CONDUCT AND REPUTATION

Transcription

1 IIF EXECUTIVE PROGRAM ON CONDUCT AND REPUTATION January 26-27, 2016 London IN COOPERATION WITH

2 COURSE DESCRIPTION IIF EXECUTIVE PROGRAM ON Conduct and Reputation Thank you for joining us in London for the IIF Executive Program on Conduct and Reputation, held in cooperation with Mazars. Reputation and conduct are amongst the most valuable assets a financial institution can possess, and preserving them is essential. This two-day executive program will review trends related to reputational risk and its impact on risk management practices and functions with a firm. Topics surrounding reputational risk, such as ethics, integrity, and responsible business conduct will be discussed. The program will also review codes of conduct with a view to benchmarking sound practices and the importance of servicing customers in vulnerable situations which is increasingly a high profile topic in financial services. The second day will turn more focus to the vitality of maintaining good customer relations and ensuring customer retention via good conduct. Cultural assessments, benchmarking, and reputation protection will also be discussed. With an emphasis on interactive discussions, practical examples, and case studies, this program will provide excellent opportunities for networking with global expert practitioner peers. LEARNING OBJECTIVES Consider expert industry practitioners views on reputation and associated risk management Observe expert industry practitioner insights into reputation and conduct Discuss trends in ethics, culture, and integrity Share intelligence on implementation and change management Exchange sound practices with global peers THANK YOU FOR JOINING US IN LONDON TO TAKE ADVANTAGE OF THIS UNIQUE OPPORTUNITY. This seminar will be eligible for 12 CPD/CE credits through the Chartered Institute for Securities & Investment (CISI), the Chartered Banker Institute, the CFA Institute, the Global Association of Risk Professionals (GARP), and the International Compliance Association (ICA). 2

3 TUESDAY JANUARY 26 8:30 am 9:00 am REGISTRATION 9:00 am 9:15 am WELCOME AND INTRODUCTION Kate Hudson, Director of Training, IIF 9:15 am 10:15 am SESSION 1: APPROACHES TO CONDUCT AND REPUTATION An overview of both conduct and reputation and important linkages vis-à-vis customers and employees Panelists: Paul Lee, Head of Corporate Governance, Aberdeen Asset Management Jon Watt, ABC Compliance Training & Programme Manager, Rolls Royce Bela Gor, Legal Director, Business Disability Forum Moderated by: Kate Hudson Director of Training, IIF 10:15 am 10:45 am COFFEE BREAK 10:45 am 11:30 am SESSION 2: CONDUCT RISK MANAGEMENT Advising your firm and your employees Developing an appropriate conduct risk management framework Damage control practical examples and sound practices Gez Llanaj, Director, Mazars LLP 11:30 am 12:00 pm GROUP DISCUSSION 12:00 pm 1:00 pm LUNCH 1:00 pm 2:15 pm SESSION 3: IMPLEMENTING A CONDUCT FRAMEWORK WITHIN A FIRM Case studies showcasing sound practices Q&A on conduct implementation Jon Watt, ABC Compliance Training & Programme Manager, Rolls Royce 3 2:15 pm 2:45 pm COFFEE BREAK 2:45 pm 4:00 pm SESSION 4: ORGANISATIONAL CULTURE AND THE MANAGEMENT OF FINANCIAL CRIME RISK Integrity, behavior and ethics: delivering the right culture within your firm to preserve your reputation Understanding and managing the spectrum of financial crime risk Emerging threats and policy developments in financial crime risk prevention 4:00 pm 5:00 pm SESSION 5: CUSTOMERS IN VULNERABLE SITUATIONS Ensuring and maintaining an excellent reputation via strong accessibility channels to all of your customers In-depth focus on better servicing customers in vulnerable situations Strengthening your brand and reputation 5:00 pm 6:30 pm DRINKS AND NETWORKING RECEPTION Jason Haines, Global Head (acting), External Relations, Global Financial Crime Compliance, HSBC Howard Shaw, Head of Anti-Corruption & Whistleblowing Services, Mazars Bela Gor, Legal Director, Business Disability Forum 3

4 WEDNESDAY JANUARY 27 9:00 am 9:45 am SESSION 6: RATING EFFECTS OF CORPORATE MISCONDUCT How corporate governance influences credit rating analysis Examples of sanctions and misconduct Misconduct case studies and their rating effects Eileen A. Fahey, Chief Credit Officer, Fitch Ratings 9:45 am 10:15 am GROUP DISCUSSION ON MISCONDUCT 10:15 am 10:45 am COFFEE BREAK 10:45 am 11:30 am SESSION 7: REPUTATIONAL RISK MANAGEMENT Defining responsible banking and connecting principles, culture and reputation Designing a suitable risk management framework and sound practices on implementation Internal and external stakeholder management Mitigating emerging risks Antoni Ballabriga, Global Head of Responsible Business, BBVA 11:30 am 12:00 pm Q&A PRACTICAL CHALLENGES OF REPUTATIONAL RISK MANAGEMENT 12:00 pm 1:00 pm SESSION 8: CULTURAL ASSESSMENT Culture on the agenda why consider culture? Whose culture is it anyway? Linkages between culture and conduct How is culture assessed? Angela Brouner, Director Regulatory and Compliance Services, Mazars LLP 1:00 pm 2:00 pm LUNCH 2:00 pm 3:00 pm SESSION 9: STRENGTHENING INDIVIDUAL ACCOUNTABILITY Practical implications of living with the Senior Management and Certification Regime Developing organizational culture and rebuilding client trust Securing individual buy-in to the Conduct Rules Charles Cattell, Partner, The Cattellyst Consultancy 3:00 pm 3:30 pm CASE STUDY: MASTERCLASS ON MANAGING PEOPLE RISK 3:30 pm 4:00 pm COFFEE BREAK 4:00 pm 5:00 pm SESSION 10: PANEL DISCUSSION BUSINESS. FOR GOOD Discussion with participants on how to achieve business for good Panelists: Antoni Ballabriga, Global Head of Responsible Business, BBVA Charlotte Black, Public Affairs Consultant Jean-Pierre Casey, Partner, Azure Wealth Eileen Fahey, Chief Credit Officer, Fitch Ratings Moderated by: Anthony Carey, Partner and Board Practice Lead, Mazars LLP 5:00 pm 5:15 pm CONCLUDING REMARKS AND WRAP UP Kate Hudson, Director of Training, IIF 4

5 SPEAKER PROFILES Kate Hudson, Director, Global Training, Institute of International Finance Kate is the Director of IIF s Global Training team and previously a Policy Adviser for IIF s Regulatory Affairs team. Prior, she was a senior manager at the RBS Group Holding Company and a member of the BBA s Committee for Financial Inclusion. There she authored eleven new conduct risk policies (including the UK s first ever corporate policy on dealing with customers in vulnerable situations) and oversaw their implementation and training in their businesses (Coutts, Natwest, Citizens, M&IB etc.). Contracting for ComPeer Ltd on their project board, she quantified the costs of compliance in the UK s wealth management industry. Serving the UK s WMA as Senior Policy Advisor present on their Board, she helped to secure their first early day motion in Parliament. Prior, she was a compliance planning officer for MMC, and here nominated a Future City Leader by the City of London Mayor s office. A compliance manager for ACE Ltd, and a conduct policy development executive for BUPA Group and then member of UK s ILAG Regulatory Committee. Kate is a Mediator (DC Superior Court) and holds a Postgraduate Diploma in MSc Financial Regulation and Compliance Management at London Metropolitan University, and a L.L.B. in European Legal Studies from the University of Westminster. She is also fluent in Spanish. Paul Lee, Head of Corporate Governance, Aberdeen Asset Management PLC Paul Lee is Head of Corporate Governance at Aberdeen Asset Management and is responsible for global stewardship activities engagement and dialogue with the boards of companies in which the firm invests. Paul joined Aberdeen at the start of 2015 from the National Association of Pension Funds (NAPF, since renamed the Pensions and Life Savings Association) where he was Head of Investment Affairs, leading the association s work on all investment matters relevant to pension schemes. Previously, Paul worked for more than a dozen years at Hermes Fund Managers in its Equity Ownership Services unit, taking a leading role in stewardship matters and having responsibility for policy issues around investment. Among various industry roles, he is a member of the IASB s Capital Markets Advisory Committee and of the Enhanced Disclosure Task Force fostered by the Financial Stability Board. He is a founding participant of the Corporate Reporting Users Forum and a co-chair of the CFA Society of the UK s Financial Reporting and Analysis Committee. He chaired the committees which redrafted the International Corporate Governance Network s Global Corporate Governance Principles and its Statement of Principles for Institutional Investor Responsibilities. Bela Gor, Legal Director, Business Disability Forum Bela is one of the leading experts on disability discrimination law. In her former role as the first dedicated disability discrimination solicitor at the Disability Law Service she took some of the first cases under the Disability Discrimination Act 1995 (now replaced by the Equality Act 2010) which helped to clarify the then new legislation. Bela is the author of many of Business Disability Forum s best practice publications on disability such as the Line Manager Guide series. She is also a regular speaker at conferences and provides training on disability law and best practice including masterclasses on both the employment and the goods, services and customer service provisions. She also provides online and telephone tutorials and regular legal surgeries and bulletins. Bela now splits her time between London and Edinburgh where she is a member of the Management Committee of the Scottish Discrimination Law Association (SDLA). 5

6 SPEAKER PROFILES Jon Watt, Anti-Bribery & Corruption Training Manager, ABC Compliance, Rolls- Royce PLC Jon is responsible for both ABC Training and ABC Compliance Programmes at Rolls-Royce PLC. His focus is on raising awareness, understanding and application of Anti-Bribery & Corruption Policy across the company. This involves design and delivery of training following a complete review and overhaul of policy. Prior to joining Rolls-Royce in June 2014, Jon spent over 20 years in life insurance, investment and banking, primarily within new business, training and compliance related roles. Most recently he worked to develop and deliver management training related to Conduct Risk and Vulnerable Customers for The Royal Bank of Scotland. Gez Llanaj, Director, Mazars LLP Gez Llanaj has over 20 years of advisory, consulting, design build and implement Enterprise Risk Management Framework (ERM/ ORM/ GRC/ ORSA) and Regulatory Change Programs (Basel 2, Solvency II, Regulatory Reporting) deployed in banking and insurance firms across UK and Europe. He is currently helping insurance firms to address all remaining issues related to Solvency II Risk and Capital by defining a cost effective and appropriate strategy, governance, execution, implementation and assurance of Pillar 1, Pillar 2/ ORSA and Pillar 3 requirements to meet regulatory obligations as well as establishing sustainable business value. He is an expert adviser to senior management on ERM, related impacts and opportunities and is assisting firms to embed ERM across three lines of defense through an advanced integrated framework. Jason Haines, Global Head (acting), External Relations, Global Financial Crime Compliance, HSBC Holdings PLC Jason is the Global Head (acting) in the Global Financial Crime Compliance (FCC), External Relations team at HSBC Holdings PLC. Jason currently represents HSBC on the British Bankers Association (BBA) Money Laundering Advisory Panel (MLAP), the BBA Anti-Corruption and Bribery Panel and the joint AFME/BBA Data Protection working group and in addition has represented HSBC in meetings with Government. In addition Jason participates in HSBC's membership of the Wolfsberg Group. Prior to joining HSBC in 2014, Jason held senior in-house compliance and advisory positions within the banking sector, including interim Head of AML/STF Corporate Banking Division, The Royal Bank of Scotland and Barclay's bank. Jason previously served on a House of Commons advisory group on financial services and was appointed as a special adviser to an international project relating to the assessment of AML/CTF standards in a number of overseas jurisdictions. Jason has held several academic appointments and guest lectureships at the Institute for Advanced Legal Studies, University of London, University of Cambridge and the University of Birmingham Business School. Jason has published widely on regulation and compliance aspects related to financial crime including a book on the regulation of electronic markets. 6

7 SPEAKER PROFILES Howard Shaw, Head of Anti-Corruption & Whistleblowing Services, Mazars LLP Howard Shaw is a fraud and corruption risk management specialist. He advises companies, NGOs and government agencies on the management of dishonesty. He lectures internationally on fraud and corruption risk management and provides training in good corporate investigation practice. Howard was a full career (30 year) detective with the Metropolitan Police, London. This included 15 years within the Economic and Specialist Crime Command at New Scotland Yard. Since retiring he has performed fraud and corruption risk consultancy all over the world, firstly in a private capacity and then as Head of Anti-Corruption at a London-listed mining company. He then took up a position within the Fraud & Disputes Service at EY before moving to Mazars LLP. Howard is Chair of the Institute of Counter Fraud Specialists. Howard is the current Chair of the British Standards Institution (BSi) Anti-Bribery Committee, and is the current Head of the UK Delegation to the International Standards Organisation (ISO) in relation to a new international bribery risk standard. Howard Shaw was involved in the creation of British Standard 13500; Guidelines on Good Organisational Governance. This Standard has been proposed as the foundation document for an International Standard on Organisational Governance. As such Howard is Chair-designate of the International Standards Organisation (ISO) Technical Committee on Governance. Howard is also an active member of the Fraud Advisory Panel and Transparency International. Eileen A. Fahey, Chief Credit Officer, Fitch Ratings Eileen A. Fahey is the Chief Credit Officer at Fitch Ratings. She and her team of regional and group credit officers are responsible for ratings oversight, quality assurance, credit market commentary and research globally. A former bank examiner with strong experience across all sectors, she has played an important role in helping to evolve Fitch's credit policy in the wake of the global financial crisis. Previously, Ms. Fahey was the Regional Credit Officer for the Americas at Fitch Ratings, where she monitored concerns on key credit issues, improved the group s policies and procedures, and enhanced Fitch s Credit Policy reporting framework. She was also responsible for identifying and aggregating risks across rated products throughout the region. Ms. Fahey has held a variety of roles during her tenure at Fitch, including group credit officer for the Insurance, Fund and Asset Managers, and REITs groups. In these roles she oversaw the development and application of credit rating criteria and participated in ratings committees. Prior to joining Fitch, Ms. Fahey was a National Bank Examiner with the Comptroller of the Currency (OCC). At the OCC, she was a member of the multinational banking group and examined capital markets and trading operations of U.S. money center banks. Ms. Fahey received a BA in business and economics from St. Mary s College, Notre Dame, Indiana, and has been a chartered financial analyst (CFA) charter holder since

8 SPEAKER PROFILES Antoni Ballabriga, Global Head of Responsible Business, BBVA Antoni Ballabriga is Global Head of Responsible Business. He reports to the CEO and Board of Directors in this matter. His mission is to systematically ensure that BBVA puts people at the center of decision-making. This includes the entire main value chain: from the design of customer solutions to marketing and sales, customer relations, recovery and complaints. Furthermore, he works to reinforce and coordinate responsible business culture; social, environmental and reputational risks; integrated reporting; Social Responsible Investor relations (SRI) and responsible procurement. He also manages community involvement programs. He is CEO of Momentum Social Investment, an impact investment fund lead by BBVA to help social businesses to grow; President of DIRSE, Spanish Association of CSR Professionals; Former President of SpainSIF, Spanish Forum for Socially Responsible Investment. He holds a Degree in Business Sciences and Master in Business Administration from ESADE Business School. He has studied strategy and CSR at Harvard Business School. As associate professor at ESADE Business School he has taught CSR strategy, entrepreneurship, strategic consulting and project Management. Antoni has given conferences as responsible business/csr expert at European Commission, OECD, IDB, IFC/World Bank, United Nations, Spanish Parliament, IOSCO and at more than 30 universities and business schools. He is First Mover Fellow and member of Business & Society Leaders Forum at The Aspen Institute in US. Angela Brouner, Director Regulatory and Compliance Services, Mazars LLP Angela has over 16 years experience in financial services, this includes first hand knowledge and experience of a range of regulatory issues, having worked as an operational manager at HBOS Plc, an adjudicator at the Financial Ombudsman Service, an insurance regulatory consultant within a Big Four environment, and as a senior compliance manager for a large London based insurance broker. Angela has a combination of sound regulatory expertise and practical commercial experience which has been focused conduct regulation within financial services. Angela has a genuine understanding of the practical application of compliance solutions with first-hand experience of a range of regulatory issues applied as a consultant and in industry. Key areas of focus at present for Angela are Governance, conduct and culture. Charles Cattell, Partner, The Cattellyst Consultancy Charles Cattell is a consultant and training practitioner with extensive expertise across the financial services sector. He is a Partner of The Cattellyst Consultancy, a competence and compliance consultancy which advises and trains a broad range of financial services clients on the human aspects of regulation including the management of people risk, the development of competence and expertise, ethical business practices and the enhancement of corporate culture. His personal client list includes banks, asset management firms, private wealth managers, insurers and intermediaries, for whom he has carried out a range of senior level assignments relating to corporate governance, learning and leadership. He also works extensively with trade associations and examining bodies and has been retained by UK regulators on policy and benchmarking activities. He is a Chartered Fellow of the Chartered Institute of Personnel and Development, a Chartered Member of the Chartered Institute for Securities & Investment and a Chartered Insurance Practitioner and an Associate of the Chartered Insurance Institute. 8

9 SPEAKER PROFILES Anthony Carey, Partner and Board Practice Lead, Mazars LLP Anthony Carey is a chartered accountant and chartered director and a partner in Mazars where he leads its board effectiveness practice in the UK which has a strong focus on the financial services sector. He takes an active role in thought leadership and public interest issues related to the business community and the profession including in the areas of the board's involvement on matters related to culture, corporate responsibility and corporate reporting. Anthony is a major contributor to Mazars' Business. For Good initiative, is co-author of its' Board Charter for Sustainable Success and co-developed the firm's Board Polarities model. Charlotte Black, Public Affairs Consultant Charlotte Black is a Public Affairs Consultant. Previously she was Director of Corporate Affairs Brewin Dolphin from having been their Marketing Director since Charlotte joined the Brewin Dolphin Group in Charlotte is a Director of the Wealth Management Association and a member of the CISI Integrity Committee; the Investment Association Private Client Committee and The Savings and Investment Policy (TSIP) Advisory Board. Charlotte has recently retired as a Director of the Chartered Institute for Securities and Investment (CISI) and was a Non-Executive Director of Euroclear PLC from and a Director of CRESTCo Limited from 1996 to Charlotte Black was a Westminster Parliamentary Candidate in Jean-Pierre Casey, Head of Investment Advisory, Azure Wealth LLP Jean Pierre Casey is Head of Investment Advisory at Azure Wealth LLP, a boutique London wealth manager, where he structures innovative investment solutions for a wide client base. Prior to joining Azure Wealth, Jean-Pierre was with Barclays for nearly six years, culminating as a Director and Head of the Investment Advisory function in the International Private Bank in London. Before joining Barclays, he was Head of Research at the European Capital Markets Institute, where he maintains research fellow status. He is also a Visiting Professor in the Economics Department of the College of Europe in Bruges, Belgium. Jean-Pierre holds a Master's Degree in Economics with Honours from the College of Europe and a Bachelor's Degree in International Economics from Georgetown University in Washington, D.C. 9

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