Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015

Size: px
Start display at page:

Download "Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015"

Transcription

1 Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015

2 Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. [O.FOOTER] ENTER TITLE OF DOCUMENT HERE

3 Table of Contents Disclaimer 1 Introduction 2 Overview 2 Courtesy Callback 4 Call Reconnect 5 Broadcast Notifications 6 Communications-Enabled Workflows 7 Application-Driven Session Recording 8 Context-Aware Click-to-Call 9 Customized Notifications 10 Outbound Video Sharing 11 CEG Product Family 12 Key Features and Benefits 12 Conclusion 13 1 ENTER TITLE OF DOCUMENT HERE

4 Forward-looking financial services firms are continuously seeking innovative ways to bolster productivity & enhance customer satisfaction. With CEG, Atlas was able to cost-effectively weave interactive, context-aware communications into our client s CRM solution to remove process inefficiencies & improve the flow of critical information. Indrajit Ghosh,CTO, Atlas Communications Technology Introduction This guide describes potential applications for Oracle Communications Extension Group. It includes a brief functional overview of Oracle Communications Extension Group and offers examples of how the solution can be used to communications-enable various applications and workflows. The applications described are illustrative and not comprehensive. The guide is intended for enterprise IT professionals, systems integrators, and independent software vendors (ISVs) thinking about developing communications-enabled applications that enhance business practices and improve internal communications and customer interactions. Overview Oracle Communications Extension Group (CEG) is advanced middleware that enables enterprises and third-party software developers to integrate interactive IP communications services with business applications. By adding interactive voice, video, and messaging to websites and software applications and intelligently orchestrating sessions according to presence information and business rules, organizations can eliminate process inefficiencies and improve decision-making, employee productivity, and customer service. Oracle CEG enables web developers to use familiar service-oriented architecture (SOA) development tools and frameworks to easily establish and control interactive IP communications sessions. It provides a communications abstraction layer that shields developers from the complexities of the underlying IP communications infrastructure so they can focus on creative business innovation. The solution helps development teams save time and money by reusing service components and making moreefficient use of development resources. It is a member of the Hyper-Connected Enterprise family of solutions designed to help enterprises deliver trusted, first-class UC and collaboration services. The following sections describe potential enterprise applications for Oracle CEG, including:» Courtesy callback» Call reconnect» Broadcast notifications» Communications-enabled workflows» Application-driven session recording» Context-aware click-to-call» Customized notifications» Outbound video sharing 2 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

5 Figure 1: Oracle Communications Extension Group (CEG) enables enterprises and third-party software developers to integrate interactive IP communications services with business applications. 3 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

6 Courtesy Callback Despite diligent planning, sometimes contact center call volumes exceed capacity, resulting in negative customer experiences. The Oracle Courtesy Callback Application informs a customer when there is a delay in reaching an agent and offers them the opportunity to be called back on a designated number when an agent is available. The Oracle Courtesy Callback solution complements any existing contact center core network. Key advantages and benefits include the following:» Improves customer satisfaction» Helps to normalize agent workloads across schedules» Integrates with existing IVR, automatic call distribution (ACD), and UC systems Figure 2: An example deployment of the Oracle Courtesy Callback Application 4 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

7 Call Reconnect Contact center operators are often faced with scenarios where voice communications sessions between customer and agent are abnormally disconnected due to equipment failures or media path impairments. Regardless of the cause of the interruption, customers can become frustrated and agent productivity is reduced. The Oracle Call Reconnect solution monitors active sessions, detects failures and automatically reconnects the original agent and customer. CEG works with third party contact center systems to rapidly restore calls with full context. Key advantages and benefits include the following:» Improves customer satisfaction» Helps to improve agent productivity» Integrates with existing IVR, automatic call distribution (ACD), and UC systems Figure 3: An example deployment of the Oracle Call Reconnect Application 5 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

8 Broadcast Notifications Businesses, government agencies, schools, and universities can leverage Oracle Communications Extension Group to automate broadcast announcements. Voice, short message service (SMS), or messages can be delivered to a community of users en masse for emergency announcements and informational notifications or to promote products, events, and services. Session Initiation Protocol (SIP) communications protocols enable the message to reach virtually any type of mobile or fixed communications device: cell phones, laptops, tablets, and desktop systems. Broadcasts can be scheduled in advance or initiated on an ad hoc basis to administratively defined user communities. Key advantages and benefits of Oracle Communications Extension Group include the following:» Enables a variety of applications (reverse 911, emergency notifications, voice blasts)» Supports multiple communications channels (voice, SMS, )» Integrates with existing directory systems and communications infrastructure» Supports ad hoc and scheduled notifications Figure 4: An example broadcast notifications application 6 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

9 Communications-Enabled Workflows Enterprises can use Oracle Communications Extension Group to add interactive communications to automated business processes. Presence-based voice, video, or chat sessions can be integrated into workflows to expedite decision-making and remove human latency from business processes. Sessions can be established automatically as part of supply chain management (SCM), customer relationship management (CRM), enterprise resource planning (ERP), or other back office system events and processes. Key advantages and benefits include the following:» Removes human latency from business practices» Expedites and improves decision-making» Enhances a wide range of applications (ERP, CRM, SCM, and so on)» Supports multiple communications channels (voice, video, instant messaging [IM]) Figure 5: A simple example of a communications-enabled workflow. 7 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

10 Application-Driven Session Recording Enterprises often need to record real time communications sessions when certain types of business are being transacted. For example, stock brokers may need to record a customer s buy/sell order and merchants may need to record a customer s payment authorization. Oracle Communications Extension Group enables recordings to be driven by the business systems used to facilitate these transactions. Application developers can add recording commands to the order entry and CRM systems used by brokers and agents to process customer transactions. Key advantages and benefits include the following:» Recordings can be correlated and stored with associated business transactions» Recordings can dynamically start/stop to capture only the interactions of interest» Ensures compliance with industry and government regulations Figure 6: Example of application-driven recording 8 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

11 Context-Aware Click-to-Call Contact centers can improve sales and service by providing agents with pertinent customer context as part of call setup. Context can be captured from SIP sessions or web pages with click-to-call capabilities, including social networking and social media sites or customer-facing websites. When a user initiates a chat or a voice session, the user s web page, social media user profile, or session signaling can be used to route calls to the sales or service representative who is best qualified to assist in terms of skills, spoken language, or other administratively defined attributes or business rules. Contextual data can be shared with a CRM application, which delivers it to the agent in the form of a screen pop. By automatically providing sales and service representatives with meaningful customer information, businesses can streamline transactions and reduce or eliminate interactive voice response (IVR) dealings. Key advantages and benefits include the following:» Enhances customer experience; improves customer satisfaction and retention» Reduces IVR input; eliminates repetitive information exchanges» Increases agent productivity; reduces call lengths» Enables personalized or priority services for high-value clients Figure 7: Example of context-aware click-to-call application 9 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

12 Customized Notifications Enterprises can leverage Oracle Communications Extension Group to deliver customized notifications in an automated fashion. Tailored voice or SMS messages can be delivered to individuals for appointment reminders, for transportation and delivery logistics, or as part of outbound campaigns. The recipients can be redirected to an IVR system to confirm, cancel, or reschedule services. Key advantages and benefits include the following:» Supports multiple communications channels (recorded voice, SMS, )» Enables a wide range of applications (appointment reminders, business promotions, delivery confirmations, flight reminders, transportation logistics)» Integrates with existing IVR, automatic call distribution (ACD), and UC systems» Provides comprehensive CDRs for all sessions Figure 8: Example of customized notification application 10 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

13 Outbound Video Sharing Enterprises can leverage Oracle Communications Extension Group to deliver customized notifications in an automated fashion. Tailored voice or SMS messages can be delivered to individuals for appointment reminders, for transportation and delivery logistics, or as part of outbound campaigns. The recipients can be redirected to an IVR system to confirm, cancel, or reschedule services. Key advantages and benefits include the following:» Supports multiple communications channels (recorded voice, SMS, )» Enables a wide range of applications (appointment reminders, business promotions, delivery confirmations, flight reminders, transportation logistics)» Integrates with existing IVR, automatic call distribution (ACD), and UC systems» Provides comprehensive CDRs for all sessions Figure 9: Example of outbound video sharing application 11 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

14 CEG Product Family Oracle Communications WebRTC Session Controller enables reliable, interoperable, and secure WebRTC deployments that transform contact center, unified communications, and communications services applications. Oracle Communications Converged Application Server is the industry s most widely used and most powerful converged Java EE, SIP, and application server, delivering a carrier-grade, open, standards-based development and deployment platform for next-generation communications applications. Oracle Communications Services Gatekeeper is an open, standards-based API exposure platform with expansive API management capabilities to manage the entire API lifecycle, enabling enterprises to accelerate development, engage with partners and monetize assets. Combined with industry leading service level agreement management, analytics and an extensive array of built-in communications services, the platform has enabled enterprises to implement a variety of business models with partners and developers. Oracle Communications Application Session Controller is an integrated communications controller and web application server that enables enterprises to orchestrate and control real-time voice and video communications using web services. It enables real-time communications between business applications and communications systems based on SIP. It complements the rest of the CEG product family with a range of advanced media handling capabilities. Key Features and Benefits Oracle Communication Extension Group products deliver a rich feature set that enables many business benefits through the applications described in this guide. Details Features Benefits» Rich communications abstraction layer» Integrated session control for signaling and media» Advanced service orchestration» Fully standards-based solution» Flexible session control and routing policies» Extensive compliance logging» Carrier-class, high-availability operation» Comprehensive management» Enables rapid communications to selected audiences» Removes latency from business processes» Leverages social media audiences» Ensures compliance» Improves customer responsiveness» Increases contact center agent productivity 12 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

15 Conclusion Enterprise and third-party software developers can integrate interactive IP communications services with business applications, using Oracle Communications Extension Group. With Oracle Communications Extension Group and its communications abstraction layer, development teams can gain time efficiencies and save money while focusing on business innovation and developing interactive communications. Enterprises that add interactive voice, video, and messaging to websites and software applications can eliminate process inefficiencies and improve decision-making, employee productivity, and customer service. They can also rapidly communicate to selected audiences, remove latency from processes, leverage social media audiences, ensure compliance, increase customer responsiveness, and increase contact center productivity. 13 ORACLE COMMUNICATIONS EXTENSION GROUP: ENTERPRISE APPLICATION GUIDE

16 Oracle Corporation, World Headquarters Worldwide Inquiries 500 Oracle Parkway Phone: Redwood Shores, CA 94065, USA Fax: CONNECT WITH US blogs.oracle.com/oracle facebook.com/oracle twitter.com/oracle oracle.com Copyright 2015, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group White Paper Title August 2015 Author: [OPTIONAL] Contributing Authors: [OPTIONAL]

Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015

Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015 Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015 Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

An Oracle White Paper July 2013. Introducing the Oracle Home User in Oracle Database 12c for Microsoft Windows

An Oracle White Paper July 2013. Introducing the Oracle Home User in Oracle Database 12c for Microsoft Windows An Oracle White Paper July 2013 Introducing the Oracle Home User Introduction Starting with Oracle Database 12c Release 1 (12.1), Oracle Database on Microsoft Windows supports the use of an Oracle Home

More information

Maximizing Profitability with Cloud Collaboration for your Business

Maximizing Profitability with Cloud Collaboration for your Business Maximizing Profitability with Cloud Collaboration for your Business Oracle Communications Unified Communications Suite O R A C L E W H I T E P A P E R J U L Y 2 0 1 5 Executive Overview The fabric of communications

More information

An Oracle Communications White Paper December 2014. Serialized Asset Lifecycle Management and Property Accountability

An Oracle Communications White Paper December 2014. Serialized Asset Lifecycle Management and Property Accountability An Oracle Communications White Paper December 2014 Serialized Asset Lifecycle Management and Property Accountability Disclaimer The following is intended to outline our general product direction. It is

More information

March 2014. Oracle Business Intelligence Discoverer Statement of Direction

March 2014. Oracle Business Intelligence Discoverer Statement of Direction March 2014 Oracle Business Intelligence Discoverer Statement of Direction Oracle Statement of Direction Oracle Business Intelligence Discoverer Disclaimer This document in any form, software or printed

More information

A Comprehensive Solution for API Management

A Comprehensive Solution for API Management An Oracle White Paper March 2015 A Comprehensive Solution for API Management Executive Summary... 3 What is API Management?... 4 Defining an API Management Strategy... 5 API Management Solutions from Oracle...

More information

An Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision

An Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision An Oracle White Paper February 2014 Centralized vs. Distributed SIP Trunking: Making an Informed Decision Executive Overview Businesses across the globe are migrating from TDM access services to SIP trunks

More information

Oracle Sales Cloud Configuration, Customization and Integrations

Oracle Sales Cloud Configuration, Customization and Integrations WINTER 15 Oracle Sales Cloud Configuration, Customization and Integrations Oracle's standards-based, open and flexible platform makes it easy to rapidly build and deploy rich applications or integrate

More information

Oracle s WebRTC Solution for the Enterprise. Enabling secure, reliable, and scalable communications within browsers and mobile applications

Oracle s WebRTC Solution for the Enterprise. Enabling secure, reliable, and scalable communications within browsers and mobile applications Oracle s WebRTC Solution for the Enterprise Enabling secure, reliable, and scalable communications within browsers and mobile applications WebRTC enhances customer interactions and unleashes business innovation

More information

April 2014. Oracle Higher Education Investment Executive Brief

April 2014. Oracle Higher Education Investment Executive Brief April 2014 Oracle Higher Education Investment Executive Brief Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be

More information

An Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service

An Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service An Oracle White Paper August 2013 Oracle Service Cloud Integration with Oracle Siebel Service Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

Connect the Contact Center to the Field with Oracle Service Cloud

Connect the Contact Center to the Field with Oracle Service Cloud Connect the Contact Center to the Field with Oracle Service Cloud O R A C L E W H I T E P A P E R J U N E 2 0 1 5 Disclaimer: This document is for informational purposes. It is not a commitment to deliver

More information

Oracle s BigMachines Solutions. Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies

Oracle s BigMachines Solutions. Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies Oracle s BigMachines Solutions Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies Oracle s BigMachines cloud-based solutions enable both enterprise

More information

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE INTELLIGENT SOCIAL LISTENING KEY FEATURES Cross-network publishing Post scheduling Message targeting Assignments and workflow Roles and teams Audit

More information

Field Service Management in the Cloud

Field Service Management in the Cloud Field Service Management in the Cloud The Rise of Cloud Applications for Mission-Critical Tasks ORACLE WHITE PAPER DECEMBER 2014 Introduction Since the introduction of cloud applications for customer relationship

More information

G Cloud 7 Pricing Document

G Cloud 7 Pricing Document G Cloud 7 Pricing Document October 205 Pricing Pricing Information This is Oracle s G-Cloud 7 Pricing Document for the following service(s): Metered Usage Oracle Java Cloud Trial B78388 Not applicable

More information

Oracle Cloud Platform. For Application Development

Oracle Cloud Platform. For Application Development Oracle Cloud Platform For Application Development Cloud computing is now broadly accepted as an economical way to share a pool of configurable computing resources. 87 percent of the businesses that participated

More information

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking An Oracle White Paper October 2010 Siebel Financial Services Customer Relationship Management for Banking Executive Overview Banks are in constant interaction with customers. A winning and proven strategy

More information

An Oracle White Paper February 2014. Oracle Data Integrator 12c Architecture Overview

An Oracle White Paper February 2014. Oracle Data Integrator 12c Architecture Overview An Oracle White Paper February 2014 Oracle Data Integrator 12c Introduction Oracle Data Integrator (ODI) 12c is built on several components all working together around a centralized metadata repository.

More information

An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS

An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS 1 Introduction Business Intelligence systems have been helping organizations improve performance by

More information

An Oracle White Paper January 2014. Delivering Enterprise-Class Communications with WebRTC

An Oracle White Paper January 2014. Delivering Enterprise-Class Communications with WebRTC An Oracle White Paper January 2014 Delivering Enterprise-Class Communications with WebRTC Executive Overview WebRTC is an emerging industry standard for enabling Web browsers with real-time communications

More information

Driving Down the High Cost of Storage. Pillar Axiom 600

Driving Down the High Cost of Storage. Pillar Axiom 600 Driving Down the High Cost of Storage Pillar Axiom 600 Accelerate Initial Time to Value, and Control Costs over the Long Term Make a storage investment that will pay off in rapid time to value and low

More information

Siebel CRM Quote and Order Capture - Product and Catalog Management

Siebel CRM Quote and Order Capture - Product and Catalog Management Siebel CRM Quote and Order Capture - Product and Catalog Management Siebel Product & Catalog Management provides the capabilities to enable businesses to develop, manage and deliver dynamic product catalogs

More information

PeopleSoft Mobile Inventory Management for Healthcare

PeopleSoft Mobile Inventory Management for Healthcare PeopleSoft Mobile Inventory Management for Healthcare Oracle s PeopleSoft Mobile Inventory Management applications enable automated mobile user operations. Users perform tasks using handheld Windows-enabled

More information

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE KEY FEATURES Global social media, web, and news feed data Market-leading listening quality Automatic categorization Configurable dashboards, drill-down

More information

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime An Oracle White Paper November 2011 Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime Disclaimer The following is intended to outline our general product direction.

More information

PeopleSoft Enterprise Learning Management

PeopleSoft Enterprise Learning Management PeopleSoft Enterprise Learning Management Organizations continue to use effective talent management practices to address a variety of business challenges and gain a competitive advantage. These challenges

More information

Oracle Financial Management Analytics

Oracle Financial Management Analytics Oracle Financial Management Analytics Oracle Financial Management Analytics provides finance executives with visibility and insight into the status of their financial close process and their financial

More information

Contract Lifecycle Management for Public Sector A Procure to Pay Management System

Contract Lifecycle Management for Public Sector A Procure to Pay Management System Contract Lifecycle Management for Public Sector A Procure to Pay Management System The Integration of Finance, Supply and Acquisition ORACLE WHITE PAPER OCTOBER 2014 Disclaimer The following is intended

More information

PeopleSoft Compensation

PeopleSoft Compensation PeopleSoft Compensation Do you know which of your pay components attract top talent to your organization? Which ones are the most valuable to your employees? What is the right mix that drives employee

More information

G Cloud 7 Pricing Document

G Cloud 7 Pricing Document G Cloud 7 Pricing Document October 2015 Pricing Pricing Information This is Oracle s G-Cloud 7 Pricing Document for the following service(s): Services SaaS Extension S1 Non-Metered Usage Services SaaS

More information

Modern Customer Care In a Multi-Channel World

Modern Customer Care In a Multi-Channel World An Oracle White Paper March 2015 Modern Customer Care In a Multi-Channel World By David Lanning, Senior CX Strategist and Jeff Griebeler, Principal Sales Consultant Executive Overview The Connected Customer

More information

An Oracle White Paper June 2010. Introduction to Determinations Engines

An Oracle White Paper June 2010. Introduction to Determinations Engines An Oracle White Paper June 2010 Introduction to Determinations Engines Introduction to Determinations Engines Executive Overview IT tools and approaches can deliver significant benefits to policy implementation

More information

Oracle s Solution for Secure Remote Workers. Providing Protected Access to Enterprise Communications

Oracle s Solution for Secure Remote Workers. Providing Protected Access to Enterprise Communications Oracle s Solution for Secure Remote Workers Providing Protected Access to Enterprise Communications Our forecast shows that the worldwide mobile worker population will increase to more than 1.3 billion

More information

An Oracle White Paper September 2012. Integrated Technology Solutions: Driving the AEC Revolution

An Oracle White Paper September 2012. Integrated Technology Solutions: Driving the AEC Revolution An Oracle White Paper September 2012 Integrated Technology Solutions: Driving the AEC Revolution Introduction The Architecture, Engineering and Construction (AEC) industry remains fragmented prohibiting

More information

Oracle istore. Deliver Intelligent, Personalized Customer Experiences

Oracle istore. Deliver Intelligent, Personalized Customer Experiences Oracle istore Oracle istore is the Enterprise E-Business Suite ecommerce application that provides a personalized, comprehensive and cost-effective Internet sales channel. istore is a key component of

More information

An Oracle White Paper June 2013. Oracle Linux Management with Oracle Enterprise Manager 12c

An Oracle White Paper June 2013. Oracle Linux Management with Oracle Enterprise Manager 12c An Oracle White Paper June 2013 Oracle Linux Management with Oracle Enterprise Manager 12c Introduction... 1 Oracle Enterprise Manager 12c Overview... 3 Managing Oracle Linux with Oracle Enterprise Manager

More information

PEOPLESOFT HELPDESK FOR HUMAN RESOURCES

PEOPLESOFT HELPDESK FOR HUMAN RESOURCES PEOPLESOFT HELPDESK FOR HUMAN RESOURCES Today s Human Resource organizations are faced with the challenge of providing rapid and high quality customer service to their workforce while containing or reducing

More information

Oracle Proposals. Create Customized Proposals Quickly and Accurately

Oracle Proposals. Create Customized Proposals Quickly and Accurately Oracle Proposals Oracle Proposals is the E-Business Suite integrated application that automates and manages the creation of sales proposals. Oracle Proposals is a key component of the Oracle Customer Relationship

More information

Mobile-First Strategy. CIO Executive Interview

Mobile-First Strategy. CIO Executive Interview Mobile-First Strategy CIO Executive Interview Mark Sunday, CIO of Oracle Corporation, interviewed Suhas Uliyar, Vice President of Mobile Strategy Product Management at Oracle, to learn about the critical

More information

Oracle Order Management

Oracle Order Management Oracle Order Management Oracle Order Management is an order-to-cash solution that provides capabilities for customers, partners and employees to select the right products and services, negotiate the best

More information

Cloud-Based Content Storage Management with Oracle DIVA Cloud Service

Cloud-Based Content Storage Management with Oracle DIVA Cloud Service Cloud-Based Content Storage Management with Oracle DIVA Cloud Service Giving Broadcasters a New Avenue for Profitability ORACLE WHITE PAPER UPDATED MAY 2015 Many of our clients had been asking about digital

More information

Oracle s Unified Communications Infrastructure Solution. Delivering Secure, Reliable, and Scalable Unified Communications Services

Oracle s Unified Communications Infrastructure Solution. Delivering Secure, Reliable, and Scalable Unified Communications Services Oracle s Unified Communications Infrastructure Solution Delivering Secure, Reliable, and Scalable Unified Communications Services Oracle s UC infrastructure solution combines tightly coupled session management,

More information

Oracle Service Cloud and Oracle Field Service Cloud Accelerator

Oracle Service Cloud and Oracle Field Service Cloud Accelerator Oracle Service Cloud and Oracle Field Service Cloud Accelerator If your contact center and field service operations are still functioning as independent entities, you have new opportunities to elevate

More information

Oracle Hyperion Planning

Oracle Hyperion Planning Oracle Hyperion Planning Oracle Hyperion Planning is an agile planning solution that supports enterprise wide planning, budgeting, and forecasting using desktop, mobile and Microsoft Office interfaces.

More information

Oracle Telesales. Comprehensive Customer Management. View of Business Activities Across Operating Units

Oracle Telesales. Comprehensive Customer Management. View of Business Activities Across Operating Units Oracle Telesales Oracle Telesales is an inside sales application, optimally designed for contact center professionals, whether they are inbound or outbound telesales agents. Oracle Telesales provides a

More information

June, 2015 Oracle s Siebel CRM Statement of Direction Client Platform Support

June, 2015 Oracle s Siebel CRM Statement of Direction Client Platform Support June, 2015 Oracle s Siebel CRM Statement of Direction Client Platform Support Oracle s Siebel CRM Statement of Direction IP2016 Client Platform Support Disclaimer This document in any form, software or

More information

Oracle Value Chain Planning Inventory Optimization

Oracle Value Chain Planning Inventory Optimization Oracle Value Chain Planning Inventory Optimization Do you know what the most profitable balance is among customer service levels, budgets, and inventory cost? Do you know how much inventory to hold where

More information

ORACLE CRM ON DEMAND RELEASE 30

ORACLE CRM ON DEMAND RELEASE 30 OR A C L E D A T A S H E E T ORACLE CRM ON DEMAND RELEASE 30 Get smarter, more productive and gain the best value with Oracle CRM On Demand Release 30. Oracle CRM On Demand continues to be the most complete

More information

ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS

ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provide actionable information to conduct intelligent analysis of orders related to regions, products, periods

More information

An Oracle White Paper October 2013. Gneis Turns to Oracle to Secure and Manage SIP Trunks

An Oracle White Paper October 2013. Gneis Turns to Oracle to Secure and Manage SIP Trunks An Oracle White Paper October 2013 Gneis Turns to Oracle to Secure and Manage s Gneis Turns to Oracle to Secure and Manage s Executive Overview Gneis Global Services SA planned to introduce Session Initiation

More information

An Oracle White Paper Dec 2013. Oracle Access Management Security Token Service

An Oracle White Paper Dec 2013. Oracle Access Management Security Token Service An Oracle White Paper Dec 2013 Oracle Access Management Security Token Service Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only,

More information

Oracle Directory Services Integration with Database Enterprise User Security O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 5

Oracle Directory Services Integration with Database Enterprise User Security O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 5 Oracle Directory Services Integration with Database Enterprise User Security O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 5 Disclaimer The following is intended to outline our general product

More information

Simplify IT and Reduce TCO: Oracle s End-to-End, Integrated Infrastructure for SAP Data Centers

Simplify IT and Reduce TCO: Oracle s End-to-End, Integrated Infrastructure for SAP Data Centers Simplify IT and Reduce TCO: Oracle s End-to-End, Integrated Infrastructure for SAP Data Centers Over time, IT infrastructures have become increasingly complex and costly to manage and operate. Oracle s

More information

Oracle Hyperion Financial Close Management

Oracle Hyperion Financial Close Management Oracle Hyperion Financial Close Management Oracle Hyperion Financial Close Management is built for centralized, webbased management of period-end close activities across the extended financial close cycle.

More information

ORACLE FUSION PROJECT MANAGEMENT CLOUD SERVICE

ORACLE FUSION PROJECT MANAGEMENT CLOUD SERVICE ORACLE FUSION PROJECT MANAGEMENT CLOUD SERVICE Oracle Fusion Project Management Cloud extends planning and scheduling to the occasional project manager; to those who manage projects infrequently and not

More information

Oracle Cloud for Midsize Service Companies. An Oracle Industry Brief

Oracle Cloud for Midsize Service Companies. An Oracle Industry Brief Oracle Cloud for Midsize Service Companies An Oracle Industry Brief Competition is everywhere. Clients are demanding. Top talent is scarce. Globalization of services keeps changing your market. Face these

More information

Shifting Gears: Manual to Automatic. Conducted by Oracle and the National Association of State Auditors, Comptrollers and Treasurers

Shifting Gears: Manual to Automatic. Conducted by Oracle and the National Association of State Auditors, Comptrollers and Treasurers August 2012 Shifting Gears: Manual to Automatic Statewide Financial Reporting and Performance Data Analysis Survey Conducted by Oracle and the National Association of State Auditors, Comptrollers and Treasurers

More information

An Oracle White Paper October 2011. BI Publisher 11g Scheduling & Apache ActiveMQ as JMS Provider

An Oracle White Paper October 2011. BI Publisher 11g Scheduling & Apache ActiveMQ as JMS Provider An Oracle White Paper October 2011 BI Publisher 11g Scheduling & Apache ActiveMQ as JMS Provider Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

An Oracle White Paper July 2011. Oracle Desktop Virtualization Simplified Client Access for Oracle Applications

An Oracle White Paper July 2011. Oracle Desktop Virtualization Simplified Client Access for Oracle Applications An Oracle White Paper July 2011 Oracle Desktop Virtualization Simplified Client Access for Oracle Applications Overview Oracle has the world s most comprehensive portfolio of industry-specific applications

More information

The New Rules of Field Service Management

The New Rules of Field Service Management The New Rules of Field Service Management How Technology Can Help You Win ORACLE WHITE PAPER NOVEMBER 2014 Introduction: The New Rules Field service managers are required to do more than ever. Corporate

More information

Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service

Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service How to Connect Applications More Quickly and with Less Risk O R A C L E W H I T E P A P E R O C T O B E R 2 0 1

More information

An Oracle White Paper February 2013. Integration with Oracle Fusion Financials Cloud Service

An Oracle White Paper February 2013. Integration with Oracle Fusion Financials Cloud Service An Oracle White Paper February 2013 Integration with Oracle Fusion Financials Cloud Service Executive Overview Cloud computing is a vision that is increasingly turning to reality for many companies. Enterprises,

More information

An Oracle Best Practice Guide April 2012. Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service

An Oracle Best Practice Guide April 2012. Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service An Oracle Best Practice Guide April 2012 Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service Introduction... 1 Understanding the Problem... 2 Addressing the Problem

More information

Managed Storage Services

Managed Storage Services An Oracle White Paper January 2014 Managed Storage Services Designed to Meet Your Custom Needs for Availability, Reliability and Security A complete Storage Solution Oracle Managed Cloud Services (OMCS)

More information

Running Oracle s PeopleSoft Human Capital Management on Oracle SuperCluster T5-8 O R A C L E W H I T E P A P E R L A S T U P D A T E D J U N E 2 0 15

Running Oracle s PeopleSoft Human Capital Management on Oracle SuperCluster T5-8 O R A C L E W H I T E P A P E R L A S T U P D A T E D J U N E 2 0 15 Running Oracle s PeopleSoft Human Capital Management on Oracle SuperCluster T5-8 O R A C L E W H I T E P A P E R L A S T U P D A T E D J U N E 2 0 15 Table of Contents Fully Integrated Hardware and Software

More information

An Oracle White Paper May 2011. Distributed Development Using Oracle Secure Global Desktop

An Oracle White Paper May 2011. Distributed Development Using Oracle Secure Global Desktop An Oracle White Paper May 2011 Distributed Development Using Oracle Secure Global Desktop Introduction One of the biggest challenges software development organizations face today is how to provide software

More information

Oracle Primavera Gateway

Oracle Primavera Gateway Oracle Primavera Gateway Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is

More information

An Oracle White Paper April, 2010. Effective Account Origination with Siebel Financial Services Customer Order Management for Banking

An Oracle White Paper April, 2010. Effective Account Origination with Siebel Financial Services Customer Order Management for Banking An Oracle White Paper April, 2010 Effective Account Origination with Siebel Financial Services Customer Order Management for Banking Executive Overview In the absence of an enterprise account origination

More information

10 Questions to Ask Your On-Demand Contact Center Provider. An Oracle White Paper September 2006

10 Questions to Ask Your On-Demand Contact Center Provider. An Oracle White Paper September 2006 10 Questions to Ask Your On-Demand Contact Center Provider An Oracle White Paper September 2006 10 Questions to Ask Your On-Demand Contact Center Provider EXECUTIVE OVERVIEW Building and maintaining a

More information

Oracle Enterprise Operations Monitor

Oracle Enterprise Operations Monitor ORACLE DATA SHEET Oracle Enterprise Operations Monitor For enterprise IT managers who need to rapidly troubleshoot communications network outages and service degradations, the Oracle Enterprise Operations

More information

Delivering Multimedia Communication Services with OCCAS and Radisys Media Resource Function (MRF) A Partner Brief

Delivering Multimedia Communication Services with OCCAS and Radisys Media Resource Function (MRF) A Partner Brief Delivering Multimedia Communication Services with OCCAS and Radisys Media Resource Function (MRF) A Partner Brief The explosive growth of IP-enabled mobile devices is offering exciting new opportunities

More information

An Oracle White Paper July 2013. Enterprise Session Border Controllers in the Contact Center

An Oracle White Paper July 2013. Enterprise Session Border Controllers in the Contact Center An Oracle White Paper July 2013 Enterprise Session Border Controllers in the Contact Center Introduction... 1 Contact Center Technology Trends... 2 Shifting Customer Preferences... 2 Proliferation of Broadband

More information

Oracle Value Chain Planning Service Parts Planning

Oracle Value Chain Planning Service Parts Planning Oracle Value Chain Planning Service Parts Planning Do you need to manage a complex after sales service supply chain with all its unique challenges? Do you need to improve part availability and customer

More information

Oracle Data Integrator 12c (ODI12c) - Powering Big Data and Real-Time Business Analytics. An Oracle White Paper October 2013

Oracle Data Integrator 12c (ODI12c) - Powering Big Data and Real-Time Business Analytics. An Oracle White Paper October 2013 An Oracle White Paper October 2013 Oracle Data Integrator 12c (ODI12c) - Powering Big Data and Real-Time Business Analytics Introduction: The value of analytics is so widely recognized today that all mid

More information

PeopleSoft Enterprise Directory Interface

PeopleSoft Enterprise Directory Interface PeopleSoft Enterprise Directory Interface Today s self-service applications deliver information and functionality to large groups of users over the internet. Organizations use these applications as a cost-effective

More information

ORACLE DATA INTEGRATOR ENTERPRISE EDITION

ORACLE DATA INTEGRATOR ENTERPRISE EDITION ORACLE DATA INTEGRATOR ENTERPRISE EDITION Oracle Data Integrator Enterprise Edition 12c delivers high-performance data movement and transformation among enterprise platforms with its open and integrated

More information

An Oracle White Paper February 2013. Schneider National Implements Next - Generation IT Infrastructure

An Oracle White Paper February 2013. Schneider National Implements Next - Generation IT Infrastructure An Oracle White Paper February 2013 Schneider National Implements Next - Generation IT Infrastructure Introduction Schneider National, Inc., a leading provider of truckload, logistics, and intermodal services,

More information

Oracle Banking Platform. Enabling Transformation of Retail Banking

Oracle Banking Platform. Enabling Transformation of Retail Banking Oracle Banking Platform Enabling Transformation of Retail Banking Putting the Customer at the Heart of the Business Model The banking industry is undergoing unprecedented change. Banks are challenged to

More information

Oracle Data Integrator and Oracle Warehouse Builder Statement of Direction

Oracle Data Integrator and Oracle Warehouse Builder Statement of Direction First Published January 2010 Updated October 2013 Oracle Data Integrator and Oracle Warehouse Builder Statement of Direction Disclaimer This document in any form, software or printed matter, contains proprietary

More information

Configuring Oracle SDN Virtual Network Services on Netra Modular System ORACLE WHITE PAPER SEPTEMBER 2015

Configuring Oracle SDN Virtual Network Services on Netra Modular System ORACLE WHITE PAPER SEPTEMBER 2015 Configuring Oracle SDN Virtual Network Services on Netra Modular System ORACLE WHITE PAPER SEPTEMBER 2015 Introduction 1 Netra Modular System 2 Oracle SDN Virtual Network Services 3 Configuration Details

More information

Top Ten Reasons for Deploying Oracle Virtual Networking in Your Data Center

Top Ten Reasons for Deploying Oracle Virtual Networking in Your Data Center Top Ten Reasons for Deploying Oracle Virtual Networking in Your Data Center Expect enhancements in performance, simplicity, and agility when deploying Oracle Virtual Networking in the data center. ORACLE

More information

See What's Coming in Oracle Service Cloud

See What's Coming in Oracle Service Cloud See What's Coming in Oracle Service Cloud May 2015 Capabilities and Benefits - Release Content Document ORACLE SERVICE CLOUD MAY RELEASE OVERVIEW This latest release of Oracle Service Cloud provides significant

More information

An Oracle White Paper September 2012. Oracle Database and the Oracle Database Cloud

An Oracle White Paper September 2012. Oracle Database and the Oracle Database Cloud An Oracle White Paper September 2012 Oracle Database and the Oracle Database Cloud 1 Table of Contents Overview... 3 Cloud taxonomy... 4 The Cloud stack... 4 Differences between Cloud computing categories...

More information

Oracle s Primavera P6 Enterprise Project Portfolio Management

Oracle s Primavera P6 Enterprise Project Portfolio Management Oracle s Primavera P6 Enterprise Project Portfolio Management Oracle s Primavera P6 Enterprise Project Portfolio Management is the most powerful, robust and easy-to-use solution for prioritizing, planning,

More information

The Role of Data Integration in Public, Private, and Hybrid Clouds

The Role of Data Integration in Public, Private, and Hybrid Clouds The Role of Data Integration in Public, Private, and Hybrid Clouds In today s information-driven economy, data is a fundamental asset to most businesses. As more and more of that data moves to the cloud,

More information

An Oracle White Paper August 2010. Oracle OpenSSO Fedlet

An Oracle White Paper August 2010. Oracle OpenSSO Fedlet An Oracle White Paper August 2010 Oracle OpenSSO Fedlet Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated

More information

Oracle Sales Cloud on Smartphones and Tablets

Oracle Sales Cloud on Smartphones and Tablets O RACLE DATA SHEET - WINTER 15 Oracle Sales Cloud on Smartphones and Tablets Oracle Sales Cloud provides easy-to-use Smartphone apps for Field Sales Reps so they can quickly execute transactions that take

More information

Oracle Planning and Budgeting Cloud Service

Oracle Planning and Budgeting Cloud Service Oracle Planning and Budgeting Cloud Service Oracle Planning and Budgeting Cloud Service enables organizations of all sizes to quickly adopt world-class planning and budgeting applications with no CAPEX

More information

Improve your Customer Experience with High Quality Information

Improve your Customer Experience with High Quality Information An Oracle White Paper April 2014 Improve your Customer Experience with High Quality Information Executive Overview Businesses are better leveraging their key CX asset customer data - by building MDM foundations

More information

Oracle Human Resources

Oracle Human Resources Oracle Human Resources Oracle Human Resources (HR) is a powerful tool for optimizing the use of the human assets of your business, whether you operate in the private or public sector. It allows you to

More information

The Yin and Yang of Enterprise Project Portfolio Management and Agile Software Development: Combining Creativity and Governance

The Yin and Yang of Enterprise Project Portfolio Management and Agile Software Development: Combining Creativity and Governance An Oracle White Paper August 2011 The Yin and Yang of Enterprise Project Portfolio Management and Agile Software Development: Combining Creativity and Governance How to gain a comprehensive picture of

More information

Oracle Knowledge Solutions for Insurance. Answers that Fuel Growth

Oracle Knowledge Solutions for Insurance. Answers that Fuel Growth Oracle Knowledge Solutions for Insurance Answers that Fuel Growth When seeking to boost market share and customer retention rates, having answers makes all the difference. Timely answers help brokers and

More information

Primavera Unifier Integration Overview: A Web Services Integration Approach O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 6

Primavera Unifier Integration Overview: A Web Services Integration Approach O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 6 Primavera Unifier Integration Overview: A Web Services Integration Approach O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 6 Introduction Oracle s Primavera Unifier offers an extensible interface

More information

October 2013. A New Standard for Excellence. Transforming Education and Research with Oracle Innovation

October 2013. A New Standard for Excellence. Transforming Education and Research with Oracle Innovation October 2013 A New Standard for Excellence Transforming Education and Research with Oracle Innovation Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

Oracle Insurance Revenue Management and Billing ORACLE WHITE PAPER JULY 2014

Oracle Insurance Revenue Management and Billing ORACLE WHITE PAPER JULY 2014 Oracle Insurance Revenue Management and Billing ORACLE WHITE PAPER JULY 2014 Introduction 1 Oracle Insurance Revenue Management and Billing 2 Features Overview 2 Features by Category 3 Billing 4 Payment

More information

Oracle US Federal Human Resources

Oracle US Federal Human Resources Oracle US Federal Human Resources Oracle US Federal Human Resources (HR) enables federal agencies to optimize human capital resources. It is a proactive management tool that allows US Federal agencies

More information

INFORMATION CONNECTED

INFORMATION CONNECTED INFORMATION CONNECTED Cover Your Lending and Leasing Business from All Angles Oracle FLEXCUBE Lending and Leasing Define. Comply. Collect. Adapt. A Comprehensive Solution for All Your Lending Needs The

More information

An Oracle Strategy Brief November 2011. Rules for Rules: Bringing Order and Efficiency to the Modern Insurance Enterprise

An Oracle Strategy Brief November 2011. Rules for Rules: Bringing Order and Efficiency to the Modern Insurance Enterprise An Oracle Strategy Brief November 2011 Rules for Rules: Bringing Order and Efficiency to the Modern Insurance Enterprise Executive Overview... 1 Introduction... 2 Rules, Rules, Everywhere... 2 The Baseline:

More information

An Oracle White Paper July 2013. Accelerating Database Infrastructure Using Oracle Real Application Clusters 11g R2 and QLogic FabricCache Adapters

An Oracle White Paper July 2013. Accelerating Database Infrastructure Using Oracle Real Application Clusters 11g R2 and QLogic FabricCache Adapters An Oracle White Paper July 2013 Accelerating Database Infrastructure Using Oracle Real Application Clusters 11g R2 and QLogic FabricCache Adapters Executive Overview Thousands of companies world-wide use

More information