Contents. The most innovative company in the world 3. What is the Salesforce Cloud? 4. How Can My Association Benefit from the Salesforce Cloud?

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Contents. The most innovative company in the world 3. What is the Salesforce Cloud? 4. How Can My Association Benefit from the Salesforce Cloud?"

Transcription

1

2 10 Reasons Your Association Needs MemberNation, built on Salesforce 2 Contents The most innovative company in the world 3 What is the Salesforce Cloud? 4 How Can My Association Benefit from the Salesforce Cloud? 5 10 Reasons You Need Salesforce Now 6 But what about your current AMS? 7

3 10 Reasons Your Association Needs MemberNation, built on Salesforce 3 The Most Cost-Effective AMS on the Planet! Greetings from Jerry Huskins, CEO & Paul Lundy, President, Fonteva During the past several years, we listened carefully as association executives described the lack of innovation and interoperability they experience with their legacy Association Management Software (AMS) systems. That s why, after years of planning and development, we introduced MemberNation, which is the first AMS built 100 percent on the Salesforce platform. We leveraged the world s finest public cloud computing platform to help associations eliminate costly upgrades, while gaining world-class CRM functionality. Today, our customers can manage all aspects of their operations more effectively and at less cost. The Salesforce platform delivers the world s best data management, security and service availability, while featuring a highly intuitive user interface. The stability, reliability and scalability of the Salesforce platform are unparalleled. Like other industry observers, we believe the Salesforce platform will eventually become the gold standard in the association software industry. Every association should consider Salesforce when investigating AMS solutions; yet, we know many association professionals may not be familiar with Salesforce. While Salesforce was not specifically designed with associations in mind, we ve found that its world-class CRM and flexible user interface, along with its mobility, are features highly desirable to associations. When you add the MemberNation app, Salesforce becomes the ideal solution for managing all aspects of association business. It would be a shame for any association to miss out on taking advantage of this powerful platform, so we ve put together some key insights about what your association will gain by using MemberNation. Read on and get ready to be impressed. We were. The most innovative company in the world With its ever-expanding market acceptance and business use, Salesforce has earned a growing list of accolades. Salesforce has been named the most innovative company in the world by Forbes Magazine three years in a row (2011, 2012 and 2013). In 2012, it became the first cloud company to reach $4 billion in annual revenue. And with over 8,000 employees worldwide, Fortune Magazine also named it one of the World s Best Places to Work. Today over 2,000 apps have been built on Salesforce, proving it is the cloud platform of choice for building and running social, mobile, and real-time employee apps. The product is built to meet the needs of associations who want to connect with their members. The portal is a hit with our members. Lori Christianson, National Head Start Association

4 10 Reasons Your Association Needs MemberNation, built on Salesforce 4 What is the Salesforce Cloud? Here s a brief overview of the world s leading cloud platform. You re probably familiar with co-ops. An attractive housing option, co-ops allow tenants to share resources and amenities in a multi-unit building while having the benefit of managing their individual units more efficiently and economically. Well, this is how you should think of the cloud. Salesforce.com, the first cloud platform where all users share the same cloud environment, has maximized this multi-unit model by sharing hosting, data, document and security services via single implementation throughout its customer base of hundreds of companies and organizations. This approach is far more efficient than if these same services were to be distributed as single tenant implementations. How Can My Association Benefit from the Salesforce Cloud? Salesforce is completely different from traditional AMS providers, who may have users operating many different versions of their software at a time. They do not have an easy and inexpensive way to push upgrades and innovation to users simultaneously. As a result their customers end up paying for costly upgrades every few years and often find innovation is lacking. Cloud computing empowers customers. Its unprecedented flexibility enables organizations to automate and customize their business processes rather than having to conform to inflexible AMS software. It makes users more productive by putting all the tools they need in one place, and pushes customer information updates to you in real time, whether you re at your desk or on the road. And the Salesforce Cloud frees users from the costly, painful upgrades, high failure rates and drawn-out implementations of traditional AMS software. Advantages The biggest advantages to adopting a cloud solution are that it s easy to administer and offers lower IT costs. Motivators for moving to the Cloud In addition to the motivators below, 22% of respondents said lower security risks would motivate them, and one in five still have no plans Source: TechSoup s 2012 Global Cloud Computing Survey Data Partnership Cost Administration 47% 47% 37% 29% 20% Cost Ease of Training Testing No Plans Setup to Use Source: TechSoup s 2012 Global Cloud Computing Survey

5 10 Reasons Your Association Needs MemberNation, built on Salesforce 5 10 Reasons You Need Salesforce Now #1. World s #1 Cloud CRM with Full AMS Functionality : For a long time, AMS did not include customer relationship management (CRM). Now it s essential to have both. Effective CRM makes you better informed about how effectively your association operates and engages members, nonmembers, vendors, sponsors, volunteers, and constituents of all types. With MemberNation, in addition to buying a leading-edge AMS application, you are gaining access to the world s #1cloud CRM platform. #2. Lower Technology Costs: For years traditional AMS vendors have been charging customers to upgrade to their next version. That is not the case with a true public cloud platform. All customers are always on the latest version (think LinkedIn or Facebook) and upgrades are automatic. #3. Constant Innovation: Most AMS solutions release new versions every four or five years and charge their customers thousands of dollars for the upgrade. MemberNation releases new functionality three times each year - for free. Built by the world s most innovative company, Salesforce provides access to data from anywhere at any time from any Internet enabled device. #4. Access to More Apps: Downloading apps is simple and easy. Whether you need a new marketing solution, a survey tool, or something else, simply go to the Salesforce AppExchange ( and search from thousands of business apps that can be downloaded and activated quickly to extend the functionality of Salesforce. Almost half of the apps are free. And Salesforce ensures that all apps have gone through a thorough Security Review process before making them available. #5. Unprecedented Flexibility: It s no longer necessary to make your organization s business processes conform to an inflexible AMS solution. With Salesforce customers can easily create custom workflows, approval processes, custom reports and more without going through the AMS vendor and incurring additional costs. The MemberNation app is straightforward, easy to use, and the CRM functionality made our choice a no-brainer. It is simply the best option out there, especially for trade associations. The processautomation capabilities have significantly increased our efficiency and productivity which is critical for a small-staff association. Michele Liston, NICSA

6 10 Reasons Your Association Needs MemberNation, built on Salesforce 6 10 Reasons You Need Salesforce Now Continued... #6. Full Mobility: Salesforce is fully mobile, along with all of the AppExchange Apps, so staff can access Salesforce and any app downloaded from the AppExchange from any mobile device. This includes full access to all admin functionality on the backend and mobile access for members as well. MemberNation includes a fully mobile enabled member portal so members can interact with one another. They can also self-serve when renewing or requesting a copy of an invoice and numerous other tasks that you can customize within the portal to meet your association s needs. #7. All Data in a Single Environment: Association staff are able to navigate to a single record (organization or individual contact) and easily view every interaction the member has had with the organization. This includes event registrations/ attendance, membership history, committee participation, order history, communication, staff conversations, and more. As a result, tracking various levels of member engagement is extremely easy. #8. Custom Reporting & Business Intelligence: Salesforce reporting functionality enables association professionals to reduce dependency on IT staff or AMS vendors for custom reports. Built-in drag and drop reporting functionality helps standard users become super users by delivering the technology and functionality that allows them to explore and investigate the why behind the data. The ability to quickly search for data and create custom reports helps users make better business decisions and deliver greater member satisfaction. #9. Social Collaboration: Salesforce has brought social collaboration to the world of business communications. Imagine being able to listen to and monitor real-time activities and discussions that impact your organization, all in one place. Now staffers can engage with one another and create public and private groups. This social collaboration is also available to association members. Salesforce even enables associations to monitor and post to social channels like Facebook, LinkedIn and Twitter directly from the platform. #10. Nonprofit Pricing and Discounts: The Salesforce Foundation offers eligible organizations the first 10 enterprise edition licenses at no cost as well as significant discounts on additional licenses. Associations and other nonprofit organizations can find other discounted services on Salesforce s AppExchange. They can benefit from the partnerships Salesforce has established with other key technology providers like VerticalResponse, which offers free marketing to nonprofit organizations.

7 10 Reasons Your Association Needs MemberNation, built on Salesforce 7 Built to be the last AMS your organization will ever need! When we developed MemberNation, we recognized how powerful the Salesforce platform was and will continue to be. Because MemberNation is 100 percent built on the Salesforce public cloud, customers are able to perform tasks and customize the solution themselves rather than pay their AMS vendor. Our goal is for you to make MemberNation your AMS; it s the last one you ll ever need to buy. 1. Doesn t require costly customizations and upgrades 2. Allows for growth in your organization 3. Enables seamless management of your entire business We hope this offers some insight on why associations need Salesforce and why we chose the most powerful platform on the planet when we developed MemberNation. To learn more about how your association will benefit from using Salesforce along with MemberNation, take advantage of our free AMS assessment. But what about your current AMS? (Yes, we care) What s the state of your ams? We d love to offer you our Free AMS Assessment to help your organization find the best solution for it. Our Free AMS Assessment evaluates your current association management technology, your current business goals and metrics, and whether MemberNation is the right fit for you. To get started, complete the form on our website. Once you ve done that, one of our industry experts will contact you to set up your free one-hour phone web conference assessment.. Contact Fonteva Connect with Us

Reaching Customers Across Multiple Channels

Reaching Customers Across Multiple Channels Leading Provider of Cloud-Based Customer Experience Solutions Relies on Integrated, Modular WSO2 Middleware to Speed the Delivery of Services that Enhance User Engagement Businesses recognize that brand

More information

Datasheet: Centerprise Connector for Salesforce Key Features

Datasheet: Centerprise Connector for Salesforce Key Features Datasheet: Centerprise Connector for Salesforce Key Features Overview Astera s Centerprise Data Integrator provides an enter- prise-level data integration solution that quickly and easily migrates, transforms,

More information

HOW A CRM SOLUTION HELPS SMALL BUSINESSES

HOW A CRM SOLUTION HELPS SMALL BUSINESSES Book 3 of 4 HOW A CRM SOLUTION HELPS SMALL BUSINESSES PART OF THE CRM SUCCESS SERIES Introduction LEARNING ABOUT CRM Technology has changed the game for small businesses. Where department size was once

More information

Overview. Datasheet: Centerprise Connector for Salesforce. Key Features. Overview

Overview. Datasheet: Centerprise Connector for Salesforce. Key Features. Overview Datasheet: Centerprise Connector for Salesforce Overview Key Features Overview Powerful data mapping capabilities Fast upload of data to Salesforce Change data capture features transfer only the changes

More information

TOP 10. Features Small and Medium Businesses

TOP 10. Features Small and Medium Businesses Introduction Once thought of as only relevant for enterprises, CRM technology is increasingly being used by small and medium businesses across industries. Even the smallest organizations recognize the

More information

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically

More information

JENZABAR RECRUITMENT. A CRM Tailored to Your Needs JENZABAR RECRUITMENT

JENZABAR RECRUITMENT. A CRM Tailored to Your Needs JENZABAR RECRUITMENT JENZABAR RECRUITMENT A CRM Tailored to Your Needs JENZABAR RECRUITMENT JENZABAR RECRUITMENT Bring Your Recruitment Efforts to the Next Level Competition for the best students is tough, and prospective

More information

Table of Contents. Introduction 3. Why You Need a Customer Relationship Management (CRM) System 4. The Sales and Marketing Funnel 8

Table of Contents. Introduction 3. Why You Need a Customer Relationship Management (CRM) System 4. The Sales and Marketing Funnel 8 Table of Contents Introduction 3 Why You Need a Customer Relationship Management (CRM) System 4 Key benefits of CRM systems 4ting Sales Processes via Email 6 Why email? 6 Sales email cycles 7 The Sales

More information

WHY MENTORING? SOFTWARE TO EASILY START, MANAGE, AND MEASURE MENTORING PROGRAMS

WHY MENTORING? SOFTWARE TO EASILY START, MANAGE, AND MEASURE MENTORING PROGRAMS Mentoring & Talent Development Solutions SOFTWARE TO EASILY START, MANAGE, CREATE AN EASY, EFFECTIVE MENTORING PROGRAM FOR YOUR ORGANIZATION WITH CHRONUS SOFTWARE. Mentoring as a learning approach is an

More information

Intelligent Business Solutions MALLSFORCE. Mall Management System www.mallsforce.com

Intelligent Business Solutions MALLSFORCE. Mall Management System www.mallsforce.com Inspark Intelligent Business Solutions MALLSFORCE Mall Management System www.mallsforce.com 2 Increase your asset s value MALLSFORCE helps better management of your tenants by it s strong cloud computing

More information

Software Solutions Digital Marketing Business Services. SugarCRM Community Edition for Small & Medium Enterprises

Software Solutions Digital Marketing Business Services. SugarCRM Community Edition for Small & Medium Enterprises Software Solutions Digital Marketing Business Services SugarCRM Community Edition for Small & Medium Enterprises Contents Introduction... 1 SugarCRM Community Edition (CE)... 1 Basic CRM Workflow... 2

More information

Marketo. Case Study: Marketo uses Hootsuite to improve lead quality and maintain 93% customer satisfaction. Introduction: Breaking Down Business Silos

Marketo. Case Study: Marketo uses Hootsuite to improve lead quality and maintain 93% customer satisfaction. Introduction: Breaking Down Business Silos Case Study: Marketo Marketo uses Hootsuite to improve lead quality and maintain 93% customer satisfaction Marketo is a leading provider of cloud-based marketing software for building, sustaining and engaging

More information

WHY COACHING SOFTWARE?

WHY COACHING SOFTWARE? Mentoring & Talent Development Solutions SOFTWARE FOR EASY MANAGEMENT OF CORPORATE COACHING PROGRAMS START, MANAGE, AND MEASURE ALL OF YOUR CORPORATE COACHING ENGAGEMENTS. Flexible and scalable, Chronus

More information

CORE STRENGTH. Insight delivers Microsoft Dynamics AX 2012 to the Public Sector

CORE STRENGTH. Insight delivers Microsoft Dynamics AX 2012 to the Public Sector CORE STRENGTH Insight delivers Microsoft Dynamics AX 2012 to the Public Sector Microsoft Dynamics AX 2012 Microsoft Dynamics AX 2012 is an agile enterprise resource planning (ERP) solution built for the

More information

Turbo-Charge Salesforce CRM with Dell Integration Services

Turbo-Charge Salesforce CRM with Dell Integration Services Introduction Turbo-Charge Salesforce CRM with Dell Integration Services By Chandar Pattabhiram January 2010 Fueled by today s fiercely competitive business environment, IT managers must deliver rapid,

More information

How Informatica Built and Launched a Successful SaaS Business

How Informatica Built and Launched a Successful SaaS Business How Informatica Built and Launched a Successful SaaS Business A Neovise Case Study, Prepared for Zuora 2011 Neovise, LLC. All Rights Reserved. Being successful with SaaS isn t just about web -based software

More information

SOFTWARE, STRATEGIES, & SERVICES

SOFTWARE, STRATEGIES, & SERVICES SOFTWARE, STRATEGIES, & SERVICES for higher education SOLUTIONS OVERVIEW SINGULAR FOCUS For over four decades, Jenzabar has been dedicated to helping colleges and universities across the world thrive.

More information

Copyright Boxpilot, Inc. All Rights Reserved. Program Portal

Copyright Boxpilot, Inc. All Rights Reserved. Program Portal Program Portal What is it? Boxpilot s Program Portal is your subscription to access the marketing automation platform that Boxpilot uses to conduct programs on your behalf. We are your marketing ops concierge:

More information

Membership Management Software

Membership Management Software 12 Tips for Selecting the Best Membership Management Software for your organization Table of Contents Section Page Getting Started 3 12 Tips for Selecting Membership Management Software 4 Don t Forget

More information

GOMEMBERS. GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. www.aptean.com

GOMEMBERS. GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. www.aptean.com GOMEMBERS association management system GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. brochure gomembers overview 2 MEMBERSHIP MANAGEMENT FINANCIAL MANAGEMENT ONLINE SOLUTIONS

More information

From small businesses to large enterprise companies, Recurly offers the simplicity and sophistication your business needs as it grows.

From small businesses to large enterprise companies, Recurly offers the simplicity and sophistication your business needs as it grows. GROWING with From small businesses to large enterprise companies, Recurly offers the simplicity and sophistication your business needs as it grows. Our features, tools, and support help you effectively

More information

Maximizing the Donor Relationship. Constituent-driven engagement for nonprofits

Maximizing the Donor Relationship. Constituent-driven engagement for nonprofits Maximizing the Donor Relationship Constituent-driven engagement for nonprofits Nonprofits CRM Facts & Trends Individual donors high Social Media Leads Generation High Retention Rate Low Online fundraising

More information

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency Teradata Marketing Operations Reduce Costs and Increase Marketing Efficiency Product Insight Brochure What Would You Do If You Knew? TM What would you do if you knew your marketing efforts could be freed

More information

OFFICE 365 & SALESFORCE

OFFICE 365 & SALESFORCE CIRRUS INSIGHT: OFFICE 365 & SALESFORCE A MORE EFFICIENT SALES SOLUTION TABLE OF CONTENTS Introduction 3 The Rise of Office 365 4 The Power of Salesforce 7 Cirrus Insight: Integrating 10 Office 365 with

More information

How Salesforce Delivers Exceptional Service Using Service Cloud. service cloud

How Salesforce Delivers Exceptional Service Using Service Cloud. service cloud How Salesforce Delivers Exceptional Service Using Service Cloud service cloud Contents Introduction The Challenges of Growth A World-Class Service Solution Innovation in Support Conclusion 3 6 8 14 17

More information

Pelco by Schneider Electric Chooses BPMonline to Automate Sales in 26 Countries

Pelco by Schneider Electric Chooses BPMonline to Automate Sales in 26 Countries Pelco by Schneider Electric Chooses BPMonline to Automate Sales in 26 Countries Pelco by Schneider Electric selected BPMonline to deliver an integrated global sales forecasting and opportunity management

More information

Things you should be doing with Salesforce

Things you should be doing with Salesforce Things you should be doing with Salesforce Postcode Anywhere has teamed up with Salesforce experts, Westbrook, to put together top tips on how you can use Salesforce to its full potential. Introduction

More information

Customizing and Integrating

Customizing and Integrating Customizing and Integrating CRM The Essential Guide 1 THE ESSENTIAL CRM BUYER S GUIDE INTRODUCTION What s in this Guide This guide is meant to help business who are using Zoho CRM software, specifically

More information

Benefits of an ITIL Help Desk in the Cloud

Benefits of an ITIL Help Desk in the Cloud SOLUTION WHITE PAPER Benefits of an ITIL Help Desk in the Cloud A New ITIL Solution for Small-to-Medium Businesses Contents Introduction 1 Help Desk Needs in Smaller Environments 1 Power in the Cloud 3

More information

Delivering Customer Delight... One Field Agent at a Time!

Delivering Customer Delight... One Field Agent at a Time! Delivering Customer Delight... One Field Agent at a Time! BORN for Field Service Management FieldOne Sky - Enterprise Field Management Solutions The most advanced, comprehensive and adaptable enterprise

More information

Secure Your Success. Intel Security Partner Program

Secure Your Success. Intel Security Partner Program Secure Your Success Intel Security Partner Program Today s digital security threats are more sophisticated and complex than ever. At the same time, computing advancements are opening up new possibilities

More information

WE MOVE HOSPITALITY. www.atrio.com. Phone +1 (802) 253-7377 Fax +1 (802) 253-7557

WE MOVE HOSPITALITY. www.atrio.com. Phone +1 (802) 253-7377 Fax +1 (802) 253-7557 www.atrio.com Phone +1 (802) 253-7377 Fax +1 (802) 253-7557 About PAR-Springer-Miller Since 1984, PAR-Springer-Miller Systems, Inc. has earned its reputation as the experts in the operation and development

More information

Customer Success Platform Buyer s Guide

Customer Success Platform Buyer s Guide Customer Success Platform Buyer s Guide Table of Contents Customer Success Platform Overview 3 Getting Started 4 Making the case 4 Priorities and problems 5 Key Components of a Successful Customer Success

More information

Five Strategies for Increasing the ROI of Marketing Events

Five Strategies for Increasing the ROI of Marketing Events Five Strategies for Increasing the ROI of Marketing Events Introduction Why Hold Marketing Events? Events, especially marketing events, are a critical tool in any marketer s playbook. According to Forrester

More information

The adoption of cloud-based computing solutions for business

The adoption of cloud-based computing solutions for business The adoption of cloud-based computing solutions for business across the globe is staggering. In fact, by 2014, the market is expected to represent an opportunity of close to $110 billion according to a

More information

CorvisaOne Contact Center Suite. A fresh approach to contact center technology

CorvisaOne Contact Center Suite. A fresh approach to contact center technology CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices

More information

Technology Trends Influencing the Self Storage Industry

Technology Trends Influencing the Self Storage Industry Technology Trends Influencing the Self Storage Industry Presented by Bob Holden Co-Founder & CEO Boot Studios.com #tssa13 cell: 408.832.6333 bob@bootstudios.com www.bootstudios.com The technology trends

More information

end to end marketing automation

end to end marketing automation end to end marketing automation C O N S U L T I N G I M P L E M E N T A T I O N D E V E L O P M E N T O P T I M I S A T I O N T R A I N I N G S U P P O R T Act-On Marketing MARKETING MADE EASIER. MORE

More information

CorvisaOne Contact Center Suite

CorvisaOne Contact Center Suite CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices

More information

Sage CRM Solutions. CRM The Way You Want It. Freedom

Sage CRM Solutions. CRM The Way You Want It. Freedom Sage CRM Solutions freedom of choice CRM The Way You Want It. Sage CRM Solutions Freedom Picture all of your customers in a single room. It s a big room. You look left. You look right. You see row upon

More information

The table below shows the satisfaction and scale scores that determine vendor placement on the Grid.

The table below shows the satisfaction and scale scores that determine vendor placement on the Grid. Best CRM Products G2 Crowd rated these products highest based on reviews and data gathered by June 9, 2013: n Leaders: Salesforce.com and Microsoft Dynamics CRM n High Performers: Workbooks, SugarCRM,

More information

SaaS A Product Perspective

SaaS A Product Perspective SaaS A Product Perspective Software-as-a-Service (SaaS) is quickly gaining credibility and market share against traditional packaged software. This presents new opportunities for product groups and also

More information

EFFICIENTLY RUN YOUR OPERATIONS. Accounts Receivable Track individual clients, organizations, and funding sources separately.

EFFICIENTLY RUN YOUR OPERATIONS. Accounts Receivable Track individual clients, organizations, and funding sources separately. At a Glance years serving the nonprofit and education sectors MANAGE ACCOUNTING FOR NONPROFITS REPORT AND BUDGET WITH CONFIDENCE EFFICIENTLY RUN YOUR OPERATIONS MAINTAIN DATA INTEGRITY UNDERSTAND AND MANAGE

More information

Find, track, pipeline, and manage your highly-skilled talent.

Find, track, pipeline, and manage your highly-skilled talent. Jobvite Engage: High Tech Find, track, pipeline, and manage your highly-skilled talent. As competition heats up for hard-to-find skills across the tech industry everything from precious engineering and

More information

Turn Your Business Vision into Reality with Microsoft Dynamics SL

Turn Your Business Vision into Reality with Microsoft Dynamics SL Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution

More information

//. Cloud solutions for your small business Sieburth Presentation. Sieburth //.

//. Cloud solutions for your small business Sieburth Presentation. Sieburth //. Cloud solutions for your small business Sieburth Presentation Cloud Computing for Small Business How Small Business can leverage Cloud Solutions Today. INTERNET BASED APPLICATION & HARDWARE 1 Software

More information

Higher user satisfaction: customers can navigate website content and usergenerated content on a single site.

Higher user satisfaction: customers can navigate website content and usergenerated content on a single site. Evoq Engage: Interactive websites to drive customer engagement According to Forrester Research, 2015 will see a renewed focus on customer engagement in owned media channels: in other words, on your website

More information

Why Cloud BI? of Software-as-a-Service Business Intelligence. Executive Summary. This white paper explores the 10 substantial

Why Cloud BI? of Software-as-a-Service Business Intelligence. Executive Summary. This white paper explores the 10 substantial of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business Intelligence tools used to

More information

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement WHITE PAPER CRM Evolved Introducing the Era of Intelligent Engagement November 2015 CRM Evolved Introduction Digital Transformation, a key focus of successful organizations, proves itself a business imperative,

More information

Concur Customer Experience 2015 REPORT. Concur // Customer Experience 2015 Report

Concur Customer Experience 2015 REPORT. Concur // Customer Experience 2015 Report Concur Customer Experience 2015 REPORT 1 Contents 3 Welcome Contents 4 Gathering feedback 5 The impact of your feedback 5 User experience evolution 5 Product reliability 7 Looking toward the future 7 Customer

More information

Moreketing. With great ease you can end up wasting a lot of time and money with online marketing. Causing

Moreketing. With great ease you can end up wasting a lot of time and money with online marketing. Causing ! Moreketing Automated Cloud Marketing Service With great ease you can end up wasting a lot of time and money with online marketing. Causing frustrating delay and avoidable expense right at the moment

More information

New World of Customer Expectations

New World of Customer Expectations New World of Customer Expectations The Agile Enterprise The Agile Enterprise Jerry Gregoire, the CIO of Dell Computers, said it best Customer Service is the next competitive battleground. We have entered

More information

Digital Messaging Platform. Digital Messaging Platform. AgilityHarmony. Orchestrate more meaningful relationships between you and your customers

Digital Messaging Platform. Digital Messaging Platform. AgilityHarmony. Orchestrate more meaningful relationships between you and your customers Digital Messaging Platform Digital Messaging Platform AgilityHarmony Orchestrate more meaningful relationships between you and your customers By marketers for marketers Epsilon Agility Harmony brings together

More information

A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach

A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach OrganizationMetrics is an up-and-coming integrated talent management solution provider. While the company may not have

More information

Lingotek + Salesforce

Lingotek + Salesforce DATA SHEET 02 16 2016 Lingotek + Salesforce What is Salesforce? Salesforce is a customer relationship management (CRM) tool that helps companies track and monitor sales and marketing activities. Strengths

More information

5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO

5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO 5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO INTRODUCTION 5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO Customer service professionals know better than anyone how fast the world is changing. New channels,

More information

May Best Practices Series - Reservations Due: 3/5/2014 Content Due: 3/12/2014

May Best Practices Series - Reservations Due: 3/5/2014 Content Due: 3/12/2014 May 2014 VOICE OF THE CUSTOMER For most businesses, there are probably no more important voices to listen to than your customers. The bigger and more diverse your customer base, the harder is to get relevant

More information

Customizing and Integrating

Customizing and Integrating Customizing and Integrating Microsoft Dynamics CRM The Essential Guide 1 INTRODUCTION What s in this Guide Ease of Use and System Design: How easy is the system to use for your company s users? What are

More information

How to Choose the Best Inbox Integration for Salesforce

How to Choose the Best Inbox Integration for Salesforce How to Choose the Best Inbox Integration for Salesforce This guide is written for information technology specialists who are looking for ways to improve Salesforce productivity. Salesforce is one of the

More information

CauseView Increases Oxfam Donations with Cloud-Based Workflow Process for Expiring Credit Cards

CauseView Increases Oxfam Donations with Cloud-Based Workflow Process for Expiring Credit Cards CauseView Increases Oxfam Donations with Cloud-Based Workflow Process for Expiring Credit Cards Using Cloud computing and recurring donations management technology - problematic credit card transactions

More information

Cisco Enterprise Mobility Services Platform

Cisco Enterprise Mobility Services Platform Data Sheet Cisco Enterprise Mobility Services Platform Reduce development time and simplify deployment of context-aware mobile experiences. Product Overview The Cisco Enterprise Mobility Services Platform

More information

KICK-START CLOUD VENTURES

KICK-START CLOUD VENTURES Contents SALESFORCE & CRM PRACTICE GROUP 3 MARKETING & CAMPAIGN MESSAGE ORCHESTRATION 4 FORCE.COM & ISV PARTNER INTEGRATED COLLABORATION & CAMPAIGN MANAGEMENT 4 MARKETING & OPERATIONAL MESSAGE ORCHESTRATION

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Armanino McKenna LLP Welcomes You To Today s Webinar: Unify Your Sales and Finance Teams to Increase Productivity and Increase Customer Satisfaction

Armanino McKenna LLP Welcomes You To Today s Webinar: Unify Your Sales and Finance Teams to Increase Productivity and Increase Customer Satisfaction Armanino McKenna LLP Welcomes You To Today s Webinar: Unify Your Sales and Finance Teams to Increase Productivity and Increase Customer Satisfaction The presentation will begin in a few moments About the

More information

Grid SM for Help Desk Spring 2014. Market Presence. Satisfaction. Zendesk Desk.com. Freshdesk. Parature. Kayako IssueTrak. TeamSupport.

Grid SM for Help Desk Spring 2014. Market Presence. Satisfaction. Zendesk Desk.com. Freshdesk. Parature. Kayako IssueTrak. TeamSupport. Contenders Leaders Market Presence Parature Zendesk Desk.com Freshdesk Kayako IssueTrak TeamSupport HappyFox Niche High Performers Satisfaction Help Desk Products Products shown on the Grid for Help Desk

More information

Enhancing productivity, enabling. Success. Sage CRM

Enhancing productivity, enabling. Success. Sage CRM Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

5 Things Growing Businesses Need to Look for in CRM Software

5 Things Growing Businesses Need to Look for in CRM Software CRM Buying guide 5 Things Growing Businesses Need to Look for in CRM Software Innovative businesses seeking to take control of the total sales cycle through innovative interactions and value-driven platforms

More information

Integrated Marketing Management Aprimo Marketing Studio On Demand

Integrated Marketing Management Aprimo Marketing Studio On Demand Integrated Marketing Management Aprimo Marketing Studio On Demand The cloud-based platform that adds new efficiency and effectiveness to all aspects of your marketing. A robust suite of marketing operations

More information

The Fastest Path to the Cloud Building Your SaaS Company on Force.com

The Fastest Path to the Cloud Building Your SaaS Company on Force.com The Fastest Path to the Cloud Building Your SaaS Company on Force.com Kai Mäkelä salesforce.com kmakela@salesforce.com Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act

More information

Best Practices in Contract Migration

Best Practices in Contract Migration ebook Best Practices in Contract Migration Why You Should & How to Do It Introducing Contract Migration Organizations have as many as 10,000-200,000 contracts, perhaps more, yet very few organizations

More information

How to Choose the Best Web Content Management System for Customer Experience Management:

How to Choose the Best Web Content Management System for Customer Experience Management: white paper How to Choose the Best Web Content Management System for Customer Experience Management: A Guide for Both Marketers and Developers Table of Contents Choosing a Web CMS is about more than Content

More information

Intacct Financial Management and Accounting System

Intacct Financial Management and Accounting System Intacct Financial Management and Accounting System Intacct is the award winning cloud financial management and accounting system specifically designed to help small and midsized enterprises improve company

More information

A Whitepaper for Corporate Decision-Makers How Collaborative Analytics Can Give Your Organization a Competitive Advantage

A Whitepaper for Corporate Decision-Makers How Collaborative Analytics Can Give Your Organization a Competitive Advantage A Whitepaper for Corporate Decision-Makers How Collaborative Analytics Can Give Your Organization a Competitive Advantage An Independent Analysis Published on Behalf of salesforce.com. Executive Overview

More information

CRM or AMS? By Altai Systems

CRM or AMS? By Altai Systems CRM or AMS? What Associations should know about how a Microsoft Dynamics CRM solution for membership management compares to traditional Association Management Software systems By Altai Systems September

More information

Digital Marketing Center

Digital Marketing Center Digital Marketing Center One Product, Many Ways to Engage with Your Customers Solution Insight 01.15 DIGITAL MARKETING Automate complex omni-channel digital marketing campaigns Plan, design and send campaigns

More information

Project #1: Supporting Development Needs Across Multiple Salesforce Projects for a US Company

Project #1: Supporting Development Needs Across Multiple Salesforce Projects for a US Company Project #1: Supporting Development Needs Across Multiple Salesforce Projects for a US Company Brief Description Client Project Project type Type of activity Technology Status Salesforce integration company

More information

The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. Who are we?

The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. Who are we? The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. COGNIZANT AT A GLANCE In this increasingly dynamic business environment,

More information

SOCIAL ADVERTISING BENCHMARK REPORT THE SALESFORCE MARKETING CLOUD. Metrics from 1+ Trillion Facebook* Ad Impressions Made Through Our Platform

SOCIAL ADVERTISING BENCHMARK REPORT THE SALESFORCE MARKETING CLOUD. Metrics from 1+ Trillion Facebook* Ad Impressions Made Through Our Platform THE SALESFORCE MARKETING CLOUD SOCIAL ADVERTISING BENCHMARK REPORT Metrics from 1+ Trillion Facebook* Ad Impressions Made Through Our Platform *All trademarks, service marks, and trade names are the property

More information

YOUR PATH TO GROWTH. Best Practice Channel Sales Compensation

YOUR PATH TO GROWTH. Best Practice Channel Sales Compensation YOUR PATH TO GROWTH Best Practice Channel Sales Compensation OUR PRESENTERS TODAY Erik Charles Sr. Product Marketing Manager Xactly Corporation Daniel Hawtof VP, Product Management Channelinsight Adam

More information

The Strategic Meeting Planner

The Strategic Meeting Planner White Papers The Strategic Meeting Planner In an age of slashed budgets, reduced corporate travel and a growing trend away from costly meetings and events, meeting planners are being forced to prove to

More information

Looking for a fast, easy and effective way to create your company website? Look no further. Kentico CMS

Looking for a fast, easy and effective way to create your company website? Look no further. Kentico CMS Looking for a fast, easy and effective way to create your company website? Look no further. Kentico CMS for ASP.NET Complete Website Creation and Management Solution Helping create successful websites

More information

Find your next client.

Find your next client. Find your next client. Dave Currie CMO, The List I CEO, Catapult Email: davec@thelistinc.com LinkedIn: linkedin.com/in/catapultdave Main: 404-350-0600 Direct: 404-564-2436 New Business Productivity Tools

More information

Microsoft Dynamics CRM

Microsoft Dynamics CRM Use Microsoft Dynamics CRM to reduce costs and be a real enabler of business growth. By managing your current customers as well as new sales leads effectively from a cloud-based environment that works

More information

Microsoft Dynamics CRM. Salesforce.com. 8 Reasons Microsoft is the Better Investment. versus

Microsoft Dynamics CRM. Salesforce.com. 8 Reasons Microsoft is the Better Investment. versus versus 8 Reasons Microsoft is the Better Investment 2015 versus : The Choice is Clear When you choose a business management system, the last thing you want is to be surprised once you ve gone through the

More information

Grow Sales Faster with Sales Cloud. Richard Doyle Senior Alliances Manger rdoyle@salesforce.com

Grow Sales Faster with Sales Cloud. Richard Doyle Senior Alliances Manger rdoyle@salesforce.com Grow Sales Faster with Sales Cloud Richard Doyle Senior Alliances Manger rdoyle@salesforce.com Connect With Your Customers in a Whole New Way Cloud LTE Mobile Server Mainframe SNA Terminal LAN // WAN Client

More information

Building Your CRM Short List: What You Need to Know Before You Buy

Building Your CRM Short List: What You Need to Know Before You Buy Building Your CRM Short List: What You Need to Know Before You Buy Nov. 28, 2007 Moderator: Matt Villano, senior contributing editor, Campus Technology Introduction Agenda Building your CRM shortlist:

More information

SaaS. A Cost Reduction Strategy or a Source of Strategic Advantage? Paul Selway Solution Architect

SaaS. A Cost Reduction Strategy or a Source of Strategic Advantage? Paul Selway Solution Architect SaaS A Cost Reduction Strategy or a Source of Strategic Advantage? Paul Selway Solution Architect The Architect The Architects Role I doubt we will ever all agree what an architect is! Sometimes we are

More information

I want customers to selfservice. place orders online

I want customers to selfservice. place orders online I need to support the products and services we sell I need quoting for subscription, recurring charges and bundles I want customers to selfservice problems and place orders online I want effective product

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

SOLUTION WHITE PAPER. 6 Advantages of a Cloud-Based IT Service Desk By Jeff Moloughney, Principal Solution Marketing Manager, BMC Software

SOLUTION WHITE PAPER. 6 Advantages of a Cloud-Based IT Service Desk By Jeff Moloughney, Principal Solution Marketing Manager, BMC Software SOLUTION WHITE PAPER 6 Advantages of a Cloud-Based IT Service Desk By Jeff Moloughney, Principal Solution Marketing Manager, BMC Software INTRODUCTION More than ever, information technology has become

More information

8 BEST PRACTICES FOR MAKING YOUR PROJECT COSTING EASY 1. 8 Best Practices for Making Your Project Costing Easy

8 BEST PRACTICES FOR MAKING YOUR PROJECT COSTING EASY 1. 8 Best Practices for Making Your Project Costing Easy 8 BEST PRACTICES FOR MAKING YOUR PROJECT COSTING EASY 1 8 Best Practices for Making Your Project Costing Easy 8 BEST PRACTICES FOR MAKING YOUR PROJECT COSTING EASY 2 Whether you re a project manager at

More information

Contact Center Technology Trends: Part 2

Contact Center Technology Trends: Part 2 Contact Center Technology Trends: Part 2 Language Interpreting Callback Technologies Workforce Management CRM and Analytics Information Brief July 2014 www.datamark.net Introduction This information brief

More information

5 Tips to Help Maximize Your Investment in salesforce.com. A Trifecta Technologies ebook

5 Tips to Help Maximize Your Investment in salesforce.com. A Trifecta Technologies ebook 5 Tips to Help Maximize Your Investment in salesforce.com Trifecta Technologies ebook Introduction: Salesforce.com is the industry-leading CRM application run in the cloud and features cloud application

More information

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................

More information

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012 What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration

More information

Not Your Billing System

Not Your Billing System Zuora: Build Your Business, Not Your Billing System A Neovise Vendor Perspective Report Introduction The primary objective for any business organization is to deliver value to its customers at a profit.

More information

Business Whitepaper. Selecting The Right Database For Applications In The Cloud. Exec Insight

Business Whitepaper. Selecting The Right Database For Applications In The Cloud. Exec Insight Selecting The Right Database For Applications In The Cloud Application migration, software-as-a service deployments and reduction of app lifecycle costs all depend in part on selecting the right database

More information

WORKFORCE MANAGEMENT SUITE

WORKFORCE MANAGEMENT SUITE solutions WORKFORCE MANAGEMENT SUITE For Small and Midsize Businesses Enterprise-Class Workforce Management. Simplified. UNIFIED WORKFORCE MANAGEMENT: One database. One user experience. One employee record.

More information

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence The 10 Substantial Benefits of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business

More information

Wendy Close CRM Success Expert September 2008

Wendy Close CRM Success Expert September 2008 Why Software as a Service? Wendy Close CRM Success Expert September 2008 About Your Host Prior to joining salesforce.com as our CRM Success Expert, Wendy Close served as CRM research director in Gartner,

More information