Improved Enterprise Success Planning ESP for Salesforce
|
|
- Lucy Wade
- 8 years ago
- Views:
Transcription
1 Improved Enterprise Success Planning ESP for Salesforce Delivering the sixth sense you have always wanted Improved Apps Article Helping customers get the most out of their Salesforce investment
2 Where do you need to improve for Customer and Users? Do you worry about Customer Satisfaction? Can you even define what Customer Success is? Do you worry about user adoption of your solutions? Do you want to know where there may be issues in the product, or solution, with the users, or with a department? Do you leave help and training and adoption issues until the end of a project implementation and then forget about them? Answered yes to any of these? You possibly have a bigger problem than you first thought! But don t worry Improved Apps are here to help. Who are Improved Apps? Improved Apps was founded in 2011 to ensure success of Salesforce solutions. Starting with the objective of fixing adoption issues on a continual basis, this has now expanded into providing perceptive information on where an application works, where there are issues, what users think of an issue, how to address the issue. The issues could be in the solution, in the training, in the users, in a division, a company or a country. The Improved Apps approach is to provide information, training, user guides and help that are intuitive and take into account the role, competence and transaction history to deliver pertinent assistance when and where it is needed. By gathering statistics (Big Data) it is possible to expand the capability by analysing where usage is wrong, where it isn t being used, who isn t using it etc. 2
3 Delivering sentiments and surveys functionality help identify and define an exact issue. Providing languages (full or ad-hoc translation of selected text) and delivering different information by type and experience of user makes Improved Apps a global solution provider. If you are an ISV you will be able to benchmark customers against one another and identify customers that need help. If you are an Enterprise you will be able to find the issues with people, departments, or solutions. This includes non-salesforce solutions that are integrated so providing a consistent cohesive help and training environment, as well as a more agile Early Warning System (EWS). Improved Apps helps their customers and users by; Helping understand where the issues of user/customer adoption occur Increase adoption of applications by users (customers or employees) Increase efficiency of users Improve speed and ease of training Reduce process & data errors Reduce your support costs (Operations or Help Desk) Help plan for success of the Enterprise and provide an early warning of impending issues (personnel, systems, departments, compliance, etc.) Help an ISV partner identify customer issues before they become support problems The first proactive support environment - Reactive support is poor support What is Enterprise Success Planning, ESP? Simply put, ESP is an understanding of how users (customers or employees) interact with the solutions that you provide them so that it becomes possible to steer more accurately in the direction required. At lower levels it provides specific tools for help, training and compliance. At a higher level it provides access to statistical information based on Sentiments or Surveys that can be analysed to highlight success or deficiencies. Improved Apps facilitate simple adoption by using several different but compatible modules: Improved Help: Delivers help and training to address users questions and issues, enforce standards and push enterprise intelligence. This is delivered where it s most needed, at the heart of the solution where users are operating. It also allows multiple entry/exit step-by-step guides to walk users through processes and procedures without having to endure a training guide from start to finish and without having to leave the Salesforce environment. Improved EWS: An Early Warning System to understand where things are off-target and how to plan and implement the fix. Reports/Dashboard analysis provides the hotspot information. The use of surveys and sentiments further refines information. These analytics are reviewed regularly to ensure the solutions are delivering against their promises and taking the enterprise where it wants to go. 3
4 Improved Health Check- understand where things may not be perfect and could be made better. An annual review of the use of Improved Apps ESP family and how to use it for even more benefits. Improved NoticeBoard: Provides targeted information to an organisation, group or individual and ensures that the messages have been received and understood whilst allowing audits to be undertaken. Improved Training: An annual service to ensure admin and users are at the top of the adoption curve, any issues are minimised and any modification is understood and applied correctly. The biggest challenges for implementations re to get immediate adoption then keep adoption sustained BUT, why not plan for success and start to be proactive regarding any potential failures? The ESP family of solutions will deliver different information (depending on user) to different user groups in different languages and can even quick translate selected text in context. So no longer feel guilty that corporate policy is English or French as other languages can be given adhoc support. NO limits on the amount of content NO limits on the number of help or discussion topics NO limits on the type of content NO limits on where content can be placed NO limits on the number of content authors This is designed for business administrators to manage so: NO need for technical know-how NO need to be a system administrator NO need to hire expensive implementation or training consultants The possibilities are endless with Improved ESP Paul Field CEO, Improved Apps 4
5 Working on the move? No problem Improved ESP family is compatible with salesforce1 Mobile Working in a community? No problem Improved ESP will work on Partner or Customer Communities, Sales or Service Cloud Console and is Lightning Ready. Working in a constantly changing environment? No problem Improved ESP is designed to help and assist users through a changed process, supporting your change management and governance processes. No time to develop help modules? No problem Copy the gold nuggets from your existing help and paste into help topics Link to existing presentations and training collateral Drop in a short video or refer to a specific part of a longer video Group related help topics together to create a reading list or a playbook Used Improved Apps Help Templates Don t let the time, effort and cost that s gone into your Salesforce solutions go to waste. Improved Apps deliver a better way to train your Salesforce users, create application documentation, provide access to policies, procedures and help identify solution or user issues. Improved ESP provides simple tools that empower you to create, manage and embed context-sensitive Information to be delivered at the Point Of Need (IPON) and then analyse the results. 5
6 Sharing knowledge for shared success Improved Apps Improved Help and Improved Noticeboard will be a game changer Alicia Walters, Kerry Inc. - CRM Global Data Lead We were able to roll out the first version of this to our global users after a couple of days Ulrika Grahn, Qlik - Senior Global Operations Training Manager I m now confident that our Salesforce users get the help that they need Sam Cobley, Alere Toxicology Online Development Manager IMPROVED APPS LIMITED Improvedapps.com info@improvedapps.com
Improved ESP. Enterprise Success Planning
Improved ESP Enterprise Success Planning Delivering the sixth sense you have always wanted to ensure things are right with your Salesforce Solution and it is readily adopted Do you worry about Customer
More informationCASE STUDY: Oxford University Press SECTOR: Publishing ISO/IEC 20000 a milestone for continued success at OUP
CASE STUDY: Oxford University Press SECTOR: Publishing ISO/IEC 20000 a milestone for continued success at OUP MSM integrated IT Service Management software solutions have been adopted by organisations
More informationContents. The most innovative company in the world 3. What is the Salesforce Cloud? 4. How Can My Association Benefit from the Salesforce Cloud?
10 Reasons Your Association Needs MemberNation, built on Salesforce 2 Contents The most innovative company in the world 3 What is the Salesforce Cloud? 4 How Can My Association Benefit from the Salesforce
More information!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by
White Paper Understanding The Role of Data Governance To Support A Self-Service Environment Sponsored by Sponsored by MicroStrategy Incorporated Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading
More informationWhite Paper How to Use Salesforce1 to Build & Sell the Next Generation of Customer Apps. By WalkMe
White Paper How to Use Salesforce1 to Build & Sell the Next Generation of Customer Apps By WalkMe 2 Introduction Salesforce has understood the demand and potential that lies within a mobile platform The
More informationData analytics Delivering intelligence in the moment
www.pwc.co.uk Data analytics Delivering intelligence in the moment January 2014 Our point of view Extracting insight from an organisation s data and applying it to business decisions has long been a necessary
More informationWHITE PAPER MULTI-CHANNEL CAMPAIGNS IN A CONNECTED WORLD. Create and deploy IT solutions for business
WHITE PAPER MULTI-CHANNEL CAMPAIGNS IN A CONNECTED WORLD White paper - Multi-Channel Campaigns in a Connected World - Prodware 1 Create and deploy IT solutions for business Navigating Multi-channel Marketing
More informationCustomer Relationship Management (CRM) Business Guide. Superfast Business Wales
Superfast Business Wales Customer Relationship Management, or CRM, is an approach to doing business that can transform the performance and profitability of an organisation. Business Guide Customer Relationship
More informationCustomer Engagement. Gabriel Chan Financial Services Industry Dynamics CRM
Customer Engagement Gabriel Chan Financial Services Industry Dynamics CRM Cliché Lean and focus on customers Think like a designer and lead the way Mission : Empowering individuals & organisations to do
More informationZoho Recruit. Recruitment and applicant tracking software
Zoho Recruit is an all- in- one recruitment and applicant tracking system that caters to the needs of both recruiting agencies and in- house corporate recruiters by simplifying the entire hiring process,
More informationTHE COMMUNITY MANAGER PROGRAMME BROCHURE
digital mums THE COMMUNITY MANAGER PROGRAMME BROCHURE About Digital Mums Digital Mums are a new kind of social media solution. We take the natural talents and skills of mothers, add some innovative social
More informationQA Digital Learning THE MOST POWERFUL THE MOST POWERFUL DIGITAL DIGITAL LEARNING LEARNING SOLUTIONS SOLUTIONS.
QA Digital Learning THE MOST POWERFUL THE MOST POWERFUL DIGITAL DIGITAL LEARNING LEARNING SOLUTIONS SOLUTIONS. Personal learning, whatever the scale. We train organisations of all shapes and sizes, from
More informationInvolve- IT Professional
Involve- IT Professional This article will describe: What Information Technology is Why Information Technology is so important to community and voluntary organisations How different kinds of volunteer
More informationWith Windows, Web and Mobile clients Richmond SupportDesk is accessible to Service Desk operators wherever they are.
Richmond Systems Richmond Systems is a leading provider of software solutions enabling organisations to implement enterprise wide, best practice, IT Service Management. Richmond SupportDesk is currently
More informationWHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement
WHITE PAPER CRM Evolved Introducing the Era of Intelligent Engagement November 2015 CRM Evolved Introduction Digital Transformation, a key focus of successful organizations, proves itself a business imperative,
More informationWE CONNECT. Get ready for a better way to connect. 5/28 Donkin Street West End Brisbane PO Box 73 Stones Corner QLD 4120
5/28 Donkin Street West End Brisbane PO Box 73 Stones Corner QLD 4120 T 1300 730 808 E info@entegy.com.au W entegy.com.au Updated: February 2015 ABN: 21 156 242 385 WE CONNECT No matter what business you
More informationMICROSOFT DYNAMICS NAV
MICROSOFT DYNAMICS NAV Quick to implement and easy to use Enterprise Resource Planning (ERP) software. Already increasing efficiency in more than 100,000 companies worldwide. Manage your finances, supply
More informationallchoice We are XMA. Empowering employee device choice within the workplace
allchoice Empowering employee device choice within the workplace We are XMA. We are XMA. We deliver innovative IT solutions that enhance how people learn, teach, govern, deliver healthcare and do business.
More informationTOP TIPS TO MAKE EMAIL, CHAT AND MOBILE CUSTOMER SERVICE COST-EFFECTIVE AND RESPONSIVE
TOP TIPS TO MAKE EMAIL, CHAT AND MOBILE CUSTOMER SERVICE COST-EFFECTIVE AND RESPONSIVE PROVIDED BY IN ASSOCIATION WITH mplsystems mplsystems provide a wide range of contact centre technologies including
More informationFrom small businesses to large enterprise companies, Recurly offers the simplicity and sophistication your business needs as it grows.
GROWING with From small businesses to large enterprise companies, Recurly offers the simplicity and sophistication your business needs as it grows. Our features, tools, and support help you effectively
More informationAgenda. Success Stories with OpenShift. 11:15-11:45 am. OpenShift Tech Overview 9:40-10:30 am. Red Hat Mobile on OpenShift 10:45-11:15 am
Agenda Success Stories with OpenShift 11:15-11:45 am OpenShift Tech Overview 9:40-10:30 am Introductions & Overview 9:00-9:40 am Red Hat Mobile on OpenShift 10:45-11:15 am Hands on Workshop Wrap-Up 1:00-4:30
More informationChoose an ERP partner that knows exactly how special, and that knows Microsoft Dynamics NAV by heart.
I F Y O U H A V E A S M A L L O R M I D S I Z E M A N U F A C T U R I N G B U S I N E S S Y O U A R E V E R Y S P E C I A L. Choose an ERP partner that knows exactly how special, and that knows Microsoft
More informationPage 2. Business Success Business OS: The Cloud Operating System for Small Business SMBs know there is a better way to run their Businesses.
Page 2 Business Success Business OS: The Cloud Operating System for Small Business SMBs know there is a better way to run their Businesses. The cloud can help. But how? SMBs without IT departments and
More informationRevolutionise your organisation with the most advanced CRM framework in the world.
Revolutionise your organisation with the most advanced CRM framework in the world. Cloud Innovation is professional and personable and had empathy for the challenges we faced as a FTSE 250 company. Whether
More informationThe metrics that matter
WHITE PAPER The metrics that matter How actionable analytics can transform field service management performance. www. Introduction The top strategic action for two-thirds of service organisations is to
More informationTHE DO S AND DON TS OF WEB CHAT. with Johan Jacobs
THE DO S AND DON TS OF WEB CHAT with Johan Jacobs TABLE OF CONTENTS Introduction. 3 Best Practice #1: Commit or Skip..4 Best Practice #2: Run Multiple Sessions from Day One 6 Best Practice #3: Never Make
More informationDelivering Customer Value Faster With Big Data Analytics
Delivering Customer Value Faster With Big Data Analytics Tackle the challenges of Big Data and real-time analytics with a cloud-based Decision Management Ecosystem James Taylor CEO Customer data is more
More informationThings you should be doing with Salesforce
Things you should be doing with Salesforce Postcode Anywhere has teamed up with Salesforce experts, Westbrook, to put together top tips on how you can use Salesforce to its full potential. Introduction
More informationOracle Fusion Project Portfolio Management CLOUD SERVICE. The New Standard for Project Portfolio Management
Oracle Fusion Project Portfolio Management CLOUD SERVICE The New Standard for Project Portfolio Management Key Features. Complete History tracking End-to-end enterprise PPM for a single source of project
More informationWHY ISN T EXCEL GOOD ENOUGH INTRODUCTION THE COMPARISON: EXCEL VS. PRIMAVERA S CONTRACT MANAGER EXECUTIVE SUMMARY MICROSOFT OFFICE EXCEL OPTION
WHY ISN T EXCEL GOOD ENOUGH INTRODUCTION was asked to support a biotech Owner on a significant scale-up project to take their drug from clinical trial manufacturing to full production levels. This project
More informationResults of The Charity Digital Survey November 2012
Results of The Charity Digital Survey November 2012 Background to the research As part of our Google funded programme of technology events for charities, Lasa wanted to: Measure how the third sector is
More informationState of Embedded Analytics Report. Logi Analytics Third Annual Executive Review of Embedded Analytics Trends and Tactics
2015 State of Embedded Analytics Report Logi Analytics Third Annual Executive Review of Embedded Analytics Trends and Tactics Table of Contents 3. Introduction 4. What is Embedded Analytics? 5. Top 10
More information10 things you should look for. Choosing HR software
10 things you should look for Choosing HR software Introduction Selecting a new piece of HR software can be a daunting task. There s a lot to think about. At the end of the day, the chosen software won
More informationCustomer Relationship Management (CRM)
Customer Relationship Management (CRM) Customer relationship management, or CRM, is an approach to doing business that can transform the performance and profitability of an organisation. It is about putting
More informationExtending SharePoint for Real-time Collaboration: Five Business Use Cases and Enhancement Opportunities
Extending SharePoint for Real-time Collaboration: Five Business Use Cases and Enhancement Opportunities Published: December 2012 Evolving SharePoint for Real-time Collaboration: Contents Section Executive
More informationEnhancing productivity. Enabling success. Sage CRM
Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationWhy Tracking Adoption of SaaS Applications is a Business Critical Discipline
Why Tracking Adoption of SaaS Applications is a Business Critical Discipline A SCALABLE SOFTWARE WHITEPAPER...SaaS will account for approximately $64bn of software spending in 2017 Executive Summary...
More informationThe Customer Experience:
The Customer Experience: The Holy Grail of Competitive Advantage. 1 A great customer experience has emerged as the holy grail of competitive advantage. Providing a great customer experience has emerged
More informationHow Tablets and Mobile Sales Enablement Technology Make Your Life as a Sales Director Easier.
How Tablets and Mobile Sales Enablement Technology Make Your Life as a Sales Director Easier. sales@showpad.com @showpad www.showpad.com author page Anabel De Vetter is Content Creator at Showpad. Before
More informationService Definition Document Microsoft Dynamics CRM Training
Service Definition Document Microsoft Dynamics CRM Training Date: 1 April 2014 Issued by: Matt Broomhall Head of Sales and Marketing Y: Name Tisski Limited: +44 (0) 203 418 0411 E: matt.broomhall@tisski.com
More informationHOW TO. to Executives. You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you...
HOW TO Sell Marketing to Executives Automation You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you... 1 making inroads with the corner office
More informationebook THE SURVIVAL GUIDE FOR MIGRATING TO A CLOUD- BASED CRM
ebook THE SURVIVAL GUIDE FOR MIGRATING TO A CLOUD- BASED CRM Table of Contents 03 04 06 08 09 10 12 INTRODUCTION PROJECT KICK-OFF & EFFECTIVE COMMUNICATION TRAIN, TRAIN, AND TRAIN AGAIN SELL THE PRODUCT
More informationCustomer Relationship Management (CRM) Business Guide. Superfast Business Wales
Superfast Business Wales Customer Relationship Management, or CRM, is an approach to doing business that can transform the performance and profitability of an organisation. Business Guide Customer Relationship
More informationCisco Network Services Manager 5.0
Data Sheet Cisco Network Services Manager 5.0 Cisco Network Services Manager is designed to help enable customers to organize their network resources into a flexible multi-tenant infrastructure that integrates
More informationEnhancing Productivity. Enabling Success. Sage CRM
Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationTransition from VAR to MSP. A Publication of the CA Service Provider Center of Excellence
Transition from VAR to MSP A Publication of the CA Service Provider Center of Excellence transition from VAR to MSP There is NO magic potion! There is no instant transformation This is a process that will
More informationprimitive or basic That s how over 50% of global organisations surveyed, described their ability to use their data in executive decisions.
primitive or basic That s how over 50% of global organisations surveyed, described their ability to use their data in executive decisions. Source: Economist Intelligence Unit Report: the evolving role
More informationBig Data Analytics. A Game Changer for OD Practitioners. Michele Reeves, SAS. Technology & Tools Change & Agility Diversity & Culture
Big Data Analytics A Game Changer for OD Practitioners Michele Reeves, SAS Technology & Tools Change & Agility Diversity & Culture Look Who s Talking I hope you learn 1. The difference between business
More informationPlatform Overview WWW.GETRESPONSE.COM
Platform Overview WWW.GETRESPONSE.COM Enterprise Solutions Quick Facts 300+ staff Offices in Warsaw, Gdansk, Moscow, Halifax and Wilmington GetResponse is an Email Marketing and Online Campaign Management
More informationProject Acronym: CRM ACCORD Version: 2 Contact: Joanne Child, Doncaster College Date: 30 April 2010. JISC Final Report CRM ACCORD
Project Acronym: CRM ACCORD JISC Final Report CRM ACCORD Page 1 of 22 Document title: JISC Final Report Last updated: April 2007 Table of Contents Acknowledgements... 3 Executive Summary... 4 Background...
More informationA CIO s Guide To Mobility Management
The Complimentary Reprint Of This Syndicated Research Report Has Been Sponsored By: A CIO s Guide To Mobility Management Written By: Maribel Lopez March 2013 Lopez Research LLC 2269 Chestnut Street #202
More informationAbout Talkdesk. // 6 New Call Center Trends You Should Take Advantage of Now
About Talkdesk Talkdesk is easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service with phone support. Talkdesk makes it possible to have real time,
More information5 STEPS TO SALESFORCE SUCCESS
5 STEPS TO SALESFORCE SUCCESS Introduction So you ve implemented Salesforce and have begun your Salesforce journey! Congratulations Salesforce is the number one CRM system and you can now manage your current
More informationHow To Understand The Benefits Of Big Data
Big Data & Sustainability Agenda Welcome & Introduction to CCES Richard Green 09.00 09.10 Introduction of Guests Cian Duggan 09.10 09.30 Jane Baptist, The Crown Estate 09.30-09.45 Opportunities of Big
More informationYOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM
YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world for
More information1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management
1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management End-to-end service management encompasses a wide variety of tasks
More informationMeasuring Remote Employee Productivity
Measuring Remote Employee Productivity Measuring Remote Employee Productivity You re not alone. Many companies today are allowing employees to work remotely. A full third of companies allow some employees
More informationEnhancing productivity, enabling. Success. Sage CRM
Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationBetter Sales Effectiveness
Increase Lead Conversion Through Better Sales Effectiveness Image by freepik.com How to Increase Lead Conversion Through Better Sales Effectiveness From Marketing to Sales: The Lead Handoff Challenge When
More informationTenStep Project Management Process Summary
TenStep Project Management Process Summary Project management refers to the definition and planning, and then the subsequent management, control, and conclusion of a project. It is important to recognize
More informationUnderstanding Agile Project Management
Understanding Agile Project Management Author Melanie Franklin Director Agile Change Management Limited Overview This is the transcript of a webinar I recently delivered to explain in simple terms what
More informationBetter Business Analytics with Powerful Business Intelligence Tools
Better Business Analytics with Powerful Business Intelligence Tools Business Intelligence Defined There are many interpretations of what BI (Business Intelligence) really is and the benefits that it can
More informationRESEARCH PAPER. Integrating the hybrid cloud. It s time for IT to get full value from the cloud. February 2015. Sponsored by
RESEARCH PAPER Integrating the hybrid cloud It s time for IT to get full value from the cloud February 2015 Sponsored by Contents Executive summary The challenge Storage of data and applications Security
More information5 STEPS TO OPTIMIZING YOUR COMMERCIAL LENDING ORGANIZATION
5 STEPS TO OPTIMIZING YOUR COMMERCIAL LENDING ORGANIZATION Table of Contents INCREASE SPEED & ACCURACY WITH ELECTRONIC DOCUMENTS AUTOMATICALLY ROUTE DOCUMENTATION THROUGH PROCESSES WITH WORKFLOW COMPLY
More informationAddressing Cyber Risk Building robust cyber governance
Addressing Cyber Risk Building robust cyber governance Mike Maddison Partner Head of Cyber Risk Services The future of security The business environment is changing The IT environment is changing The cyber
More informationProject Management through
Project Management through Unified Project and Portfolio Fluent User Interface Management Built on SharePoint Server 2010 Time Reporting Enhancements Project Initiation & Business Case Exchange Server
More informationOnline Retail Banking Customer Experience: The Road Ahead
Universal Banking Solution System Integration Consulting Business Process Outsourcing Customer experience is a key differentiator in banking In recent years, customer experience has caught the imagination
More informationThe insurance industry is in a state of disruption The cloud as a solution
The insurance industry is in a state of disruption The cloud as a solution Patrick Callewaert Partner Salesforce Practice Lead EMEA Deloitte Patrick De Vylder Director Salesforce Practice Lead Belgium
More informationcustomer experiences Delivering exceptional Customer Service Excellence
Delivering exceptional customer experiences Customer Service QA can work with you to create customer experiences that consistently reflect the aims, values and aspirations of your organisation. Every organisation
More informationBYOD - A Model For Modern Business
BYOD: Revolutionizing Your Business 2 BYOD: Revolutionizing Your Business How BYOD Can Revolutionize The Way Businesses Operate With the rapid increase of personalized technology use, a phenomenon is occurring
More informationContinuous Delivery and Risk Management
Continuous Delivery and Risk Management SESSION ID: SEC-T10 Shaik Mokhinuddeen Director, Software Engineering CA Technologies Ravindra Rajaram Principal Software Engineer CA Technologies Development Deployment
More informationSECURE CLOUD SOLUTIONS FOR YOUR BUSINESS.
SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. 2015 Learning Possibilities Ltd, 506 Centennial Park, Centennial Avenue, Elstree, Herts, WD6 3FG Email: info@cloudpossibilities.com Telephone: +44 (0) 20 8236
More informationwww.veriato.com Monitoring Employee Productivity in a Roaming Workplace
www.veriato.com Monitoring Employee Productivity in a Roaming Workplace Monitoring Employee Productivity in a Roaming Workplace You re not alone There are many reasons why employees work from home. For
More informationFullforce: Cloud Sherpas Introduces the Investment Management Playbook
Fullforce: Cloud Sherpas Introduces the Investment Management Playbook Presenters Emily Beezley, Sr. Director Financial Services Alliances, salesforce.com David Rudnitsky, EVP Enterprise Sales, salesforce.com
More informationLean UX. Best practices for integrating user insights into the app development process. Best Practices Copyright 2015 UXprobe bvba
Lean UX Best practices for integrating user insights into the app development process Best Practices Copyright 2015 UXprobe bvba Table of contents Introduction.... 3 1. Ideation phase... 4 1.1. Task Analysis...
More informationCreating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved.
Creating Great Service Experiences How Modern Customer Service Works Copyright 2014 Oracle Corporation. All Rights Reserved. Delivering Modern Customer Service The world of business is changing fast. Technology
More informationMeltwater Buzz Social Suite. Anna Pieh-Jankowska
Meltwater Buzz Social Suite Anna Pieh-Jankowska June 2012 Meltwater Buzz Social Suite Turning Conversations into Customers 1 Listen +Engage Connect Meltwater Buzz Social Suite A powerful suite of tools
More informationDigital Methodologies & Efficiencies that Empower your Business
Digital Methodologies & Efficiencies that Empower your Business 1.888.380.9439 www.freshfocusmedia.com 1 Welcome to Fresh Focus Media Strategy Creative Design Development Execution Our Core Focus: Fresh
More informationThe Need for Customer-Centric CRM 1 Customer Requirements 2 Sales-person Requirements 3 Sales-manager Requirements 3 Conclusion 4
The Need for Customer-Centric CRM 1 Customer Requirements 2 Sales-person Requirements 3 Sales-manager Requirements 3 Conclusion 4 The Need for Customer-Centric CRM Agiloft, Inc. Most CRM software is strongly
More informationGETTING IT RIGHT THE FIRST TIME
BUSINESS MANAGEMENT SOLUTIONS: GETTING IT RIGHT THE FIRST TIME How do you find a solution that meets all or most of your current and future requirements? Introduction ONLY 45% 5% 65% 58% most of companies
More informationBriefing Paper. How to Compete on Customer Experience: Six Strategic Steps. www.syn gro.c om SynGro SynGro 2013 2013 Tel: +44 (0 ) 15 06 5 92 2 24
Briefing Paper How to Compete on Customer Experience: Six Strategic Steps How to Compete on Customer Experience: Six Strategic Steps Voice of the Customer as a term has come to reflect the growing understanding
More informationA RE YOU SUFFERING FROM A DATA PROBLEM?
June 2012 A RE YOU SUFFERING FROM A DATA PROBLEM? DO YOU NEED A DATA MANAGEMENT STRATEGY? Most businesses today suffer from a data problem. Yet many don t even know it. How do you know if you have a data
More informationMoving your business to the Cloud Fact or Fiction?
Moving your business to the Cloud Fact or Fiction? Introduction The cloud, perhaps one the most commonly used business terms, has changed the way we work and using cloud applications has many benefits
More information7 Signs You Need Advanced Analytics for Salesforce.com (or any CRM)
7 Signs You Need Advanced Analytics for Salesforce.com (or any CRM) and Why They Matter Executive Summary 2 Sure, customer relationship management (CRM) applications provide reports and dashboards. But
More informationA Close Look at Drupal 7
smart. uncommon. ideas. A Close Look at Drupal 7 Is it good for your bottom line? {WEB} MEADIGITAL.COM {TWITTER} @MEADIGITAL {BLOG} MEADIGITAL.COM/CLICKOSITY {EMAIL} INFO@MEADIGITAL.COM Table of Contents
More informationSharePoint Project Management: The Key to Successful User Adoption
SharePoint Project Management: The Key to Successful User Adoption Leanne M. Bateman, PMP Principal Consultant February 2012 www.beaconstrategy.com Table of Contents ABSTRACT... 3 ABOUT THE AUTHOR... 3
More informationThe Microsoft Cloud has a Silver Lining Professional Services Excellence
GAP CONSULTING WHITE PAPER The Microsoft Cloud has a Silver Lining Professional Services Excellence 10 reasons why the Microsoft cloud platform, including Office 365, Microsoft Azure and Microsoft Dynamics
More informationAbout Panorama Software
About Panorama Software 15 Years of Joint Unbeatable Innovation Global ISV and a Microsoft Gold Partner Delivering BI solutions for the MS platform for more that 15 Years Over 1,600 enterprise customers
More informationLeverage SWIFT methodology for results-driven Oracle Fusion CRM
Leverage SWIFT methodology for results-driven Oracle Fusion CRM Oracle Fusion Customer Relationship Management (CRM) has the potential to revolutionize CRM. Choosing Capgemini as your partner will ensure
More informationWhite. Paper. EMC Personalized Support Services: A Focus on Keeping IT Healthy. November 2012
White Paper EMC Personalized Support Services: A Focus on Keeping IT Healthy By Terri McClure, Senior Analyst November 2012 This ESG White Paper was commissioned by EMC and is distributed under license
More informationMicrosoft Dynamics CRM Spring Wave Frequently Asked Questions
Microsoft Dynamics CRM Spring Wave Frequently Asked Questions The pre-release information contained in this document is provided by an independent Microsoft partner and may be subject to change. What is
More information10.2% TOP FIVE REASONS YOU NEED A TEM PROVIDER NOW (LIKE, TODAY.) 1 IT PERSONNEL WAGES AND SALARIES ARE RISING RAPIDLY MOBILE APP DEVELOPER
TOP FIVE REASONS YOU NEED A TEM PROVIDER NOW (LIKE, TODAY.) 1 MOBILE APP DEVELOPER 10.2% SALARY INCREASE IT PERSONNEL WAGES AND SALARIES ARE RISING RAPIDLY In the Robert Half Technology 2015 Salary Guide,
More informationFive reasons SecureData should manage your web application security
Five reasons SecureData should manage your web application security Introduction: The business critical web From online sales to customer self-service portals, web applications are now crucial to doing
More information24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase
24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of
More informationThe Evolution of Cities
Connected Cities The Evolution of Cities Systems of Intelligence Systems of Business Intelligence Mobile Engagement PCs Systems of Record Data Science Social Cloud Mainframe 1960's 1980's TODAY Disruptors
More informationTransform your data to increase CRM effectiveness
Transform your data to increase CRM effectiveness An Experian report May 2014 Transform your data to increase CRM effectiveness - 1 Table of contents 1 Customer Relationship Management continues to grow
More informationWhat is a process? So a good process must:
PROCESS DESIGN BEST PRACTICES TABLE OF CONTENTS 1 What is a process? 2 The five Ws of process design 3 Standards are key 4 The how creating a model 5 How do you know when you have finished? 6 About ARIS
More informationLead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision
Unify your communications with Gold-Vision, a fully featured CRM solution with customer Contact, Sales, Marketing, Projects and Events. Gold-Vision stands out from the crowd with interactive dashboard
More informationTHE DO S AND DON TS OF WEB CHAT. with Johan Jacobs
THE DO S AND DON TS OF WEB CHAT with Johan Jacobs Table of Contents INTRODUCTION 3 Best Practice #1: COMMIT OR SKIP 3 Best Practice #2: RUN MULTIPLE SESSIONS FROM DAY ONE 4 Best Practice #3: NEVER MAKE
More information