Annual Report Grand Re-Opening of our Kingsport Super Branch Branch Locations

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1 2014 Grand Re-Opening of our Kingsport Super Branch In September ACFCU celebrated the Grand Re-Opening of our Stone Drive Super Branch. To better serve our members, ACFCU joined our two Kingsport branches under one roof! Benefits to members include: Larger staff to serve you Shorter wait times More Parking A central location! We had a cookout on September 6, 2014 to celebrate with our members in Kingsport. Almost 300 of you came to celebrate and hang out with staff. Thank you so much for making our cookout a great success. We couldn t have done it without you. Annual Report GRAY OFFICE: 5034 Bobby Hicks Hwy, Ste 2 Gray, TN Branch Locations JOHNSON CITY OFFICE: 3101 Peoples Street Johnson City, TN KINGSPORT OFFICE: 1500 East Stone Drive Kingsport, TN NORTON OFFICE: 1400 Park Avenue NW Norton, VA ROGERSVILLE OFFICE: 1206 West Main Street Rogersville, TN BEREA OFFICE: 104 Pasco Street, Berea, KY MCKEE OFFICE: 417 Main Street N., McKee, KY Federally insured by NCUA

2 Serving Our Neighbors Other regional and local area events ACFCU participated in are: the Rogersville Heritage Days, Norton Community Hospital Winter Gala, Wise Friendship Festival, Regional Entrepreneurial activities, MSHA Foundation Race and Run, NAACP Annual Banquet, United Way, Appalachian Fair, Gray Community Chest activities, CASA, Chamber of Commerce Annual meetings, Johnson City Home Builders Show, Kingsport Home Builders Expo, Kingsport Funfest and Excellence in Entrepreneurship Awards program. Ron Scott, President & CEO Community & Industry Involvement Our President and CEO is passionate about local economic development and being informed about national issues that directly affect ACFCU. Here are a few organizations that he is currently involved in: Consumer Finance Protection Bureau (CFPB) Credit Union Advisory Council (2 yr term) H/EAD board member pro-tem (ongoing) Kingsport Chamber of Commerce Legislative Committee (one of 11 by invitation only) Tennessee Credit Union League board member (2 year term ends 2016) VITA program with Milligan College developed ACFCU involvement which resulted in over 821 tax returns and more than $1.2 million in refunds in Washington County Economic Development Council (Treasurer and Vice Chair ) VITA 2014 Susan G. Komen Race for a Cure Lady of the Fountain dedication 19

3 In The Community Appalachian Community Federal Credit Union has a history of service and support to our communities. From supporting cancer research to financial independence workshops, the ACFCU team is always giving back to the communities where we live and work. ACFCU contributed thousands of dollars to local organizations in 2014, and our employees give hundreds of volunteer service hours for various non-profit activities throughout the year. In 2014, ACFCU and employees participated in and sponsored more than 50 events in Tennessee, Virginia and Kentucky. Some of the non-profit organizations we activity supports are: Table of Contents SUPERVISORY COMMITTEE REPORT...4 CHAIRMAN S REPORT...5 PRESIDENT S REPORT...6 Accell Now Appalachian Service Project Berea Chamber of Commerce Berea College Bristol TN/VA Association of Realtors CASA Chamber of Commerce East Tennessee State University Eastern Eight Housing Development Eastern Kentucky Child Car Coalition Elizabethton/Carter County Chamber of Commerce First Tennessee Bank First Tennessee Development District Fresh Start Good Samaritan Gray Community Chest Hope, Inc. Human Economic Appalachian Development Corp Insight Training Educational Center ITT Technical College Job Corp of America Johnson City Home Builders Association Johnson City/Washington County Kentucky Highlands Investment Corporation Kentucky River Foothills Development Kingsport Area Chamber of Commerce Kingsport Senior Center KOSBE Local Boys and Girls Clubs of America Local City and School Systems Local Housing Authorities Local Relay for Life Local Rotary, Lions, Kiwanis and Ruritan Clubs Milligan - VITA NETEC New Opportunity School for Women Northeast State Community College Red Legacy Regional Susan G. Komen Rogersville Heritage Association Rogersville/Hawkins County Chamber of Commerce Small Business Administration Southeast Kentucky Economic Development TCCRP - Community Crime Reduction Project Tri-Cities Military Affairs Committee Tri-Cities Walk for a Cure Unicoi Chamber of Commerce Upper East Tennessee Human Development Resource Agency Wise County Virginia Chamber of Commerce OUR MISSION...7 COMMUNITIES SERVED...8 POPULATION ANALYSIS BY COUNTY...9 STRATEGIC PARTNERSHIPS...10 MEMBER IMPACT RECAP...12 BALANCE SHEET...13 PRODUCTS & SERVICES...14 MYACFCU ONLINE...15 CUSO S...16 IN THE COMMUNITY...18 GRAND RE-OPENING OF OUR KINGSPORT SUPER BRANCH...20 NETEC Meeting- Creating Entrepreneur Opportunities Kingsport Senior Center 18 03

4 ACFCU Board of Directors Quality Financial Concepts Stacy Cunningham Chairperson Royden Russell Vice-Chairperson Jack Patrick, Jr. Board Member Supervisory Committee Report Larry Dolen Treasurer Tom Page Board Member Alex Castro Secretary Joe Boggs Board Member J.B. Oaks Board Member The Board of Directors appoints the Supervisory Committee. This committee serves voluntarily and acts independently of the board to foster sound credit union business practices. It is the committee s responsibility to ensure that an annual audit and member account verification are performed. The committee also performs various internal audit functions. The Supervisory Committee has hired Pugh CPA to perform the annual financial audit of Appalachian Community Federal Credit Union. We are pleased to report that the annual audit conducted by Peters & Associates was completed successfully, and ACFCU s financial statements were certified without qualification. The committee is pleased to report that ACFCU is a financially sound organization dedicated to serving its members. The following is a list of the Committee members: Joe Boggs, Jeff Street, Tom Kain For many people, investing can be confusing and intimidating. Appalachian Community Federal Credit Union has partnered with Quality Financial Concepts to bring you expert investment advice. With a focus on common sense investment strategies, we strive to give you professional guidance and develop a strategy best suited for your individual needs. Products & Services include: Retirement Planning Risk Management Professional Wealth Management Long Term Planning Insurance Planning Estate Planning Strategies Tax Advantages Portfolio Analysis & Monitoring Doug Horn, CFP Leading QFC, a 30 year veteran of financial services and investment management. Doug is a Certified Financial Planner, a Registered Investment Advisor, and a past- president of the East Tennessee Chapter of the National Financial Planning Association. Shane Smith Working closely with Doug is his associate, Shane Smith. Shane holds his Series 7, 66, and 24 licenses and is a CFP candidate. Shane earned his bachelor s in accounting from the University of Tennessee at Chattanooga and has been with QTC for three years. Joe Boggs Supervisory Committee Chairperson Jeff Street Supervisory Committee Tom Kain Supervisory Committee 04 17

5 CUSO Chairman s Report Appalachian Community Insurance Agency offers cost effective solutions to cover your family and business protection needs. Personal Coverage Homeowner Watercraft Flood Bonds (Notary, etc.) Recreational Vehicles Identity Theft Wedding Insurance Life Insurance Automobile (SR-22/ FR-44) Motorcycle Earthquake Sinkhole Trish Terry Principal Agent Community Title Agency Business Coverage Commercial Property Automobile Flood General Liability Workers Compensation Bonds (performance and bid) Errors & Omissions Garage Liability Matthew Potter Insurance Producer Americans have the future in mind when they buy a house, and they purchase homeowner s insurance to help protect that future. Title insurance protects a policy holder against challenges to rightful ownership of real property, challenges that arise from circumstances of past ownerships. Each successive owner brings the possibility of title challenges to the property. Appalachian Community Title Agency is proud to offer title insurance underwritten by Fidelity National Title. When you purchase property, rely on Appalachian Community Title Agency to protect your interests. You ll be insured by a company backed by a long history of successful title operations. The year was filled with many accomplishments, most notably, receiving our CDFI certification from the US Treasury. This certification further exemplifies our commitment to reaching and effectively serving the otherwise underserved in our region. Our success is illustrated by the number of loans originated and the fact that over 90% of our deposits have been reinvested in our members through loans. I am pleased to report that 2014 saw complete recovery from the merger that took place in This resulted in the credit union returning to positive earnings after experiencing several one-time, postmerger expenses and loan write offs in Improving efficiency at every level was a primary focus in Utilizing technology to offset our smaller scale as a financial institution resulted in significantly improved delivery times for services and reduction in expenses. Consumer loan execution is just one example. The time required from application to funding was cut in half. Greater efficiency translated to reduced expenses. We were $213,254 under budget for the year. This represents a significant savings for the credit union. We look at 2014 as a year of great accomplishments in meeting our mission. Over 90% of loans originated during the year were to members of modest means. Many of these members received loans from a financial institution for the first time, previously relying on predatory lenders such as title and payday loan businesses. Additionally, Appalachian Community Insurance Agency, which provides vehicle, home and commercial insurance experienced its strongest year by providing a record number of affordable policies to our members in sometimes difficult to insure rural areas. Our Financial Advisors assisted members with estate planning, retirement rollovers and such. Our mymoney Track Solutions program reached over 1,000 members in This includes free financial counseling, workshops, money management programs and bankruptcy avoidance assistance to name a few. Appalachian Community Federal Credit Union is positioned well to help those with the unique needs of living in rural Appalachian communities. I would like to thank the volunteers who make up our Board of Directors and Supervisory Committee for all their time and close scrutiny of credit union operations. These people do more than just meet once a month. They serve on committees, participate in the annual planning session, attend webinars, meet with NCUA examiners, meet with our CPAs and contribute with their own expertise and common sense continued to be challenging with the number of new regulations that were implemented by the Consumer Finance Protection Bureau. But with everyone s dedication, ACFCU successfully met the required deadlines. I would like to extend my thanks to the staff for their dedication and hard work. Thank you for your continued support, and a special thanks to those of you who have referred friends and family to ACFCU. Respectfully Submitted, Stacy Cunningham, Chairman of the Board 16 05

6 President s Report Appalachian Community Federal Credit Union s mission is to provide community and economic development services to underserved individuals and businesses that lack adequate access to capital, high quality financial services and financial counseling within its field of membership in northeast Tennessee, southeast Kentucky and southwest Virginia. Within the communities we serve, the financial needs and challenges are as vast and varied as the beauty of the surrounding mountains and landscape. Through the use of technology and incredibly caring member-employees, we have successfully helped over 7,200 neighbors during 2014 within this region of the Appalachian Mountains. Through our Community Development Department, we have partnered with Milligan College and Berea College to provide a VITA program. VITA (Volunteer Income Tax Assistance) is an IRS certified program that enables volunteers to prepare tax returns for members and potential members at no cost. We are also sponsored by the Human / Economic Appalachian Development Corporation, or H/EAD, as it is known. We are assisting them in the creation of NETEC, the Northeast Tennessee Entrepreneur Coalition. The attendees include eight county chambers, Congressman Phil Roe s office, Senator Corker s office, ETSU s SBA program and several local non-profit organizations focusing on economic development. And we are very excited to be working with the Insight Training and Resource Center. Insight is located in downtown Johnson City and focuses on empowering minorities within our region. Each of these relationships is strategically aligned with improving our rural communities. The challenges of 2014 included managing our success. With the dire need for financial services in our communities, loan growth exceeded our ability to support the proper liquidity and net capital for safety and soundness. Even with the sale of over $11 million in loans during 2014, assets still grew over 3%. The ratio of deposits that were reinvested in loans reached 94% at one point, ending at 91.27% for the year. This is an outstanding situation we need to work through. The credit union has applied for a grant to assist in increasing our net capital so that additional healthy growth can be continued. Meanwhile, increased retained earnings are providing the cushion required to continue lending activities throughout the region. Delinquency ended in 2014 at 0.98% with a relatively low 0.56% loan loss ratio. In 2014 we opened 1,926 new accounts with an average of 79% of our new members taking advantage of multiple services. One gain in efficiency came from consolidating multiple memberships within single households. This helped reduce the number of memberships by 269 leaving a total of 13,920 memberships. Another significant accomplishment was the development of staff in Rogersville. This included a new branch manager with the caring-for-people skills necessary in our credit union culture. Another milestone in developing efficiency was the combining of the two Kingsport branches. We determined that the Stone Drive branch, with its larger facility and better parking, was the better location to continue. By combining the two, the new super branch has the same staff as the two locations. In just the few short months since this action was taken, Kingsport loan activity has increased by over 50% and is still growing. Additionally, the Johnson City branch move to Peoples Street in 2013 has resulted in increased loan activity of 300%. With regard to our staff, we have brought together and developed the strongest group of caring, dedicated individuals that I have ever had the pleasure of working with. The last four years have been met with many changes that resulted in vast improvements. And none of it could have been accomplished without these outstanding people. Every day I hear from members tearfully thanking us for help and services that other financial institutions would not offer. And behind the tears is an overwhelming sense of gratitude for the individual on the phone or in the branch who took time to show them how to improve their lives. Our commitment to the core values of service, loyalty, honesty and integrity is a vital part of the relationship we share with the member-owners we serve. That commitment and those relationships are also the reason that Appalachian Community Federal Credit Union continues to thrive. Thank you for the privilege and honor of being your financial institution of choice. With limited marketing, our success comes almost entirely from our members support and recommendations to others. Respectfully Yours, myacfcu myaccount Create Opening new accounts has never been easier with myaccount Create. It can be found under the More Services tab on our website. Accounts available through myaccount Create are: Primary Share Saving Account Secondary Savings Account Premier Checking Money Market Account Christmas Club Account Vacation Club Account mymobile Deposits Tax Savers Club Account mymobile Deposits mymobile Deposits gives you the ability to remotely deposit checks into your checking or savings account at your fingertips. It is compatible with your smartphone whenever, wherever. Bill Pay Let myacfcu Bill Pay make budgeting easy. You can pay any bill at any time, schedule reoccurring payments and keep track of providers and payments. Popmoney Popmoney allows you to send money to family, friends and children. All you need is a cell phone number or an address. More Services Manage your online experience. Your More Services tab allows you to manage your myacfcu Online account as well as add additional products and services. Financial Coaching ACFCU s financial coaching page is a great resource for all members. This page gives you access to Financial Literacy, Financial Calculators, Debt Management Solutions and much more! myacfcu Online At Your Fingertips! myacfcu Mobile Application offers many of the convenient services you will find on your personal computer. View account balances and history, make transfers, verify automatic transfers and deposits are happening as expected. You may also apply for a loan, access Bill Pay and Popmoney from anywhere using your smartphone. Download the app today! Ronald E Scott President and Chief Executive Officer 06 15

7 Products & Services ACFCU offers a wide variety of products and services including checking accounts, insurance services and loans for any need. Deposit Accounts: ACFCU offers its members a wide variety of deposit account products to meet any need. Premier Checking Fresh Start Checking Term Share Certificates Specialty Savings accounts Business Accounts Loan Products: No matter what stage of life or what the need, ACFCU has a loan to get you there. New & Used Car loans Boat, RV & Motorcycles Personal loans Mortgage loans mymoneytrack Solutions mymoneytrack Solutions is a program designed to help individuals recovering from credit issues to get their credit history and financial security on track, allowing them to gain financial independence. Programs include: Workshops and Training Financial Counseling Homebuyers Education Financial Assessment with Credit Score Review VITA No cost tax preparations Specialized Financial Services mymoneytrack financial services have been specifically designed to meet the needs of our lower income depositors through low or no cost services. Specialized Loan Products ACFCU mymoneytrack loan products serve the needs of low-income individuals. This is evidenced by the small dollar amounts of our consumer and business loans. Conventional lenders would not issue loans for such low amounts, but these dollar amounts are needed by members within our target market. visit our Financial Coaching Page Mission Statement Our Mission Appalachian Community Federal Credit Union is dedicated to providing community and economic development to underserved individuals and businesses who lack adequate access to capital, high quality financial services and financial counseling in its service areas of southeast Kentucky, northeast Tennessee and southwest Virginia. ACFCU Certifications NCUA Low Income Designation (LICU) National Federation of Community Development of Credit Unions (CDCU) A Certified US Treasury Communtiy Development Financial Institution (CDFI) Building Financial Relationships, One Member at a Time! We will WOW every member with our care and sense of urgency in service. Our expertise enables us to champion our members through every stage in life and free them of the burdens of financial hardship. We strive for excellence. We show integrity and strive to make ourselves and those around us better. We get the job done with a sense of urgency. We do our duties effectively and efficiently with attention to detail. We listen and take action. We strive for YES. We think outside the box to find solutions to help our members. Our passion is to serve others. Passion drives our purpose. We are proud of what we do and want everyone to know about it

8 ACFCU Communities Served The counties in our communities served have poverty rates that range from 15-36%. Poverty and low incomes are a challenge in this target market. Due to the loss of manufacturing jobs, many citizens of the southern Appalachian region who were once members of the middle class now find themselves underemployed with much less earning potential. The median income in our region is $30,305, significantly below the $53,046 nationwide median income. This economic condition has forced many individuals to resort to predatory lenders and credit cards that have excessively high interest rates for immediate cash needs. Predatory lenders are the primary source of credit within the low-income target market. Our CDFI service area consists of the corners of 3 states, 30 counties and a total population of about 900,000 individuals. Balance Sheet Balance Sheet Appalachian Community Federal Credit Union - December 31, 2014 ASSETS LIABILITIES & EQUITY LOANS & CASH: LIABILITIES: LOANS TO MEMBERS 144,245, NOTES PAYABLE 0.00 COLL IN PROCESS 152, ACCTS PAYABLE 202, TOT LNS OUTSTANDING 144,398, TAXES PAYABLE 16, ALL LOAN LOSS-KY (281,780.00) OTHER LIABILITIES 1,836, ALL LOAN LOSS (841,701.38) ACCR LIABILITIES 103, NET LNS OUTSTANDING 143,274, DIVIDENDS PAYABLE 0.74 CHANGE FUND 1,387, TOTAL LIABILITIES 2,159, INVESTMENTS FEDERAL RESERVE 375, CLF 369, EQUITY: Federal Home Loan Bank 407, SHARES 28,808, VCCU/Corp One/KY Corp 4,881, CLUB ACCTS/ESCROWS 646, JUMBO CDS < 1 YR 0.00 SHARE DRAFTS 15,749, OTHER INVESTMENTS 11,083, MONEY MARKET 22,081, NCUSIF SHARE INS 1,587, IRA SHARES 2,227, NET INVESTMENTS 18,705, CERTIFICATES 73,579, IRA CERTIFICATES 14,943, TOTAL SHARES 158,035, PREPAID & DEF 811, BUILDING & LAND 6,649, United States persistent poverty areas (384 Counties nationwide) Northeast Tennessee Johnson and Hancock Southeast Kentucky Leslie, Jackson, McCreary, Owsley, Estill, Harlan, Bell, Rockcastle, Laurel, Clinton, Letcher, Knox, and Clay Southwest Virginia Lee and Norton City COMPUTER EQUIPMENT/FURNITURE & 872, REGULAR RESERVE 6,171, OTHER RESERVES UNDIVIDED EARNINGS 7,957, ACC LOAN INTEREST 555, NET INCOME/(LOSS) 127, ACC INVESTMENT DIV 0.00 TOTAL EQUITY 14,256, Goodwill-KY 1,098, OTHER ASSETS 1,097, TOTAL LIAB & EQUITY 174,451, TOTAL ASSETS 174,451, NUMBER OF MEMBERS 13,920 Net Capital 8.17% 08 13

9 Member Impact Recap Percentage of Total Loans Originated to Underserved 2014 Tennessee Virginia Kentucky Totals 12 # Volume # Volume # Volume # Volume Consumer Finance 757 $4,944, $3,132, $1,153, $9,230, % to Underserved 97.68% 97.98% 92.25% 89.02% 84.25% 86.78% 93.54% 93.29% Automobile Loans 497 $9,198, $4,590, $560, $14,349, % to Underserved 95.21% 95.06% 80.77% 69.67% 79.66% 80.17% 88.90% 84.58% Specialized Saving Accounts 1543 $1,245, $555, $126, $1,927, % to Underserved 96.80% 92.33% 88.66% 97.35% 87.34% 94.95% 93.91% 93.89% Specialized Checking Accounts 953 $791, $294, $39, $1,125, % to Underserved 99.27% 96.70% 88.25% 71.82% 92.02% 89.67% 95.95% 88.44% Commercial Real Estate 4 $2,163, $150, $2,313, % to Underserved % % % % % % Share Deposits 1236 $862, $466, $101, $1,430, % to Underserved 96.64% 89.28% 87.72% 97.08% 87.83% 94.54% 93.51% 92.05% Credit Cards 293 $499, $168, $78, $746, % to Underserved 92.14% 95.29% 92.00% 89.91% 73.02% 65.98% 89.83% 89.90% Total Homeowner Loans 200 $19,983, $5,981, $1,206, $27,172, % to Underserved 93.46% 94.30% 93.67% 95.90% 76.00% 63.47% 92.14% 92.64% Total Consumer Loans 1254 $14,143, $7,723, $1,713, $23,580, % to Underserved 96.68% 96.06% 87.70% 76.41% 83.43% 84.50% 91.82% 87.79% Total Loans 1481 $36,801, $14,838, $3,154, $54,794, % to Underserved 96.23% 95.36% 90.10% 90.54% 83.43% 76.03% 92.57% 92.67% Population Analysis by County Total % COUNTY % Unemployed Poverty Level Median Income Carter County, Tennessee $ 32, Greene County, Tennessee $ 35, Hancock County, Tennessee $ 22, Hawkins County, Tennessee $ 36, Johnson County, Tennessee $ 30, Sullivan County, Tennessee $ 40, Unicoi County, Tennessee $ 35, Washington County, Tennessee $ 42, Total for Tennessee $ 34, Wise County, Virginia $ 35, Lee County, Virginia $ 31, Scott County, Virginia $ 29, Bristol City, Virgina $ 30, Norton City, Virgina $ 38, Washington County, Virginia $ 42, Total for Virginia $ 34, Owsley County, Kentucky $ 19, Harlan County, Kentucky $ 26, Clay County, Kentucky $ 22, Bell County, Kentucky $ 25, Estill County, Kentucky $ 28, Jackson County, Kentucky $ 22, Leslie County, Kentucky $ 26, Wayne County, Kentucky $ 27, Whitley County, Kentucky $ 29, Laurel County, Kentucky $ 36, Knox County, Kentucky $ 24, Clinton County, Kentucky $ 26, McCreary County, Kentucky $ 21, Letcher County, Kentucky $ 29, Pulaski County,Kentucky $ 32, Rockcastle County, Kentucky $ 28, Total for Kentucky $ 26, Average Totals per CDFI Coverage Area $ 31,

10 Strategic Partnerships Human/Economic Appalachian Development Corp. MISSION The mission of Human/Economic Appalachian Development (H/EAD) Corporation is to continue the innovation legacy within Appalachia by leveraging relationships through its network and providing sustainable resources to its members. 10 HUMAN / ECONOMIC APPALACHIAN DEVELOPMENT OVERVIEW H/EAD is a 501C3, tax-exempt organization that invests in the social and human capital of the rural populations of Tennessee, West Virginia, Kentucky, and southwest Virginia. In 2013, Appalachian Credit Union merged with Appalachian Community Federal Credit Union (ACFCU), and as a result of the merger, H/EAD became a sponsor of ACFCU. The partnership between ACFCU and H/EAD means that underserved individuals living in these communities will now have access to a variety of self-help amenities, including adequate access to capital, high quality financial services and financial counseling. Chairman, Candy Craig GROWTH STRATEGY Infrastructure Development Administrative restructuring, Membership development, program development, Social Entrepreneurship, Economic Security and Stability, Financial Education and Advocacy. H/EAD Board members: Candy Craig, Chair, Becky Harness, Eric Haralson, Renee Scott and Lon Oliver. Support: Michael Hayes, Ken Stegman, Brenda McDaniel, Kathleen Frederick, Ron Scott and Ben Page. VITA of Milligan College Milligan College s volunteer income tax assistance (VITA) grant program is an IRS initiative designed to promote and support free tax preparation services for the underserved in both urban and non-urban locations. Services targeted to individuals of low to moderate income, persons with disabilities, the elderly, and those who speak English as a second language. ACFCU s partnership with VITA of Milligan College benefitted more than 821 individuals within ACFCU s service area. Tax return preparation resulted in more than $1.2 million in tax refunds. ACFCU provided the facilities to insure safe and secure meeting areas in In 2015, ACFCU is proud to announce its partnership with Berea College who will be participating in the VITA program to extend this service to our rural communities in southeast Kentucky. Together Making a Difference INSIGHT Training and Education Center OBJECTIVE To implement effective programs, targeting underserved youth and adults, which provide financial education and workforce development. MISSION STATEMENT The mission of INSIGHT Training and Educational Center (INSIGHT) is to provide specific services to low-income citizens and minorities within the underserved neighborhoods of northeast Tennessee that will promote economic and community empowerment. OVERVIEW INSIGHT, located in Johnson City, TN, was formed in 2007 by Pastor Cummings of Greater Love Church of God in Christ. The organization has successfully implemented multiple years of a STEM program in partnership with East Tennessee State University. The African-American and Hispanic communities within ACFCU s rural target market are very small. They represent only ~3% of the total population. As a result, the needs of this population are often overlooked. INSIGHT has entered into a strategic partnership with Human/Economic Appalachian Development (H/ EAD) Corporation as a fiscal sponsor. This arrangement allows for synergy between H/EAD and INSIGHT s mission through fundraising, grant applications and program implementation. ACFCU has provided an ATM at the INSIGHT Training and Education Center located within the local church. Financial services to the community, including workshops, are provided regularly. Areas of Focus: Education Empowerment and Economic Empowerment/Workforce Empowerment. Insight Chairman, Pastor Michael Cummings INSIGHT Board Members: Pastor Michael Cummings, Chair, Robert Justic, Ed.D., Flora Craig, Ed.D., Harold Branstrator,DBA, Kathy Pierce, Paul Montgomery, Adam Dickson and Reth Patton. 11