Staff Relations & Recruitment. Online Recruitment Training PeopleAdmin

Transcription

1 PeopleAdmin

2 Introduction Human Resources automated online recruitment system for the search and application processes provides unique technology to simplify the job application and candidate screening processes. Online recruitment automates the search, collection, screening and distribution of employment applications when: creating search proposals; submitting online search proposals to Human Resources; viewing applications/resumes in real-time as applicants apply for positions; notifying applicants of their status during the search process; completing hiring proposals. Benefits Increased efficiency in receiving applications and making them accessible to the entire search committee at the same time. Ability to pre-screen applications by adding questions that help identify qualifications for your specific search. Easy, real-time access to applications as they are submitted for the search chair and committee members. Standard format for receiving applications/resumes. Timely notification to applicants of the status of the search process. Streamlined process that combines search proposals and job order forms allowing for consistency in both processes.

3 Table of Contents Topic Accessing the Online Recruitment Site Creating a New Search Chair Account Logging in as a Search Chair Creating a Search Proposal Selecting a Template Posting Details Screening Questions Points o Selecting Pre-loaded Questions o Creating Customized Questions Hiring Process Guest User Access for the Search Committee Submitting to Human Resources Accessing Applications View Open Postings View List of Applicants View Applications and Documents Print Applications and Documents View Applicant History Change Applicant Status Display Applicants by Selected Criteria Select Applicants for Interviews Change Status of Applicants Who Are and Are Not Interviewed The Hiring Proposal Human Resources Contacts Hints and Tips 3

4 Accessing the Online Recruitment Site Double-click the Internet Explorer icon on your PC desktop Internet Explorer opens on the screen From the address bar of Internet Explorer, enter The online recruitment site opens on the screen. 4

5 Creating a New Search Chair Account The first step for all search chairs is to create an account. This one-time process allows a search chair to log in again for a different search without creating a new account. 3 Double-click the Internet Explorer icon on your PC desktop. From the address bar of Internet Explorer, enter From the navigation bar on the left side of the screen, select Create User Account. Internet Explorer opens on the screen. The online recruitment site opens on the screen. The Create User Account page is displayed. 4 Enter a user name TIP: Use your NetID. 5 Enter a password Press Tab Re-enter the password Press 6 Tab 7 Enter your first name Press Tab 8 Enter your last name Press Tab 9 Enter your SUID 0 Enter your title Press Tab Enter your phone number Press Tab Enter your address Press Tab 3 Click Continue 4 Click Confirm 5 Click OK The information entered is displayed. A confirmation message is displayed. The main sign-on screen is displayed. Human Resources will you when your account has been activated (within two business days). 5

6 Logging in as a search chair Double-click the Internet Explorer icon on your PC desktop. From the address bar of Internet Explorer, enter Internet Explorer opens on the screen. The online recruitment site opens on the screen. 3 Enter User Name Press Tab 4 Enter Password 5 Single-click Login The Search Chair Site homepage is displayed. Creating a Search Proposal Options from this screen:. View Open Postings View the open searches you chair for the hiring department.. View Pending Search Proposals Search proposals that have been saved, but not yet submitted to Human Resources. 3. View Historical Search Proposals Search proposals for filled positions. 4. Create Search Proposal from Template Create a search proposal from a pre-populated template. 5. Create Search Proposal from Previous Create a search proposal from a previous position that you posted. 6. Home Refreshes user site and returns user to View Open Positngs page 7. Reports Search chair users can access an applicant address report 8. Change Password 9. Logout 0. Return to the Homepage 6

7 Creating a Search Proposal Selecting a Template When creating a search proposal, you will search from pre-existing templates that are loaded into the PeopleAdmin system. Templates are auto-populated with the following standard information: Job Code Qualifications Job Title Responsibilities Salary Grade Applicant Pass/Fail Message Job Description Select Create Search Proposal Search for a Template Below to From Template option from the Create a Search Proposal is navigation bar on the left side of displayed. the screen. Enter the job code (can be found on the JIQ). 3 Click Search. 4 Single-click the Create link under the job title that matches the position to be filled. Using Job Code is the recommended search option. This will ensure that you have selected the correct template. All template titles matching the search criteria are displayed. The template is displayed. 7

8 Creating a Search Proposal Posting Details. Enter the department 9-digit number next to Department Code Press Tab Click the black down arrow and select. the department name Press Tab (This field is visible to applicants) Enter the 8-digit PIN number beginning with 000 Press Tab Enter the department/position location Press Tab 5. Enter the pay range for the position 6. Enter Incumbent if applicable Press Tab (This field is visible to applicants) (This field is visible to applicants) It is recommended to list a pay range to help with the screening process. Enter New Position or the name of the last incumbent in that PIN. 7. Verify Salary grade press tab (This field is visible to applicants) 8. Click the black down arrow and select FSLA status, (exempt or non-exempt) Press Tab Exempt = salaried; non-exempt = hourly 9. Enter the work hours (This field is visible to applicants) 0. Click the black down arrow and select the Job Type Press Tab (This field is visible to applicants). Click the black down arrow and select the campus location if different from Syracuse, NY Press Tab. Enter the name of the person to whom the position reports Press Tab Click the black down arrow and select 3. a Union Code or Not Applicable (This field is visible to applicants) Press Tab 4. Review and Modify the Job Description if needed Press Tab (This field is visible to applicants) 5. Review and modify Responsibilities if necessary Press Tab (This field is visible to applicants) 6. Enter Job-Specific Qualifications if applicable Press Tab (This field is visible to applicants) This is a required field for Bargaining Unit positions and should include the shift/location/days. This field should also list application instructions such as A cover letter, resume and a list of three professional references must be attached online. 8

9 7. Enter Physical Requirements if applicable Press Tab 8. Enter Tools/Equipment if applicable Press Tab 9. Enter the Job Open Date Press Tab 0. Enter the Internal Posting Start date (This field is visible to applicants) (This field is visible to applicants) (This field is visible to applicants) Projected date position will be posted on the web. (format must be mm-dd-yyyy) (This field is visible to applicants) This should be the same date as the job open date. The internal posting deadline is to identify and give preference to internal candidates who have applied by that deadline. It is especially important for union positions. (format must be mm-dd-yyyy). Enter the Internal Posting End date (This field is visible to applicants) The internal posting deadline is to identify and give preference to internal candidates, who have applied by that deadline. It is especially important for union positions. (format must be mm-dd-yyyy). Enter the Application Deadline Press Tab (This field is visible to applicants) Last day for applications posting automatically removed from applicant access on the web. (format must be mm-dd-yyyy) or select the check box next to open until filled and add a priority consideration date in the next field. In this area there is a date field and a check box. A search chair can select either a date or the check box open until filled. Note if you select open until filled the search will not be removed from the web until the department requests removal. In addition, the hiring proposal cannot be accessed by the search chair while the position remains open. 9

10 Enter the date the job offer should be made Press Tab Enter the date the appointment begins Press Tab For renewable faculty positions - Click the black down arrow and select yes or no Press Tab For terminal faculty positions - Click the black down arrow and select yes or no Press Tab Enter the end date of initial appointment press Tab View Applicants as Received defaults to Yes Press Tab Enter text for newspaper/publication advertising if applicable Press Tab Enter names of newspapers/publications/websites/listserv and dates to run ads Enter additional sources for communicating position posting Press Tab Enter the Purchase Requisition number being used for payment Press Tab Enter the process for screening and selecting candidates for interview/hire Press Tab Enter the criteria used for judging candidates Press Tab Applicant Pass Message Applicant Fail Message Review the message applicants receive Click the black drop down arrow and select your name Press Tab Click the black drop down arrow and: For STAFF SEARCHES: select Staff search, dean s approval not required May be changed to No if the search committee does not want to view applicants until after the deadline. Defaults to NONE Default to NONE. In general, HR places newspaper and publications ads and departments place website and listserv ads. Defaults to NONE Departments should determine any additional sources they will be using such as conferences or networking. Send the original Purchase Requisition to Human Resources Defaults to a standard screening process Defaults to standard screening criteria Defaults to the written message This is automatically generated and standard for all search proposals. This may be the chair of the search or the person responsible for submitting the search proposal Note: faculty search proposals will be forwarded to the dean s office indicated in this field for approval. 0

11 For FACULTY SEARCHES: select the Dean s name for your school/college Press Tab Enter the contact name for the search Press Tab Enter the contact person s phone number Press Tab 4. Enter the submitter name Press Tab Enter the submitter s phone number 4. Press Tab Enter the submitter s department 43. name Press Tab Click the black drop down arrow and 44. select your employment specialist press Tab 45. Review the document attachment listing This may or may not be the search chair this person will receive calls and s from Human Resources regarding the search status. This may or may not be the search chair or contact person this is the person who completed and is submitting the Proposal to Human Resources. Three documents will be listed: Resume/Cover Letter/Other are standard for all non-bargaining unit positions. Other documents may include a list of references or a writing sample Enter search committee information Press Tab Click the black drop down arrows and select Yes or No IMPORTANT Review all data before continuing Name/Title/Category/Gender/Race Errors needing correction will be highlighted in yellow and you can not continue to the next page until corrected. 49. Press Continue to Next Page Cancel exits the user from the screen without saving. The Screening Questions screen is displayed.

12 Creating a Search Proposal Screening Questions Screening questions are optional and may be used to screen out candidates who do not have specific qualifications essential to the position. These questions reduce the amount of resumes to review, ensure qualified applicants, and allow the ability to rank applicants based on answers. Screening questions must be related to a qualification that is required or preferred on the search proposal. An appropriate screening question may be, Do you have a bachelor s degree? or Do you have 3-5 years management experience?. Creating a Search Proposal Screening Questions Selecting Pre-loaded Questions Click Add A Question Add a Question screen is displayed Click Search Pre-loaded questions will be displayed 3 Select an existing question by clicking View/Add 4 Click Add This Question 5 6 Repeat Steps -4 to continue adding questions Click Continue to Next Page when finished adding questions The question and possible responses will be displayed The question, answers and preassigned points are displayed

13 Creating a Search Proposal Screening Questions Creating Customized Questions* Click Create a Question or if you just added a question click Add A Question This will bring you back to the original page, scroll down to see Create a Question Enter the question in the text box Closed Ended questions are similar to multiple choice or yes/no responses. Up to seven possible responses may be entered. 3 Select Closed Ended or Open Ended If Closed Ended, enter the 4 answers. If Open Ended, select the type. 5 Click Submit Question 6 7 Repeat steps -4 to add additional questions. When finished entering all questions, Click Continue to Next Page Open Ended questions allow for specific responses including: Short Text (text of 50 characters or less) or Long Text (text of 50 characters or more); phone number; and data entry. It is recommended that no more than five pre-screening questions are included. The Points screen is displayed *Please note, HR screens all questions prior to posting. 3

14 Creating a Search Proposal Points Points assist in ranking candidates, using a weighted average, based on answers to the prescreening questions. For each question entered, points may be assigned to the answers provided by applicants. If an applicant replies to a question with a response flagged as disqualifying, the applicant is removed from active status and immediately notified that the minimum criteria for the position has not been met and they are out of consideration for that position. 3 4 Place the cursor in the Score box next to the possible answers for closed-ended questions. Enter a score that is appropriate for that answer. If the answer is considered disqualifying, check the Disqualifying box to the left of the score box. Continue steps -3 until all questions have been assigned points. 5 Click Continue to Next Page Creating a Search Proposal Hiring Process Example: On a scale of -00, where 00 is the best possible score, use 5, 50, 75, or 00. Example: If a valid driver s license is required for a position, the answers are Yes and No. Anyone who answers No is disqualified and screened out. The Hiring Process screen is displayed. The Hiring Process screen is the final process to completing the Search Proposal. This screen outlines some of the hiring process steps that an applicant may go through. Please note: These steps, with the exception of Not Hired, are not visible to the applicant; they are used for the search chair as a tracking tool for ranking candidates. Click Continue to Next Page. This information defaults and needs no editing. The Guest User screen is displayed 4

15 Creating a Search Proposal Guest User Access for the Search Committee The Search Chair assigns guest access to the search committee members. When the committee members log on, they will only see applicants and information relative to the search they are assigned to with the Search Chair. Access is restricted to read only, meaning they do not have the ability to modify or move an applicant to a different stage in the process. There is only one User Name and Password for the entire search committee (excluding the Search Chair) and multiple committee members may access the site at the same time. The User Name is automatically generated by the system, and the Search Chair assigns the Password. Please note: The Password must contain at least 6 characters. To Create a Guest Access Password From the Guest User screen, click Activate Guest User Under Create Guest User, enter a password 3 Click Continue to Next Page Recommendation: Use password, the Search Chair s last name, or the name of the person leaving the position. 5

16 Creating a Search Proposal Submitting the search for approval After assigning a password for the search committee members, review and submit the Search Proposal to Human Resources. Moves to the beginning of the Review search proposal Search Proposal so that you can. information. Click Edit to make conduct a thorough review of the revisions information submitted.. 3. STAFF SEARCHES: Click Submit to HR if no revisions are necessary FACULTY SEARCHES: Click Submit Faculty Search if no revisions are necessary Confirmation message is displayed and Search Proposal is sent to Human Resources for review and approval. Confirmation message is displayed and Search Proposal is sent to the Dean s office for review and approval. The request then moves it goes from the Dean to Academic Administration, and once Academic Administration approves HR is notified Click Save w/o Submit to save and return later Click Cancel to stop and cancel the process Can be accessed by selecting View Pending on the navigation bar on the left side of the screen This selection deletes the proposal from the system Once approved by Human Resources, the position is posted to the web immediately, or on the date specified in the Search Proposal if different from the submission and approval date. Once posted, applicants are able to apply and applications are available for viewing immediately. If you are hiring an applicant from the temp pool as a permanent hire, the applicant is required to complete the online application. Bargaining Unit Notes After Human Resources approves the position and notifies the department of approval, the department will post a hard copy of the opening to all areas. The approval will generate a job reference number that can be added to the job posting. If you are hiring an applicant from the temp pool as a permanent hire, the applicant is required to complete the online application. 6

17 Accessing Applications Log on to the Online Recruitment site: Double-click the Internet Explorer icon on your PC desktop Internet Explorer opens on the screen From the address bar of Internet Explorer, enter The online recruitment site opens on the screen View Open Postings Enter User Name Press Tab Enter Password Click Login Postings assigned to you are displayed This screen contains the following information: Job Title Total Applicants for Position Department of Search/Salary Job Open Date Grade Application Deadline Job Number Applicants at the Search Chair Step Position Status (controlled by the Search Chair) 7

18 Accessing Applications View List of Applicants Click the View link under the Job Title List of applicants is displayed This screen displays all active applicants and allows you to: View Individual Applications View Multiple Applications or Multiple Documents View History of an Applicant s Record Change Applicant s status to the Next Step in the Interview/Hire Process Display Applicants by Selected of Criteria 8

19 Accessing Applications View Applications and Documents View no more than 0 applications or attachments at one time. 3 Select individual applicants or all applicants using the All/None column. Click View Application under the applicant s name, or Cvr Ltr, Res/CV, or Othr Doc. Click the X in the upper right corner to close the application Select applicants to be viewed - place a check mark in the All/None column of the individual. If you are viewing a group of applicants at one time place a check mark for each one in the All/None column. Then scroll down and click on either View Multiple Applications or View Multiple Documents. A separate window will open displaying the online application or the attachments. When selecting multiple applicants to view, you may only view the group of applications or the group of attached documents in the display window. In addition, applicants are not required to attach resumes or other documents. If none are attached, it is the choice of the applicant. The list of applicants is displayed. 9

20 Print Applications and Documents From the items already listed, select the File Print command Click the X in the upper right corner to close the application The list of applicants is displayed View Applicant History Under the Link To column, click History/Notes Click Return to see the applicant list Applicant History/Notes screen is displayed Change Applicant Status Applicants may be selected individually or in groups and forwarded to the next step in the interview process. Please note: These steps, with the exception of Not Hired, are not visible to the applicant; they are used for the search chair as a tracking tool for ranking candidates. If you change an applicant s status to Not Hired, he/she will see that status when logging into his/her applicant account to check their status. However, the reason for not being hired will not be visible to the applicant. Change Applicant Status screen Under the Status column, click is displayed with the applicants Change Status selected Under Status, click the black down arrow and select new status 3 Click Continue to Confirm Page 4 Click Save Status Changes If selecting Not Hired, select the appropriate reason under the Not Hired Reason column The Active Applicants screen is displayed 0

21 Accessing Applications Display Applicants by Selected Criteria If pre-screening questions with points are part of the application process, applicants may be listed according to score. Example: Applicants who score 75 and above are preferred. EXAMPLE: In the box next to Minimum Score, enter 75 Click Refresh Only those applicants who scored 75 and above are displayed 3 Click Return to Search Results Select Applicants for Interviews Under the All/None column, click the checkbox next to each applicant s name 3 Click the Change Multiple Applicant Status button Using the drop-down box next to each applicant s name, change each applicant s status to Interview Pending 4 Click Continue to Confirm Page 5 Click Save Status Changes 6 Review and return to the Open Positions screen A list of all selected applicants will be displayed Status screen with changes is displayed List of active applicants is displayed

22 Accessing Applications Change Status of Applicants Who Are Not Interviewed Under the All/None column, click the checkbox next to each applicant s name 3 4 Click the Change Multiple Applicant Status button Using the drop-down box next to each applicant s name, change each applicant s status to Not Hired or Not Hired send Select a Reason Code from the drop down list A list of all selected applicants will be displayed The Not Hired Send status will generate an automatic to candidates indicating they were not selected as a finalist for the position. Applicants will see Not Hired when managing their online accounts; however, they will not see the reason code selected. The code would be used as supporting information to the Department of Labor or EEOC if they were inquiring about a search. 5 Click Continue to Confirm Page This step provides instant feedback to the applicants who are not being hired Change Status of Applicants Who Are Interviewed Under the All/None column, click the checkbox next to each applicant s name Click the Change Multiple A list of all selected applicants will Applicant Status button be displayed Using the drop-down box next to 3 each applicant s name, change each applicant s status to Interviewed 4 Click Continue to Confirm Page 5 Review and return to the Open Positions screen Important: Leave Interviewed/Not Hired applicants at the Interview status.

23 For the applicant being hired, leave at the Offer Pending status. The Hiring Proposal The Hiring Proposal is required for all positions - exempt and non-exempt, including bargaining unit. An official offer of employment may not be extended for an exempt position until the hiring proposal is reviewed and approved by Human Resources. Please complete all sections and click on Continue to Next Page. Upon saving the Hiring Proposal, an is automatically sent to your Employment Specialist with notification that the Hiring Proposal has been completed and saved. NOTE: The Hiring Proposal is found on an additional tab at the top of the Search Proposal screen and is activated when the search closes. Click on the Hiring Proposal tab above the applicant list. The Hiring Proposal screen is displayed. Enter today s date. Press Tab Click the black down arrow and select the type of applicant pool. Press Tab Click the black down arrow and select Yes or No. Press Tab If the search plan changed, explain what the change was and why it occurred. Press Tab Describe the selection process, Press Tab List the names of all interviewed candidates Click the black down arrow and select the name of the top, opposite gender candidate. Press Tab Click the black down arrow and select the appropriate Not Hired reason. Press Tab Enter who reviewed the candidates, what criteria was used to screen candidates, how were interviewing decisions made, who made the final decision Include phone interviews and campus interviews Candidate may not necessarily have been interviewed. 3

24 Enter supporting comments as to why the candidate was not hired. Press Tab Click the black down arrow and select the name of the top, minority candidate. Press Tab Click the black down arrow and select the appropriate Not Hired reason. Press Tab Enter supporting comments as to why the candidate was not hired. Press Tab Click the black down arrow and select the new hire s name. Press Tab Enter supporting comments as to why candidate is being hired. Press Tab Enter new hire s start date. Press Tab Enter salary. Press Tab Indicate if the salary is within the range of the pay band. Click the black down arrow and select Yes or No. Press Tab Enter plan if candidate refuses offer. Press Tab Supporting comments should relate to lack of specific skills, qualifications, experience, seniority, and if applicable, interview. The top minority candidate may not have been interviewed. The search chair should carefully review all applicants and attempt to identify minorities based on the materials available. Occasionally this may not be possible and the search chair should select Minority candidate could not be identified. If the candidate being hired is the top minority candidate, select Top minority candidate was selected Supporting comments should relate to lack of specific skills, qualifications, experience, seniority, and if applicable, interview. If the candidate being hired is the top minority candidate, enter Offer pending to top minority candidate. Supporting comments should relate to candidate s specific skills, qualifications, experience, seniority and interview. Salary must be: ) within range of category band, and; ) if applicable, within range posted on Search Proposal, and; 3) in accordance with any applicable collective bargaining agreement. If No is selected, an Employment Specialist will contact the Search Chair for further explanation. Examples: ) Offer to nd runner-up; ) Re-open search. 4

25 Scroll to the bottom of the screen and single-click Continue to Next Page on current screen and on next screen. Continue to Next Page again past the Notes/History page. The View/Edit Position will appear first then The View Position Summary will appear. Submitting the hiring proposal for approval Review hiring proposal information. Moves to the beginning of the Search. Proposal Click Edit to make revisions Single click Save and Continue to save but not submit the hiring proposal. STAFF SEARCHES: Click Hiring Proposal Complete and Continue if no revisions are necessary FACULTY SEARCHES: Click Submit Faculty Hire and Continue if no revisions are necessary Confirmation message is displayed and Hiring Proposal is sent to Human Resources for review and approval. Confirmation message is displayed and Hiring Proposal is sent to the Dean s office for review and approval.. The request then moves it goes from the Dean to Academic Administration, and once Academic Administration approves HR is notified. 5. A confirmation screen is displayed. 6. Click Cancel to stop and cancel the process Click Confirm. Notification that the Hiring Proposal has been completed is automatically sent to HR. This selection deletes the information entered on the hiring proposal from the system 5

26 The Hiring Proposal Printing the Hiring Proposal When logged in, from the left side of the screen, single-click Reports. Enter the Job # and single-click Check All 3 Scroll down and single-click Search. The job title is displayed 4 Single-click Get Reports List. List of three reports displayed. 5 Select Hiring Proposal and single-click Generate Report. The hiring proposal opens in a separate browser. 6 Select File Print from the top, left corner of the browser window. 7 When finished, close all browsers and log out. 6

27 Human Resources Contacts Recruitment Support: Sharon Cole Chris Percoski Employment Specialist Employment Specialist Camille Donabella Cathy Bottari Manager, HR-Student Employment Services Staff Relations Specialist Jack Matson John Longtin Director, Manager, Staff Relations Web Addresses: Search Chairs Applicants 7

28 FAQ s Question Which web browser should I use when accessing the Online Recruitment Site? What other system requirements are necessary for using the Online Recruitment Site? Key Information Internet Explorer v. 5.5 or higher is recommended for maximum performance and functionality. Adobe Acrobat v. 5.0 or higher is necessary for viewing the applications, cover letters, resumes and other documents. How much memory is needed on my PC? A minimum of 8MG is recommended for maximum functionality. Several factors will affect your ability to move quickly through the site: How long does it take to navigate through the Online Recruitment Site? ) server size and capability; ) PC age and memory capacity; and, 3) preparation time before completing the search proposal. It is recommended that you have the Job Code, PIN, Salary Range, Application Deadline, and if applicable, Search Committee Member names on hand before filling out the proposal. On average, with all information being available for entry into the system, the online Search Proposal can be completed and submitted in 0-0 minutes. 8

29 FAQ s Question How long can I stay logged into the web site? What format is used for attaching applications and documents? Key Information You will be logged out after 60 minutes if the system does not detect any movement between fields in the Search Proposal. If you must exit before completing the Search Proposal, click Continue to Next Page at the bottom of each screen and then select Save without Submitting. All applications and attachments are uploaded by applicants and then viewed by search chairs as PDF files. This prevents the transmission of computer viruses. The PDF files are snapshots of the actual application, cover letter, resume and other documents. It is recommended that no more than 0 applicants be selected at a time when viewing multiple attachments. Why is it taking an unusually long time to view attachments? Where does the pre-populated information in the Search Proposal Template come from? I m not able to find the correct Search Proposal Template. What are my options? If the problem persists, try the following: ) close all other applications; ) re-boot your PC; 3) delete all temporary Internet files; 4) view no more than 5 applicants at time. Search Proposal Templates are created from JIQs (Job Information Questionnaires). ) Double-check the Job Code for the position to be filled to be sure you re using the correct code. ) If the position is brand new, be sure you have submitted a JIQ (Job Information Questionnaire) to the Compensation Manager. Once the JIQ is submitted and approved, a Job Code and PIN are assigned. For additional information regarding the job classification process go to b_class.html 3) If you have already completed Steps and, contact your Employment Specialist for assistance. 9

30 FAQ s Question Key Information An applicant s documents are not readable (ie; jumbled text). Why is this happening? I m seeing an applicant s cover letter when I select Res/CV for the resume/curriculum vitae. Why is this happening? Can I use the Back button on the browser? Why was I logged off when I pressed the Backspace key? All applications and attachments are uploaded by applicants as PDF files as snapshots of the formatted version of applicants cover letters, resumes and other documents. Any formatting errors are due to applicant error, not system error. The applicant has attached the wrong document. No. This functionality has been disabled to eliminate potential errors when navigating through the site. It is recommended that users not use the Backspace key to delete text. Instead, highlight the text to be deleted and use the Delete key. 30