Replacing a Copper or Fiber Transceiver on a NetScaler Appliance

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1 Replacing a Copper or Fiber Transceiver on a NetScaler Appliance Contents Summary Background Replacing a Copper or Fiber Transceiver on a NetScaler Appliance Replacing a 1 GE SFP Transceiver Replacing a 10 GE XFP or SFP+ Transceiver Additional Resources Summary This article describes how to replace a copper or fiber transceiver on a NetScaler appliance. Background A Small Form Factor Pluggable (SFP) is a compact transceiver that can operate at speeds of up to 1 gigabit per second and is available in copper and fiber. Inserting a 1 Gigabit Ethernet (GE) SFP copper transceiver converts the SFP port of the appliance to a 1000BASE-T port. However, inserting a 1 GE SFP fiber transceiver converts the SFP port of the appliance to a 1000BASE-X port. 1 GE SFP transceivers are used in the following NetScaler appliance models: G 7500 MPX Page 1

2 9500 MPX 9700 MPX MPX MPX MPX Similarly, a 10 Gigabit Small Form Factor Pluggable (XFP or SFP+) is a compact optical transceiver that can operate at speeds of up to 10 gigabits per second. The 10 GE SFP+ ports share a common physical form factor with the 1 GE SFP ports. This enables higher port density than the 10 GE XFP ports. Additionally, the 10 GE SFP+ transceivers are smaller and use less power than the 10 GE XFP transceivers. You use a fiber-optic cable to connect to an SFP+ or XFP port. 10 GE XFP transceivers are used in the following NetScaler appliance models: G MPX 7000 MPX SFP+ transceivers are used in the following NetScaler MPX appliance models: G G G G By default, auto-negotiation is enabled on the SFP and XFP or SFP+ ports to which you insert the 1 GE SFP, 10GE XFP or SFP+ transceiver. As soon as a link between the port and the network is established, the mode is matched on both ends of the cable. For SFP+ transceivers, the speed is also auto-negotiated. The 10 GE SFP+ transceiver automatically negotiates a speed of 1 GE if the other end of the fiber-optic cable is attached to a 1 GE SFP port of a switch. Page 2

3 The following table displays the transceiver compatibility to the SFP or SFP+ switch ports: NetScaler Port Type Transceiver Type Switch Port Type Negotiated Speed SFP 1 GE SFP SFP 1 Gbps SFP+ 10 GE SFP+ SFP 1 Gbps SFP+ 10 GE SFP+ SFP+ 10 Gbps The 10 GE XFP or SFP+ and 1 GE SFP transceivers are sold in a single package of fourpacks. Two types of optics, such as short reach of 850nm wavelength or long reach of 1310nm wavelength, are available based on data center requirements for distance and speed. The Return Materials Authorization (RMA) warranty states that the 1 GE SFP and 10 GE XFP or SFP+ transceivers are covered for one year after the date on which you purchased the NetScaler appliance to which the transceivers are inserted. To extend support for transceivers beyond the one year warranty, you can purchase the NetScaler Hardware Maintenance Agreement. You can also purchase spare transceivers from Citrix Systems to replace the same if it fails. Caution! Only 1 GE SFP, 10 GE XFP, and SFP+ transceivers provided by Citrix Systems are supported on NetScaler appliances. Attempting to install third-party SFP, XFP, and SFP+ transceivers on the NetScaler appliance voids the warranty. Transceivers supplied by Citrix are interchangeable among NetScaler hardware platforms. You can install a 1 GE SFP transceiver from one appliance, to the SFP port of another appliance, and a 10 GE SFP+ transceiver to the SFP+ port of another appliance. Page 3

4 The following table lists the Citrix transceiver part numbers: Citrix Transceiver Transceiver Type Manufacturing Part Number Citrix NetScaler SFP Gigabit Ethernet Copper (100m) - 4 Pack NetScaler Platforms ACC-SFPC 9010, 10010, 12000, G, 9700, G,10500, G, 12500, G,15500, and G Citrix NetScaler SFP Gigabit Ethernet SX (300m) - 4 Pack Citrix NetScaler SFP Gigabit Ethernet LX Single ACC-SFPF 9010, 10010,12000, G, 9700, G,10500, G, 12500, G,15500, and G , G, 10500, G,12500, G, 15500, and G Citrix NetScaler XFP Short Range 10 Gigabit Ethernet (300m) Single G, 15000, and Citrix NetScaler XFP MPX and Long Range 10Gigabit MPX Ethernet (10 km) Single Citrix NetScaler SFP+ 10 Gigabit Ethernet Short MPX 8200,8400, 8600, MPX 9700, Page 4

5 Range (300m) Single 10500, 12500, G, and 10G FIPS MPX 11500,13500, 14500,16500, 18500,20500 MPX 17500,19500, MPX 17550,19550, 20550,21550 Citrix NetScaler SFP+ 10 Gigabit Ethernet Long Range (10km) Single MPX 8200,8400, 8600 MPX 9700,10500, 12500, G, and 10G FIPS MPX 11500,13500, 14500,16500, 18500,20500 MPX 17500,19500, MPX 17550,19550, 20550,21550 Note: While the SFP and SFP+ ports share the same physical dimensions, the 1 GE fiber SFP transceivers are not compatible with the SFP+ ports, and the 10 GE fiber SFP+ transceivers are not compatible with the SFP ports. Do not install a 10 GE fiber SFP+ transceiver in a 1 GE SFP port, and vice versa. The size of the socket enables you to install 1 GE SFP as well as 10 GE SFP+ transceivers. However, the NIC does Page 5

6 not recognize the mismatched transceiver, the interface is not available, and the port LED lights are not switched on. The preceding information does not hold good for copper SFPs. 1GE copper transceiver can be installed to the 10GE SFP+ port, but the speed will be 1G irrespective of the port (1 GE SFP or 10 GE SFP+ ). 1 GE copper transceiver does not auto-negotiate down to 10/100 Mbps. The following table provides a quick reference for the compatibility of various transceivers and SFP ports available on NetScaler. Transceivers SFP Ports 10 GE 1 GE Fiber 1 GE Copper 10 GE Supported Not Supported Supported 1 GE Fiber Not Supported Supported Not Supported 1 GE Copper Not Supported Not Supported Supported Replacing a Copper or Fiber Transceiver on a NetScaler Appliance To replace a copper or fiber transceiver on a NetScaler appliance, complete the following procedures, as appropriate: Replacing a 1 GE SFP Transceiver Replacing a 10 GE XFP or SFP+ Transceiver Replacing a 1 GE SFP Transceiver The SFP transceivers are hot-swappable on the NetScaler appliance series 9010, 10010, and The 1G SFP transceiver is hot-swappable with NetScaler release 9.3 build 47.5 or later. For more details refer Citrix edocs - Hardware FAQs. For NetScaler release previous to 9.3 build 47.5, the SFP transceivers are not hotswappable on the NetScaler MPX appliances. You must shutdown a NetScaler MPX appliance before removing or inserting a transceiver in a NetScaler MPX appliance. Note: Frequent installation and removal of transceivers shortens the life span of the transceivers. Follow the removal procedure carefully to avoid damaging the 1 GE SFP transceiver of the appliance. Page 6

7 To replace a 1 GE SFP transceiver, complete the following procedures: Removing a 1 GE SFP Transceiver Installing a 1 GE SFP Transceiver Removing a 1 GE SFP Transceiver To remove a 1 GE SFP transceiver, complete the following procedure: 1. Disconnect the cable from the 1 GE SFP transceiver. If you are using a fiber optic cable, ensure that you immediately replace the dust cap on the cable. Important: Do not look directly into fiber optic transceivers or cables. These emit laser beams that can damage your eyes. 2. Unlock the 1 GE SFP transceiver. 3. Hold the 1GE SFP transceiver between your thumb and index finger and slowly pull it out of the port. If you are removing a fiber 1 GE SFP transceiver, then ensure that you replace the dust cap on the cable immediately. 4. Put the 1 GE SFP transceiver in its original box or another appropriate container. Installing a 1 GE SFP Transceiver To install a 1 GE SFP transceiver, complete the following procedure: 1. Carefully, remove the 1 GE SFP transceiver from its box. Important: Do not look directly into fiber optic transceivers or cables. These emit laser beams that can damage your eyes. 2. Align the 1 GE SFP transceiver to the front of the SFP transceiver port available on the front panel of the appliance, as shown in the following image: Page 7

8 3. Hold the 1 GE SFP transceiver between your thumb and index finger and insert it in the 1 GE SFP transceiver port, pressing it in until you hear the transceiver snap into place. 4. Lock the transceiver. 5. If you are installing the transceiver in a NetScaler MPX appliance, then ensure that you restart the appliance. This enables the interface to recognize the newly inserted transceiver. 6. Verify that the LED is green and blinks twice, which indicates that the transceiver is functioning, as expected. 7. If you are using a fiber 1 GE SFP transceiver, remove the dust caps attached to the transceiver and the cable only when you are ready to insert the cable. Replacing a 10 GE XFP or SFP+ Transceiver The 10G SFP+ transceiver is hot-swappable with NetScaler release 9.3 build 57.5 or later. For more details refer to Citrix edocs - Hardware FAQs. For NetScaler release previous to 9.3 build 57.5, you must restart the NetScaler appliance following insertion of a 10 GE XFP or SFP+ transceiver. Note: Frequent installation and removal of transceivers shortens the life span of the transceivers. Follow the removal procedure carefully to avoid damaging the 10 GE XFP and SFP+ transceiver of the appliance. Page 8

9 To replace a 10 GE XFP or SFP+ transceiver, complete the following procedures: Removing a 10 GE XFP or SFP+ Transceiver Installing a 10 GE XFP or SFP+ Transceiver Removing a 10 GE XFP or SFP+ Transceiver To remove a 10 GE XFP or SFP+ transceiver, complete the following procedure: 1. Disconnect the cable from the 1 GE SFP transceiver. Ensure that you immediately replace the dust cap on the cable. Important: Do not look directly into fiber optic transceivers or cables. These emit laser beams that can damage your eyes. 2. Unlock the 10 GE XFP or SFP+ transceiver. 3. Hold the 10 GE XFP or SFP+ transceiver between your thumb and index finger and slowly pull it out of the port. Ensure that you replace the dust cap on the cable immediately. 4. Put the 10 GE XFP or SFP+ transceiver in its original box or another appropriate container. Installing a 10 GE XFP or SFP+ Transceiver To install a 10 GE XFP or SFP+ transceiver, complete the following procedure: 1. Carefully, remove the 10 GE XFP or SFP+ transceiver from its box. Important: Do not look directly into fiber optic transceivers or cables. These emit laser beams that can damage your eyes. 2. Align the 10 GE XFP or SFP+ transceiver to the front of the 10 GE XFP or SFP+ transceiver port available on the front panel of the appliance. Note: Do not install transceivers with cables attached. This can damage the cable, connector, or optical interface of the transceiver. 3. Hold the 10 GE XFP or SFP+ transceiver between your thumb and index finger and insert it in the 1 GE SFP transceiver port, pressing it in until you hear the transceiver snap into place. 4. Move the locking hinge to the down position, as shown in the following image: Page 9

10 5. Installing 10 GE XFP or SFP+ transceivers requires that you restart the NetScaler appliance. This enables the interface to recognize the newly inserted transceiver. 6. Following reboot, verify that the LED is green and blinks twice, which indicates that the transceiver is functioning as expected. 7. Run the following command to verify that the appliance has identified the transceiver. The following output is specific to an MPX with an SFP+ transceiver: > show interface Interface 10/1 (10G Ethernet, fiber SFP+, 1/10 Gbits) #9 flags=0x <ENABLED, DOWN, BOUND to LA/2, down, autoneg, 802.1q> MTU=1514, MAC=00:1b:21:4b:4f:21, downtime 0h01m16s Requested: media AUTO, speed AUTO, duplex AUTO, fctl OFF, throughput 0 Interface 10/2 (10G Ethernet, fiber SFP+, 1/10 Gbits) #8 flags=0x <ENABLED, DOWN, BOUND to LA/2, down, autoneg, 802.1q> MTU=1514, MAC=00:1b:21:4b:4f:20, downtime 0h01m16s Requested: media AUTO, speed AUTO, duplex AUTO, fctl OFF, throughput 0 Page 10

11 The following is a sample output of the show interface command when the appliance does not recognize the transceiver. The following output is specific to an MPX with an SFP+ transceiver: > show interface Interface 10/1 (10G Ethernet, no SFP+ found) #9 flags=0x <ENABLED, DOWN, BOUND to LA/2, down, autoneg, 802.1q> MTU=1514, MAC=00:1b:21:4b:4f:21, downtime 0h00m40s Requested: media AUTO, speed AUTO, duplex AUTO, fctl OFF, throughput 0 Interface 10/2 (10G Ethernet, no SFP+ found) #8 flags=0x <ENABLED, DOWN, BOUND to LA/2, down, autoneg, 802.1q> MTU=1514, MAC=00:1b:21:4b:4f:20, downtime 0h00m47s Requested: media AUTO, speed AUTO, duplex AUTO, fctl OFF, throughput 0 8. Ensure that you remove the dust caps attached to the transceiver and the cable only when you are ready to insert the cable. Additional Resources NetScaler 10G SFP+ transceivers now support Cisco DAC 10G transceiver/copper cables- that is TwinAx 10G SFP+ transceivers attached at each end with copper cables. This is applicable to: MPX21550, MPX20550, MPX19550, MPX17550, MPX16500, MPX14500, MPX13500, MPX11500, MPX8200, MPX8400, and MPX8600. If you determine that the ordered transceiver does not meet your requirements, or you need a different transceiver than what you purchased or was shipped by default, contact Citrix Customer Service at CITRIX ( ). For information on installing NetScaler accessories, see CTX Citrix Hardware Installation and Setup Guide - Release 9.2. Page 11

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