Redundancy Payments Services. A Statement of Charter Standards
|
|
- Isabel Bradford
- 7 years ago
- Views:
Transcription
1 Redundancy Payments Services A Statement of Charter Standards
2 How can we help you? Losing your job through redundancy can come as quite a shock. One of the first things you will want to know is what payments you might be entitled to and how to get them. This leaflet outlines your rights and tells you what the Redundancy Payments Service can do for you and how to get our help. You should also contact your local Social Security Office immediately for advice on any benefits you may be entitled to as a result of losing your job. We can help you in a number of ways: If your employer has gone out of business or has not paid what you are due, we may be able to make payments in place of your employer. If your employer cannot afford to make redundancy payments without risking going out of business, we may be able to make the payments for your employer, provided your employer agrees to repay the money as soon as the business can afford it. We want to provide you with a fast, accurate and sympathetic service. This leaflet sets out our charter of service, so that you know what you are entitled to expect from us. The text of this leaflet is available in larger print. A copy may be obtained by calling Freephone (This leaflet is not a full statement of the law on redundancy and insolvency payments by which the Redundancy Payments Service must operate). 1
3 Redundancy payments What payments am I entitled to if I am made redundant? Your employer should pay you: Wages owed Holiday pay owed Pay in lieu of notice if you have not been given the proper period of notice Redundancy payment if you qualify Am I entitled to a redundancy payment? You are normally entitled to a redundancy payment from your employer if: you have been employed continuously by your employer for at least two years; and you made a claim in writing to your old employer within six months of being made redundant. How much redundancy payment will I get? Your employer must pay you at least the amount of the redundancy payment payable under Employment Protection legislation. This amount is based on: the number of years you have and worked for your employer; your weekly pay; and your age. The weekly pay taken into account is subject to a maximum amount set by the Government and reviewed each year. What if my employer hasn t paid me? If your employer makes you redundant and doesn t pay your wages, your holiday pay, your pay in lieu of notice or your redundancy pay, you should immediately claim them from your employer in writing. 2 It would be advisable to keep a copy in case of any later dispute.
4 What if my employer can t pay me? If your employer fails to pay you your redundancy payment and you have taken all reasonable steps to obtain it, we may be able to make you a payment. You should make your claim to us on Form RP1. If your employer has not given you this form you can get it from our Customer Service Unit, download a copy from our website or make your application online. (Our contact details are given on page 7 of this leaflet). We cannot pay other debts unless the employer is legally insolvent. Where can I get further help or advice? You can ring the Redundancy Payments Service free Helpline or write to our Customer Service Unit (our phone number and address can be found on page 7 of this leaflet). Remember We are here to help you. Booklet ER3, Redundancy Entitlement Statutory Rights, contains further information 3
5 Insolvency payments What happens if my employer is made insolvent? If your employer is made legally insolvent, an Insolvency Practitioner will be appointed and will deal with debts owed to employees. What can I claim? The main debts you can claim are: Wages owed Holiday pay owed Compensation for pay lost through not being given a proper period of notice or pay in lieu of notice. Redundancy payment if you qualify How can I claim? enclosed insert. The Insolvency Practitioner will normally arrange for you to complete the necessary forms. If you are still owed money after we have paid you, tell the Insolvency Practitioner who may be able to pay the balance if there are sufficient assets. If you are unemployed it is in your interests to claim unemployment benefit right away we may deduct from any claim for pay in lieu of notice the amount of benefit to which you are entitled even if you do not claim it. Where can I get further help or advice? Booklet ER5, Your Rights if your Employer is Insolvent, contains further information If your employer is legally insolvent, you can claim payment of these debts from us, subject to maximum amounts. For details of the maximum amounts payable please see the 4
6 What happens when another employer takes over the business? A new employer who takes over the business is normally obliged to honour your contract of employment and is responsible for any debts the previous employer owed you. If the new employer keeps you on, you are not entitled to a redundancy payment. What happens if I am dismissed? If you are dismissed in the course of a business transfer from one employer to another, you are not normally entitled to a redundancy payment, although you may be able to claim compensation for unfair dismissal from the new employer. In some cases, dismissed employees are entitled to receive redundancy payments from the previous employer for example, where the new employer has sound commercial reasons for not employing them. Employees may have to apply to an Industrial Tribunal to resolve any dispute. There are time limits for applying. Will a transfer delay my payment? Entitlement can take some time to assess in cases where the business is being or has been transferred to a new employer. If you have made a claim with us and you are concerned about a delay, contact us and we will do our best to answer your questions and explain what is happening. 5
7 Further information What happens to my claim? If you claim a redundancy payment from us: We may have to check your employer s financial circumstances and wage records. We may have to see whether the business is being transferred to a new employer, who might be responsible for paying you. As soon as we are sure of your entitlement, we will arrange for a payment to be sent to you. If you claim insolvency payments through an Insolvency Practitioner: What happens if I disagree with the decisions made? If you have a dispute with your employer, your Insolvency Practitioner or the Redundancy Payments Service about your entitlement, you have the right to ask an Industrial Tribunal for a legally binding decision. There are time limits for applying. Booklet ET1(NI) (April 2008), Jurisdiction Procedure in Industrial Tribunals, contains further information The Insolvency Practitioner may have to check your employer s wage records. The Insolvency Practitioner may have to see whether the business can be sold to a new employer, who may be responsible for paying you. The Insolvency Practitioner will submit your claim to us. 6
8 How can I find out more? The forms and leaflets you may require are available: By ringing our free Helpline on (Monday to Friday 9am 4.30pm) By writing to our Customer Service Unit at: Redundancy Payments Service Room 203 Adelaide House Adelaide Street Belfast BT2 8FD From your local JobCentre, the addresses of which are given in the phone book under Government of Northern Ireland Department for Employment and Learning. From our website at Our Helpline and Customer Service Unit can answer general enquiries and complaints. Where do I send my claim? The claim form should be sent to the Insolvency Practitioner who issued it. If the employer is not legally insolvent return it to: Redundancy Payments Service Room 203 Adelaide House Adelaide Street Belfast BT2 8FD Apply online You can submit your application information electronically via our secure Interactive Website at: From the Office of the Industrial Tribunals & Fair Employment Tribunal (Application to an Industrial Tribunal (ET1)) 7
9 Our Service Charter Our standards of service We aim to: Pay your claim accurately. Pay your claim as quickly as possible. Answer your enquiries promptly and courteously. Deal with any complaints promptly and efficiently. Details of our standards of service for dealing with claims are given in the enclosed insert. Our performance We aim to monitor our performance at all times, in order to improve our service to you. If you call us, your enquiry will be answered promptly and courteously. If we cannot help immediately, we will tell you when we will call you back. If you write to us, we will reply within five working days of your letter arriving. If you want to ask about your claim, please ring our free Helpline or write to our Customer Service Unit (You will find the address on the back cover). We will pass your enquiry to the person dealing with your claim, who will respond to it. You will always be told who is dealing with your claim and be able to ask for that person by name if you need to make any further enquiries. Keeping in touch If you want information or advice, please ring our free Helpline ( ) or write to or our Customer Service Unit. You will find the address on the back cover. 8
10 If you are not satisfied If you are unhappy about the service we are giving you, please write to our Customer Service Unit and tell us why. We will investigate your complaint, give you a full explanation and put right anything which has gone wrong. We aim to deal with complaints within five working days but where the matter is complex this may take longer. In the latter instance, your complaint will be acknowledged in writing and at the same time we will advise you of any reason(s) for the delay and when you can expect a full response. If you feel the matter has still not been resolved, please telephone or write to the Manager of Redundancy Payments Service, whose address is on page 7. You may also write at any time to a MLA/MP, who may decide to refer your complaint to the Ombudsman. There are time limits for referring a complaint to the Ombudsman who may investigate any of the Department s administrative actions but not the actual decision on your claim. If you do not agree with our assessment of your claim, please let us know and we will check it, revise it if appropriate, and write to you within five working days. If you are still dissatisfied, you have the right to ask an independent Industrial Tribunal for a legally binding decision. There are time limits for applying. Application forms can be obtained from JobCentres throughout Northern Ireland, the addresses of which are given in the phone book under Government of Northern Ireland Department for Employment and Learning. Keeping up the standard We will revise our standards to take account, as far as we can, of the sort of service you require. Our Customer Service Unit will welcome your suggestions about how to improve the service. We will also be carrying out regular customer surveys to find out what you think of our service and will publish the results. 9
11 10
12 THE DEPARTMENT: Our aim is to promote learning and skills, to prepare people for work and to support the economy. This document is available in other formats upon request. Further information: freephone: web: CUSTOMER SERVICE UNIT Redundancy Payments Service Room 203 Adelaide House Adelaide Street Belfast BT2 8FD Freephone
About the Department for Work and Pensions. Our service standards
About the Department for Work and Pensions Our service standards 2 About the Department for Work and Pensions Contents 3 Introduction 3 Disability and Carers Service 4 Jobcentre Plus 4 The Pension Service
More informationTaxes are dealt with and collected by HM Revenue and Customs (HMRC). There are different types of tax, which include those listed below.
Freephone 0800 197 6026 www.businessdebtline.org Income tax debt What this fact sheet covers This fact sheet tells you about how to deal with income tax arrears owed to HM & and Customs (HMRC). It explains
More informationHelping you find and get on in work
welcome guide CONTENTS Introduction What Universal Credit is, and what you ll need to do to claim it. This section tells you what you ll get if you re doing all you can to find work, and what will happen
More informationDirect Earnings Attachment
Direct Earnings Attachment A Guide for Employers Publication Date: XX XXXXX 2015 1 What this Guide is about This guide explains what you, as an employer, need to do if DWP Debt Management (part of the
More informationpaternity Statutory Paternity Pay Additional Paternity Leave Paternity Pay Paternity Leave aternity What you need to know
Pregnancy PREGNANCY and AND work WORK What you need to know as an employer employee Babies BABIES due DUE on ON or OR after AFTER 3 APRIL 2011 Work during pregnancy Returning to work Statutory Maternity
More informationHow do I complain about the service I get from the Child Support Agency? Information and guidance
How do I complain about the service I get from the Child Support Agency? Information and guidance What is this leaflet about? This leaflet explains how you can make a complaint about the service you have
More informationRedundancy & Insolvency payments application Claim for payments from the National Insurance Fund
Redundancy & Insolvency payments application Claim for payments from the National Insurance Fund The Employment Rights (Northern Ireland) Order 1996 This application form should only be completed by Northern
More informationYour Options. A simple guide to available debt options
Your Options A simple guide to available debt options Contents Welcome 3 Our Customer Service Charter 3 Protected Trust Deeds 4 Debt Arrangement Scheme 6 Sequestration 8 Debt Management Plan 10 Minimal
More informationGuide to Current Account Switching
Guide to Current Account Switching Thinking of switching? All you have to do is follow these 3 easy steps to move to your new Allied Irish Bank (GB) current account. Get in touch! Call into a branch, or
More informationCroydon Housing Service Information Sheet 12
Croydon Housing Service Information Sheet 12 Money Matters how to deal with debt Mortgage Arrears If you're struggling to pay your mortgage, you need to act quickly - even if the problems are only temporary.
More information19. Tax credits and flexible working
19. Tax credits and flexible working Updated April 2014 Tax credits and flexible working is one of a series of Child Poverty Action Group in Scotland leaflets giving guidance to advisers and those working
More informationWhat happens if we have paid you too much tax credit?
What happens if we have paid you too much tax credit? COP26 CODE OF PRACTICE Contents How we work out your tax credit 1 Adjusting awards during the year 2 Stopping awards 3 Finalising awards at the end
More informationState Pension. Your notes booklet. Remember The easy way to claim your State Pension is online or by phone. Important.
State Pension Your notes booklet These notes tell you more about the State Pension, and help you fill in your claim form. Remember The easy way to claim your State Pension is online or by phone Visit www.gov.uk/state-pension
More informationGuidance. Guide to Debt Relief Orders. When, Where, How, Who, What
Guidance Guide to Debt Relief Orders When, Where, How, Who, What June 2011 Contents 1 About this Guide Page 5 2 What is a 6 What are your duties in connection with a debt relief order? 10 Debt relief
More informationImportant information. Key Features of the Prudential International Investment Portfolio (Capital Redemption Option)
Important information Key Features of the Prudential International Investment Portfolio (Capital Redemption Option) > Contents About this booklet 4 About the Prudential International Investment Portfolio
More informationRaising Concerns or Complaints about NHS services
Raising Concerns or Complaints about NHS services Raising concerns and complaints A step by step guide Raising concerns and complaints Questions to ask yourself: 1. What am I concerned or dissatisfied
More informationComplaints & Comments Leaflet
Church Road Medical Practice Complaints & Comments Leaflet LET THE PRACTICE KNOW YOUR VIEWS PARTNERS Dr D Y Patwala Dr N Mugerwa Please Print a Copy (Revised Sept 2013) 1 Complaints Information on Website
More informationtalk Our calls only phone service code of practice
talk Our calls only phone service code of practice Introduction This is our code of practice, which explains the services we offer for our calls only product, provides some general information and tells
More informationTransferring your pension
April 2014 Contact Details We can be contacted at: The Pensions Advisory Service 11 Belgrave Road London SW1V 1RB Helpline 0845 601 2923 General Office 020 7630 2250 Fax 020 7592 7000 For enquiries, please
More informationFunded by the General Dental Council www.dentalcomplaints.org.uk
Making a complaint about private dental care Funded by the General Dental Council www.dentalcomplaints.org.uk Everybody was very helpful. They explained everything clearly. It was very fair. Cecilia Andrews,
More informationMaternity Allowance. Notes sheet. Please keep these notes for your information, do not return them with your MA1 claim form.
Maternity Allowance Please keep these notes for your information, do not return them with your MA1 claim form. Notes sheet l Help if you are expecting a baby and you are or have been employed but cannot
More informationUse form N245 to ask for a varied order. You can get this free online at hmctsformfinder.justice.gov.uk
EX326 I cannot pay my judgment What do I do? What should I do? This leaflet explains what you can do if you cannot pay the judgment or if the claimant (the person who took you to court) asks the court
More informationHere to help sort out problems with your legal service provider
How do we sort out problems? Our job is to look at complaints about service providers in a fair way and without taking sides. If we think the service complained about was of a reasonable standard, we will
More informationMCL 3. Help with Council Tax. A guide to the Local Council Tax Reduction Scheme
MCL 3 Help with Council Tax A guide to the Local Council Tax Reduction Scheme Leaflets and where to get them All leaflets are available free of charge. You can get them from the One Stop Shops, Citizen
More informationMortgage & lifestyle Mortgage & lifestyle protection. Policy Summary
Mortgage & lifestyle Mortgage & lifestyle protection protection Policy Summary Mortgage and Lifestyle Protection Policy Summary In this summary, we try to help you by giving you the key facts of the plan.
More informationYour electricity key prepayment meter
Your electricity key prepayment meter Contents Top Ten Tips 3 Electricity key prepayment meter 4 Buying credit 4 Details we need from your receipt 5 Lost or damaged your key? 5 What will you pay? 6 Standard
More informationKey Features of the Prudential Investment Plan (including additional investments)
Key Features of the Prudential Investment Plan (including additional investments) Applicable to plans originally taken out from 11 November 2013 Important information you need to read Braille, large print
More informationA step-by-step guide to making a complaint about health and social care
A step-by-step guide to making a complaint about health and social care www.healthwatchhampshire.co.uk Step by step Page 3 Are you concerned about something that is happening now? Do you need to make a
More informationWhat happens when someone denies they are the parent of a child? Parentage disputes
What happens when someone denies they are the parent of a child? Parentage disputes About this leaflet This leaflet explains what happens when someone named as the parent of a child in a child maintenance
More informationWork and cancer legal and finances
Work and cancer legal and finances This information is an extract from the booklet, Work and cancer. You may find the full booklet helpful. We can send you a copy free see page 12. Contents Discrimination
More informationTenants Guide to the Right to Buy
Contents Section Page No. 1 Welcome to our Right to Buy Guide 2 2 Our Service Standards 3 3 Warning Cold Callers 4 4 Introduction to Right to Buy 5 5 Steps in the Right to Buy process 6 6 The Section 125
More informationthe ombudsman and smaller businesses
the ombudsman and smaller businesses your guide to the Financial Ombudsman Service the independent expert in settling complaints between consumers and businesses providing financial services about this
More informationHousing Benefit & Council Tax Reduction for Pensioners Revenues & Benefits Service Information Booklet
Benefits Housing Benefit & Council Tax Reduction for Pensioners Revenues & Benefits Service Information Booklet Contents Page How do I access the service? 3 What is Council Tax Reduction and who can claim
More informationNORTH EAST DERBYSHIRE DISTRICT COUNCIL
NORTH EAST DERBYSHIRE DISTRICT COUNCIL Housing and Council Tax Benefit Benefits advice In this booklet: do you need help to pay your rent or Council Tax? Contents: are you entitled? claim now What are
More informationYour Rights at Work in Australia Prepared by Labor Council of NSW For more information call our hotline1800 688 919
Your Rights at Work in Australia Prepared by Labor Council of NSW www.labor.net.au For more information call our hotline1800 688 919 HOW PAY AND CONDITIONS ARE SET IN AUSTRALIA ACTS OF PARLIAMENT Legislation
More informationInformation about how to pay compliments, raise concerns or complain about services at Lancashire Teaching Hospitals NHS Foundation Trust
Information about how to pay compliments, raise concerns or complain about services at Lancashire Teaching Hospitals NHS Foundation Trust This leaflet provides practical information on how you can provide
More informationCASH ISA SAVINGS CONDITIONS. For use from 2nd September 2016.
CASH ISA SAVINGS CONDITIONS. For use from 2nd September 2016. WELCOME TO HALIFAX This booklet explains how your Halifax savings account works, and includes its main conditions. This booklet contains: information
More informationA GUIDE TO THE LAW IN ALBERTA REGARDING EMPLOYMENT LAW
A GUIDE TO THE LAW IN ALBERTA REGARDING version: 2014 COPYRIGHT & DISCLAIMER GENERAL All information is provided for general knowledge purposes only and is not meant as a replacement for professional legal
More informationThe County of CEREDIGION Coroners Service Charter
The County of CEREDIGION Coroners Service Charter Prepared by the H.M.Coroner Mr.Peter Brunton and Ceredigion County Council Coroners Service Charter GENERAL Application 1. This Charter tells you what
More informationClaiming redundancy and insolvency payments
Claiming redundancy and insolvency payments We provide help to former employees of insolvent companies who are owed wages and other money. Former employees may also claim a redundancy payment if the employer
More informationCode of Conduct on Mortgage Arrears. A Consumer Guide
Code of Conduct on Mortgage Arrears A Consumer Guide Introduction If you are having trouble paying your mortgage or think you may have trouble paying your mortgage in the near future, the Central Bank
More informationKEY FEATURES OF THE PHASED ANNUITY PLAN
KEY FEATURES OF THE PHASED ANNUITY PLAN The Financial Services Authority is the independent financial services regulator. It requires us, Friends Life Company Ltd, to give you this important information
More informationFamily law a guide for legal consumers
Family law a guide for legal consumers Image Credit - Jim Harper A relationship breakdown is a difficult time for anyone. It is one of the most stressful experiences in life. Where you have to involve
More informationScottish Housing Associations Pension Scheme. Member Guide for the Defined Contribution Scheme
Scottish Housing Associations Pension Scheme Member Guide for the Defined Contribution Scheme Welcome to The Pensions Trust The Pensions Trust is one of the leading workplace pension funds in the UK. As
More informationIS8 Homeowners Help with housing costs
IS8 Homeowners Help with housing costs www.dsdni.gov.uk Homeowners help with housing costs This information sheet provides information on the help which may be available for owner-occupiers who have housing
More informationIndependent Transport Associates Limited. Customer Complaints-Handling Procedure
Independent Transport Associates Limited Customer Complaints-Handling Procedure Introduction & Background Approved by the Department for Transport, ITAL offers independent revenue collection and support
More informationDealing with mortgage arrears. A Guide to Safeguarding Your Home.
Dealing with mortgage arrears Dealing with mortgage arrears When you miss payments on your mortgage or you feel at risk of missing payments, you should contact a Debt Action NI advisor immediately for
More informationHow does HMRC work out how much income tax I owe?
Taxes are dealt with and collected by HM Revenue & Customs (HMRC). There are different types of tax, which include those listed below. Income tax. This is a tax you pay on income you receive. National
More informationLand & Property Services Customer Charter
Land & Property Services Customer Charter This booklet explains the work we do and sets out the standards we want to achieve. If you require this information in a different language or format, please dial
More informationKey information pack. Fixed Rate Cash ISA
Fixed Rate Cash ISA Key information pack Post Office Money Fixed Rate Cash ISA is provided by OneFamily. Savings in Post Office Money cash ISAs are deposited with Bank of Ireland UK. PostOfficeMoney.co.uk
More informationHow To Get Out Of Debt
Are you worried about your mortgage? Get advice now If you are struggling to pay your mortgage, act now to stop your situation becoming worse Funded by the Northern Ireland Executive, delivered through
More informationcard account Terms and Conditions Handled with care Your account credit card
card account Your account Handled with care credit card Contents These tell you about the services that are available with your Post Office card account. Please read this booklet carefully as a Post Office
More informationMaking a complaint. The difference between making a complaint and clinical negligence
Macmillan and Cancerbackup have merged. Together we provide free, high quality information for all. Making a complaint This fact sheet is for people who want to make a complaint because they re unhappy
More informationConditions for Intamac Home Monitoring Service via the Internet
CONTENTS 1. Interpretation 2. The Service 3. Duration 4. Our Commitment 5. Getting Started 6. Making Sure the Service is Secure 7. Things we May Have to Do 8. Repairing Faults in the Service 9. Paying
More informationDebt Management Services
Debt Management Services WHAT ARE DEBT MANAGEMENT SERVICES? This booklet provides you with important information about debt management services. It will help you to: understand what debt management services
More informationJersey Employment and Discrimination Tribunal. Making a complaint under the Employment (Jersey) Law 2003
Jersey Employment and Discrimination Tribunal Making a complaint under the Employment (Jersey) Law 2003 Please read this leaflet if you are considering making a complaint about your employment to the Jersey
More informationMortgage Arrears Resolution Process
Mortgage Arrears Resolution Process AIB Mortgage Arrears Resolution Process A practical guide for AIB mortgage customers. Drop in to any branch 1890 252 008 www.aib.ie Working together to find resolutions.
More information1.3 What is the cash accounting scheme?
Foreword This notice cancels and replaces Notice 731 (August 2008). Details of any changes to the previous version can be found in paragraph 1.2 of this notice. The legal basis for the cash accounting
More informationChildcare in Your Own Home
In 2006 the Approved Home Childcare Scheme was introduced to Northern Ireland. This allows Approved Home Childcarers to provide childcare in the family home. Approved Home Childcarers can become approved
More informationChanges to contribution-based Employment and Support Allowance. Welfare Reform Act 2012 May 2012
Changes to contribution-based Employment and Support Allowance Welfare Reform Act 2012 May 2012 Welfare Reform Act: Changes to contribution based Employment and Support Allowance Changes to Employment
More informationBackdating your claim
Backdating your claim Housing and council tax benefit advice Equal Opportunities Statement Gravesham Borough Council is committed to ensuring that no service user or customer is discriminated against on
More informationYour guide to Housing Benefit and Council Tax Benefit 2011-12
Your guide to Housing Benefit and Council Tax Benefit 2011-12 Housing Benefit and Council Tax Benefit explained In the current climate of financial insecurity, the more help we can get the better when
More informationHelp using this PDF claim form
Help using this PDF claim form You can save data typed into this PDF form if you use Adobe Reader XI or a newer version. This means that you do not have to fill in the form in one session. This form will
More informationYour health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with
Your health, your rights Feedback : how to have a say about your care and have any concerns and complaints dealt with Who is this factsheet for and what is it about? This factsheet is for anyone who uses
More information3 February 2010 Millbank Tower, Millbank, London SW1P 4QP
Report on an investigation into complaint no against Thurrock Council 3 February 2010 Millbank Tower, Millbank, London SW1P 4QP Investigation into complaint no against Thurrock Council Table of Contents
More informationChild Tax Credit and Working Tax Credit
Child Tax Credit and Working Tax Credit Why overpayments happen WTC8 Contents. Page Introduction 1 Your income changes 1 Including children on your claim 3 A change in your childcare costs 3 You stopped
More informationPersonal Banking a guide
Personal Banking a guide 1 Welcome Opening your account 4 Our Products & Services 4 Range of savings accounts 4 Business banking 4 365 online, phone and mobile banking 5 365 online 5 365 phone 5 Mobile
More informationFixed Rate ISA terms and conditions.
Fixed Rate ISA terms and conditions. Product Terms and Conditions. Fixed Rate ISA Conditions 2016. 1. Definitions and interpretation 1.1 In these conditions, the words listed below have the meanings shown
More informationways you can settle a dispute without going to court; what happens if the dispute does go to court; and what happens next.
EX301 I m in a dispute - what can I do? For people who are in a dispute About this leaflet This leaflet is for people involved in a disagreement or dispute with another person, a company or organisation.
More informationCUSTOMER SERVICE STANDARDS
CUSTOMER SERVICE STANDARDS The Department of Justice (DOJ) is committed to providing a high standard of service at all times This note sets out the minimum standards of service you can expect from us.
More informationFinancial arrangements for your stay in a residential or nursing care home
Financial arrangements for your stay in a residential or nursing care home Sometimes living at home is no longer a practical option and moving into a residential or nursing care home may be the best way
More informationCREDITCARD PLUS. Optional insurance from CommInsure which could help pay your credit card if you re unable to work or if you pass away.
CREDITCARD PLUS. Optional insurance from CommInsure which could help pay your credit card if you re unable to work or if you pass away. Product Disclosure Statement (PDS) and Policy Document Preparation
More informationInvesting in agribusiness schemes?
Investing in agribusiness schemes? Independent guide for investors about agribusiness schemes This guide is for you, whether you re an experienced investor or just starting out. About ASIC The Australian
More informationGuide to Income Protection
Guide to Income Protection Contents About The Exeter 4 Why income protection? 5 Key product benefits 6 Our products 8 Comprehensive protection 9 Simple protection 14 Quote and apply 16 Claims overview
More informationBenefits while you are unemployed
Page: 1 of 11 Ersättning vid arbetslöshet Information om arbetslöshetsförsäkringen 2013-09 Engelska Benefits while you are unemployed Information about unemployment insurance. What is unemployment benefit?
More informationPersonal banking (current, select deposit and youth accounts)
Personal banking (current, select deposit and youth accounts) Terms and conditions Apply from April 2016 Includes: Junior Saver Account Student 12 to 18 Account Student+ Account Graduate Account Basic
More informationMotoring Legal Solutions
Motoring Legal Solutions Page 1 Why you need Motoring Legal Solutions Being involved in any kind of car accident can be very distressing. If you are unfortunate enough to be involved in an accident that
More informationIL03: How to make a comment, complaint or compliment
April 2015 IL03: How to make a comment, complaint or compliment We welcome all your views. Comments We d like to hear from you if you have a suggestion on how we can improve our service. You can write
More informationSunday Working for Shop and Betting Workers. A guide to your rights
Sunday Working for Shop and Betting Workers A guide to your rights Introduction The laws in relation to Sunday working for shop and betting workers in England and Wales are now consolidated into the Employment
More informationUlster Bank has confirmed that no customers will be permanently out of pocket as a result of the payments error.
Monday 30 July, 2012 The situation Normal service has been restored for the majority of Ulster Bank customers, however some clean up work will be taking place over the next couple of days and some reconciliations
More informationnews Membership statistics update Under One Roof is the service for letting affordable rented homes in St Helens. In this issue...
news Under One Roof is the service for letting affordable rented homes in St Helens. May 2012 In this issue... Bid for a home online Find out more about our Under One Roof TV site Welfare Reform updates
More informationForeign Currency Accounts. Terms and Conditions.
Foreign Currency Accounts. Terms and Conditions. 1st December 2015 This brochure sets out the terms and conditions that apply to any of the following products you may have: Foreign Currency Account Business
More informationChild Tax Credit and Working Tax Credit.
Child Tax Credit and Working Tax Credit. Why do overpayments happen? WTC8 Contents. Page Introduction 1 Your income changes 1 Including children on your claim 3 A change in your childcare costs 3 You stopped
More informationLiquidation: a guide for employees
INFORMATION SHEET 46 Liquidation: a guide for employees If a company is in financial difficulty, its shareholders, creditors or the court can put the company into liquidation. This information sheet provides
More informationRestructure, Redeployment and Redundancy
Restructure, Redeployment and Redundancy Purpose and Scope From time to time the Lake District National Park Authority will need to reorganise its services and staffing to meet changes that arise in future
More informationSSCS1. Notice of appeal against a decision of the Department for Work and Pensions. Section 1 ABOUT THE DECISION YOU ARE APPEALING AGAINST
Social Security and Child Support Notice of appeal against a decision of the Department for Work and Pensions SSCS1 You should use this form to appeal against a decision made by the Department for Work
More informationOur standards of service
Our standards of service Contents Foreword...3 Who We Are...4 Our Mission, Values and Key Functions...4 Customer Service Commitment...5 Our Standards of Service...6 If Things Go Wrong...7 Feedback and
More informationyourguide self employed help with rent and council tax Information for Cheltenham residents Published August 2008
yourguide self employed help with rent and council tax Published August 2008 Information for residents Who is self employed? Self-employed people are usually those workers who are not employed under a
More informationLOW PAY/NO PAY WORK IN FILM & TELEVISION
LOW PAY/NO PAY WORK IN FILM & TELEVISION YOUR RIGHTS AT WORK Low Pay/No Pay Work in Film & Television Note While every attempt has been made to ensure the accuracy of the contents of this leaflet, this
More informationplus rewarding savings more options for your future
plus rewarding savings more options for your future bonussave plus Aim Risk Capital Protected Funds Available Time Period Jargon Free 4 Rewarding you for saving regularly Moderate to high depending on
More informationCouncil Tax Debt Recovery Policy
Council Tax Debt Recovery Policy Updated: Ian Johnson June 2016 Introduction This policy outlines the recovery process for Council Tax and highlights the various stages that lead to the court issuing a
More informationNorthern Ireland The independent scheme for Asda colleagues and families offering legal assistance, representation and advice.
The independent scheme for Asda colleagues and families offering legal assistance, representation and advice. For all Colleagues and their families 028 903 29545 Lines operate Monday to Friday 9.00am to
More informationMerton Customer Service Charter A summary for customers
MERTON COUNCIL PUTTING YOU FIRST Merton Customer Service Charter A summary for customers www.merton.gov.uk 0 A summary for customers Merton council is committed to putting you first This booklet is a summary
More informationA guide for first time buyers www.legalombudsman.org.uk
On the move: A guide for first time buyers www.legalombudsman.org.uk 1 Introduction Buying your first home can be a daunting experience. There are lots of things to sort out, such as surveys, checking
More informationSocial Security. A Guide to Child Benefit. The Treasury Yn Tashtey
Social Security A Guide to Child Benefit The Treasury Yn Tashtey CH2 Notes May 2015 About this leaflet This leaflet gives customers information about Child Benefit. It is for general guidance only and
More informationThe Personal Range Key Features of the Individual Personal Pension
The Personal Range Key Features of the Individual Personal Pension Reference MPEN11/A 04.16 The Financial Conduct Authority is a financial services regulator. It requires us, Friends Life and Pensions
More informationStatement of Purpose. Child Protection/Safeguarding Service
Statement of Purpose Child Protection/Safeguarding Service 1. What we do Child Protection/Safeguarding is part of the South Eastern HSC Trust s Children s Services which provides services to ensure the
More informationVarying a contract of employment
Varying a contract of employment Acas can help with your employment relations needs Every year Acas helps employers and employees from thousands of workplaces. That means we keep right up to date with
More informationCCPOA Medical Plan Prescription Drug Plan (PDP)
CCPOA Medical Plan Prescription Drug Plan (PDP) Blue Shield of California Medicare Rx Plan (PDP) Evidence of Coverage Effective January 1, 2016 Sponsored by California Correctional Peace Officers Association
More informationLiquidation: a guide for employees
INFORMATION SHEET 46 Liquidation: a guide for employees If a company is in financial difficulty, its shareholders, creditors or the court can put the company into liquidation. This information sheet provides
More information