1 B&NES Web Recruitment User guide for Applicants Bath and North East Somerset The place to live, work and visit
2 Contents Getting Started... 3 Introduction... 3 How to view current vacancies... 4 How to apply for a job... 6 New User Registration... 8 Completing the Online Application Form... 9 Application Summary Page... 9 Personal Information Equalities and Diversity Information References Employment History Qualifications & Training Supporting information Criminal Records Regulated Activity General Declaration Submitting your Application Form Managing your Applications / User Account Search for a Job Search Results and Registering for Job Alerts: Existing User Log In Forgotten Password My Applications My Profile
3 Getting Started Introduction We are launching a new recruitment website in order to improve your experience when applying for jobs with us. The purpose of this user guide is to provide both internal and external applicants with guidance on how to apply for jobs at Bath & North East Somerset Council via our online recruitment portal. If you have registered as a user on North Somerset Council s website, you can use the same address, but must choose a new Username to register with us. If you are a B&NES employee, you can log in using your Employee Self Service details. If you are a new user, you can register either by saving the job alerts (see the section on Search for a job ), or by applying for a job for the first time. When you visit our site you will see a Here to Help You area with links to our Web Recruitment User Guide and other useful information, as well as a Contact Us area. A downloadable User Guide is available to help you navigate our Jobs site and the application form. Should you have any queries, please contact us using the details below. 3
4 How to view current vacancies 1. From our homepage, you can apply for jobs by selecting the Jobs link. 2. You will be directed to the Working for Bath & North East Somerset Council page. This page provides lots of useful information about working for the Council. Select Current Vacancies to view our jobs 4
5 3. Clicking Current Vacancies will take you to a Search page where you can search by criteria. Further information on how to Search for Jobs can be found on Page 21. 5
6 How to apply for a job 1. To apply for a job click the Apply online button within the job advert. You can also send the job advert to a friend by clicking the Send to a friend button. Bath & North East Somerset Council do not retain your friend s address, nor do we use it for any purpose other than to forward the particular job advert. 2. You will be directed to a screening question such as Do you have the right to work in the UK? Answer the question and select Continue. 6
7 3. You will be taken to the Apply for Jobs page. You will need to register as a user before you can apply for any of our jobs. If you already have a user account, fill in your user name and password and click the Log in button. If you are an existing member of staff of BANES Council, you will be able to log in using your ESS log in details. 4. The Application Summary page will show when you have completed each section of the application form. You will need to complete all sections before pressing Submit. The red exclamation mark means the section is incomplete. 7
8 New User Registration 1. To set up a new user account, click the Apply Online button (as shown on page 6) and choose New User Registration. You will need to enter the following details: Title click the drop down list icon to select your title Forename fill in your first name Surname fill in your surname address this is the address we will send correspondence to Confirm address fill in your address again User Name choose a username (minimum of 6 characters and contain at least 1 numeric character e.g. USER19). Password choose a password (minimum of 8 characters and contain at least 1 alpha and 1 numeric character e.g. 12Password). Confirm password fill in your password again IMPORTANT: All fields marked with a red asterisk (*) are mandatory and must be filled in. When all the fields have been filled in, click the Submit button. IMPORTANT: Once you have successfully registered, you will receive an confirming your User name and Password. You should keep this information in a safe place, as you will need to know your User name in order to reset your password should you forget it at a later date. 8
9 Completing the Online Application Form Application Summary Page 1. There is an application page per section and you will need to complete all sections before pressing Submit. It is up to you which order you work through each section of the form. The Icon guide describes the icons you will come across as you move through the application form. You will not be able to submit your application until all sections of the form have been completed, which will be indicated by a Green Tick. 2. As you complete the application form, help icons will be available to give you additional information on the field you are filling in. Just click or hover over the help icon. When all the application pages show a green tick, the Submit button will become available and you can submit your application form. IMPORTANT: By selecting the Delete button your whole application form will be deleted. 3. You can continue through the application pages by clicking the Next button. Alternatively you can click the Save/ Summary button and choose another application page from the Application Summary page. When you click the Save/ Summary or Next button, the details you filled in will be saved. However, if you exit the page by closing the browser, the details on that page will be lost and you will have to fill them in again when you next login. 9
10 Personal Information 1. Your name details have been pre-populated using your registration information or details we hold on the system for existing B&NES employees. (For internal applications, editing these details on your application form will update your information in Employee Self Service). 2. You may need to amend your address details as the information you registered with may have left some mandatory boxes blank. You will see Add and Remove buttons which you can use to add multiple addresses. If you wish to remove the address details click the Edit button and then the Remove button. Click Add to add another means of communication, ie and mobile number. 10
11 Equalities and Diversity Information 1. Bath & North East Somerset Council is an equal opportunities employer and fully supports the principals of equality in all the services it provides. Bath & North East Somerset Council opposes all forms of unlawful or unjustifiable discrimination, whether direct or indirect, on the grounds of colour, race, nationality, ethnic or national origin, political or religious beliefs, gender, age, marital status, sexual orientation, disability or trade union activity. We need your equalities data but the recruiting manager will not see this information. 2. You will need to complete this page- please note that this information is NOT passed to the recruiting manager. 11
12 References 1. Please provide reference details as we will ask referees to provide information related to your work (If you have not been employed before, please include the name of an educational referee or someone else who can comment on your ability to do the job). Friends or family members will not be accepted as referees. Add as many referee details as you need to cover the last five years, including any gaps in your employment history. 12
13 Employment History 1. You will need to provide details of your employment history. Provide full details of your employment history. 2. Starting with your current/ most recent job please give details of: Employer / Education Name- If you were employed, enter the name of the employer. If you were in education at a school, college, or university then enter the name of the educational establishment. Job Title- If you were in education at a school, college or university then please state 'Education'. If the work was voluntary then state Voluntary. Employment / Education Start Date/End Date- Use the calendar tool to select dates. Salary- Annual salary without a GBP ( ) symbol (e.g ) Job Details- Give a brief outline of your duties and responsibilities. Reason for leaving- Click the drop down list icon to select a reason. 13
14 3. Using the Add button, please detail all the jobs you have held (including voluntary and part-time work) and any educational establishments attended. If you have only recently left school or do not have any previous employment, please provide details of part time summer work, work experience and any other work you have undertaken. Include details of any gaps in your employment history. 14
15 Qualifications & Training 1. Please fill in the qualifications you have gained or are undertaking (e.g. GCSE's, NVQ's, A-levels, Degree). Use the Add button to record each qualification. To select multiple Subjects within a qualification level, hold the Ctrl key and select by clicking. Please provide details of your relevant qualifications and memberships. 2. If you are shortlisted for interview you will be required to produce original certificates (or documentary proof of qualifications) where these are specified as an essential requirement of the role. Please detail any training undertaken in the last 5 years that may be relevant to the role for which you are applying. 15
16 Supporting information 1. This section provides you with the opportunity to say, in your own words, how you think you meet the requirements of the job description and why you should be selected for interview. You can include information about your work experience, skills and any training you might want to include from all areas of your life. Please remember that the people shortlisting the applications will be looking to see if you have evidenced how you meet the requirements of the Job Description. The supporting statement is limited to 9000 characters (including spaces). The information you provide here will be used to shortlist you for an interview. Ensure you evidence how you meet the job description. 16
17 Criminal Records 1. Depending on the type of job you apply for, you may need to provide details of a criminal record, if held. We need to know details of your criminal history, if applicable, in line with our safeguarding policy. This information is confidential. 17
18 Regulated Activity 1. This section of the application form refers to safeguarding. Please answer the questions. We need to know certain details of your employment history in line with our safeguarding policy and you will need to agree with our declaration in order to apply for our jobs. 18
19 General Declaration 1. This is required to enable us to carry out any pre-employment vetting if you are successful in your application. Please ensure you read the declaration, agree it (by tick box) and fill in your full name to confirm the information you have provided is correct. If relevant to the role you can let us know what vehicles you are legally allowed to drive, as well as declaring additional relevant information such as whether you are related to any employee of the council. 2. When you have agreed to the declaration, click the Summary and Save button and you will be ready to submit your application form. You must agree to the declaration and date it in order for your application to be accepted. 19
20 Submitting your Application Form 1. Once your application form is complete all application pages should be showing a green tick. You can now review, print, delete or submit your application form. By clicking the Print Preview (Opens in new window) link you will be able to view or print your application form before you submit it. Note: you will not be able to make changes once your application has been submitted. Within 24 hours you should receive a confirmation confirming the successful submission of your application form. You can delete, submit or print your application form on this screen. 20
21 Managing your Applications / User Account Search for a Job 1. To search for a job using certain criteria like keywords click Search for job. You can search for jobs on a variety of different criteria. 2. You will be taken to the Job Search page where you can search by criteria or Search all. You can search for more than one item in the list by holding Ctrl on your keyboard and clicking all the required items. Search Criteria: Key words Enter a key word that describes the job e.g. Manager. Salary Band Select the salary range from the pre filled list. Job Category/ Type Enter either a full job title or any part of a job title e.g.psychologist. Search Results and Registering for Job Alerts: 21
22 3. At the bottom of the search results you will see a link Click here to save this search as a job alert. If you have registered for job alerts, you will receive an if any jobs match your search criteria. 4. Click the New User Registration or Log in using your existing details. 22
23 Note: If there are no job adverts matching your search criteria, you can still save your search as a Job Alert. You can manage your job alerts in the Profile Information section and remove as required. 23
24 Existing User Log In 1. You will use the Existing User Login screen to log in before you can apply for jobs with us. 2. If you have registered with us, you will have received an containing your User name and Password. If you have forgotten your password, please follow the instructions on page Log in using your Username and Password. (This can be found in your registration ).
25 Forgotten Password 1. If you have forgotten your password please click Forgotten password on the top menu bar. Fill in your details and click the Submit button and you will receive an containing a new password within the next 15 minutes. IMPORTANT: If you are an employee of the Council you will not be able to use this option and should instead contact the itrent Helpdesk on IMPORTANT: If you enter your password incorrectly three times your account will be de-activated and you will need to contact the Recruitment Team on IMPORTANT: You should have received an confirming your User name and Password upon registration. You should keep this information in a safe place, as you will need to know your User name in order to reset your password should you forget it at a later date. 25
26 My Applications 1. To view your pending or previously submitted applications click on My Applications on the top menu bar. You will be directed to an Application Detail page that details all in-progress applications and submitted applications. You can view past and current application forms in the My Applications section. 2. In-progress applications are application forms that are part saved but you have not yet submitted them. They can be updated by clicking the Update button. 3. You have the option to request a copy of the submitted application by clicking the Select box and then Send button. 26
27 My Profile 1. To view your user profile details click My profile on the top menu bar. You can update personal details in the My Profile section. 2. From here you can amend your personal details. Note: Any job alerts you have set up can be removed from this page. 27
28 FAQ s If you have any other queries regarding the recruitment process, please contact the recruitment team directly by clicking on the Contact Us link. Q. How do I set up a User Account? A. Instructions on how to set up a User account are on page 8. You will need to click the Apply Online button, as shown on page 6, and choose New User Registration. You will need to ensure all mandatory fields, marked with a red asterisk (*), are completed and save your registration somewhere safe, as you will need your User name to reset your password should you forget it. Q. I have forgotten my password, what do I need to do? A. Instructions on how to reset your password can be found on page 25. You will need to click the Forgotten Password link and you should receive an within the next 15 minutes containing a link that will enable you to reset your password. If you already work for the Council, you will need to contact the Recruitment Team on during normal office hours or at If you enter your password incorrectly three times your account will be de-activate and you will also need to speak to the Recruitment Team. Q. Where can I view my account details? A. Instructions on how to view your profile can be found on page 27. As long as you have created a user account you can view your account details by clicking the My Profile tab. Q. Do I have to apply online? A. No, however we do encourage the use of online application forms so that you can benefit from notifications. Q. Can I submit a C.V. in place of an application form? A. No, it is Council policy not to accept CVs. We require all applicants to complete an application form so as to give all candidates the same opportunities. Q. Do I have to complete my application form in one session online or can I go back to it at a later date? A. You may take as long as you like to complete your application form provided that you submit it by 11.59pm on the closing date of the job advertised. Please remember to save it as you go. Q. Can I apply for more than one position? A. Yes. If you are interested in more than one position with us you can apply using the same user account you registered with. Q. Will my address be used for other purposes? A. No. It will only be used to contact you in conjunction with your application. Q. Do you accept application forms after the closing date? A. No. 28
29 Q. Can I amend my application form once submitted? A. No, once you have submitted your application, it is only possible for you to view it. If you would like to amend a section of the application form you will need to contact the Recruitment Team at Q. Can I print my application form once submitted? A. Yes, instructions on how to print your application form are on page 26. You can print your application form by clicking My applications ticking the select box and pressing the Send button. This will you a copy of the application form which you then can print off. Q. What if I decide to withdraw my application? A. the Recruitment Team at giving your name, the position title and reference number of the job that you wish to withdraw from. Your application will then not be put forward for shortlisting. Q. I was expecting an from you. Where is it? A. Check your junk mail box as your program may have wrongly interpreted the as junk. You also could have typed your address incorrectly. If you think you may have done this, please contact the Recruitment Team on or at Q. I have reset my password and I still cannot log in- why is this? A. If you enter your password incorrectly more than three times, your account will be deactivated and you will need to contact the Recruitment Team on or at Q. Why is the Submit button greyed out and not working? A. Please ensure you have completed all sections of the application form- you will be able to check this on the Application Summary page. All sections should have a green tick next to them if they have been completed correctly. If your application form is showing red exclamation marks next to section headings, you will need to ensure you have completed all mandatory fields in that section, marked with a red asterisk (*). You can tick the Edit box to review sections of your application form. 29
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