A Changing Legal Profession: Implications for Regulators

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "A Changing Legal Profession: Implications for Regulators"

Transcription

1 A Changing Legal Profession: Implications for Regulators

2 CBA s Futures Planning 4 years of research and consultation Consultations with staff, members and CBA leaders 950+ comments on Crystal Clear from 22 different sources Branch consultations, focus groups & research 12,000+ clicked to read our EPIIgrams on Futures articles visited Futures website

3 The Supply Side

4 Key Demographic Trends Supply Women in law Diversity Age and generational Number of lawyers Culture and values Demand Billing and pricing Commodification & unbundling Competition Technology Commercialization Rural/urban & access to justice

5 Women In The Law Females outnumber males in law school, lawyers called to bar and lawyers under age of 30 In lawyers over 60 ratio was 9 to 1

6 Women In Law Potential implications Need for change in organizational values and structure Change in work routine to reflect rise of family based and work-life values Could affect incomes and partnership structure Exodus of women?

7 Diversity Ethnic and visible minority mix in Canada changing rapidly Not equally reflected in legal profession No good data collected % of lawyers were white vs. 87% in general labour force ¾ of non-white lawyers were South Asian, Black or Chinese

8 Potential Implications Additional fragmentation (or isolation) especially in small firms of lawyers being organized by ethnic group or service of specific community Pressures to bring ethnic representation in line especially in areas of high concentration of ethnic populations Negative attitudes towards profession because of lack of representation in our ranks

9 Age and Generational Differences Specific attitudes of younger lawyers Achieve work-life balance Willingness to become involved and make a difference in their community Understand that law requires life long learning Ipsos-Reid survey of law students It is not show me the money 35% help society 32% intellectual stimulation 29% range and flexibility of profession 21% income potential and financial stability

10 Generational cont d Time demands, workload and lack of personal life are stressors for all lawyers Even lawyers with 7-8 years of practice 70% said thinking of leaving profession Catalyst Canada study of 10 large law firms a majority (62% of women, 50% of men) planned to change jobs in 5 years After 15 years of practice less likely to leave but majority considered changing practice

11 Potential Implications Exodus from profession Inability to attract lawyers to firms or certain areas of work or types of work Stress and dissatisfaction Increased frequency of inter-firm or interprovince mobility Lawyers changing area of practice

12 Numbers of Lawyers Law schools produce 3500 lawyers per year 1000 going into other or related disciplines % of lawyers in government ( % in %) Rising competition from paralegals, MDP type orgs., Internet virtual law services,etc. Law firms changing in size Sole practitioners increasing Women leaving and men entering (reason?) All others decreasing (merger a factor)

13 Potential Implications Increased competition for entry positions Increase in sole or small firms until such times as economics become untenable Increased competition for the most non-remunerative work (real estate, wills, document filing) Creation of niche or specialized firms Increase in ranks of contract lawyers & part timers Competition from outside Increased demand for creative promotion Creative offerings in other services

14 Culture and Values Lawyers not homogeneous Culture descriptor is beyond the norms of a group but revolve around the organization and the workplace Frequently expressed in the negative Tyranny of billable hour, toxic relationships because of inequity in satisfaction or financial reward, sexual harassment, workplace rigidity, etc.

15 Culture cont d CBA Ipsos-Reid survey Opinions are inter-generational and crossgenerational and not necessarily common Not a lot of information conclusions difficult to determine and evaluate Growing multiplicity of working cultures Growing multiplicity of personal culture Negative perception of lawyers having an impact as well as things like technology

16 Potential Implications We have much to learn Need to reaffirm shared values of legal profession Need to address the dominant cultural issues as they impact our profession Need to embrace the impact of the shifts and varying impacts of sub-groups to allow for accommodation

17 The Demand Side

18 Billing and Pricing Price or cost a key concern for clients Demand a standard to determine value for money More sophisticated legal services consumer Accounting firms, paralegals, Internet and infomediaries, ADR, consulting firms, etc. providing new choices to public

19 Potential Implications Challenges to regulation of the competition Impact on soft advertising Creation of new products insurance for prepaid legal, infomediaries providing forms and how-to, etc. Loss of loyalty to the lawyer or firm in price driven market Virtual legal firms Demand greater transparency of the law firms business processes and rules of governance

20 Commoditization and Unbundling Demand for basic services or cafeteria selection by clients Creates greater rigour for: Defining Pricing Delivering, and Charging for legal services

21 Potential Implications Fragmentation of lawyers into niches Downward pressure on prices in those legal services that can be commoditized (real estate, wills, etc.) Pressure to reduce costs and overheads Demand by public to de-legalize processes or even whole areas Increase in ADR and the development of new models Alternate pricing (fixed price, quantity discounts, risk sharing, etc.)

22 Competition and Technology Increased competition from non-lawyers Globalization increased competition outside Canada Internet ease of use, 24/7, low cost Virtual law firms Rise of info media Paralegals, DIY publishers, banks and real estate and other MDPs

23 Potential Implications Lawyers become information providers or coaches assist in pro se Unbundling of legal services & pricing Consumers more sophisticated and demanding and demand to be involved Creative promotion and advertising Downward demand on pricing and cost structures

24 More Potential Implications Demand for e everything e-filing, e- discovery, e-presentations in courts, etc. Speed up all elements of process (affects worklife balance) Demand for standards and protocols because of all the different system vendors Demand for tools and training by younger lawyers. Need to upgrade older ones.

25 Commercialization Technology, price, value for money, openness forced to be more business-like Influences of bottom line or profit centres on decision making, areas of practice, billings, acceptance of types of files, personnel management, investments in research and technology

26 Rural/Urban & Access to Justice High cost of law school and student debt Loss of remunerative work in rural areas (old bread and butter real estate and estates and wills) Technology is good and bad Could reduce costs and overhead of smaller firms Could be a big and continuing expense to keep up to new technology Diversity not keeping pace in law schools and therefore not the lawyers to be able to serve their constituencies

27 Potential Implications Fewer opportunities for lawyers Declining remunerative work and may only work in limited areas Loss of lawyers in specific areas that need to be serviced Lawyers not going back to communities Law school graduates forced to choose urban areas to work or areas of practice that pay more to pay off debt

28 Potential Impacts Negative effect on pro bono or servicing difficult of needy clients New skill sets for lawyers i.e. business planning, knowledge management Outside ownership of law firms Outsourcing non-legal work Niche markets and expansion into consulting and other non-traditional legal work Innovative and perhaps aggressive pricing to get work or keep clients

29 Key Future Activities of CBA Voice of the Canadian legal profession in order to protect its core values, promote the essential role of lawyers in society Advocate effective law reform and fair justice systems Be the authoritative source of information and expertise on the legal profession in Canada

30 Key Future Activities of CBA a leading provider of relevant, accessible and cost-effective professional development on law and practice matters affecting lawyers and the legal community a diverse association that facilitates and promotes equity and diversity in the legal profession

31 Role of Regulators Consider areas like: Commoditization of legal services and related issues, i.e. liability & insurance Competition, e.g. advertising, pricing structure, non-legal service providers including outside jurisdiction E-law: what are the implications Diversity data collection and benchmarking You tell me!

32 Thank you

The Iowa State Bar Association. Legal Practice in Iowa. 2011 Economic Survey.indd 1

The Iowa State Bar Association. Legal Practice in Iowa. 2011 Economic Survey.indd 1 The Iowa State Bar Association 2011 Economic Survey of Legal Practice in Iowa 2011 Economic Survey.indd 1 4/25/2012 2:07:55 PM Introduction In the Fall of 2011, The Iowa State Bar Association (ISBA) conducted

More information

Law Firm MANAGEMENT. Is outsourcing right for your firm? For good referrals, ask good questions. How to use leverage to your firm s advantage

Law Firm MANAGEMENT. Is outsourcing right for your firm? For good referrals, ask good questions. How to use leverage to your firm s advantage Law Firm MANAGEMENT Is outsourcing right for your firm? Eye on associates Tips for effective performance-based compensation For good referrals, ask good questions How to use leverage to your firm s advantage

More information

Key Performance Indicators for Canadian Law Firms

Key Performance Indicators for Canadian Law Firms Key Performance Indicators for Canadian Law Firms 2011 Karen MacKay, MBA Co-Founder, LawFirmKPI, Inc. Stephen Mabey, BA CA Applied Strategies, Inc. Agenda Introduction Creating a Useful Dashboard Common

More information

Multnomah Bar Association Joint Committee of Managing Partners Roundtable and Young Lawyers Section

Multnomah Bar Association Joint Committee of Managing Partners Roundtable and Young Lawyers Section JoSmith Associates Leadership + Development 53.234.544 (office) 888.2.5449 (cell) Multnomah Bar Association Joint Committee of Managing Partners Roundtable and Young Lawyers Section BRIDGING GENERATIONS:

More information

White Paper Gender Study

White Paper Gender Study White Paper Gender Study Summary: Patterns of billings and price realization demonstrate profound differences by gender. Men are billed at higher rates irrespective of tenure. Activities create male and

More information

Results of the 2014 Economics and Law Office Management Survey

Results of the 2014 Economics and Law Office Management Survey Results of the 2014 Economics and Law Office Management Survey January 2015 INTRODUCTION The Florida Bar is one of the largest unified state bar associations in the United States. Its recorded history

More information

Gender and Diversity in Law: List of Resources

Gender and Diversity in Law: List of Resources Gender and Diversity in Law: List of Resources The Faculty of law would like to thank law student Xue Yan, who compiled the following list of resources. Resources by Subject of Documents... 2 Aboriginal

More information

Emerging trends in Human Resources Management

Emerging trends in Human Resources Management Emerging trends in Human Resources Management Robert c. myrtle, dpa Director, executive master of leadership Professor of public administration, and Professor of gerontology Session Outcomes: Discover

More information

The Legal Team. After completion of this chapter, you should be able to:

The Legal Team. After completion of this chapter, you should be able to: Law Office Management Chapter 2 Chapter 2 OBJECTIVES The Legal Team After completion of this chapter, you should be able to: Describe the titles, functions, and duties of each member of a legal team. Describe

More information

OKLAHOMA BAR ASSOCIATION

OKLAHOMA BAR ASSOCIATION OKLAHOMA BAR ASSOCIATION MEMBERSHIP SURVEY METHODOLOGY The Oklahoma Bar Association membership survey was administered electronically by the ABA Division for Bar Services beginning in March. An email notice

More information

CONTRIBUTING PERSPECTIVE DEMOGRAPHIC TRENDS

CONTRIBUTING PERSPECTIVE DEMOGRAPHIC TRENDS CONTRIBUTING PERSPECTIVE DEMOGRAPHIC TRENDS June 2013 Canadian Bar Association 865 Carling Avenue, Suite 500 Ottawa, ON K1S 5S8 Tel.: (613) 237-2925 / (800) 267-8860 Fax: (613) 237-0185 E-mail: futures@cba.org

More information

Advanced Estate Planning Strategies Course Lake Las Vegas Resort April 24-25, 2003.

Advanced Estate Planning Strategies Course Lake Las Vegas Resort April 24-25, 2003. LAW PRACTICE, ANCILLARY BUSINESS AND MULTIDISCIPLINARY PRACTICE By: Michael V. Bourland W. Marc McDonald Bourland, Wall & Wenzel, A Professional Corporation Attorneys and Counselors City Center Tower II

More information

Retail Training and Employee Development Benchmark Survey 2015

Retail Training and Employee Development Benchmark Survey 2015 Retail Training and Employee Development Benchmark Survey 2015 Sponsored By Retail Training and Employee Development Benchmark Survey 2015 Retail Council of Canada (RCC), in partnership with WCG International

More information

Public Service Commission

Public Service Commission Public Service Commission Strategic Plan Part A, 2011-2016 Year 5 2015/16 Promoting and modeling excellent human resource practices Message from the Minister It is my pleasure to update the Public Service

More information

ANZAM 2015 Streams and Keywords

ANZAM 2015 Streams and Keywords ANZAM 2015 Streams and Keywords Stream Keywords 01. Managing for Peak Performance strategic HRM strategic change technological change global business environment innovation managing across cultures international

More information

SUMMARY OF FINDINGS: DENVER LAW FIRMS

SUMMARY OF FINDINGS: DENVER LAW FIRMS Reduced Hours, Full Success: Part-Time Partners in U.S. Law Firms SUMMARY OF FINDINGS: DENVER LAW FIRMS by Cynthia Thomas Calvert Linda Bray Chanow and Linda Marks Copyright 2010 Introduction Denver 1

More information

A guide to strategic human resource planning

A guide to strategic human resource planning A guide to strategic human resource planning By Workinfo.com, www.workinfo.com 1. Introduction A comprehensive Human Resource Strategy plays a vital role in the achievement of an organisation's overall

More information

The attraction, retention and advancement of women leaders:

The attraction, retention and advancement of women leaders: The attraction, retention and advancement of women leaders: Strategies for organizational sustainability BUSINESS CASE 1 Table of Contents Introduction Business Case 1 Barriers and Success Factors Overview

More information

LexisNexis State of the Legal Industry Survey Complete Survey Findings

LexisNexis State of the Legal Industry Survey Complete Survey Findings LexisNexis State of the Legal Industry Survey Complete Survey Findings 1 Table of Contents Research Objectives Methodology Executive Summary Detailed Findings Appendix Sample Disposition TNS Global Company

More information

The State of Human Resources Outsourcing: 2004 2005

The State of Human Resources Outsourcing: 2004 2005 The State of Human Resources Outsourcing: 2004 2005 Survey Results February 2005 Introduction Increasingly, leading companies in the United States see the value in building a strong working partnership

More information

Law Firm Professional Services Outsourcing White Paper

Law Firm Professional Services Outsourcing White Paper Law Firm Professional Services Outsourcing White Paper January 2010 prepared by: Access/Information, Inc. 234 Columbine Street Suite 310 Denver, Colorado 80206 303-778-7677 Copyright 2010 Access/Information,

More information

Executive Summary. Specifically, the project gathered both primary and secondary data to meet four main research objectives:

Executive Summary. Specifically, the project gathered both primary and secondary data to meet four main research objectives: Executive Summary The overall goal of the research reported here is to provide an objective and credible assessment of the future workforce needs for lawyers in the state of California through the year

More information

The Four Secrets of Highly Successful Agile Support Centers

The Four Secrets of Highly Successful Agile Support Centers A White Paper from Productivity Associates, Inc. (PAI) The Four Secrets of Highly Successful Agile Support Centers How Flexibility and Customization Lead to More Profitable Strategic Operations Productivity

More information

WHAT CAN YOUR PARALEGAL DO IN YOUR LAW PRACTICE?

WHAT CAN YOUR PARALEGAL DO IN YOUR LAW PRACTICE? WHAT CAN YOUR PARALEGAL DO IN YOUR LAW PRACTICE? HECTOR A. BELTRAN Carreon & Beltran 1709 Montana Avenue El Paso, TX 79902 MICHELE M. BOERDER K & L Gates 1717 Main St., Ste. 2800 Dallas, TX 75201-4335

More information

Report into the Rural, Regional and Remote Areas Lawyers Survey. Prepared by the Law Council of Australia and the Law Institute of Victoria

Report into the Rural, Regional and Remote Areas Lawyers Survey. Prepared by the Law Council of Australia and the Law Institute of Victoria Report into the Rural, Regional and Remote Areas Lawyers Survey Prepared by the Law Council of Australia and the Law Institute of Victoria July 2009 Acknowledgements The Law Council is grateful for the

More information

Law Firm HR Challenges for the Future

Law Firm HR Challenges for the Future May 2007 Law Firm HR Challenges for the Future Barend Blondé & Antoine Henry de Frahan Antoine Henry de Frahan We believe that the HR challenges many law firms are facing outweigh their marketing challenges.

More information

Is your membership decreasing or increasing? Are you wondering how you can continue to deliver the same amount of services with less revenue?

Is your membership decreasing or increasing? Are you wondering how you can continue to deliver the same amount of services with less revenue? Frederic S. Ury Ury & Moskow, LLC Fairfield, Connecticut Thomas Lyons Strauss, Factor, Laing & Lyons Providence, Rhode Island Is your membership decreasing or increasing? Are you wondering how you can

More information

The Changing landscape of Independent Law in SA Survey conducted by Activate on behalf of LexisNexis South Africa August 2014

The Changing landscape of Independent Law in SA Survey conducted by Activate on behalf of LexisNexis South Africa August 2014 The Changing landscape of Independent Law in SA Survey conducted by Activate on behalf of LexisNexis South Africa August 2014 Independent small law firms contribute significantly to the South African legal

More information

Canadian Forces National Report to the Committee for Women in NATO Forces

Canadian Forces National Report to the Committee for Women in NATO Forces Canadian Forces National Report to the Committee for Women in NATO Forces Introduction The Canadian Forces (CF) is an all-volunteer military, whose members are drawn directly from the Canadian population

More information

MANAGING BROKER PROGRAM COMPETENCIES AND CURRICULUM

MANAGING BROKER PROGRAM COMPETENCIES AND CURRICULUM MANAGING BROKER PROGRAM COMPETENCIES AND CURRICULUM Preface The Mortgage Broker Regulators Council of Canada (MBRCC) is an inter-jurisdictional association of senior administrative officers representing

More information

The Decline in Student Applications to Computer Science and IT Degree Courses in UK Universities. Anna Round University of Newcastle

The Decline in Student Applications to Computer Science and IT Degree Courses in UK Universities. Anna Round University of Newcastle The Decline in Student Applications to Computer Science and IT Degree Courses in UK Universities Introduction Anna Round University of Newcastle The research described in this report was undertaken for

More information

Supporting Women in Leadership

Supporting Women in Leadership June 2011 Supporting Women in Leadership Gender diversity at work Why be concerned with gender diversity in your workplace? Organizations that attract, retain, and advance women are: accessing talent from

More information

= Ó=k~íáçå~ä=pìêîÉó=Ó= = = = oééçêí=çå=íüé=éêç=äçåç=äéö~ä=ïçêâ=çñ=áåçáîáçì~ä= ^ìëíê~äá~å=_~êêáëíéêë=

= Ó=k~íáçå~ä=pìêîÉó=Ó= = = = oééçêí=çå=íüé=éêç=äçåç=äéö~ä=ïçêâ=çñ=áåçáîáçì~ä= ^ìëíê~äá~å=_~êêáëíéêë= Ók~íáçå~äpìêîÉóÓ oééçêíçåíüééêçäçåçäéö~äïçêâçñáåçáîáçì~ä ^ìëíê~äá~å_~êêáëíéêë kçîéãäéêommu ^éééåçáñs oéëéçåëéëíçëìêîéóèìéëíáçåëókçêíüéêåqéêêáíçêó National Pro Bono Resource Centre The Law Building, University

More information

A View into the Global Workforce Study

A View into the Global Workforce Study A View into the Global Workforce Study Global Trends and Canadian Results October 2012 2012 Towers Watson. All rights reserved. Discussion Outline The 2012 Global Workforce Study Overview and objectives

More information

MKT 3525 SALES MANAGEMENT FINAL

MKT 3525 SALES MANAGEMENT FINAL MKT 3525 SALES MANAGEMENT FINAL Chapter 3: Territory Management Sales opportunity management - Generating new accounts - Managing existing accounts - Sales versus profits - Personal time management A process

More information

Sexual Harassment in the Workplace. Prepared for the Association of Women in Computing Florida Institute of Technology. Cem Kaner December 2002

Sexual Harassment in the Workplace. Prepared for the Association of Women in Computing Florida Institute of Technology. Cem Kaner December 2002 Sexual Harassment in the Workplace Prepared for the Association of Women in Computing Florida Institute of Technology Cem Kaner December 2002 This material is based upon work supported by the National

More information

Legal Technology Trends: The Impact on Law Firm Profitability

Legal Technology Trends: The Impact on Law Firm Profitability Legal Technology Trends: The Impact on Law Firm Profitability Patrick Hurley Vice President, Global Expansion May 2013 Whatever enables us to achieve today s success, is no longer sufficient to sustain

More information

Resources for BC lawyers An at-a-glance guide to the Law Society of BC

Resources for BC lawyers An at-a-glance guide to the Law Society of BC Resources for BC lawyers An at-a-glance guide to the Law Society of BC Practice resources The Law Society offers a wealth of practice resources on its website to help members in the following areas: client

More information

5 CRITICAL CHANGES TO

5 CRITICAL CHANGES TO 5 CRITICAL CHANGES TO Emailing Healthcare Providers INTRODUCTION Email marketing remains one of the most valuable tools in the healthcare marketer s arsenal for establishing relationships and increasing

More information

What s challenging New Zealand Business owners?

What s challenging New Zealand Business owners? Business School Te Kura Pakihi What s challenging New Zealand Business owners? Summary of findings Dr Jodyanne Kirkwood Dr Tarja Viitanen What s challenging New Zealand Business owners? PAGE 0NE Introduction

More information

Nursing. Nunavut. Recruitment and Retention Strategy 2007 2012 NUNAVUT NURSES BE THE DIFFERENCE

Nursing. Nunavut. Recruitment and Retention Strategy 2007 2012 NUNAVUT NURSES BE THE DIFFERENCE Government of Nunavut Department of Health and Social Services Nunavut Nursing Recruitment and Retention Strategy 2007 2012 NUNAVUT NURSES BE THE DIFFERENCE Nunavut Nursing Recruitment and Retention Strategy

More information

Southwest Region Women s Law Association

Southwest Region Women s Law Association Southwest Region Women s Law Association (Ontario) SUBMISSION ON ALTERNATIVE BUSINESS STRUCTURES: Response to the request for input from the legal community by the Law Society of Upper Canada in its Discussion

More information

THE ECONOMICS OF LAW PRACTICE IN NEW MEXICO LAWYER COMPENSATION SUMMARY OF RESULTS SEPTEMBER 2012

THE ECONOMICS OF LAW PRACTICE IN NEW MEXICO LAWYER COMPENSATION SUMMARY OF RESULTS SEPTEMBER 2012 THE ECONOMICS OF LAW PRACTICE IN NEW MEXICO LAWYER COMPENSATION SUMMARY OF RESULTS SEPTEMBER 2012 SEPTEMBER 2012 PAGE 2 I. INTRODUCTION SEPTEMBER 2012 PAGE 3 The Economics of Law Practice in New Mexico

More information

2012 Employee Viewpoint Survey Results Summary

2012 Employee Viewpoint Survey Results Summary 2012 Employee Viewpoint Survey Results Summary Date of Report: 10/26/12 Table of Contents SECTION 1: SURVEY OVERVIEW... 3 SECTION 2: HOW THE SURVEY WAS CONDUCTED... 3 SECTION 3: DESCRIPTION OF SAMPLE...

More information

SUCCESSION PLANNING GUIDEBOOK

SUCCESSION PLANNING GUIDEBOOK SUCCESSION PLANNING GUIDEBOOK TABLE OF CONTENTS How to use this Guidebook 1 What is succession planning? 2 What succession planning is not 3 Why is succession planning important? 4 Succession planning

More information

CONSULTATION PAPER: EXPANDING THE CLASSES OF LEGAL SERVICE PROVIDERS IN SASKATCHEWAN

CONSULTATION PAPER: EXPANDING THE CLASSES OF LEGAL SERVICE PROVIDERS IN SASKATCHEWAN CONSULTATION PAPER: EXPANDING THE CLASSES OF LEGAL SERVICE PROVIDERS IN SASKATCHEWAN SECTION I: BACKGROUND 1. The project The Ministry of Justice and the Law Society are exploring possibilities for allowing

More information

Virtual Law Practice and the Online Delivery of Legal Services

Virtual Law Practice and the Online Delivery of Legal Services Virtual Law Practice and the Online Delivery of Legal Services presented by Stephanie Kimbro Attorney, Kimbro Legal Services Technology Consultant, Total Attorneys Canadian Discipline Administrators Conference

More information

Achieving Competitive Advantage Through Supply Chain Excellence. Jim Webb, Senior Vice President of Operations, Provista

Achieving Competitive Advantage Through Supply Chain Excellence. Jim Webb, Senior Vice President of Operations, Provista Achieving Competitive Advantage Through Supply Chain Excellence Jim Webb, Senior Vice President of Operations, Provista Presentation objectives Competitive Forces Sources of Competitive Advantage Focus

More information

INTERNATIONAL PARALEGAL MANAGEMENT ASSOCIATION POSITION PAPER ON U.S. PARALEGAL REGULATION

INTERNATIONAL PARALEGAL MANAGEMENT ASSOCIATION POSITION PAPER ON U.S. PARALEGAL REGULATION IPMA POSITION PAPER INTERNATIONAL PARALEGAL MANAGEMENT ASSOCIATION POSITION PAPER ON U.S. PARALEGAL REGULATION Paralegal regulation has been widely debated over the last two decades. The purpose of this

More information

Credit Management of the Future E. John Broderick President - Smyyth Credit Services January 2009

Credit Management of the Future E. John Broderick President - Smyyth Credit Services January 2009 Credit Management of the Future E. John Broderick President - Smyyth Credit Services January 2009 Summary Is it possible that the possibility of forced job change and a split in your career in credit management

More information

Law Firm Economics 101. Trenton H. Norris Berkeley School of Law March 13, 2012

Law Firm Economics 101. Trenton H. Norris Berkeley School of Law March 13, 2012 Law Firm Economics 101 Trenton H. Norris Berkeley School of Law March 13, 2012 Good Economics Enables Law Firms Enables firm to command a premium Supports Rate Structure First Class Talent Enables firm

More information

2015 CFPB annual employee survey

2015 CFPB annual employee survey 2015 CFPB annual employee survey December 2015 Introduction Interpretation of results More than 79 percent of the CFPB employee population responded to the fourth annual employee survey conducted by the

More information

Is the Canadian Marketing Profession a Thing of the Past?

Is the Canadian Marketing Profession a Thing of the Past? Is the Canadian Marketing Profession a Thing of the Past? 75% of marketers in major Canadian companies do not have any formal marketing education (Marketing or business degree or MBA). TMG research of

More information

Why Priority Properties? Features and Benefits. Click Here For Details

Why Priority Properties? Features and Benefits. Click Here For Details Why Priority Properties? Features and Benefits Click Here For Details YOUR VISION OUR PRIORITY Priority Properties - Locations STL CIN CIN Priority Properties 50 Properties in 14 states totaling approximately

More information

Vexical s Solution to the Patient Responsibility Conundrum

Vexical s Solution to the Patient Responsibility Conundrum Vexical s Solution to the Patient Responsibility Conundrum Abstract: Providers are drowning in bad debt to the sum of $65B annually 1. A significant portion of the bad debt is due to the fact that patients/families

More information

JEFFREY A. LOWE, ESQ. Global Practice Leader - Law Firm Practice Managing Partner - Washington, D.C.

JEFFREY A. LOWE, ESQ. Global Practice Leader - Law Firm Practice Managing Partner - Washington, D.C. JEFFREY A. LOWE, ESQ. Global Practice Leader - Law Firm Practice Managing Partner - Washington, D.C. TABLE OF CONTENTS Background... 4 The Survey... 4 Methodology... 5 Statistical Terms Used... 6 Key Findings...

More information

Room at the Top: Advancement and Equity for Women in the Business World

Room at the Top: Advancement and Equity for Women in the Business World Room at the Top: Advancement and Equity for Women in the Business World Donna Evans According to The Double-Bind Dilemma for Women in Leadership: Damned if You Do, Doomed if You Don't, a study released

More information

Country Position Paper on Ageing and Poverty in Zambia. 25 October 2003

Country Position Paper on Ageing and Poverty in Zambia. 25 October 2003 Country Position Paper on Ageing and Poverty in Zambia 25 October 2003 Introduction Poverty is widespread in Zambia 40 years ago, at Independence, Zambia was a prosperous country Research evidence indicates

More information

Supplier Relationships Lecture 7. Briony Boydell Managing Business Relationships

Supplier Relationships Lecture 7. Briony Boydell Managing Business Relationships Supplier Relationships Lecture 7 Briony Boydell Managing Business Relationships Objectives of lecture Identify the types of relationships within the supply chain Discuss the benefits of improved relations

More information

Summary of the Research on the role of ICT related knowledge and women s labour market situation

Summary of the Research on the role of ICT related knowledge and women s labour market situation Summary of the Research on the role of ICT related knowledge and women s labour market situation Comparative anlysis of the situation in the five surveyed countries: Analysis of data about employment shows

More information

Pushing Diversity in the Legal Profession

Pushing Diversity in the Legal Profession Pushing Diversity in the Legal Profession By Rebecca R. Hastings, SPHR February 23, 2010 Diversity professionals know how important a compelling business case is to the success of a diversity and inclusion

More information

Global Urbanization: Trends, Patterns, Determinants, and Impacts. Abdullah Baqui, DrPH, MPH, MBBS Johns Hopkins University

Global Urbanization: Trends, Patterns, Determinants, and Impacts. Abdullah Baqui, DrPH, MPH, MBBS Johns Hopkins University This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike License. Your use of this material constitutes acceptance of that license and the conditions of use of materials on this

More information

A FOUR-STEP FORMULA FOR STRATEGIC PLANNING

A FOUR-STEP FORMULA FOR STRATEGIC PLANNING A FOUR-STEP FORMULA FOR STRATEGIC PLANNING by Joel A. Rose Over the past six years or so, significant changes have occurred within the legal profession that have required law firms to do long-range planning.

More information

North Dakota Nursing Needs Study

North Dakota Nursing Needs Study North Dakota Nursing Needs Study 2011 Licensed Nurse Supply Analysis January, 2012 Patricia L. Moulton, Ph.D. North Dakota Center for Nursing Research Publication #3 Funding for this project was provided

More information

Using Workforce Analytics to Reduce Employee Turnover

Using Workforce Analytics to Reduce Employee Turnover Using Workforce Analytics to Reduce Employee Turnover White Paper This White Paper describes the challenges of reducing employee turnover in shift based organizations, and introduces Otipo s innovative

More information

THE EFFECTIVE UTILIZATION OF PARALEGALS IN CORPORATE LEGAL DEPARTMENTS. Maurice S. Byrd, Esq. Executive Legal Consultant

THE EFFECTIVE UTILIZATION OF PARALEGALS IN CORPORATE LEGAL DEPARTMENTS. Maurice S. Byrd, Esq. Executive Legal Consultant THE EFFECTIVE UTILIZATION OF PARALEGALS IN CORPORATE LEGAL DEPARTMENTS Maurice S. Byrd, Esq. Executive Legal Consultant Today s Presentation The Evolution The New Normal Paralegal The Value and Challenges

More information

US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS

US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS Whitepaper Eagle Creek Software Services March 2015 Introduction CRM services are shifting from a focus on point solution

More information

Claims Analytics Case Study: BI Claims Representation

Claims Analytics Case Study: BI Claims Representation Claims Analytics Case Study: BI Claims Representation The All-Too-Familiar Trend BI Claims Costs 1 The All-Too-Familiar BI Cost Driver BI Claims Legal Representation Rate BI Claims Costs 2 3 Analyzing

More information

Connecting Core Competencies: New Graduates and the Bar. National Association of Bar Executives August 8, 2013

Connecting Core Competencies: New Graduates and the Bar. National Association of Bar Executives August 8, 2013 Connecting Core Competencies: New Graduates and the Bar National Association of Bar Executives August 8, 2013 What Does Your Bar Association Do Now to Prepare New Lawyers for Practice? Today s Focus The

More information

Unleashing Potential. Building a Career Development Culture to Drive Employee Engagement. Jeneane Blom Senior Consultant Right Management

Unleashing Potential. Building a Career Development Culture to Drive Employee Engagement. Jeneane Blom Senior Consultant Right Management Unleashing Potential Building a Career Development Culture to Drive Employee Engagement Jeneane Blom Senior Consultant Right Management 2014 Right Management. All Rights Reserved. Right Management Overview

More information

The Emerging Law Firm Practice

The Emerging Law Firm Practice Knoll Workplace Research Tracy D. Wymer Senior Director Research, Strategy, Media Knoll, Inc. Introduction This report highlights the emerging changes in law firm practices as observed by Knoll from discussions

More information

The Millennial Small Business Owner

The Millennial Small Business Owner 2015 U.S. Bank Small Annual The Millennial Small Owner September 15, 2015 This information is not intended to be a forecast of future events or guarantee of future results. It is not intended to serve

More information

Iam a lawyer. It wasn t easy getting here.

Iam a lawyer. It wasn t easy getting here. April 2009 Is Time Running Out on the Billable Hour? We interviewed 500 randomly selected solo/small firm Toronto lawyers and found that: Their average* hourly rate was $338. Hourly rates ranged from $78

More information

Commonwealth Bank Legal Market Pulse report

Commonwealth Bank Legal Market Pulse report Commonwealth Bank Legal Market Pulse report Conducted by Beaton Research + Consulting 3 Contents Confidence continues to rise as long-term outlook improves 2 Economic Update 3 Overall Business Conditions

More information

Creating Tomorrow s Public Service. May, 2009. A Corporate Human Resource Management Strategy For the Newfoundland and Labrador Core Public Service

Creating Tomorrow s Public Service. May, 2009. A Corporate Human Resource Management Strategy For the Newfoundland and Labrador Core Public Service Creating Tomorrow s Public Service May, 2009 A Corporate Human Resource Management Strategy For the Newfoundland and Labrador Core Public Service 1 The Role of Public Service Employees As professionals,

More information

Assessing Viability and Feasibility of Business Ideas. Dr. Neeraj Pandey Assistant Professor LM Thapar School of Management

Assessing Viability and Feasibility of Business Ideas. Dr. Neeraj Pandey Assistant Professor LM Thapar School of Management Assessing Viability and Feasibility of Business Ideas Dr. Neeraj Pandey Assistant Professor LM Thapar School of Management WHY NEW VENTURES FAIL Lack of Objective Evaluation No Real Insight into the Market

More information

Diversity and inclusion strategy 2016 2020

Diversity and inclusion strategy 2016 2020 Diversity and inclusion strategy 2016 2020 2 Airservices diversity statement Diversity recognises and celebrates the value and contribution that each individual brings to our workplace. It facilitates

More information

Pay Gap Increases Between Equity and Nonequity Partners

Pay Gap Increases Between Equity and Nonequity Partners Pay Gap Increases Between Equity and Nonequity Partners Ross Todd, The Am Law Daily September 12, 2014 The compensation gap between equity partners and nonequity partners at the nation s largest law firms

More information

Phoenix College Paralegal Studies Program Assessment Plan

Phoenix College Paralegal Studies Program Assessment Plan Program Goals Phoenix College Paralegal Studies Program Assessment Plan 1. Prepare students for entry-level employment in law offices. 2. Provide students with practical legal skills enabling them to draft

More information

EAST AYRSHIRE COUNCIL CABINET WEDNESDAY 24 JUNE 2015 EMPLOYEE ATTITUDE SURVEY 2015. Report by Acting Depute Chief Executive (Safer Communities)

EAST AYRSHIRE COUNCIL CABINET WEDNESDAY 24 JUNE 2015 EMPLOYEE ATTITUDE SURVEY 2015. Report by Acting Depute Chief Executive (Safer Communities) EAST AYRSHIRE COUNCIL CABINET WEDNESDAY 24 JUNE 2015 EMPLOYEE ATTITUDE SURVEY 2015 Report by Acting Depute Chief Executive (Safer Communities) 1. PURPOSE OF REPORT 1.1 The purpose of this report is to

More information

REPORT OF THE ACTIVITIES OF THE DISCRIMINATION AND HARASSMENT COUNSEL FOR THE LAW SOCIETY OF UPPER CANADA

REPORT OF THE ACTIVITIES OF THE DISCRIMINATION AND HARASSMENT COUNSEL FOR THE LAW SOCIETY OF UPPER CANADA REPORT OF THE ACTIVITIES OF THE DISCRIMINATION AND HARASSMENT COUNSEL FOR THE LAW SOCIETY OF UPPER CANADA For the period from July 1, 2014 to December 31, 2014 Prepared by Cynthia Petersen Discrimination

More information

Community. What inspires you? GIVING BACK TO OUR. 16 Beacon Street Boston, MA 02108. To make a difference, visit:

Community. What inspires you? GIVING BACK TO OUR. 16 Beacon Street Boston, MA 02108. To make a difference, visit: GIVING BACK TO OUR Community The BBA s long history has enabled us to form partnerships with organizations which better serve the Boston community. The BBA partners with the Bankruptcy Court in order to

More information

The IT Service Roadmap Assessment

The IT Service Roadmap Assessment The IT Service Roadmap Assessment This assessment will assist in determining where an organization is positioned on the IT maturity continuum. The IT maturity continuum has three stages of IT services:

More information

CHAPTER I INTRODUCTION Topic of Interest The statistics representing the workforce of the new millenium are well known. Increased numbers of women,

CHAPTER I INTRODUCTION Topic of Interest The statistics representing the workforce of the new millenium are well known. Increased numbers of women, CHAPTER I INTRODUCTION Topic of Interest The statistics representing the workforce of the new millenium are well known. Increased numbers of women, people of color, and older workers will soon begin to

More information

Nebraska Ethics Advisory Opinion for Lawyers No. 94-1

Nebraska Ethics Advisory Opinion for Lawyers No. 94-1 Nebraska Ethics Advisory Opinion for Lawyers No. 94-1 SINCE THE LIMITED LIABILITY COMPANY IS A NEWLY DESIGNATED ENTITY WHICH, BY STATUTE, PURPORTS TO AFFORD LIMITED LIABILITY TO ITS MEMBERS, AND RECOGNIZING

More information

Canada Sets a New Psychological Health & Safety Standard

Canada Sets a New Psychological Health & Safety Standard Canada Sets a New Psychological Health & Safety Standard History was made earlier this year when Canada launched a new National Standard for Psychological Health & Safety in the workplace. A first of its

More information

MANZEZULU CONSULTING SERVICES

MANZEZULU CONSULTING SERVICES MANZEZULU CONSULTING SERVICES PROPOSAL FOR CALL CENTRE MANAGEMENT Table of Contents Table of Contents 2 Introduction 3 1.1. Our Vision 3 1.2. Our Mission 3 1.3. Our Values 4 2. An overview of the Call

More information

BC Lawyers Continuing Professional Development, effective January 1, 2012

BC Lawyers Continuing Professional Development, effective January 1, 2012 BC Lawyers Continuing Professional Development, effective January 1, 2012 BC lawyers, on January 1, 2009, became the first in Canada to be subject to a comprehensive continuing professional development

More information

THE PROFESSIONAL S FIRST CHOICE. Bridging the Gap How technology can help HR reach out to line management A Croner white paper

THE PROFESSIONAL S FIRST CHOICE. Bridging the Gap How technology can help HR reach out to line management A Croner white paper THE PROFESSIONAL S FIRST CHOICE Bridging the Gap How technology can help HR reach out to line management A Croner white paper Executive summary The practice of human resources, or HR, has reached a transitional

More information

legal workplace trends

legal workplace trends legal workplace trends PREPARED BY JANUARY 2014 legal workplace changes The legal industry has seen significant change of its workplace environments and trends in just the last ten years. In our experience,

More information

2 nd Annual CAP Member Research

2 nd Annual CAP Member Research 2 nd Annual CAP Member Research Presented by: Tricia Benn Director of Research, Business and Professional Research Group Rogers Publishing October, 2007 Agenda Summary Of Findings Methodology Demographic

More information

Assessing a proposed new policy / strategy or function: Pest Control. Service team: Environmental Services (Food and Safety Team)

Assessing a proposed new policy / strategy or function: Pest Control. Service team: Environmental Services (Food and Safety Team) Assessing a proposed new policy / strategy or function: Pest Control Service team: Environmental Services (Food and Safety Team) Officer completing the EIA: Andrew Burbridge 1 Date started: 25/06/2008

More information

The Missouri Bar Fall Committee Meeting November 22, 2013

The Missouri Bar Fall Committee Meeting November 22, 2013 The Missouri Bar Fall Committee Meeting November 22, 2013 Presented By: Suzanne Kissock and Dori DeCook Presentation Prepared by the Paralegals Committee of the Missouri Bar and the Missouri Paralegal

More information

Secrets to Small Business Success

Secrets to Small Business Success Secrets to Small Business Success Small business owners are often looking for ways to increase their bottom line. To help entrepreneurs increase their revenues, this report closely examines the small firms

More information

MSLA Course Descriptions 2013-2014

MSLA Course Descriptions 2013-2014 MSLA Office 303.871.6308 www.law.du.edu/msla msla@law.du.edu MSLA Course Descriptions 2013-2014 L 4420 Legal Practice Seminar Law as a Business This course provides an overview of the business functions

More information

A Partial Picture: The representation of equity-seeking groups in Canada s universities and colleges

A Partial Picture: The representation of equity-seeking groups in Canada s universities and colleges NOVEMBER 2007 NO 1 Introduction Equity in the Canadian Academy Equity Data in the United Kingdom and the United States Conclusion A Partial Picture: The representation of equity-seeking groups in Canada

More information

PREPARATION for a BUSINESS PLAN

PREPARATION for a BUSINESS PLAN PREPARATION for a BUSINESS PLAN Successful small business expansions and new small business creations lead the way in sustaining existing jobs, forming new jobs, creating new markets and innovations that

More information

Statistical Snapshot of Lawyers in Ontario from the Lawyer Annual Report (LAR) 2013

Statistical Snapshot of Lawyers in Ontario from the Lawyer Annual Report (LAR) 2013 FACT SHEET Statistical Snapshot of Lawyers in Ontario from the Lawyer Annual Report (LAR) 2013 RESPONSE RATES The Law Society of Upper Canada has been collecting self-identification data in the Lawyer

More information

2014 Information Technology Survey Results

2014 Information Technology Survey Results 2014 Information Technology Survey Results In our first annual IT Survey, we received 1,073 results and 2,162 comments. Below you will find a summary of the ratings we received. Respondents were asked

More information

INTERNATIONAL JOURNAL OF MARKETING AND HUMAN RESOURCE MANAGEMENT (IJMHRM) HR OUTSOURCING

INTERNATIONAL JOURNAL OF MARKETING AND HUMAN RESOURCE MANAGEMENT (IJMHRM) HR OUTSOURCING INTERNATIONAL JOURNAL OF MARKETING AND HUMAN RESOURCE MANAGEMENT (IJMHRM) International Journal of Marketing and Human Resource Management (IJMHRM), ISSN 0976 6421 (Print) ISSN 0976 643X (Online) Volume

More information