help explain and guide you through the process of Social Return on Investment. It includes documents explaining the process, forms to help you collect the data you need and a spreadsheet to help you calculate the overall result. Who will do it? The idea is to provide a suitable support package so that organisations will be able to work out their value themselves. There are many benefits to carrying out the work yourself: You know your organisation better than anyone else so you will know the full range impacts you have. You will benefit from the learning and understanding you gain of where other people value what you do. It may help you to improve or create a monitoring framework to help you collect the information which helps you to prove your worth SROI v2.indd 4 07/03/ :50

5 Method and Principles Social Return on Investment is a method to help guide your thinking about your project and what you do. It helps you to think about the changes your activity makes and tries to measure this change so you really can measure and value the impact you have. The method itself is a simple one however it is not always easy to do. To measure your Social Return on Investment you need a good understanding of your project and also a selection of data and information about what it does and the effects it has. The amount of this information you already collect will have an impact on how easy or hard you find it to measure your Social Return on Investment. Principles Social Return on Investment is an established methodology used around the world which has some important principles it is useful to follow. Only include what is material - You do not need to include absolutely every impact that your project produces. You should decide which effects are the biggest and most important and include these. Don t over claim - The process of Social Return on Investment means that you will have to make some decisions or assumptions about what you include, how you measure things and what value you give them. It is very important when you are making these decisions that you are realistic about the amount of change which is caused by you. You need to be careful not to over claim. You may need to think about what would have happened anyway without your intervention. Be transparent - Where you have made decisions or assumptions about what to include in your Social Return on Investment you need to be transparent about this. You may need to explain your reasons behind decisions so that anyone looking at your results can see what they are based on and why. Worcestershire County Council SROI v2.indd 5 07/03/ :50

6 What you need to know To work out the value you create we need to look in detail at what you do and the impacts you have. To do this there are four questions you will need to think about. Who do you affect? Which groups of people experience a change because of your activity? These are your Stakeholders What effects do you have? What actually changes for these people because of your activity? These are your Outcomes How do you know something has changed? We need to count, measure or ask something which shows that a change has happened. These are your Indicators How much is that change worth? We need to give that change a value In Social Return on Investment this value is in terms of money In many cases the outcome will not already have a defined financial value, so for these we need to think of something else we can use to give it a value we call this a proxy. We use a Proxy to help us put a monetary value on things which don t already have one. We have developed a Social Return on Investment Family Tree which shows you how the overall Social Return on Investment is built up from a series of smaller pieces of information. Outcome Indicators Proxy value PROJECT Outcome Indicators Proxy value SROI v2.indd 6 07/03/ :50

7 Identifying & Measuring Outcomes Some organisations will already have an identified set of outcomes they produce and they may be collecting information to measure how many outcomes they are achieving. For some other organisations identifying and recording outcomes may be a new thing, but it is an important part of Social Return on Investment and of valuing what you do. Identifying Outcomes As part of your Social Return on Investment you will need to think about your project activities and identify and measure the outcomes you produce. Even if you already have a set of outcomes identified which you measure it can be worth going through the process of thinking about your changes and coming up with outcomes to see whether you have already identified all of your organisation s important outcomes. Outcome result of activity what actually changes e.g. young person is able to access employment. There are two bits of information which you probably already have which can help you to identify what your outcomes might be. These are your aims and your outputs. Aims Aims are your plan for what your project is meant to do. They show your reason for being and what you hope to achieve. You probably already have a set of 3 or 4 statements which describe your aims. These statements describe what you hoped to achieve so they can be a good start for thinking about what actually changes Aims A set of over-arching ideas of what you plan to achieve e.g. to set up a local meeting place to reduce social isolation. Worcestershire County Council SROI v2.indd 7 07/03/ :50

8 your outcomes. You should think about whether you are achieving what you planned and whether this is broken down into smaller chunks - what changes are there which help you achieve your Aims. Outputs The second bit of information which may help are your outputs. These are the activities which you deliver, such as providing a training course or holding a youth group once a week. Each output is delivered with the idea of bringing about a change so you need to think what changes actually result from your outputs. For example why do you deliver a training course? The change you hope for your outcome is that the recipient is able to get a job. Output activities delivered e.g. 15 hours of mentoring A final effective way to identify what changes for people is to just ask them. Get your stakeholders involved and ask them what changed for them as a result of using your project. This can be very good for identifying the unintended outcomes which you hadn t planned for but which happened as a result of your activity. These unintended outcomes can be either positive or negative but it is important to try to include them in your analysis even if they are negative. There is a lot of information available about understanding outcomes. The Charities Evaluation Services have produced a useful guide which can help if you want more information and help on how to identify and measure the outcomes for your project. It can be found free online: downloads/yourprojectanditsoutcomes pdf. They also have a number of case studies online covering the overview of a project and the outcomes which were identified for it available here: SROI v2.indd 8 07/03/ :50

9 Measuring Outcomes This is where the process can become a bit trickier and a stage which many organisations are at. You have now identified what changes as a result of your activities, now you need to work out how much change there is or how many people experienced it. For this we need to find an indicator for each outcome. So imagine an outcome for a stage school perhaps young people gain acting experience a suitable indicator which we can use to measure this might be the number of people aged who took part in productions. This is something specific which we can count we have set age boundaries so we know what we mean by young people and we know we will be able to get hold of this data. Indicator something which is specific and measurable which can be used to prove whether an outcome has occurred When thinking about your indicators it can be useful to think about what data and information you already collect. Some of this may already contain what you need to show a change has occurred. Sometimes you may not already have the information that you need and you might need to actually do research or set up a process to collect it in the future. This may in particular involve doing more evaluation after an activity has been delivered, such as conducting surveys a couple of months after a client has completed a training course to see whether they are now in employment. Before and after Testing or recording a factor, such as confidence or fitness, before someone joins a project and then again after they have taken part in an activity can actually demonstrate the change that has happened. This is something which very few organisations are doing already although it provides an excellent Worcestershire County Council SROI v2.indd 9 07/03/ :50

10 indicator. It could be worth thinking about starting this sort of monitoring for your organisation if you wanted to be able to regularly prove the value you create and show you have a good evidence base behind the results of your Social Return on Investment. Surveys or interviews If you are unable to measure before and after then it is possible to use the clients own knowledge of what has changed as an indicator. You could use a survey or interview at the end of a project to ask a client if they now feel fitter or healthier this can be effective but it does rely on the client recognising the change. You may find that there are some outcomes that you cannot find a suitable indicator for. Here you have two options, you may wish to keep the outcome as it is but explain that you were unable to measure it. There are some things that it just may not be possible to measure or that you don t have the time or resource it would take to collect. Or alternatively if you think the outcome is too important to exclude it s value you may want to go back and redefine your outcome slightly to something which you can find an indicator for. This might mean you don t capture the whole value but this may be a better solution than not including any of the value by leaving it out. Recording the information A table has been included with this support package which can help you record all the information which you are collecting around stakeholders, outcomes and indicators. You do not need to use this table but it might be useful in structuring the work you are doing and showing you which outcomes you still need to find indicators for etc. There is also space in the table to record the source of your indicator so you know where you are collecting your data from SROI v2.indd 10 07/03/ :50

11 Giving it a value The next stage in the process is giving your outcomes, which you have now identified and measured, a financial value. This is probably new to any organisations who haven t been through the process of a Social Return on Investment analysis before and can be tricky. In many cases the outcome will not already have a defined financial value, so for these we need to think of something else we can use to give it a value we call this a proxy. Proxy an implied value through association or relative to something else. A proxy is a value of one thing which we use to suggest a value for something else. We look for something similar which does have a market value to give us an idea of the value of our outcome. For example we could use the market value of driving lessons to suggest a value for the benefit of being able to drive. Proxy Bank We are developing our own bank of proxies in Worcestershire. This will contain a selection of proxy values which have been agreed as a suitable value to use for a particular outcome. This might contain values you need for your analysis. This bank also includes references to sets of standard costs such as costs of particular crimes, or of health or social care appointments or treatment which might be helpful. We aim to continue to build up this proxy bank with more values over time. From previous Social Return on Investment projects around the UK there is also a national indicator and proxy bank which could help you to decide how best to value your outcome. See: org/vois-database. This also only contains a limited number of different outcomes at present. Worcestershire County Council SROI v2.indd 11 07/03/ :50

12 Thinking of your own proxy For those outcomes where there is not already a suitable proxy it may be necessary to try to think of your own proxy. It can help by starting to think about what would have happened if the outcome had not occurred? We may be able to work out the cost of the consequences of the outcome not happening in order to come up with our proxy value. For example: Without being able to make new friends through a group they attend, older members may suffer adverse effects on their mental health, such as depression, in this case the cost of the treatment for depression, including doctors appointments and medication could be a proxy for the outcome made new friends. Another approach you could take would be to think about what would we have to pay to achieve the same results? For example Thinking of a local amateur acting society called The Stage Society : For young people one of the outcomes identified is that they gain acting experience. Another way to gain acting experience could be through attending acting classes or theatre school. So in this case the value of gaining acting experience is taken as the cost of attending acting classes to achieve this outcome in a different way SROI v2.indd 12 07/03/ :50

13 You may need to take this second approach if you find that you are unable to find a suitable proxy to value the consequences of an outcome not occurring. For example For a service stimulating older people s memories: The consequences of deteriorating memory may be that a person is less able to live independently and requires additional care or even residential care, however the uncertainty in what type of extra care a person might need might mean that it is not possible to put a single value on the consequences of deteriorating memory. Instead we can use the other method and use the cost of a service to improve memory for example a game to improve memory as the best value of a proxy that you can find. You may find that in some cases this is undervaluing the outcomes you produce, however in some cases this may be the only option if information simply isn t available. Remember your stakeholder When valuing the outcomes it is important to keep in mind the stakeholder as the suitable proxy may be different for different stakeholders. The example above around depression and making new friends may be more suited to a group of older people who might otherwise be socially isolated than the working population who may be more likely to interact with people regularly. Worcestershire County Council SROI v2.indd 13 07/03/ :50

14 Working with the Toolkit If you have worked through identifying and collecting your outcomes, indicators and proxies then you should now be ready to calculate your Social Return on Investment using the spreadsheet toolkit. This document helps guide you through putting the information you have collected into the toolkit. Project Details - Defining scope The project details tab is where you can set out the details of what your analysis covers. This is particularly important if your organisation carries out a number of activities or if you are only doing the analysis on a particular part of what you do. Clearly defining the scope helps you or anyone else looking at the analysis understand exactly what was included and what wasn t. There is also space on this tab to record the aims you identified as well as the stakeholders who you considered to be important. The Analysis Period defines what period of time you want to calculate your SROI over. If your project just lasts for 6 months and you want to calculate the SROI for the whole 6 month project you should enter 6 months in these boxes, similar if it is a 3 year project you can enter 3 years for the toolkit to calculate the SROI for the whole 3 year project. Commonly organisations want to calculate the SROI for an activity which they do continuously over no set time period. In these cases it is common to do an SROI analysis to look at 1 year of activity so that you are able to say that your activity produces a net benefit of x per year. When entering the Analysis Period, remember to enter the time period as a number in the left hand side of this box AND the type of time period from the drop-down list (e.g. one-off, months, years) in the box on the right hand side. If you do not enter anything in these boxes the toolkit with use a default value of 1 year SROI v2.indd 14 07/03/ :50

15 Inputs The Inputs tab is where you record any investment made in your project. Some inputs may be financial, in the form of grants, donations or income made from charging. Some inputs into the project may not already be in financial form, for example the time given by volunteers, or services or goods donated. For these factors we will need to give them a financial value, for example for volunteer time we can look at a suitable hourly rate for that time if it was paid for. For each input you include you will need to select the input type from the drop-down box, the financial value it is given and the time period this cost applies to. You should only include the inputs which go towards the activity you are doing your analysis for. This is more important if you are only doing the Social Return on Investment for a small amount of what your organisation does. Benefits Calculations Measuring Outcomes The Benefits Calculation tab is where you record all the details of the value that your project creates. It is here where you record your outcomes, the indicators of how you measured them, and the proxy value you assigned to each one. For each outcome record the name of the outcome in the outcome column and the indicator you used to measure it in the indicator column. Next you are asked to select which of the five benefit categories in the drop down that each outcome most belongs to. This can be valuable when looking at the results to see which areas most value is created in for the project. Worcestershire County Council SROI v2.indd 15 07/03/ :50

16 Once you have selected a benefit category a number of the boxes will turn a bright red colour. This is to show you which boxes must be filled in for the calculation to work and for the toolkit to produce a result. Bright red boxes must be completed The column quantity requires you to have collected quantitative data about the number of times the outcome occurred, which in most cases will mean the number of people who experienced it. While thinking about the outcomes you also need to think about how much of the change observed is due to your intervention as opposed to an activity by somebody else. This is called your Level of Impact in the toolkit. For example 10 people may have achieved an outcome but how much was this a result of you action and how much might be due to other influences? You need to think about what would have happened anyway so that you can work out how much impact you had. The toolkit contains a drop down box where you can select the level of impact which you think your project had as low, medium, high or very high. If you select low this means you think around 25% of the change was due to your activities, medium means 50%, high means 75% and very high means 90%. You may need to provide evidence to demonstrate your level of impact. The evidence you need to provide is different depending on the level of impact you claim to have. There is a hierarchy of evidence where more robust evidence is required for higher claims of impact. This is shown in the diagram over the page SROI v2.indd 16 07/03/ :50

17 Level of Impact Evidence Required Very High Study of large sample High study of small sample Medium Case Studies Low Expert opinion Benefits Calculations Valuing Outcomes The next stage is in valuing your outcomes. There is space to record the proxy you used for each outcome, its value and the period this covers, e.g. per year, per month, per week. When thinking about the proxy value and the period it covers you need to consider how often that value will apply. For example if your outcome is improved health and the proxy you are using is the cost of a visit to the doctors at 39 per session, you need to consider how many trips to the doctors you have prevented. If you think you have saved perhaps one trip a month then enter Month in the Cost per column. If you think you have saved one trip a year then enter Year. Worcestershire County Council SROI v2.indd 17 07/03/ :50

18 Another example could be where attending a social group prevents someone having to use a day care one day a week. Your proxy could be the cost of a day of care, but because you are saving one day a week you would enter per week in the Cost per column. If you entered per day instead then the toolkit would include this proxy 7 times each week which would considerably over estimate the value being produced. For the final stage of the benefits calculations you will need to think about how long the outcome will last for. For example training may help someone into employment which may last for a number of years, however, over time experience in the job may have more impact than the initial training so the effect does not last forever. The length of time which an outcome lasts for is to be recorded in the column duration in years. You can enter any value in this column up to 5 years. Some effects will not last beyond the length of the intervention these should be recorded with a one year duration. An example of an outcome which doesn t last beyond you period of intervention or support might be the example around a social group preventing the need for day care if the socialgroup was no longer there then the person may need something else to do in the day which might have to be day care, therefore the outcome does not last beyond the intervention. For many outcomes however the effect will outlast the period of intervention so you need to be careful not to confuse the amount of time your project runs for with the amount of time an outcomes will last. For any outcomes which last more than one year in duration it is important to consider if the effects will be just as strong in subsequent years or whether there will be a drop-off. For example a person may gain knowledge about first aid from a training course which lasts longer than the length of the training course so the duration in years is recorded as 4 years. However, each year that passes the person is likely to remember less and less of what they learned so the amount of knowledge they have falls or drops-off each year SROI v2.indd 18 07/03/ :50

19 You will need to consider whether the drop off is low, medium or high. If you think there will only be a small reduction in the effects you should select low this translates to a drop off of 25%. This means that the effects in year 2 are 75% of the effects in year 1. Selecting medium means there will be a drop off of 50% so that in year 2 the effects are just 50% of what they were in year 1. Selecting high means there will be a drop off of 75% so that in year 2 the effects are just 25% of what they were in year 1. So in our first aid course example we decided that they might forget 50% of what they learnt each year, so we entered medium in the drop off box. This means that in year two they just remember 50% of what they learnt in the training course, in year three they remember 25% and in year four they remember around 12.5%. Notes and missing data To the far right of the benefits calculation table there is a column called notes. This column is for you to use if you wish to make any notes. Anything you enter in here will not affect the calculation but it may help you to remember or a reader to understand your data. It can be really helpful to include the source and thinking behind the proxy you have used in this column so that anyone looking at the data can see that you have used a sensible and appropriate value. We know that there will be times when you know your organisation is delivering a particular outcome but a lack of data may mean you don t have all the information you need to include it in an SROI calculation. This might be because there is no suitable monitoring data or you do not have a suitable proxy. Below the main benefits calculation table there is a smaller secondary table which is laid out in the same way. This secondary table is there for any outcomes you wish to be recorded but which don t have the full information to be included in the calculation. Data in this secondary table will not affect the SROI calculation. Worcestershire County Council SROI v2.indd 19 07/03/ :50

20 Toolkit Troubleshooting Problem Bright red cells have appeared on the benefits calculation tab. Solution These cells need to be completed with the relevant information. Once you have completed these cells the bright red colour will disappear. If you are unable to complete all of these cells in a row then you will be unable to include this outcome in your calculation and will need to delete the information in this row. Problem The toolkit has not produced any results and shows an error in the results box on the results tab. (see picture). Solution Check that you have entered some information on the benefits tab. You must enter at least one outcome for the toolkit to calculate the results properly. Check that there are no bright red boxes on the benefits calculations tab. These must be completed for the calculation to work (see above). Check that you have selected one of the five benefit categories the calculation will not work if you have not selected one of the categories SROI v2.indd 20 07/03/ :50

21 Results what do they mean? Once you have been through all the stages of the Social Return on Investment process and put all of your data into the toolkit you will be presented with a result in the Results tab of the toolkit. It is important to understand what these results are telling you so you know how to use them when reporting the value your organisation makes. Very simply the toolkit compares the value of inputs into your project with the value of all your benefits your positive outcomes. If your organisation is adding value you would expect the value of the benefits to be larger than the inputs. The main result of a Social Return on Investment analysis is the Net SROI Ratio. This is essentially the ratio of your benefits to your inputs. This is presented in the box at the bottom of the results tab. In the example below there is a net SROI ratio of This means that for every 1 that is invested a value of 5.14 is produced giving a net added value of The box below shows the results for a project as they would be displayed in the toolkit. The payback period tells you how long the project would need to be running before the value of the benefits would be more than the inputs. In this case after just 3 months your project would be creating more benefits than the amount invested. The value of 22,521 is the total value of the benefits the project would create if it was run for 1 year. When you entered your benefits into the toolkit you were asked to assign each outcome to one of five categories. The toolkit produces a chart to show you which areas your project is contributing most value to. Worcestershire County Council SROI v2.indd 21 07/03/ :50

22 Uncertainty Because a number of aspects within the model are based on assumptions the result given should not be treated as an absolute and precise value created, but should instead be conveyed as a best approximation of value based on the evidence submitted and assumptions made. An element of uncertainty has been built into the model results this is based around the Level of Impact. This is one aspect which is considered to potentially have the highest level of uncertainty. The range of results is produced using a range of 10% around each level of impact selected for each outcome. However, you should also remember that your Social Return on Investment is more than just a number or a ratio; it is also about understanding the outcomes you produce and the difference this makes to people s lives, communities or the environment. SROI can be one of a range ways you may wish to communicate this value. Uncertainty Range* Net SROI Ratio could be between 3.97 :1 and 4.31 :1 Value of running the project for 1 Year SROI v2.indd 22 07/03/ :50

23 Glossary Aims The aims are a set of over-arching ideas which a project hopes to achieve. For example: To run an older people s social club to provide a place for older people to meet friends, get out of the house and reduce social isolation. Stakeholders These are the groups of people who are affected by your activity. For example stakeholders for an older people s social club may include: older people over 60, staff, volunteers and family or carers of the club members. Outcome Description of what actually changes for the stakeholders. These can be different to the aims of the project and can be positive or negative. They may also affect a wider range of stakeholders than those who the project is specifically targeted at. For example: an outcome for the volunteer stakeholder group is that they are Healthier. Outcomes may quite closely reflect the project aims but are often in smaller chunks and look more closely at what changes for that stakeholder group. Worcestershire County Council SROI v2.indd 23 07/03/ :50

24 Indicator This is something which is specific and measurable which can be used to evidence whether an outcome has occurred. For example with our outcome Healthier volunteers a suitable measurable indicator might be Volunteers reported increased physical activity of 3 hours per week since volunteering. Proxy value As many of the things we include in the analysis will not have an easily defined financial value we use the financial value of something else to try to give us a suitable financial value for the outcome. We call this a proxy. A proxy is an implied value through association or relative to something else. So for our outcome/indicator we need to think how we could reach the same outcome if we paid for it. For example with our healthier volunteers doing more physical activity they could also do more physical activity if they paid for a gym membership. As a gym membership has a defined financial value this would be a suitable proxy. We assign the annual financial value of healthier volunteers the same financial value as an annual gym membership SROI v2.indd 24 07/03/ :50

25 Notes Worcestershire County Council SROI v2.indd 25 07/03/ :50

26 Notes SROI v2.indd 26 07/03/ :50

27 60838 SROI v2.indd 27 07/03/ :50

28 60838 SROI v2.indd 28 07/03/ :50

The Code of Good Impact Practice. June 2013

The Code of Good Impact Practice. June 2013 The Code of Good Impact Practice June 2013 Inspiring Impact The Code of Good Impact Practice has been developed through a sector-wide public consultation and the input of a working group of 17 organisations

More information

The Reverse Mortgage Analyst

The Reverse Mortgage Analyst The Reverse Mortgage Analyst Illustrated User Manual May 26, 2009 version Christena Schafale, Consultant, AARP Foundation Table of Contents Using this Manual... 1 Getting Started... 1 The Navigator...

More information

Practical Problem Solving Dr. Chris Williams

Practical Problem Solving Dr. Chris Williams Practical Problem Solving Dr. Chris Williams Overcoming Depression A Five Areas Approach 2 Acknowledgement Practical Problem Solving is part of a longer self-help workbook called Overcoming Depression:

More information

Critical analysis. Be more critical! More analysis needed! That s what my tutors say about my essays. I m not really sure what they mean.

Critical analysis. Be more critical! More analysis needed! That s what my tutors say about my essays. I m not really sure what they mean. Critical analysis Be more critical! More analysis needed! That s what my tutors say about my essays. I m not really sure what they mean. I thought I had written a really good assignment this time. I did

More information

Vanderbilt University School of Nursing. Running Scopia Videoconferencing from Windows

Vanderbilt University School of Nursing. Running Scopia Videoconferencing from Windows Vanderbilt University School of Nursing Running Scopia Videoconferencing from Windows gordonjs 3/4/2011 Table of Contents Contents Installing the Software... 3 Configuring your Audio and Video... 7 Entering

More information

Using Excel As A Database

Using Excel As A Database Using Excel As A Database Access is a great database application, but let s face it sometimes it s just a bit complicated! There are a lot of times when it would be nice to have some of the capabilities

More information

Frequently asked questions.

Frequently asked questions. Frequently asked questions. What is Bath Online? Bath Online is the online savings service from Bath Building Society that provides you with 24-hour access to view your existing savings accounts and the

More information

Intellect Platform - The Workflow Engine Basic HelpDesk Troubleticket System - A102

Intellect Platform - The Workflow Engine Basic HelpDesk Troubleticket System - A102 Intellect Platform - The Workflow Engine Basic HelpDesk Troubleticket System - A102 Interneer, Inc. Updated on 2/22/2012 Created by Erika Keresztyen Fahey 2 Workflow - A102 - Basic HelpDesk Ticketing System

More information

This information can be made available in Large Print

This information can be made available in Large Print Do you have a question about MyAccounts? Just click on the relevant question from the list below for further information. To download the documents on this page, you must have Adobe Acrobat Reader installed

More information

Banking made clear. Information pack for people with learning disabilities.

Banking made clear. Information pack for people with learning disabilities. Banking made clear Information pack for people with learning disabilities. This handy guide provides information about how you can: open and manage your own bank account keep safe when you are using your

More information

If A is divided by B the result is 2/3. If B is divided by C the result is 4/7. What is the result if A is divided by C?

If A is divided by B the result is 2/3. If B is divided by C the result is 4/7. What is the result if A is divided by C? Problem 3 If A is divided by B the result is 2/3. If B is divided by C the result is 4/7. What is the result if A is divided by C? Suggested Questions to ask students about Problem 3 The key to this question

More information

Using Microsoft Office to Manage Projects

Using Microsoft Office to Manage Projects (or, Why You Don t Need MS Project) Using Microsoft Office to Manage Projects will explain how to use two applications in the Microsoft Office suite to document your project plan and assign and track tasks.

More information

How to Configure Outlook 2013 to connect to Exchange 2010

How to Configure Outlook 2013 to connect to Exchange 2010 How to Configure Outlook 2013 to connect to Exchange 2010 Outlook 2013 will install and work correctly on any version of Windows 7 or Windows 8. Outlook 2013 won t install on Windows XP or Vista. 32-bit

More information

AN ELECTRONIC NEWSLETTER FOR PROFESSIONALS WHO WORK WITH CHILDREN AND YOUNG PEOPLE ACROSS CENTRAL BEDFORDSHIRE

AN ELECTRONIC NEWSLETTER FOR PROFESSIONALS WHO WORK WITH CHILDREN AND YOUNG PEOPLE ACROSS CENTRAL BEDFORDSHIRE AN ELECTRONIC NEWSLETTER FOR PROFESSIONALS WHO WORK WITH CHILDREN AND YOUNG PEOPLE ACROSS CENTRAL BEDFORDSHIRE Issue 1: January February 2012 Dear reader, Welcome to the first edition of Young Carers News,

More information

What is Safeguarding?

What is Safeguarding? What is Safeguarding? Easy read 2011 All images CHANGE http://www.changepeople.co.uk/ 1 Message from CHANGE We hope that you find this document useful to support people with learning disabilities and other

More information

introduction by Stacey Barr

introduction by Stacey Barr There's no such thing as the performance measure stork! after you've conceived your measures, there's actually some unavoidable labour needed to bring them into the world by Stacey Barr introduction In

More information

Marketing and the 7Ps

Marketing and the 7Ps Marketing and the 7Ps www.cim.co.uk/marketingresources The Chartered Institute of Marketing 2005 www.cim.co.uk/knowledgehub 1 ONE What is marketing? Marketing is the management process responsible for

More information

Carer support services

Carer support services Carer support services www.lbhf.gov.uk1 Hammersmith & Fulham...3 Getting support from family, friends and other carers...4 Young carers...7 An assessment for you and for the person you are looking after...

More information

FrontStream CRM Import Guide Page 2

FrontStream CRM Import Guide Page 2 Import Guide Introduction... 2 FrontStream CRM Import Services... 3 Import Sources... 4 Preparing for Import... 9 Importing and Matching to Existing Donors... 11 Handling Receipting of Imported Donations...

More information

Are You Looking After Someone who has a Drug, Alcohol or Gambling Problem?

Are You Looking After Someone who has a Drug, Alcohol or Gambling Problem? Are You Looking After Someone who has a Drug, Alcohol or Gambling Problem? East Dunbartonshire Community Addiction Team L.I.S.A WELCOME This leaflet is for anyone who cares for someone who is dependent

More information

EMAIL QUICK START GUIDE

EMAIL QUICK START GUIDE IT Services Microsoft Outlook 2010 EMAIL QUICK START GUIDE Contents What is Outlook?...2 Quick Guide to Email...2 Create a new e-mail message...2 Forward or reply to an e-mail message...2 Creating new

More information

Have you protected the most valuable things in your home? Protecting yourself as well as your home

Have you protected the most valuable things in your home? Protecting yourself as well as your home Have you protected the most valuable things in your home? Protecting yourself as well as your home What s inside 2 A product to suit your life today, and in the future 4 Income Cover for Sickness 6 Critical

More information

Hand, Head and Heart Exercise

Hand, Head and Heart Exercise Asset Based Community Development Asset-Based Community Development/Asset Mapping Texas Healthy Start Alliance March 7, 2014 Copyright 2014 H. Daniels Duncan, Faculty Member ABCD Institute Hand, Head and

More information

Lesson Idea 1 Attitudes to Money Is it fair that some people have more than others?

Lesson Idea 1 Attitudes to Money Is it fair that some people have more than others? Overview The Salvation Army is running projects all over the world, helping provide people with access to small loans or grants, skills training and more to help them get on their feet and work their own

More information

A Guide to Road Accidents

A Guide to Road Accidents A Guide to Road Accidents info@injuryclaimspecialists.com Contents About this Guide 2 Introduction to Road Accidents 3 How long will a Road Accident Claim take? 4 The Personal Injury Claims Process for

More information

Microsoft Outlook. KNOW HOW: Outlook. Using. Guide for using E-mail, Contacts, Personal Distribution Lists, Signatures and Archives

Microsoft Outlook. KNOW HOW: Outlook. Using. Guide for using E-mail, Contacts, Personal Distribution Lists, Signatures and Archives Trust Library Services http://www.mtwlibrary.nhs.uk http://mtwweb/cgt/library/default.htm http://mtwlibrary.blogspot.com KNOW HOW: Outlook Using Microsoft Outlook Guide for using E-mail, Contacts, Personal

More information

This handbook is meant to be a quick-starter guide to Agile Project Management. It is meant for the following people:

This handbook is meant to be a quick-starter guide to Agile Project Management. It is meant for the following people: AGILE HANDBOOK OVERVIEW WHAT IS THIS? This handbook is meant to be a quick-starter guide to Agile Project Management. It is meant for the following people: Someone who is looking for a quick overview on

More information

Making Connections. Using a theory of change to develop planning and evaluation

Making Connections. Using a theory of change to develop planning and evaluation Making Connections Using a theory of change to develop planning and evaluation By Jean Ellis, Diana Parkinson and Avan Wadia for Charities Evaluation Services February 2011 Background to this guide This

More information

In the same spirit, our QuickBooks 2008 Software Installation Guide has been completely revised as well.

In the same spirit, our QuickBooks 2008 Software Installation Guide has been completely revised as well. QuickBooks 2008 Software Installation Guide Welcome 3/25/09; Ver. IMD-2.1 This guide is designed to support users installing QuickBooks: Pro or Premier 2008 financial accounting software, especially in

More information

2012 Roth IRA Maximum Contribution

2012 Roth IRA Maximum Contribution building blocks to achieve financial growth 1900 E. Golf Rd., Suite 950, Schaumburg, IL 60173 630.539.9122 P 630.351.7493 F www.johntdavis.com AMERICA UNITED WEALTH PLANNING calculating planning managing

More information

Experience, Not Metrics

Experience, Not Metrics Part 7: Consolidating Test Results User Experience, Not Metrics by: R. Scott Barber You ve been running this test for weeks and sending me charts almost every day, but what does it all mean?!? If your

More information

Gateway EDI Client Website Help Document

Gateway EDI Client Website Help Document Gateway EDI Client Website Help Document Learning your way around a new website can be tricky we know that! This document will serve as a cheat sheet for questions that may arise as you maneuver around

More information

Tips for writing good use cases.

Tips for writing good use cases. Transforming software and systems delivery White paper May 2008 Tips for writing good use cases. James Heumann, Requirements Evangelist, IBM Rational Software Page 2 Contents 2 Introduction 2 Understanding

More information

LV= LIFE LV= LIFE INSURANCE

LV= LIFE LV= LIFE INSURANCE LV= LIFE LV= LIFE INSURANCE INSURANCE Key features of the LV= Life Insurance plan The Financial Conduct Authority is a financial services regulator. It requires us, LV=, to give you this important information

More information

Sending Email on Blue Hornet

Sending Email on Blue Hornet Sending Email on Blue Hornet STEP 1 Gathering Your Data A. For existing data from Advance or Outlook, pull email address, first name, last name, and any other variable data you would like to use in the

More information

Volunteering Database User Guide

Volunteering Database User Guide Volunteering Database User Guide v1.1 10/2014 Contents Page 1. Contents 2. Introduction 3. Getting ready to use the Volunteering Database 4. Registering for an ECAS account 8. Logging in to the Volunteering

More information

OET Cloud Services Getting Started Guide

OET Cloud Services Getting Started Guide OET Cloud Services Getting Started Guide Introduction OET Cloud Services uses Google Drive to let you store and access OET files anywhere -- on the web, and access them on your PC, or on any device connected

More information

How to plan marketing communications?

How to plan marketing communications? 10 Minute Guide How to plan marketing communications? Membership Services Moor Hall, Cookham Maidenhead Berkshire, SL6 9QH, UK Telephone: 01628 427500 www.cim.co.uk/marketingresources The Chartered Institute

More information

Your duties as a registrant. Standards of conduct, performance and ethics

Your duties as a registrant. Standards of conduct, performance and ethics Your duties as a registrant Standards of conduct, performance and ethics Contents Foreword 1 Introduction 3 The standards of conduct, performance and ethics 8 Fitness to practise 15 Glossary 16 Foreword

More information

I: Tell me about your family growing up? Do you have brothers or sisters?

I: Tell me about your family growing up? Do you have brothers or sisters? Interviewee: Kristen Pagliuca Interviewer: Lauren Spadaro Date of Interview: March 15, 2007 Transcriber: Student at Salter School Overseen by Dr. Judy Fask, College of the Holy Cross Abstract: Kristen

More information

Project Management Standards: A Review of Certifications/Certificates

Project Management Standards: A Review of Certifications/Certificates Project Standards: A Review of Certifications/Certificates Standards for Project Supporting Certification and Certificates Certificate Certification The Project Body of Knowledge PMBOK Guide Projects in

More information

Insurance Guide. for Arborists. Call us now for... Further information Advice Quotations

Insurance Guide. for Arborists. Call us now for... Further information Advice Quotations Insurance Guide for Arborists Call us now for... Further information Advice Quotations sales@tsins.co.uk www.tsins.co.uk facebook.com/tsins 2 of 17 Contents Page Terms of Use... 3 Introduction... 4 Business

More information

Santa Rally. Myth or Fact? ZaK MiR. why do you SpREadbEt? LESSonS FRoM HiStoRy. RESEaRCH in Motion update INTERVIEWS MR FTSE MARK AUSTIN

Santa Rally. Myth or Fact? ZaK MiR. why do you SpREadbEt? LESSonS FRoM HiStoRy. RESEaRCH in Motion update INTERVIEWS MR FTSE MARK AUSTIN S a xm n io it Ed the e-magazine created especially for active spreadbetters and CFd traders issue 11 - december 2012 Santa Rally Myth or Fact? ZaK MiR INTERVIEWS MR FTSE MARK AUSTIN why do you SpREadbEt?

More information

A guide to receiving direct payments from your local council

A guide to receiving direct payments from your local council A guide to receiving direct payments from your local council A route to independent living September 2009 This guide contains information on direct payments updated in 2009, under the provisions contained

More information

HADS 2.1.0e Quick Reference Guide

HADS 2.1.0e Quick Reference Guide HACC Funded Service Providers HADS 2.1.0e Quick Reference Guide HACC and Disability Services System (HADS) MDS Data Collection and Reporting Version 3.0 Ageing, Disability and Home Care, Family & Community

More information

An Introduction to Key Performance Indicators produced and written for CCI by Dr. Will Swan and Emma Kyng

An Introduction to Key Performance Indicators produced and written for CCI by Dr. Will Swan and Emma Kyng An Introduction to Key Performance Indicators produced and written for CCI by Dr. Will Swan and Emma Kyng Centre for Construction Innovation - November 2004 CONTENTS Executive Summary... 3 1. Introduction...

More information

Identification and Treatment Manual

Identification and Treatment Manual Therapeutic Identification of Depression in Young People Identification and Treatment Manual The TIDY project The Academic Unit of Child and Adolescent Psychiatry, Imperial College London & Lonsdale Medical

More information

CRM Basics. Applies to: CRM Online 2015 Update 1

CRM Basics. Applies to: CRM Online 2015 Update 1 CRM Basics Applies to: CRM Online 2015 Update 1 Wondering if this ebook applies to you? If your screen looks like this, you re in the right place. The ebook contains the essentials you need to know to

More information

How to Write a Good, if not Perfect Lab Notebook

How to Write a Good, if not Perfect Lab Notebook How to Write a Good, if not Perfect Lab Notebook Ashley Carter - Advanced Optics Lab Why are good lab notebooks important? A complete, legible, thorough lab notebook allows anyone to be able to perform

More information

Nationwide Paym. Terms and Conditions. How will Nationwide use your personal information? Terms and Conditions

Nationwide Paym. Terms and Conditions. How will Nationwide use your personal information? Terms and Conditions Nationwide Paym Terms and Conditions How will Nationwide use your personal information? In signing up and agreeing to these terms and conditions, you give your express consent to the use and disclosure

More information

WORKING WITH CRIMINAL JUSTICE CLIENTS IN DRUG AND ALCOHOL TREATMENT

WORKING WITH CRIMINAL JUSTICE CLIENTS IN DRUG AND ALCOHOL TREATMENT WORKING WITH CRIMINAL JUSTICE CLIENTS IN DRUG AND ALCOHOL TREATMENT Interviewer: Alison Churchill (AC), CEO, Community Restorative Centre Interviewee: Astrid Birgden (AB), Director, Compulsory Drug Treatment

More information

WORKING REMOTELY USING OUTLOOK WEB APP

WORKING REMOTELY USING OUTLOOK WEB APP WORKING REMOTELY USING OUTLOOK WEB APP Allen & Overy LLP 0090001-0000001 TSG:4829238.7 CONTENTS Section Page 1. What is Outlook Web App?...1 1.1 When Should it be Used?...1 1.2 What is Important to Know?...1

More information

Why you really do need to consider a WMS? - A white paper by Clydebuilt Business Solutions Ltd

Why you really do need to consider a WMS? - A white paper by Clydebuilt Business Solutions Ltd Why you really do need to consider a WMS? - A white paper by Clydebuilt Business Solutions Ltd Why you really do need to consider a Warehouse Management System? Times are changing and more often than not

More information

Kanban kick- start. By Tomas Björkholm at Crisp, April 2011

Kanban kick- start. By Tomas Björkholm at Crisp, April 2011 Kanban kick- start By Tomas Björkholm at Crisp, April 2011 INTRODUCTION... 1 AN APPROACH TO GET STARTED WITH KANBAN... 2 STEP 1 GET TO KNOW YOUR SYSTEM... 2 STEP 2 IDENTIFY YOUR SOURCES AND PRIORITIZE...

More information

Surviving A Relationship Break-Up - Top 20 Strategies

Surviving A Relationship Break-Up - Top 20 Strategies Surviving A Relationship Break-Up - Top 20 Strategies Surviving a relationship break-up can be one of the most difficult things we ever do and on an emotional level can be one of the most painful processes

More information

FreeWave Launches FreeWave CommControl, the most sophisticated, Windows-based network management software available

FreeWave Launches FreeWave CommControl, the most sophisticated, Windows-based network management software available FreeWave Technologies, INC. 1880 South Flatiron Court Boulder, CO 80301 FreeWave Launches FreeWave CommControl, the most sophisticated, Windows-based network management software available FreeWave is launching

More information

Accessing Finance: A Guide for Food and Drink Companies

Accessing Finance: A Guide for Food and Drink Companies Accessing Finance: A Guide for Food and Drink Companies 2 1 loan bank equity FINANCE GROWTH Contents Page 1 Introduction 2 2 Types of Finance 4 2.1 Founder, Friends and Family 4 2.2 Equity Investors 5

More information

Parcelhub - Linnworks Custom Courier Integration Script

Parcelhub - Linnworks Custom Courier Integration Script Parcelhub - Linnworks Custom Courier Integration Script What is it? When an order is processed using Linnworks, Linnworks has the ability to book a shipment and print shipping labels for that order. Linnworks

More information

Encrypting Your Email Using the free COMODO Secure Email Certificate

Encrypting Your Email Using the free COMODO Secure Email Certificate Encrypting Your Email Using the free COMODO Secure Email Certificate These instructions will guide you through the process of getting a free Secure Email Certificate Issued by COMODO. This document will

More information

EMAIL MARKETING TIPS FOR YOUR SALES TEAM

EMAIL MARKETING TIPS FOR YOUR SALES TEAM EMAIL MARKETING TIPS FOR YOUR SALES TEAM 10 Email Marketing Tips for Your Sales Team Email communication is the modern version of direct mail. You wouldn t leave out your signature or an intro greeting

More information

Preparing for Emergencies. Guide for Communities

Preparing for Emergencies. Guide for Communities Preparing for Emergencies Guide for Communities March 2011 Aim of this information: This leaflet will help you take the first steps to think about why and how you can help your community be prepared for

More information

New pension rules explained take the whole lot as a lump sum

New pension rules explained take the whole lot as a lump sum 0117 980 9926 www.hl.co.uk October 2014 New pension rules explained take the whole lot as a lump sum On 19 March the Chancellor announced what he described as the most radical changes to pensions in almost

More information

Why should I back up my certificate? How do I create a backup copy of my certificate?

Why should I back up my certificate? How do I create a backup copy of my certificate? Why should I back up my certificate? You should always keep a backup copy of your ACES Business Certificate on a location external to your computer. Since it s stored locally on your computer, in the Windows

More information

MSP Business Plan - Overview

MSP Business Plan - Overview MSP Business Plan - Overview There are two parts to the MSP Business plan, a spreadsheet to demonstrate the financial implications of a MSP model, and this document detailing all of the considerations

More information

Identifying Information Assets and Business Requirements

Identifying Information Assets and Business Requirements Identifying Information Assets and Business Requirements This guidance relates to: Stage 1: Plan for action Stage 2: Define your digital continuity requirements Stage 3: Assess and manage risks to digital

More information

Google Analytics Health Check

Google Analytics Health Check Google Analytics Health Check Summary Google Analytics (GA) is a free tool for recording information about visitors and actions on your website or mobile application. Once the Google Analytics tracking

More information

LV= LIFE LV= LIFE INSURANCE. Policy Summary

LV= LIFE LV= LIFE INSURANCE. Policy Summary LV= LIFE LV= LIFE INSURANCE INSURANCE Policy Summary LV= Life Insurance Policy Summary In this summary, we try to help you by giving you the key facts of the plan. It doesn t set out the full terms and

More information

Everything You Need To Know About Expenses

Everything You Need To Know About Expenses presents Everything You Need To Know About Expenses An income tax guide for self-employed people by Sunny Widerman Table of Contents Introduction 3 Is this booklet for you? 3 What this booklet covers 3

More information

HEALTH AND SAFETY INCIDENT INVESTIGATION

HEALTH AND SAFETY INCIDENT INVESTIGATION HEALTH AND SAFETY INCIDENT INVESTIGATION. Guideline to conducting an investigation into a health and safety incident Introduction The has a duty under the Work Health and Safety Act 2011 to ensure where

More information

PROGRESS THROUGH PARTNERSHIP MAKING A DIFFERENCE GUIDANCE PERFORMANCE MANAGEMENT FRAMEWORK AND CONTINUOUS IMPROVEMENT

PROGRESS THROUGH PARTNERSHIP MAKING A DIFFERENCE GUIDANCE PERFORMANCE MANAGEMENT FRAMEWORK AND CONTINUOUS IMPROVEMENT PROGRESS THROUGH PARTNERSHIP MAKING A DIFFERENCE GUIDANCE PERFORMANCE MANAGEMENT FRAMEWORK AND CONTINUOUS IMPROVEMENT July 2014 Contents Page Introduction 3 What is continuous improvement? 4 Why do we

More information

Information Sheet Updated March 2007

Information Sheet Updated March 2007 Duty of Care and Negligence Villamanta Disability Rights Legal Service Inc. Information Sheet Updated March 2007 What is Negligence? Negligence is when someone who owes you a duty of care, has failed to

More information

Look after your mental health

Look after your mental health Look after your mental health It s important to take care of yourself and get the most from life. This booklet suggests 10 practical ways to look after your mental health. What is mental health? Hi, how

More information

The Mind guide to insurance cover and mental health. guide to. insurance cover and mental health

The Mind guide to insurance cover and mental health. guide to. insurance cover and mental health The Mind guide to insurance cover and mental health guide to insurance cover and mental health The Mind guide to insurance cover and mental health This booklet is for anyone who wants to know how a mental

More information

Supporting victims and witnesses with a learning disability

Supporting victims and witnesses with a learning disability Supporting victims and witnesses with a learning disability July 2009 Contents Introduction page 2 The Crown Prosecution Service page 5 The Code for Crown Prosecutors page 8 Ability to give evidence page

More information

A conversation with Scott Chappell, CMO, Sessions Online Schools of Art and Design

A conversation with Scott Chappell, CMO, Sessions Online Schools of Art and Design A conversation with Scott Chappell, CMO, Sessions Online Schools of Interviewed by: Steven Groves, StevenGroves.com Guy R. Powell, DemandROMI Can you talk to us a little bit about Sessions and what Sessions

More information

Online Accounting Software FUNDING OPTIONS GUIDE

Online Accounting Software FUNDING OPTIONS GUIDE Online Accounting Software FUNDING OPTIONS GUIDE Why you need to think about funding Every business needs money. Starting a business presents new challenges, many of which will require some financial outlay.

More information

Ten Steps to Writing a Constitution

Ten Steps to Writing a Constitution Ten Steps to Writing a Constitution What is a constitution? In basic terms, a constitution is simply a set of written rules or an agreement governing the aims of your organisation, how it will be run and

More information

SPAM UNDERSTANDING & AVOIDING

SPAM UNDERSTANDING & AVOIDING SPAM UNDERSTANDING & AVOIDING Modified: September 28, 2006 SPAM UNDERSTANDING & AVOIDING...5 What is Spam?...6 How to avoid Spam...6 How to view message headers...8 Setting up a spam rule...10 Checking

More information

User Stories Applied

User Stories Applied User Stories Applied for Agile Software Development Mike Cohn Boston San Francisco New York Toronto Montreal London Munich Paris Madrid Capetown Sydney Tokyo Singapore Mexico City Chapter 2 Writing Stories

More information

Interreg Europe Online application system USER MANUAL

Interreg Europe Online application system USER MANUAL European Union European Regional Development Fund Sharing solutions for better regional policies Interreg Europe Online application system USER MANUAL 01 June 2015 v. 01/06/2015 Login: Login information

More information

How to Study Mathematics Written by Paul Dawkins

How to Study Mathematics Written by Paul Dawkins How to Study Mathematics Written by Paul Dawkins Before I get into the tips for how to study math let me first say that everyone studies differently and there is no one right way to study for a math class.

More information

Email standards, protocol and guidance

Email standards, protocol and guidance Email standards, protocol and guidance July 2010 1 Email standards, protocol and guidance A good guide to communications for staff Introduction The following guidance introduces good practice for writing

More information

A leaflet about death, bereavement and grief for young people

A leaflet about death, bereavement and grief for young people A leaflet about death, bereavement and grief for young people www.rd4u.org.uk What is bereavement? Bereavement simply means losing someone through death. It could be one of your parents, grandparents,

More information

Supporting decision making

Supporting decision making Disability Services Supporting decision making A guide to supporting people with a disability to make their own decisions Department of Human Services Acknowledgements Disability Services thanks the many

More information

The KGpg Handbook. Jean-Baptiste Mardelle Rolf Eike Beer

The KGpg Handbook. Jean-Baptiste Mardelle Rolf Eike Beer Jean-Baptiste Mardelle Rolf Eike Beer 2 Contents 1 Introduction 5 2 Getting Started 6 3 Using KGpg 8 3.1 Generating a key...................................... 8 3.2 Revoking a key.......................................

More information

Chapter 4 Legal Ethics

Chapter 4 Legal Ethics Chapter 4 Legal Ethics Yes. You read that right legal ethics. Har de har. Go ahead. Get it out of your system. How about this one? Why do scientists prefer using lawyers over lab rats? There are some things

More information

Outlook Web Access (OWA or WebMail) Frequently Asked Questions

Outlook Web Access (OWA or WebMail) Frequently Asked Questions Outlook Web Access (OWA or WebMail) Frequently Asked Questions If you are a part-time staff member, adjunct faculty member, or Villanova student, you will access your Villanova email using a program called

More information

Getting Census Data into ArcMap or ArcView. Obtaining Shapefiles from ESRI and Data from the Census Bureau

Getting Census Data into ArcMap or ArcView. Obtaining Shapefiles from ESRI and Data from the Census Bureau Obtaining Shapefiles from ESRI and Data from the Census Bureau 1) Download the boundary shapefile from the ESRI website: http://arcdata.esri.com/data/tiger2000/tiger_download.cfm. Select the area that

More information

I-1: Convince students that hard work leads to success ( I Can )

I-1: Convince students that hard work leads to success ( I Can ) Teach Lessons on Malleable Intelligence Why Do I Need to Teach Lessons on Malleable Intelligence? Some of your students may enter the classroom doubting their ability to perform what is asked of them,

More information

Email Retention Information Messages automatically age out of your mailbox

Email Retention Information Messages automatically age out of your mailbox Email Retention Information Messages automatically age out of your mailbox Everything in your mailbox is subject to deletion after a certain time period (described below) with the exception of your Contacts.

More information

OPERATIONAL PROJECT MANAGEMENT (USING MS PROJECT)

OPERATIONAL PROJECT MANAGEMENT (USING MS PROJECT) OPERATIONAL PROJECT MANAGEMENT (USING MS PROJECT) 3 DAY COURSE INTRODUCTION The principles of project management are generic and therefore can be applied to all projects regardless of business sector.

More information

How Do I Find. the Right CRM. for My Business? a guide by

How Do I Find. the Right CRM. for My Business? a guide by How Do I Find the Right CRM for My Business? a guide by Why Tracking Your Business in Spreadsheets and email Won t Work Most small businesses initially track customers using email and Microsoft Excel.

More information

Record-Level Access: Under the Hood

Record-Level Access: Under the Hood Record-Level Access: Under the Hood Salesforce, Summer 15 @salesforcedocs Last updated: May 20, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of

More information

Milestone Federated Architecture TM

Milestone Federated Architecture TM Milestone Systems White Paper Milestone Federated Architecture TM Prepared by: John Rasmussen, Product Manager, Milestone XProtect Corporate Milestone Systems 30 November 2010 Page 1 of 15 Table of Contents

More information

WYSIWYG. v. 5.3.70 Rev 11/08 1

WYSIWYG. v. 5.3.70 Rev 11/08 1 WYSIWYG Overview...2 Objectives...2 EXERCISE 2.1: View a Diagram of WYSIWYG Components...3 W hat is W YSIW YG?...4 Library...5 Image Library...5 Document Library...6 EXERCISE 2.2: Uploading Library Elements...8

More information

Agile So)ware Development

Agile So)ware Development Software Engineering Agile So)ware Development 1 Rapid software development Rapid development and delivery is now often the most important requirement for software systems Businesses operate in a fast

More information

A Capability Model for Business Analytics: Part 3 Using the Capability Assessment

A Capability Model for Business Analytics: Part 3 Using the Capability Assessment A Capability Model for Business Analytics: Part 3 Using the Capability Assessment The first article of this series presents a capability model for business analytics, and the second article describes a

More information

Lesson 5 Inserting Hyperlinks & Action Buttons

Lesson 5 Inserting Hyperlinks & Action Buttons Lesson 5 Inserting Hyperlinks & Action Buttons Introduction A hyperlink is a graphic or piece of text that links to another web page, document, or slide. By clicking on the hyperlink will activate it and

More information

10 steps to better secure your Mac laptop from physical data theft

10 steps to better secure your Mac laptop from physical data theft 10 steps to better secure your Mac laptop from physical data theft Executive summary: This paper describes changes Mac users can make to improve the physical security of their laptops, discussing the context

More information

Microsoft Axapta Inventory Closing White Paper

Microsoft Axapta Inventory Closing White Paper Microsoft Axapta Inventory Closing White Paper Microsoft Axapta 3.0 and Service Packs Version: Second edition Published: May, 2005 CONFIDENTIAL DRAFT INTERNAL USE ONLY Contents Introduction...1 Inventory

More information