The I.T. Experience Service and Pricing List 2015

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1 The I.T. Experience Service and Pricing List 2015 Hourly Rates and Additional Services Residential Hourly Rate Hourly Rate All Services $59.00/hr. Business Hourly Rate Hourly Rate All Services $85.00/hr. Business Hourly Project Rate Hourly Rate All Services list in Project Scope $70.00/hr. Expedited Services 3 Hour response request 9:00am-6:00pm $50.00 per expedited request Emergency Repair Off-Hours Support For any services required or requested during the hours of 9:00pm and 6:00am or on any U.S. Federal Holidays, there will be an $35.00/hr. additional fee of $35.00/hr. in addition to any flat or hourly rate. Server or Workstation Monitoring Monitor temperature, CPU/RAM utilization, $4.95/mo. per Workstation disk space, and HDD health daily. $9.95/mo. per Server Virus/Malware Cloud Protection Monitors and protects against malware/virus infections on servers or workstations $9.95/endpoint per month Power Monitoring AC Voltage and Power Monitoring with notification $14.99/month Network Management Perform on-going network management such as network monitoring, user access, and applicable software/firmware upgrades. Standard Network - $59.00/mo. Complex Network Estimate Server Administration Support/maintenance of on-site server /mo. Technical Services Maintenance Agreements 1 Computer - Complete Support 1HR Remote Support $149.00/mo. Essential IT Subscription 1HR On-Site Support /mo. Server Administration 10% discount for all additional Up to 5 Computers - Complete Support 3HRs Remote Support Standard IT Subscription 3HRs On-Site Support $399.00/mo. /mo. Server Administration Up to 15 Computers - Complete Support 5HRs Remote Support 5HRs On-Site Support $599.00/mo. Premium IT Subscription /mo. Server Administration Up to 25 Computers - Complete Support 10HRs Remote Support 10HRs On-Site Support Elite IT Subscription $ /mo. 3 Hour On-Site Response 25% discount for all additional Complete Support Each computer under the agreement will be provided monthly: 1 optimization/tune-up, configuration & updating of antivirus software, non-fatal virus removal and remediation, operating system updates & system application updates. Network Management Adding/removing devices to the wired/wireless, securing the network, network monitoring and optimization.

2 Remote Support Services Maintenance Agreements Essential IT Subscription Standard IT Subscription Premium IT Subscription Elite IT Subscription Web Development / Website Support 1 Computer - Complete Support 1HR Remote Support 8am-6pm Phone Support Up to 5 Computers - Complete Support 3HRs Remote Support 8am-6pm Phone Support Up to 15 Computers - Complete Support 5HRs Remote Support Up to 25 Computers - Complete Support 10HRs Remote Support /mo. $149.00/mo. $249.00/mo. $349.00/mo. Web Development (Starter) Web Development (Standard) Web Development (Custom) Website Maintenance Computer / Network Services The starter package includes up to a 4 page and/or videos. 1 hour of training will be The starter package includes up to a 10 page and/or videos. 1.5 hours of training will be Complete web development services including (if applicable) graphic design, ecommerce, database integration and more. Updating or configuration of current active website. Examples included post/article updates, website cleanup, or general support. $ % of project estimate due upon acceptance of agreement. $85/hr. Discounts for multiple months/year agreements Computer Optimization Virus Removal OS Reinstall / System Re-Image Data Transfer Services Data Backup Diagnose and repair operating system issues. Install service packs and patches. Clean registry and optimize system for best performance. Update anti-virus, scan and removal of viruses, spyware, adware, and malicious programs. Installation or reinstallation of operating system, drivers for all hardware, service packs and patches. Anti-virus installation included. Additional software can be installed at a rate of $25/software. Data backup/transfer not included. Transfer of data from removable media or another Windows based computer to other storage media. 50GB of transfer included. Transferring your important data from your computer to CD, DVD, network-attached storage, an internal or external hard drive or another computer. $59.00 $59.00

3 Data Recovery New Computer Install Hardware Installation and Configuration (Internal) Hardware Installation and Configuration (External) Data recovery from functioning hard drive due to accidental deletion will be recovered and transferred to storage media. Damaged/dead hard drives require drive to be sent to a 3rd party vendor for recovery. Unboxing and installation of new desktop or laptop computer. Service includes connection to home network, and installation of 1 attached device (printer, scanner, etc.) Installation and configuration of an internal component, such as a graphics card, hard drive, optical drive. Hardware not included. Installation and configuration of an external component, such as a MP3 player, tablet, printer, fax, or scanner. $45.00/Additional Device $45.00/Additional Device Memory Installation Installation of memory (RAM) $59.00 Networking of up to 5 wireless or wired devices, so they can share files, printers, and Wired or Wireless Network Internet connection (if available). Setup $15.00/Additional Device includes wireless security setup (if applicable) Wiring not included. VOIP Setup and Configuration Computer Training Consultations Group/Executive Training Includes configuring VoIP device for your network and optimizing performance and security. Training of clients chosen topic. Technical advice, purchasing consultations, and project management $49.00/Activate Jacks $59.00/hr. Residential $ Business $59.00/hr. Training Remote Support Services Group, classroom, or conference environment training sessions on requested topic or product. Estimate Computer Optimization Virus Removal Data Backup Wireless Networking Software Installation Training Consultations Diagnose and repair operating system issues. Install service packs and patches. Clean registry and optimize system for best performance. Update anti-virus, scan and removal of viruses, spyware, adware, and malicious programs. Configuration and setup on online data backup solution to protect against data loss Configuration and securing of your wireless router. Installation (or repair) of one software title, with convenient desktop, start menu and quick launch bar shortcuts for easy access. Software not included. Training of clients chosen topic. Technical advice, or purchasing consultations $69.00 $69.00 /hr. $29.00/hr.

4 Audio Visual Services Remote Control Setup Gaming System Setup Media Player Setup/Support AV Connection Basic Home Theater Setup Website Hosting Services Install remote control software on your computer (if applicable). Program your remote to operate all your A/V equipment. Training on your remotes features. Installation of your gaming console online access. Wireless set-up through your existing wireless router or hard wired. Assistance with online profile set-up will also be provided. Setup and connection of a Media Player (TiVo, Slingbox, Apple TV, Boxee, Roku, etc) to one television. Setup up to 3 components to your home theater system. Verify systems proper connections. Bundle and organize A/V cables. Set up your surround sound system. Set up and connect your A/V components (2). Ensure correct placement of your speakers and subwoofer. Secure speaker wire. Bundle and organize A/V cables. Provide training on home theater usage. /Additional Device /Additional Device Website Hosting with Hosting Website/ Backup Premium Web Hosting Web Development / Website Support All inclusive website and hosting. Unlimited* bandwidth, disk space, accounts, MySQL databases, FTP accounts, over 150 website scripts, plus more. Complete website backup service. Weekly backups of your entire website and database (if applicable) will be backed up and stored offsite from the webserver. Website backup restoration included if requested. 2x RAM, 2x CPU, 2x Concurrent Connections, dedicated Premium Server Monthly $ Month $ Month $ Month $9.95 $3.95/month $19.95/month Web Development (Starter) Web Development (Standard) Web Development (Custom) Website Maintenance Cloud Services The starter package includes up to a 4 page and/or videos. 1 hour of training will be The starter package includes up to a 10 page and/or videos. 1.5 hours of training will be Complete web development services including (if applicable) graphic design, ecommerce, database integration and more. Updating or configuration of current active website. Examples included post/article updates, website cleanup, or general support. $ % of project estimate due upon acceptance of agreement. $85/hr. Discounts for multiple months/year agreements Virtual Servers (Economy) Virtual servers can be used for application website hosting. These VPS servers are based on Cloud Linux optimized for website hosting. These All servers come with a minimum of 25GB HD, 512MB RAM and 500GB Bandwidth. Additional resources are available got an additional fee. Linux Base - $49.00/month Linux Advanced (Add l Specs) - $69.00

5 Cloud Servers Virtual Machines Online Storage Online Backup Hosted Exchange Web Application or File Hosting Virtual servers can be used for application, website hosting, or as an infrastructure addon. There are multiple levels of virtual servers, please see our Cloud Servers page for additional information. Virtual machine for application/operating system testing. Operating Systems Available: Windows XP Pro, Windows 7 Pro, Windows Server 2008 R2, Windows 8 Pro, Windows Server 2012 and Ubuntu. Complete online backup services for workstations or servers. Numerous storage options and online access. Pricing includes installation and backup support. Unlimited data backup, unlimited computers, unthrottled bandwidth, file versioning (30 revisions) Hosted Exchange services included features OWA, 25GB or Unlimited Mailbox Storage, Public Folders, Resource Mailboxes, ActiveSync, SharePoint Account, Lync IM, and Compliance Archiving, and more. Hosting of a web application or files with no limits on disk space or bandwidth. Server I - $ Server II - $ Server III - $ Server IV - $ $59.00/month 10GB Start $3.99/100GB Deluxe - $9.99 Deluxe 150GB - $13.99 Deluxe 200GB - $17.99 $19.99/month Annual / Monthly Basic - $7.99 / $8.99 Professional - $10.99 / $11.99 Enterprise - $14.99 / $15.99 Enterprise Plus - $39.99 / $40.99 Contact us for a free consultation

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