# Operations Management

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1 \\ A \ \ ) / Operations Management An Integrated Approach ^ INTERNATIONAL STUDENT VERSION R. Dan Reid Nada R. Sanders ; m WILEY

10 CONTENTS XXlii The Standard Normal Distribution 629 APPENDIX P-Chartf 630 C NAME INDEX 633 SUBJECT INDEX 636 SUPPLEMENT A Spreadsheet Modeling; An Introduction Ai WHAT ARE MODELS? A2 THE SPREADSHEET MODELING PROCESS A4 EVALUATING SPREADSHEET MODELS A5 Planning the Model A 7 Implementing the Model in Excel A8 Assessing the Model A9 Using the Model for Analysis All Adding Data Tables A14 Graphing the Model Results A17 Planning the Model A18 Constructing the Model in Excel A19 Reviewing Relative and Absolute Cell Referencing A20 Entering Formulas in the Model A21 USEFUL SPREADSHEET TIPS A26 IMPORTANT EXCEL FORMULAS A27 SPREADSHEET MODELING WITHIN OM: HOW IT ALL FITS TOGETHER A28 Supplement Highlights A29 Key Terms A29 Discussion Questions A29 Problems A30 Case: Diet Planning A3 2 Online Resources A3 2 Selected Bibliography A3 2 SUPPLEMENT B Introduction to Optimization Bi INTRODUCTION B2 ALGEBRAIC FORMULATION B4 Examining the Formulation B6 SPREADSHEET MODEL DEVELOPMENT B7 Testing the Model B8 SOLVER BASICS B9 SETTING UP AND RUNNING SOLVER B9 Solving the Problem B12 INTERPRETING THE SOLUTION B13 SOLVER SOLUTION REPORTS B14 RECAP B16 OUTCOMES OF LINEAR PROGRAMMING PROBLEMS B16 OPTIMIZATION WITHIN OM: HOW IT ALL FITS TOGETHER B 1 8 Supplement Highlights B18 Key Terms B19 Solved Problems B19 Discussion Questions B23 Problems B24 Case: Exeter Enterprises B 2 5 Online Resources B26 Selected Bibliography B26 SUPPLEMENT Waiting Line Models ci ELEMENTS OF WAITING LINES C2 C Links to Practice: Waiting for Fast Food C3 The Customer Population C3 The Service System C4 Arrival and Service Patterns C6 Waiting Line Priority Rules C6 WAITING LINE PERFORMANCE MEASURES C7 SINGLE-SERVER WAITING LINE MODEL C7 MULTISERVER WAITING LINE MODEL CIO CHANGING OPERATIONAL CHARACTERISTICS C13 LARGER-SCALE WAITING LINE SYSTEMS C14 WAITING LINE MODELS WITHIN OM: HOW IT ALL FITS TOGETHER C15 Supplement Highlights C15 Key Terms C16 Formula Review C16 Solved Problems C16 Discussion Questions C18 Problems C19 Case: The Copy Center Holdup C19 Online Resources C20 Selected Bibliography C20 SUPPLEMENT D Master Scheduling and Rough-Cut Capacity Planning Di MASTER PRODUCTION SCHEDULING D2 MPS AS A BASIS OF COMMUNICATION D3 OBJECTIVES OF MASTER SCHEDULING D4 DEVELOPING AN MPS D4

11 XXiv CONTENTS ROUGH-CUT CAPACITY PLANNING D6 Formula Review D16 EVALUATING AND ACCEPTING THE MPS D9 Solved Problems D17 USING THE MPS D10 Discussion Questions D22 USING THE ATP RECORDS Dll Problems D22 STABILIZING THE MPS D14 Case: Newmarket International Manufacturing MASTER PRODUCTION SCHEDULING AND ROUGH-CUT Company (c) D23 CAPACITY PLANNING WITHIN OM: HOW IT ALL FITS Online Resources D24 TOGETHER D15 Selected Bibliography D24 Supplement Highlights D16 Key Terms D16

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