Century 21 Noble Park

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1 Property Management

2 Century 21 Noble Park

3 WHY SHOULD YOU PLACE YOUR TRUST IN CENTURY 21 NOBLE PARK? We do more than just collect the rent: Cutting edge computer accounting software, specifically designed for successful management of investment properties Full electronic banking facilities Fully itemized annual income and expenditure statements Rent arrears minimized through highly effective arrears control Our inspections are thorough and leave nothing to chance We have a large team of highly skilled and fully licensed trades people who can get the job done fast and at the right price Care - We record every detail of your property so nothing is overlooked Presence we have a high profile, professionally designed office We have specialist Leasing consultants, not out chasing arrears or arranging repairs, working all day, everyday trying to find the right tenant for your property We undertake a highly detailed reference credit check on all prospective tenants

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5 ADVERTISING The property is placed on 8 high profile websites: century21.com.au realestate.com.au domain.com.au homehound.com.au realestateview.com.au property.com.au propertyview.com.au commercialrealestate.com.au Placed on the office rental list. A board is erected at the front of the property. A notification is sent out to any potential tenants on our data base Property is placed in the local Vietnamese Newspaper We advise relocation firms of your properties availability. Relocation firms are used by corporate companies who are required to accommodate executives whom are relocating.

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7 LEASING PROCESS We have a specialised full time Leasing Officer whom is only dedicated to the leasing of properties to minimise vacancy periods and loss of rent to landlords. Applications -Tenants are required to complete an application form for every adult over 18 years whom would be residing at the property (whether or not they will be on the lease agreement). Within the application they are to provide all personal details along with photo i.d, proof of income and visa s if applicable. References- all references are checked including current and previous rental history and their current and previous employment. Tenant Selection- Once the reference checks are completed you will be contacted and presented the application. You decide as to whom you would like to reside in your property. Condition Report a detail report on the condition of your property is conducted before the beginning of each tenancy. Approximately digital photos are also taken of the property prior to any tenancy commencing. This is to avoid any disputes at the end of a tenancy as to the properties original condition. Leases lease s are signed on your behalf with a copy being sent to you along with a copy of the condition report and digital photo s

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9 Bond the bond, equivalent to one months rent, is lodged with the Residential Tenancy Bond Authority as per regulations. A tenant would never be given possession of a property without a bond being provided for the property. Documentation Pack Once everything is done and your new tenants have moved into the property you ll receive a detailed information kit including a copy of the signed lease agreements, a copy of the condition report and condition report photos

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11 MANAGEMENT SERVICES We can tailor make a management package specifically to your requirements Maintenance you are always contacted regarding a maintenance issue at your property. You are more than welcome to attend to the problem yourself or if required we have very reliable maintenance personal who can get the job done fast and at a very good price. Inspections A routine inspection of your property is conducted every 6 months in which you are welcome to attend. A detailed report is sent to you along with a covering letter and photos outlining any issues that may require attention either now or at the end of the tenancy. Lease Renewals At the expiration of a lease agreement a rental evaluation of your property is conducted. You are then contacted and advised of the evaluation and if you would like a lease renewal to be offered to the tenant for either another 6 or 12 months and if you wish to increase the rent (if applicable) in accordance to the current market value.

12 Arrears Rental arrears are followed up daily. Should the tenants fall 3 days an SMS reminder is sent to them. Once they are 5 days or more they are contacted by phone and continual reminder notices and eviction warnings issued. Should the tenant fall 14 days behind a Notice To Vacate is issued to the tenant along with an application to the Tribunal. During this whole process you are informed of any conversations or updates regarding the tenants. Tribunal Should we be required to make an application to VCAT on your behalf there is no charge for us to attend hearing. Invoices-We are more than happy to arrange for your council rates, body corporate fees and South East Water invoices to be directed to our office to be paid from your rental income. Landlord Payments- We pay our landlords twice a week on Tuesday s and Friday s. This way you never have to wait up to a week for your rent to be deposited into your account. Rental monies can either be deposited direct into your account or sent via a cheque. Each time monies are deposited into your account you are also issued a statement outlining the payment and any deductions. For convenience we can also arrange for statements to be sent via .

13 Final Inspections At the end of the tenancy a final inspection of the property is conducted using the condition report and photos taken from the commencement of the tenancy. Once again you are always welcome to attend the inspection. Should there be any damage caused by the tenant this will be attended to by our maintenance personal and payment made by the tenant or deducted from the bond. Personal Information- We value the personal information you give us and do not under any circumstances release any of your personal information unless instructed by yourselves Communication Our office is open from 9am to 5.30pm Monday to Friday and 9am to 5pm on Saturday s. We are also available via phone, fax, and .

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15 OVER VIEW In the past, there have been perceptions by both landlords and tenants that the quality of service delivered in Property Management has been substandard or inconsistent. The purpose in the development of the following Service Standards has been twofold: 1. To establish a set of minimum service delivery levels. In other words, everyone in the Property Management Team agrees to, and is required to provide a level of service not less than the quality in which you expect. 2. To provide agencies that use and abide by these Service Standards, with an opportunity to attract more new business compared with agencies that have no established Service Standards. We understand that at various times being a landlord can be rather stressful. Our goal is to ease this stress by keeping you fully informed about your property and to ensure a high level of service and communication.

16 MEET THE TEAM Bernard & Anthea Quill Directors Megan Russell Business Development & Department Manager Jenny Bell Leasing Officer Sarah Kolesaric Administration

17 Rebecca Pace Property Management Division Vanessa Mancilla Property Management Division Ada Chen Property Management Division Agata Bagaric Property Management Division

18 Lyhor Ung Property Management Jolin Vo Property Management Division

19 CONTACT DETAILS Century 21 Noble Park 35 Douglas Street Noble Park Vic 3174 Ph: 03) Fax: 03) (reception) (Megan Russell) Website:

20 NOTES