openqrm Enterprise Edition FAQ

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1 openqrm Enterprise Edition FAQ What is the openqrm Community Edition?... 2 What is the openqrm Enterprise Edition?... 2 What are the differences comparing the enterprise and community editions?... 2 How much does openqrm Enterprise Edition cost?... 2 Does this mean I have to renew my licenses on a yearly basis?... 3 Can I get a test/demo license to preview openqrm Enterprise features?... 3 What are the benefits of going dual-licensed to the Open-Source community?... 3 Does openqrm Enterprise GmbH offer professional services?... 3 What are the benefits of the openqrm Enterprise Maintenance Subscription?... 3 My company is currently enrolled in an openqrm Enterprise service contract (SLA). Do I have to buy any licenses?... 4 What kind of storage types does openqrm support?... 4 What kind of virtualization technologies does openqrm support?... 4 Does openqrm support high-availability?... 4 Can I build my own cloud environment using openqrm?... 4 Am I restricted to a deployment method using openqrm?... 5 I have more/deeper technical questions about openqrm. Can you help me?... 5 Contact All rights reserved openqrm Enterprise GmbH, Cologne Page 1

2 What is the openqrm Community Edition? The openqrm Community Edition is a fully open-source project licensed under the GPLv2, hosted on sourceforge.net. To provide a sustainable evolution of our core product, openqrm Enterprise GmbH offers a commercially licensed version (the Enterprise Edition ) to professional customers, while at the same time being committed to merge the development effort with the open-source version at official releases. The current stable version of the openqrm Community Edition is always available at sourceforge.net. If you are building professional datacenter platforms using openqrm and if you need reliable support options or access to the "latest and greatest" additional features, you might want to consider taking a look at the openqrm Enterprise Edition. What is the openqrm Enterprise Edition? The openqrm Enterprise Edition is a commercially licensed version of openqrm. The Enterprise Edition comes bundled with one year of free product upgrades, it contains additional features valuable to professional users and it entitles to professional support options not available to users of the Community Edition. If you are building professional datacenter platforms using openqrm and if you need reliable support options or access to the "latest and greatest" additional features, you will want to consider taking a look at the openqrm Enterprise Edition. What are the differences comparing the enterprise and community editions? The openqrm Enterprise Edition provides additional features for professional openqrm users, available under the commercial openqrm Enterprise License. These additional functionalities and add-ons are available: i-do-it CMDB plugin for automated datacenter and system documentation Native support for Coraid Storage E-Commerce system integration (with Magento or Virtuemart) for the Cloud Plugin fully automated IP, network and VLAN management plugin support for bonding of network interfaces Out-of-Band management plugin (IPMI) to save power consumption and cost Hardware fencing for the high-availability plugin LDAP plugin for centralized user management Additionally, professional support and implementation services are available to Enterprise Edition customers, only. How much does openqrm Enterprise Edition cost? This depends on the number of openqrm Servers (physical or virtual machines running the openqrm server software) and Client systems (physical machines only) you want to manage using openqrm Enterprise Edition. At least 1 Server license is needed to get started with 1 Server managing 2 Clients (e.g. Hypervisor hosts running an unlimited number of VMs each). If you are managing more than 2 Client systems, you need additional Client License Packages. A Server License grants the perpetual right to use openqrm Enterprise Edition on 1 server appliance. It includes 1 year of update and bugfix access and entitles to professional support via the openqrm Enterprise GmbH support channels. Server licenses can be renewed if needed on a yearly basis. Client License Packs grant the right to manage the needed number of physical systems (Clients) with openqrm Enterprise Edition, on a monthly pay-per-use basis. Please see our price list for all licensing details All rights reserved openqrm Enterprise GmbH, Cologne Page 2

3 Does this mean I have to renew my licenses on a yearly basis? No. We don t force our customers to renew the openqrm Enterprise Edition Server Licenses. You are free to buy the needed number of Server Licenses once and use these forever without renewing. Client License Packages can be flexibly purchased on a monthly payper-use basis. Please keep in mind that we do not offer any updates, security bugfixes, service or support to customers running installations that are not properly licensed. But we are pretty sure that you will love being able to upgrade at any time to newer versions (available at least twice a year) that will introduce major enhancements. Additionally, license renewal will make sure that you have access to our Professional Services Team helping you out with maintenance and support questions. License renewals are available at a returning customer special offer price, please see our price list. Can I get a test/demo license to preview openqrm Enterprise features? Yes. Please contact us to get all you need to get started with a free 30 days trial license. It includes 1 Server and 2 Client Licenses. What are the benefits of going dual-licensed to the Open-Source community? openqrm Community Edition is and will stay fully open-source GPLv2 commercial customers will support high-quality development of the Community Edition development of the Community Edition will be continued in the public subversion repository at sourceforge.net selected openqrm Enterprise Enhancements and features will be released with the Community Edition on a regular basis Does openqrm Enterprise GmbH offer professional services? Yes, of course. Please notice that professional services and support are only available to customers of openqrm Enterprise Edition within the included 1 year update subscription. Yearly service and upgrade renewals, as well as additional service level agreements (SLAs) are available. Additionally, to get up and running fast, our professional services team helps you with a "best-price" basic installation of openqrm Cloud in your environment. This includes: openqrm Enterprise Edition, basic server installation (one virtualization technology, one storage technology) Regular and Cloud Deployment 2 Hours Training and Workshop via shared desktop What are the benefits of the openqrm Enterprise Maintenance Subscription? The benefits of an openqrm Enterprise Maintenance subscription are: Clearly defined reaction time and support availability (SLA) Maintenance of your openqrm environment, according to your needs openqrm updates for eliminating critical bugs Development of new functionalities for openqrm Certification for your openqrm environment by openqrm Enterprise Subscription to the openqrm Enterprise Newsletter openqrm Enterprise Maintenance and SLA subscriptions are available to Enterprise Edition customers, only 2012 All rights reserved openqrm Enterprise GmbH, Cologne Page 3

4 My company is currently enrolled in an openqrm Enterprise service contract (SLA). Do I have to buy any licenses? No. For a limited introduction timeframe, we supply SLA customers with free openqrm Enterprise Edition Server and Client Licenses. Please contact us directly to get all needed license information to get your setup upgraded to the openqrm 5.0 Enterprise Edition in no time and at no additional cost. What kind of storage types does openqrm support? openqrm supports the following storage-server types: NFS (NAS) iscsi (SAN) Aoe/Coraid (AOE SAN) NetApp (iscsi SAN) Local-disk (transferring server-images to the local disk) LVM-Nfs (NFS on top of LVM2 to allow fast-cloning) LVM-iSCSI (iscsi on top of LVM2 to allow fast-cloning) LVM-Aoe (Aoe on top of LVM2 to allow fast-cloning) Equallogic (iscsi SAN) ZFS (iscsi SAN) What kind of virtualization technologies does openqrm support? openqrm supports and seamlessly manages VMware, Xen, KVM, openvz, LXC, Virtualbox and Citrix XenServer virtual machines and helps you with P2V (physical to virtual), V2P (virtual to physical) and V2V (virtual to virtual) migration. This not only means server appliances can move from physical to virtual systems (and back) easily but also that they can be migrated from virtualization technology A to virtualization technology B without any hassle. Does openqrm support high-availability? Yes. Both the openqrm server and the managed clients can be made highly-available. For HA openqrm Server setups please contact us for licensing and technical support. Managing HA systems with openqrm adds flexible possibilities: For example, if you need to run 10 custom servers in a high-availability setup, you normally would need another 10 custom stand-by systems. With openqrm you can make them all use just 1 (or more) stand-by system(s), saving you 9 servers idling around. And there is more fun with HA: You can save just ALL your stand-by servers and simply bring up a virtual-machine as stand-by. In case of problems, HAappliances will then fail-over from physical to virtual. You can also fail-over from virtualization technology A to technology B (e.g. from KVM to VMware VM's). Can I build my own cloud environment using openqrm? Yes. At first openqrm helps you to make your current IT-infrastructure more flexible. Independent if you have physical or virtual servers. For us both are just resources. After configuring your own infrastructure-as-a-service (IaaS) environment with openqrm you are able to let your users receive virtual servers, applications, storage, workstations, etc. through the openqrm Cloud Portal. You can also implement your own pay-as-you-go scenario using openqrms full-featured cloud billing system. You can build your own Cloud, IaaS, PaaS and of course SaaS environment with openqrm. You are totally flexible and define your own use cases All rights reserved openqrm Enterprise GmbH, Cologne Page 4

5 Am I restricted to a deployment method using openqrm? No. Deployments in openqrm are completely transparent and plug-able. In detail this means we made the step of "mounting the rootfs" plug-able so you can basically boot-up from any storage-device you want by adding a small plugin for it, e.g. one could write a "gmailfs-storage" plugin which takes care of mounting a server's root-filessystem via gmailfs, just because it can be done. Another advantage of openqrm is that it then can transform server-images from type A to type B, e.g. you can deploy an appliance which will get a pre-defined server-image from an nfs-server and dumps this to its local disk, then it will just continue boot-up from its local disk. You can also grab an image from a local disk and e.g. transfer it to an Iscsi-Lun and so on... since the deployment is so generic in openqrm we basically support any combination of image transfer and transformation. If it is a root filesystem, we can boot it - either on real hardware or within some virtual machine, it's up to you. I have more/deeper technical questions about openqrm. Can you help me? Sure. Please just contact us via phone or we re friendly, communicative and helpful, and we speak English and German. Additionally, we are offering a 2 days openqrm Cloud Workshop. This knowledge-transfer provides a deep insight into the architecture, concepts, setup and management of a private or public openqrm Cloud. This training enables IT-Teams to fully manage openqrm Clouds on their own. 2 Days (remote or on-site) Detailed overview about the architecture and main concepts openqrm Server installation and setup Managing different Virtualization Technologies openqrm's integrated Storage Management High-availability and Scalability Fully automated IT Infra-structures and Cloud Deployment Details about the openqrm Cloud SOAP WebService and API Introduction to plug-in development Contact openqrm Enterprise GmbH Matthias Rechenburg Berrenrather Straße 188c Köln / Germany Phone: +49 (0) Fax: +49 (0) Mail: Web: All rights reserved openqrm Enterprise GmbH, Cologne Page 5

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