Windstream Concord Telephone, Inc. formerly known as The Concord Telephone Company

Transcription

1 Original Title Sheet Windstream Concord Telephone, Inc. formerly known as The Concord Telephone Company LOCAL EXCHANGE PRICE LIST Whenever in this document the name The Concord Telephone Company, Concord Telephone Company, Concord Telephone, Concord, or the term Company appears, that reference shall be deemed to refer to Windstream Concord Telephone, Inc. Issued Date: November 2, 2007 Effective Date: November 19, 2007

2 The Concord Telephone Company Seventh Revised Contents Sheet 1 Concord, North Carolina Canceling Sixth Revised Contents Sheet 1 CONTENTS Page No. A. General 1 B. C. Monthly Exchange Flat Rate Service 2 1. Access Line Rate D. E. Local Calling Areas 3 F. Lifeline (Interstate Subscriber Line Charge Waiver and Matching Program) 3-A 1. General 2. Applications and Regulations F1. Directory Assistance Service 4 1. General 2. Rates G. Verification and Emergency Interrupt Service 5 1. General 2. Application of Rates and Charges H. Operator Assisted Local Calls 6 1. Operator Assisted Charges I. Local Directory Assistance Call Completion Service 7 1. Description of Service 2. General Regulations 3. Use of the Service 4. Limitations of Service 5. Application of Charges and Exemptions 6. Rates and Charges J. Prepaid Local Service (PLS) 8 1. Description of Service 2. Establishment of Service 3. Disconnection of Service 4. Return to Basic Local Telecommunications Service 5. Restoration of Service 6. Rates and Charges K. CTC Connections General 2. Rates and Charges L. CTC Connections Lite General 2. Rates and Charges M. CTC Connections Advantage 14 (N) 1. General (N) 2. Rates and Charges (N) Issued Date: July 27, 2004 Effective Date: August 9, 2004

3 Windstream Concord Telephone, Inc. Second Revised Contents Sheet 1.1 Little Rock, Arkansas Cancels First Revised Contents Sheet 1.1 CONTENTS - Continued Page No. N. CTC Small Business Connections General 4. Rates and Charges O. Limited Local Measured Service 18 P. Bundled Service Offerings 19 Q. Obsolete Services 22 (N)

4 The Concord Telephone Company Sixteenth Revised Page 1 Concord, North Carolina Canceling Fifteenth Revised Page 1 A. General Base Rate Areas for each exchange are identified on maps filed as a supplement to this tariff. 3. The rates for service and equipment not specifically shown in this section are presented in other sections of this tariff. 4. The NC Telecommunications Service Tax (Combined General Rate) is applicable to all local service, long (C) distance service provided within the state, and all long distance service crossing the state boundary. NC General Statute (a)(4c) as amended. (C) 5. Individual line residence and business service is comprised of one rate element: Exchange Access Line - The serving central office line equipment and all the Company plant facilities up to and including the Network Interface. These facilities are Company-provided and maintained and provide access to and from the telecommunications network for message toll service and for local calling appropriate to the tariffed offering selected by the customer. B. 6. Rates specified in Section 23 of this Tariff apply for basic local exchange service which is extended by the subscriber to patrons of hotels and motels or to occupants of time share or condominium complexes serving primarily transient tenants. Issued Date: September 26, 2005 October 10, 2005

5 Windstream Concord Telephone, Inc. Thirty-Second Revised Page 2 Little Rock, Arkansas Canceling Thirty-First Revised Page 2 C. Monthly Exchange Flat Rate Service 1. Access Line Rate Business Residence Exchange 1-pty NAR Key Tk PBX Tk PSP 1-pty _ Albemarle (I) (I) (I) Badin (I) (I) (I) C.G.-Landis (I) (I) (I) Concord (I) (I) (I) Harrisburg (I) (I) (I) Kannapolis (I) (I) (I) Mt. Pleasant (I) (I) (I) New London (I) (I) (I) Oakboro (I) (I) (I) Issued Date: August 18, 2011 Effective Date: September 1, 2011

6 The Concord Telephone Company Ninth Revised Page 3 Concord, North Carolina Canceling Eighth Revised Page 3 D. E. Local Calling Areas The rates specified in Section C, Monthly Exchange Flat Rate Service, entitle subscribers to access all stations bearing the central office designations of additional exchanges as shown below. The local calling area of the exchange in the left hand column also includes the exchanges listed in the right hand column. Exchange Albemarle Badin China Grove-Landis Concord Harrisburg Kannapolis Mt. Pleasant New London Oakboro Additional Exchanges Badin, China Grove-Landis, Concord, Harrisburg, Kannapolis, Mt. Pleasant, New London, Oakboro, Norwood*, Locust# Albemarle, China Grove-Landis, Concord, Harrisburg, Kannapolis, Mt. Pleasant, New London, Oakboro, Norwood*, Locust# Albemarle, Badin, Concord, Harrisburg, Kannapolis, Mt. Pleasant, New London, Oakboro, Granite Quarry-Rockwell*, Salisbury# Albemarle, Badin, China Grove-Landis, Harrisburg, Kannapolis, Mt. Pleasant, New London, Oakboro, Granite Quarry-Rockwell*, Locust# Albemarle, Badin, China Grove-Landis, Concord, Kannapolis, Mt. Pleasant, New London, Oakboro, Charlotte# Albemarle, Badin, China Grove-Landis, Concord, Harrisburg, Mt. Pleasant, New London, Oakboro Albemarle, Badin, China Grove-Landis, Concord, Harrisburg, Kannapolis, New London, Oakboro Albemarle, Badin, China Grove-Landis, Concord, Harrisburg, Kannapolis, Mt. Pleasant, Oakboro, Norwood*, Locust# Albemarle, Badin, China Grove-Landis, Concord, Harrisburg, Kannapolis, Mt. Pleasant, New London, Norwood*, Locust# (C) (C) *ALLTEL CAROLINA INC. Exchange #BellSouth Exchange Issued Date: July 26, 2002, 2003 Effective Date: September 1, 2002

7 Windstream Concord Telephone, Inc. Eighth Revised Page 3-A Little Rock, Arkansas Canceling Seventh Revised Page 3-A F. Lifeline Service 1. General a. Lifeline Service provides for a Federal credit amount of $9.25, pursuant to the FCC Order released on February 6, 2012, as well as a state credit. Funding for Lifeline Service is obtained from a universal service support mechanism to which all telecommunications carriers that provide interstate telecommunications services contribute on an equitable and nondiscriminatory basis. These credits are applied to the local service portion of the monthly telephone bill for qualified residential customers. Lifeline Service is limited to only one Service per qualified customer or household; within this section, household is defined as any individual or group of individuals who are living together at the same address as one economic unit, with an economic unit defined as, all adult individuals contributing to and sharing in the income and expenses of a household. The access line may be a flat rate, message or measured rate line and may be bundled with other features. Local usage charges (excluding operator surcharges) are those applicable for calling within the local or expanded local areas. C C 2. Applications and Regulations a. The specific guidelines for implementation of this credit are as follows: (1) The following toll blocking options will be offered to Lifeline customers at no charge. (a) Customized Code Restriction Option #4 (b) Third Number and Collect Call Block (2) A Lifeline customer s local service will not be disconnected for non-payment of regulated toll charges. Local service may be denied for non-payment of local service charges in accordance with Section 4. Access to toll service may be denied for non-payment of regulated tolls. In such cases, Customized Code Restriction Option #4 and Third Number and Collect Call Block, as described in F.2.a.(1), will be applied to Lifeline service at no charge to the customer. A Lifeline customer request for reconnection or re-establishment of local service will not be denied if the service was previously suspended or disconnected for non-payment of toll charges. (3) Partial payments made by customers will be applied first to local service charges, then to toll charges. (4) A service deposit is not applicable to a Lifeline customer that elects toll blocking as specified in F.2.a.(1). D T T 3. Eligibility a. In order to qualify for the Lifeline Service, a customer must provide certification or authorize agency verification of their participation in at least one of the following programs: Supplemental Security Income (SSI), Food Stamps, Medicaid, Federal Public Housing Assistance or Section 8, Low-Income Home Energy Assistance Program (LIHEAP), Temporary Assistance to Needy Families (TANF), or National School Lunch s free lunch program (NSL). Additionally, an applicant whose income, as defined in 47 CFR Section (f), is at or below one hundred and thirty-five percent (135%) of the Federal Poverty Guidelines, may also apply for eligibility certification. C C Issued Date: June 1, 2012 Effective Date: July 1, 2012

8 The Concord Telephone Company Concord, North Carolina Sixth Revised Page 3-B Canceling Fifth Revised Page 3-B F. Lifeline Service (continued) 3. Eligibility (continued) b. A standard application form will be available only from the agency administering the qualifying program and not from the Company. All applications are subject to verification pursuant to the FCC Order released on February 6, Certification a. The Company will accumulate all completed application forms and apply the credit on the customer s monthly bill. An explanation of the credit will appear on each telephone bill. b. When a customer is determined to be ineligible as a result of an audit, the Company will send the customer a written notice of ineligibility. If the customer cannot provide eligibility documentation, the Lifeline credit will be discontinued. c. Resellers providing Lifeline service from this tariff are responsible for determining proof of eligibility prior to requesting the service. 5. Rates and Charges a. The Secondary Service charge in Section 4 is not applicable when existing residential service is converted intact to Lifeline Service. b. The total Lifeline credit consists of one federal credit plus one state credit. Monthly Credit S & E (1) Federal Credit $9.25 SLW (2) State Credit $0.00* SLL R c. Qualifying program tracking codes. S & E (1) Work First or Food Stamps AFDC (2) Supplemental Security Income SSI (3) Medicaid MDCD (4) Low Income Energy Assistance LIHEA (5) Federal Public Assistance Housing FPAH *Effective January 1, 2014, The North Carolina Utilities Commission will eliminate any requirement that providers of local exchange service offer low-income customers a State Lifeline credit. Issue Date: January 1, 2014 Effective Date: January 1, 2014

9 The Concord Telephone Company Tenth Revised Page 4 Concord, North Carolina Canceling Ninth Revised Page 4 F1. Directory Assistance Service 1. General The Company furnishes Directory Assistance Service for the purpose of aiding subscribers in obtaining telephone numbers. When a party in North Carolina requests assistance in obtaining telephone numbers of subscribers who are located within the same local calling area as the calling party, the charges set forth below apply. At customer request, the address associated with a customer's telephone number may be furnished in conjunction with providing the telephone number requested. 2. Rates a. A charge of $1.00 is applicable for each direct dialed inquiry for directory assistance except as noted (I) below: each number requested constitutes an inquiry except that the first two numbers requested on any one call constitute only one inquiry. b. In order to make allowance for a reasonable need for local calling area Directory Assistance including numbers not in the directory, directory inaccessibility and other similar conditions, no charge applies for the first five direct dialed inquiries per month per main telephone or PBX trunk or for the first direct dialed inquiry per month per Centrex main station. The allowance is cumulative for all group-billed services furnished to the same subscriber within an exchange, and applies only to requests for telephone numbers of subscribers located within the same calling area as the calling party. The allowance applies only to calls placed to the designated service code or number for local Directory Assistance. No allowance is applicable for calls for telephone numbers of subscribers located outside of the local calling area of the calling party. c. Charges for directory assistance service are not applicable to inquiries received from public and semipublic telephones, nor to inquiries received from services provided for subscribers or primary users who are blind or physically handicapped to the extent they are unable to use the telephone directory. Issued Date: July 28, 2010 Effective Date: October 1, 2010

10 The Concord Telephone Company Original Page 5 Concord, North Carolina G. Verification and Emergency Interrupt Service 1. General Verification and Emergency Interrupt Service is furnished where and to the extent that facilities permit. The customer shall identify and save the Company harmless against all claims that may arise from either party to the interrupted call or any person. a. Verification (1) The Company furnishes Verification Service for the purpose of aiding subscribers with legitimate call completion problems. Upon request, the operator will verify and provide the line status condition of a local subscriber line. (2) A subscriber originated request for verification of a local number is a chargeable verification request if a Company operator determines that the line is in use. No charge applies if the line is out of order. b. Emergency Interrupt Service (1) The Company furnishes Emergency Interrupt Service when a subscriber who has originated a verification request to a line which has been found in a busy talking state informs the operator that an urgent or emergency situation exists and requests that the operator have the busy line cleared. (2) A subscriber originated request for Emergency Interrupt to a local number is a chargeable Emergency Interrupt request. 2. Application of Rates and Charges a. No charge will apply if the requesting customer identifies that the call is to or from an official public emergency agency. An official public emergency agency is defined as a government agency which is operated by the Federal, state or local government and has the capability and legal authority to provide prompt and direct aid to the public in emergency situations. Such agencies include the local police, state police, fire department, etc. b. Charges may not be billed on a collect basis or on a third number basis to the number being verified or interrupted. c. If the number verified is not in use, or as a result of interrupt the line is cleared, and, at the calling party's request, the operator completes the call, the charge for a Coin Telephone Local Call will apply in addition to the applicable verification and emergency interrupt charges. Effective Date: June 24, 1983 Docket P-16, Sub 146

11 The Concord Telephone Company Seventh Revised Page 6 Concord, North Carolina Canceling Sixth Revised Page 6 G. Verification and Emergency Interrupt Service (continued) 2. Application of Rates and Charges (continued) c. (Continued) Nonrecurring Charge (1) Verification Request, each $1.12 (I) (2) Emergency Interrupt Request, each $1.20* (I) *Note: A Charge for a Verification Request also applies. H. Operator Assisted Local Calls 1. Operator Assisted Charges a. All types of local exchange service have local calling areas as specified in Para. E. page 3 of this Tariff which are the areas that can be called on a flat rate basis (no charge for individual calls), or on a local coin call rate basis. b. Local dial call: The call must be dialed and completed without the assistance of a Company operator and must be billed to the originating telephone when a charge is applicable. c. The following service charges for operator assisted local calls apply in addition to the local dial rate** (T) applicable. (1) Station to Station customer dialed credit card local call Nonrecurring USOC Charge a) Each $1.05 NA (I) (2) Station-to-Station operator assisted sent-paid, collect, third number, and non-customer-dialed credit card calls a) Each $1.36 NA (3) Person-to-Person operator assisted local call (a) $3.74 NA (I) d. The following Operator Assisted Local Calls are exempted from the service charge: (1) Calls to designated Company numbers for official telephone business (2) Emergency calls to recognizable authorized civil agencies. (3) Those cases where a Company operator provides assistance to: (a) Re-establish a call which has been interrupted after the calling number has been reached. (b) Reach the calling telephone number where facility problems prevent customer dial completion. (c) Place a non-coin, sent-paid call for a calling party who identifies himself as being handicapped and unable to dial the call because of his handicap. ** The local dial rate applicable for operator-assisted local non-sent paid calls originating from a PSP access line (N) and processed by a Company operator is $0.35. (N) Issued Date: July 31, 2006 Effective Date: September 14, 2006

12 The Concord Telephone Company Third Revised Page 7 Concord, North Carolina Canceling Second Revised Page 7 I. Local Directory Assistance Call Completion Service 1. Description of Service a. Local Directory Assistance Call Completion (DACC) is an optional service provided to users of Local Directory Assistance (DA) Service. When dialing (411), Local DA customers may choose to have the telephone number they are requesting dialed by the DA Operator. b. The service is available to Business and Residence customers except as limited in 4. following. c. Individual message detail is not included as part of this service. d. The service is available only where billing and terminal capability exists. e. Customers may request blocking of DACC calls originating from their telephone lines by contacting the local Company Business Office. There is no additional charge to the customer for blocking. 2. General Regulations a. The service is not subject to concessions. 3. Use of the Service a. The service is furnished subject to all applicable regulations in Section 28 of this tariff. 4. Limitations of Service a. The service is not available for the following classes of service call categories: (1) Non-Concord Telephone Carrier customers (2) Any Special Line Class Codes (3) 976 DA number requests (4) Alternately Billed Calls; e.g., Collect, Calling Card, or Billed to Third Number (5) Any PBX type customer who requires real-time notification of charges (6) Calls from tandems where the end user cannot be identified (7) Calls from the Company and COCOT Coin Stations 5. Application of Charges and Exemptions a. The charges specified in 6. following will be applicable to all subscribers. b. Chargeable Calls (1) For charging purposes, a DACC completed call is as defined in Section 29 of this tariff. 6. Rates and Charges a. Service Charges (1) Directory Assistance Call Completion Charge Rate S&E (a) Charge Per Completed Call $1.00 NA (I) Issued Date: July 31, 2006 Effective Date: September 14, 2006

13 The Concord Telephone Company First Revised Page 8 Concord, North Carolina Canceling Original Page 8 J. Prepaid Local Service 1. Description of Service a. PREPAID LOCAL SERVICE (PLS) can be offered to customers only after the company has discussed all other options for obtaining regular local service, or establishing credit under Commission Rule R12-2(a). PLS is a class of service designed to provide basic local dial tone service, including a telephone number and a Directory Listing 1, to residential customers who are unable or unwilling to establish credit under Commission Rule R12-2(a). b. PLS can be offered to customers who were disconnected for non-payment for local service within the previous three years when they pay or make arrangements to pay such past due balances. c. A PLS customer may also convert to basic local service at any point in time by establishing credit under provisions of Commission Rule R12-2(a), and paying or making arrangements to pay any past due balances for basic local service which were incurred within the previous three years. d. PLS Customers will have Toll and Operator Restrictions to prevent any additional calling charges. e. PLS Customers may place calls within their Local Calling Area, including Unlimited Metro Calls. PLS Customers may place calls to toll-free 800 numbers, will have access to 911 Service, and will have access to dual party relay service. f. PLS does not permit a Customer to originate calls to direct dial 1+ or 0+ toll services or to caller-paid information services ( 900 or 976 ). g. The usual and customary installation charges will not be applicable. h. PLS Customers may utilize prepaid long distance calling cards for their long distance calling needs. i. PLS Customers have the option of adding non usage-based features to their service. Optional features will be charged at the regular rates in Section 17 of the General Exchange Tariff and those rates will apply, in addition to the rate for PLS. There will be no secondary service order charge for adding optional features to their prepaid service at the time of connection. However, to add optional features at a later date there will be a secondary service order charge as found in Section 4 of the General Exchange Tariff. Those optional features are: Call Block Call Manager Power Pack Call Forward Call Manager Deluxe Power Pack Deluxe Call Forward Series Call Return Starter Pack Caller ID Call Waiting with Cancel Three Way Calling Caller ID Deluxe Call Waiting Deluxe Talking Call Waiting (N) Call Return with Name (N) 2. To establish PLS service: a. Customers will be required to sign a Customer Service Agreement. b. Customers will be required to pay one months charges in advance (basic service + optional features), which are non-refundable. c. All payment transactions must be in person at a CTC business office or other location as CTC may designate, via cash, credit/debit card, or money order. 3. The Company may disconnect PLS after a disconnect notice: a. for failure to comply with the terms of a deferred payment plan for any past due services. b. for violation of the Company s rules pertaining to the use of PLS in a manner which interferes with the service of others or the operation of nonstandard equipment, if a reasonable attempt has been made to notify the customer and the customer is provided with a reasonable opportunity to remedy the situation. c. if the customer accrues new billable charges for toll or other services on their telephone bill. d. where service is connected without authority by a person who has not applied for the service or who has reconnected service without authority following termination of service. e. or non-payment of monthly charges by the specified due date. NOTE 1: See Section 6A and 6C of the General Exchange Tariff for information on Directory Listings. A Non-Published Number is optional and information can be found Section 6H of the General Exchange Tariff. Issued Date: July 15, 2003 Effective Date: July 29, 2003

14 The Concord Telephone Company First Revised Page 9 Concord, North Carolina Canceling Original Page 9 J. Prepaid Local Service (cont d) 4. A customer subscribing to PLS may convert to basic local telecommunications service provided the customer: a. has had service for at least six continuous months with no late payments or service interruptions (toll restrictions may apply 1 ); b. has paid all outstanding local service debt incurred within the previous three years or made arrangements to pay such past due balances; and, c. requests subscription to basic local telecommunications service from the Company. 5. Restoration of Service a. In the event service is disconnected for nonpayment of charges, such service will be restored upon payment of: (1) All charges due or, at the discretion of the Company, a substantial portion thereof and (2) The Restoration of Service Charge as found in Section of this General Exchange Tariff. 6. Rates and Charges a. Monthly Recurring Charges Monthly Prepaid Local Service 2 $39.95 b. Non-Recurring Charges Initial Installation Charge $ A Secondary Service Order Charge will apply for Conversion to basic local Service. This charge can be found in Section 4 of the General Exchange Tariff Note 1: A PLS customer may convert to basic local telecommunications service without the need for toll restriction after having service for twelve (12) continuous months or longer with no late payments or service interruptions due to non-payment or establishes credit under provisions of Commission Rule R12-2(a). Note 2: Monthly Prepaid Local Service includes unlimited Local and Metro calling, and a Directory Listing (Section 6A and 6C of the General Exchange Tariff). Pay-Per-Use Blocking (PPBA), Directory Assistance Call Completion Blocking (DABL), Directory Assistance Blocking, and Customized Code Restrictions (CCRS) will be used to prevent additional charges. (C) (C) Note 3: Service Order, Premises Visit, and Central Office charges in Section 4 of the General Exchange Tariff do not apply for initial installation of service. Issued Date: September 15, 2005 Effective Date: October 31, 2005

15 The Concord Telephone Company Second Revised Page 10 Concord, North Carolina Canceling First Revised Page 10 K. CTC Connections 1. General a. CTC Connections service provides a residence service exchange access line and Custom Calling Services and Class Features specified following. b. The rate for CTC Connections specified herein entitles a residence subscriber to unlimited calling to all access lines within the serving exchange and the associated local calling area as defined in Section E on page 3, and, in addition, entitles the subscriber to unlimited calling to all access lines within the Metro plan calling area as defined in Section 30.1 of the General Exchange Tariff. c. The rate specified herein also entitles a residence CTC Connections subscriber to unlimited use of the following subscription services/features on their CTC Connections line as specified in Section 17 of the General Exchange Tariff. Call Waiting w/cancel Caller ID Deluxe Call Forwarding with Series Completing (Variable) Three-Way Calling Call Selector Call Waiting Deluxe Call Return Call Block Repeat Dialing Call Acceptance All rules, regulations and limitations specified in the section listed apply to the services/features as part of this service. d. Service charges specified in Section 4 of the General Exchange Tariff do not apply to the installation of new CTC Connections service or to the conversion of an existing line to/from CTC Connections. (C) e. Existing customers of CTC Connections service may not take advantage of any special promotion for CTC Connections or any of the CTC Connections services/features unless specifically allowed by the terms of the special promotion. f. Upon customer request, temporary suspension of this service will be provided as specified in Section 2 of the General Exchange Tariff. Issued Date: December 19, 2003 Effective Date: February 16, 2004

16 The Concord Telephone Company First Revised Page 11 Concord, North Carolina Canceling Original Page 11 K. CTC Connections (Cont.) 2. Rates and Charges a. CTC Connections Rate, per Residence Line Exchange Monthly Rate S&E Albemarle $24.99 CTCCP (R) Badin CTCCP C.G.-Landis CTCCP Concord CTCCP Harrisburg CTCCP Kannapolis CTCCP Mt. Pleasant CTCCP New London CTCCP Oakboro CTCCP (R) Issued Date: July 16, 2004 Effective Date: September 1, 2004

17 The Concord Telephone Company Original Page 12 Concord, North Carolina L. CTC Connections-Lite (N) 1. General a. CTC Connections-Lite service provides a residence service exchange access line and Custom Calling Services and Class Features specified following. b. The rate for CTC Connections-Lite specified herein entitles a residence subscriber to unlimited calling to all access lines within the serving exchange and the associated local calling area as defined in Section E on page 3, and, in addition, entitles the subscriber to unlimited calling to all access lines within the Metro plan calling area as defined in Section 30.1 of the General Exchange Tariff. c. The rate specified herein also entitles a residence CTC Connections-Lite subscriber to unlimited use of the following subscription services/features on their CTC Connections-Lite line as specified in Section 17 of the General Exchange Tariff. Call Waiting w/cancel Caller ID Deluxe Three-Way Calling Call Return Call Block Talking Call Waiting and/or Call Return with Name can be added for an additional fee of $2.00 each. All rules, regulations and limitations specified in the section listed apply to the services/features as part of this service. d. Service charges specified in Section 4 of the General Exchange Tariff do not apply for conversion of an existing line to/from CTC Connections-Lite. e. Existing customers of CTC Connections-Lite service may not take advantage of any special promotion for CTC Connections or any of the CTC Connections-Lite services/features unless specifically allowed by the terms of the special promotion. g. Upon customer request, temporary suspension of this service will be provided as specified in Section 2 of the General Exchange Tariff. (N) Issued Date: March 15, 2004 Effective Date: March 29, 2004

18 The Concord Telephone Company First Revised Page 13 Concord, North Carolina Canceling Original Page 13 L. CTC Connections-Lite (Cont.) 2. Rates and Charges a. CTC Connections-Lite Rate, per Residence Line Exchange Monthly Rate S&E Albemarle $24.99 CTCC2 (R) Badin CTCC2 C.G.-Landis CTCC2 Concord CTCC2 Harrisburg CTCC2 Kannapolis CTCC2 Mt. Pleasant CTCC2 New London CTCC2 Oakboro CTCC2 (R) Issued Date: July 16, 2004 Effective Date: September 1, 2004

19 The Concord Telephone Company Original Page 14 Concord, North Carolina L. CTC Connections Advantage (N) 1. General a. CTC Connections Advantage service provides a residence service exchange access line and Custom Calling Services and Class Features specified following. b. The rate for CTC Connections Advantage specified herein entitles a residence subscriber to unlimited calling to all access lines within the serving exchange and the associated local calling area as defined in Section E on page 3, and, in addition, entitles the subscriber to unlimited calling to all access lines within the Metro plan calling area as defined in Section 30.1 of the General Exchange Tariff. c. The rate specified herein also entitles a residence CTC Connections Advantage subscriber to unlimited use of the following subscription services/features on their CTC Connections Advantage line as specified in Section 17 of the General Exchange Tariff. Call Waiting w/cancel Caller ID Deluxe Call Forwarding with Series Completing (Variable) Three-Way Calling Call Selector Call Waiting Deluxe Call Return Call Block Repeat Dialing Call Acceptance Preferred Call Forwarding 8 Number Speed Calling Call Transfer Talking Call Waiting and/or Call Return with Name can be added for an additional fee of $2.00 each. All rules, regulations and limitations specified in the section listed apply to the services/features as part of this service. d. Service charges specified in Section 4 of the General Exchange Tariff do not apply to the installation of new CTC Connections Advantage service or to the conversion of an existing line to/from CTC Connections Advantage. e. Existing customers of CTC Connections Advantage service may not take advantage of any special promotion for CTC Connections Advantage or any of the CTC Connections Advantage services/features unless specifically allowed by the terms of the special promotion. f. Upon customer request, temporary suspension of this service will be provided as specified in Section 2 of the General Exchange Tariff. (N) Issued Date: July 27, 2004 Effective Date: August 9, 2004

20 The Concord Telephone Company First Revised Page 15 Concord, North Carolina Canceling Original Page 15 M. CTC Connections Advantage (Cont.) 2. Rates and Charges a. CTC Connections Advantage Rate, per Residence Line Exchange Monthly Rate S&E Albemarle $24.99 CTCAD (R) Badin CTCAD C.G.-Landis CTCAD Concord CTCAD Harrisburg CTCAD Kannapolis CTCAD Mt. Pleasant CTCAD New London CTCAD Oakboro CTCAD (R) Issued Date: September 15, 2005 Effective Date: October 31, 2005

21 The Concord Telephone Company First Revised Page 16 Concord, North Carolina Canceling Original Page 16 N. CTC Small Business Connections 1. General a. CTC Small Business Connections service provides a business service exchange access line and a choice of up to thirteen of the Custom Calling Services and Class Features specified following in c. b. The rate for CTC Small Business Connections specified herein entitles a small business subscriber, defined for this offering as a subscriber with nine access lines or less, to unlimited calling to all access lines within the serving exchange and the associated local calling area as defined in Section E. on page 3, and, in addition, entitles the subscriber to unlimited calling to all access lines within the Metro plan calling area as defined in Section 30.1 of the General Exchange Tariff. c. The rate specified herein also entitles a business CTC Small Business Connection subscriber to unlimited use of up to thirteen compatible features of the following subscription services/features on their CTC Small Business Connections line as specified in Sections 17 and 26 of the General Exchange Tariff. Rotary Line Service Call Waiting Deluxe Call Waiting with Cancel Call Forwarding All Calls (Variable) Call Forwarding All Calls (Fixed) Preferred Call Forwarding Call Transfer Caller ID Deluxe Call Return Call Block Call Selector Repeat Dialing Block-the-Blocker Call Hold 30-Number Speed Calling Three-Way Calling All rules, regulations and limitations specified in the Sections listed apply to the services/features as part of this service. d. For small business customers with Rotary Groups, the rate following and features selected apply to all lines in the Rotary Group. Customers with individual lines may select on a per line basis. e. Existing customers of CTC Small Business Connections service may not take advantage of any special promotion for CTC Small Business Connections or any of the CTC Small Business Connections services/features unless specifically allowed by the terms of the special promotion. f. Customers subscribing to CTC Small Business Connections will have term options of month-to-month, (T) a 12 month Service Contract or a 24 month Service Contract. If, prior to the end of a Service Contract (T) commitment, the customer terminates or disconnects service to the main published voice number or 35 percent of all voice lines subscribed to, then the customer shall promptly pay the company an early termination fee of $30.00 per month per terminated or disconnected line for the remainder of the commitment term. g. Service charges specified in Section 4 of this Tariff are applicable for the installations of new lines at the subscriber s premises. These charges are not applicable for existing customers who wish to move from an existing line to the CTC Small Business Connections service. h. Service charges do not apply for transactions which only involve additions, deletions or changes to the services or features provided as part of the CTC Small Business Connections service. Issued Date: November 18, 2005 Effective Date: December 2, 2005

22 The Concord Telephone Company Second Revised Page 17 Concord, North Carolina Canceling First Revised Page 17 N. CTC Small Business Connections (Cont.) 2. Rates and Charges a. CTC Small Business Connections Rate, per Business Line Month- Rate Rate (C) Exchange to-month S&E 12 Month S&E 24 Month S&E (C) Albemarle $49.99 (N) CTCBM (N) $44.99 (N) CTCB1 (N) $39.99 CTCB2 Badin (N) CTCBM (N) (N) CTCB1 (N) CTCB2 C.G.-Landis (N) CTCBM (N) (N) CTCB1 (N) CTCB2 Concord (N) CTCBM (N) (N) CTCB1 (N) CTCB2 Harrisburg (N) CTCBM (N) (N) CTCB1 (N) CTCB2 Kannapolis (N) CTCBM (N) (N) CTCB1 (N) CTCB2 Mt. Pleasant (N) CTCBM (N) (N) CTCB1 (N) CTCB2 New London (N) CTCBM (N) (N) CTCB1 (N) CTCB2 O a k b o r o (N) CTCBM (N) (N) CTCB1 (N) CTCB2 Issue Date: November 18, 2005 Effective Date: December 2, 2005

23 Windstream Concord Telephone, Inc. Second Revised Page 18 Little Rock, Arkansas Cancels First Revised Page 18 O. Limited Local Measured Service 1. Limited Local Measured Service (LLMS) provides a one-party access line with certain limitations. (C) Specifically, LLMS will allow outgoing 911 and other abbreviated dialing calls, including 411, unlimited incoming calls, calls to the operator dialed as 0-, and dial around toll calls. LLMS will block 411, all outgoing toll calls, and all per use custom calling features. Outbound calls within the local and extended area service calling area will be allowed and will be charged a per minute rate as shown below. 2. LLMS is available to customers in all exchanges of the Company only when purchased as part of a bundle (C) that includes Windstream Communications, Inc. s Internet and Broadband Services. 3. Rates and Charges Customers will pay a flat monthly rate for LLMS plus a per minute rate for all outbound calls, as described above. Residential Monthly Rate $12.00 (T) Business Monthly Rate $22.00 (N) Per Minute Rate $.10 Issued Date: February 3, 2010 Effective Date: February 17, 2010

24 Windstream Concord Telephone, Inc. First Revised Page 19 Little Rock, Arkansas Cancels Original Page 19 P. BUNDLED SERVICE OFFERING (M) (M) (M) Information previously found on this sheet can now be found in the Obsolete Section Q, Sheet 23. Issued Date: December 10, 2008 Effective Date: December 29, 2008

25 Windstream Concord Telephone, Inc. First Revised Page 20 Little Rock, Arkansas Cancels Original Page 20 P. BUNDLED SERVICE OFFERING (M) (M) (M) Information previously found on this sheet can now be found in the Obsolete Section Q, Sheet 24. Issued Date: December 10, 2008 Effective Date: December 29, 2008

26 Windstream Concord Telephone, Inc. First Revised Page 21 Little Rock, Arkansas Cancels Original Page 21 P. BUNDLED SERVICE OFFERING (M) (M) (M) Information previously found on this sheet can now be found in the Obsolete Section Q, Sheet 25. Issued Date: December 10, 2008 Effective Date: December 29, 2008

27 Windstream Concord Telephone, Inc. Original Page 22 Little Rock, Arkansas Q. OBSOLETE SERVICES (N) GENERAL a. Service offerings listed herein are classified as obsolete according to the following types, and each obsolete offering is designated by one of these types: Type A - Type B - Not offered for new installations on and after the specified obsoleted date; any available units used only for additions to or replacements of existing service at the same location. Not offered for new installations on and after the specified obsoleted date at the rates and charges shown in the obsolete offering; the obsolete rates and charges apply only to those units in service on the specified date and continue to apply thereon until changed. Type C - Unit no longer being offered; offered for new installations only as obtainable from existing stock. Type D - Any other arrangement; the specific provisions in each case being stated at the beginning of the text for the obsolete service offering affected. b. Obsolete services are furnished subject to all the rules and regulations of the tariff the same as would be applicable if the service offering were not obsolete. For convenience in use, a Tariff Reference is provided as an aid in referring the reader to a specific section of the Tariff having a bearing on the obsolete service offering. (N) Issued Date: December 10, 2008 Effective Date: December 29, 2008

28 Windstream Concord Telephone, Inc. Original Page 23 Little Rock, Arkansas Q. OBSOLETE SERVICES, Continued BUNDLED SERVICE OFFERINGS (M) All Obsolete Bundled Service Offerings are Type B, and are no longer available to new customers or for customer who move their service on or after December 29, (N) (N) 1. Connect Unlimited II Bundle * This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call Waiting, Call Return, Repeat Dial, Three-Way Calling Speed Calling 30, Call Forwarding, Selective Call Rejection, Selective Call Acceptance, Call Selector, Preferred Call Forwarding, and Anonymous Call Rejection. This bundle is available to residential customers in all exchanges served by the Company, but only when purchased as part of a bundle that includes Windstream Communications, Inc. s Connect Unlimited nationwide long distance calling plan and International Discount plan. Residential Monthly Rate $24.99 An additional discount of $5.00 is available when purchased with either Windstream s DSL or Digital TV Services. 2. Connect Flex Bundle This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call Waiting, Call Return, Repeat Dial, Three-Way Calling Speed Calling 30, Call Forwarding, Selective Call Rejection, Selective Call Acceptance, Call Selector, Preferred Call Forwarding, and Anonymous Call Rejection. This package is available to residential customers in all exchanges served by the Company, but only when purchased as part of a bundle that includes Windstream Communications, Inc. s Flex nationwide long distance calling plan and International Discount plan. Residential Monthly Rate $26.04 An additional discount of $2.00 is available when purchased with either Windstream s DSL or Digital TV Services (discount of $4.00 when purchased with both). 3. Connect Select Bundle This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Enhanced Call Waiting, and Caller ID on Call Waiting. Residential Monthly Rate $20.00 This bundle is available to residential customers in competitive service areas* within the company and is only sold when purchased as part of a bundle that includes Windstream s 1.5M or higher Broadband Service and Internet Service. If any required component of the service bundle is discontinued, the rate above may no longer apply and/or all remaining components may convert to the regular tariffed monthly rates for each individual service as shown elsewhere in this tariff. * Competitive Service Areas are defined as any area within Windstream's authorized service territory where a carrier other than Windstream offers voice services. (M) (M) Material found on this sheet was previously found in Section P, Sheet 19. Issued Date: December 10, 2008 Effective Date: December 29, 2008

29 Windstream Concord Telephone, Inc. Original Page 23 Little Rock, Arkansas Q. OBSOLETE SERVICES BUNDLED SERVICE OFFERINGS (M) 4. Business Connect SB Bundle This bundled service offering is available to new or existing business customers with single-line business access lines. This bundle does not apply to Key System lines or PBX lines. This offering includes a single-line business access line plus the following features: Caller ID Deluxe Speed Call 30 Call Forward Call Return Repeat Dial Enhanced Call Waiting 3-Way Calling Caller ID on Call Waiting Business Monthly Rate $49.99 * Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per month and/or Voice Mail (a deregulated item) for an additional monthly charge. This bundled package is for small business customers. Customers may have up to three business oneparty access lines to qualify for this bundle. The second and third access lines will be billed at the tariffed business one-party rate, and will be equipped with all features shown above at no additional charge. This package is only available when purchased as part of a bundle that includes Windstream Communications, Inc. s Business Connect SB Bundle Long Distance Plan. Term Discounts for the Business Connect SB Bundle are also available. An early termination fee will apply for customers who terminate before the end of their one-year or three-year term commitment. One-Year Term Commitment: : Three-Year Term Commitment: Customers who agree to keep the service for a minimum of one year will receive a discount of $10.00 off of the package rate, plus will receive Voice Mail and Rotary Hunt Service at no additional monthly recurring charge. Customers who agree to keep the service for a minimum of three years will receive a discount of $15.00 off of the package rate, and will receive Voice Mail and Rotary Hunt Service at no additional monthly recurring charge. Also, the non-recurring Service Charges, as described in Section 27.1 of this tariff, will be waived. 5. MyLine Bundle This bundled service offering is available to residential customers with at least one residential one-party access line and a feature package. The offering includes an additional residential one-party access line with Caller ID Deluxe, Call Waiting, and Three-Way Calling. Customers that order this bundle may not be required to pay non-recurring Service Charges (as found in Section 13 of this tariff) and will receive one free jack at the time of installation. Residential Monthly Rate $9.99** * If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. (M) (M) Material found on this sheet was previously found in Section P, Sheet 20. Issued Date: December 10, 2008 Effective Date: December 29, 2008

30 Windstream Concord Telephone, Inc. Original Page 24 Little Rock, Arkansas Q. OBSOLETE SERVICES BUNDLED SERVICE OFFERING (M) 6. Connect Flex II Bundle This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call Waiting, Call Return, Repeat Dial, Three-Way Calling Speed Calling 30, Call Forwarding, Selective Call Rejection, Selective Call Acceptance, Call Selector, Preferred Call Forwarding, and Anonymous Call Rejection. This package is available to residential customers in all exchanges served by the Company, but only when purchased as part of a bundle that includes Windstream Communications, Inc. s Flex nationwide long distance calling plan and International Discount plan. Residential Monthly Rate $27.05 An additional discount of $5.00 is available when purchased with either Windstream s DSL or Digital TV Services. If any required component of the service bundles above is discontinued, the rates above may no longer apply and/or all remaining components may convert to the regular tariffed monthly rate. (M) (M) Material found on this sheet was previously found in Section P, Sheet 21. Issued Date: December 10, 2008 Effective Date: December 29, 2008