Public Cloud and Managed Communications Services: Right Time, Right Place?
|
|
- Mark Palmer
- 8 years ago
- Views:
Transcription
1 : Right Time, Right Place? Market Advisory Report Ashok Kumar Director, Custom Research December, 2013 Current Analysis ( Washington, D.C. Paris, France Phone: ; Toll free: Phone: +33 (0) Current Analysis, Inc. All rights reserved
2 Introduction Public cloud and managed communications services have been increasing in popularity over the past 24 months as a solution to the growing complexity of IT applications and growing cost pressures in IT departments. This Advisory Report reviews the market trends and driving forces for communications related public cloud and managed services. Enterprise Communications Management Challenges Managing enterprise communications infrastructure today is a balancing act. It has become a daily challenge for IT managers to keep systems operating efficiently while adding new applications and systems. Our research with IT professionals shows that they are facing increased pressure to meet objectives that are requested by the business, but which generally require increased investment and attention, even though IT teams are working with the same or only slightly increased resources. Some key pressure points IT professionals struggle with today are: Enabling business initiatives and competitiveness with IT resources Driving improved return on IT investment and assets Managing a widening base of increasingly complex IT applications Maintaining and improving service quality Complying with regulatory and security compliance mandates Enabling an increasingly mobile workforce Achieving agility in business and in IT Within this context, cloud-based and managed communications services may present a number of advantages for IT teams, at least in theory. Recent developments have created a wealth of new cloudbased offerings, which target the same or similar use cases that managed communications and IT services have targeted: off-loading IT teams from the day-to-day management of IT infrastructure employed by the business. For example, advances in virtualization, automation and orchestration are making cloud-based services more reliable and cost-effective. Meanwhile, the increasing availability of network connectivity and bandwidth helps facilitate the rollout and operation of new types of cloud and managed services. Service providers business models have also matured over the past 18 months, leveraging experience gained in early days of cloud services to create cloud offerings that deliver more effectively against enterprise expectations. Solutions in the market are starting to integrate better security capabilities, a key concern for many enterprises before moving workloads into the cloud. Another area of progress is the improved delivery methods for communications solutions. All of these trends are converging to drive increased interest in cloud and managed services, as shown in Figure 1 below. Europe: +33 (0)
3 Figure 1: Cloud and Managed Services Drivers Given these trends, the question for IT managers is of whether and how they want to leverage managed and public cloud services. There can be good reasons to employ these services, and good reasons why IT managers should avoid either approach. Following are some of the advantages and drawbacks of each approach. For any desired communications function point (e.g., voice communication, data networks, business video, collaboration platforms, contact centers, etc.) IT managers have more choices now regarding whether to: a. Own, operate, and manage their own on-site communications systems b. Outsource their communications infrastructure, either via traditional infrastructure outsourcing arrangements or through a number of hosted and public cloud-based services c. Employ communications managed services, a hybrid approach in which a third party manages customer owned premises equipment either on-site or in a data center. In a managed services model the enterprise s communications assets might be located on the customer premises and owned by the customer or located off-site in a data center and owned by the customer, and in both cases are managed and maintained by a third party. Outsourcing services are customized solutions designed to meet clients requirements to manage complex, large, and/or multivendor environments. In this model the communications assets might be on-premises at the customer site; but owned, managed, and maintained by a third-party outsourcing services supplier. In a cloudbased model the communications assets are owned and managed and hosted by a cloud provider, with services delivered on a pay-as-you-go basis. Cloud-based delivery models include private (dedicated) cloud solutions, or public (shared multitenant). Hybrid approaches are also possible, delivering applications based on some application infrastructure that is located on the customer premises and some infrastructure the cloud. Europe: +33 (0)
4 The right choice is not necessarily the same for all communications infrastructure domains. There are advantages and disadvantages to each approach, as outlined in Figure 2. With time at a premium, IT managers need to determine how best to optimize their staff s time in the delivery of communications infrastructure and services to the business. Figure 2: Communications infrastructure management options The managed services models may be applied to either computing infrastructure, communications infrastructure, or both. Managed services offerings range from pre-packaged offerings aimed at horizontal, generic workloads such as hosted voice communications or the remote management of customer-premises network equipment, to customized engagements for the management of complex global networking environments. Managed services can also include other IT technology areas such as managed security services (including bring-your-own-device (BYOD), managed network services, managed office automation and software services, managed data database services and other areas of enterprise resources, inventory management, etc. This paper will explore recent trends in managed services related to enterprise communications which we call communications managed services. Market Drivers - Near Term and Long Term One of the key market drivers for the growth of public cloud and managed services in the near term is the unstable economic outlook, one impact of which has been workforce reductions and/or hiring freezes within IT departments. As mentioned earlier, there is cost pressure on the IT organizations to sweat their invested assets longer. Mergers among enterprises are resulting in a growing need for IT teams to manage disparate and heterogeneous communications solutions from different vendors. At same time, there is also market consolidation occurring among network equipment vendors and service providers. There have been instances of vendors exiting the industry, leaving enterprise users Europe: +33 (0)
5 stranded with an installed base of communications assets, which might still have product life left or has not been depreciated fully. All of these factors are creating near-term need for the enterprises to look to the outside of their IT organizations for help in managing disparate collections of communications resources. In the longer term, growing complexity of IT and communications applications is making the job of managing applications more difficult for IT teams. In certain vertical market sectors such as financial services and healthcare, regulations dictate control and audit of enterprise IT assets. Many managed services providers have extensive experience meeting these types of requirements, and can lend their assistance to enterprises. Another long-term driver for managed services is the operational efficiency they can bring to managing IT infrastructure which in many cases translates into positive results such as increased uptime, higher performance, and more cost-effective delivery of IT resources. Market Opportunity Review In a survey of 550 enterprise IT decision makers across North America and Europe conducted in 2012, Current Analysis observed that many enterprises expect to migrate rapidly to cloud services over the next 24 months. The survey respondents had managerial responsibility for the strategic direction of IT policy and/or selection of IT suppliers in their organizations. By the end of 2014, according to the survey, 28% of enterprises plan to deliver over 20% of their overall IT application burden via a cloud architecture. The planned adoption of cloud services was particularly high among government organizations, with almost half of the organizations planning to deliver over 20% of their overall IT workloads via cloud architectures. This is driven in part by the U.S. government s CloudFirst mandate. Other sectors also are planning strong adoption of cloud. More than a third of the organizations in the communications & utilities (37%) and transportation & distribution (38%) sectors plan to use cloud services for more than 20% of their workloads by yearend Figure 3 details the survey results on an industry by industry basis. Europe: +33 (0)
6 Figure 3: Cloud adoption plans by industry sector Percent of Companies with Greater than 20% of IT Needs Met Via Cloud In another enterprise adoption survey on the use of various collaboration technologies, Current Analysis found that the most common collaboration applications currently delivered via the cloud are and enterprise applications (such as customer relationship management, sales force automation, enterprise resource planning, etc.). Enterprises near-term procurement plans for cloud favor , unified communications (UC), and on-demand, cloud-based storage. Figure 4 provides a view of enterprises current and planned adoption of various cloud-based applications based on Current Analysis 2012 Collaboration Research Compilation. Europe: +33 (0)
7 Figure 4: Most common application deployments for cloud: current and planned Industry best practice is to select the workloads to be moved to public cloud and managed services on a domain by domain basis. One of the domains that is expected to see the quickest move to the cloud in the coming years is UC. In fact, self-management of premises-based UC and collaboration infrastructure is the preferred deployment model for less than 20% of the respondents in the collaboration survey, as shown in Figure 5. Figure 5: Enterprises preferred deployment models for UC & Collaboration Europe: +33 (0)
8 Our collaboration survey also showed that enterprises frequently reach out to vendors for assistance with various other training and support requirements associated with their deployment of their communications and collaboration environment, as shown in Figure 6. These kinds of professional services may be used to augment the deployment process or ongoing operation of communications networks and services, and are often a component of managed services relationships. As a result, the quality of a provider s professional services capabilities can be a selection factor for enterprises when it comes time to choose a vendor. Figure 6: Professional services used in UC&C deployments Key Buying Criteria The importance of different buying criteria for public cloud and managed services can vary by the type of business, applications targeted, workforce, and business locations of the enterprise customer. The IT staff s relative skill level and familiarity with the communications products in the environment to be managed also comes into play. Obviously, the financial terms of a services deal can be a prime consideration, although not the only one since there are wide variations in capability among vendors supplying public cloud and managed services. IT managers considering using public cloud or managed services first need to determine which factors are most important to them. These factors will likely differ for different communications domains (e.g., voice, data, contact center, video, etc.). Following is a list of criteria that can be useful in Europe: +33 (0)
9 differentiating among the capabilities of public cloud and managed services vendors under consideration: Ability to integrate customer s existing communications solutions and infrastructure Demonstrated TCO improvement from similar use cases (domain-level & engagement type) Modular service offerings with tiered service levels Capability and track record of managing multi-vendor environments and expertise Maturity of the vendor s customer management processes and service management Standardized processes used in service delivery, such as IT Infrastructure Library (ITIL) conformance for release management, upgrades, capacity management, etc. Performance metrics as measured by SLA commitments, variances, and penalties Single points of contact, accountability & well established procedures for escalation Platform used to monitor and manage the customer s communications environment Capabilities of the service provider s customer portal across engagement lifecycle Regional and local support capabilities and resources Geographic reach, including in-region language support As IT management challenges continue to mount, public cloud and managed services solutions can be attractive solutions for enterprises to consider as a way to keep the lights on in their enterprise communications domains, while potentially also increasing efficiency. These solutions can help IT teams to address the growing complexity of today s increasingly multi-vendor communications systems and environments, providing efficient, standardized delivery processes. Financially, many organizations will appreciate the ability to pay as you go, often a component of public cloud, managed services, and outsourcing propositions. Given these trends it is not surprising that our research shows a growing number of enterprises are becoming comfortable with communications-oriented public cloud and managed services and expect to employ one or both or hybrid variations of these models in the coming 24 months. As they prepare for these evolutions, it is important that the enterprise keep both the short-term as well as the longterm needs of the organization in mind. Operational efficiency in IT cannot be achieved overnight, so enterprises should evaluate potential partners abilities to create and then deliver continuous improvements to the performance, quality, and cost-effectiveness of enterprise communications infrastructure. Europe: +33 (0)
The Evolution to Cloud Communications
The Evolution to Cloud Communications The adoption of Cloud Communications by enterprises: An evolution, not a revolution Table of Contents Introduction... 1 The Emergence of Private, Public and Hybrid
More informationLeveraging the Private Cloud for Competitive Advantage
Leveraging the Private Cloud for Competitive Advantage Introduction While it is universally accepted that organisations will leverage cloud solutions to service their IT needs, there is a lack of clarity
More informationThe Evolution to Cloud Communications
The Evolution to Cloud Communications The adoption of Cloud Communications by enterprises: An evolution, not a revolution Table of Contents Introduction... 1 The Emergence of Private, Public and Hybrid
More informationData Center is the Foundation of Carrier ICT Transformation. The challenges of building a service driven data center
P a g e 1 Data Center is the Foundation of Carrier ICT Transformation As we transform into the digital economy, the role of the Data Center has evolved from just being a container holding its individual
More informationADDING CLOUD TO THE SERVICE DELIVERY MIX
ADDING CLOUD TO THE SERVICE DELIVERY MIX Business Drivers and Organizational Considerations By Stanton Jones, ISG, and Kalyan Kumar, HCL www.isg-one.com INTRODUCTION Large global organizations today are
More informationGlobal Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
WHITE PAPER Network Consulting Services Lead Enterprise Transformation Sponsored by: HP Leslie Rosenberg February 2011 Curtis Price Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200
More informationCommunications in the Cloud: Why It Makes Sense for Today s Business
A UBM TECH WHITE PAPER MAY 2013 Communications in the Cloud: Why It Makes Sense for Today s Business Unified communications delivered in the cloud can help businesses of all sizes address many collaboration
More informationMaximize potential with services Efficient managed reconciliation service
RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial
More informationThe Australian Business Communications Market - A Telsyte Report
The Road to Cloud UC and Collaboration How Australian businesses can benefit from emerging collaboration technologies A Telsyte report commissioned by NEC Australia Contents Introduction 3 The Australian
More informationGETTING THE MOST FROM THE CLOUD. A White Paper presented by
GETTING THE MOST FROM THE CLOUD A White Paper presented by Why Move to the Cloud? CLOUD COMPUTING the latest evolution of IT services delivery is a scenario under which common business applications are
More informationCommunications in the Cloud Why It Makes Sense for Today s Business
Communications in the Cloud Why It Makes Sense for Today s Business Unified communications delivered in the cloud can help businesses of all sizes address many collaboration and communications challenges.
More informationBringing Together the Essential Elements of Private Cloud
White Paper Bringing Together the Essential Elements of Private Cloud Introduction: The Growing Need for Cloud-Based Services It s no secret that many types and sizes of businesses are moving to cloud
More informationIBM 000-281 EXAM QUESTIONS & ANSWERS
IBM 000-281 EXAM QUESTIONS & ANSWERS Number: 000-281 Passing Score: 800 Time Limit: 120 min File Version: 58.8 http://www.gratisexam.com/ IBM 000-281 EXAM QUESTIONS & ANSWERS Exam Name: Foundations of
More informationCisco Data Center Optimization Services
Cisco Data Center Optimization Services Evolve your data center solutions to support business growth, deliver nextgeneration services, and maintain competitive advantage with Cisco Data Center Optimization
More informationThe Key Components of a Cloud-Based Unified Communications Offering
The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech
More informationHybrid Cloud Mini Roundtable. April 17, 2013. Expect Excellence. www.divihn.com
Hybrid Cloud Mini Roundtable April 17, 2013 Expect Excellence www.divihn.com Today s Agenda What to expect today Introductions Plus, why are you here this evening? What is Hybrid Cloud? Why Hybrid Cloud?
More informationHow To Use Microsoft Lync For Business
Managed Private Cloud for Microsoft Lync www.connectsolutions.com sales@connectsolutions.com (510) 350-3500 You already know how Microsoft Lync can increase employee productivity and lower communication
More informationWhy Cloud CompuTing ThreaTens midsized enterprises and WhaT To do about it
The Cloud Threat Why Cloud CompuTing ThreaTens midsized enterprises and WhaT To do about it This white paper outlines the concerns that often prevent midsized enterprises from taking advantage of the Cloud.
More informationSoftware Defined Hybrid IT. Execute your 2020 plan
Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.
More informationSolution White Paper Monetizing the Service Provider Cloud
Solution White Paper Monetizing the Service Provider Cloud Deliver the value-added cloud services that customers need while maximizing revenue Table of Contents 1 EXECUTIVE SUMMARY 2 EVOLUTION OF THE CLOUD
More informationFive traits of a world-class managed services provider
Five traits of a world-class managed services provider As more companies choose managed services for communications, they should be very specific about what they need and expect from their service provider.
More informationLITTLE BLACK BOOK CISCO ONE SOFTWARE
LITTLE BLACK BOOK CISCO ONE SOFTWARE What is Cisco ONE Software? The Old Way: Purchase Each Application/License for Each Device A La Carte Separately priced items Licensing Tied to Hardware Perpetual for
More informationHybrid Cloud Computing
Dr. Marcel Schlatter, IBM Distinguished Engineer, Delivery Technology & Engineering, GTS 10 November 2010 Hybrid Computing Why is it becoming popular, Patterns, Trends, Impact Hybrid Definition and Scope
More informationThe Key Components of a Cloud-Based UC Offering
The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new
More informationWhat You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility
Your Guide to Cost, Security, and Flexibility What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility 10 common questions answered Over the last decade, cloud backup, recovery
More informationWhitepaper. Managed Services in the 21 st century
Whitepaper Managed Services in the 21 st century Managed Services in the 21 st century How to optimise cloud benefits and reduce costs with Hybrid Managed Services One of the great benefits of the cloud
More informationAccelerate Your Enterprise Private Cloud Initiative
Cisco Cloud Comprehensive, enterprise cloud enablement services help you realize a secure, agile, and highly automated infrastructure-as-a-service (IaaS) environment for cost-effective, rapid IT service
More informationPRESIDIO MANAGED SERVICES OVERVIEW JULY 2013
OVERVIEW JULY 2013 AGENDA Overview Capabilities Commitment OVERVIEW Capabilities Addressing today s IT challenges Our Capabilities and Approach Network Data Center Collaboration Security Workplace Service
More informationCan Cloud Database PaaS Solutions Replace In-House Systems?
Can Cloud Database PaaS Solutions Replace In-House Systems? Abstract: With the advent of Platform-as-a-Service as a viable alternative to traditional database solutions, there is a great deal of interest
More informationunified communications sourcing Making the right choice between on-premise, managed service, cloud and hybrid
unified communications sourcing Making the right choice between on-premise, managed service, cloud and hybrid On-premise, managed service, cloud or hybrid? We take a look at the reasons for choosing each
More informationCisco Cloud Enablement Services for Education
Services Overview Cisco Cloud Enablement Services for Education Bringing the Cloud to the Campus In today s higher education environment, IT organizations must keep pace with a long list of competing demands:
More informationGlobal Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R W h y t h e C l o u d f o r C o l l a b o r a t i o n? Sponsored by: Cisco Systems
More informationCloud Computing and Data Center Consolidation
Cloud Computing and Data Center Consolidation Charles Onstott, PMP Chief Technology Officer, Enterprise IT Services SAIC Steven Halliwell General Manager for State and Local and Education Sales Amazon
More informationINDUSTRY PERSPECTIVE
INDUSTRY PERSPECTIVE 1 A Brief Introduction As IT administrators and chief information officers, you face a particular challenge: facilitate the ability for your agency to work remotely, while reducing
More information> Solution Overview COGNIZANT CLOUD STEPS TRANSFORMATION FRAMEWORK THE PATH TO GROWTH
> Solution Overview COGNIZANT CLOUD STEPS TRANSFORMATION FRAMEWORK A comprehensive, tool-based framework speeds up the time to value for your cloud-enabled business transformation projects. It s accepted:
More informationFour Things You Must Do Before Migrating Archive Data to the Cloud
Four Things You Must Do Before Migrating Archive Data to the Cloud The amount of archive data that organizations are retaining has expanded rapidly in the last ten years. Since the 2006 amended Federal
More informationagility made possible
SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible
More informationSage ERP I White Paper
Sage ERP I White Paper On-Demand or On-Premise: Understanding the Deployment Options for your Business Management System Introduction Does this situation sound familiar? You started out with an off-the-shelf
More informationBuilding Successful Enterprise SaaS Apps for the Cloud
A for Software Developers How to Develop Powerful, On-Demand Software Solutions In An Increasingly Competitive & Mobile Marketplace An Independent analysis published on behalf of SoftServe. Executive Summary
More informationHow a Hybrid Cloud Strategy Can Empower Your IT Department
How a Hybrid Cloud Strategy Can Empower Your IT Department A step-by-step guide for developing and implementing a flexible cloud solution 1 / 11 IT service delivery, particularly in the cloud, has evolved
More informationmaximum Control through 2 lines Cloud Service Brokering
Infrastructure Services the way we see it Cover Next-Gen title Cloud: Helvetica Choice thin, and 30-33 maximum Control through 2 lines Cloud Service Brokering Cloud 2.0 is about more than cost savings.
More informationGET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS.
GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business
More informationTop Unified Communications Trends For Midsize Businesses
A Custom Technology Adoption Profile Commissioned By Cisco January 2014 Top Unified Communications Trends For Midsize Businesses 1 Introduction As the corporate landscape becomes increasingly mobile, and
More informationWorld-Renouned Services
World-Renouned Services Digital Intelligence Systems, LLC (DISYS) is a global managed staffing and services company with core capabilities in: Agile Solutions Infrastructure Support Services Application
More informationBecome more agile with Cloud services
Become more agile with Cloud services and create cost-saving and security benefits for your busines Choose from a Private, Public, Hybrid or On-Premise Cloud service from NTT Communications ICT Solutions
More informationThe Production Cloud
The Production Cloud The cloud is not just for backup storage, development projects and other low-risk applications. In this document, we look at the characteristics of a public cloud environment that
More informationConnecting to Compete: The Case for Upgrading Your Network
+ CONNECTIVITY WHITE PAPER Connecting to Compete: The Case for Upgrading Your Network Introduction As companies face escalating network traffic growth from not only Internet use but also business applications,
More informationFour Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You?
WHITE PAPER Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You? Firms can use the guidance offered in this paper to better understand four available
More informationHow To Understand Cloud Computing
TOP 10 CLOUD MYTHS DEBUNKED Navigating to the Cloud - Maximize Operational Efficiencies and Minimize by Avoiding Common Cloud Myths WHITE PAPER Contents 1. EXECUTIVE SUMMARY 2. INTRODUCTION Top Market
More informationBusiness white paper. Be a multisourced. IT services broker. HP Service Integration and Management
Business white paper Be a multisourced IT services broker. HP Service Integration and Table of contents 3 Introduction 3 The business has already embraced multi-sourced services. 3 Short-term gain, long-term
More informationWhat you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered
What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged
More informationUnified Communications. The Technologies, Features & Benefits
Unified Communications The Technologies, Features & Benefits Unified Communications 2 Table of Contents Executive Summary 2 Introduction 3 What s Trending? 4 Workforce Mobility 4 Desktop Virtualisation
More informationVMware vcloud Powered Services
SOLUTION OVERVIEW VMware vcloud Powered Services VMware-Compatible Clouds for a Broad Array of Business Needs Caught between shrinking resources and growing business needs, organizations are looking to
More informationThe Convergence of IT Operations Management
The Convergence of IT Operations Management Mobile applications, cloud computing and personal devices present new challenges. Integration and automation are keys to a successful management response. It
More informationUNIFIED COMMUNICATIONS
UNIFIED COMMUNICATIONS DELIVERING ENTERPRISE PRODUCTIVITY, EFFICIENCY, AND BUSINESS VALUE By Debra Chin Senior Vice President Palmer Research TABLE OF CONTENTS Executive Summary.... Page 3 Unified Communications
More informationHybrid Cloud Storage: Making Your Move to the Cloud
Hybrid Cloud Storage: Making Your Move to the Cloud CONTENTS The Cloud Craze... 3 Clarifying Cloud Storage... 4 Cloud Options... 4 Clarifying Fit... 5 Figuring It All Out... 6 Quantum and Hybrid Cloud
More informationBusiness white paper Top 10 reasons to choose Cloud-based Archiving
Business white paper Top 10 reasons to choose Cloud-based Archiving Table of contents 3 Reason 1: Equal or better security 4 Reason 2: Lower risk 4 Reason 3: Cost savings 5 Reason 4: Greater data access
More informationIT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era
Customer Needs and Strategies IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Mary Johnston Turner IDC OPINION IT as a service (ITaaS) represents a fundamentally
More informationDatacenter Management and Virtualization. Microsoft Corporation
Datacenter Management and Virtualization Microsoft Corporation June 2010 The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the
More informationShaping Your IT. Cloud
Shaping Your IT Cloud Hybrid Cloud Models Enable Organizations to Leverage Existing Resources and Augment IT Services As dynamic business demands continue to place unprecedented burden on technology infrastructure,
More informationEconomic Benefits of Cisco CloudVerse
Economic Benefits of Cisco CloudVerse Executive Summary Cloud enables IT to be delivered as a service, when and wherever it is needed, from central, secure, public and private data centers. Enterprises
More informationSustaining Competitive Advantage with Enterprise Video
Sustaining Competitive Advantage with Enterprise Video A whitepaper by Frost & Sullivan in collaboration with SingTel Corp. Introduction NEW BUSINESS MODELS AND THE ERA OF COLLABORATIVE ENTERPRISES Market
More informationFive Drivers of the Cloud in Asset Management
A Confluence Whitepaper Five Drivers of the Cloud in Asset Management Already widely recognized as the preferred software delivery model for common enterprise applications, investment managers are accelerating
More informationCloud computing: defined and demystified
IBM Global Services April 2009 Cloud computing: defined and demystified Explore public, private and hybrid cloud approaches to help accelerate innovative business solutions Page 2 Contents 2 Executive
More informationCloud Computing the Path to Increased Efficiencies and Cost Savings for Government Agencies
White Paper Cloud Computing the Path to Increased Efficiencies and Cost Savings for Government Agencies Davis Johnson, NetApp August 2013 WP-7189 Abstract Cloud computing is undergoing rapid adoption by
More informationCONSULTING SERVICES. Experience in Action
CONSULTING SERVICES Experience in Action EYES ON THE FUTURE - FEET ON THE GROUND Right now, the workspace and its associated ICT infrastructure are undergoing their most radical transformation ever. Social,
More informationGET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS.
GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business
More informationA Guide to. Cloud Services for production workloads
A Guide to Cloud Services for production workloads Intro Workload Requirements Matter Intro With the benefits of the cloud supported by both research and case studies, a growing number of cloud service
More informationSolution brief. HP CloudSystem. An integrated and open platform to build and manage cloud services
Solution brief An integrated and open platform to build and manage cloud services The industry s most complete cloud system for enterprises and service providers Approximately every decade, technology
More informationSupport for a Diverse IT Environment
Evolving IT Support From the Service and Help Desk to Broader IT Management 9857-76 July 2014 Contents Introduction... 3 ITS Trends... 4 ITS Challenges... 7 Summary and Recommendations... 9 Vendors at
More informationMaking the hybrid world work for you: Redefining IT operations Frank Casey Group Director, Data Center Solutions & Managed Services
Making the hybrid world work for you: Redefining IT operations Frank Casey Group Director, Data Center Solutions & Managed Services accelerate your ambition We re a USD 6.7 billion business with a remarkable
More informationWHAT S ON YOUR CLOUD? Workload Deployment Strategies for Private and Hybrid Clouds RESEARCH AND ANALYSIS PROVIDED BY TECHNOLOGY BUSINESS RESEARCH
WHAT S ON YOUR CLOUD? Workload Deployment Strategies for Private and Hybrid Clouds RESEARCH AND ANALYSIS PROVIDED BY TECHNOLOGY BUSINESS RESEARCH Contents I. Private Cloud: Making IT a business partner
More informationA Guide to Hybrid Cloud An inside-out approach for extending your data center to the cloud
A Guide to Hybrid Cloud An inside-out approach for extending your data center to the cloud Inside Introduction Create a Flexible IT Environment With Hybrid Cloud Chapter 1 Common Business Drivers for Hybrid
More informationIDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis
IDC MarketScape IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis Robert Young THIS IDC MARKETSCAPE EXCERPT FEATURES: SERVICENOW IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape
More informationITIL in the Cloud. Vernon Lloyd. www.foxit.net www.askthefox.info
ITIL in the Cloud Vernon Lloyd ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office www.foxit.net
More informationBusiness Case for Virtual Managed Services
Business Case for Virtual Managed Services Executive Summary Managed services allow businesses to offload day-to-day network management tasks to service providers and thus free up internal talent to focus
More informationComputing: Public, Private, and Hybrid. You ve heard a lot lately about Cloud Computing even that there are different kinds of Clouds.
Cloud Computing: Public, Private, and Hybrid You ve heard a lot lately about Cloud Computing even that there are different kinds of Clouds. And you ve got questions:» What are the differences between Public
More informationA Solution Guide. Converged Infrastructure and Private Cloud
A Solution Guide Converged Infrastructure and Private Cloud Businesses are looking at cloud, virtualisation and converged infrastructures because existing data centres are becoming ill equipped to help
More informationThe Top 10 Reasons to Consider Hosted Collaboration Solutions
The Top 10 Reasons to Consider Hosted Collaboration Solutions February 2013 Prepared by: Zeus Kerravala The Top 10 Reasons to Consider Hosted Collaboration Solutions by Zeus Kerravala February 2013 º º
More informationThings You Need to Know About Cloud Backup
Things You Need to Know About Cloud Backup Over the last decade, cloud backup, recovery and restore (BURR) options have emerged as a secure, cost-effective and reliable method of safeguarding the increasing
More informationBacking up on the cloud Disaster Recovery and Business Continuity. ContinuitySA conference 26 th July 2012 Chantel Lindeman
Backing up on the cloud Disaster Recovery and Business Continuity ContinuitySA conference 26 th July 2012 Chantel Lindeman Key messages The application of cloud has changed not the concept Led to changed
More informationBuilding the Business Case for the Cloud
Building the Business Case for the Cloud Alex McDonald Industry Standards, Office of the CTO, NetApp Author: Marty Stogsdill, Oracle SNIA Legal Notice The material contained in this tutorial is copyrighted
More informationJISC. Technical Review of Using Cloud for Research. Guidance Notes to Cloud Infrastructure Service Providers. Introduction
JISC Technical Review of Using Cloud for Research Guidance Notes to Cloud Infrastructure Service Providers May, 2010 Introduction Provisioning and maintenance of research computing facilities is a core
More informationWhat you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered
What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged
More informationIT is Moving to the Cloud. Are you Ready?
White Paper IT is Moving to the Cloud. Are you Ready? The growth of the Cloud is changing the way organizations experience IT services. Do you understand what this means? Are you ready to move to the Cloud?
More informationThe Communications Partner That Can Transform Your Business
The Communications Partner That Can Transform Your Business Broadcore s comprehensive service offering is very valuable to our organization. We no longer manage several different providers to get reliable
More informationCLOUD ERP AND ACCOUNTING: SELECTION AND PLANNING GUIDE
CLOUD ERP AND ACCOUNTING: SELECTION AND PLANNING GUIDE Over the last three years, well over half of U.S. companies have elected to take advantage of one or more cloud-based solutions or services, but critical
More informationSIP Trunking: The New Normal in the Cloud Era
SIP Trunking: The New Normal in the Cloud Era Executive Summary As IP and VoIP technologies continue to mature and the thirst for cloud services escalates, the SIP Trunking market is growing rapidly, driven
More informationCloud, On-premises, and More: The Business Value of Software Deployment Choice
Cloud, On-premises, and More: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Choices, Limits, and Adaptability Isn t Everything Cloud? The Importance of Architecture
More informationSprint IaaS Cloud Computing - Case Study and Customers
Sprint making business agility real with reliable cloud computing solutions Partnership with CSC enables enterprise-class cloud services SUMMARY Ovum view Customers of all sizes and in ever-increasing
More informationNSW Government. Data Centre & Cloud Readiness Assessment Services Standard. v1.0. June 2015
NSW Government Data Centre & Cloud Readiness Assessment Services Standard v1.0 June 2015 ICT Services Office of Finance & Services McKell Building 2-24 Rawson Place SYDNEY NSW 2000 standards@finance.nsw.gov.au
More informationCisco Satellite Services Platform Delivering Managed Services over Satellite
Solution Overview Cisco Satellite Services Platform Delivering Managed Services over Satellite With the increase in available bandwidth from the launch of high-throughput satellites, satellite service
More informationWho moved my cloud? Part I: Introduction to Private, Public and Hybrid clouds and smooth migration
Who moved my cloud? Part I: Introduction to Private, Public and Hybrid clouds and smooth migration Part I of an ebook series of cloud infrastructure and platform fundamentals not to be avoided when preparing
More informationCharting the Journey into the Cloud
Charting the Journey into the Cloud An Info-Tech Indaba White Paper Prepared for OnX by Info-Tech Research Group, Indaba Division Sponsored by Cisco, EMC, and VMware 2 Introduction Page 3 Cloud Overview
More informationIDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis
IDC MarketScape IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis Robert Young THIS IDC MARKETSCAPE EXCERPT FEATURES: CHERWELL SOFTWARE IDC MARKETSCAPE FIGURE FIGURE 1 IDC
More informationMoving Service Management to SaaS Key Challenges and How Nimsoft Service Desk Helps Address Them
Moving Service Management to SaaS Key Challenges and How Nimsoft Service Desk Helps Address Them Table of Contents Executive Summary... 3 Introduction: Opportunities of SaaS... 3 Introducing Nimsoft Service
More informationHP CLOUDSYSTEM. A single platform for private, public, and hybrid clouds. Simply the most complete cloud system for enterprises and service providers
HP CLOUDSYSTEM A single platform for private, public, and hybrid clouds Simply the most complete cloud system for enterprises and service providers Solution brief It s a fact of life: cloud computing is
More informationWhite Paper: Optimizing the Cloud Infrastructure for Enterprise Applications
White Paper: Optimizing the Cloud Infrastructure for Enterprise Applications 2010 Ashton, Metzler, & Associates. All rights reserved. Executive Summary Given the technological and organizational risks
More informationTransform your customer relationships. Avanade Customer Relationship Management Services
Transform your customer relationships Avanade Customer Relationship Management Services The opportunity to improve business results with solutions that drive better customer relationships and insights
More informationCloud Contact Center Market Trends:
50 Years of Growth, Innovation and Leadership Cloud Contact Center Market Trends: Movement from Best-of-Breed to Suites A Frost & Sullivan Executive Brief www. Frost & Sullivan INTRODUCTION The cloud model
More information