HARDWARE, SOFTWARE AND CONFIGURATION REQUIREMENTS

Transcription

1 Team Services PREMISE INSTALLATION REQUIREMENTS HARDWARE, SOFTWARE AND CONFIGURATION REQUIREMENTS Team Services may require reconfiguration of a client s existing environment to support our new dedicated model. Each server identified below must be a separate, distinct physical or virtual machine, running only the indicated software. Some of these requirements have changed from previous hardware and software requirement specs based on new hardware and software features used by Team Services. TEAM SERVICES SERVER Purpose: A new dedicated server, host for Team Services. Dedicated Physical or Virtual Machine for service host Team Services must reside on a dedicated server within the LAN. The server must be able to communicate with all TEAM related hosts, Azure services hosted under the myteamsoftware.com domain, your internal SMTP, and external dedicated mail domain either directly or via port forwarding. Ports must also be available for communication between the DMZ and this host. Dual Core 2.0 GHz or better processor 5 GB of available disk space Copyright 2015 TEAM, Inc. 1

2 4 GB RAM 0 10 simultaneous connections Ports 9000 through 9010 must be open. Windows Server 2008/ or 32bit.NET Framework 4.0 Team Services: Provided by TEAM during installation. IMPORTANT for Action Items (Notifications): The Exchange server and the Team Services server must have identical availability. One cannot be online without the other. This is a critical requirement. WINTEAM DATABASE SQL SERVER Purpose: A dedicated server, host for TEAM s SQL database, backend to WinTeam, ehub and other TEAM solutions. Refer to existing WinTeam database requirements with the following change: Dedicated Physical or Virtual Machine as host, located within the LAN. Refer to existing WinTeam database requirements. No additional configuration changes are required to support Team Services. Copyright 2015 TEAM, Inc. 2

3 WINTEAM APPLICATION SERVER Purpose: A dedicated server, host for the WinTeam application. Refer to existing WinTeam application requirements with the following change: Dedicated Physical or Virtual Machine as host located either within the LAN. WinTeam April 2015 release minimum required. Refer to existing WinTeam application requirements. No additional configuration changes are required to support Team Services. INTERNAL MICROSOFT EXCHANGE SERVER E MAIL SERVER Purpose: A dedicated server, host for the Microsoft Exchange Server application and services utilized to facilitate Action Item notifications. Refer to Microsoft s requirements for Exchange Server 2007+: us/exchange/ Located within the LAN. Port forwarding may be required. Microsoft Exchange Server 2007 or higher. Host for dedicated external mail domain specified below, connected and configured prior to installation of Action Items. IMPORTANT: The Exchange server and the Team Services server must have identical availability. One cannot be online without the other. This is a critical requirement. Copyright 2015 TEAM, Inc. 3

4 TEAMTIME DATABASE SQL SERVER [OPTIONAL] Purpose: A potentially new, dedicated server, host for TEAM s TeamTime database, required for the TeamTime features of Action Items. Refer to existing TeamTime hardware requirements with the following change: Dedicated Physical or Virtual Machine as host located within the LAN. TeamTime Watchdog October 2013 release minimum required. Refer to existing TeamTime application requirements. No additional configuration changes are required to support Team Services. DEDICATED EXTERNAL MAIL DOMAIN Purpose: A new dedicated external web domain, handles e mail notifications and responses generated from Action Items features. As required by domain provider. As required by domain provider. Dedicated external mail domain, handling only e mails generated from and sent to Team Services. Cannot be shared or a subdomain of an existing corporate mail domain. Must be pre configured with the following, if applicable, prior to Action Items install: DNS entries Firewall and other virtual or appliance based routing configuration Linked to Microsoft Exchange mail server Copyright 2015 TEAM, Inc. 4

5 INSTALLATION & UPDATES Initial installation and all subsequent updates will require coordination and active interaction between a member of client s IT Staff and TEAM s Client Services team. Initial installation and subsequent updates must be pre scheduled and a member of the client s IT staff must be available and able to lead specific portions of the installation with guidance, while providing environment level support throughout. Client s IT staff must have knowledge of mail forward capabilities of the Exchange server, mail domain configuration and physical and virtual environment components, including knowledge of port forwarding, if applicable. Client s IT staff must also have full security access to all appliances, hardware, software and other environment and network infrastructure components related to this installation. INSTALLATION The initial setup fee includes the following: Four (4) hours Information Technology team member assistance o Assist client s IT staff with linking existing external mail domain and Microsoft Exchange server to perform mail forwarding. Seven (7) hours Development team member assistance o Perform installation of Team Services, with connections to required servers. o Perform environment level testing of Action Items features and associated connections. Installation resources above and beyond those specified above will be subject to hourly billing for actual time invested. Above resource figures are estimates and will vary based on environment configuration factors and availability of client s IT staff. UPDATES Recurring update fee: charged per resource hour, minimum two hours. Team Services related updates will require pre scheduled parallel updates of some or all of the following software components: WinTeam application. WinTeam database. ehub Web application. Copyright 2015 TEAM, Inc. 5

6 ehub Web services. TeamTime database. TeamTime services. The update process is as follows: Client: Environment taken offline TEAM: Connect to client environment and perform update Client: Environment brought back online IMPORTANT: Updating any component of TEAM s solution suite could render the other components inoperable. Please contact a member of TEAM s Client Services team prior to initiating any TEAM provided updates or changing environment configuration. IMPORTANT: The Exchange and business logic server are required to have identical availability. In other words, one cannot be online without the other. This may be a change to the client s existing internal processes. Recurring updates are subject to hourly billing per resource hour, with updates estimated at 2 4 hours depending on complexity and availability of client s IT staff. Client initiated updates resulting from client driven environment configuration changes are subject to hourly billing at the above specified rate. Updates must be scheduled a minimum of 14 days in advance with a member of TEAM s Client Services team and are subject to availability. Copyright 2015 TEAM, Inc. 6