APPENDIX A STUDY ON E-COMMERCE APPLICATIONS IN INDUSTRIAL SUPPLY CHAIN MANAGEMENT

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1 333 APPENDIX A STUDY ON E-COMMERCE APPLICATIONS IN INDUSTRIAL SUPPLY CHAIN MANAGEMENT QUESTIONNAIRE Please tell us about your company: 1 Name of your Company 2 City Chennai Bangalore Coimbatore 3 Business Line 4 Ownership type 5 Type of Operation Electronic goods Auto Components Textiles Machineries Proprietorship Partnership Private Limited Public Limited Job Work Manufacturing Supplier OEM Manufacturer 6 Organization Size Small Medium Large 7 Market Area Regional National International Level of IT Adoption: Please indicate your present status of Information Technologies infrastructure usage in your business process. 8 Please indicate the number of computers and accessories (hardware) available in your company. Server PCs Printers Scanners

2 334 9 Does your firm managers / engineers exclusively for managing the computer system resources? 10 Does your firm have internet access? 11 Does your firm have ? 12 Does your firm have a corporate website? 13 Does your firm have a corporate ? Does your firm use electronic data interchange (EDI) based solutions? Does your firm have a local area network (LAN)? Does your firm use enterprise resource planning (ERP) solutions? Does your firm use customer relationship management (CRM) solutions? Does your firm use supply chain management (SCM) solutions? 19 Does your firm use CAD/ CAM Facility? Supply Chain Relationships Please indicate the following: 20 Total number of customers 21 Number of strategic customers 22 Total number of suppliers 23 Number of strategic suppliers 24 Total number of carriers 25 Number of strategic carriers 26 Total number of third party logistics providers Number of strategic third party logistics 27 providers What is the percentage of customers with 28 whom your firm conducts electronic commerce? What is the percentage of suppliers with 29 whom your firm conducts electronic commerce? What percentage of all documents (including invoices, manifests, purchase orders, etc.) is 30 transmitted to customers/suppliers/carriers via technology versus manual systems? < >1000 < >1000 < >100 % % %

3 Information and Integration Intensity. Please give your opinion on a scale of Strongly Agree (SA), Agree (A), Neutral (N), Disagree (D) and Strongly Disagree (SD) It is vital for our company to have access to Int1 reliable, relevant and accurate information Our company and its daily activities is Int2 dependent on up-to-date information It is very important for our company to have Int3 access to information quickly whenever information is required for business It is important for our company to integrate Int4 within our own organisation Our company is expected to provide reliable, Int5 relevant and accurate information to our customers It is important for us to closely integrate with Int6 our suppliers. 32. Business Strategy Please give your opinion on a scale of Strongly Agree (SA), Agree (A), Neutral (N), Disagree (D) and Strongly Disagree (SD) BS1 by cheaper pricing of our products/services. BS2 by quality products/services rather than price. BS3 by ensuring that our products/services are distinctively different from our competitors. BS4 by offering a wide range of products/services. We constantly strive to improve the BS5 BS6 efficiency of our production process. by providing quality service to our customers. BS7 The rivalry among companies in the industry my company is operating in is very intense

4 336 BS8 BS9 It is easy for our customers to switch over another company for similar services/products without much difficulty Our customers are easily access to several existing company through different from ours but perform the same functions 33. IT Strategic Value Please give your opinion on a scale of Strongly Agree (SA), Agree (A), Neutral (N), Disagree (D) and Strongly Disagree (SD) Our current computer based systems assist in SV1 reducing our costs. Our current computer based systems allow us SV2 to improve the quality of our product. Our current computer based systems help us SV3 to distinguish our products from the other competitors. Our current computer based systems enable SV4 our company to diversify our products. Our current computer based systems help in SV5 improving the efficiency of our production process. Our current computer based systems enable SV6 our company to provide quality customer service. Our current computer based systems assist us SV7 in identifying new markets. 34. Environmental Factors Please give your opinion on a scale of Strongly Agree (SA), Agree (A), Neutral (N), Disagree (D) and Strongly Disagree (SD) My firm s supply chain is extremely complex (number of customers/sellers, EF1 geographical dispersion, delivery timing requirements, etc.) The demand for my company s goods EF2 and/services are stable EF3 My company is facing many change and uncertainty

5 337 EF4 EF5 EF6 EF7 EF8 The industry in which my company participates is facing much change and uncertainty My company s customers are generally quick to adopt new technology My company s suppliers are generally quick to adopt new technology My company s carriers are generally quick to adopt new technology The number of suppliers of my company have remained stable over the past 3 years 35. Customers Please give your opinion on a scale of Strongly Agree (SA), Agree (A), Neutral (N), Disagree (D) and Strongly Disagree (SD) There is a strong understanding between my CU1 company and its customers CU2 CU3 CU4 CU5 CU6 CU7 CU8 My company s customers can be trusted for what they to do is right My company is satisfied with the level of cooperation between our firm and its customers My company is generally satisfied with the exchange of information between our firm and its customers My company s implementation of supply chain technology has encouraged customers to implement the technology Implementation of supply chain technology by my company s customers has encouraged my company to implement the technology My company switches customers more often than before My company s relationships with customers tend to last longer than before

6 Buyer/supplier pressure Please give your opinion on a scale of t at All (NA), Very Little (VL), Somewhat (SW), A significant amount (SA) and To a great Extend (GE) NA VL SW SA GE Prs1 Our industry is pressuring us to adopt EC Prs2 Prs3 Prs4 Our customers and buyers are pressuring us to adopt EC Our suppliers are pressuring us to adopt EC Our distant partners demands for better communications and data interchange are pressuring us to adopt EC 37. Opinion on SCM Benefits Please give your opinion on a scale of t at All (NA), Very Little (VL), Somewhat (SW), A significant amount (SA) and To a great Extend (GE) NA VL SW SA GE BE1 Reduced the cost of placing orders with suppliers BE2 Reduced the cost of processing customer orders BE3 Reduced inventory levels BE4 Improved inventory turnover BE5 Improved shipment accuracy BE6 Reduced lead time from receipt of order to delivery BE7 Improved customer service BE8 BE9 Increased customer satisfaction Provides better understanding of our cost to serve BE10 Improved product to market speed BE11 Increased time to product BE12 Improve on-time delivery from suppliers BE13 BE14 BE15 BE16 BE17 Provides better distinction of types of inventory (raw materials, work-inprocess, finished goods, intransit inventory) Improved information sharing with suppliers and customers Improved coordination of logistics activities with suppliers and customers Increased trust in suppliers and customers Increased commitment to supply chain relationships

7 Opinion on SCM Challenges Please give your opinion on a scale of t at All (NA), Very Little (VL), Somewhat (SW), A significant amount (SA) and To a great Extend (GE) NA VL SW SA GE Ch1 The cost of EC is high for our company The amount of money and time of Ch2 training for EC applications is high for Ch3 our company The maintenance and support fees for EC applications are high for our company Ch4 Inefficient inventory Management Ch5 Ignoring uncertainties Ch6 Lack of communication Ch7 Inaccurate data 39. Adoption Please give your opinion on a scale of Strongly Agree (SA), Agree (A), Neutral (N), Disagree (D) and Strongly Disagree (SD) AD1 I would like to adopt EC in SCM immediately. AD2 There is a large probability that I would adopt EC in SCM AD3 I think I would wait, maybe later; AD4 I don t think I would adopt EC in SCM AD5 I won t definitely adopt EC in SCM. Thank you for spending your valuable time

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