HP-UX Support Tools Manager (STM) Release Notes

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1 HP-UX Support Tools Manager (STM) Release Notes HP-UX 11i v3 Version: B HP Part Number: Published: March 2015 Edition: 1 (April 2015)

2 Legal Notices Copyright 2003, 2015 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor s standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing here should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Links to third-party websites take you outside the HP website. HP has no control over and is not responsible for information outside HP.com. Acknowledgements UNIX is a registered trademark of The Open Group. PostScript is a trademark of Adobe Systems Incorporated. Intel and Itanium are trademarks of Intel Corporation in the U.S. and other countries.

3 Contents HP secure development lifecycle...4 About this document...5 Revision history of the document (Current release) Support Tools Manager (STM) release notes for March 2015 release...6 Information regarding OnlineDiag (Online Diagnostics)...6 What is new in this version Overview of Support Tools Manager (STM) Installing OnlineDiag (Online Diagnostics) and support tools...8 Prerequisites...8 On web Defects fixed in various versions...9 Defect fixes in B (March 2015) version...9 Defect fixes in B (March 2013) version...9 Defect fixes in earlier releases...9 Applicable to Itanium Processor Family (IPF) and PA-RISC systems...9 Applicable only to Itanium-based systems Known problems, issues, limitations, and workaround...10 Known problems Obsolescence management Online help Product structure Product documentation...15 Software and documentation availability in native languages...15 Reporting defects Documentation feedback...16 More on Support Tools Manager (STM) product documentation...16 Support policy for HP-UX...16 Contents 3

4 HP secure development lifecycle Starting with HP-UX 11i v3 March 2013 update release, HP secure development lifecycle provides the ability to authenticate HP-UX software. Software delivered through this release has been digitally signed using HP's private key. You can now verify the authenticity of the software, before installing the products, delivered through this release. To verify the software signatures in signed depot, the following products must be installed on your system: B or later of SD (Software Distributor) A or later of HP-UX Whitelisting (WhiteListInf) To verify the signatures, run: /usr/sbin/swsign -v -s <depot_path> For more information, see Software Distributor documentation at NOTE: Ignite-UX software delivered with HP-UX 11i v3 March 2014 release or later supports verification of the software signatures in signed depot or media, during cold installation. For more information, see Ignite-UX documentation at 4

5 About this document This document provides details of the currently supported features, enhancement, installation, patches, bugs fixed across releases (if any), known problems, issues, their workarounds, policy details, and documentation details for Support Tools Manager (STM) Release Notes. Revision history of the document (Current release) Table 1 (page 5) lists all the details about this document and its release history. Table 1 Revision history of the document: Support Tools Manager (STM) (Current release) Document manufacturing part number Edition number Publication date Supported operating systems April 2015 HP-UX 11i v3 (Original edition) (Current version of the document) Revision history of the document (Current release) 5

6 1 Support Tools Manager (STM) release notes for March 2015 release This document provides the most recent product information on Support Tools Manager (STM) as a product, which is supported on HP-UX 11i v3 operating system. Table 2 (page 6) lists the product versions for which the document is applicable. Table 2 Documentation support for Support Tools Manager (STM) Operating system HP-UX 11i v3 Version B Information regarding OnlineDiag (Online Diagnostics) OnlineDiag (Online Diagnostics) software is a collection of tools that enables you to monitor and test server hardware. It comprises Event Monitoring Service (EMS) framework, Event Monitoring Service (EMS) Hardware Monitors, and Support Tools Manager (STM). NOTE: On HP-UX 11i v3 operating system, tape drives are not supported by OnlineDiag (Online Diagnostics). Although some of Support Tools Manager (STM) tools may work with tape drives, they are not supported. The tools and utilities of diagnostic that support these devices are HP StorageWorks Library and Tape Tools (L and TT). These tools are available at: For more information on Support Tools Manager (STM) and the tools offered, see Overview of Support Tools Manager (STM) (page 7). The tools of OnlineDiag (Online Diagnostics) are all contained in a Software Depot (SD) bundle, called as OnlineDiag bundle. This bundle is distributed in the following modes: OE media HP Software Depot Website NOTE: From September 2009 release onwards, SysFaultMgmt (System Fault Management) (SFM) will be the default monitoring mode. However, if OnlineDiag (Online Diagnostics) is still desired, then a switch from SysFaultMgmt (System Fault Management) (SFM) to OnlineDiag (Online Diagnostics) has to be done. Installing only OnlineDiag (Online Diagnostics) will result in the monitoring of core hardware components being left out. What is new in this version In this version of HP-UX Support Tools Manager (STM), enhanced licensing support for Support Tools Manager (STM) tools is provided. For information about defects fixed in various versions, see Defects fixed in various versions (page 9). 6 Support Tools Manager (STM) release notes for March 2015 release

7 2 Overview of Support Tools Manager (STM) Support Tools Manager (STM) provides a set of online support tools for the HP-UX system, enabling you to verify and troubleshoot system hardware, and to examine system logs. Support Tools Manager (STM) offers several types of tool, including information tools, such as the following: Verifiers Exercisers Expert tools Firmware Update tools Diagnostics and Utilities 7

8 3 Installing OnlineDiag (Online Diagnostics) and support tools This chapter describes about installation methods and supported information. NOTE: Prerequisites On web The requirements are available on the Operating Environment (OE) media. ProviderSvcsBase (PSB) product offers interface for user space processes (typically, but not limited to, WBEM Indication Providers) to retrieve error logs from HP-UX Kernel. Using these error logs, a user space process can generate event (WBEM indication or EMS [Event Monitoring Service] event), when an event of interest occurs on the system. The following are the prerequisites for installing OnlineDiag (Online Diagnostics) and Support Tools: Event Monitoring Service (EMS) version A or later ProviderSvcsBase (PSB) C xx (March 2009) or later OnlineDiag (Online Diagnostics) depot is available for download on the OE media and web. Starting from HP-UX 11i v3 September 2011 release, all the products namely ProviderSvcsBase (PSB), SysFaultMgmt (System Fault Management) (SFM), I/O Providers namely HP-UX WBEM RAIDSA Provider, HP-UX WBEM SAS Provider, HP-UX WBEM Fibre-Channel (FC) Provider, HP-UX WBEM Direct Attached Storage (DAS) Provider must be installed together to maintain compatibility among the diagnostic products. September 2011 web release onwards, all the HP-UX 11i v3 version of WBEM providers and OnlineDiag (Online Diagnostics) products, are available for download on the WBEM Management Bundle for HP-UX 11i v3 bundle page at: WBEMMgmtBundle. NOTE: HP's WBEMMgmtBundle (WBEM Management Bundle or Mega Bundle) is released only on the web. All the products from the WBEM Management bundle must be installed together. This is due to product interdependency. These products might not work if they are installed individually. 8 Installing OnlineDiag (Online Diagnostics) and support tools

9 4 Defects fixed in various versions This chapter describes about the various defects fixed for HP-UX Support Tools Manager (STM) in HP-UX 11i v3 operating systems, in multiple releases. Defect fixes in B (March 2015) version There is no defect fix in this release. Defect fixes in B (March 2013) version There is no defect fix in this release. Defect fixes in earlier releases This section describes about the defect fixes and changes made to HP-UX Support Tools Manager (STM) in the earlier release versions. Applicable to Itanium Processor Family (IPF) and PA-RISC systems Information applicable to both Itanium Processor Family (IPF) and PA-RISC systems: None Applicable only to Itanium-based systems The following information listed in the table, is applicable only to Itanium-based systems. Defect ID QXCR QXCR QXCR Description Title: OD: Diaglogd fails to read from OSEL log files Severity: Critical Problem and description: Diaglogd fails to read from OSEL log files, if the size of the log files is greater than 200KB. Diaglogd stops reading from OSEL log files and aplsrv shows the following error every 5 seconds polling interval when the size of the log files is greater than 200KB:. 07:18:45 DLOGD> Get_access_error_driver: open - fd (34) - file (/dev/diag2) 07:18:45 DLOGD> The file size is greater than the maximum size specified 07:18:45 DLOGD> Get_os_error_info: read_from_diag2 status (12) 07:18:50 DLOGD> Get_access_error_driver: open - fd (34) - file (/dev/diag2) 07:18:50 DLOGD> The file size is greater than the maximum size specified 07:18:50 DLOGD> Get_os_error_info: read_from_diag2 status (12) Resolution: This issue is fixed in this release. Title: OD: Mask unsupported LUN models in diagmond Severity: Medium Problem and description: There are large number of unsupported LUN models and these are causing diagmond to take too long time to initiate and to initialize. Resolution: This issue is fixed in this release. Title: Inconsistency in severity of CPE event Severity: Medium Problem and description: The severity of CPE event is minor, but it is reported as Major Warning. Resolution: This issue is fixed in this release. Defect fixes in B (March 2015) version 9

10 5 Known problems, issues, limitations, and workaround The following are the compilation of various problems, issues, limitations, and their workarounds for HP-UX Support Tools Manager (STM) product from multiple releases. Known problems The following known issues are tabulated from multiple releases: Symptom: Reinstallation of OnlineDiag (Online Diagnostics) alone causes core-hw events not to be logged into /var/opt/resmon/log/event.log in SysFaultMgmt (System Fault Management) (SFM) mode. Problem: When OnlineDiag (Online Diagnostics) is removed, it removes the complete monitor directory. This causes the removal of the reverse wrapper which consumes SysFaultMgmt (System Fault Management) (SFM) events and log into event log files of Event Monitoring Service (EMS), such as EMSevent.log. Hence, when you install OnlineDiag (Online Diagnostics) again, the reverse wrapper for SysFaultMgmt (System Fault Management) (SFM) providers do not come up. The reverse wrapper is required to log the events from SysFaultMgmt (System Fault Management) (SFM) providers to Event Monitoring Service (EMS) event.log in SysFaultMgmt (System Fault Management) (SFM) mode. But, the events are still logged into log files of SysFaultMgmt (System Fault Management) (SFM), such as SFMevent.log and in evweb. Workaround: Replace the reverse wrapper to monitor and dict file to the correct directory using the following steps: 1. /etc/opt/resmon/lbin/toggle_switch stop 2. cp /var/opt/sfm/data/wbemwrappermonitor.dict /etc/opt/resmon/dictionary/ 3. cp /var/opt/sfm/data/wbemwrappermonitor /usr/sbin/stm/uut/bin/tools/monitor/ 4. /etc/opt/resmon/lbin/toggle_switch restart Symptom: The Error Recovery Info is displayed in Error Details of cpe_em events. Problem: The Error Recovery Info on cpe_em events like Event # is getting displayed in Event Monitoring Service (EMS). Workaround: You can safely ignore Error Recovery Info information. Symptom: OnlineDiag (Online Diagnostics) does not work properly, when the length of the system name exceeds eight characters. Problem: When the length of the hostname for a system name exceeds eight characters, OnlineDiag (Online Diagnostics) cannot retrieve the hostname. So, OnlineDiag (Online Diagnostics) cannot function as expected. Workaround: Change the default values of expanded_node_host_names and uname_eoverflow kernel parameters, by completing the following steps: 1. kctune expanded_node_host_names=1 2. kctune uname_eoverflow=0 3. /sbin/init.d/diagnostic stop 4. /sbin/init.d/diagnostic start Symptom: System port scan software can cause diagmond process to exit. Problem: The system port which diagmond process uses, must be explicitly used for diagmond. If other applications try to access this port, the diagmond process exits. 10 Known problems, issues, limitations, and workaround

11 Workaround: The Diagnostic running on the system can be configured to allow only local connections. After this, an attempt to send an IPC message to a nonlocal port is rejected. 1. Enablement: To enable this functionality (allow only local connections), follow the steps below: a. Shut down both Support Tools Manager (STM) and Event Monitoring Service (EMS) hardware monitors. b. Create /var/stm/config/sys/local_only file. c. Restart Support Tools Manager (STM) and Event Monitoring Service (EMS) hardware monitors in that order. When enabled, Support Tools Manager (STM) will no longer accept connections from remote systems. 2. Disablement: To disable this functionality, follow the steps below: a. Shut down both Support Tools Manager (STM) and Event Monitoring Service (EMS) hardware monitors. b. Remove /var/stm/config/sys/local_only file. c. Restart Support Tools Manager (STM) and Event Monitoring Service (EMS) hardware monitors in that order. 3. Others: When both Support Tools Manager (STM) and Event Monitoring Service (EMS) hardware monitors are not shut down, and local_only file is created, IPC messages time out and fail. This will result in the following problems: Tools will not start from the UI. Monitors will not be able to send events to PSM, so the state of the devices will not be updated and set_fixed will not be able to display or update the state of devices. Symptom: disk_em monitors reports incorrect events for errors of ESCSI_LOG_ERR type. Problem: disk_em is not designed to decode ESCSI_LOG_ERR as ESCSI_LOG_ERR related to Asterope events for LUN path hardware path. The disk_em monitors are at the hardware level and not at path level. Therefore, OnlineDiag (Online Diagnostics) does not support these events. Workaround: OnlineDiag (Online Diagnostics) provides a separate decoder which decodes ESCSI_LOG_ERR events and displays in the log tool. Known problems 11

12 6 Obsolescence management For the most current information about OnlineDiag (Online Diagnostics) obsolescence management, see the following document at Event Monitoring Service (EMS) Release Notes for HP-UX 11i v3 latest available version. Support Tools Manager (STM) Release Notes for HP-UX 11i v3 latest available version. IMPORTANT: Starting with HP-UX 11i v3 March 2009 release, OnlineDiag (Online Diagnostics) (including STM [Support Tools Manager]) will be in support mode. Moving forward, no new enhancements will be made to OnlineDiag (Online Diagnostics) (including STM [Support Tools Manager]). Only Critical or Serious defects will be analyzed. 12 Obsolescence management

13 7 Online help Online help for Support Tools Manager (STM) is also provided. You can refer the online help contents for Support Tools Manager (STM), available at: hpux-diagnostics-docs. This online help for Support Tools Manager (STM) is available on the local disk at the following locations: xstm main help: file:/usr/sbin/stm/catalog/c/hp-ux_b.11.31/ui/stmx.htm mstm main help: file:/usr/sbin/stm/catalog/c/hp-ux_b.11.31/ui/stmm.htm cstm main help: file:/usr/sbin/stm/catalog/c/hp-ux_b.11.31/ui/stmc.htm For more information on other known problems and their workarounds, see Known problems, issues, limitations, and workaround (page 10). 13

14 8 Product structure Support Tools Manager (STM) installed as part of OnlineDiag (Online Diagnostics) bundle. They also require Event Monitoring Service (EMS) framework. TIP: For more information on Support Tools Manager (STM) product, see Support Tools Manager (STM) Release Notes file at: /usr/sbin/stm/rel_notes.stm. The following are the commands, you must use to obtain the bundle, product, subproduct, and the fileset information about Event Monitoring Service (EMS) Hardware Monitors and Support Tools Manager (STM) in OnlineDiag (Online Diagnostics) depot. The below examples are generated for Integrity systems. SD PRODUCT: Sup-Tool-Mgr Description: HPUX Support Tools Manager for HPUX systems Following are the products in the OnlineDiag (Online Diagnostics) depot: # Sup-Tool-Mgr B HPUX Support Tools Manager for HPUX systems Sup-Tool-Mgr.STM-CATALOGS B HPUX Support Tools Manager Catalogs Sup-Tool-Mgr.STM-MAN B HPUX Support Tools Manager Manual Pages Sup-Tool-Mgr.STM-REL-NOTES B HPUX Support Tools Manager Release Notes Sup-Tool-Mgr.STM-SHLIBS B HPUX Support Tools Manager Share Libraries Sup-Tool-Mgr.STM-UI-RUN B HPUX Support Tools Manager User Interface Sup-Tool-Mgr.STM-UUT-RUN B HPUX Support Tools Manager Unit Under Test Runtime Following are the sub products of the OnlineDiag (Online Diagnostics) depot: # Sup-Tool-Mgr B HPUX Support Tools Manager for HPUX systems Sup-Tool-Mgr.STM-CATALOGS B HPUX Support Tools Manager Catalogs Sup-Tool-Mgr.STM-MAN B HPUX Support Tools Manager Manual Pages Sup-Tool-Mgr.STM-REL-NOTES B HPUX Support Tools Manager Release Notes Sup-Tool-Mgr.STM-SHLIBS B HPUX Support Tools Manager Share Libraries Sup-Tool-Mgr.STM-UI-RUN B HPUX Support Tools Manager User Interface Sup-Tool-Mgr.STM-UUT-RUN B HPUX Support Tools Manager Unit Under Test Runtime Following file sets are available on the OnlineDiag (Online Diagnostics) depot: # Sup-Tool-Mgr B HPUX Support Tools Manager for HPUX systems Sup-Tool-Mgr.STM-CATALOGS B HPUX Support Tools Manager Catalogs Sup-Tool-Mgr.STM-MAN B HPUX Support Tools Manager Manual Pages Sup-Tool-Mgr.STM-REL-NOTES B HPUX Support Tools Manager Release Notes Sup-Tool-Mgr.STM-SHLIBS B HPUX Support Tools Manager Share Libraries Sup-Tool-Mgr.STM-UI-RUN B HPUX Support Tools Manager User Interface Sup-Tool-Mgr.STM-UUT-RUN B HPUX Support Tools Manager Unit Under Test Runtime 14 Product structure

15 9 Product documentation For more information on Support Tools Manager (STM) and Event Monitoring Service (EMS) Hardware Monitors products, see the following list of documents at: hpux-diagnostics-sfm-docs or or both. HP-UX OnlineDiag (Online Diagnostics) (Event Monitoring Service [EMS] and Support Tools Manager [STM]) Administrator and User Guide HP-UX OnlineDiag (Online Diagnostics) (Event Monitoring Service [EMS] and Support Tools Manager [STM]) Document for Tables of Versions (ToV) HP-UX Support Tools Manager (STM) Release Notes HP-UX Support Tools Manager (STM) Online Help HP-UX Support Tools Manager (STM) Patch Descriptions HP-UX Support Tools Manager (STM) Release Notes for 0912 Support Plus and SPK Release HP-UX Event Monitoring Service (EMS) Hardware Monitors Release Notes HP-UX Event Monitoring Service (EMS) Hardware Monitors Event Descriptions HP-UX Event Monitoring Service (EMS) Hardware Monitors Datasheets HP-UX Event Monitoring Service (EMS) Hardware Monitors for Hitachi Systems Running HP-UX Software and documentation availability in native languages The product is supported only in English locale (LANG=C). Behavior of the product is unpredictable when LANG value is set to any other language code other than C. Documentation support for this product is also available only in English locale. Reporting defects You can report defects related to Support Tools Manager (STM) Hardware Monitors product, by filing a request on QuIX. If you do not have access to QuIX, contact your local HP representative to file a defect on your behalf. Software and documentation availability in native languages 15

16 10 Documentation feedback HP welcomes your feedback. HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback Include the document title and part number, version number, or the URL when submitting your feedback. All submissions become the property of HP. More on Support Tools Manager (STM) product documentation For more information on documentation and other manuals of Diagnostics, see Diagnostics Home. For more information on documentation and other manuals of Support Tools Manager (STM) product, see HP-UX OnlineDiag (Online Diagnostics) Software and look for Support Tools Manager (STM) product related documents. Support policy for HP-UX For more information about support policy for HP-UX, see HP-UX support policy. 16 Documentation feedback

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