Valor Telecommunications of New Mexico, LLP. dba Windstream Communications Southwest LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE TARIFF

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1 Valor Telecommunications of New Mexico, LLP dba Windstream Communications Southwest LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE TARIFF

2 First Revised Index Sheet 1 Cancels Original Index Sheet 1 Explanation of Symbols... 1 A. General Regulations... 1 B. Definitions C. Message General Conditions Rates D. Special Promotions Sheet E. Special Plans and Services (T) 1. Savings Plan Savings Plan for Business Paper Bill Charge (T) ISSUED: July 18, 2011 EFFECTIVE: September 1, 2011

3 Original Symbol Sheet 1 EXPLANATION OF SYMBOLS The following symbols will be utilized for all changes of material within the General Exchange Tariff. (I) (N) (R) (C) (T) (D) (M) (E) (S) Increase in Rate New Rate, Regulation or Text Reduction in Rate Change in Regulation Text change, but no change in Rate or Regulation Discontinued Rate, Regulation or Text Moved Rate, Regulation or Text from one page to another with no change in Rate, Regulation or Text. Correction Reissued Material

4 Original Sheet 1 A. GENERAL REGULATIONS 1. Application of Regulations The regulations set forth herein apply to intrastate services and facilities furnished within the State of New Mexico by Windstream Communications Southwest, hereinafter referred to as Windstream or Company, subject to the jurisdiction of the New Mexico Public Regulation Commission. No officer, employee, or agent of the Company has authority to change, amend, or waive any rate or regulation approved or prescribed by the Commission. Rates and regulations may be changed or canceled only with the consent or approval of the Commission. 2. Priority of Services When a shortage of facilities exists at any time, either for temporary or protracted periods, the establishment of Message (MTS) shall take precedence over all other services. However, the duration of MTS calls may be limited due to facility shortages caused by emergency conditions. The installation and restoration of service shall be in accordance with the Rules for Telecommunications Service Priority (TSP) as set forth in NM FSA. Service is furnished subject to the availability of the service components required. The Company will determine which of those components shall be used and make modifications to those components at its option. When connections are made to communications systems at a premises where the customer does not originate or terminate communications, the Company may require that the exchange telephone service be furnished from a Company central office(s) different than the central office(s) designated by the Company to service that premises.

5 Original Sheet 2 A. GENERAL REGULATIONS (Continued) 3. Liability a. In view of the fact that the customer has exclusive control of his communications over the facilities furnished him by the Company, and of the other uses for which facilities may be furnished him by the Company, and because of unavoidable errors incident to the services and to the use of such facilities of the Company, the services and facilities furnished by the Company are subject to the terms, conditions, and limitations specified. b. The liability of the Company for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission, or failures or defects in facilities furnished by the Company, occurring in the course of furnishing service or other facilities and not caused by the negligence of the customer, or of the Company in failing to maintain proper standards of maintenance and operation and to exercise reasonable supervision shall in no event exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistake, omission, interruption, delay, or error or defect in transmission, or failure or defect in facilities occurs. c. The customer indemnifies and saves the Company harmless against claims for libel, slander, or infringement of copyright from the material transmitted over its facilities; against claims for infringement of patents arising from combining with, or using in connection with, facilities of the Company, apparatus and systems of the customer; and against all other claims arising out of any act or omission of the customer in connection with facilities provided by the Company. d. When the facilities of other carriers are used in establishing connections to points not reached by the Company's facilities, the Company is not liable for any act or omission of the other carrier.

6 Original Sheet 3 A. GENERAL REGULATIONS (Continued) 3. Liability (Continued) e. The Company does not guarantee nor make any warranty with respect to equipment provided by it for use in an explosive atmosphere. The customer shall indemnify and hold the Company harmless from any and all loss, claims, demands, suits, or other action, or any liability, whether suffered, made, instituted or asserted by a customer or by any other party or person, for any personal injury to or death of any person or persons, and for any loss, damage or destruction of any property, whether owned by the customer or others, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of the equipment provided. The Company may require each customer to sign an agreement for the furnishing of the equipment as a condition precedent to furnishing the equipment. The customer shall furnish, install and maintain sealed conduit with explosion proof fittings between this equipment and points outside the hazardous area where connection may be made with regular facilities of the Company. The customer may be required to install and maintain this equipment within the hazardous area if, in the opinion of the Company, injury or damage to Company employees or property might result from installation or maintenance by the Company. f. The Company will not be liable for any act or fraud of any customer.

7 Original Sheet 4 A. GENERAL REGULATIONS (Continued) 3. Liability (Continued) g. The Company is not liable for any defacement of or damage to the premises of a customer resulting from the furnishing of service or the attachment of the instruments, apparatus and associated wiring furnished by the Company on the premises or by the installation or removal of, when the defacement or damage is not the result of negligence of the agents or employees of the Company. h. Court's Responsibility The above tariff language (and any and all language which appears in this tariff addressing liability of Company or its customers) does not constitute a determination by the Commission that a limitation of liability imposed by the Company should be upheld in a court of law. Acceptance for filing by the Commission recognizes that it is a court's responsibility to adjudicate negligence and any direct, indirect, and consequential damage claims. It is also the Court's Responsibility to determine the validity of the exculpatory clause(s). 4. Toll Service Charges The toll service charges specified in this tariff are in payment for all service furnished between the calling and the called stations. 5. Use a. Use of Service Service is provided for use by the customer and may be used by others, when so authorized by the customer, providing that such use shall be subject to the provisions as stated herein. Orders involving installation, rearrangement, billing, or discontinuance of service will be accepted by the Company only from the customer.

8 Original Sheet 5 A. GENERAL REGULATIONS (Continued) 5. Use (Continued) b. Abuse and Fraudulent Use The service is furnished subject to the condition that there will be no abuse or fraudulent use of the service. Abuse or fraudulent use of service includes: 1) The use of service or facilities of the Company to transmit a message or to locate a person or otherwise to give or obtain information, without payment of the charge applicable for service; 2) The obtaining, or attempting to obtain, or assisting another to obtain or to attempt to obtain service, by rearranging, tampering with, or making connection with any facilities of the Company, or by any trick, scheme, false representation, or false credit device, or by or through any other fraudulent means or device whatsoever, with intent to avoid the payment, in whole or in part, of the regular charges for such service; 3) The use of service or facilities of the Company for a call or calls, anonymous or otherwise, if in a manner reasonably to be expected to frighten, abuse, torment, or harass another; 4) The use of profane or obscene language; 5) The use of the service in such a manner as to interfere unreasonably with the use of the service by one or more other customers. 6) The placing or acceptance of a WATS call by a WATS customer, his agent, employee or representative, in response to an incomplete MTS call, which was not completed in order to transit or receive intelligence without the payment of the applicable message toll charges.

9 Original Sheet 6 A. GENERAL REGULATIONS (Continued) 6. Use of Service for Unlawful Purposes a. The Company shall refuse to establish service for any applicant, and it shall discontinue and disconnect service to a customer, whenever it has reasonable cause to believe that the use made or to be made of the service, or the furnishing of service to the premises of the applicant or customer, is prohibited under any law, ordinance, regulation, or other legal requirement, or is being or is to be used directly or indirectly, to violate or to aid and abet the violation of the law. A written notice to the Company from any official charged with the enforcement of the law stating that the service is being used or will be used in order to violate or to aid and abet the violation of the law, is sufficient to constitute reasonable cause. b. Service is provided for use by the customer and may be used by others, when so authorized by the customer, providing that use shall be subject to the provisions as stated. 7. Obligation of the Customer a. The calling party shall establish his identity in the course of any communication as often as may be necessary. b. The calling party shall be solely responsible for establishing the identity of the person or persons with whom connection is made at the called station or stations. c. Where mobile radiotelephone stations are involved, the party in the vehicle placing or receiving a call shall inform the mobile service operator upon request as to the state in which the vehicle is located at the time of placing or receiving the call.

10 Original Sheet 7 A. GENERAL REGULATIONS (Continued) 8. Chargeable Time (Timing of Messages) for IntraLATA Toll Services a. Chargeable time begins when connection is established between the calling and called station. For person-to-person calls, the timing of a call begins when the calling station is connected to a specified person, station or an agreed upon alternate. b. Chargeable time ends when the calling station "hangs up" thereby releasing the network connection. If the called station "hangs up" but the calling station does not, chargeable time ends when the network connection is released by the automatic timing equipment in the telecommunications network. c. Charges for messages beginning in one time period and completing in another time period, are determined by applying the appropriate rate for the portion of the message occurring in each period. d. It is the customer's responsibility to furnish appropriate answer supervision to the point of connection with the exchange telephone service so that chargeable time may begin.

11 Original Sheet 8 A. GENERAL REGULATIONS (Continued) 8. Chargeable Time (Timing of Messages) for IntraLATA Toll Services (Continued) e. When exchange telephone service used for Message (MTS) is directly connected (i.e., not connected through a Multiline Terminating System) at a customer's premises to a communications system, chargeable time for all classes of calls begins when a call from the telecommunication network terminates in or passes through the first multiline terminating system or terminal equipment on that communications system. It is the customer's responsibility to furnish appropriate answer supervision to the point of connection with the exchange telephone service so that chargeable time may begin. f. MTS Service Rates are quoted in terms of initial and additional minutes. 1) The initial minute is the first minute or any fraction thereof, after connection is made. 2) An additional minute is any minute or fraction thereof, after the initial minute. 3) The accumulated initial period charges and additional minute charges will be rounded up to the nearest whole cent for each billed message. g. The timing of a call does not include time lost because of service faults or defects that are reported to the Company. 9. Advance Payments At the time an application for service is made, an applicant may be requested to make an advance payment of at least one month's estimated charges. The amount of the advance payment is credited to the customer's account as applying to an indebtedness for the services furnished. Federal, State, or Municipal governmental agencies may not be required to make advance payments.

12 Original Sheet 9 A. GENERAL REGULATIONS (Continued) 10. Deposits Regulations involving Deposits are included in the New Mexico General Exchange Tariff, Section 2 General Rules and Regulations. The fact that a deposit has been made in no way relives the applicant or customer from complying with the Company's regulations as to the prompt payment of bills on presentation. Where the service is terminated, the amount of the deposit is credited to the customer's account and any credit balance which may remain is refunded. 11. Checks Returned By Bank For each check returned by a bank to the Company for any reason, a service charge as set forth in the Windstream New Mexico General Exchange Tariff, Section 5 Service Charges will be applied and collected by the Company. A returned check is considered to be a nonpayment. If such a check is received in payment of a delinquent account, after receipt of a disconnect notice, the Company may disconnect service immediately, as if no payment had been received. The Company may require payment of such an account to be made in cash before service is restored.

13 Original Sheet 10 A. GENERAL REGULATIONS (Continued) 12. Discontinuance of Service The Company may temporarily or permanently discontinue service in the event the customer fails to pay any amounts due as explained in the Windstream General Exchange Tariff, Section 2, General Rules and Regulations. 13. Payment Arrangements a. The customer is responsible for payment of all charges for services furnished, due on receipt of the bill. This responsibility includes charges for all: 1) Calls originated at the customer's station. 2) Calls accepted at the customer's station. 3) Authorized calls billed to the customer's station. 4) Authorized calls billed to the customer's calling card. b. Appropriate connection charges are payable upon establishment of service. All other charges from time to time in force and effect are payable monthly in advance, except additional hourly charges, which are payable upon rendition of a bill by the Company.

14 Original Sheet 11 A. GENERAL REGULATIONS (Continued) 14. Billing Period a. The billing period is calculated as follows: 1) The period billed includes the first day usage appears. 2) The period billed includes the last day usage appears after the requested disconnect date. 15. Collection of Charges Charges for all classes of telephone calls are billed against or collected from the calling telephone number. However, upon request, calls between points within a LATA may be placed on the following basis: - Billed against or collected from the called telephone number, except a coin telephone number (i.e., charges may be reversed), if the charges are accepted at the called station. If the call is from a coin telephone, the charge may be accepted but must be billed to a calling card number, or a third number; otherwise, the called station must originate a new call. - Billed against or collected from a third telephone number or account, except a coin telephone number, anywhere in the United States or Canada where such billing is accepted at the third telephone number. The third number must be an authorized telephone number as determined by the Company. - Billed against another telephone company (credit card) calling card account when the party requesting such billing is authorized to use such (credit card) calling card.

15 Original Sheet 12 A. GENERAL REGULATIONS (Continued) 16. Resale of Service The resale of any service, provided by the Company is not permitted except as provided elsewhere in this Tariff or as specifically authorized by the Company and the New Mexico Public Regulation Commission. 17. Rate Centers Vertical and horizontal coordinates for the rate centers in New Mexico are shown in the Bellcore Terminating Point Master.

16 Original Sheet 13 A. GENERAL REGULATIONS (Continued) 18. Limited Conversation The Company reserves the right to limit the length of conversation, when necessary, in times of emergency resulting in a shortage of facilities. 19. Maintenance and Repair All costs associated with the maintenance and repair of services furnished by the Company will be borne by the Company except as specified elsewhere in this Tariff. The Company will be reimbursed for any loss or damage to its facilities on the customer's premises resulting from intentional destruction, neglect, carelessness, or any other cause except from fire or unavoidable accidents. The customer may not rearrange, disconnect, remove or attempt to repair or permit others to rearrange, disconnect, remove or attempt to repair, any network facilities installed by the Company except upon the written consent of the Company. Access to customer's premises, at any reasonable hour, will be given to representatives of the Company for the purpose of inspecting, repairing, testing, or removing any part of the Company's facilities. 20. Allowance for Interruptions In the event of an interruption to the service, which is not due to the negligence of the customer, an allowance will be made if the interruption continues for more than 24 hours from the time it is reported to or detected by the Company.

17 Original Sheet 14 A. GENERAL REGULATIONS (Continued) 21. Transmission Quality a. Satisfactory transmission cannot be assured when services are connected to other Company services or to customer-provided equipment or services. b. The Company does not undertake to transmit messages but furnishes the use of its facilities to its customers for communications. c. The Company's undertaking to provide facilities is made only to those carriers which comply with the Rules and Regulations of the New Mexico Public Regulation Commission.

18 Original Sheet 15 A. GENERAL REGULATIONS (Continued) 22. Fractional Periods (Other than Usage) The charge for a fractional part of a month will be a proportionate part of the monthly recurring charge based on the actual number of days the service is provided. For the purpose of administering this regulation with respect to the determination of the charge for a fractional part of a month, every month is considered to have 30 days. 23. Power Supply When Company equipment installed on the premises of a customer requires power for its operation, the customer is required to provide such power.

19 Original Sheet 16 B. DEFINITIONS Hunting Arrangement As used in this tariff, a grouping of access lines arranged for the completion of a given call or arranged for overflow to or from another access line or group of access lines. Interexchange Carrier (IC) Any person or entity engaged for hire in interstate, intrastate interlata, or foreign communications with or without wires. Services of Interexchange Carriers are normally provided to end users. Local Access and Transport Area (LATA) Geographic areas within which the Company provides local and long distance calling services. The Company does not provide calling services between LATAs. Multiline Terminating System Switching equipment (e.g., PBX, WINDSTREAM Centrex Service, ACD, tandem switching equipment) and key telephone type systems which are capable of terminating more than one local central office line, WATS access line, private line service or communication system.

20 Original Sheet 17 B. DEFINITIONS (Continued) Access Line A circuit between a switching center and a subscriber premises which includes a standard network interface (SNI). Calling Card A billing arrangement by which a call may be charged to an authorized Company designated number. Collect Call A billing arrangement by which the charge for a call may be reversed provided the call is accepted at the called station. Communications Systems As used in this tariff, channels and other facilities which are capable, when not connected to WATS, of communications between customer provided equipment or Company stations. When used in connection with communication systems provided by an Interexchange Carrier, denotes channels and other facilities. Company Refers to Windstream Communications Southwest (Windstream, Telephone Company, or Company). Customer A person or legal entity who has applied for, been accepted, and is currently receiving service. A customer who voluntarily disconnects service and subsequently requests telephone service with the Company at a new or existing location within twenty days after disconnection retains customer status rather than being considered an applicant. Dial Telecommunications Dial type telecommunications is a call dialed and completed from or to an 800/877/888 line or access line without the assistance of a Telephone Company operator, or placed with an operator where facilities are not available for dial completion, or where, for other service reasons, operator assistance in completion of the call is necessary. A company operator will reestablish a call which has been interrupted after the called number has been reached.

21 Original Sheet 18 B. DEFINITIONS (Continued) Service Terminating Arrangement The term "Service Terminating Arrangement" denotes company-provided equipment which terminates exchange telephone service, used for MTS at a customer's premises. The service terminating arrangement provides a clearly delineated interface which facilitates the design, isolation and testing of exchange telephone service. Where a protective connecting arrangement is required, the service terminating arrangement is provided as a part of the protective connecting arrangement. Standard Network Interface (SNI) The demarcation point that separates the Company owned facilities and the customer's wiring. The SNI is that point on the customer's premises where all premises services are connected to the telecommunications network via Company or customer owned facilities/wire. The SNI is a standard F.C.C. registration jack or its equivalent which is provided, installed, owned and maintained by the Company at the customer's premises. A SNI is: - the point of termination at a customer's premises or - the point of termination in a Company central office for connection to Company provided switching equipment. Switching Equipment Equipment which performs the functions of establishing and releasing connections between: - two or more Company provided services, or - Company provided service or services and a communications system or systems provided by the customer or Interexchange Carrier. Temporary Disconnect A temporary discontinuation of service without complete termination of the service, made at the request of the customer or on the initiative of the utility, in which the facilities and telephone number are held available for resumption of service.

22 Original Sheet 19 C. MESSAGE TELECOMMUNICATIONS SERVICE 1. GENERAL Message (MTS) applies to all calls made between two or more rate centers within a Local Access and Transport Area (LATA). MTS provides telecommunications beyond the local calling area. MTS charges cover the service furnished between the calling and called stations. The Company does not undertake to transmit messages but furnishes the use of its facilities to its customers for communications. 2. CONDITIONS a. Class of Calls There are five classes of calls. Charges apply according to the class of call the calling station selects. The call classes are: - Direct Dial Station-to-Station - Customer Dialed Calling Card Station-to-Station - Operator-Handled Station-to-Station - Operator-Handled Person-to-Person - Coin Telephone Station-to-Station

23 Original Sheet 20 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 2. CONDITIONS (Continued) a. Class of Calls (Continued) 1) Direct Dial Station-to-Station - Applies when the calling person dials the desired telephone number without the assistance of an operator and the call is billed to the calling number. This does not include calls from public or semipublic coin telephones. This includes calls forwarded by equipment. Dial Station-to-Station also applies when the operator: a) records the calling telephone number for areas without automatic recording equipment; b) reaches the called telephone number because of trouble on the network or because dial completion is not available; c) places a call for a calling party who is identified as being handicapped and is unable to dial the call because of that handicap; d) reestablishes a dialed call when there is a service fault that interrupts a call after the called person has been reached.

24 Original Sheet 21 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 2. CONDITIONS (Continued) a. Class of Calls (Continued) 2) Customer Dialed Calling Card Station-to-Station - Applies when the calling party: a) dials the digit zero, plus the telephone number, plus a calling card number (where equipment is available) to complete the call without operator assistance, or b) dials the digit zero, plus the telephone number (O + number) to complete the call. Operator assistance is limited to recording the calling card number for billing purposes, or c) dials the operator and places a calling card Station-to-Station call when equipment capability precludes either of the foregoing. 3) Operator-Handled Station-to-Station - Applies when calls are completed with the assistance of an operator (exceptions in 2.a.l. Direct Dial Station-to-Station, 2.a.2. Customer Dialed Calling Card Station-to-Station and 2.a.4. Operator Handled Person-to-Person).

25 Original Sheet 22 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 2. CONDITIONS (Continued) a. Class of Calls (Continued) 4) Operator-Handled Person-to-Person - Applies when a calling station names the particular party to be reached by an operator. The party may be: - a person; - a mobile station; - a station, department or office reached though a company or customer-provided PBX attendant. Person-to-Person also applies when the calling party: - cannot speak to the intended person or station but agrees to speak to someone else; - requests an operator to make arrangements with a person to receive a call at a specified time. 5) Coin Telephone Station-to-Station When calls originating from a coin telephone are sent-paid, except for calls from customers requiring Telecommunications Relay Service, or when a customer asks that a completed dial station-to-station call be billed to another telephone number. b. Method of Applying Rates 1) Toll rates between points (cities, towns or localities) are based on the airline distance between rate centers. In general, each point is designated as a rate center; certain small towns or localities are assigned adjacent rate centers with which they are closely associated for communication purposes. 2) Determination of Airline Mileage MTS rates between points (cities, towns or localities) except Directory Assistance Service, are based on the air-line distance between rate centers determined information in Bellcore Terminating Point Master.

26 Original Sheet 23 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 2. CONDITIONS (Continued) b. Method of Applying Rates (Continued) 3) Determination of Appropriate Rate The charge for Message (MTS) is determined by the: - distance between stations - time of day and day of week - duration of call - class of call Rates per minutes of use (MOU) for all classes of service between the rate centers involved are listed in 3.a. Rates, Two Point Service. Airline mileage is determined as described in 2.b.2. 4) Rate Periods* Time Applicable To And Periods From Including Days Applicable Peak 7:00 a.m. 6:59 p.m. Monday through Friday Off-Peak Includes all other Monday through Friday, time periods Saturday and Sunday * For Optional rate periods which apply only to participants of the Savings Plan, see Sheet 38.

27 Original Sheet 24 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 2. CONDITIONS (Continued) b. Method of Applying Rates (Continued) 5) Holidays Off-Peak rates apply on the following holidays: New Year's Day January l Independence Day July 4 Labor Day 1st Monday in September Thanksgiving Day 4th Thursday in November Christmas Day December 25 6) Rates Applicable for Hearing or Speech Impaired Persons a) Application Persons who have been certified in writing by a licensed physician, audiologist, speech pathologist, or appropriate State or Federal agency as having a hearing or speech impairment which precludes oral communications and who have and use a telecommunications device for visual communications, will receive a day and evening adjustment on Station-Customer dialed service calls which do not require the intervention of an operator. The adjustment is applied to Station-Customer dialed message toll service. This adjustment is not applicable to any Discount Calling Plans. (1) Calls placed during the peak rate period will be charged for at the Off-Peak rate. (2) Calls placed during the Off-Peak rate period will be charged for at the Off-Peak rates.

28 Original Sheet 25 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 2. CONDITIONS (Continued) b. Method of Applying Rates (Continued) 6) Rates Applicable for Hearing or Speech Impaired Persons (Continued) b) Certification The written certification of the speech or hearing impairment must be presented to the Company Business Office which serves the residence of the certified person. The Company Business Office, upon request, will provide a certification form for use by the applicant. c) Limitations The adjustment is provided for use by the speech or hearing impaired customer. It is only applicable to Station-Customer dialed charges for calls originated from and billed to the telephone exchange service of the residence of the certified hearing or speech impaired person. The adjustment is applicable to only one residence telephone exchange service. 7) Direct Dial Station-to-Station Direct Dial Station-to-Station rates apply to: Sent-Paid messages dialed and completed by the customer from a residence or business telephone without the assistance of operator services. This does not include calls from public and semipublic coin telephones. The charge for this type of call is the sum of all minutes or any fraction thereof.

29 Original Sheet 26 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 2. CONDITIONS (Continued) b. Method of Applying Rates (Continued) 7) Direct Dial Station-to-Station (Continued) Sent-Paid placed with the assistance of an operator where: - Dial completion facilities are not available. - Equipment or circuit conditions cause unsuccessful dial attempts. - The customers identify themselves as being handicapped and unable to dial. - The Company operator must identify the calling number where automatic recording equipment is not available. - The Company operator reestablishes the connection after a service failure on a customer dialed call. - Dials the digit zero, plus the called telephone number (O + number) to complete the call. In such cases operator assistance is limited to recording the Calling Card number for billing purposes.

30 Original Sheet 27 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 2. CONDITIONS (Continued) b. Method of Applying Rates (Continued) 8) Customer Dialed Calling Card Station-to-Station Customer Dialed Calling Card Station-to-Station applies when the person originating the call: - Dials the digit zero, plus the called telephone number, plus Calling Card number (where equipment is available) to complete the call without operator assistance, or - Dials the operator and places a Calling Card operator-station service call when the equipment capability precludes either of the foregoing, or - The customers identify themselves as being handicapped and unable to dial. 9) Coin Telephone Station-to-Station When the person originating the call uses a payphone the total charge will be rounded up to the nearest nickel.

31 Original Sheet 28 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 2. CONDITIONS (Continued) b. Method of Applying Rates (Continued) 10) Operator Service Operator Service includes: - Customer dialed calling card Station-to-Station - Operator Handled Station-to-Station Service - Operator Handled Person-to-Person Service Refer to 3. RATES, f. Operator Service Charges.

32 Original Sheet 29 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 2. CONDITIONS (Continued) b. Method of Applying Rates (Continued) 11) Time of Day and Day of Week The rate applicable is determined by the day and time (standard or daylight savings) at the rate center of the calling station when the connection is established. 12) Minutes of Use (M0U) Rates are quoted for connections per minute(s) or any fraction thereof. (See Rates C.3.) 13) Long Distance Directory Assistance Service A charge of $ 0.50 will be applicable to all calls connected to Local Directory Assistance by the "O" operator.

33 Original Sheet 30 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 3. RATES a. Direct Dial Station-to-Station (Two-point Service) 1) PEAK RATE SCHEDULE Mileage Band Per Minute (Sent-Paid) over.35 2) OFF-PEAK RATE SCHEDULE Mileage Band Per Minute (Sent-Paid) over.24

34 Original Sheet 31 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 3. RATES b. Customer Dialed Calling Card Station-to-Station (Two-point Service) 1) PEAK RATE SCHEDULE Mileage Band Per Minute (Sent-Paid) over.35 2) OFFPEAK RATE SCHEDULE Mileage Band Per Minute (Sent-Paid) over.24

35 Original Sheet 32 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 3. RATES c. Operator-Handled Dialed Station-to-Station (Two-point Service) 1) PEAK RATE SCHEDULE Mileage Band Per Minute (Sent-Paid) over.35 2) OFF-PEAK RATE SCHEDULE Mileage Band Per Minute (Sent-Paid) over.24

36 Original Sheet 33 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 3. RATES d. Operator-Handled Dialed Person-to-Person (Two-point Service) 1) PEAK RATE SCHEDULE Mileage Band Per Minute (Sent-Paid) over.35 2) OFF-PEAK RATE SCHEDULE Mileage Band Per Minute (Sent-Paid) over.24

37 Original Sheet 34 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 3. RATES e. Coin Telephone Station-to-Station (Two-point Service) 1) PEAK RATE SCHEDULE Mileage Band Per Minute (Sent-Paid) over.35 2) OFF-PEAK RATE SCHEDULE Mileage Band Per Minute (Sent-Paid) over.24

38 Original Sheet 35 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 3. RATES f. Customer Dialed Calling Card Station-to-Station (Two-point Service) 1) Operator Service Charges will apply on applicable calls in addition to the Rates specified for minutes of use. 2) Customer Dialed Calling Card Station-to-Station (1). Rate per Call a) For calls charged to a Calling Card or Special Billing Number and involving no other operator services, the per call charge applies where automatic recording equipment for operator assisted calls is available and the person originating the call dials zero, then the telephone number desired, and the call is billed to a Calling Card or Special Billing Number. This charge is not applicable to customers requiring Telecommunication Relay Service. $.60 b) Where no automatic recording equipment exists for operator handled calls, the per call rate will also apply for a Calling Card or Special Billing Number call. This charge is not applicable to customers requiring Telecommunication Relay Service. $.60 (1) Refer to Conditions 2.a., Class of Calls

39 Original Sheet 36 C. MESSAGE TELECOMMUNICATIONS SERVICE (Continued) 3. RATES f. Customer Dialed Calling Card Station-to-Station (Two-point Service) (Continued) Rate per Call 3) Operator Handled Station-to-Station (1). This charge is not applicable to customers requiring Telecommunications Relay Service. $1.25 4) Operator Handled Person-to-Person (1) ) Coin Telephone Station-to-Station (1). This applies to all sent-paid calls from Coin Line Service and COPT stations; except that this charge is not applicable to customers requiring Telecommunications Relay service) (1) Refer to Conditions 2.a., Class of Calls

40 Original Sheet 37 D. SPECIAL PROMOTIONS 1. For the purpose of encouraging customers to try different telephone services, the Company may establish temporary promotional programs wherein it may waive or reduce nonrecurring or recurring charges to introduce present or potential customers to a service not currently received by the customer. 2. No promotional offering shall bundle toll service with any other service. 3. The promotional offering will comply with state law requirements concerning rate discrimination between customers, will last no longer than ninety (90) days and will be applicable only to customers of the Company. 4. The Company may also offer incentives, benefits or gifts to customers to encourage the purchase or retention of any such service or product which offerings are also subject to the above conditions. 5. All such offers are subject to facility availability. 6. Each promotional offer shall be filed with the Commission no later than five (5) days before the date upon which the offer is to commence if the offer concerns any toll service offering.

41 First Revised Sheet 38 Cancels Original Sheet 38 E. SPECIAL PLANS AND SERVICES (T) 1. SAVINGS PLAN a. General 1) Savings Plan is an optional 1+, 0+ and 0- Intrastate IntraLATA Long Distance Message offered to residence customers in Windstream exchanges. b. Regulations 1) This Plan provides Discounts on Windstream Long Distance Message (as provided in this Windstream Long Distance Message Tariff) Intrastate IntraLATA calls to exchanges within the customer's LATA. The Discount applies when the customer meets and/or exceeds the required toll usage dollar amount. There is no monthly rate or nonrecurring charge associated with the Savings Plan. The Plan is applicable to all Rate Periods messages (as described in tariff C. Message, 2. Conditions, a. Class of Calls) below : Customer Direct Dialed Station-to-Station Customer Dialed Calling Card Station-to-Station Operator-Handled Station-to-Station Operator-Handled Person-to-Person 2) All usage of a multiline subscriber with one billing number is included in the service. 3) The minimum service period for Savings Plan is one month. 4) A customer may only subscribe to one Windstream Discount Calling Plan per main billed account at any given time. ISSUED: July 18, 2011 EFFECTIVE: September 1, 2011

42 First Revised Sheet 39 Cancels Original Sheet 39 E. SPECIAL PLANS AND SERVICES Continued (T) 1. SAVINGS PLAN - Continued c. Application of Discount 1) Savings Plan Discount percentage applies to the message toll portion of the call and to the Operator Assisted Services Charges, if applicable. 2) Application of usage rates and timing of messages are as stated in this Windstream Long Distance Message Tariff as described in C. Message, 2. Conditions, b. Method of Applying Rates. 3) Discounts shown in Savings Plan will include monthly usage (including Service Charges and Surcharges) for customer dialed direct station to station, customer dialed calling card station-to-station, operator assisted station-to-station, operator assisted calling card station-to-station and person-to-person calls that are carried and billed by the Company. In calculating the usage volume discount, the discount will be applied against the customer's intrastate IntraLATA charges. If the intralata offering is part of a joint toll offering, the threshold for the application of the discount will be determined by total gross monthly toll usage associated with the joint offer. In that case, the discount amount will be apportioned by the jurisdiction, by the appropriate company, proportioned to the accumulated usage charges. d. Rates Residential customers who subscribe to the Savings Plan whose monthly usage meets the amounts below will receive the following discount percentage on all toll usage billed for the month. Total Usage Billed GSEC Discount $ $ CLDMTXEZ 10% $ and Over CLDMTXEZ 25% ISSUED: July 18, 2011 EFFECTIVE: September 1, 2011

43 First Revised Sheet 40 Cancels Original Sheet 40 E. SPECIAL PLANS AND SERVICES Continued (T) 1. SAVINGS PLAN - Continued e. Optional Rate Periods Residential customers who subscribe to the Savings Plan will be allowed to choose the Peak/Off-Peak toll calling time frame of their preference from the following four available options: Time Applicable To And Option Periods From Including Days Applicable 1 Peak 5:00 a.m. 4:59 p.m. Monday through Friday Off-Peak (1) 2 Peak 6:00 a.m. 5:59 p.m. Monday through Friday Off-Peak (1) 3 Peak 7:00 a.m. 6:59 p.m. Monday through Friday Off-Peak (1) 4 Peak 8:00 a.m. 7:59 p.m. Monday through Friday f. Holidays Off-Peak (1) Off-Peak rates apply on the following holidays: New Years Day January 1 Independence Day July 4 Labor Day 1st Monday in September Thanksgiving Day 4th Thursday in November Christmas Day December 25 (1) Includes all other time periods Monday through Friday, Saturday, Sunday and holidays. ISSUED: July 18, 2011 EFFECTIVE: September 1, 2011

44 First Revised Sheet 41 Cancels Original Sheet 41 E. SPECIAL PLANS AND SERVICES Continued (T) 2. SAVINGS PLAN FOR BUSINESS a. Application of Discount 1) Savings Plan for Business discount percentage applies to the message toll portion of the call and to the Operator Assisted Services charges, if applicable. 2) Discounts shown in Savings Plan for Business will include monthly usage (including Service Charges and Surcharges) for customer dialed direct station to station, customer dialed calling card station-to-station, operator assisted station-to-station, operator assisted calling card station-to-station and person-to-person calls that are carried and billed by the company. In calculating the usage volume discount, the discount will be applied against the customer's intrastate IntraLATA charges. If the intralata offering is part of a joint toll offering, the threshold for the application of the discount will be determined by total gross monthly toll usage associated with the joint offer. In that case, the discount amount will be apportioned by the jurisdiction, by the appropriate company, proportioned to the accumulated usage charges. 3) The application of usage rates, rates and rate periods are as specified in this Windstream Long Distance Message Telecommunications Tariff in C. Message, 2. Conditions, b. Method of Applying Rates. Sub-minute rating will be utilized for the timing and rating of Savings Plan for Business messages. Sub-minute rating consists of an initial period of 18 seconds rated at 3/10 of the initial minute rate and additional periods of 6 second increments thereafter rated at 1/10 of the additional minute rate. Each call will be billed an initial 18 seconds minimum. ISSUED: July 18, 2011 EFFECTIVE: September 1, 2011

45 First Revised Sheet 42 Original Sheet 42 E. SPECIAL PLANS AND SERVICES Continued (T) 2. SAVINGS PLAN FOR BUSINESS - Continued b. Volume Discounts Business customers who subscribe to Savings Plan for Business will receive the following discounts on all toll usage billed for the month when their monthly usage exceeds. Monthly Usage Volume GSEC Discount $ 0 - $ BLDMTXM 0% BLDMTXM 10% BLDMTXM 15% and Over BLDMTXM 20% c. Term Periods A customer may select a term period for Savings Plan for Business. The term periods allow a customer to take advantage of higher discount percentages on the toll usage volume for a specific term period. The customer must specify the term period at the time the plan is ordered. During a term period, the customer may elect to convert to a new term period of the same or different length. Conversion to a new term period will be allowed without penalty if the new term period is greater than the remainder of the original term period. In the event the Savings Plan for Business is terminated by the business customer prior to completion of the term period, the customer shall be liable for the Early Termination Charge as follows: Term Period GSEC Early Termination Charge(1) One Year BLDETC12 $ Two Year BLDETC Three Year BLDETC Note (1): Customers who terminate term contracts with six months or more remaining on their contracts are liable for early termination charges as shown. Customers who terminate with less than six months remaining on their contracts will not be liable for early termination charges. ISSUED: July 18, 2011 EFFECTIVE: September 1, 2011

46 First Revised Sheet 43 Original Sheet 43 E. SPECIAL PLANS AND SERVICES- Continued (T) 2. SAVINGS PLAN FOR BUSINESS - Continued d. Rates One Year Two Year Three Year Monthly Usage Volume Discount Discount Discount $ 0 - $ % 15% 20% % 20% 25% % 25% 30% and Over 25% 30% 35% GSECBLDMTX12 BLDMTX24 BLDMTX36 3. PAPER BILL CHARGE (N) a. General When a business customer chooses to continue to receive a monthly paper bill from Windstream, that business customer is subject to a monthly Paper Bill Charge. In lieu of this charge, the business customer may elect to receive his monthly bill via Windstream s electronic billing system. There is no recurring charge for choosing to receive electronic monthly bills or for changing from paper to electronic bills. A business customer may request an exemption from the Paper Bill Charge for good cause shown, to be granted in Windstream s reasonable discretion. b. Rates Monthly Charge Paper Bill Charge - per bill $2.99 (N) ISSUED: July 18, 2011 EFFECTIVE: September 1, 2011

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