An Oracle Strategy Brief February Auto Enrolment: A Catalyst for Insurance Industry Change, Growth and Agility

Size: px
Start display at page:

Download "An Oracle Strategy Brief February 2012. Auto Enrolment: A Catalyst for Insurance Industry Change, Growth and Agility"

Transcription

1 An Oracle Strategy Brief February 2012 Auto Enrolment: A Catalyst for Insurance Industry Change, Growth and Agility

2 Executive Overview... 2 The Industry Context... 3 Employer Pain Points... 3 How Insurers Can Help... 4 Risks of Doing Nothing... 4 Benefits of Offering a Solution... 5 The Options... 6 Conclusion... 7 About Oracle Insurance... 8

3 Executive Overview Over the course of the next few years, all employing organisations in the UK will find themselves faced with the challenge of Auto Enrolment. Employers will become responsible for the automatic enrolment of all eligible employees into company contracted schemes, occupational schemes, or the state-established NEST (National Employment Savings Trust) by October While there is no direct impact on insurers from Auto Enrolment, the legislation provides a tantalising prospect of a much-broadened pension marketplace, encompassing many more end investors. This presents clear business possibilities for insurers if there are many more possible investors, how many of these could be channelled away from the default NEST option to create profitable new lines of business? This paper argues that Auto Enrolment not only presents a business opportunity for insurers, but could act as a catalyst for some important and positive business benefits in the future. It outlines the benefits that insurers could realize by offering an Auto Enrolment solution; the potential risks of failing to seize the opportunity; and examines some preliminary options for technological solutions to the business challenge. 2

4 The Industry Context The insurance industry is suffering from a barrage of regulatory changes which shows no sign of abating. Regulators are demanding the utmost in transparency and ever tighter corporate governance; Solvency II is creating new financial pressures; the Retail Distribution Review (RDR) is forcing fundamental change to business, financial and distribution models alike. All of these changes have created new demands upon often creaking and complicated IT systems, which usually include too many different software solutions on too many pieces of hardware with too many customisations for comfort. Meanwhile, the market itself has changed. Life offices in particular have seen the goalposts moved several times. Of most importance, perhaps, is the macroeconomic environment which is putting enormous pressure on companies to become more efficient, be cheaper to run, reduce their risk, be more flexible and agile, and ultimately be more stable and profitable. Customers have changed too; their expectations have been raised and they require ever more technologically-enabled access to their portfolio or to customer services (such as self-service through a Web portal or mobile browser). Often, customers want to deal directly with the insurance provider, rather than work through an independent financial advisor (IFA). The need to become less productcentric and more customer-centric has become clear. Auto Enrolment could easily be seen as less impactful than some of these other changes, or as just another headache. Treating it as such, however, may be a mistake because the very changes that will enable insurers to better manage Auto Enrolment for their customers can directly support all of the above needs as well. Employer Pain Points Let us look at what the main issues of Auto Enrolment are likely to be. Management burden: The reality facing all employers is the sheer impossibility of running a compliant Auto Enrolment service manually. There is a requirement for constant review of all staff, every month. Every newly eligible employee will be put through a process of automatic enrolment in their scheme of choice (even if it is only for them to withdraw again). For smaller firms, this will be a huge burden, and although larger enterprises will have the funds and resources to manage aspects of Auto Enrolment internally, the vast majority of SMEs will not. New processes: The advent of Auto Enrolment brings with it the prospect of creating multiple new processes which did not previously exist. These include processes for reviewing all staff on a constant and calendared basis, as well as identifying and then following through on all necessary actions. Such processes, and the software solutions to manage them, currently exist neither within employers nor within the insurance companies which provide company schemes, either directly or via pension consultancies and IFAs. New data challenges: Neither employer HR systems, nor insurance policy administration systems, currently classify individuals in a manner which meets Auto Enrolment requirements. These systems 3

5 have no way to manage information about potential or future investors. At the moment, they handle only currently active scheme members and policy holders; yet, in the future, they will require information such as whether an individual is: Eligible for the first time; Eligible if they wish but not automatically; Non-eligible at present, but may become eligible in the future; Eligible and enrolled automatically or voluntarily and then opted out, and will become eligible again at a future date. Economic concerns: Employers will face higher operational costs through being forced to introduce or raise an employer-funded contribution to each staff member s scheme. A few concerns are being voiced around pension reform in general and Auto Enrolment in particular. Given the current economic environment there is some discussion of whether Auto Enrolment could discourage recruitment, and whether businesses will be able to cope with additional costs and other requirements. 1 Relationship concerns: Employers are concerned about the changed position this places them in relative to employees 2 ; they are nervous about what will happen when employees are forced to accept a sum deducted from their much-needed pay-packet in these difficult times. A revolving door concern is emerging, with the worry that employees will un-enrol each time they are automatically enrolled. How Insurers Can Help Insurance companies have a number of options in deciding how to provide services to their corporate pension customers. They can choose to do nothing a risky proposition, since a competitor will likely step in to fill the void. They can deliver an end to end service which takes the entire burden of Auto Enrolment away from the employer. Or they can offer a partial service, supporting some pieces of Auto Enrolment but not others. Risks of Doing Nothing Insurance companies that sell into the SME marketplace directly or through the IFA channel already manage a wide range of company schemes of varying sizes, with members numbering in the tens, hundreds or the low thousands. SMEs are the most likely to have a problem managing Auto Enrolment in-house; it is these firms which will either require a complete service to remove the compliance burden or who will be most attracted to offerings from competitors. 1 Pension Reform: Limiting the Squeeze on Business, British Chambers of Commerce, Ibid. 4

6 Competition may not only come from within the insurance industry. There is a logical dilemma facing businesses, rooted in whether Auto Enrolment sits most naturally with Payroll in the Finance organisation or within the Human Resources function. Within the payroll and financial services sector there are several organisations, including global players such as Xafinity Paymaster or NorthgateArinso, which might potentially create and start marketing Auto Enrolment pension management services. Although the policies themselves will remain inside the insurance organisations, it is quite possible that a third-party services layer could emerge and sit forever between insurance companies and their corporate customers. This may be particularly true when employers are making decisions based on cost; NEST will be designed to be a simple, low-cost model and this along with the value-added turnkey services that some third parties may decide to launch could be a highly attractive proposition for cash-strapped smaller firms. Lack of considered action may help your direct competitors or other commercial concerns to gain a foothold with your best customers. The industry is already seeing a stronger intermediated market of financial consultancies and platforms which are packaging up lucrative value- added services to the end customer, sometimes leaving the insurance provider with only the annuities portion. Auto Enrolment provides an opportunity to create such valuable services for a very profitable business audience, while keeping it close to home. Even if you choose not to offer an employer solution, you as a carrier will feel the impact. The compliance requirements will be stringent, requiring copious and complete record-keeping and reporting. Employers must confirm that they have done their duty by each and every eligible employee and are continuing to do so ad infinitum. Any insurance company which operates in this market must be prepared for new demands from its existing business customers. Employers (or companies which take on Auto Enrolment on their behalf) will have to make new, frequent and specific information demands of the insurance policy provider. They will require data exchanges based on as-yetunpublished Auto Enrolment data standards. They will, inevitably, complicate your life and servicing this complication is likely to require an IT-enabled, automated solution. Benefits of Offering a Solution There are many reasons why insurance companies would find that offering an Auto Enrolment service is beneficial. The first is competitive nearly all insurance companies servicing the life and pensions sector in the UK are currently examining and making decisions around this area. Faced with the daunting prospect of managing pensions much more closely, employers are likely to welcome new services to help make the challenge manageable. Additionally, there is an opportunity for insurers to make decisions which could have far wider benefits and implications. Market growth: Firstly, there is the insurance market itself to consider. There are many more SMEs than major corporations, and these represent a vast number of potential scheme members. Also, as new young workers enter the job market, they will become active market candidates in a way that has never been the case before which could significantly grow the number of pension investments overall. The Auto Enrolment process presents a major potential channel to reach this market and, if 5

7 insurers do not actively engage with employing organisations in new ways, they may simply allow the market to drift towards NEST investments by default. Improved efficiency: Operational efficiencies and other benefits could easily be driven through Auto Enrolment investment. With the introduction of essential new systems to support Auto Enrolment will come opportunities to streamline existing processes which share similar attributes: for example, on-boarding of new corporate schemes, of new members into existing schemes, or of new retail customers. Insurers also should be alert to other possible cost and operational efficiencies; investment in systems to deliver Auto Enrolment support may create the opportunity to kill off further swathes of paper and reduce the associated document handling costs. Remove legacy headaches: Auto Enrolment will affect all existing company pension schemes, and within many insurance providers those systems may reside on several different servers and be administered by a variety of policy administration systems. If it is to be made feasible, Auto Enrolment processing will demand a single, integrated set of processes and a single integrated interface in effect, reducing legacy back end systems to servers which deliver up information when required. Increasing your use of newer systems, and decreasing dependence on legacy systems, should create downward pressure on the costs of legacy system maintenance. The mapping of a potential benefit cascade should be part of the decision-making process. The Options There are several directions insurance companies could take. First and foremost is the decision to build or buy : Internal IT organisations are often highly capable, but many of the aspects required by Auto Enrolment are entirely new to the industry such as the data management around potential scheme members. This entails a learning curve which will demand extra cost and time. Because of the compliance burden placed on employers, the services provided to them would need to be utterly unassailable, as well as meet strict corporate requirements for security. This level of risk from an experimental in-house development process is, we believe, unacceptable. Existing and proven solutions from established enterprise vendors (such as Oracle) offer a more predictable and less risky route. A solution based upon established technologies that have been proven in the enterprise marketplace such as Oracle Insurance Policy Administration would allow insurers to immediately support their corporate customers needs, making rapid changes as regulations are redefined and clarified. Insurance companies could support their customers stringent compliance needs fully from day one, as well as maximise the business opportunity that may arise from Auto Enrolment. The opportunity exists for insurers to use Auto Enrolment as a catalyst for change. This kind of strategic investment can take carriers beyond finding solutions to current problems, to positioning themselves to take advantage of future opportunities. It enables them to create a services model enabled by technology which is highly adaptable and can be repurposed for new needs as they arise. 6

8 Some advice to consider: Plan your response in good time for the staging deadlines of your customer base. Inform them well ahead of deadline that you are stepping in to provide support. Pick a solution that will help you address legacy challenges, not just a quick fix for Auto Enrolment. Create a financially viable business model for Auto Enrolment. If you provide the service, make sure the costs of running it are not disproportionate either to you or to your business customers. Decide if you will build or buy. Building may be more costly and riskier than buying, and any solution must run with low costs and high efficiency. Avoid locking out choices for the future. Ensure that adaptability is inherent in anything you create or buy. Look towards the future flexibility of your business. What value proposition could you create for Auto Enrolment which would also enable up-sell, cross-sell and future business growth? Conclusion Insurance organisations have a decision to make. They may either choose to work with employers and support Auto Enrolment on-boarding and ongoing, constant management of pension scheme members; or they may decide that intermediaries or specialist service providers are best placed to offer this service. In either case, insurers must figure out how to deal with the new types of data, new information demands, and delivery of pensions to the employer market in the future. Many life offices do not have IT systems which are able to cope with these new demands. We believe that with strategic investment in open, flexible, standards-based architectures that deliver the services for Auto Enrolment, insurers can take an additional and significant step towards resolving their long-term legacy IT challenges. In doing this they can not only serve their business customers better, but offer services which can rival third-party service providers. Using Auto Enrolment as a catalyst, insurers can modernize their IT systems to control maintenance costs, develop better insurance products, and improve risk management now and into the future. 7

9 About Oracle Insurance Oracle believes that insurers should be able to leverage technology to help transform their business. Oracle Insurance provides adaptive, rules-driven systems that let insurance companies easily change business processes as their business needs change. These systems position insurers to become more adaptive themselves, ready to respond to dynamic market conditions and take advantage of new opportunities as they arise. Engineered to work together, Oracle s solutions support the entire insurance lifecycle from product development, to marketing and sales, to customer service and support, to management and compliance. Oracle Insurance can assist you in finding the solution to emerging challenges such as Auto Enrolment and associated issues like RDR; creating the right new direction for your business needs and based around your architecture. Oracle has an unparalleled portfolio of enterprise class applications, solutions and platforms to deploy in adaptive, flexible ways to suit customers needs, including: Oracle Insurance Policy Administration Oracle Fusion Middleware Oracle Documaker Enterprise Edition Oracle Fusion Human Capital Management Oracle Human Resources PeopleSoft HCM and CRM Oracle e-business Suite For more information on Oracle Insurance, please visit oracle.com/insurance, contact us by at or call +44 (0) to speak to an Oracle Insurance representative. 8

10 Auto Enrolment: A Catalyst for Insurance Industry Change, Growth and Agility February 2012 Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores, CA U.S.A. Worldwide Inquiries: Phone: Fax: Copyright 2012, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. UNIX is a registered trademark licensed through X/Open Company, Ltd. 0212

Improve your Customer Experience with High Quality Information

Improve your Customer Experience with High Quality Information An Oracle White Paper April 2014 Improve your Customer Experience with High Quality Information Executive Overview Businesses are better leveraging their key CX asset customer data - by building MDM foundations

More information

An Oracle White Paper July 2013. Introducing the Oracle Home User in Oracle Database 12c for Microsoft Windows

An Oracle White Paper July 2013. Introducing the Oracle Home User in Oracle Database 12c for Microsoft Windows An Oracle White Paper July 2013 Introducing the Oracle Home User Introduction Starting with Oracle Database 12c Release 1 (12.1), Oracle Database on Microsoft Windows supports the use of an Oracle Home

More information

An Oracle Communications White Paper December 2014. Serialized Asset Lifecycle Management and Property Accountability

An Oracle Communications White Paper December 2014. Serialized Asset Lifecycle Management and Property Accountability An Oracle Communications White Paper December 2014 Serialized Asset Lifecycle Management and Property Accountability Disclaimer The following is intended to outline our general product direction. It is

More information

An Oracle White Paper September 2014. Adapting to PeopleSoft Continuous Delivery

An Oracle White Paper September 2014. Adapting to PeopleSoft Continuous Delivery An Oracle White Paper September 2014 Adapting to PeopleSoft Continuous Delivery Oracle White Paper PeopleSoft Enterprise and Fusion Middleware Disclaimer The following is intended to outline our general

More information

An Oracle White Paper May 2011. Distributed Development Using Oracle Secure Global Desktop

An Oracle White Paper May 2011. Distributed Development Using Oracle Secure Global Desktop An Oracle White Paper May 2011 Distributed Development Using Oracle Secure Global Desktop Introduction One of the biggest challenges software development organizations face today is how to provide software

More information

A Comprehensive Solution for API Management

A Comprehensive Solution for API Management An Oracle White Paper March 2015 A Comprehensive Solution for API Management Executive Summary... 3 What is API Management?... 4 Defining an API Management Strategy... 5 API Management Solutions from Oracle...

More information

Oracle Banking Platform. Enabling Transformation of Retail Banking

Oracle Banking Platform. Enabling Transformation of Retail Banking Oracle Banking Platform Enabling Transformation of Retail Banking Putting the Customer at the Heart of the Business Model The banking industry is undergoing unprecedented change. Banks are challenged to

More information

THE NEW BUSINESS OF BUSINESS LEADERS. Hiring and Onboarding

THE NEW BUSINESS OF BUSINESS LEADERS. Hiring and Onboarding THE NEW BUSINESS OF BUSINESS LEADERS Hiring and Onboarding 2 INTRODUCTION Unlocking the potential of your talent is key to the success of your organization. Leading businesses actively dedicate resources

More information

An Oracle White Paper June 2011. Cutting Cost through Consolidation

An Oracle White Paper June 2011. Cutting Cost through Consolidation An Oracle White Paper June 2011 Cutting Cost through Consolidation 1 Executive Overview Technology underpins both local and central government, providing the platform upon which virtually all services

More information

Oracle Fusion Human Capital Management Overview and Frequently Asked Questions

Oracle Fusion Human Capital Management Overview and Frequently Asked Questions Oracle Fusion Human Capital Management Overview and Frequently Asked Questions Oracle Fusion Human Capital Management (Oracle Fusion HCM) was built from the ground up to help your organization know its

More information

March 2014. Oracle Business Intelligence Discoverer Statement of Direction

March 2014. Oracle Business Intelligence Discoverer Statement of Direction March 2014 Oracle Business Intelligence Discoverer Statement of Direction Oracle Statement of Direction Oracle Business Intelligence Discoverer Disclaimer This document in any form, software or printed

More information

Contents. Take the First Step on your Journey...02. Why Move to the Cloud...03. Moving HR to the Cloud...04. Cloud in the UK Public Sector...

Contents. Take the First Step on your Journey...02. Why Move to the Cloud...03. Moving HR to the Cloud...04. Cloud in the UK Public Sector... Your Journey to HR in the Cloud Creating a Roadmap for Success An Oracle White Paper May 2015 Contents Take the First Step on your Journey...02 Why Move to the Cloud...03 Moving HR to the Cloud...04 Cloud

More information

An Oracle White Paper September 2012. Oracle Database and the Oracle Database Cloud

An Oracle White Paper September 2012. Oracle Database and the Oracle Database Cloud An Oracle White Paper September 2012 Oracle Database and the Oracle Database Cloud 1 Table of Contents Overview... 3 Cloud taxonomy... 4 The Cloud stack... 4 Differences between Cloud computing categories...

More information

An Oracle Strategy Brief May 2011. No Limits: Enabling Rating without Constraints

An Oracle Strategy Brief May 2011. No Limits: Enabling Rating without Constraints An Oracle Strategy Brief May 2011 No Limits: Enabling Rating without Constraints Executive Overview... 1 Introduction... 2 Trends in Rating... 3 The Carrier Challenge... 4 The Rise of Standalone Rating

More information

G Cloud 7 Pricing Document

G Cloud 7 Pricing Document G Cloud 7 Pricing Document October 2015 Pricing Pricing Information This is Oracle s G-Cloud 7 Pricing Document for the following service(s): Services SaaS Extension S1 Non-Metered Usage Services SaaS

More information

An Oracle White Paper July 2011. Oracle Desktop Virtualization Simplified Client Access for Oracle Applications

An Oracle White Paper July 2011. Oracle Desktop Virtualization Simplified Client Access for Oracle Applications An Oracle White Paper July 2011 Oracle Desktop Virtualization Simplified Client Access for Oracle Applications Overview Oracle has the world s most comprehensive portfolio of industry-specific applications

More information

Managed Storage Services

Managed Storage Services An Oracle White Paper January 2014 Managed Storage Services Designed to Meet Your Custom Needs for Availability, Reliability and Security A complete Storage Solution Oracle Managed Cloud Services (OMCS)

More information

Oracle s BigMachines Solutions. Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies

Oracle s BigMachines Solutions. Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies Oracle s BigMachines Solutions Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies Oracle s BigMachines cloud-based solutions enable both enterprise

More information

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking An Oracle White Paper October 2010 Siebel Financial Services Customer Relationship Management for Banking Executive Overview Banks are in constant interaction with customers. A winning and proven strategy

More information

Driving Down the High Cost of Storage. Pillar Axiom 600

Driving Down the High Cost of Storage. Pillar Axiom 600 Driving Down the High Cost of Storage Pillar Axiom 600 Accelerate Initial Time to Value, and Control Costs over the Long Term Make a storage investment that will pay off in rapid time to value and low

More information

Oracle Knowledge Solutions for Insurance. Answers that Fuel Growth

Oracle Knowledge Solutions for Insurance. Answers that Fuel Growth Oracle Knowledge Solutions for Insurance Answers that Fuel Growth When seeking to boost market share and customer retention rates, having answers makes all the difference. Timely answers help brokers and

More information

A Framework for Implementing World-Class Talent Management. The highest performing businesses are re-focusing on talent management

A Framework for Implementing World-Class Talent Management. The highest performing businesses are re-focusing on talent management A Framework for Implementing World-Class Talent Management The highest performing businesses are re-focusing on talent management The highest performing businesses are re-focusing on talent management.

More information

An Oracle White Paper August 2010. Higher Security, Greater Access with Oracle Desktop Virtualization

An Oracle White Paper August 2010. Higher Security, Greater Access with Oracle Desktop Virtualization An Oracle White Paper August 2010 Higher Security, Greater Access with Oracle Desktop Virtualization Introduction... 1 Desktop Infrastructure Challenges... 2 Oracle s Desktop Virtualization Solutions Beyond

More information

An Oracle White Paper November 2011. Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support

An Oracle White Paper November 2011. Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support An Oracle White Paper November 2011 Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support Executive Overview Combining knowledge management (KM) with customer

More information

An Oracle White Paper April, 2010. Effective Account Origination with Siebel Financial Services Customer Order Management for Banking

An Oracle White Paper April, 2010. Effective Account Origination with Siebel Financial Services Customer Order Management for Banking An Oracle White Paper April, 2010 Effective Account Origination with Siebel Financial Services Customer Order Management for Banking Executive Overview In the absence of an enterprise account origination

More information

October 2013. A New Standard for Excellence. Transforming Education and Research with Oracle Innovation

October 2013. A New Standard for Excellence. Transforming Education and Research with Oracle Innovation October 2013 A New Standard for Excellence Transforming Education and Research with Oracle Innovation Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

Siebel CRM Quote and Order Capture - Product and Catalog Management

Siebel CRM Quote and Order Capture - Product and Catalog Management Siebel CRM Quote and Order Capture - Product and Catalog Management Siebel Product & Catalog Management provides the capabilities to enable businesses to develop, manage and deliver dynamic product catalogs

More information

An Oracle White Paper June 2014. Security and the Oracle Database Cloud Service

An Oracle White Paper June 2014. Security and the Oracle Database Cloud Service An Oracle White Paper June 2014 Security and the Oracle Database Cloud Service 1 Table of Contents Overview... 3 Security architecture... 4 User areas... 4 Accounts... 4 Identity Domains... 4 Database

More information

An Oracle White Paper June 2010. Introduction to Determinations Engines

An Oracle White Paper June 2010. Introduction to Determinations Engines An Oracle White Paper June 2010 Introduction to Determinations Engines Introduction to Determinations Engines Executive Overview IT tools and approaches can deliver significant benefits to policy implementation

More information

Life and Annuity Insurance Transformation through End-to-End Business Processing ORACLE STRATEGY BRIEF JULY 2014

Life and Annuity Insurance Transformation through End-to-End Business Processing ORACLE STRATEGY BRIEF JULY 2014 Life and Annuity Insurance Transformation through End-to-End Business Processing ORACLE STRATEGY BRIEF JULY 2014 Table of Contents Executive Overview 1 Life and Annuity Insurers needs 1 Business Needs

More information

G Cloud 7 Pricing Document

G Cloud 7 Pricing Document G Cloud 7 Pricing Document October 205 Pricing Pricing Information This is Oracle s G-Cloud 7 Pricing Document for the following service(s): Metered Usage Oracle Java Cloud Trial B78388 Not applicable

More information

The Yin and Yang of Enterprise Project Portfolio Management and Agile Software Development: Combining Creativity and Governance

The Yin and Yang of Enterprise Project Portfolio Management and Agile Software Development: Combining Creativity and Governance An Oracle White Paper August 2011 The Yin and Yang of Enterprise Project Portfolio Management and Agile Software Development: Combining Creativity and Governance How to gain a comprehensive picture of

More information

Field Service Management in the Cloud

Field Service Management in the Cloud Field Service Management in the Cloud The Rise of Cloud Applications for Mission-Critical Tasks ORACLE WHITE PAPER DECEMBER 2014 Introduction Since the introduction of cloud applications for customer relationship

More information

An Oracle Strategy Brief November 2011. Rules for Rules: Bringing Order and Efficiency to the Modern Insurance Enterprise

An Oracle Strategy Brief November 2011. Rules for Rules: Bringing Order and Efficiency to the Modern Insurance Enterprise An Oracle Strategy Brief November 2011 Rules for Rules: Bringing Order and Efficiency to the Modern Insurance Enterprise Executive Overview... 1 Introduction... 2 Rules, Rules, Everywhere... 2 The Baseline:

More information

An Oracle White Paper January 2011. Using Oracle's StorageTek Search Accelerator

An Oracle White Paper January 2011. Using Oracle's StorageTek Search Accelerator An Oracle White Paper January 2011 Using Oracle's StorageTek Search Accelerator Executive Summary...2 Introduction...2 The Problem with Searching Large Data Sets...3 The StorageTek Search Accelerator Solution...3

More information

An Oracle Technical Article November 2015. Certification with Oracle Linux 6

An Oracle Technical Article November 2015. Certification with Oracle Linux 6 An Oracle Technical Article November 2015 Certification with Oracle Linux 6 Oracle Technical Article Certification with Oracle Linux 6 Introduction... 1 Comparing Oracle Linux 6 and Red Hat Enterprise

More information

An Oracle White Paper February 2010. Rapid Bottleneck Identification - A Better Way to do Load Testing

An Oracle White Paper February 2010. Rapid Bottleneck Identification - A Better Way to do Load Testing An Oracle White Paper February 2010 Rapid Bottleneck Identification - A Better Way to do Load Testing Introduction You re ready to launch a critical Web application. Ensuring good application performance

More information

Top Ten Reasons for Deploying Oracle Virtual Networking in Your Data Center

Top Ten Reasons for Deploying Oracle Virtual Networking in Your Data Center Top Ten Reasons for Deploying Oracle Virtual Networking in Your Data Center Expect enhancements in performance, simplicity, and agility when deploying Oracle Virtual Networking in the data center. ORACLE

More information

An Oracle White Paper October 2011. Why CRM Has Failed the Customer And What to Do About It

An Oracle White Paper October 2011. Why CRM Has Failed the Customer And What to Do About It An Oracle White Paper October 2011 Why CRM Has Failed the Customer And What to Do About It Introduction Customer relationship management (CRM) one of the great application categories to emerge over the

More information

SIX QUESTIONS TO ASK ANY VENDOR BEFORE SIGNING A SaaS E-COMMERCE CONTRACT

SIX QUESTIONS TO ASK ANY VENDOR BEFORE SIGNING A SaaS E-COMMERCE CONTRACT SIX QUESTIONS TO ASK ANY VENDOR BEFORE SIGNING A SaaS E-COMMERCE CONTRACT When evaluating software-as-aservice, particularly e-commerce SaaS solutions, companies often focus on comparing product features

More information

Proof-of-Concept Done Right: Mitigating the Risk of Policy Administration System Migrations

Proof-of-Concept Done Right: Mitigating the Risk of Policy Administration System Migrations A Joint Strategy Brief from Oracle and Capgemini September 2010 Proof-of-Concept Done Right: Mitigating the Risk of Policy Administration System Migrations EXECUTIVE OVERVIEW... 1 POC DONE RIGHT: A CASE

More information

An Oracle White Paper September 2012. Integrated Technology Solutions: Driving the AEC Revolution

An Oracle White Paper September 2012. Integrated Technology Solutions: Driving the AEC Revolution An Oracle White Paper September 2012 Integrated Technology Solutions: Driving the AEC Revolution Introduction The Architecture, Engineering and Construction (AEC) industry remains fragmented prohibiting

More information

Mobile-First Strategy. CIO Executive Interview

Mobile-First Strategy. CIO Executive Interview Mobile-First Strategy CIO Executive Interview Mark Sunday, CIO of Oracle Corporation, interviewed Suhas Uliyar, Vice President of Mobile Strategy Product Management at Oracle, to learn about the critical

More information

April 2014. Oracle Higher Education Investment Executive Brief

April 2014. Oracle Higher Education Investment Executive Brief April 2014 Oracle Higher Education Investment Executive Brief Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be

More information

Shifting Gears: Manual to Automatic. Conducted by Oracle and the National Association of State Auditors, Comptrollers and Treasurers

Shifting Gears: Manual to Automatic. Conducted by Oracle and the National Association of State Auditors, Comptrollers and Treasurers August 2012 Shifting Gears: Manual to Automatic Statewide Financial Reporting and Performance Data Analysis Survey Conducted by Oracle and the National Association of State Auditors, Comptrollers and Treasurers

More information

An Oracle White Paper October 2011. BI Publisher 11g Scheduling & Apache ActiveMQ as JMS Provider

An Oracle White Paper October 2011. BI Publisher 11g Scheduling & Apache ActiveMQ as JMS Provider An Oracle White Paper October 2011 BI Publisher 11g Scheduling & Apache ActiveMQ as JMS Provider Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service

Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service How to Connect Applications More Quickly and with Less Risk O R A C L E W H I T E P A P E R O C T O B E R 2 0 1

More information

Oracle Primavera Gateway

Oracle Primavera Gateway Oracle Primavera Gateway Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is

More information

2011 Customer Experience Impact Report. Getting to the Heart of the Consumer and Brand Relationship

2011 Customer Experience Impact Report. Getting to the Heart of the Consumer and Brand Relationship 2011 Customer Experience Impact Report Getting to the Heart of the Consumer and Brand Relationship Today, consumers call the shots. With globalization and the internet providing nearly unlimited choices,

More information

An Oracle Technical Article March 2015. Certification with Oracle Linux 7

An Oracle Technical Article March 2015. Certification with Oracle Linux 7 An Oracle Technical Article March 2015 Certification with Oracle Linux 7 Oracle Technical Article Certification with Oracle Linux 7 Introduction...1 Comparing Oracle Linux 7 and Red Hat Enterprise Linux

More information

PEOPLESOFT HELPDESK FOR HUMAN RESOURCES

PEOPLESOFT HELPDESK FOR HUMAN RESOURCES PEOPLESOFT HELPDESK FOR HUMAN RESOURCES Today s Human Resource organizations are faced with the challenge of providing rapid and high quality customer service to their workforce while containing or reducing

More information

Oracle Taleo Enterprise Cloud Service. Talent Intelligence for Employee Insight

Oracle Taleo Enterprise Cloud Service. Talent Intelligence for Employee Insight Oracle Taleo Enterprise Cloud Service Talent Intelligence for Employee Insight Talent intelligence comprises insight and information about your people. It provides executives with a high-level view of

More information

The Role of Data Integration in Public, Private, and Hybrid Clouds

The Role of Data Integration in Public, Private, and Hybrid Clouds The Role of Data Integration in Public, Private, and Hybrid Clouds In today s information-driven economy, data is a fundamental asset to most businesses. As more and more of that data moves to the cloud,

More information

Core Systems Modernization

Core Systems Modernization Core Systems Modernization Harnessing the Power of Rules-Based Policy Administration ORACLE STRATEGY BRIEF JULY 2014 Table of Contents Executive Overview 1 Introduction: What s Behind the Drive to Modernize?

More information

An Oracle Best Practice Guide March 2012. Best Practices for E-Mail Marketing

An Oracle Best Practice Guide March 2012. Best Practices for E-Mail Marketing An Oracle Best Practice Guide March 2012 Best Practices for E-Mail Marketing Introduction... 1 Ensuring E-Mail Marketing Success Through Best Practices... 2 1. Design Processes to Facilitate Your Marketing

More information

ORACLE OPS CENTER: VIRTUALIZATION MANAGEMENT PACK

ORACLE OPS CENTER: VIRTUALIZATION MANAGEMENT PACK ORACLE OPS CENTER: VIRTUALIZATION MANAGEMENT PACK KEY FEATURES LIFECYCLE MANAGEMENT OF VIRTUALIZATION TECHNOLOGIES MADE SIMPLE Automation of lifecycle management reduces costs and errors while improving

More information

Oracle Service Cloud and Oracle Field Service Cloud Accelerator

Oracle Service Cloud and Oracle Field Service Cloud Accelerator Oracle Service Cloud and Oracle Field Service Cloud Accelerator If your contact center and field service operations are still functioning as independent entities, you have new opportunities to elevate

More information

Oracle Identity Management Concepts and Architecture. An Oracle White Paper December 2003

Oracle Identity Management Concepts and Architecture. An Oracle White Paper December 2003 Oracle Identity Management Concepts and Architecture An Oracle White Paper December 2003 Oracle Identity Management Concepts and Architecture Introduction... 3 Identity management... 3 What is Identity

More information

An Oracle Best Practice Guide March 2012. Best Practices for Oracle RightNow Cobrowse Cloud Service

An Oracle Best Practice Guide March 2012. Best Practices for Oracle RightNow Cobrowse Cloud Service An Oracle Best Practice Guide March 2012 Best Practices for Oracle RightNow Cobrowse Cloud Service Introduction Using phone or chat channels is a popular way for customer support staff to communicate with

More information

Oracle Insurance Revenue Management and Billing ORACLE WHITE PAPER JULY 2014

Oracle Insurance Revenue Management and Billing ORACLE WHITE PAPER JULY 2014 Oracle Insurance Revenue Management and Billing ORACLE WHITE PAPER JULY 2014 Introduction 1 Oracle Insurance Revenue Management and Billing 2 Features Overview 2 Features by Category 3 Billing 4 Payment

More information

PeopleSoft Enterprise Learning Management

PeopleSoft Enterprise Learning Management PeopleSoft Enterprise Learning Management Organizations continue to use effective talent management practices to address a variety of business challenges and gain a competitive advantage. These challenges

More information

Driving the Business Forward with Human Capital Management. Five key points to consider before you invest

Driving the Business Forward with Human Capital Management. Five key points to consider before you invest Driving the Business Forward with Human Capital Management Five key points to consider before you invest For HR leaders to contribute to the business successfully, they need HR solutions with the right

More information

Oracle Sales Cloud for Consumer Goods

Oracle Sales Cloud for Consumer Goods S U M M E R 1 5 Oracle Sales Cloud for Consumer Goods Oracle Sales Cloud for Consumer Goods is a comprehensive industry solution that includes trade promotion management and retail execution. The retail

More information

An Oracle White Paper June 2011. Tackling Fraud and Error

An Oracle White Paper June 2011. Tackling Fraud and Error An Oracle White Paper June 2011 Tackling Fraud and Error 1 Executive Overview Fraud and error has been estimated to cost the public finances approximately 17.6bn in 2010 alone 1. Getting to the root cause

More information

An Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service

An Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service An Oracle White Paper August 2013 Oracle Service Cloud Integration with Oracle Siebel Service Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS

An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS 1 Introduction Business Intelligence systems have been helping organizations improve performance by

More information

An Oracle White Paper August 2011. Oracle VM 3: Application-Driven Virtualization

An Oracle White Paper August 2011. Oracle VM 3: Application-Driven Virtualization An Oracle White Paper August 2011 Oracle VM 3: Application-Driven Virtualization Introduction Virtualization has experienced tremendous growth in the datacenter over the past few years. Recent Gartner

More information

Time to Query Your Quotes?

Time to Query Your Quotes? Time to Query Your Quotes? Overlooked Data Delivers Powerful Business Insight ORACLE WHITE PAPER FEBRUARY 2015 Table of Contents Introduction 1 Discover a Hidden Treasure Trove 2 Removing Roadblocks 3

More information

Introduction. Automated Discovery of IT assets

Introduction. Automated Discovery of IT assets ORACLE DATABASE LIFECYCLE MANAGEMENT PACK ORACLE DATABASE LIFECYCLE MANAGEMENT PACK KEY FEATURES Auto Discovery of hosts and databases Inventory tracking and reporting Database provisioning Schema and

More information

Simplifying Contact Center Technology

Simplifying Contact Center Technology Simplifying Contact Center Technology Eliminating complexity with a single-vendor on-demand contact center solution An Oracle White Paper August 2006 Simplifying Contact Center Technology EXECUTIVE OVERVIEW

More information

PeopleSoft Enterprise Directory Interface

PeopleSoft Enterprise Directory Interface PeopleSoft Enterprise Directory Interface Today s self-service applications deliver information and functionality to large groups of users over the internet. Organizations use these applications as a cost-effective

More information

An Oracle White Paper June, 2013. Enterprise Manager 12c Cloud Control Application Performance Management

An Oracle White Paper June, 2013. Enterprise Manager 12c Cloud Control Application Performance Management An Oracle White Paper June, 2013 Enterprise Manager 12c Cloud Control Executive Overview... 2 Introduction... 2 Business Application Performance Monitoring... 3 Business Application... 4 User Experience

More information

An Oracle White Paper November 2010. Leveraging Massively Parallel Processing in an Oracle Environment for Big Data Analytics

An Oracle White Paper November 2010. Leveraging Massively Parallel Processing in an Oracle Environment for Big Data Analytics An Oracle White Paper November 2010 Leveraging Massively Parallel Processing in an Oracle Environment for Big Data Analytics 1 Introduction New applications such as web searches, recommendation engines,

More information

An Oracle White Paper February 2013. Integration with Oracle Fusion Financials Cloud Service

An Oracle White Paper February 2013. Integration with Oracle Fusion Financials Cloud Service An Oracle White Paper February 2013 Integration with Oracle Fusion Financials Cloud Service Executive Overview Cloud computing is a vision that is increasingly turning to reality for many companies. Enterprises,

More information

An Oracle White Paper March 2012. Managing Metadata with Oracle Data Integrator

An Oracle White Paper March 2012. Managing Metadata with Oracle Data Integrator An Oracle White Paper March 2012 Managing Metadata with Oracle Data Integrator Introduction Metadata information that describes data is the foundation of all information management initiatives aimed at

More information

An Oracle White Paper November 2010. Oracle Business Intelligence Standard Edition One 11g

An Oracle White Paper November 2010. Oracle Business Intelligence Standard Edition One 11g An Oracle White Paper November 2010 Oracle Business Intelligence Standard Edition One 11g Introduction Oracle Business Intelligence Standard Edition One is a complete, integrated BI system designed for

More information

The new Manage Requisition Approval task provides a simple and user-friendly interface for approval rules management. This task allows you to:

The new Manage Requisition Approval task provides a simple and user-friendly interface for approval rules management. This task allows you to: SELF SERVICE PROCUREMENT Oracle Fusion Self Service Procurement streamlines the purchase requisitioning process using a consumer centric approach and helps control the employee spending by enforcing the

More information

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime An Oracle White Paper November 2011 Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime Disclaimer The following is intended to outline our general product direction.

More information

An Oracle White Paper March 2013. Oracle s Single Server Solution for VDI

An Oracle White Paper March 2013. Oracle s Single Server Solution for VDI An Oracle White Paper March 2013 Oracle s Single Server Solution for VDI Introduction The concept of running corporate desktops in virtual machines hosted on servers is a compelling proposition. In contrast

More information

Oracle Database Backup Service. Secure Backup in the Oracle Cloud

Oracle Database Backup Service. Secure Backup in the Oracle Cloud Oracle Database Backup Service Secure Backup in the Oracle Cloud Today s organizations are increasingly adopting cloud-based IT solutions and migrating on-premises workloads to public clouds. The motivation

More information

ORACLE RETAIL BACK OFFICE

ORACLE RETAIL BACK OFFICE ORACLE RETAIL BACK OFFICE ORACLE RETAIL BACK OFFICE IS A BROWSER-BASED APPLICATION THAT PROVIDES ACCESS TO VITAL STORE INFORMATION FROM ANYWHERE IN THE STORE. KEY CAPABILITIES Improve operational efficiencies

More information

An Oracle Best Practice Guide April 2012. Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service

An Oracle Best Practice Guide April 2012. Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service An Oracle Best Practice Guide April 2012 Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service Introduction... 1 Understanding the Problem... 2 Addressing the Problem

More information

Oracle Cloud for Midsize Service Companies. An Oracle Industry Brief

Oracle Cloud for Midsize Service Companies. An Oracle Industry Brief Oracle Cloud for Midsize Service Companies An Oracle Industry Brief Competition is everywhere. Clients are demanding. Top talent is scarce. Globalization of services keeps changing your market. Face these

More information

Oracle Cloud Platform. For Application Development

Oracle Cloud Platform. For Application Development Oracle Cloud Platform For Application Development Cloud computing is now broadly accepted as an economical way to share a pool of configurable computing resources. 87 percent of the businesses that participated

More information

An Oracle White Paper June 2013. Oracle Linux Management with Oracle Enterprise Manager 12c

An Oracle White Paper June 2013. Oracle Linux Management with Oracle Enterprise Manager 12c An Oracle White Paper June 2013 Oracle Linux Management with Oracle Enterprise Manager 12c Introduction... 1 Oracle Enterprise Manager 12c Overview... 3 Managing Oracle Linux with Oracle Enterprise Manager

More information

The New Business of Business Leaders. Hiring and Onboarding

The New Business of Business Leaders. Hiring and Onboarding The New Business of Business Leaders Hiring and Onboarding In the new millennium, leading business organizations capture data about people, turning it into actionable information, and using it for making

More information

An Oracle White Paper October 2011. Migrating Customers to Lower-Cost Channels

An Oracle White Paper October 2011. Migrating Customers to Lower-Cost Channels An Oracle White Paper October 2011 Migrating Customers to Lower-Cost Channels Executive Overview Are you pressured to lower your contact center costs? Are customers insisting that you improve service?

More information

Maximizing Profitability with Cloud Collaboration for your Business

Maximizing Profitability with Cloud Collaboration for your Business Maximizing Profitability with Cloud Collaboration for your Business Oracle Communications Unified Communications Suite O R A C L E W H I T E P A P E R J U L Y 2 0 1 5 Executive Overview The fabric of communications

More information

The Oracle Mobile Security Suite: Secure Adoption of BYOD

The Oracle Mobile Security Suite: Secure Adoption of BYOD An Oracle White Paper April 2014 The Oracle Mobile Security Suite: Secure Adoption of BYOD Executive Overview BYOD (Bring Your Own Device) is the new mobile security imperative and every organization will

More information

Oracle Human Resources

Oracle Human Resources Oracle Human Resources Oracle Human Resources (HR) is a powerful tool for optimizing the use of the human assets of your business, whether you operate in the private or public sector. It allows you to

More information

An Oracle White Paper October 2009. An Integrated Approach to Fighting Financial Crime: Leveraging Investments in AML and Fraud Solutions

An Oracle White Paper October 2009. An Integrated Approach to Fighting Financial Crime: Leveraging Investments in AML and Fraud Solutions An Oracle White Paper October 2009 An Integrated Approach to Fighting Financial Crime: Leveraging Investments in AML and Fraud Solutions Executive Overview Today s complex financial crime schemes pose

More information

An Oracle White Paper February 2012. Oracle Human Capital Management: Leadership that Drives Business Value. How HR Increases Value

An Oracle White Paper February 2012. Oracle Human Capital Management: Leadership that Drives Business Value. How HR Increases Value An Oracle White Paper February 2012 Oracle Human Capital Management: Leadership that Drives Business Value How HR Increases Value Introduction Joyce Westerdahl shares the story of how Oracle s HR organization

More information

ORACLE SUPPLIER MANAGEMENT: SUPPLIER HUB AND SUPPLIER LIFECYCLE MANAGEMENT

ORACLE SUPPLIER MANAGEMENT: SUPPLIER HUB AND SUPPLIER LIFECYCLE MANAGEMENT ORACLE SUPPLIER MANAGEMENT: SUPPLIER HUB AND SUPPLIER LIFECYCLE MANAGEMENT A SINGLE SOURCE OF TRUTH FOR SUPPLIER-SPECIFIC DATA CONSOLIDATE Master repository for suppliers Import supplier data from any

More information

An Oracle White Paper February 2011. Oracle Revenue Management and Billing for Healthcare Payers

An Oracle White Paper February 2011. Oracle Revenue Management and Billing for Healthcare Payers An Oracle White Paper February 2011 Oracle Revenue Management and Billing for Healthcare Payers INTRODUCTION... 1 ORACLE REVENUE MANAGEMENT AND BILLING FOR HEALTHCARE PAYERS... 3 FEATURES OVERVIEW... 3

More information

Conquering the Complexity of Client-Centricity

Conquering the Complexity of Client-Centricity An Oracle White Paper May 2013 Conquering the Complexity of Client-Centricity How a strategic approach to revenue management and billing can solidify payments industry partnerships and revenue streams

More information

Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015

Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015 Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015 Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015

Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015 Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015 Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

Virtual Compute Appliance Frequently Asked Questions

Virtual Compute Appliance Frequently Asked Questions General Overview What is Oracle s Virtual Compute Appliance? Oracle s Virtual Compute Appliance is an integrated, wire once, software-defined infrastructure system designed for rapid deployment of both

More information

An Oracle White Paper February 2012. 2012 B2B E-Commerce Survey: Results and Trends

An Oracle White Paper February 2012. 2012 B2B E-Commerce Survey: Results and Trends An Oracle White Paper February 2012 2012 B2B E-Commerce Survey: Results and Trends Introduction Although business to consumer (B2C) gets a lot of attention for being on the sexy side of e- commerce, 2010

More information

Prescription for a Healthier Tomorrow: Considerations for Health Insurance IT Modernization in Brazil ORACLE WHITE PAPER JULY 2014

Prescription for a Healthier Tomorrow: Considerations for Health Insurance IT Modernization in Brazil ORACLE WHITE PAPER JULY 2014 Prescription for a Healthier Tomorrow: Considerations for Health Insurance IT Modernization in Brazil ORACLE WHITE PAPER JULY 2014 Disclaimer The following is intended to outline our general product direction.

More information