Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products

Size: px
Start display at page:

Download "Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products"

Transcription

1 Research Publication Date: 10 December 2008 ID Number: G Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products Lawrence Orans, Greg Young Most enterprises can benefit from more-aggressively negotiating their contracts for the maintenance and support of their network security equipment. Here, we provide a threestep process to help security professionals structure these negotiations. Key Findings Contract pricing for maintenance and support is fairly standard, and the discount range is narrow. It's important to maintain an ongoing record of your level of commitment (in terms of equipment purchases) to each network security vendor. Your commitment level and loyalty are essential components of the negotiation process. Because maintenance and support contracts are a recurring expense, even a small (1% to 2%) savings will make the negotiation process worthwhile. Recommendations Use the Gartner structured methodology to annually fine-tune contract negotiations for maintenance and support services. Centralize negotiations for maintenance and support so that multiple buying centers can benefit from volume discounts. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

2 ANALYSIS Network security professionals know they should never pay list price when purchasing firewalls, intrusion prevention systems and other security equipment; instead, they negotiate aggressively for the highest-possible discounts, no matter how small the deal. Too often, however, they aren't nearly as aggressive when negotiating maintenance and support contracts for this equipment. Although the rates are fairly standard for these contracts, there's some small room for negotiation (particularly in large deals), and savings will accumulate throughout the life of the contract. Here, we outline a three-step structured approach to help you negotiate a fair price for your maintenance and support contracts. Fees for firewall maintenance and support contracts (most vendors bundle the two services together) are, on average, 19% of the list price, with the best rates being about 15% and the highest rates about 35% (higher rates include premium support options, such as four-hour response time). Maintenance and support for network security equipment are discounted by small margins (usually only 1% to 2%), and discounts are often reserved for large contracts ($150,000 per year and higher). However, discounts also may apply to smaller contracts, and the three-step process outlined below will help you negotiate a fair deal with your vendors. Step 1: Calculate how much you're paying in annual maintenance fees to each installed vendor. This figure must be continually updated to reflect changes of equipment that has been added to or removed from the contract. Ensure that your internal records are consistent with your vendors' records. To gain maximum negotiating leverage, it's important to view maintenance charges collectively as one annual fee, as opposed to a series of multiple contracts with staggered start and end dates. If your enterprise has centralized purchasing and procurement, then check to see whether it's already tracking maintenance and support spending per vendor. Where the vendor also sells network infrastructure and/or nonsecurity products, include those numbers in your calculations. For example, if you purchase firewalls and LAN switches from Vendor X, then your calculation should include your total maintenance spending across both product categories. Step 2: Inventory each vendor's installed base within your organization and calculate how much money your organization has paid for this equipment. It's often easier to use the discounted purchase price for this calculation, but the calculation also may be based on list price. The important thing is to be consistent. If you initially base this calculation on discounted price, then you must use the discounted price to update the calculation each year. If you mix discounted price and list price, then your installed base value will be compromised. Step 3: Calculate the maintenance charges to installed base (MCIB) ratio for each installed vendor by dividing maintenance charges (Step 1) by installed base (Step 2). As your organization's commitment to a vendor (as measured by the installed base in Step 2) changes over time, the MCIB ratio should follow a predictable pattern. For example: Commitment strengthens: The MCIB ratio should reflect a slightly downward trend (see Figure 1). Commitment remains constant: The MCIB ratio should be relatively flat. Commitment weakens: The MCIB ratio may reflect a slightly upward trend. Publication Date: 10 December 2008/ID Number: G Page 2 of 5

3 Figure 1. MCIB Ratio Maintenance Charges Installed Base = MCIB MCIB Ratio Behavior of MCIB ratio as vendor's installed base grows in your organization X X + 1 X + 2 X + n Source: Gartner (December 2008) Year You also should annually review the level of support that you've contracted with each vendor, and track this alongside MCIB. As part of this review, determine whether a lower level of support is acceptable. Look at how often the features of that support level were invoked (for example, sameday would have been acceptable, but the contract specified four-hour response), and determine whether a changed support level will conflict with internal or customer service-level agreements. Gartner doesn't advise dropping support contracts as a money-saving strategy because security patches are an important and necessary component of these contracts. Several scenarios may lead to inconsistencies with the MCIB ratio. For example, changing the level of support from four-hour response to same-day (as per the cost-cutting move suggested in the above paragraph) will require an adjustment to the MCIB. Changing the term of a contract (for example, from one to three years) to gain a more-favorable discount also will require adjustments to the MCIB. Thus, the MCIB may not always be a straightforward calculation. As your service and support requirements change over time, you'll likely need to make one or more tweaks to the ratio to address these scenarios. The main benefit of maintaining the MCIB ratio is that it gives you a structured approach to negotiating maintenance contracts. Figure 2 shows the Gartner decision framework for assessing the impact of cost optimization projects. Network security professionals should use it to plan for MCIB initiatives in their organizations. For each of the six elements of the decision framework, we provide our expectations of the impact of a typical MCIB initiative (low, medium or high benefit). Publication Date: 10 December 2008/ID Number: G Page 3 of 5

4 Figure 2. Decision Framework for Security Equipment Maintenance Cost Optimization Low Benefits Medium High Potential Benefit: - How big is the cash savings if the action is implemented? Customer Impact: - What impact will this have on customers? Time Requirement: - Can you capture the savings in this fiscal year? 1% to 2% reduction in security hardware maintenance spending None no change in reliability 6 to 18 months as maintenance contracts are negotiated Degree of Organizational Risk: - Will your leaders ensure that the changes are made? Is your organization capable of adapting to the changes? Degree of Technical Risk: - Is there a risk that the change will undermine the capability of your systems to deliver? Investment Requirement: - Does the change require a large, upfront investment before savings can be captured? Is the organization willing to make an investment at all? Source: Gartner (December 2008) None no staff reductions or changes in organization and processes None maintenance levels unaffected Low better analysis and a change in the negotiation strategy Publication Date: 10 December 2008/ID Number: G Page 4 of 5

5 REGIONAL HEADQUARTERS Corporate Headquarters 56 Top Gallant Road Stamford, CT U.S.A European Headquarters Tamesis The Glanty Egham Surrey, TW20 9AW UNITED KINGDOM Asia/Pacific Headquarters Gartner Australasia Pty. Ltd. Level 9, 141 Walker Street North Sydney New South Wales 2060 AUSTRALIA Japan Headquarters Gartner Japan Ltd. Aobadai Hills, 6F 7-7, Aobadai, 4-chome Meguro-ku, Tokyo JAPAN Latin America Headquarters Gartner do Brazil Av. das Nações Unidas, andar World Trade Center São Paulo SP BRAZIL Publication Date: 10 December 2008/ID Number: G Page 5 of 5

The Current State of Agile Method Adoption

The Current State of Agile Method Adoption Research Publication Date: 12 December 2008 ID Number: G00163591 The Current State of Agile Method Adoption David Norton As the pace of agile adoption increases, development organizations must understand

More information

Q&A: How Can ERP Recurring Costs Be Contained?

Q&A: How Can ERP Recurring Costs Be Contained? Research Publication Date: 18 December 2008 ID Number: G00163030 Q&A: How Can ERP Recurring Costs Be Contained? Peter Wesche Driven by increased pressure for cost containment, attendees at the 2008 Financial

More information

Research. Key Issues for Software as a Service, 2009

Research. Key Issues for Software as a Service, 2009 Research Publication Date: 6 February 2009 ID Number: G00164873 Key Issues for Software as a Service, 2009 Robert P. Desisto, Ben Pring As organizations' capital budgets dry up, clients evaluating SaaS

More information

The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption

The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption Research Publication Date: 3 February 2009 ID Number: G00164356 The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption James Holincheck Gartner surveyed 123 customer references

More information

Deliver Process-Driven Business Intelligence With a Balanced BI Platform

Deliver Process-Driven Business Intelligence With a Balanced BI Platform Research Publication Date: 12 April 2006 ID Number: G00139377 Deliver Process-Driven Business Intelligence With a Balanced BI Platform Kurt Schlegel To enable process-driven business intelligence, IT organizations

More information

Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users

Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users Research Publication Date: 17 October 2006 ID Number: G00144061 Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users Amrit T. Williams, John Pescatore, Paul E. Proctor

More information

Managing IT Risks During Cost-Cutting Periods

Managing IT Risks During Cost-Cutting Periods Research Publication Date: 22 October 2008 ID Number: G00162359 Managing IT Risks During Cost-Cutting Periods Mark Nicolett, Paul E. Proctor, French Caldwell To provide visibility into increased risks

More information

The Lack of a CRM Strategy Will Hinder Health Insurer Growth

The Lack of a CRM Strategy Will Hinder Health Insurer Growth Industry Research Publication Date: 15 October 2008 ID Number: G00162107 The Lack of a CRM Strategy Will Hinder Health Insurer Growth Joanne Galimi The Gartner 2008 healthcare payer application survey

More information

2010 FEI Technology Study: CPM and BI Show Improvement From 2009

2010 FEI Technology Study: CPM and BI Show Improvement From 2009 Research Publication Date: 22 March 2010 ID Number: G00175233 2010 FEI Technology Study: CPM and BI Show Improvement From 2009 John E. Van Decker Many organizations recognize that current financial management

More information

Use These Guidelines for Making Better CRM Consulting Provider Selections

Use These Guidelines for Making Better CRM Consulting Provider Selections Research Publication Date: 7 July 2006 ID Number: G00141062 Use These Guidelines for Making Better CRM Consulting Provider Selections Matthew Goldman, Ed Thompson, Lorrie Scardino Gartner sees many inconsistencies

More information

Research Agenda and Key Issues for Converged Infrastructure, 2006

Research Agenda and Key Issues for Converged Infrastructure, 2006 Research Publication Date: 20 July 2006 ID Number: G00141507 Research Agenda and Key Issues for Converged Infrastructure, 2006 Sylvain Fabre Gartner's research will cover fixed-mobile convergence, the

More information

IT asset management (ITAM) will proliferate in midsize and large companies.

IT asset management (ITAM) will proliferate in midsize and large companies. Research Publication Date: 2 October 2008 ID Number: G00161024 Trends on Better IT Asset Management Peter Wesche New exiting trends will lead to a higher adoption of asset management methodologies. Tighter

More information

Key Issues for Identity and Access Management, 2008

Key Issues for Identity and Access Management, 2008 Research Publication Date: 7 April 2008 ID Number: G00157012 for Identity and Access Management, 2008 Ant Allan, Earl Perkins, Perry Carpenter, Ray Wagner Gartner identity and access management research

More information

BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle

BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle Research Publication Date: 15 February 2008 ID Number: G00155026 BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle Peter Wesche, Jane B. Disbrow Oracle has announced an agreement

More information

IT Operational Considerations for Cloud Computing

IT Operational Considerations for Cloud Computing Research Publication Date: 13 June 2008 ID Number: G00157184 IT Operational Considerations for Cloud Computing Donna Scott Cloud computing market offerings increase the options available to source IT services.

More information

Q&A: The Many Aspects of Private Cloud Computing

Q&A: The Many Aspects of Private Cloud Computing Research Publication Date: 22 October 2009 ID Number: G00171807 Q&A: The Many Aspects of Private Cloud Computing Thomas J. Bittman Cloud computing is at the Peak of Inflated Expectations on the Gartner

More information

Business Intelligence Platform Usage and Quality Dynamics, 2008

Business Intelligence Platform Usage and Quality Dynamics, 2008 Research Publication Date: 2 July 2008 ID Number: G00159043 Business Intelligence Platform Usage and Quality Dynamics, 2008 James Richardson This report gives results from a survey of attendees at Gartner's

More information

Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process

Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process Research Publication Date: 26 October 2010 ID Number: G00207031 Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process Kimberly Collins This research

More information

The Five Competencies of MRM 'Re-' Defined

The Five Competencies of MRM 'Re-' Defined Research Publication Date: 14 March 2008 ID Number: G00155835 The Five Competencies of MRM 'Re-' Defined Kimberly Collins This research details the five key competencies of marketing resource management

More information

Organizations Should Implement Web Application Security Scanning

Organizations Should Implement Web Application Security Scanning Research Publication Date: 21 September 2005 ID Number: G00130869 Organizations Should Implement Web Application Security Scanning Amrit T. Williams, Neil MacDonald Web applications are prone to vulnerabilities

More information

Toolkit: Reduce Dependence on Desk-Side Support Technicians

Toolkit: Reduce Dependence on Desk-Side Support Technicians Gartner for IT Leaders Publication Date: 23 April 2007 ID Number: G00147075 Toolkit: Reduce Dependence on Desk-Side Support Technicians David M. Coyle, Terrence Cosgrove The IT service desk and PC life

More information

When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud

When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud Industry Research Publication Date: 3 May 2010 ID Number: G00175030 When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud Massimiliano Claps, Andrea Di Maio Cloud computing

More information

The What, Why and When of Cloud Computing

The What, Why and When of Cloud Computing Research Publication Date: 4 June 2009 ID Number: G00168582 The What, Why and When of Cloud Computing David Mitchell Smith, Daryl C. Plummer, David W. Cearley Cloud computing continues to gain visibility.

More information

Real-Time Decisions Need Corporate Performance Management

Real-Time Decisions Need Corporate Performance Management Research Publication Date: 26 April 2004 ID Number: COM-22-3674 Real-Time Decisions Need Corporate Performance Management Frank Buytendijk, Brian Wood, Mark Raskino The real-time enterprise model depends

More information

Eight Critical Forces Shape Enterprise Data Center Strategies

Eight Critical Forces Shape Enterprise Data Center Strategies Research Publication Date: 8 February 2007 ID Number: G00144650 Eight Critical Forces Shape Enterprise Data Center Strategies Rakesh Kumar Through 2017, infrastructure and operations managers, architects

More information

Best Practices for Confirming Software Inventories in Software Asset Management

Best Practices for Confirming Software Inventories in Software Asset Management Research Publication Date: 24 August 2009 ID Number: G00167067 Best Practices for Confirming Software Inventories in Software Asset Management Peter Wesche, Jane B. Disbrow This research discusses the

More information

For cloud services to deliver their promised value, they must be underpinned by effective and efficient processes.

For cloud services to deliver their promised value, they must be underpinned by effective and efficient processes. Research Publication Date: 15 October 2010 ID Number: G00208009 ITIL 'in the Cloud' George Spafford, Ed Holub The cloud-computing delivery model is generating a lot of interest from organizations wishing

More information

The EA process and an ITG process should be closely linked, and both efforts should leverage the work and results of the other.

The EA process and an ITG process should be closely linked, and both efforts should leverage the work and results of the other. Research Publication Date: 4 April 2008 ID Number: G00155260 Integrate EA and IT Governance s Betsy Burton, R. Scott Bittler, Cassio Dreyfuss In many organizations, we find that IT governance (ITG) initiatives

More information

Best Practice: Having a 'Big Picture' View of IP Telephony Will Give the Buyer More Control

Best Practice: Having a 'Big Picture' View of IP Telephony Will Give the Buyer More Control Research Publication Date: 12 February 2008 ID Number: G00154811 Best Practice: Having a 'Big Picture' View of IP Telephony Will Give the Buyer More Control Steve Blood Companies spend too much on IP-PBXs

More information

Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets

Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Research Publication Date: 31 July 2009 ID Number: G00169664 Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Regina Casonato This research

More information

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Research Publication Date: 22 February 2010 ID Number: G00174046 Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Susan Tan Amid the hype and buzz of cloud computing are very

More information

The IT Service Desk Market Is Ready for SaaS

The IT Service Desk Market Is Ready for SaaS Research Publication Date: 17 April 2009 ID Number: G00166526 The IT Service Desk Market Is Ready for SaaS David M. Coyle The IT service desk market is well-positioned to use the software-as-a-service

More information

Key Issues for Data Management and Integration, 2006

Key Issues for Data Management and Integration, 2006 Research Publication Date: 30 March 2006 ID Number: G00138812 Key Issues for Data Management and Integration, 2006 Ted Friedman The effective management and leverage of data represent the greatest opportunity

More information

An outline of the five critical components of a CRM vision and how they contribute to an enterprise's CRM success

An outline of the five critical components of a CRM vision and how they contribute to an enterprise's CRM success Research Publication Date: 1 March 2007 ID Number: G00146362 How to Create a Powerful CRM Vision Gene Alvarez This research provides: Guidance on how to develop a CRM vision An outline of the five critical

More information

IT Architecture Is Not Enterprise Architecture

IT Architecture Is Not Enterprise Architecture Research Publication Date: 17 November 2010 ID Number: G00206910 IT Architecture Is Not Enterprise Architecture Bruce Robertson Many enterprise architecture (EA) teams and their stakeholders still use

More information

Overcoming the Gap Between Business Intelligence and Decision Support

Overcoming the Gap Between Business Intelligence and Decision Support Research Publication Date: 9 April 2009 ID Number: G00165169 Overcoming the Gap Between Business Intelligence and Decision Support Rita L. Sallam, Kurt Schlegel Although the promise of better decision

More information

Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in

Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in Research Publication Date: 15 March 2011 ID Number: G00210952 Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in Tim Zimmerman Enterprises must

More information

Six Best Practices for Aligning Enterprise Architecture With the Business Strategy

Six Best Practices for Aligning Enterprise Architecture With the Business Strategy Research Publication Date: 28 January 2009 ID Number: G00164923 Six Best Practices for Aligning Enterprise Architecture With the Business Strategy Anne Lapkin Alignment of enterprise activities and investments

More information

Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students

Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students Industry Research Publication Date: 26 January 2010 ID Number: G00172722 Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students Steve Bittinger Australia's New

More information

Cloud E-Mail Decision-Making Criteria for Educational Organizations

Cloud E-Mail Decision-Making Criteria for Educational Organizations Research Publication Date: 10 June 2011 ID Number: G00213675 Cloud E-Mail Decision-Making Criteria for Educational Organizations Matthew W. Cain Educational organizations sometimes struggle to choose between

More information

Successful EA Change Management Requires Five Key Elements

Successful EA Change Management Requires Five Key Elements Research Publication Date: 26 December 2007 ID Number: G00153908 Successful EA Change Management Requires Five Key Elements Richard Buchanan Change, in all its many aspects, is a critical aspect of the

More information

Tactical Guideline: Minimizing Risk in E-Mail Hosting Relationships

Tactical Guideline: Minimizing Risk in E-Mail Hosting Relationships Research Publication Date: 26 February 2008 ID Number: G00154838 Tactical Guideline: Minimizing Risk in E-Mail Hosting Relationships Matthew W. Cain This report discusses the often hidden risks in moving

More information

XBRL Will Enhance Corporate Disclosure and Corporate Performance Management

XBRL Will Enhance Corporate Disclosure and Corporate Performance Management Research Publication Date: 23 April 2008 ID Number: G00156910 XBRL Will Enhance Corporate Disclosure and Corporate Performance Management Nigel Rayner, Neil Chandler Extensible Business Reporting Language

More information

Case Study: A K-12 Portal Project at the Miami-Dade County Public Schools

Case Study: A K-12 Portal Project at the Miami-Dade County Public Schools Industry Research Publication Date: 31 December 2007 ID Number: G00154138 Case Study: A K-12 Portal Project at the Miami-Dade County Public Schools Bill Rust The Miami-Dade County Public Schools a school

More information

Key Issues for Business Intelligence and Performance Management Initiatives, 2008

Key Issues for Business Intelligence and Performance Management Initiatives, 2008 Research Publication Date: 14 March 2008 ID Number: G00156014 Key Issues for Business Intelligence and Performance Management Initiatives, 2008 Kurt Schlegel The Business Intelligence and Performance Management

More information

Gartner Clarifies the Definition of the Term 'Enterprise Architecture'

Gartner Clarifies the Definition of the Term 'Enterprise Architecture' Research Publication Date: 12 August 2008 ID Number: G00156559 Gartner Clarifies the Definition of the Term 'Enterprise Architecture' Anne Lapkin, Philip Allega, Brian Burke, Betsy Burton, R. Scott Bittler,

More information

Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending?

Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending? Industry Research Publication Date: 11 February 2009 ID Number: G00164764 Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending? Jeff Vining Government CIOs are under increasing

More information

The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools

The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools Research Publication Date: 13 January 2011 ID Number: G00210132 The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools Ronni J. Colville, Patricia Adams As configuration

More information

Business Intelligence Focus Shifts From Tactical to Strategic

Business Intelligence Focus Shifts From Tactical to Strategic Research Publication Date: 22 May 2006 ID Number: G00139352 Business Intelligence Focus Shifts From Tactical to Strategic Betsy Burton, Lee Geishecker, Kurt Schlegel, Bill Hostmann, Tom Austin, Gareth

More information

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase Research Publication Date: 20 April 2010 ID Number: G00176029 2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase John E. Van Decker, Cathy Tornbohm This Gartner Financial

More information

Cloud, SaaS, Hosting and Other Off-Premises Computing Models

Cloud, SaaS, Hosting and Other Off-Premises Computing Models Research Publication Date: 8 July 2008 ID Number: G00159042 Cloud, SaaS, Hosting and Other Off-Premises Computing Models Yefim V. Natis, Nicholas Gall, David W. Cearley, Lydia Leong, Robert P. Desisto,

More information

2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities

2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities Research Publication Date: 23 July 2009 ID Number: G00168896 2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities John E. Van Decker Many organizations recognize that existing financial

More information

Iron Mountain's acquisition of Mimosa Systems addresses concerns from prospective customers who had questions about Mimosa's long-term viability.

Iron Mountain's acquisition of Mimosa Systems addresses concerns from prospective customers who had questions about Mimosa's long-term viability. Research Publication Date: 22 March 2010 ID Number: G00175194 Iron Mountain Acquires Mimosa Systems Sheila Childs, Kenneth Chin, Adam W. Couture Iron Mountain offers a portfolio of solutions for cloud-based

More information

Repurposing Old PCs as Thin Clients as a Way to Save Money

Repurposing Old PCs as Thin Clients as a Way to Save Money Research Publication Date: 30 March 2009 ID Number: G00166341 Repurposing Old PCs as Thin Clients as a Way to Save Money Mark A. Margevicius, Stephen Kleynhans Tough economic times are forcing customers

More information

The Six Triggers for Using Data Center Infrastructure Management Tools

The Six Triggers for Using Data Center Infrastructure Management Tools G00230904 The Six Triggers for Using Data Center Infrastructure Management Tools Published: 29 February 2012 Analyst(s): Rakesh Kumar This research outlines the six main triggers for users to start using

More information

Best Practices for Planning Windows 7 Deployment

Best Practices for Planning Windows 7 Deployment Research Publication Date: 4 March 2010 ID Number: G00174371 Best Practices for Planning Windows 7 Deployment Michael A. Silver Successful migrations to Windows 7 will meet user expectations, are done

More information

CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance

CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance Industry Research Publication Date: 1 May 2008 ID Number: G00156708 CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance Barry Runyon Care delivery organizations (CDOs) are

More information

The Next Generation of Functionality for Marketing Resource Management

The Next Generation of Functionality for Marketing Resource Management G00212759 The Next Generation of Functionality for Marketing Resource Management Published: 11 May 2011 Analyst(s): Kimberly Collins This research defines the next generation of marketing resource management

More information

Now Is the Time for Security at the Application Level

Now Is the Time for Security at the Application Level Research Publication Date: 1 December 2005 ID Number: G00127407 Now Is the Time for Security at the Application Level Theresa Lanowitz Applications must be available, useful, reliable, scalable and, now

More information

Discovering the Value of Unified Communications

Discovering the Value of Unified Communications Research Publication Date: 12 February 2007 ID Number: G00144673 Discovering the Value of Unified Communications Bern Elliot, Steve Cramoysan Unified communications represent a broad range of new solutions

More information

How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits

How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits Research Publication Date: 13 June 2008 ID Number: G00158605 How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits Nigel Rayner Eneco was faced with

More information

Cloud IaaS: Service-Level Agreements

Cloud IaaS: Service-Level Agreements G00210096 Cloud IaaS: Service-Level Agreements Published: 7 March 2011 Analyst(s): Lydia Leong Cloud infrastructure-as-a-service (IaaS) providers typically offer SLAs that cover the various elements of

More information

Research. Mastering Master Data Management

Research. Mastering Master Data Management Research Publication Date: 25 January 2006 ID Number: G00136958 Mastering Master Data Management Andrew White, David Newman, Debra Logan, John Radcliffe Despite vendor claims, master data management has

More information

Invest in an analysis of current metrics and those missing, and develop a plan for continuous management and improvement.

Invest in an analysis of current metrics and those missing, and develop a plan for continuous management and improvement. Research Publication Date: 29 April 2008 ID Number: G00154802 Key Metrics for IT Service and Support David M. Coyle, Kris Brittain To evaluate IT service and support performance, senior management must

More information

Microsoft and Google Jostle Over Cloud-Based E-Mail and Collaboration

Microsoft and Google Jostle Over Cloud-Based E-Mail and Collaboration Research Publication Date: 24 March 2008 ID Number: G00156216 Microsoft and Google Jostle Over Cloud-Based E-Mail and Collaboration Tom Austin Both Google and Microsoft come up short in terms of delivering

More information

Understanding Vulnerability Management Life Cycle Functions

Understanding Vulnerability Management Life Cycle Functions Research Publication Date: 24 January 2011 ID Number: G00210104 Understanding Vulnerability Management Life Cycle Functions Mark Nicolett We provide guidance on the elements of an effective vulnerability

More information

Organizations Must Employ Effective Data Security Strategies

Organizations Must Employ Effective Data Security Strategies Research Publication Date: 30 August 2005 ID Number: G00123639 Organizations Must Employ Effective Data Security Strategies Rich Mogull Organizations can best protect data through a hierarchical data security

More information

Roundup of Business Intelligence and Information Management Research, 1Q08

Roundup of Business Intelligence and Information Management Research, 1Q08 Gartner for IT Leaders Publication Date: 2 May 2008 ID Number: G00157226 Roundup of Business Intelligence and Information Management Research, 1Q08 Bill Hostmann This document provides a roundup of our

More information

Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality

Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality Research Publication Date: 4 November 2008 ID Number: G00162793 Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality David Mitchell Smith, Neil MacDonald At Professional Developers

More information

Embrace Virtual Assistants as Part of a Holistic Web Customer Service Strategy

Embrace Virtual Assistants as Part of a Holistic Web Customer Service Strategy Research Publication Date: 19 August 2010 ID Number: G00205618 Embrace Virtual Assistants as Part of a Holistic Web Customer Service Strategy Johan Jacobs Customers are insisting on multiple methods to

More information

Risk Intelligence: Applying KM to Information Risk Management

Risk Intelligence: Applying KM to Information Risk Management Research Publication Date: 19 September 2007 ID Number: G00151742 Risk Intelligence: Applying KM to Information Risk Management French Caldwell Risk intelligence is the alignment of information governance

More information

User Survey Analysis: Usage Plans for SaaS Application Software, France, Germany and the U.K., 2009

User Survey Analysis: Usage Plans for SaaS Application Software, France, Germany and the U.K., 2009 Dataquest Publication Date: 23 February 2009 ID Number: G00165376 User Survey Analysis: Usage Plans for SaaS Application Software, France, Germany and the U.K., 2009 Chris Pang Gartner surveyed nearly

More information

Key Issues for Consumer Goods Manufacturers, 2011

Key Issues for Consumer Goods Manufacturers, 2011 Industry Research Publication Date: 1 March 2011 ID Number: G00210698 Key Issues for Consumer Goods Manufacturers, 2011 Don Scheibenreif, Dale Hagemeyer Gartner's 2011 consumer goods manufacturing research

More information

How to Develop an Effective Vulnerability Management Process

How to Develop an Effective Vulnerability Management Process Research Publication Date: 1 March 2005 ID Number: G00124126 How to Develop an Effective Vulnerability Management Process Mark Nicolett IT organizations should develop vulnerability management processes

More information

Gartner Defines Enterprise Information Architecture

Gartner Defines Enterprise Information Architecture Research Publication Date: 20 February 2008 ID Number: G00154071 Gartner Defines Enterprise Information Architecture David Newman, Nicholas Gall, Anne Lapkin As organizations look for new ways to exploit

More information

Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity

Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity Research Publication Date: 11 August 2011 ID Number: G00215300 Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity John P Morency, Donna Scott, Dave Russell For the

More information

Private Cloud Computing: An Essential Overview

Private Cloud Computing: An Essential Overview Research Publication Date: 23 November 2010 ID Number: G00209000 Private Cloud Computing: An Essential Overview Thomas J. Bittman Private cloud computing requires strong leadership and a strategic plan

More information

Transactional HR self-service applications typically get implemented first because they typically automate manual, error-prone processes.

Transactional HR self-service applications typically get implemented first because they typically automate manual, error-prone processes. Research Publication Date: 28 August 2008 ID Number: G00159897 HR Self-Service Applications Defined James Holincheck In this research, we discuss the different types of HR self-service and strategies for

More information

Government 2.0 is both citizen-driven and employee-centric, and is both transformational and evolutionary.

Government 2.0 is both citizen-driven and employee-centric, and is both transformational and evolutionary. Industry Research Publication Date: 11 November 2009 ID Number: G00172423 Government 2.0: Gartner Definition Andrea Di Maio Given the increasing confusion and hype surrounding Government 2.0, it is important

More information

IAM can utilize SIEM event data to drive user and role life cycle management and automate remediation of exception conditions.

IAM can utilize SIEM event data to drive user and role life cycle management and automate remediation of exception conditions. Research Publication Date: 1 September 2009 ID Number: G00161012 SIEM and IAM Technology Integration Mark Nicolett, Earl Perkins Integration of identity and access management (IAM) and security information

More information

Enterprise Asset Management Migration Requires Detailed Planning

Enterprise Asset Management Migration Requires Detailed Planning Research Publication Date: 2 September 2005 ID Number: G00130205 Enterprise Asset Management Migration Requires Detailed Planning Kristian Steenstrup Neglecting to address key areas when migrating to packaged

More information

Governance Is an Essential Building Block for Enterprise Information Management

Governance Is an Essential Building Block for Enterprise Information Management Research Publication Date: 18 May 2006 ID Number: G00139707 Governance Is an Essential Building Block for Enterprise Information Management David Newman, Debra Logan Organizations are seeking new ways

More information

Data in the Cloud: The Changing Nature of Managing Data Delivery

Data in the Cloud: The Changing Nature of Managing Data Delivery Research Publication Date: 1 March 2011 ID Number: G00210129 Data in the Cloud: The Changing Nature of Managing Data Delivery Eric Thoo Extendible data integration strategies and capabilities will play

More information

The Limits of Certification and Guarantees in Buying Electronic Health Records in the U.S.

The Limits of Certification and Guarantees in Buying Electronic Health Records in the U.S. Industry Research Publication Date: 3 February 2010 ID Number: G00174011 The Limits of Certification and Guarantees in Buying Electronic Health Records in the U.S. Wes Rishel It is important not to rely

More information

Agenda for Supply Chain Strategy and Enablers, 2012

Agenda for Supply Chain Strategy and Enablers, 2012 G00230659 Agenda for Supply Chain Strategy and Enablers, 2012 Published: 23 February 2012 Analyst(s): Michael Dominy, Dana Stiffler When supply chain executives establish the right strategies and enabling

More information

Take These Steps to Develop Successful BI Business Cases

Take These Steps to Develop Successful BI Business Cases Research Publication Date: 1 February 2008 ID Number: G00154951 Take These Steps to Develop Successful BI Business Cases Neil McMurchy In reviewing many organizations' experiences with developing business

More information

Case Study: Innovation Squared: The Department for Work and Pensions Turns Innovation Into a Game

Case Study: Innovation Squared: The Department for Work and Pensions Turns Innovation Into a Game Research Publication Date: 23 November 2010 ID Number: G00208615 Case Study: Innovation Squared: The Department for Work and Pensions Turns Innovation Into a Game Brian Burke, Mary Mesaglio The U.K.'s

More information

What to Consider When Designing Next-Generation Data Centers

What to Consider When Designing Next-Generation Data Centers Research Publication Date: 10 September 2010 ID Number: G00201044 What to Consider When Designing Next-Generation Data Centers David J. Cappuccio Leading-edge data centers are designed for flexibility,

More information

Document the IT Service Portfolio Before Creating the IT Service Catalog

Document the IT Service Portfolio Before Creating the IT Service Catalog Research Publication Date: 8 January 2009 ID Number: G00163200 Document the IT Service Portfolio Before Creating the IT Service Catalog Debra Curtis, Kris Brittain IT service portfolios and IT service

More information

Emerging PC Life Cycle Configuration Management Vendors

Emerging PC Life Cycle Configuration Management Vendors Research Publication Date: 20 January 2011 ID Number: G00209766 Emerging PC Life Cycle Configuration Management Vendors Terrence Cosgrove Although the PC configuration life cycle management (PCCLM) market

More information

Recognize the Importance of Digital Marketing

Recognize the Importance of Digital Marketing Recognize the Importance of Digital Marketing Laura McLellan, Lead Author Laura McLellan, Laura McLellan serves CMOs and other marketing executives, sharing how digital strategies are being integrated

More information

Make the maturity model part of the effort to educate senior management, so they understand the phases of the EIM journey.

Make the maturity model part of the effort to educate senior management, so they understand the phases of the EIM journey. Research Publication Date: 5 December 2008 ID Number: G00160425 Gartner Introduces the EIM Maturity Model David Newman, Debra Logan Organizations cannot implement enterprise information management (EIM)

More information

Global Talent Management Isn't Just Global

Global Talent Management Isn't Just Global Research Publication Date: 22 July 2008 ID Number: G00159366 Global Talent Management Isn't Just Global Thomas Otter Global talent management projects must take into account local compliance issues or

More information

NGFWs will be most effective when working in conjunction with other layers of security controls.

NGFWs will be most effective when working in conjunction with other layers of security controls. Research Publication Date: 12 October 2009 ID Number: G00171540 Defining the Next-Generation Firewall John Pescatore, Greg Young Firewalls need to evolve to be more proactive in blocking new threats, such

More information

ERP, SCM and CRM: Suites Define the Packaged Application Market

ERP, SCM and CRM: Suites Define the Packaged Application Market Research Publication Date: 25 July 2008 ID Number: G00158827 ERP, SCM and CRM: Suites Define the Packaged Application Market Yvonne Genovese, Jeff Woods, James Holincheck, Nigel Rayner, Michael Maoz Users

More information

Gartner's Business Intelligence and Performance Management Framework

Gartner's Business Intelligence and Performance Management Framework Research Publication Date: 9 October 2006 ID Number: G00142827 Gartner's Business Intelligence and Performance Management Framework Bill Hostmann, Nigel Rayner, Ted Friedman The use of business intelligence

More information

Tips for Evaluators: Better Business Intelligence RFPs

Tips for Evaluators: Better Business Intelligence RFPs Research Publication Date: 11 May 2009 ID Number: G00167840 Tips for Evaluators: Better Business Intelligence RFPs James Richardson Many of the business intelligence (BI) RFP data-collection exercises

More information

In the North American E-Signature Market, SaaS Offerings Are Increasingly in Demand

In the North American E-Signature Market, SaaS Offerings Are Increasingly in Demand Research Publication Date: 18 August 2011 ID Number: G00215378 In the North American E-Signature Market, SaaS Offerings Are Increasingly in Demand Gregg Kreizman Enterprises are becoming increasing comfortable

More information

Gartner's View on 'Bring Your Own' in Client Computing

Gartner's View on 'Bring Your Own' in Client Computing G00217298 Gartner's View on 'Bring Your Own' in Client Computing Published: 20 October 2011 Analyst(s): Leif-Olof Wallin Here, we bring together recently published research covering the hot topic of supporting

More information

Q&A: The Impact of XBRL on Corporate Performance Management

Q&A: The Impact of XBRL on Corporate Performance Management Research Publication Date: 27 May 2008 ID Number: G00158184 Q&A: The Impact of XBRL on Corporate Performance Management Nigel Rayner Extensible Business Reporting Language is an XML-based standard that

More information