Premium Banking. A fine line between good and excellent

Transcription

1 1 Premium Banking A fine line between good and excellent

2 2 You have achieved great heights. We are here to meet and exceed your expectations. Premium level financial services one more step on your path to success. Raiffeisenbank Premium Banking a reliable financial partner for those who are focused on comfort, reliability, convenience and security.

3 3 Premium Banking а high level of personal banking services Personal Manager Our values include a high standard of service, a professional and attentive personal manager, who is there to make your interaction with the bank easy and pleasurable, offer swift solutions to your current problems and give professional advice regarding your long-term financial plans. Financial Consultancy Your personal manager and our team of experts will take on your worries and suggest the best financial management options for you to boost your wealth. Our integrated approach, based on your goals and expectations, is the best way to identify the appropriate financial solutions for you and the shortest path to achieving your personal financial goals. We will select the investment, savings and insurance products that best meet your needs. Our job is to gain an understanding of and meet your financial needs, and use our extensive experience and professional knowledge to help you implement your financial plans.

4 4 Premium Banking customer service rooms For your comfort and privacy, we have special customer service rooms for your meetings with your personal manager. Premium Banking is available in many offices in Moscow, St. Petersburg and other Russian cities. A complete list of cities and offices that provide Premium Banking services can be found on the bank s website. Concierge Premium service Dedicated Premium Line 1 Call our 24 hour dedicated support line for wealthy Premium Line clients, and you will receive competent and professional answers to your banking questions, including: your balance and any bank account or card transactions completed, your loan products, branch and ATM locations, working hours, other information related to banking. With Premium Line you can also block your card, get qualified advice on the bank s products and services and much more. Our personal concierge service saves you time. Our concierge service allows you to transfer numerous small jobs to a personal assistant, and focus on what is important. If you are a Raiffeisenbank premium card holder, you can promptly receive any information, as well as book hire cars, airline tickets, hotels, and restaurant tables 24 hours a day, 365 days a year. In addition, the Concierge Premium programme includes unique services: interpretation, booking of VIP-lounges in airports, travel management services and more. 1 Dedicated Premium Banking Premium Line telephone line.

5 5 Premium Banking special products and services, beneficial terms and conditions Through our extensive experience and professionalism, we have created the most sought-after products and services, including: premium bank cards, free cash withdrawal abroad, 2 loan grace period free credit limit for up to 50 days, 3 saving account an account in Russian rubles at the interest rate of 3,5 % per annum and with free access to your assets, free rouble transfers, 4 free international travel insurance for all family members, 5 access to more than 600 international airport lounges with the Priority Pass card, SMS Notification Service and access to Internet banking, 20 % discount when renting a safe deposit box, all the Premium Banking privileges and special offers, 2 Free of JSC Raiffeisenbank charges. 3 During the grace period, interest is not charged on the loan provided that the minimum payment is received on time and the debt subject to the grace period is paid in full on time. The grace period is available only when making non-cash payments for goods or services. 4 Via R-Connect Internet banking or by standing order. 5 The insurance services are provided by LLC CARDIF Insurance Company.

6 6 Saving account Saving account an account in Russian rubles at the interest rate of 3,5 % per annum and with free access to your assets. Saving account include the following advantages: fix interest rate of 3,5% is accumulated on daily basis and does not depend on the balance of the account. Interest payments are paid out monthly. add and increase the balance on the account easy through of the R-Connect Internet banking system, Premium Line or at Raiffeisenbank branch. withdraw your cash or transfer the assets without restriction any time through R-Connect Internet banking system, Premium Line or at Raiffeisenbank branch open the saving account through Premium Line or at Raiffeisenbank branch. Premium bank cards Under the Premium package, you can obtain 10 debit and 3 credit cards for free for you and your family: you receive a primary debit card for your rouble current account, additionally, you can obtain a debit card for US dollar and euro accounts, get a credit card for your rouble account, enjoy its ease of use and discover its many benefits, get additional credit and debit cards for yourself and your family.

7 7 Travel insurance for card holders Are you about to go for vacation, or take an enjoyable trip? Cross the border, without worrying about taking out an insurance policy: Raiffeisenbank premium card holders can benefit from the Travel Insurance programme from our partner LLC CARDIF Insurance Company for free. The programme covers you for up to USD 500, LLC CARDIF Insurance Company insurance certificates are accepted by all embassies and consulates in the Russian Federation. Emergency cash If you lose your card whilst abroad you can receive emergency cash quickly, no matter where you are in the world. Urgent issue and free reissue of bank cards 7 Free cash withdrawals from the ATMs of other banks You can withdraw cash for free using your premium debit card at the ATMs of any other bank in Russia. Clients can benefit from this who have been issued cards for accounts opened in type A offices and branches, in any location where the bank is operational except Moscow, St. Petersburg, Moscow and Leningrad regions. Raiffeisenbank cards are issued with built-in microchips. This is currently one of the most modern bank card security technologies. They also support one of the most advanced security systems for online payments 3D-Secure (MasterCard SecureCode / Verified by Visa). Priority Pass All Premium Banking clients can be issued a Priority Pass card. Priority Pass is a free pass to more than 600 first and business class international airports lounges in 100 countries (including the first class lounges at Sheremetyevo, Domodedovo, Vnukovo and Pulkovo), regardless of the class of your ticket. 6 When applying for international cards such as VISA Platinum Premium/MasterCard World Black Edition Premium, the travel insurance cover (accident and/or unexpected and unforeseen illness) is worth USD 500,000. This coverage applies to children and/or spouses only if they are accompanied by the card holder on the trip. The coverage is valid 24 hours a day whilst the insured person is on the trip in Russia (starting at 100 km away of the domicile) and abroad, provided that the insured person does not spend the majority of his/her time in the country in which he/she is travelling (no more than 183 days per calendar year.) The duration of a single trip can not exceed 90 days. The insurance services are provided by LLC CARDIF Insurance Company. 7 This service is not available for credit cards.

8 8 Credit cards Premium credit cards from Raiffeisenbank not only provide you with a sound financial buffer, but also are a convenient payment tool. Get a credit card with the most beneficial terms: credit limit of up to RUB1 million, grace period free use of credit limit for 50 days, 8 the lowest interest rate for Raiffeisenbank cards 19.5 %, 9 monthly debt service payment amount 5 % of the outstanding amount plus accrued interest, ommission for cash withdrawals from Raiffeisen ATMs and other ATMs 1.5 % of the withdrawal amount, minimum 100 rubles. 10 Visa Platinum Premium Travel Austrian Airlines Raiffeisenbank MasterCard World Black Edition Additional benefits of the Visa Platinum Premium Travel card: 1 mile for every 30 rubles spent on the card, up to 7 miles for every 40 rubles spent at the website iglobe.ru, 11 miles payment for any services on the site iglobe.ru, special offers for card holders on the site iglobe.ru. Visa Platinum Premium Additional benefits of the Austrian Airlines Raiffeisenbank MasterCard World Black Edition: automatic participation in the Miles & More programme, 1 premium mile for every 30 rubles spent on the card, premium miles from Austrian Airlines and other Miles & More participants. 8 During the grace period, interest is not charged on the loan provided that the minimum payment is received on time and the debt subject to the grace period is paid in full on time. The grace period is available only when making non-cash payments for goods or services. 9 Among the Raiffeisenbank credit card fees for individuals as of March 1, For cards issued before May 15, 2012, the commission for cash withdrawals is 1.5 % of the withdrawal amount, minimum 200 rubles. 11 iglobe.ru holds monthly promotions in which a large number of miles can be acrrued.

9 9 Additional Credit Card Terms and Conditions Visa Platinum Premium Travel/ Type of card Visa Platinum Premium/ MasterCard World Black Edition 12 Credit limit RUB 15,000 1,000,000 Annual service fee for primary card for supplementary card Annual interest rate 19.5 % Commission for cash withdrawals at branches/ offices, exchange offices and ATMs of the bank, branches and ATMs of other banks Credit card cash advance limit per month 60 % Overdraft penalty RUB 700 Late minimum payment fee RUB 700 Commission for reissue of a credit card for the same period Free of charge Commission to switch to a card service under joint co-branding projects, change of the account currency, to which the card is issued Free of charge and / or change of the credit card type Free of charge / RUB 4, Free of charge 1.5 % of the withdrawal amount, minimum 100 rubles 14 Monthly commission for SMS-notification service Free of charge Commission for transactions in currencies other than Russian rubles, US dollars or euros (the commission is included in the 1 % transaction amount debited from the customer s account) Commission for crediting funds to the account Free of charge Commission for interbank transfers Free of charge Commission for enhanced credit card statements RUB 1,000 Commission for monthly statements sent by Russian Post Free of charge Commission for statements requested by the customer in the bank Free of charge Commission for monthly statements sent by Free of charge 12 Full information on fees for the Visa Platinum Premium Travel, Visa Platinum Premium, Austrian Airlines Райффайзенбанк MasterCard is available at Raiffeisenbank A and B type branches and offices, as well as at 13 Annual credit card commission is charged in the event of the termination of the Service Provision Agreement under the Premium Package, and commission is charged for each card issued under the Premium Package. 14 For cards issued before May 15, 2012, the commission for cash withdrawals is 1.5 % of the withdrawal amount, minimum 200 rubles.

10 10 Convenient Remote Services Raiffeisen CONNECT Internet banking a tool for managing your accounts Install R-Connect Internet banking system onto your PC, and you will be able to manage your accounts at any time convenient to you, and also: make free rouble transfers, transfer foreign currency in Russia and abroad, open and pay into deposit accounts, make instant mobile phone, Internet and television payments, get currency exchange rates that beat those offered in high street branches, purchase additional investment units, originally taken out in a branch, etc. Free SMS-notification service This service allows you to monitor all outgoings from your card and provides your money with an additional layer of security. Send an SMSrequest to 7243, and the bank will send you relevant information about your available balance, the current rate of exchange at the bank s branches and ATMs, the value of the investment unit funds managed by Raiffeisen Capital, a list of the last 5 transactions made on your card, and if necessary enable you to block your card. Install the R-Mobile application on to your mobile phone, and you will quickly be able to compile SMS-requests and receive the information you need in a convenient format. If you make regular payments (insurance programmes, education, loan repayments, taxes, etc), your personal manager can arrange a standing order for you. This needs to be arranged just once, after which the bank will make your payments automatically.

11 Raiffeisen Premium World 11 Premium Banking a full range of financial services Savings and investments Term deposits At Raiffeisenbank you can get term deposits which meet your needs and preferences. They are available in different currencies, with different terms and conditions, durations and interest rates. Since the wide range of Raiffeisenbank deposits has been created in view of the latest market trends and the overall economic situation, it enables you to save your money and earn interest on it today, as well as address issues related to long-term savings and investments.

12 12 The advantages of term deposits Welcome! (premium) 15. Opportunity to get short-term benefit. 16 Investment. Attractive interest rates and opportunity to profit of investments in mutual funds Raiffeisen Capital Asset Management Company. Investment (premium) 17. Attractive interest rates. Invest in mutual funds. Multicurrency. Options to save in three currencies (Russian rubles, US dollars and euros). Convert funds to the required currency any time at your convenience with no loss of accrued interest. Replenishable. High interest rates. Options to open and add to the balance, including through of the R-Connect Internet banking system. Rentier. Monthly accrual of interest debited to current account. Options to open and increase the balance, including through the R-Connect banking system. Insurance 18. Attractive interest rates. Financial protection for you and your family. Insurance (premium) 14, 16. Attractive interest rates and financial protection for you and your family. Universal. Absolute freedom in managing your funds. Options to open, deposit and partially draw down the balance, including through the R-Connect Internet banking system. R-Connect Money UP! You can open a deposit via Raiffeisen CONNECT Internet banking. You get the highest rates of any Raiffeisenbank 17 rouble of foreign currency deposit with an account balance up to 1 million Russian rubles, or 25 thousand US dollars or euros. Freedom of action. Complete freedom to manage your funds. You can open, pay into and partially withdraw from the deposit, including via R-Connect Internet banking. 15 The deposit account is opened subject to prior completion of the Premium services agreement. 16 For clients for whom not more than 31 calendar days passed between the date on which the Premium services agreement was completed and the date on which the Welcome! (premium) deposit agreement was completed in the bank. 17 The deposit is available upon joining the life insurance programme. The insurance services are provided by Raiffeisen Life Insurance Company LLC. 18 The highest rates of any Raiffeisenbank deposit, except for seasonal offers and deposits with additional products.

13 13 Unit investment fund Unit investment funds are provided by the management company Raiffeisen Capital Asset Management. 19 Due to the wide range of unit investment funds managed by Raiffeisen Capital Asset Management Company, Premium Banking clients have the opportunity to invest in securities and precious metals, to allocate their investments between Russian and foreign securities, to choose to invest in the most promising sectors of the Russian economy or to follow their own dynamic stock market investment strategy. Raiffeisen Capital Asset Management Company was assigned AA+ and A++ ratings by the National Rating Agency and Expert RA Rating Agency. As of end of 2012 Raiffeisen Capital Asset Management Company raised the volume of open-ended mutual funds as follow: RUB 1,37 bln net sales, RUB 5,14 bln gross sales. 20 At the conference The Future of the Trust Management Market in Russia held by the rating agency Expert RA, the company was recognized as the most universal management company and won the prize in the nomination The Widest Product Range. Your account manager will guide you through the range of Raiffeisen Capital Asset Management funds and will help you draw up an individual financial plan in view of your investment preferences and goals. You can purchase shares in many funds without even leaving your house via the R-Connect remote service or carry out an automatic transfer from your current accounts to unit investment funds for regular buy-ups. For more detailed information on Raiffeisen Capital Asset Management Company unit investment funds, please refer to our websites: and 19 Raiffeisen Capital Asset Management Company. License issued by FFMS No dd April 21, 2009 for investment funds, unit investment funds and non-state pension funds management operations, perpetual. License issued by FFMS No dd May 31, 2007 for securities trust management operations for an indefinite term. 20 According to the National League of Management Companies.

14 14 Protect your financial future Make the right choices today, and you will succeed. Plan carefully now, and safeguard your future. We create our own future. A future that depends on how we act now. Savings and financial protection programme We recognize that not only is saving important, but so is protecting your investments in the future. That is why we are offering our clients a new solution to create a secure financial backup and ensure that your loved ones are looked after in the event of unforeseen circumstances. As part of the Premium Banking integrated financial services, Raiffeisenbank together and Raiffeisen Life Insurance Company LLC have developed special financial protection programmes in combination with long-term capital accumulation. This solution will help you to reach your goals, which require significant investment in the future, achieve financial independence or take out an endowment to give your child a good start in life. At the same time, it guarantees you and your family financial support in times of need. For more information about savings and financial protection programmes, please visit our website: The availability of such programmes will make your financial portfolio more balanced and stable. Your account manager will create an individual savings plan for you based on your personal needs and expectations.

15 15 Pension fund We understand that the main goal for Premium Banking clients is to maintain their standard of living and prosperity for years to come. We support your wishes to safeguard your financial independence in later life, and we are happy to offer you the services of the Non-State Pension Fund Raiffeisen to build your pension today! 21 Invest the funded component of your retirement pension in the right place (mandatory pension insurance). Join the State pension co-financing program (mandatory pension insurance). Draw up your individual pension plan (non-state pension provision). For information about NPF Raiffeisen pension products and services, please visit our website: Get professional advice from your personal manager on saving for a comfortable retirement. 21 More information about the Non-State Pension Fund Raiffeisen (NPF Raiffeisen, license issued by FFMS of Russia No. 67/2 dd April 16, 2004) is available at the website as well as in the Supplement to the Bulletin of the Federal Financial Markets Service. More detailed information on the pension products and services offered by NPF Raiffeisen, management companies which allocate pension funds and invest pension funds, as well as the charter, pension and insurance regulations and other documents is available at: as well as at the following address: , Moscow, 44/2, Plyushikha street (Tel: +7 (495) ). Before entering into the non-state pension agreement and the compulsory pension insurance agreement, you are advised to carefully read the NPF Raiffeisen charter and pension and insurance regulations. The income from the allocation of pension funds and investment of pension assets may vary. Past investment performance does not reflect future investment performance. The Government does not guarantee returns from the allocation of pension funds and investment of pension assets.

16 16 Special Lending programs For Premium Banking clients we offer a broad range of credit products, a personalized approach and prompt decision-making. Mortgage lending If you plan to purchase an apartment or townhouse or invest in construction in progress, we are ready to help you finance your objectives through a Raiffeisen mortgage on competitive terms, without commissions, with an individual approach to decision-making for Premium Banking clients. Your personal manager can describe various lending programs, with optional insurance coverage for all related risks, as well as refer you to our professional partners in the real estate market. Car loans loans for used car purchases, auto loans with trade-in, auto loan refinancing. General purpose loans Unsecured consumer loans are available to finance major purchases. We offer Premium Banking clients general-purpose consumer loans on special terms: favorable interest rates, high credit limits. If your plans require a larger loan, for example to renovate an apartment or build a country house, we can offer loans secured by residential real estate. If you plan to purchase a car, a Raiffeisenbank loan is a convenient solution. More than 500 popular foreign and Russian models at over 2,000 dealers throughout Russia are available through our auto loan program. approval within one business day, simplified package of documents,

17 Raiffeisen Premium World 17 Premium Banking as a lifestyle We are constantly looking for new opportunities to express our appreciation for your choice, and we regularly extend special offers, and provide information on cultural activities of interest, along with bonuses and special programs through selected partners, all with your personal lifestyle in mind. You can learn more about special offers and activities from your personal Premium Banking manager. Special conditions and offers Our best partners provide our Premium Banking clients and Premium card holders with exclusive privileges that can bring more excitement and additional comfort to your life. To see our current offers, please visit the sites of the bank and its partners. Privilege programme for Visa Platinum Premium card holders: Privilege programme for MasterCard World Black Edition card holders: Privilege programme Your Discounts Programme! for Raiffeisenbank card holders: Premium Banking Privilege programme:

18 18 How to become a Premium Banking client You can take all advantages of our personal banking services, as well as the Premium Banking special privileges, after becoming a Premium 22 package holder. Premium Banking is free of charge providing that one of the following conditions is fulfilled: A. You have an aggregated balance 23 of RUB 1 mln or more at the end of each calendar month and spend 24 at least RUB 25 ths per month on your premium cards. B. You have a balance of RUB 2 mln or more at the end of each calendar month. Otherwise, a monthly fee of RUB 3,000 is charged (except for the first two grace months). Make an appointment with your account manager or receive further information about all the Premium Banking privileges: by filling in an application at the bank s website: in the section Premium Banking, by calling the following telephone numbers: +7 (495) (for Moscow), +7 (812) (for Saint-Petersburg), +7 (343) (for Yekaterinburg), (phone line for calls from other Russian towns). For high net worth clients we offer a personalized approach, superlative client service and privileged banking services focused on individual financial needs. 22 Our Premium package includes: the opening of a current account in Russian and the issue of Visa Platinum Premium debit card or MasterCard World Black Edition Premium debit card hereto; the opportunity to get Visa Platinum Premium, Visa Platinum Premium Travel and Austrian Airlines Raiffeisenbank MasterCard World Black Edition credit cards in Russian rubles; the opportunity to get cards for other accounts (in Russian rubles, US dollars and еuros); special tariffs and interest rates for current accounts; other special service conditions as described in the section Premium Banking special products and services, competitive conditions. 23 Aggregated balance shall mean the amount of the: closing cash balance of all the client s accounts and deposits opened at A type branches, including all accounts for which credit cards were issued by the bank on the end of the last working day of the month,; paid insurance premiums under all the endowment contracts between the client and Raiffeisen Life Insurance Company (hereinafter Insurance contract), reduced by the amount of funds returned to the client, including in connection with the early termination of the Insurance contract and as a result of the insured event, as of the end of the last working day of the month; investments in unit investment funds managed by Raiffeisen Capital Asset Management Company (hereinafter Investments). The volume of Investments is estimated by the number of client shares on the last working day of the month, multiplied by the share price on the last working day of the month. The aggregated balance is calculated in Russian rubles, and the calculation of the equivalent amount in Russian rubles for funds deposited in other foreign currency accounts is made at the rate of the Central Bank of the Russian Federation on the last working day of the month. 24 Purchases shall mean transactions made using MasterCard World Black Edition Premium or Visa Platinum Premium debit and credit cards in retail and service outlets, as well as payment transactions, including payments for services in specialized terminals or ATMs (hereinafter Purchases). At this they apply only to Purchases, debited within a calendar month from client accounts for which cards and credit cards are issued. Purchases, debited from accounts in US dollars or euros, are converted into Russian rubles at the rate of the Central Bank of the Russian Federation on the last working day of the month.

19 19 Information Center of Raiffeisenbank Moscow: +7 (495) Saint Petersburg: +7 (812) Yekaterinburg: +7 (343) Call free from other Russian cities: Information is available at as well as in the Supplement to the Bulletin of the Federal Financial Markets Service. More detailed information on the unit investment funds, as well as the rules of trust management of unit investment funds and other documents are available by calling +7 (495) , and at the address: 38 Stremyanniy pereulok, Moscow, The agent that receives applications for unit investment fund transactions is Raiffeisenbank, license issued by FFMS of Russia No dd November 27, 2000, the period of validity of the license is unlimited. Location: 17/1 Troitskaya street, Moscow, RF, , tel: +7 (495) , 8 (800) Before purchasing investment units, you are advised to carefully read the trust management rules of unit investment funds. The number and registration dates of the rules in the FFMS of Russia are as follows: OUIF Raiffeisen Stocks dd August 4, 2004; OUIF Raiffeisen Bonds dd August 4, 2004; Multi-Asset OUIF Raiffeisen Balanced dd August 4, 2004; OUIF of funds Raiffeisen USA dd October 26, 2006; OUIF of stocks Raiffeisen Consumer sector dd September 20, 2007; OUIF of stocks Raiffeisen Materials sector ,132,127 dd September 20, 2007, OUIF of stocks Raiffeisen Information Technology dd September 20, 2007; OUIF of stocks Raiffeisen Electric power dd September 20, 2007; Index OUIF index Raiffeisen MICEX Index ,131,725 dd September 20, 2007; Multi-Asset OUIF Raiffeisen Industrial dd September 20, 2007; IUIF of product market Raiffeisen - Precious metals No , dd October 27, 2010; IUIF of stocks Raiffeisen 2-Tier Equities Fund dd October 27, 2010, OUIF of stocks Raiffeisen BRIC No dd February 22, 2011, OUIF of funds Raiffeisen Asia No ,172,523 dd March 3, 2011, OUIF of funds Raiffeisen Gold No dd November 8, 2011, OUIF of bonds Raiffeisen Treasury No dd November 29, 2011, Multi-Asset OUIF Raiffeisen Actively managed fund No dd 29 November The value of investment units may vary. Past investment performance does not reflect future income. Levying discounts reduces the profitability of investments in the investment units of unit investment funds. Neither the Government nor the managing company can guarantee the profitability of investments in the unit investment funds of Raiffeisen Capital Asset Management license issued by FFMS of Russia No dd April 21, MasterCard World Black Edition Premium. Visa Platinum Premium. The bank makes the decision to provide services on the basis of all the given information and in accordance with the requirements for the clients. The data published in this brochure is valid as of September 1, Bank of Russia general license No Raiffeisenbank.