Patient survey report Category C Ambulance Service User Survey 2008 North East Ambulance Service NHS Trust

Size: px
Start display at page:

Download "Patient survey report 2008. Category C Ambulance Service User Survey 2008 North East Ambulance Service NHS Trust"

Transcription

1 Patient survey report 2008 Category C Ambulance Service User Survey 2008

2 The national Category C Ambulance Service User Survey 2008 was designed, developed and co-ordinated by the Acute Surveys Co-ordination Centre for the NHS Patient Survey Programme at Picker Institute Europe.

3 National NHS patient survey programme Category C Ambulance Service User Survey 2008 The Care Quality Commission About the Care Quality Commission The Care Quality Commission (CQC) is the new independent regulator of all health and adult social care in England. We inspect all health and adult social care services in England, whether they re provided by the NHS, local authorities, private companies or voluntary organisations. And, we protect the interests of people detained under the Mental Health Act. We make sure that essential common standards of quality are met everywhere care is provided, from hospitals to private care homes, and we work towards their improvement. We promote the rights and interests of people who use services and we have a wide range of enforcement powers to take action on their behalf if services are unacceptably poor. Our work brings together independent regulation of health, mental health and adult social care for the first time. Before April 1st 2009, this work was carried out by the Healthcare Commission, the Mental Health Act Commission and the Commission for Social Care Inspection. Our aim is to make sure better care is provided for everyone, whether that s in hospital, in care homes, in people s own homes, or anywhere else that care is provided. Category C Ambulance Service User Survey 2008 To improve the quality of services that the NHS delivers, it is important to understand what patients think about their care and treatment. One way of doing this is by asking patients who have recently used their local health services to tell us about their experiences. This report provides the results of the survey of Category C service users. It shows how this trust scored for each scored question in the survey, in comparison with national results. It should be used to understand the trust s performance and to identify areas for improvement. Also available on our website is a set of tables showing the national results for the 2008 survey and a briefing note, highlighting key issues 1. These documents were produced by the Acute Co-ordination Centre at the Picker Institute Europe. This survey is part of a wider programme of NHS patient surveys, which covers a range of topics including mental health services, accident and emergency care for adults, and primary care services. To find out more about our programme, please visit our website (see further information section). The results from the survey will also be used by the Care Quality Commission in its annual assessment of trusts, as part of the 2008/09 annual health check. About the survey The survey involved all 11 ambulance trusts in England. We received responses from almost 4,000 service users, a response rate of 45%. Service users were eligible for the survey if they were aged 16 years or older, had been prioritised as a Category C upon assessment by the ambulance call handler, and received a response from the ambulance service (either via telephone or in person). 1 These tables show the percentage national results 3

4 Interpreting the report These benchmark scores are calculated by converting responses to particular questions into scores, and standardising the data to make comparisons across trust scores as fair as possible 2. Individual responses to a selection of questions from the survey were scored on a scale of 0 to 100. A score of 100 represents the best possible response. Therefore, the higher the score for each question, the better the trust is performing. Please note: the scores are not percentages, so a score of 80 does not mean that 80% of people who have used services in the trust have had a particular experience (e.g. ticked Yes to a particular question), it means that the trust has scored 80 out of a maximum of 100. A scored questionnaire showing the scores assigned to each question is available on our website (see further information section). Please also note that it is not appropriate to score all questions within the questionnaire for benchmarking purposes. This is because not all of the questions assess the trusts in any way, or they may be filter questions designed to filter out respondents to whom following questions do not apply. An example of such a question would be Q19 Were you in any pain at the time? (see Notes on specific questions section for more detail on questions not scored). The graphs included in this report display the scores for this trust, compared with the distribution of trust scores across England. Each bar represents the range of results for each question across all trusts that took part in the survey. A white diamond represents the score for this trust. The line on either side of the diamond shows the amount of uncertainty surrounding the trust s score, as a result of random fluctuation. This represents the confidence interval surrounding the score. Since the score is based on a sample of Category C service users from a trust rather than all Category C service users, the score may not be exactly the same as if everyone had been surveyed and had responded. Therefore the confidence interval 3 is calculated as a measure of how accurate the score is. We can be 95% certain that if everyone receiving a Category C response from the trust had been surveyed, the true score would fall within this interval. When considering how a trust performs, it is very important to consider the confidence interval surrounding the score. The width of the confidence interval gives some indication of how cautious we should be; a very wide interval may indicate that more data should be collected before any firm conclusions are made. 2 Trusts have differing profiles of service users. For example, one trust may have more male service users than another trust. This can potentially affect the results because people tend to answer questions in different ways, depending on certain characteristics. For example, older respondents tend to report more positive experiences than younger respondents, and women tend to report less positive experiences than do men. Because the mix of service users varies across trusts this could potentially lead to the results for a trust appearing better or worse than they would if they had a slightly different profile of service users. To account for this we standardise the data. Results have been standardised by the age and sex of respondents to ensure that no trust will appear better or worse than another because of its respondent profile. This helps to ensure that each trust s age-sex profile reflects the national age-sex distribution (based on all of the respondents to the survey). It therefore enables results from trusts with different profiles of service users to be more accurately compared. 3 A confidence interval is an upper and lower limit within which you have a stated level of confidence that the true mean (average) lies somewhere in that range. These are commonly quoted as 95% confidence intervals, which are constructed so that you can be 95% certain that the true mean lies between these limits. 4

5 The white diamond (score) is not shown for questions answered by fewer than 30 people because the uncertainty around the result would be too great. When identifying trusts with the highest and lowest scores and thresholds, trusts with fewer than 30 respondents have not been included. At the end of the report you will find the data used for the charts and background information about the service users that responded. Notes on specific questions Some questions have not been included in this report, as the scoring would not be appropriate or comparisons across trusts would not be meaningful. The results for these questions are useful for trusts to look at, in terms of their non-standardised percentage of respondents data, though the data are not suitable for national benchmark purposes. More specific reasons for not scoring certain questions are as follows: Q14: Did anyone from the ambulance service come out to help you? The results for this question have not been scored as it would be influenced mostly by a combination of the clinical needs of the service user and the policy of each trust. Some ambulance trusts will routinely send an ambulance to all Category C calls, whereas others may initially attempt to resolve the situation over the telephone. This limits any comparisons across trust results, as they cannot be made fairly. Q15: Were you told how long you would have to wait for someone from the ambulance service to arrive? Some trusts will not tell callers how long they have to wait for someone to attend. Very often the response will get diverted off elsewhere if a more urgent call of a higher level of priority comes in, so it can be difficult for staff to estimate the time. This is reflected in the national results which show a sizable minority of respondents (around 20%) were not told how long they would have to wait and hence it would affect how comparisons are made across trusts. Q26: Did you agree with the decision not to be taken to hospital by the ambulance service? Responses to this question are likely to have been influenced by expectations of the service users, rather than reflecting the appropriateness of the decision. Q28: How much information was given to you by the ambulance service to help you contact this service or organisation? Responses to this question could be scored (0 for Not enough ; 100 for Right amount ; and 0 for Too much ). However, scores are not displayed in this report as no trust had 30 or more respondents to the question. We do not report survey results where there are fewer than 30 respondents as the uncertainty around the result would be too great. Further information Full details of the methodology of the survey can be found at: More information on the programme of NHS patient surveys is available on the patient survey section of the website at: The 2008 survey of Category C ambulance service users results, questionnaire and scoring can be found at: More information on the 2008/2009 Annual Health Check is available on the Care Quality Commission website at: 5

6 Category C Ambulance Service User Survey 2008 Calling the ambulance Was the ambulance control room operator reassuring? How would you rate the courtesy of the ambulance control room operator? Telephone assessment and advice How long did you have to wait to speak to the telephone advisor? How do you feel about the length of time you waited before you spoke to the telephone advisor? Was the telephone advisor reassuring? How would you rate the courtesy of the telephone advisor? Did you feel you were given enough advice on the telephone about what to do? Did they explain the advice they gave you in a way you could understand? How would you rate the advice you were given over the telephone? Distribution of trust scores This trust (vertical lines show amount of uncertainty as a result of random fluctuation) This trust's results are not shown if there were fewer than 30 respondents. 6

7 Category C Ambulance Service User Survey 2008 Attendance by the ambulance service How do you feel about the length of time you were waiting before someone from the ambulance service arrived? Was the person(s) who came out to help you reassuring? Did you have trust and confidence in them? Do you think they did everything they could to help control your pain? Did they explain your care and treatment in a way you could understand? If friends or relatives were with you, do you think they were given enough information about your condition and treatment? If you were provided with transport How clean was the inside of the ambulance or ambulance car? Overall Overall do you feel the ambulance service staff treated you with respect and dignity? Do you feel the ambulance service staff listened carefully to what you had to say? Do you feel the ambulance service staff understood your needs? Were you involved as much as you wanted to be in decisions about your care and treatment? Was the main reason for your call to the ambulance service dealt with to your satisfaction? Overall, how would you rate the care you received from the ambulance service? Distribution of trust scores This trust (vertical lines show amount of uncertainty as a result of random fluctuation) This trust's results are not shown if there were fewer than 30 respondents. 7

8 Category C Ambulance Service User Survey 2008 Calling the ambulance Q4 Was the ambulance control room operator reassuring? Q5 How would you rate the courtesy of the ambulance control room operator? Telephone assessment and advice Q7 How long did you have to wait to speak to the telephone advisor? Q8 How do you feel about the length of time you waited before you spoke to the telephone advisor? Q9 Was the telephone advisor reassuring? Q10 How would you rate the courtesy of the telephone advisor? Q11 Did you feel you were given enough advice on the telephone about what to do? Q12 Did they explain the advice they gave you in a way you could understand? Q13 How would you rate the advice you were given over the telephone? Attendance by the ambulance service Q16 How do you feel about the length of time you were waiting before someone from the ambulance service arrived? Q17 Was the person(s) who came out to help you reassuring? Q18 Did you have trust and confidence in them? Q20 Do you think they did everything they could to help control your pain? Q21 Did they explain your care and treatment in a way you could understand? Q22 If friends or relatives were with you, do you think they were given enough information about your condition and treatment? If you were provided with transport Q24 How clean was the inside of the ambulance or ambulance car?

9 Category C Ambulance Service User Survey 2008 Overall Q30 Overall do you feel the ambulance service staff treated you with respect and dignity? Q31 Do you feel the ambulance service staff listened carefully to what you had to say? Q32 Do you feel the ambulance service staff understood your needs? Q33 Were you involved as much as you wanted to be in decisions about your care and treatment? Q34 Was the main reason for your call to the ambulance service dealt with to your satisfaction? Q35 Overall, how would you rate the care you received from the ambulance service?

10 Category C Ambulance Service User Survey 2008 Background information The sample This trust All trusts Number of respondents Response Rate (percentage) Demographic characteristics This trust All trusts Gender (percentage) (%) (%) Male Female Age group (percentage) (%) (%) Aged 35 and younger 9 12 Aged Aged Aged Aged 81 and older Ethnic group (percentage) (%) (%) White Mixed 0 1 Asian or Asian British 2 2 Black or Black British 0 1 Chinese or other ethnic group

Outpatient Survey 2011

Outpatient Survey 2011 THE ROYAL BOURNEMOUTH AND CHRISTCHURCH HOSPITALS NHS FOUNDATION TRUST FINAL REPORT NOVEMBER 0 Copyright 0 Picker Institute Europe. All rights reserved. Trust ID: RDZ UKOUT0/09 Contacting Picker Institute

More information

Paediatric Outpatient Survey 2011

Paediatric Outpatient Survey 2011 Paediatric Outpatient Survey 2011 States of Jersey Health & Social Services August 2011 Final Report www.pickereurope.org https://www.picker-results.org Copyright 2011 Picker Institute Europe. All rights

More information

Mental Health Acute Inpatient Service Users Survey Questionnaire

Mental Health Acute Inpatient Service Users Survey Questionnaire Mental Health Acute Inpatient Service Users Survey Questionnaire What is the survey about? This survey is about your recent stay in hospital for your mental health. Who should complete the questionnaire?

More information

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:

More information

2010 National Survey. Newham University Hospital NHS Trust

2010 National Survey. Newham University Hospital NHS Trust National Cancer Patient Experience Programme 2010 National Survey Published January 2011 The National Cancer Patient Experience Survey Programme is being undertaken by Quality Health on behalf of the Department

More information

A secondary analysis of primary care survey data to explore differences in response by ethnicity.

A secondary analysis of primary care survey data to explore differences in response by ethnicity. A secondary analysis of primary care survey data to explore differences in response by ethnicity. A report commissioned by the National Association for Patient Participation Autumn 2006 1.1 Introduction

More information

Patient Satisfaction Survey

Patient Satisfaction Survey Patient Satisfaction Survey March 2014 Number of responses = 229 Survey Tool: GPAQ V3 Analysis by Andrew McHugh using Adobe Acrobat Pro and MS Excel 1 of 25 Subject Page Front Cover 1 Contents Page 2 Explanatory

More information

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015 Warden Lodge Medical Practice Patient Participation Annual Report 2014/2015 Surgery Hours Monday to Friday 8.00-6.30 01992 622324 We also offer extended surgery hours opening every other Saturday from

More information

Patient Experiences with Acute Inpatient Hospital Care in British Columbia, 2011/12. Michael A. Murray PhD

Patient Experiences with Acute Inpatient Hospital Care in British Columbia, 2011/12. Michael A. Murray PhD Patient Experiences with Acute Inpatient Hospital Care in British Columbia, 2011/12 Michael A. Murray PhD Dec 7, 2012 Table of Contents TABLE OF CONTENTS... 2 TABLE OF FIGURES... 4 ACKNOWLEDGEMENTS...

More information

East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust

East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust East of England Ambulance Service NHS Trust Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust Author: Laura Mann, Patient Experience Analyst Data Period: 23 rd to

More information

2014 National NHS staff survey. Results from London Ambulance Service NHS Trust

2014 National NHS staff survey. Results from London Ambulance Service NHS Trust 2014 National NHS staff survey Results from London Ambulance Service NHS Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement for London Ambulance Service NHS

More information

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 Patient Reference Group Following the formation of our virtual patient participation group in November 2011 we have now completed our second practice survey.

More information

IMPROVING DENTAL CARE AND ORAL HEALTH A CALL TO ACTION. February 2014 Gateway reference: 01173

IMPROVING DENTAL CARE AND ORAL HEALTH A CALL TO ACTION. February 2014 Gateway reference: 01173 1 IMPROVING DENTAL CARE AND ORAL HEALTH A CALL TO ACTION February 2014 Gateway reference: 01173 2 Background NHS dental services are provided in primary care and community settings, and in hospitals for

More information

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA 62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA Patient Participation Group Report March 2013 The Bulbanks Medical Centre Patient Participation Group currently has

More information

Figure 1.1 Percentage of persons without health insurance coverage: all ages, United States, 1997-2001

Figure 1.1 Percentage of persons without health insurance coverage: all ages, United States, 1997-2001 Figure 1.1 Percentage of persons without health insurance coverage: all ages, United States, 1997-2001 DATA SOURCE: Family Core component of the 1997-2001 National Health Interview Surveys. The estimate

More information

NHS England Equality Information Patient and Public Focus First published January 2014 Updated May 2014 Publication Gateway Reference Number: 01704

NHS England Equality Information Patient and Public Focus First published January 2014 Updated May 2014 Publication Gateway Reference Number: 01704 NHS England Equality Information Patient and Public Focus First published January 2014 Updated May 2014 Publication Gateway Reference Number: 01704 NHS England INFORMATION READER BOX Directorate Medical

More information

2013 ICH CAHPS Patient Experience Survey Results

2013 ICH CAHPS Patient Experience Survey Results COMPANY LOGO 2013 ICH CAHPS Patient Experience Survey Results Research & Marketing Strategies 15 E. Genesee Street, Suite 210 Baldwinsville, NY 13027 Tel: 315.635.9802 Aggregate Survey Results Table of

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Lockswood Surgery Practice Code: J 82174 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Key findings from the national. Accident and Emergency patient survey

Key findings from the national. Accident and Emergency patient survey Key findings from the national Accident and Emergency patient survey 2014 Summary For many people who have a health crisis their local accident and emergency (A&E) department is one of the first places

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Sunrise Operations of Westbourne 16-18 Poole Road, Westbourne,

More information

Council of Ambulance Authorities

Council of Ambulance Authorities Council of Ambulance Authorities Patient Satisfaction Survey 2013 Prepared for: Mojca Bizjak-Mikic Manager, Data & Research The Council of Ambulance Authorities Prepared by: Natasha Kapulski Research Associate

More information

THE EMPLOYMENT AND INCOME SURVEY 2014 RESULTS

THE EMPLOYMENT AND INCOME SURVEY 2014 RESULTS THE EMPLOYMENT AND INCOME SURVEY RESULTS 1 Dear Members, Firstly I would like to thank all members who have taken the trouble and time to be candid and provide the information that has made this survey

More information

HMRC Tax Credits Error and Fraud Additional Capacity Trial. Customer Experience Survey Report on Findings. HM Revenue and Customs Research Report 306

HMRC Tax Credits Error and Fraud Additional Capacity Trial. Customer Experience Survey Report on Findings. HM Revenue and Customs Research Report 306 HMRC Tax Credits Error and Fraud Additional Capacity Trial Customer Experience Survey Report on Findings HM Revenue and Customs Research Report 306 TNS BMRB February2014 Crown Copyright 2014 JN119315 Disclaimer

More information

NATIONAL ACCIDENT & EMERGENCY DEPARTMENT SURVEY 2014 ANALYSIS OF THE CARE QUALITY COMMISSION S BENCHMARK REPORT AND LOCAL ACTION PLAN

NATIONAL ACCIDENT & EMERGENCY DEPARTMENT SURVEY 2014 ANALYSIS OF THE CARE QUALITY COMMISSION S BENCHMARK REPORT AND LOCAL ACTION PLAN Abc NATIONAL ACCIDENT & EMERGENCY DEPARTMENT SURVEY 2014 ANALYSIS OF THE CARE QUALITY COMMISSION S BENCHMARK REPORT AND LOCAL ACTION PLAN PURPOSE: To provide the Board with an analysis of the Care Quality

More information

Patient Satisfaction Survey Results Report 2013/2014

Patient Satisfaction Survey Results Report 2013/2014 Patient Satisfaction Survey Results Report 2013/2014 WHEN DID THE PRACTICE CONVENE ITS PPG? Our Group was established in 2011. Notices inviting patients to attend meetings are displayed in the waiting

More information

Non-emergency patient transport services questionnaire

Non-emergency patient transport services questionnaire Non-emergency patient transport services questionnaire We would like to ask you some questions about your use of and views on the future of NHS-funded non-emergency patient transport services in Oxfordshire.

More information

Hospital Authority. 2013 Hospital-based Patient Experience and Satisfaction Survey

Hospital Authority. 2013 Hospital-based Patient Experience and Satisfaction Survey For discussion on 25.9.2014 HAB-P211 Hospital Authority 2013 Hospital-based Patient Experience and Satisfaction Survey Purpose This paper reports to Members the findings of the 2013 Hospital-based Patient

More information

Patient satisfaction survey

Patient satisfaction survey Please answer the questions by ticking the box next to your answer. Section A: The triage system 1. Are you aware of the triage system? (If no, please move onto Section B) Yes No 2. What do you feel is

More information

Consultation on Proposed Changes to the Non-Residential Social Services Contributions Policy ONLINE CONSULTATION QUESTIONNAIRE

Consultation on Proposed Changes to the Non-Residential Social Services Contributions Policy ONLINE CONSULTATION QUESTIONNAIRE Consultation on Proposed Changes to the Non-Residential Social Services Contributions Policy ONLINE CONSULTATION QUESTIONNAIRE Introduction The Council are reviewing our policy about the contributions

More information

1 SJGHEL Patient Satisfaction Questionnaire. St. Joseph s General Hospital Elliot Lake PATIENT SATISFACTION QUESTIONNAIRE July 2011

1 SJGHEL Patient Satisfaction Questionnaire. St. Joseph s General Hospital Elliot Lake PATIENT SATISFACTION QUESTIONNAIRE July 2011 1 SJGHEL Patient Satisfaction Questionnaire St. Joseph s General Hospital Elliot Lake PATIENT SATISFACTION QUESTIONNAIRE July 2011 2 SJGHEL Patient Satisfaction Questionnaire EXECUTIVE SUMMARY An overall

More information

Getting social care support under the new law in England

Getting social care support under the new law in England Factsheet What does the Care Act mean for me? Getting social care support under the new law in England This factsheet concentrates on parts of the Care Act which will most affect people who use social

More information

NHS Complaints Advocacy

NHS Complaints Advocacy NHS Complaints Advocacy Raising Concerns or Complaints About the NHS Advocacy in Surrey is provided by Surrey Disabled People s Partnership (SDPP) In partnership with SDPP is a registered Charity: 1156963

More information

A survey of public attitudes towards conveyancing services, conducted on behalf of:

A survey of public attitudes towards conveyancing services, conducted on behalf of: A survey of public attitudes towards conveyancing services, conducted on behalf of: February 2009 CONTENTS Methodology 4 Executive summary 6 Part 1: your experience 8 Q1 Have you used a solicitor for conveyancing

More information

Prior Qualifications of Adult OLASS learners 2015

Prior Qualifications of Adult OLASS learners 2015 BIS RESEARCH PAPER NUMBER 260 Prior Qualifications of Adult OLASS learners 2015 JANUARY 2016 1 The views expressed in this report are the authors and do not necessarily reflect those of the Department

More information

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk 24th March 2013 Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk Introduction North Road Surgery This report summarises the

More information

Patient Participation Reviw 2014-2015

Patient Participation Reviw 2014-2015 Patient Participation Reviw 2014-2015 Practice details: St Michaels Surgery Practice code: L81069 Stage one validate that the patient group is representative Demonstrates that the PRG is representative

More information

PATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012

PATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012 PATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012 PROFILE OF GROUP MEMBERS There were eight Group members at the time the survey was carried out. Their

More information

About the Trust. What you can expect: Single sex accommodation

About the Trust. What you can expect: Single sex accommodation About the Trust The Royal Berkshire NHS Foundation Trust is one of the largest general hospital trusts in the country. We provide acute medical and surgical services to Reading, Wokingham and West Berkshire

More information

Investigating the Accuracy of Predicted A Level Grades as part of 2009 UCAS Admission Process

Investigating the Accuracy of Predicted A Level Grades as part of 2009 UCAS Admission Process RESEARCH PAPER NUMBER 37 Investigating the Accuracy of Predicted A Level Grades as part of 2009 UCAS Admission Process JUNE 2011 Authors: Nick Everett and Joanna Papageorgiou, UCAS The views expressed

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Eynsham Medical Group Practice Code: K84006 Thames Valley Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

Questionnaire. Financial Safeguarding, Assessment and Advice Services for Adults

Questionnaire. Financial Safeguarding, Assessment and Advice Services for Adults Page Appendix 1 of 5 B Questionnaire Financial Safeguarding, Assessment and Advice Services for Adults Along with other local authorities across the country, West Sussex County Council is facing severe

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Dr Pidsley & Partners, Bridge Surgery Practice Code: M83042 Shropshire and Staffordshire Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

Resolving problems and making a complaint about NHS care

Resolving problems and making a complaint about NHS care Factsheet 66 August 2011 Resolving problems and making a complaint about NHS care About this factsheet The factsheet explains the approach to handling complaints about National Health Service (NHS) services,

More information

The CILEx Compensation Fund Claims Application Form

The CILEx Compensation Fund Claims Application Form The CILEx Compensation Fund Claims Application Form Please complete this form to make a claim for a loss you have incurred. When you have filled in the form, please send it to us at: The CILEx Compensation

More information

Council of Ambulance Authorities

Council of Ambulance Authorities Council of Ambulance Authorities National Patient Satisfaction Survey 2015 Prepared for: Mojca Bizjak-Mikic Manager, Data & Research The Council of Ambulance Authorities Prepared by: Dr Svetlana Bogomolova

More information

Birmingham GP SURVEY REPORT. Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN

Birmingham GP SURVEY REPORT. Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN Birmingham GP SURVEY REPORT Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN Contents 1 2 3 4 5 6 7 Foreward & Background The Process Griffins Brook Medical Centre Patients Survey

More information

Abuse of Vulnerable Adults in England. 2011-12, Final Report, Experimental Statistics

Abuse of Vulnerable Adults in England. 2011-12, Final Report, Experimental Statistics Abuse of Vulnerable Adults in England 2011-12, Final Report, Experimental Statistics Published: 6 March 2013 We are England s national source of health and social care information www.ic.nhs.uk enquiries@ic.nhs.uk

More information

STOPPING DRINKING WITHOUT MEDICATION. Client Registration & Information Pack

STOPPING DRINKING WITHOUT MEDICATION. Client Registration & Information Pack STOPPING DRINKING WITHOUT MEDICATION Client Registration & Information Pack CONSENT CONTRACT FEEDBACK COMPLAINTS INSTRUCTIONS PLEASE EITHER: Complete and save and email to me (mark@markjay.co.uk), printing

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: The Barkantine Practice Practice Code: F84747 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Signed on behalf

More information

Complaint and Concern handling and learning

Complaint and Concern handling and learning TAUNTON & SOMERSET NHS FOUNDATION TRUST Complaint and Concern handling and learning Report to: Trust Board on 25 September 2013 Purpose of the Report: (Please type in Bold) This report sets out how the

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Amvale Medical Transport - Ambulance Station Unit 1D, Birkdale

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inglewood Nursing Home Deal Road, Redcar, TS10 2RG Date of Inspection:

More information

Applicant and Opponent Surveys 2007 Summary of Findings

Applicant and Opponent Surveys 2007 Summary of Findings Scottish Legal Aid Board Applicant and Opponent Surveys 2007 Summary of Findings Introduction 1. This paper provides a summary of findings from the 2007 Applicant and Opponent surveys. The overarching

More information

40% of the group are aged 44 to 59 (Practice as a whole 33.6% for this age group).

40% of the group are aged 44 to 59 (Practice as a whole 33.6% for this age group). Patient Participation Group Report 2013/2014 Component: 1 After the patient participation group s inception in 2011 we meet on a regular basis to discuss patient issues and Practice improvements with the

More information

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic

More information

Patient Satisfaction Evaluation Nurse Specialist Team

Patient Satisfaction Evaluation Nurse Specialist Team Patient Satisfaction Evaluation Nurse Specialist Team October 2011 Kay Greene, Nurse Specialist Team Manager Sarah Riches, Nursing Director Carol Rodgers, Quality and Audit Manager SGH / 212 / 2011 Final

More information

PPG & Survey Results Report 2014/15

PPG & Survey Results Report 2014/15 PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15

More information

Patient Experiences with Acute Inpatient Hospital Care in British Columbia

Patient Experiences with Acute Inpatient Hospital Care in British Columbia Patient Experiences with Acute Inpatient Hospital Care in British Columbia Michael A. Murray PhD December 2009 Contents Acknowledgements......................................................................

More information

Aspirations Support Bristol Limited

Aspirations Support Bristol Limited Aspirations Support Bristol Limited Aspirations Support Bristol Inspection report Design House 26 South View Staple Hill Bristol BS16 5PJ Tel: : 0117 965 1447 Website: www.aspirations-support.co.uk Date

More information

To provide a brief summary of results from the 2015 National NHS Staff Survey

To provide a brief summary of results from the 2015 National NHS Staff Survey Meeting / Committee: Trust Board Meeting Date: 31st March 2016 This paper is for: Approval Discussion Information Assurance Title: National NHS Staff Survey Results 2015 Purpose: To provide a brief summary

More information

Sleaford Medical Group Local Patient Participation Report 2012/13

Sleaford Medical Group Local Patient Participation Report 2012/13 A description of the profile of the members of the PPG Sleaford Medical Group Local Patient Participation Report 2012/13 There are currently 33 patient members of the Sleaford Medical Group (SMG) Patient

More information

Rotherham, Doncaster and South Humber NHS Foundation Trust Great Oaks

Rotherham, Doncaster and South Humber NHS Foundation Trust Great Oaks Review of compliance Rotherham, Doncaster and South Humber NHS Foundation Trust Great Oaks Region: Location address: Type of service: Yorkshire & Humberside Ashby High Street Scunthorpe Lincolnshire DN16

More information

Summary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services.

Summary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services. Barts Health NHS Trust Mile End Hospital Quality report Bancroft Road London E1 4DG Telephone: 020 8880 6493 www.bartshealth.nhs.uk Date of inspection visit: 7 November 2013 Date of publication: January

More information

Attitudes to Mental Illness 2014 Research Report

Attitudes to Mental Illness 2014 Research Report Attitudes to Mental Illness 2014 Research Report Prepared for Time to Change April 2015 TNS BMRB JN121168 Contents 1. Executive summary 3 2. Introduction 6 3. Attitudes to mental illness 8 4. Ways of describing

More information

Fast Track Pathway Tool for NHS Continuing Healthcare

Fast Track Pathway Tool for NHS Continuing Healthcare Fast Track Pathway Tool for NHS Continuing Healthcare DH INFORMATION READER BOX Policy Clinical Estates HR / Workforce Commissioner Development IM & T Management Provider Development Finance Planning /

More information

Big Chat 4. Strategy into action. NHS Southport and Formby CCG

Big Chat 4. Strategy into action. NHS Southport and Formby CCG Big Chat 4 Strategy into action NHS Southport and Formby CCG Royal Clifton Hotel, Southport, 19 November 2014 Contents What is the Big Chat? 3 About Big Chat 4 4 How the event worked 4 Presentations 5

More information

Time to Act Urgent Care and A&E: the patient perspective

Time to Act Urgent Care and A&E: the patient perspective Time to Act Urgent Care and A&E: the patient perspective May 2015 Executive Summary The NHS aims to put patients at the centre of everything that it does. Indeed, the NHS Constitution provides rights to

More information

1-In the past 12 months, how many times have you seen a doctor at your Surgery?

1-In the past 12 months, how many times have you seen a doctor at your Surgery? DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2014 to 2015 At the beginning of March 2015, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

Patient Participation Directed Enhanced Service. Watling Vale Medical Centre K82076. April 2013 to March 2014

Patient Participation Directed Enhanced Service. Watling Vale Medical Centre K82076. April 2013 to March 2014 Patient Participation Directed Enhanced Service Watling Vale Medical Centre K82076 April 2013 to March 2014 Background and Introduction to Watling vale Medical Centre Opening Hours Monday to Friday 8am

More information

Patient Satisfaction Survey Results 2011

Patient Satisfaction Survey Results 2011 Patient Satisfaction Survey Results 2011 Summary Our 2011 Patient Satisfaction survey was sent to 40 patients with 11 responses received, a response rate of 28%. As last year, the overwhelming response

More information

In the absence of universal coverage and an effective primary care

In the absence of universal coverage and an effective primary care November 2000 Issue Brief Emergency Department Use in New York City: A Survey of Bronx Patients john billings, nina parikh, and tod mijanovich new york university The Commonwealth Fund is a private foundation

More information

NHS Staff Management and Health Service Quality Results from the NHS Staff Survey and Related Data

NHS Staff Management and Health Service Quality Results from the NHS Staff Survey and Related Data 1 NHS Staff Management and Health Service Quality Results from the NHS Staff Survey and Related Data Michael West 1, Jeremy Dawson 2, Lul Admasachew 2 and Anna Topakas 2 1 Lancaster University Management

More information

What standards you have a right to expect from the regulation of your dentist

What standards you have a right to expect from the regulation of your dentist What standards you have a right to expect from the regulation of your dentist 1 About this booklet This guide is for you if you receive treatment or care from a dental practice in England. It helps you

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: The Streatfield Medical Centre Practice Code: E84646 NW london Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on

More information

Regional characteristics of foreignborn people living in the United Kingdom

Regional characteristics of foreignborn people living in the United Kingdom Regional characteristics of foreignborn people living in the United Kingdom By Alice Reid and Caroline Miller, Office for National Statistics Abstract This article examines the characteristics of foreign-born

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Royal Free Hospital Urgent Care Centre Royal Free Hospital,

More information

Personal Health Budgets

Personal Health Budgets Go through the Personal Health Budgets leaflets in this order Personal Health Budgets Information Direct Payments for Health Care Personal Health Budgets (PHB) Process Direct Payments When does the personal

More information

Sheffield City Council Draft Commissioning Strategy for services for people with a learning disability and their families September 2014

Sheffield City Council Draft Commissioning Strategy for services for people with a learning disability and their families September 2014 Sheffield City Council Draft Commissioning Strategy for services for people with a learning disability and their families September 2014 1 Sheffield City Council: Draft Commissioning Strategy for services

More information

New National Poll Reveals Public Attitudes on Substance Abuse, Treatment and the Prospects of Recovery

New National Poll Reveals Public Attitudes on Substance Abuse, Treatment and the Prospects of Recovery New National Poll Reveals Public Attitudes on Substance Abuse, Treatment and the Prospects of Recovery Finds some significant differences in perceptions among various population groups. Nearly half of

More information

Patient Satisfaction Survey 2014

Patient Satisfaction Survey 2014 Patient Satisfaction Survey 2014 Committed to providing the best health care services possible. Patient Satisfaction Survey Results July 2014 Produced by St Clements Surgery & The Patient Participation

More information

Patient participation - Preparing an action plan for 2015-16

Patient participation - Preparing an action plan for 2015-16 1. Introduction is a 5 partner practice with a population total of 12,603 patients. Hillview is set across two sites. The main site is in the centre of Woking and the other covers Goldsworth Park - a large

More information

CDPHP CAHPS 4.0 Adult Medicaid Health Plan Survey

CDPHP CAHPS 4.0 Adult Medicaid Health Plan Survey CAHPS 4.0 Adult Medicaid Health Plan Survey Continuous Quality Improvement Report February 2012 3975 Research Park Drive Ann Arbor, MI 48108 Table of Contents Background 1 Executive Summary 2 CAHPS 4.0

More information

Child Benefit claim D D M M Y Y D D M M Y Y. Postcode PERSONAL DETAILS

Child Benefit claim D D M M Y Y D D M M Y Y. Postcode PERSONAL DETAILS Child Benefit claim April 2006 CH2 (NET) Please read the notes that came with this form before you fill it in. They will give you more information about Child Benefit and help you to fill in this claim

More information

The Care Quality Commission and the Healthwatch network: working together

The Care Quality Commission and the Healthwatch network: working together The Care Quality Commission and the Healthwatch network: working together September 2014 Introduction This briefing describes how the Care Quality Commission (CQC) will work with local Healthwatch and

More information

Review of Drug & Alcohol Services In Derby

Review of Drug & Alcohol Services In Derby Review of Drug & Alcohol Services In Derby Take part from 9 June until 20 July 2014 To take part: Please read the background information contained within this document. If you have any questions about

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Westbury On Trym Primary

More information

2014 Washington State Health Care Authority Adult Medicaid Health Plan CAHPS Report

2014 Washington State Health Care Authority Adult Medicaid Health Plan CAHPS Report State of Washington Health Care Authority 2014 Washington State Health Care Authority Adult Medicaid Health Plan CAHPS Report December 2014 3133 East Camelback Road, Suite 300 Phoenix, AZ 85016 Phone 602.264.6382

More information

Accident and Emergency Survey of Patient Experience

Accident and Emergency Survey of Patient Experience Accident and Emergency Survey of Patient Experience Report of NEAS findings July 2011 Mark Cotton Sahdia Hassen Assistant Director of Patient and Public Involvement Public Relations Officer Background

More information

Age UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good

Age UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good Age Concern Rotherham Limited Age UK Rotherham Inspection report Galax Building Fitzwilliam Road, Eastwood Trading Estate Rotherham South Yorkshire S65 1SL Tel: 01709835214 Website: www.ageuk.org.uk/rotherham

More information

Distraction Burglary Project Jan 03 Dec 03. Customer Survey Results

Distraction Burglary Project Jan 03 Dec 03. Customer Survey Results Distraction Burglary Project Jan 3 Dec 3 Customer Survey Results By Debbie Murray February 24 CONTENTS Page 1. Introduction 2. Method 3. Results: 3.1 Personal Details 3.2 Fear of Crime 3.3 Security Devices

More information

A STEP-BY-STEP GUIDE FOR YOUNG PEOPLE FOR MAKING YOUR OWN HEALTH DECISIONS AND WHAT TO DO WHEN YOU CAN T MAKE YOUR OWN DECISIONS

A STEP-BY-STEP GUIDE FOR YOUNG PEOPLE FOR MAKING YOUR OWN HEALTH DECISIONS AND WHAT TO DO WHEN YOU CAN T MAKE YOUR OWN DECISIONS A STEP-BY-STEP GUIDE FOR YOUNG PEOPLE FOR MAKING YOUR OWN HEALTH DECISIONS AND WHAT TO DO WHEN YOU CAN T MAKE YOUR OWN DECISIONS The Office of the Provincial Advocate for Children & Youth. Copyright 2014.

More information

Gossops Green Medical

Gossops Green Medical Gossops Green Medical Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name: Gossops Green Medical Practice Code: H82033 Signed on behalf of practice: Helen

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Eastham Walk In Centre Eastham Clinic, Eastham Rake, Eastham,

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Practice Code Ash Vale Health Centre H81013 Signed on behalf of practice Jon Fox Date 30 th March 2015

More information

The Benefits of Community Service Employment (PY2006)

The Benefits of Community Service Employment (PY2006) The Benefits of Community Service Employment (PY2006) Prepared for Senior Service America, Inc. By The Charter Oak Group, LLC April 2008 The Benefits of Community Service The customer satisfaction data

More information

Equality Analysis Report Template (2014)

Equality Analysis Report Template (2014) Equality Analysis Report Template (2014) 1 Title of policy Staff Development and Performance Review 2 Who does the policy, provision, procedure or practice affect? All core (non-casual) staff, 3 Sources

More information

Compliments, Comments & Complaints. This leaflet tells you how to compliment, comment or complain about our Services. www.wakefield.gov.

Compliments, Comments & Complaints. This leaflet tells you how to compliment, comment or complain about our Services. www.wakefield.gov. Compliments, Comments & Complaints This leaflet tells you how to compliment, comment or complain about our Services www.wakefield.gov.uk Comments, Compliments and Complaints We welcome your views We are

More information

What does the NHS Constitution mean for me? Can I get involved in decisions about my care?

What does the NHS Constitution mean for me? Can I get involved in decisions about my care? What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re

More information

Nurse Led Open Clinic for Minor Ailments. Kathryn Corner Practice Manager and Oonagh Potts Nurse Practitioner. The Crescent Surgery

Nurse Led Open Clinic for Minor Ailments. Kathryn Corner Practice Manager and Oonagh Potts Nurse Practitioner. The Crescent Surgery Nurse Led Open Clinic for Minor Ailments Kathryn Corner Practice Manager and Oonagh Potts Nurse Practitioner The Crescent Surgery Background In response to our Patient Satisfaction Survey in 2013-14 the

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Appletree Care Home 158 Burnt Oak Broadway, Burnt Oak, Edgware,

More information