Wisconsin Terms of Service

Transcription

1 Frontier North First Revised Contents Sheet No. 1 CONTENTS 1 Directory Assistance Call Completion Sheet No. (T) 1. General 1 2. Regulations 1 3. Rates 1 2. Directory Assistance Service 2 1. General 2 2. Regulations 2 3. Rates 3 3. Directory Assistance Plus 1. General 4 2. Regulations 4 3. Rates 5 4. National Directory Assistance Service 1. General 5 2. Conditions 5 3. Rates 6 Issued November 14, 2013 Effective November 15, 2013 Amendment No. 2

2 Frontier Communications First Revised Sheet No. 1 DIRECTORY ASSISTANCE CALL COMPLETION DACC Allows customers the option to have their Local, IntraLATA or InterLATA calls completed to a requested number by either Directory Assistance Operator or Directory Assistance Audio Response System that provides the requested directory listed number. 2. REGULATIONS 2.1 The Company assumes no responsibility or liability for any errors in the information furnished. The caller shall indemnify the Company and hold it free and harmless of and from any and all claims, demands or damages that shall arise from the use of the service. 2.2 Charges for DACC are not applicable to calls placed from hospitals, or to calls placed by customers who certify they are unable to use a directory because of visual or physical handicap. 2.3 DACC will only be furnished where facilities and operating conditions permit. 2.4 The calling party will incur a $.10 per minute usage charge for all toll calls completed between the calling station and the station connected via DACC. No usage plan discounts will apply to calls connected via DACC. IntraLATA calls completed through the use of DACC will be carried by the Telephone Company, notwithstanding the identity of the presubscribed IntraLATA carrier (ILC PIC) selected by the Customer. 3. RATES AND CHARGES Directory Assistance Call Completion, per all $1.00 Issued November 14, 2013 Effective November 15, 2013 Amendment No. 2

3 Frontier Communications Original Sheet No. 2 DIRECTORY ASSISTANCE SERVICE 1.1 Customers may obtain assistance in determining telephone numbers by calling a Directory Assistance Operator subject to the regulations and charges shown herein for the following types of information. 2. REGULATIONS The requested telephone number when the customer furnishes a city, state and the listed name The business name and telephone number when the customer does not provide a listed name and requests a category or type of business search (business category search). 2.1 Charges apply for directory assistance service calls placed for numbers in the local calling area in which the customer receives Local Exchange Telecommunications Service and for numbers in all other exchanges within the Numbering Plan Area (NPA) in which the customer is located. 2.2 Rates in accordance with 3. following are applied on an accumulative basis for each main line, outward WATS access line, and dial mobile telephone service billed to the same account An account is defined as all services billed on the same monthly telephone bill. 2.3 Charges for Directory Assistance Service do not apply for calls originating from accounts being used by certified visually or physically handicapped persons. 2.4 Charges for Directory Assistance Service apply for calls originating from accounts from hospitals that equip patient rooms for telephone service or from hotels/motels that equip guest rooms for telephone service.

4 Frontier Communications Original Sheet No. 3 DIRECTORY ASSISTANCE SERVICE (Cont d) 2. REGULATIONS (Cont d) 2.5 A maximum of two (2) telephone numbers is provided with each directory assistance call request when the customer furnishes a city, state and listed name. 2.6 No more than two (2) business category searches may be requested per call to directory assistance service and the operator may respond with up to three (3) random listings. (A listing is the name and telephone number.) With a type of business search, the caller is billed for each category searched. Charges apply even if the numbers are non-published or no numbers are found. 2.7 The Telephone Company shall not be liable for any errors or omissions, whether arising through negligence or otherwise, in the information furnished, and the customer shall indemnify and save the Telephone Company harmless against all claims, damages, or judgments (including costs and reasonable attorney's fees) that may arise from the use of such information. 2.8 Customers requesting operator assistance in order to complete a call to Directory Assistance will incur appropriate charges for Local Operator Messages in accordance with this tariff in addition to the charge for Directory Assistance. 3. RATES 3.1 The rates shown below are in addition to all rates and charges applicable for service with which this service may be furnished. Directory Assistance Calls (or portion thereof) Each call Per Month Charge Per Call $1.50 per call

5 Frontier Communications Original Sheet No. 4 DIRECTORY ASSISTANCE PLUS* 1.1 Directory Assistance Plus provides a mechanized announcement offering call completion to a directory assistance customer requesting an IntraLATA number. 2. REGULATIONS 2.1 Directory Assistance Plus will only be furnished where facilities and operating conditions permit. 2.2 This offering provides call completion only on an IntraLATA call. 2.3 Directory Assistance Plus will not be provided to the following services: WATS Services, 800 Services, 900 Services, 976 Services, Feature Group A Service or Customer Owned Coin Operated Telephone Service (COCOTS). 2.4 Calls will be completed on a sent paid basis. Person-to-Person, collect, conference, calling card, third number or any other calls requiring operator assistance, are not included. 2.5 The Directory Assistance Plus charge is not subject to optional calling plan discounts. 2.6 The Telephone Company assumes no responsibility or liability for any errors in the information furnished. The caller shall indemnify the Telephone Company and hold it free and harmless of and from any and all claims, demands or damages that shall arise from the use of the service. The service is furnished solely for the telephone calling purposes of the caller. Provisions concerning limitations of liability and allowance for interruption in service are set forth in this Tariff. 2.7 Charges for Directory Assistance Plus may be waived for calls originating from accounts being used by certified visually or physically handicapped persons. *Does not apply to Apple River or Warren Exchanges.

6 Frontier Communications Original Sheet No. 5 DIRECTORY ASSISTANCE PLUS* (Cont d) 3. RATES 3.1 The following rate is in addition to the rates and charges for other tariff services including any applicable toll charges. RATE Directory Assistance Plus per call completed $0.35 NATIONAL DIRECTORY ASSISTANCE SERVICE 1.1 National Directory Assistance (NDA) will provide the customer with directory listings from the Telephone Company's directory assistance database. This database will make all the Telephone Company listings available to any operator workstation along with national listings from other provider database(s). The Telephone Company will provide listings for residential, business, government, Telephone Company 1-800, and Telephone Company local emergency numbers. Customer Name and Address (CNA) Service is a reverse search feature which allows the caller to request a customer's name and/or address after giving the directory assistance operator a complete phone number. 2. CONDITIONS 2.1 The customer will receive a maximum up to two listings per call, i.e., two NDA numbers, one NDA number and one CNA listing or two CNA listings. 2.2 The Telephone Company shall not be liable for any errors or omissions, whether arising through negligence or otherwise, in the information furnished; and the customer shall indemnify and save the Telephone Company harmless against all claims (including costs and attorney's fees) that may arise from the use of such information. *Does not apply to Apple River or Warren Exchanges.

7 Frontier Communications Original Sheet No. 6 NATIONAL DIRECTORY ASSISTANCE SERVICE (Cont d) 2. CONDITIONS (Cont d) 2.3 The customer will have access to any in- or out-of-franchise, number/address listing within the continental United States, Alaska and Hawaii, with the exception of non-published listings. When a non-published number/address is requested, the message "Non-published number/address" or "NP" is displayed and no information will be available. 2.4 Charges for National Directory Assistance/Customer Name and Address Service are applicable to calls placed from hospitals that equip patient rooms for telephone service or from hotel/motels that equip guest rooms for telephone service. 2.5 Charges for National Directory Assistance/Customer Name and Address Service are not applicable to calls placed by customers who certify they are unable to use a directory because of visual or physical handicap. 2.6 National Directory Assistance and Customer Name and Address Service will be available where technology permits. 3. RATES 3.1 For each call to the National Directory Assistance/ Customer Name and Address Service $1.50