National Job Task Analysis 2016 (JTA) of the Healthcare Interpreter Profession: What? How? Reasons?

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2016 Colorado translators Association (CTA) Conference Boulder CO April

1 National Job Task Analysis 2016 (JTA) of the Healthcare Interpreter Profession: What? How? Reasons? 2016 Colorado translators Association (CTA) Conference Boulder CO April 23, 2016 Natalya Mytareva, CoreCHI Managing Director - CCHI Alejandro Maldonado, CHI, CCP Chair - CCHI 2016, CCHI

3 Overview 1. The Reasons behind the JTA. 2. What is the JTA 2016? 3. How can YOU help shape the future of the profession?

4 The Reasons Behind it? In the U.S.: Over 25 million patients who are Limited English Proficient* 2,400 CCHI certified interpreters *Migration Policy Institute, 2011

5 Bird s-eye View: Individuals with LEP and Interpreters People speaking other than English at home: 2011 % CCHI certified interpreters: March 2016 United States 25,300, % 2,400 Colorado 320, % 53

6 Colorado s View 1 CCHI Certified Healthcare Interpreter Per every 6,047 patients with LEP in Colorado

7 CCHI Story Founding of the national Certification Commission for Healthcare Interpreters - CCHI First national Job Task Analysis Study (2,479 respondents) defining the profession First national certification exam based on the national JTA, administered 2016 Second national Job Task Analysis Study current snapshot of the profession

defining the profession 2010 - First national certification exam based on the national

8 A National Valid, Credible, & Vendor-Neutral Certification Program National Credential that follows the Interpreter throughout their career Valid The single most important concept measures what it is designed to measure, and continuously is reliable Credible Created by Interpreters, for Interpreters, and the public good Vendor-Neutral Developed from the ground up and not reliant on any existing exams, training, testing or assessment

measure, and continuously is reliable Credible Created by Interpreters, for Interpreters, and the public

9 CCHI s certification: High-stakes examination for many candidates for whom contracting, employment, or hiring decisions may be based. The validity, reliability, and integrity of the exam are critical.

10 CCHI s Certifications Core Certification Healthcare Interpreter (CoreCHI ) Certification of interpreter core knowledge in healthcare interpreting. Available for interpreters of any language. Certified Healthcare Interpreter (CHI ) Certification of interpreter language-specific performance skills in healthcare interpreting. Currently available in three languages: Spanish, Arabic, and Mandarin.

Certified Healthcare Interpreter (CHI ) Certification of interpreter language-specific performance

11 Whom is CCHI Certification for? The most important Entry-Level for Interpreters: Able to perform the functions of a healthcare interpreter competently, independently, and unsupervised In any setting and any modality Knowledge, skill, and ability required to relay messages accurately Culturally responsive National ethical standards

a healthcare interpreter competently, independently, and unsupervised In any

13 The National JTA 2016 Study - Purpose - To create a thorough, accurate, and unbiased definition of the healthcare interpreter profession as it exists today. It is a snapshot. The results of the JTA 2016 Study are the foundation of the examination content.

profession as it exists today. It is a snapshot.

14 Thorough: The field must understand and document the depth and breadth of the profession everything that people are doing under the umbrella of the healthcare interpreter profession, including what, where, and how they are providing these services.

doing under the umbrella of the healthcare interpreter

15 Accurate: Transparency is a crucial professional value necessary to objectively describe the profession as it currently is and to keep the field of interpreting on target. The National JTA 2016 provides the reality check to see what the profession is currently doing.

keep the field of interpreting on target.

16 Today: The JTA 2016 describes the profession as it exists today without inserting hopes or desires for what the profession should or could be.

17 Unbiased: The definition of what the field does must come from the profession itself - not just an expert panel, a focus group, or industry leaders but the entire profession. The JTA follows a rigorous and structured process to obtain an unbiased snapshot of the current profession.

industry leaders but the entire profession.

18 JTA Study Process 1. Work with appropriate expertise for validity and reliability such as top-notch national psychometricians 2. Recruit SMEs (JTA Panel) from across the industry to design the JTA 2016 survey 3. Conduct the national JTA 2016 survey of the profession 4. Analyze and process input from the field and create national report 5. Publish the JTA 2016 survey results 6. Based on the JTA 2016 results, CCHI s certification exams content will reflect the outcome of the JTA study

Recruit SMEs (JTA Panel) from across the industry to design the JTA 2016 survey 3.

19 Composition of the JTA Panel The panel of 15 SMEs was composed of industry actual practitioners who represent a cross-section of the healthcare interpreting field. All JTA 2016 panel members were active interpreters. The JTA panel met on February 2016.

20 JTA Panelists selection factors: 1. Place of interpreting within health care: Hospital Clinic Public health Private practice Health plans

21 JTA Panelists selection factors: 2. Modality of interpreting within health care: In-person Over-the-phone Video Remote Interpreting

22 JTA Panelists selection factors: 3. Frequency of interpreting in health care : From less than 2 hours to 40+ hours per week 4. Years of experience of interpreting in health care: From 2 to 10+ years 5. Healthcare Certified Interpreter status: CCHI-certified and non-certified healthcare interpreters

23 JTA Panelists selection factors: 6. Experience other than that of a healthcare interpreter: Interpreter educator Interpreter manager Bilingual healthcare provider Court interpreter, or other settings Translator Foreign language instructor

24 JTA Panelists selection factors: 7. Type of employment in HCI industry: Staff Free-lancer 8. Non-English language acquisition: Native speaker Non-native speaker Heritage speaker 9. Educational background: From Associate to Ph.D. candidates

25 JTA Panelists selection factors: 10. Linguistic diversity: Arabic, ASL, German, Haitian Creole, Mandarin (PRC, Taiwan), Nepali, Russian, Spanish from Argentina, Colombia, Costa Rica, Mexico, Peru, and USA. 11. Geographic diversity: East (MA, MD, NY), West (WA, CA), South (GA, AZ), Midwest (IL, MI, MN, OH, PA) 12. Demographic diversity: Gender Age Race & Ethnicity

27 First National JTA 2010 Study -Profession Domains- 1. Prepare for an Interpreting Encounter 2. Manage an Interpreting Encounter 3. Healthcare Terminology 4. Interact with Other Healthcare Professionals 5. Cultural Responsiveness 6. Interpret in a Healthcare Encounter this domain corresponds to the oral CHI exam

28 Second National JTA 2016 Study -Proposed Profession Domains- 1. Professional Responsibility and Interpreter Ethics 2. Manage the Interpreting Encounter 3. Healthcare Terminology 4. U.S. Healthcare System 5. Cultural Responsiveness 6. Interpret in Healthcare Settings

29 What can you do NOW? Contribute Share #CCHIJTA16 Go to Indiegogo

30 What can you do NOW? Subscribe to #CCHIjta16 Share Follow CCHI s Facebook Event page:

31 How can YOU shape the future of the profession? On May 16 Become an active participant!

32 What is Happening on May 16? Take less than 30 minutes to complete the JTA 2016 survey Encourage other interpreters to complete the National JTA 2016: the survey link to your colleagues Post the survey link on your social media channels - #CCHIjta16

33 What is in it for you?

35 Certification Commission for Healthcare Interpreters

36 Thank you for your continued support!

ILR Plenary Presentation

Certification Commission for Healthcare Interpreters Kathleen K. Diamond, MA, Commissioner, Vice Chair of Outreach Natalya Mytareva, MA, Managing Director ILR Plenary Presentation Foreign Service Institute