Managing People in. W. David Rees. and. Christine Porter

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1 Skills of Management and Leadership Managing People in Organization W. David Rees and Christine Porter palgrave

2 Contents List of Figures Acknowledgements Introduction xi xii xiii 1 Managers and their Backgrounds 1 Introduction 2 The nature of Management 2 How people become managers 4 The conflict between specialist and managerial activity 6 Specialist career structures and their limitations 7 Reasons for people opting out of managerial responsibilities 10 Remedial strategies 14 Summary 17 Self-assessment questions 18 Gase study notes - The Player-Manager 18 Skills development exercise 19 Notes 19 References 19 Taking it further 20 2 Identifying the Manager's Job 21 Introduction 22 Activity versus effectiveness 22 The Identification of the manager's job 24 Role set analysis 29 Time management 36 Strategie planning 40 Summary 45 Self-assessment questions 46 Gase study notes - A Managerial Headache 46 Skills development exercise 47 References 47 Taking it further 48 v

3 Vi CONTENTS 3 The Manager and the Organization 49 Introduction 50 Theories of organizations 50 Types of organizational structure and activity 53 Globalization 58 Factors that determine organizational structure 59 The interrelationship of organizational activity 65 Role behaviour 69 General organizational developments 70 Corporate governance 74 Summary 76 Self-assessment questions 77 Gase study notes - Here We Go 77 Skills development exercise 78 Appendix 78 Notes 79 References 79 Taking it further 80 4 Managerial and Leadership Style 82 Introduction 83 Trends in managerial and leadership style 84 Options in managerial and leadership styles 88 Organizational factors 92 The impact of national culture 94 Aggressive, non-assertive and assertive behaviours 99 Handling change 100 Evaluation of a managerial or leadership style 101 Summary 103 Self-assessment questions 103 Questionnaire 104 Gase study notes - The New Broom 104 Appendix 105 References 105 Taking it further Delegation 107 Introduction 108 The nature of delegation 108 Accountability in the public sector 109 The need for delegation 110 Development of subordinates 112 The skills of delegation 113 Obstacles to effective delegation 118

4 CONTENTS Vii Empowerment 120 Summary 121 Self-assessment questions 121 Gase study notes - Mission of Trouble 122 References Motivation 123 Introduction 124 Work Performance 124 Assumptions about why people work 126 Theories of motivation 127 Job design 132 Vulnerability and stress 136 Summary 139 Self-assessment questions 140 Gase study notes - Market Reality 140 References 141 Taking it further Reward 142 Introduction 143 Objectives of pay structures 143 Job evaluation 145 Types of schernes 145 Choice of scheme 147 Implementation and Operation 149 Financial incentives 152 Appropriate conditions for output-based schemes 153 Pensions 157 Summary 158 Self-assessment questions 159 Gase study notes - Southern Beers 159 Taking it further Communication 160 Introduction 161 The importance of communication 162 Obstacles to effective communication 162 Skills in effective oral communication 168 Body language - general 170 Oral presentation skills 171 Written communication 173 National culture 175 Body language - cultural 177

5 viii CONTENTS Electronic communication 179 Media communication 180 Summary 182 Self-assessment questions 182 Case study notes - The Research Merger 183 References 183 Taking it further Recruitment and Selection 185 Introduction 186 Recruitment 187 Defining the job 188 Selection criteria 189 Other issues related to selection 191 The selection interview 195 Selection panels 199 Equal opportunities 201 Applying for jobs 203 Summary 205 Self-assessment questions 206 Case study notes - The Legal Partner 206 Appendix 207 References 208 Taking it further Appraisal and Performance Management 209 Introduction 210 Objectives of employee appraisal schemes 211 Potential problems with formal schemes 211 Strategies for handling appraisal effectively 216 Developments in formal appraisal 220 Performance management 221 Summary 226 Self-assessment questions 226 Case study notes - Performance Appraisal 226 References 227 Taking it further Training and Development 228 Introduction 229 Identification of training and development needs 230 Meeting training and development needs 234 Effectiveness of training departments 238 The learning Organization 239 Other developments 240

6 CONTENTS ix Management training and development 241 Evaluation 245 Summary 248 Self-assessment questions 248 Gase study notes - The Training and Development Dilemma 249 References 249 Taking it further Workplace Counselling 251 Introduction 252 The nature of and need for workplace counselling 252 Specific skills 253 Level of direction 256 Confidentiality 257 Grievance handling 257 Counselling in disciplinary situations 262 Summary 263 Self-assessment questions 263 Gase study notes - What to Do? 264 Appendix 264 References 266 Taking it further Disciplinary Handling and Dismissal 267 Introduction 268 The objectives of discipline 269 The responsibility of the individual manager 270 Procedural skills 272 Disciplinary hearings 273 The law relating to dismissal 277 The relationship between civil and criminal law 282 Employment tribunals 283 Other implications of dismissals 285 Remedies for unfair dismissal 286 Summary 287 Self-assessment questions 288 Gase study notes - The Nursery Gare Incident 288 Appendix Appendix References 290 Taking it further Negotiating Skills 291 Introduction 292 Range of activity and trends 293

7 X CONTENTS Relevant theories 294 The framework of negotiations 295 The negotiating process 302 Communication issues 303 Handling deadlock 307 Negotiating outcomes 310 Summary 312 Self-assessment questions 313 Case study notes - Availability or Activity? 313 Appendix 314 References 315 Taking it further Meetings, Chairing and Team Building 317 Introduction 317 The need for meetings 318 Activities in meetings 319 Roles in meetings 321 Preparation before meetings 322 The agenda and its management 323 Conduct by the chair during meetings 326 Team Building 331 Summary 333 Self-assessment questions 334 Learning exercise 334 References 335 Taking it further 335 Glossary 336 Index 342

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