Stacey Obst Joshua Kindred Samantha Lam Taz Waru Office: PROPERTY MANAGEMENT

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1 Stacey Obst Joshua Kindred Samantha Lam Taz Waru Office: PROPERTY MANAGEMENT

2 Service Guarantee: It is our personal commitment to strive towards providing you with the best possible service in the property management industry. It is through this guarantee that all Kindred Property Group Team members are obliged and dedicated. We firmly believe that ensuring your peace of mind, achieving your goals and surpassing your service expectations will provide us with the foundation to continue managing your properties and your family and friends properties for many years to come. It is the foundation of our family owned and run business that we base our values of honesty and integrity upon. Each client and customer is as important as the next, with no prejudices over cultural or religious backgrounds. We Guarantee To: Respond to your needs in an honest, respectful manner Return phone calls within 1 business day Respond to s within 1 business day Provide a solution with every problem on all occasions Provide you with a comparative market analysis of the rental market value by comparing your property to similar properties (on request anytime throughout management) Find local tenants using every advertising medium necessary to achieve a successful result; newspaper, internet, radio, signage, window brochures and rental listing sheets Personally interview all potential tenants To provide inspections with a guided tour, never releasing keys outside of our property management staff Carry out in-depth tenant checks with the use of TICA data basing Carry out in-depth reference checks on all potential tenants Personally sight personal identification and make hard and soft copies Prepare detailed condition report and inventory(if applicable) Prepare all documentation in accordance with the RTA Collect full bond before releasing keys Monitor arrears on a daily basis and promptly issue appropriate notification Review the rent with you the owner every 6 12 months Arrange repairs and maintenance only with your instructions Conduct final inspections and correctly allocate final bond monies Provide you with a written report with photos every 3 months Exercise all obligations of the anti-discrimination and privacy act Allocate all funds through an audited trust account Use an up to date, first class data base system to reduce human error Joshua Kindred Principal/Owner Stacey Obst Property Manager

3 We Challenge You To Find A Better Service! The Big FIVE! 1. Respond to all phone calls and s within 1 business day 2. Provide a solution with every problem on all occasions 3. Genuinely care for your property like it is our own 4. Review rent with you the owner every 6 months (depending on lease) 5. Provide you with a written report and photos every 3 months

4 Tenant Selection: Kindred Property Group manages a number of properties for our own personal family members. We stick by the philosophy that if the tenants are not good enough for one of our properties they re not good enough for any of our client s properties. We take a very strict approach to tenant selection, as we know full well how much it can cost in the long run if the tenant isn t suitable. We have a three step process to accepting a tenant: 1. Conduct an inspection of the property with a 5 question interview: a. Why are you moving from your current residence? b. Who will be residing in this property? c. What are your hobbies and involvement in the local community? d. Where do you currently work and how is this going? e. Do you like the property, would you like to submit an application? We find by asking these easy, friendly questions we can ascertain a fair impression of the person. It also allows us to build a relationship early on with the tenants. 2. Check the following with attention to detail: a. Ability to meet rental payments b. Tenancy history (using TICA) c. Current and previous lessor/agent rental references d. Verify personal references e. Verify next of Kin details f. Verify employment information Attention to all the details is paramount. 5 minutes extra now, can save hours of heartache later. 3. Check the tenant application with you the owner: a. Check the lease conditions, time period and amount per week. b. Check with family conditions of the tenant; ie. Children, pets, boats, etc. c. Check any other concerns or queries. After all if you re not happy, we re not happy!

5 Care for our Tenants: Caring for our tenants is essentially caring for your investment. After all, tenants pay the rent! Ensuring we are approachable, and here for our tenants needs is vital to maintaining a good tenancy agreement. Tenants, feel appreciated and important in our business, they are welcomed the same as any other client that is part of our business; with respect, honesty and integrity. Caring for out tenants wishes is also important for the sake of your property. We often find requests made by tenants are related to the interests of your property, for example water leaks, or broken windows, etc. By creating strong relationships with our tenants we can maintain and look after your property at the highest standard. Insurance: As your property manager it is our role to ensure the best possible outcome is achieved throughout the entire tenancy process. Unfortunately, despite thorough checks and all strict measures to ensure tenants do the right thing, we cannot account for human nature. On the rare occasion a tenant leaves your property owing money or having damaged your property, the correct insurance will cover you. For the small price of having insurance you will have peace of mind and if you speak to your accountant he/she will give you advice on how it is a tax deduction. It is our recommendation that you take out appropriate Landlord Protection Insurance and we are always available to assist and offer professional advice.

6 Inspections: Our property management team pride ourselves on offering and providing the best service when it comes to regular inspections. It is our guaranteed commitment that your property will be inspected thoroughly every 3 months, with a written report and photographs detailed for your information and peace of mind. These inspections are to conduct maintenance inspections, and monitor general tidiness and wellbeing of your precious investment. It is important that all maintenance is attended to with its due priority. We know firsthand that the welfare of your property needs to remain at a high standard to ensure capital growth and solid rental income for the future. A final inspection is conducted with strict guidelines at the time the tenant has vacated. This inspection is detailed to you in a written report also and is the basis on which we release bond monies. Maintenance: We have three categories for maintenance, all of which are just as important, however dealt with differently. Fortunately, due to the large amount of work we offer our trades people, we receive discounted rates for our owners on all maintenance. 1. General maintenance Items that need to be carried out under the current conditions of the lease to ensure your property remains at a high level. With General maintenance, our goal is to keep the tenant happy, keep the property in its best possible standard and finally keep your back pocket happy. All general maintenance issues are put to you in writing for approval. 2. Minor Maintenance Upon signing your management agreement with us we ask you to specify a minor maintenance amount. This amount is automatic authorisation for us to carry out works that are necessary to ensure the general up keep of your property and keep the tenants in a safe and happy environment. Neglecting minor maintenance can and usually does lead to major maintenance. All minor maintenance is detailed on your monthly statement. 3. Emergency Maintenance With all emergency repairs we go to all lengths to contact you immediately and seek your approval to have the issue resolved. If you cannot be reached within an appropriate time frame, safety and preservation of your tenants and property will come first.

7 Accounts: We understand that a lot of our clients are extremely busy people, so we offer an all accounts paid package, where we pay all the accounts related to your investment property; rates, body corporate fees, landlord protection insurance, electricity and any other account that may come up. These accounts are paid fully by your rent and all monies are dispersed through audited trust accounts. Statements: Realising that statements are your written proof of how well your investment is performing, we know you need them on time and in a manner that is understandable. We use the NO# 1 computer software system in Australia to ensure you have options of how you receive your statements and are provided with speedy service. You will receive your statement of accounts at the start of each month, in a way that any lay person can understand. We know that some accounting systems aren t very user friendly when it comes to reading and understanding statements, which is why we are always investing in updating our systems on a monthly basis. At the end of each year we will also submit a full statement of the entire financial year summarising all income and expenses for your property. We are also very open to discussing any matters of accounts with you personally or your accountants at any required time. Rental Increases: One of our great joys in property management is the feeling of satisfaction when we achieve a higher rental income for our clients. This is an ongoing goal for our property management team, which is shown by our policy to provide a rental review every 6 months and an automatic rent review when a tenant vacates.

8 Management Fee Structure: You only get what you pay for We have a one fee for all fee policy structure. When it comes to managing property investments we have a firm belief that none of our clients want discounted service, we also believe that none of our clients believe their properties to be discounted properties. We charge a flat 8% +gst for all property management. Remember the old saying you only get what you pay for! We do believe it to be part of our service to endure postage and petties from time to time, hence unlike other agencies you will not be charged for these, or any other hidden costs! Final Message from the Owner: I would firstly like to thank you for the potential opportunity to assist you and your family with your real estate needs now and into the future. It is through our local, family company that we aspire to reach new heights in customer service. Please give us the opportunity to show you what it is really like to be cared for, with a genuine and honest approach- Where family values count, and professionalism is paramount! Warm Regards Joshua Kindred Principal/Owner Kindred Property Group