VMware vcenter Support Assistant 5.1.1

Size: px
Start display at page:

Download "VMware vcenter Support Assistant 5.1.1"

Transcription

1 VMware vcenter.ga September 25, 2013 GA Last updated: September 24, 2013 Check for additions and updates to these release notes. RELEASE NOTES

2 What s in the Release Notes The release notes cover the following topics: Bug fixes for GA release What s New System Requirements Installing, Upgrading, Uninstalling Known Issues Bug fixes for GA release Escalated SR's allowed to upload log attachments when selected on the listing page Support Assistant Correspondence updates ordered chronologically Fix for SR sub status not changing when customer provides an comment update in Support Assistant. Now sub status is set to Inbound message received. Updated SSL certificate on the Support Assistant virtual appliance Minor fixes done with diagnostics check and error handling What's New Improved Proxy server handling The files, either support bundles or attachments, are being uploaded directly to VMware. The default protocol, which is used is FTP. In case the FTP upload is not possible the system will automatically fall back to HTTP. Using FTP is the recommended protocol as it is more reliable protocol. Support Assistant virtual appliance operating system updated with the latest security patches The Support Assistant plugin registration facility is modified to manage plugin register/un-register in a single management facility. Now the user needs to authenticate to do any plugin reigster/unregister tasks. The new functionality also lists the currently registered vcenter Servers to a plugin. Multiple vcenter Server plugin register/un-register is possible where the credentials are same. System Requirements vcpus: 2 vram: 2GB Disk space: 1.3GB for thin provisioning; 155GB for thick provisioning vcenter Support Assistant is installed as a virtual appliance. To use Support Assistant, vcenter Server 4.1 or later is required. In addition to filing Support Requests, Support Assistant can generate log support bundles from vsphere (ESX/ESXi) 4.1 or later, and vcenter Server 4.1 or later. If you have older versions of vsphere installed (eg ESX 3.0), Support Assistant won t be able to generate and upload log support bundles from those hosts; but Support Assistant can of course still be used to file Support Requests for those products, if support entitlement exists. If you would like to use the vsphere Web Client to access Support Assistant, vcenter Server 5.1 or later must be installed. Installing, Upgrading, Uninstalling RELEASE NOTES / 2

3 Installing Support Assistant is packaged as a virtual appliance (VA) that is available in both OVF and OVA formats. To deploy the VA: Access the File Menu in vsphere Client and select Deploy OVF template Browse to the location on your computer where the unzipped OVF dump is and select OVF template ending with.ovf Confirm OVF details Select the Data center and then the host/cluster where this OVF is going to be deployed On the disk format screen, select either the Thin Provision or Thick Provision option. If unsure, select Thin Provision Click Finish to start deployment of the VA Once the VA is deployed successfully, it will show as a VM with the name provided during deployment. For more information on VA deployment, please see: Power on the Support Assistant VA, accept the EULA and enter a password for your root account. You will be then presented with a network configuration tool though which you can configure Static IP or DHCP, gateway, DNS and proxy server settings. When this is completed, the console window will display a URL. Navigate to this URL using a web browser. The page shown will guide you through the process of setting up Support Assistant - for example, further information on how to set network connectivity correctly, and how to register Support Assistant with each vcenter Server you wish to use the application from. Upgrading 1. Remove the existing Support Assistant VM Using the vsphere Client or vsphere Web Client, login to any vcenter Server to which the existing Support Assistant virtual appliance has been registered Power off the Support Assistant VM in the inventory Right-click the Support Assistant VM and select Delete from disk from the pop-up menu (in vsphere Web Client it will be under All vcenter Actions ) Click OK to confirm 2. Deploy the new VM Follow the instructions above under Installing to deploy the new VM 3. Re-register Support Assistant in each vcenter Server you wish to continue accessing the application from The new Support Assistant VM, once deployed, will display the URL for its management page in the console. Navigate to this URL using a web browser Login to the registration management facility using the user as root and the password which you set during first boot on the virtual appliance console. Once logged in successfully, currently registered vcenter Servers are listed on the left and on the right you can register new vcenter Servers to this virtual appliance When you access this the first time, it will not show any currently registered vcenter Servers even though you might have registered the older instance of Support Assistant in the past Enter the vcenter Server's IP or FQDN and click on + Add. This will just add the vcenter Server to the list of vcenter(s) that are going to be registered Using the red cross against the vcenter Server, you can remove a vcenter Server from the list if needed from not being registered RELEASE NOTES / 3

4 Click Register Plugin button which will popup a dialog to enter the user name and password for the vcetner Server(s) that are being registered. If multiple vcenter Servers are being registered, the user name and password should be the same for all of them Once the valid credentials are entered for user name and password, press Register plugin which will register the Support Assistant plugin to the vcenter Server(s) Successfully registered vcenter Server(s) will be listed on the left side 4. If you wish to stop using Support Assistant in one or more vcenter Servers, you will need to unregister those vcenter Servers: Login to the registration management facility using the root user with the relevant password. Currently registered vcenter Server(s) are listed on the left side There is a check box against each vcenter Server Check the vcenter Server(s) which needs to be unregistered Click on Unregister plugin button which will popup a dialog requesting user name and password Enter the valid user name and password for the vcenter Server. If unregistering from multiple vcenter Server(s) at the same time, all the selected vcenter Server(s) should have the same username and password for authentication and removal of the registered plugin from them. For vcenter Server(s) with different authentication, each vcenter Server should be unregistered one at a time with the proper user name and password as appropriate. Click on Unregister plugin button in the dialog which will unregister the plugin from the vcenter Server(s) Successfully unregistered vcenter Server(s) will be removed from the left side where currently registered vcenter Server(s) are listed Uninstalling 1. First, unregister the Support Assistant plugin with each vcenter Server that it is currently registered with Login to the registration management facility using the root user with the relevant password. Currently registered vcenter Server(s) are listed on the left side There is a check box against each vcenter Server Check the vcenter Server(s) which needs to be unregistered Click on Unregister plugin button which will popup a dialog requesting user name and password Enter the valid user name and password for the vcenter Server. If unregistering from multiple vcenter Server(s) at the same time, all the selected vcenter Server(s) should have the same user name and password for authentication and removal of the registered plugin from them. For vcenter Server(s) with different authentication, each vcenter Server should be unregistered one at a time with the proper user name and password as appropriate. Click on Unregister plugin button in the dialog which will unregister the plugin from the vcenter Server(s) Successfully unregistered vcenter Server(s) will be removed from the left side where currently registered vcenter Server(s) are listed 2. Next, remove the Support Assistant VM Using the vsphere Client or vsphere Web Client, login to any vcenter Server to which the existing Support Assistant virtual appliance has been registered Power off the Support Assistant VM in the inventory Right-click the Support Assistant VM and select Delete from disk from the pop-up menu (in vsphere Web Client it will be under All vcenter Actions ) RELEASE NOTES / 4

5 Click OK to confirm Known Issues The known issues are grouped as follows. Installation Issues Networking Issues File upload Issues Installation Issues Unable to access vcenter Support Assistant in the vsphere Web Client Some additional configuration is required in order to access vcenter Support Assistant with the VMware vsphere Web Client. Please note that use of the vsphere Web Client requires VMware vcenter 5.1. Note: These instructions only apply if you wish to use the vsphere Web Client to access Support Assistant. You do not need to do this if you wish to use the vsphere Client (Windows-based dedicated program). 1 Based on the OS that the vsphere Web Client is running on, navigate to the appropriate directory: Windows 7 or Windows 2k8 server: C:\ProgramData\VMware\vSphere Web Client\ Windows XP: C:\Documents and Settings\All Users\Application Data\VMware\vSphere Web Client Mac OS-X and Linux: /var/lib/vmware/vsphere-client 2 If the directory already contains a file named "webclient.properties", open it. Otherwise, create it. 3 In the file, please add the following line: scriptplugin.enabled=true 4 Restart the vsphere Web Client server 5 Login to vsphere Web Client. See that vcenter Support Assistant is visible in the "Home" tab (vcenter Support Assistant should have a shortcut in the Home page under the Legacy category). vcenter Support Assistant plugin has been converted internally into a "plugin package" that is compatible with vsphere Web Client. 6 Locate the directory that was generated for vcenter Support Assistant: on Windows it is %ProgramData%\VMware\vSphere Web Client\script-pluginpackages\com.vmware.vim.viClientScripts\com.vmware.supportassistant on Linux/MAC it is /var/lib/vmware/vsphere-client/script-pluginpackages/com.vmware.vim.viclientscripts/com.vmware.supportassistant where com.vmware.supportassistant is the directory name which combines the registration key and version. It should contain a file plugin-package.xml and a sub-directory plugins. 7 Open plugin-package.xml with a text editor and check the first line. If the plugin package's name attribute is empty, copy the id value which is com.vmware.supportassistant as the RELEASE NOTES / 5

6 value of name and save the file. 8 Copy the whole directory com.vmware.supportassistant into VWC/plugin-packages, where VWC is the location of your vsphere Web Client setup: on Windows usually it is C:\Program Files\VMware\Infrastructure\vSphereWebClient\plugin-packages on Linux/MAC it is /usr/lib/vmware-vsphere-client/plugin-packages So now, under the VWC/plugin-packages directory, you should see your com.vmware.supportassistant directory and all the other vsphere Web Client internal packages. 9 Turn off script plugin support in the webclient.properties file (comment out the scriptplugin.enabled line) and restart the vsphere Web Client server. 10 Login to vsphere Web Client, all the plugins with vcenter Support Assistant should be visible! Un-install vcenter Support Assistant plugin from vsphere Web Client 1 To un-install vcenter Support Assistant you can delete the directory VWC/pluginpackages/com.vmware.supportassistant on the vsphere Web Client server. Please refer to VWC(vSphere Web Client setup) directory above in Step 8. 2 Remove the line scriptplugin.enabled=true from webclient.properties and restart the vsphere Web Client service. Once the above is completed. Access the support assistant virtual appliance in a web browser and import the SSL certificate into the browser. Please follow the steps to import certificate into a browser which is provided in the FAQ under the question How do I import SSL certificates to avoid repetitive security popup notifications?. Once the certificates are imported, access the vsphere Web Client in your browser and access support assistant through it. Networking Issues Unable to upload logs after initiating log attachment for a Support Request Although you can select the hosts and manifests that you want to generate and attach log support bundles from, vcenter Support Assistant fails to successfully complete the upload of the log support bundle. Workaround: Perform these basic troubleshooting steps. 1. In vcenter Support Assistant, click the Diagnostics link to run the Diagnostic tool 2. If any of the diagnostic tests fail, click the View help link for the test which failed and view the description of the error 3. Resolve the error 4. Click the Diagnostics link in the vcenter Support Assistant application to rerun the Diagnostic tool and verify that all errors have been resolved Resolving some issues may require setting correct proxy server or DNS settings for the Support Assistant virtual appliance. To change settings, perform these steps: 5. Run the configure-network command available through the console of the vcenter Support Assistant virtual machine. 6. Use the menu options for this command to configure correct proxy server and DNS settings. RELEASE NOTES / 6

7 7. Click the Diagnostics link in the vcenter Support Assistant application to rerun the Diagnostic tool and verify that all errors have been resolved. Using either the vsphere Client or vsphere Web Client, logging into a vcenter Server using only the hostname of the vcenter Server results in an Error loading hosts message vcenter Support Assistant requires that you log into a vcenter Server using its Fully Qualified Domain Name (FQDN) or IP address. Using an unqualified form of the vcenter Server machine name (eg., just the vcenter Server hostname) with either the vsphere Client or vsphere Web Client will result in the Select hosts screen displaying the Error loading hosts error message. Log out of the vsphere Client or vsphere Web Client and log back in using the vcenter Server s Fully Qualified Domain Name(FQDN) or the IP address. Logging in using this method ensures proper retrieval of the list of hosts from which the logs need to be attached and uploaded. File upload Issues When you try to attach a file from your local system to the Support Request through vsphere Web Client, you might receive an error #2038 When you try to attach a file from your local system to the Support Request, and your vsphere Web Client is loaded in Mozilla Firefox, you might receive an error message #2038, and you are forced to reload the application which prevents you from attaching the file. The upload functionality does not work with any browser (Chrome, Mozilla Firefox and Internet Explorer) with Adobe Flash player plug-in of version 11.2.xxx.xxx. Workaround: Log in to the vsphere Web Client (both on Linux or Microsoft Windows) by using Chrome or Internet Explorer with the latest Adobe Flash player plug-in installed (11.7.xxx.xxx). The latest Adobe Flash player plug-in version which the upload functionality officially supports is version When you try to attach a file from your local system to the Support Request through the vsphere Web Client, file upload does not start in Firefox Workaround: Access the vsphere Web Client in Chrome or Internet Explorer. When you attach logs, you see "An unknown error occurred" with failure code 99 along with UnknownHostException: somehost" during log collection step. When you try to attach logs, an error message shows up on the progress popup as "An unknown error occurred" with failure code 99 along with UnknownHostException: somehost. The progress popup waits for you to cancel the collection process. This is happening because a host in the collection is not responding. Workaround: Cancel the log collection. Start a new log collection by clicking Attach logs and make sure that the specific host which showed up as the unknown host is not part of the collection. This will allow you to attach logs for hosts which will allow proper log collection to complete and upload the logs. RELEASE NOTES / 7

8 Attaching large files from local file system to be uploaded does not complete and shows the error message as An error uploading files occurred. Please check the connectivity between your machine and the Support Assistant virtual appliance. When attaching large files from the local files system, the above error shows on the screen. Workaround: This is because the Java Virtual Machine of the Appliance does not have enough free memory. In order to upload a big amount of data successfully the files need to be split in smaller pieces with a maximum size of around 200MB. If the problem persists and the upload is still not successful the Support Assistant Virtual Appliance needs to be restarted. RELEASE NOTES / 8

9 VMware, Inc Hillview Avenue Palo Alto CA USA Tel Fax Copyright 2013 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: VMW-TECH-WPvCENTER-SUPPORT-ASSISTANT-5_1-RELEASE-NOTES-USLET /13 RELEASE NOTES / 9

Installing and Configuring vcenter Support Assistant

Installing and Configuring vcenter Support Assistant Installing and Configuring vcenter Support Assistant vcenter Support Assistant 5.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced

More information

Installing and Configuring vcloud Connector

Installing and Configuring vcloud Connector Installing and Configuring vcloud Connector vcloud Connector 2.7.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new

More information

Installing and Configuring vcenter Support Assistant

Installing and Configuring vcenter Support Assistant Installing and Configuring vcenter Support Assistant vcenter Support Assistant 6.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced

More information

VMware vcenter Log Insight Getting Started Guide

VMware vcenter Log Insight Getting Started Guide VMware vcenter Log Insight Getting Started Guide vcenter Log Insight 1.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by

More information

Installing and Configuring vcloud Connector

Installing and Configuring vcloud Connector Installing and Configuring vcloud Connector vcloud Connector 2.0.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new

More information

vrealize Air Compliance OVA Installation and Deployment Guide

vrealize Air Compliance OVA Installation and Deployment Guide vrealize Air Compliance OVA Installation and Deployment Guide 14 July 2015 vrealize Air Compliance This document supports the version of each product listed and supports all subsequent versions until the

More information

RSA Authentication Manager 8.1 Virtual Appliance Getting Started

RSA Authentication Manager 8.1 Virtual Appliance Getting Started RSA Authentication Manager 8.1 Virtual Appliance Getting Started Thank you for purchasing RSA Authentication Manager 8.1, the world s leading two-factor authentication solution. This document provides

More information

Reconfiguring VMware vsphere Update Manager

Reconfiguring VMware vsphere Update Manager Reconfiguring VMware vsphere Update Manager vsphere Update Manager 6.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a

More information

Installing and Configuring vcenter Multi-Hypervisor Manager

Installing and Configuring vcenter Multi-Hypervisor Manager Installing and Configuring vcenter Multi-Hypervisor Manager vcenter Server 5.1 vcenter Multi-Hypervisor Manager 1.1 This document supports the version of each product listed and supports all subsequent

More information

Deployment and Configuration Guide

Deployment and Configuration Guide vcenter Operations Manager 5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions

More information

Reconfiguration of VMware vcenter Update Manager

Reconfiguration of VMware vcenter Update Manager Reconfiguration of VMware vcenter Update Manager Update 1 vcenter Update Manager 4.1 This document supports the version of each product listed and supports all subsequent versions until the document is

More information

OnCommand Performance Manager 1.1

OnCommand Performance Manager 1.1 OnCommand Performance Manager 1.1 Installation and Administration Guide For VMware Virtual Appliances NetApp, Inc. 495 East Java Drive Sunnyvale, CA 94089 U.S. Telephone: +1 (408) 822-6000 Fax: +1 (408)

More information

VMware vcenter Log Insight Getting Started Guide

VMware vcenter Log Insight Getting Started Guide VMware vcenter Log Insight Getting Started Guide vcenter Log Insight 2.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by

More information

Managing Multi-Hypervisor Environments with vcenter Server

Managing Multi-Hypervisor Environments with vcenter Server Managing Multi-Hypervisor Environments with vcenter Server vcenter Server 5.1 vcenter Multi-Hypervisor Manager 1.0 This document supports the version of each product listed and supports all subsequent

More information

vsphere App HA Installation and Configuration Guide

vsphere App HA Installation and Configuration Guide vsphere App HA Installation and Configuration Guide VMware vsphere App HA 1.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced

More information

Getting Started with ESXi Embedded

Getting Started with ESXi Embedded ESXi 4.1 Embedded vcenter Server 4.1 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent

More information

Reconfiguring VMware vsphere Update Manager

Reconfiguring VMware vsphere Update Manager Reconfiguring VMware vsphere Update Manager vsphere Update Manager 5.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a

More information

VMware Identity Manager Connector Installation and Configuration

VMware Identity Manager Connector Installation and Configuration VMware Identity Manager Connector Installation and Configuration VMware Identity Manager This document supports the version of each product listed and supports all subsequent versions until the document

More information

EMC Data Domain Management Center

EMC Data Domain Management Center EMC Data Domain Management Center Version 1.1 Initial Configuration Guide 302-000-071 REV 04 Copyright 2012-2015 EMC Corporation. All rights reserved. Published in USA. Published June, 2015 EMC believes

More information

RealPresence Platform Director

RealPresence Platform Director RealPresence CloudAXIS Suite Administrators Guide Software 1.3.1 GETTING STARTED GUIDE Software 2.0 June 2015 3725-66012-001B RealPresence Platform Director Polycom, Inc. 1 RealPresence Platform Director

More information

ESX System Analyzer Version 1.0 Installation Guide

ESX System Analyzer Version 1.0 Installation Guide ESX System Analyzer Version 1.0 Installation Guide Page 1 Table of Contents ESX System Analyzer Installation Guide 1. Installing ESX System Analyzer... 3 ESX System Analyzer Appliance Distribution... 3

More information

Foglight. Foglight for Virtualization, Free Edition 6.5.2. Installation and Configuration Guide

Foglight. Foglight for Virtualization, Free Edition 6.5.2. Installation and Configuration Guide Foglight Foglight for Virtualization, Free Edition 6.5.2 Installation and Configuration Guide 2013 Quest Software, Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright.

More information

Reconfiguring VMware vsphere Update Manager

Reconfiguring VMware vsphere Update Manager Reconfiguring VMware vsphere Update Manager vsphere Update Manager 6.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a

More information

PHD Virtual Backup for Hyper-V

PHD Virtual Backup for Hyper-V PHD Virtual Backup for Hyper-V version 7.0 Installation & Getting Started Guide Document Release Date: December 18, 2013 www.phdvirtual.com PHDVB v7 for Hyper-V Legal Notices PHD Virtual Backup for Hyper-V

More information

WatchGuard Dimension v1.1 Update 1 Release Notes

WatchGuard Dimension v1.1 Update 1 Release Notes WatchGuard Dimension v1.1 Update 1 Release Notes Build Number 442674 Revision Date March 25, 2014 WatchGuard Dimension is the next-generation cloud-ready visibility solution for our Unified Threat Management

More information

OnCommand Performance Manager 2.0

OnCommand Performance Manager 2.0 OnCommand Performance Manager 2.0 Installation and Administration Guide For VMware Virtual Appliances NetApp, Inc. 495 East Java Drive Sunnyvale, CA 94089 U.S. Telephone: +1 (408) 822-6000 Fax: +1 (408)

More information

Uila SaaS Installation Guide

Uila SaaS Installation Guide USER GUIDE Uila SaaS Installation Guide January 2016 Version 1.8.1 Company Information Uila, Inc. 2905 Stender Way, Suite 76E Santa Clara, CA 95054 USER GUIDE Copyright Uila, Inc., 2014, 15. All rights

More information

Thinspace deskcloud. Quick Start Guide

Thinspace deskcloud. Quick Start Guide Thinspace deskcloud Quick Start Guide Version 1.2 Published: SEP-2014 Updated: 16-SEP-2014 2014 Thinspace Technology Ltd. All rights reserved. The information contained in this document represents the

More information

VMTurbo Operations Manager 4.5 Installing and Updating Operations Manager

VMTurbo Operations Manager 4.5 Installing and Updating Operations Manager VMTurbo Operations Manager 4.5 Installing and Updating Operations Manager VMTurbo, Inc. One Burlington Woods Drive Burlington, MA 01803 USA Phone: (781) 373---3540 www.vmturbo.com Table of Contents Introduction

More information

Installing and Using the vnios Trial

Installing and Using the vnios Trial Installing and Using the vnios Trial The vnios Trial is a software package designed for efficient evaluation of the Infoblox vnios appliance platform. Providing the complete suite of DNS, DHCP and IPAM

More information

VMware Software Manager - Download Service User's Guide

VMware Software Manager - Download Service User's Guide VMware Software Manager - Download Service User's Guide VMware Software Manager 1.1 This document supports the version of each product listed and supports all subsequent versions until the document is

More information

In order to upload a VM you need to have a VM image in one of the following formats:

In order to upload a VM you need to have a VM image in one of the following formats: What is VM Upload? 1. VM Upload allows you to import your own VM and add it to your environment running on CloudShare. This provides a convenient way to upload VMs and appliances which were already built.

More information

vcenter CapacityIQ Installation Guide

vcenter CapacityIQ Installation Guide vcenter CapacityIQ 1.5.1 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions

More information

VMware Software Manager - Download Service User's Guide

VMware Software Manager - Download Service User's Guide VMware Software Manager - Download Service User's Guide VMware Software Manager 1.0 This document supports the version of each product listed and supports all subsequent versions until the document is

More information

Core Protection for Virtual Machines 1

Core Protection for Virtual Machines 1 Core Protection for Virtual Machines 1 Comprehensive Threat Protection for Virtual Environments. Installation Guide e Endpoint Security Trend Micro Incorporated reserves the right to make changes to this

More information

Getting Started with Database Provisioning

Getting Started with Database Provisioning Getting Started with Database Provisioning VMware vfabric Data Director 2.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced

More information

Installing and Administering VMware vsphere Update Manager

Installing and Administering VMware vsphere Update Manager Installing and Administering VMware vsphere Update Manager Update 1 vsphere Update Manager 5.1 This document supports the version of each product listed and supports all subsequent versions until the document

More information

F-Secure Internet Gatekeeper Virtual Appliance

F-Secure Internet Gatekeeper Virtual Appliance F-Secure Internet Gatekeeper Virtual Appliance F-Secure Internet Gatekeeper Virtual Appliance TOC 2 Contents Chapter 1: Welcome to F-Secure Internet Gatekeeper Virtual Appliance.3 Chapter 2: Deployment...4

More information

Using the vcenter Orchestrator Plug-In for vsphere Auto Deploy 1.0

Using the vcenter Orchestrator Plug-In for vsphere Auto Deploy 1.0 Using the vcenter Orchestrator Plug-In for vsphere Auto Deploy 1.0 vcenter Orchestrator 4.2 This document supports the version of each product listed and supports all subsequent versions until the document

More information

CommandCenter Secure Gateway

CommandCenter Secure Gateway CommandCenter Secure Gateway Quick Setup Guide for CC-SG Virtual Appliance - VMware, XEN, HyperV This Quick Setup Guide explains how to install and configure the CommandCenter Secure Gateway. For additional

More information

CCC VMware Server Installation Guide Document Version build 016

CCC VMware Server Installation Guide Document Version build 016 CCC VMware Server Installation Guide Document Version 1.0-02.00.1 build 016 Table of Content Typographic Convention... 3 Preface... 4 System Requirements... 4 Installation Procedure... 4 Resource Allocation...

More information

VMware vcenter Operations Standard Installation and Administration Guide

VMware vcenter Operations Standard Installation and Administration Guide VMware vcenter Operations Standard Installation and Administration Guide vcenter Operations Standard 1.0 This document supports the version of each product listed and supports all subsequent versions until

More information

F-Secure Messaging Security Gateway. Deployment Guide

F-Secure Messaging Security Gateway. Deployment Guide F-Secure Messaging Security Gateway Deployment Guide TOC F-Secure Messaging Security Gateway Contents Chapter 1: Deploying F-Secure Messaging Security Gateway...3 1.1 The typical product deployment model...4

More information

Quick Start Guide for VMware and Windows 7

Quick Start Guide for VMware and Windows 7 PROPALMS VDI Version 2.1 Quick Start Guide for VMware and Windows 7 Rev. 1.1 Published: JULY-2011 1999-2011 Propalms Ltd. All rights reserved. The information contained in this document represents the

More information

Upgrading VMware Identity Manager Connector

Upgrading VMware Identity Manager Connector Upgrading VMware Identity Manager Connector VMware Identity Manager This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new

More information

Virtual Server Installation Manual April 8, 2014 Version 1.8

Virtual Server Installation Manual April 8, 2014 Version 1.8 Virtual Server Installation Manual April 8, 2014 Version 1.8 Department of Health and Human Services Administration for Children and Families Office of Child Support Enforcement REVISION HISTORY Version

More information

VMware vcenter Configuration Manager and VMware vcenter Application Discovery Manager Integration Guide

VMware vcenter Configuration Manager and VMware vcenter Application Discovery Manager Integration Guide VMware vcenter Configuration Manager and VMware vcenter Application Discovery Manager Integration Guide vcenter Configuration Manager 5.6 vcenter Application Discovery Manager 6.2 This document supports

More information

Management Pack for vrealize Infrastructure Navigator

Management Pack for vrealize Infrastructure Navigator Management Pack for vrealize Infrastructure Navigator This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To

More information

Infrastructure Navigator Installation and Administration Guide

Infrastructure Navigator Installation and Administration Guide Infrastructure Navigator Installation and Administration Guide vcenter Infrastructure Navigator 2.0.0 This document supports the version of each product listed and supports all subsequent versions until

More information

NexentaConnect for VMware Virtual SAN

NexentaConnect for VMware Virtual SAN NexentaConnect for VMware Virtual SAN QuickStart Installation Guide 1.0.2 FP2 Date: October, 2015 Subject: NexentaConnect for VMware Virtual SAN QuickStart Installation Guide Software: NexentaConnect for

More information

vrealize Infrastructure Navigator Installation and Configuration Guide

vrealize Infrastructure Navigator Installation and Configuration Guide vrealize Infrastructure Navigator Installation and Configuration Guide vrealize Infrastructure Navigator 5.8.4 This document supports the version of each product listed and supports all subsequent versions

More information

Table of Contents. Contents

Table of Contents. Contents Contents Copyright 2015 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed,

More information

User Manual. User Manual Version 4.0.0.0

User Manual. User Manual Version 4.0.0.0 User Manual User Manual Version 4.0.0.0 I Endpoint Protector Virtual Appliance User Manual Table of Contents 1. Endpoint Protector Virtual Appliance Formats1 1.1. Available Formats of the Virtual Appliance...

More information

Virtual Appliance Setup Guide

Virtual Appliance Setup Guide Virtual Appliance Setup Guide 2015 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective

More information

Upgrading Horizon Workspace

Upgrading Horizon Workspace Horizon Workspace 1.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of

More information

vcloud Director User's Guide

vcloud Director User's Guide vcloud Director 5.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of

More information

Uila Management and Analytics System Installation and Administration Guide

Uila Management and Analytics System Installation and Administration Guide USER GUIDE Uila Management and Analytics System Installation and Administration Guide October 2015 Version 1.8 Company Information Uila, Inc. 2905 Stender Way, Suite 76E Santa Clara, CA 95054 USER GUIDE

More information

http://docs.trendmicro.com

http://docs.trendmicro.com Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the product, please review the readme files,

More information

vsphere App HA User's Guide

vsphere App HA User's Guide VMware vsphere App HA 1.1 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions

More information

Verax Service Desk Installation Guide for UNIX and Windows

Verax Service Desk Installation Guide for UNIX and Windows Verax Service Desk Installation Guide for UNIX and Windows March 2015 Version 1.8.7 and higher Verax Service Desk Installation Guide 2 Contact Information: E-mail: sales@veraxsystems.com Internet: http://www.veraxsystems.com/

More information

Ajera 7 Installation Guide

Ajera 7 Installation Guide Ajera 7 Installation Guide Ajera 7 Installation Guide NOTICE This documentation and the Axium software programs may only be used in accordance with the accompanying Axium Software License and Services

More information

Virtual Managment Appliance Setup Guide

Virtual Managment Appliance Setup Guide Virtual Managment Appliance Setup Guide 2 Sophos Installing a Virtual Appliance Installing a Virtual Appliance As an alternative to the hardware-based version of the Sophos Web Appliance, you can deploy

More information

Enterprise Manager. Version 6.2. Installation Guide

Enterprise Manager. Version 6.2. Installation Guide Enterprise Manager Version 6.2 Installation Guide Enterprise Manager 6.2 Installation Guide Document Number 680-028-014 Revision Date Description A August 2012 Initial release to support version 6.2.1

More information

VMware vsphere Data Protection Evaluation Guide REVISED APRIL 2015

VMware vsphere Data Protection Evaluation Guide REVISED APRIL 2015 VMware vsphere Data Protection REVISED APRIL 2015 Table of Contents Introduction.... 3 Features and Benefits of vsphere Data Protection... 3 Requirements.... 4 Evaluation Workflow... 5 Overview.... 5 Evaluation

More information

SonicWALL SRA Virtual Appliance Getting Started Guide

SonicWALL SRA Virtual Appliance Getting Started Guide COMPREHENSIVE INTERNET SECURITY SonicWALL Secure Remote Access Appliances SonicWALL SRA Virtual Appliance Getting Started Guide SonicWALL SRA Virtual Appliance5.0 Getting Started Guide This Getting Started

More information

Polycom RealPresence Access Director System, Virtual Edition

Polycom RealPresence Access Director System, Virtual Edition Getting Started Guide 3.1 January 2014 3725-78702-002C Polycom RealPresence Access Director System, Virtual Edition Trademark Information POLYCOM and the names and marks associated with Polycom's products

More information

OnCommand Performance Manager 1.1

OnCommand Performance Manager 1.1 OnCommand Performance Manager 1.1 Installation and Setup Guide For Red Hat Enterprise Linux NetApp, Inc. 495 East Java Drive Sunnyvale, CA 94089 U.S. Telephone: +1 (408) 822-6000 Fax: +1 (408) 822-4501

More information

Rally Installation Guide

Rally Installation Guide Rally Installation Guide Rally On-Premises release 2015.1 rallysupport@rallydev.com www.rallydev.com Version 2015.1 Table of Contents Overview... 3 Server requirements... 3 Browser requirements... 3 Access

More information

VMware Virtual Desktop Manager User Authentication Guide

VMware Virtual Desktop Manager User Authentication Guide Technical Note VMware Virtual Desktop Manager User Authentication Guide VMware Virtual Desktop Manager The purpose of this guide is to provide details of user authentication in VMware Virtual Desktop Manager

More information

Request Manager Installation and Configuration Guide

Request Manager Installation and Configuration Guide Request Manager Installation and Configuration Guide vcloud Request Manager 1.0.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced

More information

User Manual. User Manual for Version 4.4.0.8

User Manual. User Manual for Version 4.4.0.8 User Manual User Manual for Version 4.4.0.8 I Endpoint Protector Virtual Appliance User Manual Table of Contents 1. Endpoint Protector Virtual Appliance Formats1 1.1. Available Formats of the Virtual Appliance...

More information

Installation Guide for Pulse on Windows Server 2008R2

Installation Guide for Pulse on Windows Server 2008R2 MadCap Software Installation Guide for Pulse on Windows Server 2008R2 Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software

More information

Quick Start Guide for Parallels Virtuozzo

Quick Start Guide for Parallels Virtuozzo PROPALMS VDI Version 2.1 Quick Start Guide for Parallels Virtuozzo Rev. 1.1 Published: JULY-2011 1999-2011 Propalms Ltd. All rights reserved. The information contained in this document represents the current

More information

Virtual Web Appliance Setup Guide

Virtual Web Appliance Setup Guide Virtual Web Appliance Setup Guide 2 Sophos Installing a Virtual Appliance Installing a Virtual Appliance This guide describes the procedures for installing a Virtual Web Appliance. If you are installing

More information

BaseManager & BACnet Manager VM Server Configuration Guide

BaseManager & BACnet Manager VM Server Configuration Guide BaseManager & BACnet Manager VM Server Configuration Guide For Self-Hosted BaseManager & BACnet Manager Servers Deployed as Virtual Machines August 27, 2015 Customer Service 1-866-294-5847 i Baseline Inc.

More information

Cloud Director User's Guide

Cloud Director User's Guide Cloud Director 1.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this

More information

vcenter Configuration Manager Backup and Disaster Recovery Guide VCM 5.3

vcenter Configuration Manager Backup and Disaster Recovery Guide VCM 5.3 vcenter Configuration Manager Backup and Disaster Recovery Guide VCM 5.3 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by

More information

Virtual Appliance for VMware Server. Getting Started Guide. Revision 2.0.2. Warning and Disclaimer

Virtual Appliance for VMware Server. Getting Started Guide. Revision 2.0.2. Warning and Disclaimer Virtual Appliance for VMware Server Getting Started Guide Revision 2.0.2 Warning and Disclaimer This document is designed to provide information about the configuration and installation of the CensorNet

More information

Virtual Appliance Setup Guide

Virtual Appliance Setup Guide The Virtual Appliance includes the same powerful technology and simple Web based user interface found on the Barracuda Web Application Firewall hardware appliance. It is designed for easy deployment on

More information

VMware vsphere 5.0 Evaluation Guide

VMware vsphere 5.0 Evaluation Guide VMware vsphere 5.0 Evaluation Guide Auto Deploy TECHNICAL WHITE PAPER Table of Contents About This Guide.... 4 System Requirements... 4 Hardware Requirements.... 4 Servers.... 4 Storage.... 4 Networking....

More information

BLACK BOX. Quick Start Guide. Virtual Central Management System (VCMS) Works with LES Series Console Servers. LES-VCMS. Customer Support Information

BLACK BOX. Quick Start Guide. Virtual Central Management System (VCMS) Works with LES Series Console Servers. LES-VCMS. Customer Support Information LES-VCMS Virtual Central Management System (VCMS) Quick Start Guide Works with LES Series Console Servers. BLACK BOX Customer Support Information Order toll-free in the U.S.: Call 877-877-BBOX (outside

More information

AJ Matrix V5. Installation Manual

AJ Matrix V5. Installation Manual AJ Matrix V5 Installation Manual AJ Square Consultancy Services (p) Ltd., The Lord's Garden, #1-12, Vilacheri Main Road, Vilacheri, Madurai-625 006.TN.INDIA, Ph:+91-452-3917717, 3917790. Fax : 2484600

More information

VMware vcenter Log Insight Administration Guide

VMware vcenter Log Insight Administration Guide VMware vcenter Log Insight Administration Guide vcenter Log Insight 1.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by

More information

VMware Horizon FLEX User Guide

VMware Horizon FLEX User Guide Horizon FLEX 1.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this

More information

vsphere Upgrade vsphere 6.0 EN-001721-03

vsphere Upgrade vsphere 6.0 EN-001721-03 vsphere 6.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this document,

More information

VMware Horizon FLEX User Guide

VMware Horizon FLEX User Guide Horizon FLEX 1.1 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this

More information

CommandCenter Secure Gateway

CommandCenter Secure Gateway CommandCenter Secure Gateway Quick Setup Guide for CC-SG Virtual Appliance and lmadmin License Server Management This Quick Setup Guide explains how to install and configure the CommandCenter Secure Gateway.

More information

Introduction to VMware vsphere Data Protection TECHNICAL WHITE PAPER

Introduction to VMware vsphere Data Protection TECHNICAL WHITE PAPER Introduction to VMware vsphere Data Protection TECHNICAL WHITE PAPER Table of Contents Introduction.... 3 Architectural Overview... 3 Deployment and Configuration.... 5 Administration.... 5 Backup....

More information

Appendix E. Captioning Manager system requirements. Installing the Captioning Manager

Appendix E. Captioning Manager system requirements. Installing the Captioning Manager Appendix E Installing and configuring the Captioning Manager The Mediasite Captioning Manager, a separately sold EX Server add-on, allows users to submit and monitor captioning requests through Automatic

More information

VCCC Appliance VMware Server Installation Guide

VCCC Appliance VMware Server Installation Guide VCCC Appliance VMware Server Installation Guide Content Preface... 4 System Requirements... 4 Installation Procedure... 4 CCC Virtual Machine Installation... 5 CCC Virtual Machine Management... 12 Resource

More information

Backup & Disaster Recovery Appliance User Guide

Backup & Disaster Recovery Appliance User Guide Built on the Intel Hybrid Cloud Platform Backup & Disaster Recovery Appliance User Guide Order Number: G68664-001 Rev 1.0 June 22, 2012 Contents Registering the BDR Appliance... 4 Step 1: Register the

More information

Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide

Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer.

More information

vcenter Chargeback User s Guide vcenter Chargeback 1.0 EN-000186-00

vcenter Chargeback User s Guide vcenter Chargeback 1.0 EN-000186-00 vcenter Chargeback 1.0 EN-000186-00 You can find the most up-to-date technical documentation on the VMware Web site at: http://www.vmware.com/support/ The VMware Web site also provides the latest product

More information

How to install/upgrade the LANDesk virtual Cloud service appliance (CSA)

How to install/upgrade the LANDesk virtual Cloud service appliance (CSA) How to install/upgrade the LANDesk virtual Cloud service appliance (CSA) The upgrade process for the virtual Cloud Services Appliance is a side- by- side install. This document will walk you through backing

More information

Installation Guide for Pulse on Windows Server 2012

Installation Guide for Pulse on Windows Server 2012 MadCap Software Installation Guide for Pulse on Windows Server 2012 Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software

More information

Integration with Active Directory

Integration with Active Directory VMWARE TECHNICAL NOTE VMware ACE Integration with Active Directory This document explains how to set up Active Directory to use with VMware ACE. This document contains the following topics: About Active

More information

How to Migrate Citrix XenApp to VMware Horizon 6 TECHNICAL WHITE PAPER

How to Migrate Citrix XenApp to VMware Horizon 6 TECHNICAL WHITE PAPER How to Migrate Citrix XenApp to VMware Horizon 6 TECHNICAL WHITE PAPER Table of Contents Introduction... 3 Horizon and XenApp Components Comparison.... 4 Preparing for the Migration.... 5 Three Approaches

More information

Setting Up a Unisphere Management Station for the VNX Series P/N 300-011-796 Revision A01 January 5, 2010

Setting Up a Unisphere Management Station for the VNX Series P/N 300-011-796 Revision A01 January 5, 2010 Setting Up a Unisphere Management Station for the VNX Series P/N 300-011-796 Revision A01 January 5, 2010 This document describes the different types of Unisphere management stations and tells how to install

More information

Sharp Remote Device Manager (SRDM) Server Software Setup Guide

Sharp Remote Device Manager (SRDM) Server Software Setup Guide Sharp Remote Device Manager (SRDM) Server Software Setup Guide This Guide explains how to install the software which is required in order to use Sharp Remote Device Manager (SRDM). SRDM is a web-based

More information

vapp Deployment and Configuration Guide

vapp Deployment and Configuration Guide vapp Deployment and Configuration Guide vcenter Operations Manager 5.7 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a

More information