QuickSpecs. Models. HP Insight Remote Support Software Portfolio Overview

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1 Overview The HP Insight Remote Support Software is a portfolio of infrastructure remote support software that automatically provides secure remote support for your HP Servers and Storage, 24 X 7so you can spend less time solving problems and more time focused on your business. You can have your systems remotely monitored for hardware failure using secure technology that has been proven at thousands of companies around the world. In many cases, you can avoid problems before they occur. HP Insight Remote Support Standard (Insight RSS) is the newest addition to the HP Insight Remote Support software portfolio, and is the ideal solution for small to mid-size environments with little or no IT staff. It is easy to install, works automatically without a console and does not require a dedicated server. It is included at no additional cost as part of your HP warranty, HP Care Pack Service, or HP contractual support agreement. Insight Remote Support Standard (Insight RSS) for SMB customers, which leverages industry-leading capabilities from HP Insight Remote Support Pack (Insight RSP). HP Insight RSS helps you do more with less. HP is the industry leader, integrating 24 X 7 secure, remote and automated monitoring, event notification, with service dispatch through HP or local partners. It provides: Remote monitoring so you gain control all of the time Automated notification every time so you can do more with less. Automatic resolution in less time so your business stays up and running. It requires access to an encrypted outbound initiated Internet connection (HTTPS/443) only. This secured internet technology used is considered acceptable within most companies' security policies. For customer IT environments with 1 to 10 servers, HP recommends installing and using the HP Insight RSS. From 11 to 50 server environments with limited IT Staff, HP recommends using HP Insight RSS, unless the customer prefers using HP Systems Insight Manager and the more advanced HP Insight Remote Support Pack. When a customer's environment grows more complex, it is easy to migrate from HP Insight RSS to HP Insight Remote Support Pack with HP SIM. The HP Insight Remote Support Pack: (HP Insight RSP) is the comprehensive remote support software product in the HP Insight Remote Support software portfolio. It is ideal for use in mid-sized to large IT environments, where customers require a local management console. Incremental to the Insight RSS features, it provides comprehensive remote support, including fault diagnostics, pre-failure advisories, warranty, and service status. It has a console that is integrated with the HP SIM central management server console. The console allows the skilled IT operator to set boundaries and thresholds of the IT environment to be remotely supported. For IT environments with 50 or more servers with technical IT staff, HP recommends using the HP Insight RSP with HP SIM. Models Licenses and Media HP Insight Remote Support Standard NOTE: Included at no additional cost with every HP G6 X86 Industry Standard Servers. Additionally supports ProLiant Servers, Integrity Servers, HP 9000 Servers, EVA storage. A valid warranty, HP Care Pack Service, and contractual support agreement is required. HP Insight Remote Support Pack NOTE: Included at no additional cost with every HP G6 X86 Industry Standard Servers. Additionally supports ProLiant Servers, Integrity Servers, HP 9000 Servers, EVA storage. A valid warranty, HP Care Pack Service, and contractual support agreement is required. DA Worldwide Version 1 March 30, 2009 Page 1

2 Standard Features Licensing and Packaging NOTE: HP Insight Remote Support Software is included with every G6 Server and supported on HP ProLiant Servers, HP Integrity Servers, EVA Storage, at no additional cost. Benefits HP Insight Remote Support Standard (Insight RSS): Is the ideal solution for small to mid-size environments. Integrating 24 X 7 secure, remote and automated monitoring, event notification, with service dispatch through HP or local partners. It provides: Remote monitoring so you gain control all of the time Automated notification every time so you can do more with less. Automatic resolution in less time so your business stays up and running. The HP Insight Remote Support Pack: Is ideal for use in mid-sized to large customer IT environments, where customers require a local management console. HP is the industry leader, integrating 24 X 7 secure, remote and automated monitoring, event notification, with service dispatch through HP or local partners. It provides: Remote monitoring so you gain control all of the time Automated notification every time so you can do more with less. Automatic resolution and fault analysis in less time so your business stays up and running. Warranty and Service Contract entitlement management so you can stay covered with HP services Mission Critical and Proactive Support for your complex environmental needs Key Product Features HP Insight Remote Support Standard Supported on x86 ProLiant Servers, Integrity Servers, X86 and Integrity Blades, EVA storage 24 X 7 remote monitoring of your hardware environment Automatic event generation and routing Alerts to accurately diagnose and receive support Proactive advisories to improve your hardware environment. Relatively easier to install and automatically upgrade. HP Insight Remote Support Pack Supported on almost all HP Servers, Server Blades, Storage Blades and Storage, with Windows Central Management Server console. Integrated with HP Systems Insight Manager. Supports Windows, Linux, HP-UX nodes. Supported in HP Mission Critical and Proactive Services environments. 24 X 7 remote monitoring of your hardware environment Automatic event generation and routing Alerts to accurately diagnose and receive support Proactive advisories to improve your hardware environment. Detailed fault analysis of environment hardware Warranty and Service Contract entitlement management DA Worldwide Version 1 March 30, 2009 Page 2

3 Service and Support, HP Care Pack, and Warranty Information Warranty HP will replace defective delivery media for a period of 90 days following the date of acquisition of Software. Software Support Product Support It is always advisable that you read the HP Insight Remote Support Quick Start Guide before installation. This document is designed to help and guide you through a successful installation and configuration. However, if you need further support for HP Insight Remote Support then this is available through your local HP Response Centers. Please refer to: for contact details. HP Insight Remote Support Supported Versions The support policy is to support the current and previous major versions of the HP Insight Remote Support and its software components. To this end, HP strongly advises that customers always upgrade to the latest HP Insight Remote Support version and its components made available via the Remote Support Software Manager, which is a component of the HP Insight Remote Support application. Registration for Software Technical Support and Update Service If the license information you received for your product instructs you to register for Software Technical Support and Update Service, please follow the instructions so that you will be eligible for telephone support and product updates. Software and Drivers Download Pages For selection of your country or region for localized technical support information please visit: Selecting "Servers" provides latest software and drivers for your HP ProLiant products. Join the Discussion ( The HP Support Forum is a community-based, user supported tool for HP customers to participate in discussions amongst the customer community about HP products. For discussions related to Insight Control and HP ProLiant Essentials software, see the "Management Software and System Tools" area. Management Security ( HP is proactive in its approach to the quality and security of all its management software. Be sure to check the website often for the latest down-loadable security updates. Obtain the Latest SmartStart Release ( The SmartStart, Management, and Firmware CD/DVD's are now freely available for download following a simple registration from the SmartStart web site. If you wish to receive physical kits with each release you can order single release kits from the SmartStart web site. To receive proactive notification when SmartStart releases are available, subscribe to Subscriber's Choice at: HP Worldwide Customer Service contact numbers are available at: DA Worldwide Version 1 March 30, 2009 Page 3

4 Supported Hosting Device Hosting Device Prerequisites Operating Environment The HP Insight Remote Support solution requires that the Hosting Device is an HP ProLiant Windows Specifications based system, to allow the monitoring of itself as a Managed System, since this device is critical for the management and monitoring of your whole IT infrastructure. Supported Hosting Device Operating Systems Microsoft Windows Server 2003 Standard or Enterprise Edition for x86 with SP1 (running on x86 or x64/amd64 platforms) Microsoft Windows Server 2003 for x64 Microsoft Windows 2003 SMB, with SP1 Microsoft Windows 2003 Server with Multilingual User Interface Pack (MUI) Microsoft Windows 2003 with English, French, Italian, German, Spanish, Dutch, Traditional Chinese, Simplified Chinese, Korean and Japanese International Server (see the Important Notice below) Microsoft Windows Server 2008 Standard Microsoft Windows Server 2008 Enterprise Microsoft Windows Server 2008 Datacenter Microsoft Windows Server 2008 Standard 32-Bit Microsoft Windows Server 2008 Enterprise 32-Bit Microsoft Windows Server 2008 Datacenter 32-Bit Microsoft Windows Small Business Server 2008 (RTM July 2008) Microsoft Windows Web Server 2008 IMPORTANT: Windows 2000, Windows XP, Windows Vista operating systems are not supported as HP Insight Remote Support Hosting Devices. IMPORTANT: Although Microsoft Windows MUI and Microsoft International Servers are supported operating systems, currently multi-byte character input into HP Insight Remote Support screens is not supported, but will be added in the future. Hosting Device Application prerequisites.net Framework 2.0. This is a Windows component and can be found in the Add/Remove Programs dialog in Control Panel. If.NET Framework 2.0 is not listed, we strongly advise that you obtain it and any patches or updates on a regular basis from the Microsoft web site. IMPORTANT: If.NET Framework 2.0 is not installed on the hosting device before HP Insight Remote Support installation, the installation process will fail with a non specific error message. To resolve the issue, install.net Framework 2.0 and then re-run the installation process. The.NET Framework 2.0 software version is specifically required. Newer versions will not interfere with the HP Insight Remote Support application, but will not fulfill this requirement. Supported Web browsers Internet Explorer, Version 6.X and 7.X Firefox, Versions 3.X Although it is not mandatory, HP strongly recommends that the Insight Remote Support Hosting Device is covered by a warranty, HP Care Pack Service or HP support contract obligation. The Hosting Device is a critical component of this solution so keeping it in a healthy condition is of prime importance to ensure effective monitoring. DA Worldwide Version 1 March 30, 2009 Page 4

5 Number of Managed Systems supported This solution has been optimized to support 1-50 managed systems. Although the Insight Remote Support solution will support up to 100 servers, you may find these higher numbers make this solution less convenient to configure and maintain. In this case, HP strongly recommends you to utilize HP Systems Insight Manager and the Remote Support Pack as this technology is optimized to handle much larger numbers of servers and contains additional features. Managed Systems requirements and recommendations The following products are supported by Insight Remote Support as Managed Systems. HP ProLiant Servers The following HP ProLiant servers and their attached devices including Modular Smart Arrays (MSA) are supported when HP Insight Management Agents revision 7.1 or higher or HP Insight Management WBEM Providers revision are installed on these servers: HP ProLiant BL Server Blades (p-class, c-class) HP ProLiant DL 300, 500, 700 Series Servers HP ProLiant ML 300, 500 Series Servers NOTE: ProLiant 100 Series servers are not supported by any Insight Management Agent release at this time and hence are not supported by this release. NOTE: If the required HP Insight Management WBEM Providers are not installed on these servers, a facility is provided within the Insight Remote Support application to allow you to push the required software to the server. IMPORTANT: Non-attached Modular Smart Arrays (MSA) such as 1x00 and 2x00 are currently not supported, but will be added in a subsequent release. On the preceding servers, the following Operating Systems are supported: Microsoft Windows: Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 Datacenter Edition Microsoft Windows Server 2003 Standard x64 Edition Microsoft Windows Server 2003 Enterprise x64 Edition Microsoft Windows Server 2003 Datacenter x64 Edition Microsoft Windows Server 2003 Web Edition Microsoft Windows Small Business Server 2003 Microsoft Windows Small Business Server 2003 R2 Microsoft Windows Server 2003 R2 Standard Edition Microsoft Windows Server 2003 R2 Enterprise Edition Microsoft Windows Server 2003 R2 Standard x64 Edition Microsoft Windows Server 2003 R2 Enterprise x64 Edition Microsoft Windows Server 2003 R2 Datacenter x64 Edition Microsoft Windows Server 2008 Standard Microsoft Windows Server 2008 Enterprise Microsoft Windows Server 2008 Datacenter Microsoft Windows Server 2008 Standard 32-Bit Microsoft Windows Server 2008 Enterprise 32-Bit DA Worldwide Version 1 March 30, 2009 Page 5

6 Linux: Microsoft Windows Server 2008 Datacenter 32-Bit Microsoft Windows Small Business Server 2008 Microsoft Windows Storage Server Operating System Microsoft Windows Web Server 2008 Red Hat Enterprise Linux 4 (AMD64, EM64T, x86) Red Hat Enterprise Linux 5 (AMD64, EM64T, x86) SUSE Linux Enterprise Server 9 (AMD64, EM64T, x86) SUSE Linux Enterprise Server 10 (AMD64, EM64T, x86) Other supported operating systems: SCO UnixWare 7 VMware ESX Server 2.1.x, 2.5.x and 3.x (excluding ESX 3i) Novell NetWare 5.0, 6.0 and 6.5 The following operating systems are functionally stabilized and in maintenance mode but are supported as managed systems with the following IM Agent releases. Operating systems no longer eligible for IM agent updates as of version 7.10: Microsoft Windows NT 4.x Microsoft Windows 2000 Datacenter Server for x86 Red Hat Linux 7.3 and 8.0 SUSE Linux Enterprise Server 7 SCO Open Unix 8 Operating systems no longer eligible for IM agent updates as of version 7.30: Red Hat Enterprise Linux 2.1 Operating systems no longer eligible for IM agent updates as of version 7.52: United Linux 1.0 SUSE Linux Enterprise Server 8 Operating systems no longer eligible for IM agent updates as of version 7.60: Microsoft Windows 2000 Server (All versions except Workstation) Red Hat Enterprise Linux 3 Red Hat Advanced Server 3 HP Integrity and HP 9000 Servers: Supported HP Integrity server models: The current Integrity server family models supported by HP Insight Remote Support are listed below. Additional Integrity server models will be added to the supported models list as they are introduced. rx8620 / 8640 rx7620 /7640 rx6600 rx4640 rx3600 rx2600 / rx2620 / rx2660 rx1600 / rx1620 DA Worldwide Version 1 March 30, 2009 Page 6

7 HP Integrity Blades: HP Integrity Blade BL860c HP Integrity Blade BL870c Supported HP 9000 server models: The current HP 9000 server family models supported by HP Insight Remote Support are listed below. Additional HP 9000 server models will be added to the supported models list as they are introduced. rp7440 Series server rp8440 Series server rp7420 Series server rp8420 Series server rp3410 Series server rp3440 Series server rp4410 Series server rp4440 Series server Carrier-grade Servers (cx2620, cc3310) A,D,K,L,N,R,T,V (Class) Operating System support: On the preceding HP 9000 and HP Integrity servers, HP-UX is the only supported operating system. More operating system support will be added in a subsequent release. IMPORTANT: Information for all HP-UX versions: It is CRITICAL that the required System Fault Manager (SFM) minimum release is the final prerequisite software component installed or upgraded from the list below. System Management Web is optional, but it allows you to take full advantage of System Fault Management's EVWEB GUI component which allows viewing of events handled by SFM on the host. HP WBEM Services, OnlineDiag and SysMgmtWeb are available on the HP-UX Operating Environment (OE) media and can be selected for install during the SFM installation Required Software components for HP-UX 11i v1 IMPORTANT: Any HP-UX 11i v1 Operating Environment (OE) is supported, however any HP-UX 11iv1 OE prior to June, 2003, must also have patch bundle BUNDLE11i patch bundle B (June, 2003) installed, as this is a core part of the OS beyond that date. A copy of this patch bundle is available from the IT Resource Center. IMPORTANT: While not required for HP-UX 11i v1, it is strongly recommended to use GOLDBASE11i B Base Patches for HP-UX (December 2006), but it is not a compulsory requirement for remote monitoring. OpenSSL Secure Network Communications Protocol - A i.012 (December, 2006) or later WBEMSvcs - A HP WBEM Services for HP-UX (December, 2006) or later IMPORTANT: You are advised to check the WBEM Services Release Notes including the WBEM Provider Compatibility Table for that product version, if you need to install or update this service. OnlineDiag - B HPUX Support Tools Bundle (December, 2006) or later SysFaultMgmt - A HPUX System Fault Management (December 2006) or later DA Worldwide Version 1 March 30, 2009 Page 7

8 IMPORTANT: You must uninstall the A version or the A xx version of System Fault Manager (SFM) before installing the A xx version of SFM. See the SFM Release Notes for more details. Optional recommended software components for HP-UX 11i v1 SysMgmtWeb - A HP-UX Web Based System Management User Interfaces (December, 2006) or later Required Software components for HP-UX 11i v2 September 2004 HP-UX 11iv2 Operating Environment (OEUR) minimum release or May i v2 OE (required for vpars enablement) or later BUNDLE11i patch bundle B (September, 2004) IMPORTANT: HP advises that the BUNDLE 11i patch bundle B is always completely installed as part of the core HP-UX 11i v2 installation. As with all patches, checks should be made for replacements and dependencies. In addition, the following patches are required: PHKL_ Cumulative diag2 driver and vpars enablement (use in place of PHKL_32653) (reboot required after install) PHKL_ Cumulative IPMI driver patch (reboot required after install) PHSS_ Aries cumulative patch PHSS_ linker +fdp cumulative patch PHSS_ ac++ Runtime (IA: A.06.10, PA: A.03.71) PHSS_ Integrity Unwind Library OpenSSL Secure Network Communications Protocol - A i.012 (December, 2007) or later OnlineDiag - B HPUX Support Tools Bundle (December, 2007) or later WBEM Services A WBEM Services CORE Product (December, 2007) or later IMPORTANT: You are advised to check the WBEM Services Release Notes including the WBEM Provider Compatibility Table for that product version, if you need to install or update this service. SysFaultMgmt B HPUX System Fault Management (December, 2007) or later IMPORTANT: While not required for HP-UX 11i v2, it is strongly recommended to use QPKBASE B Base Quality Pack Bundle for HP-UX 11i v2 (December 2007), but it is not a compulsory requirement for remote monitoring. Optional recommended software components for HP-UX 11i v2 SysMgmtWeb A HP-UX Web Based System Management User Interfaces, December 2007 or later Required Software components for HP-UX 11i v3 EVM-EventMgr B or later Baseboard Management Controller (BMC) firmware version or later SysMgmtBase B or later OpenSSL Version A e.013 or later Online Diagnostics B yy or later WBEM Services Version A or later DA Worldwide Version 1 March 30, 2009 Page 8

9 IMPORTANT: You are advised to check the WBEM Services Release Notes including the WBEM Provider Compatibility Table for that product version, if you need to install or update this service. SysFault Mgmt C yy HPUX System Fault Management or later NOTE: The Baseboard Management Controller firmware is only required for rx3600 and rx6600 servers to provide the correct Power & Cooling information to System Fault Manager. Optional recommended software components for HP-UX 11i v3 SysMgmtWeb A HP-UX Web Based System Management User Interfaces (December, 2007) or later Monitored BladeSystem Enclosures: The current HP BladeSystem c-class enclosures are supported: HP BladeSystem c3000 Enclosure HP BladeSystem c7000 Enclosure Includes Onboard Administrator HP StorageWorks Products HP StorageWorks Arrays HP StorageWorks Enterprise Virtual Arrays including EVA3000 EVA4x00 EVA5000 EVA6x00 EVA8x00 IMPORTANT: EVA 4400 requires Command View to enable Remote Support. For all other EVA devices the minimum requirement is Command View Also you have the choice to configure Command View for EVA, the Hosting Device and the Storage Management Server (SMS) in different ways including all installed on the same server. See the Requirements for EVA Supportability with HP Insight Remote Support chapter in the HP Insight Remote Support Quick Start Guide available at: for the various options. IMPORTANT: The management module for the HP StorageWorks 4400 Enterprise Virtual Array, Controller Enclosure is currently not supported but will be added in a subsequent release. However, all EVA 4400s can be monitored using a separate Storage Management Server (SMS) in a similar way as all of the other EVA products. See the Requirements for EVA Supportability with HP Insight Remote Support chapter in the HP Insight Remote Support Quick Start Guide available at: for the various options. HP StorageWorks Modular Smart Arrays (MSA attached arrays) IMPORTANT: Non-attached Modular Smart Arrays (MSA) such as 1x00 and 2x00 are currently not supported, but will be added in a subsequent release. DA Worldwide Version 1 March 30, 2009 Page 9

10 HP StorageWorks Storage Servers HP StorageWorks ProLiant Storage Server family (excluding 1xx series) HP StorageWorks All-in-One 600 and 1200 Storage Systems Product Documentation Product Support & Supported Versions HP StorageWorks Storage Blades All Storage Blades variants are supported Documentation All HP Insight Remote Support documentation is available on the Web: HP Insight Remote Support Quick Start Guide This document sequentially outlines the procedures required to download, install, and configure the HP Insight Remote Support and its related components. Refer to: HP Remote Support Software Manager Configuration, Usage, and Troubleshooting Guide This document covers un-installation, reinstallation, reconfiguration, product customization, and troubleshooting steps that are not part of the HP Insight Remote Support Quick Start Guide. Use the HP Remote Support Software Manager Configuration, Usage and Troubleshooting Guide if you did not use the default configuration for Insight Remote Support or if you want to customize your configuration later. Refer to: Product Support It is always advisable that you read the HP Insight Remote Support Quick Start Guide before installation. This document is designed to help and guide you through a successful installation and configuration. However, if you need further support for HP Insight Remote Support then this is available through your HP's local Response Centers. Please refer to: for contact details. Supported Versions The support policy is to support the current and previous major versions of the HP Insight Remote Support and its software components. To this end, HP strongly advises that customers always upgrade to the latest HP Insight Remote Support version and its components made available via the Remote Support Software Manager, which is a component of the HP Insight Remote Support application. Other product information The following product materials are available on HP Insight Remote Support web page at: Product Datasheet User Guide General FAQ's Installation Guide White Papers DA Worldwide Version 1 March 30, 2009 Page 10

11 Related Options Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are US registered trademarks of Microsoft Corporation VMware Trademark are US registered trademarks of VMware. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. DA Worldwide Version 1 March 30, 2009 Page 11

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