DUI PREMIUM DRYSUIT REPAIR SERVICE PRICE LIST - RETAIL

Transcription

1 DUI PREMIUM DRYSUIT REPAIR SERVICE PRICE LIST - RETAIL DUI 20-POINT DRYSUIT INSPECTION Your drysuit will be thoroughly inspected and given an in-water leak test. Included in this fee is the repair of up to 6 minor punctures and/or seam leaks. Upon completion of the repair, your drysuit will receive a second in-water test. NOTE: All drysuits receiving a repair affecting the watertight integrity of the drysuit is subject to this fee. GET $25 OFF THE DUI 20-POINT DRYSUIT INSPECTION Getting all of the information in advance to receiving your drysuit helps us in expediting your repair service. Since it helps us, we want to help you. The best way to do that is to save you money. To qualify for $25 off the DUI 20-Point Drysuit Inspection and In-Water Test all 3 of these items must take place: 1. DUI must receive a completed DUI Repair Service Order Form prior to receipt of your drysuit at DUI 2. You must have established a payment method with DUI prior to receipt of your drysuit at DUI 3. Payment must process on the first attempt All 3 items are required to receive the $25 discount. Sorry no exceptions. $125 Save $25 RUSH SERVICE Rush Service is available. Please contact DUI s Support Team for availability. Once a RUSH is authorized, any changes made after the authorization may affect the shipping date and could incur additional charges. DUI s Rush Service will ensure that your drysuit is shipped when you need it. Your drysuit goes to the front of the line and, if necessary, repairs are done on overtime. Rush Service is an additional 30% of the full price of the repair service including the 20-Point Drysuit Inspection and In-Water Leak Test (minimum of $50). 30% The following are our most popular repairs and services. If you need something that is not on this list, please contact us. We are here to help you! SEAM LEAKS, TEARS & PUNCTURES Seam Leaks, per 6" $34 Tears and Punctures, up to 6 each $34 NECK SEAL REPLACEMENT (Glued directly to the suit) Latex / One Size $117 Neoprene / Provide neck measurement $122 1 R

2 WRIST SEAL REPLACEMENT, PAIR (Glued directly to the suit) Latex / Standard $95 Latex / Heavy-Duty $104 Neoprene / Provide Neck Measurement $104 ANKLE SEAL REPLACEMENT, PAIR Latex / One Size $133 NECK ZIPSEAL RETROFIT DUI ZipSeals are now available for all drysuits! May not be compatible with all non-dui drysuits. Please send your drysuit to DUI for evaluation Prices below include the installation of the neck ZipRing onto the drysuit Note: G2 neck ZipSeal retrofit is recommended for individuals with a head circumference greater than 23.5" BEST DEAL: Get both neck and wrist and save $60 on the set! Silicone, G1 Only, DUI Drysuit $221 Silicone, G1 Only, non-dui Drysuit $271 Latex, G1 or G2, DUI Drysuit $210 Latex, G1 or G2, non-dui Drysuit $260 Latex Neck/Hood Combination, G1 or G2, DUI Drysuit $308 Latex Neck/Hood Combination, G1 or G2, non-dui Drysuit $358 Install Neck ZipRing only, G1 or G2, DUI Drysuit $110 Install Neck ZipRing only, G1 or G2, non-dui Drysuit $160 2 R

3 WRIST ZIPSEAL RETROFIT DUI ZipSeals are now available for all drysuits! Because wrist/sleeve diameters vary with non-dui drysuits, a neoprene adapter may be required to make the sleeve larger or smaller. Prices below include the installation of the wrist ZipRings onto the drysuit BEST DEAL: Get both neck and wrist and save $60 on the set! Silicone, pair, DUI Drysuit $237 Silicone, pair, non-dui Drysuit $287 Latex / Standard, pair, DUI Drysuit $206 Latex / Standard, pair, non-dui Drysuit $256 Latex / Heavy-Duty, pair, DUI Drysuit $216 Latex / Heavy-Duty, pair, non-dui Drysuit $266 ZipGloves, pair / Max Dexterity S, M, L, XL OR Heavy-Duty M, L, XL, DUI Drysuit $255 ZipGloves, pair / Max Dexterity S, M, L, XL OR Heavy-Duty M, L, XL, non-dui Drysuit $305 ZipGloves with Wrist Dam, pair / Heavy-Duty M, L, XL, DUI Drysuit $339 ZipGloves with Wrist Dam, pair / Heavy-Duty M, L, XL, non-dui Drysuit $389 ZipGloves, pair / Neoprene & Kevlar S, M, L, XL, DUI Drysuit $292 ZipGloves, pair / Neoprene & Kevlar S, M, L, XL, non-dui Drysuit $342 Install Wrist ZipRings only, pair, DUI Drysuit $103 Install Wrist ZipRings only, pair, non-dui Drysuit $153 Never miss a dive because of a torn seal! Keep a spare wrist and neck ZipSeal in your dive bag. Remember to add a spare set of ZipSeals to your order. ZipGloves can be used on any drysuit with a wrist ZipRing installed. 3 R

4 VALVE REPLACEMENT DUI does not service valves due to the high cost of labor and parts. DUI and it's valve manufacturer recommend replacing the valve if there is an issue, i.e. not venting, venting slowly or sticky inlet button. Inlet Valve, Apeks, Swivel $107 Inlet Valve, Apeks, non-swivel $107 Exhaust Valve, Apeks, Adjustable, Low Profile $107 Exhaust Valve, Apeks, Adjustable, High Profile $107 Exhaust Valve, SI TECH, Low Profile, Argo $147 P-Valve, Halcyon, Balanced - clearly mark placement on drysuit $368 P-Valve, Install Customer Supplied - clearly mark placement on drysuit $122 4 R

5 WATERPROOF ZIPPERS DUI offers YKK Z28 Metal Zippers and TiZip Plastic MasterSeal Zippers YKK Metal Zippers are more durable / TiZip Plastic Zippers are lighter duty and preferred when flexibility is desired over durability TiZip Plastic Zippers are NOT installed on neoprene or shoulder-entry drysuits See the DUI website for complete details Main Entry Zipper, YKK Metal or TiZip MasterSeal Plastic, DUI Drysuit $384 Main Entry Zipper, YKK Metal or TiZip MasterSeal Plastic, non-dui Drysuit $434 Main Entry Zipper, YKK Metal, non-dui Drysuit for a Neoprene Drysuit Thicker than $484 4mm Relief Zipper, YKK Metal or TiZip MasterSeal Plastic, DUI Drysuit $281 Relief Zipper, YKK Metal or TiZip MasterSeal Plastic, non-dui Drysuit $281 Relief Zipper, YKK Metal, non-dui Drysuit for a Neoprene Drysuit Thicker than 4mm $331 SOCKS OR BOOTS Because leg circumferences differ between suit manufacturers, non-dui drysuits may require neoprene adapters. Neoprene Socks, XS, S, M, ML, L, XL, 2XL, 3XL (without RockBoot) for DUI Drysuit $314 Neoprene Socks, XS, S, M, ML, L, XL, 2XL, 3XL (without RockBoot) for non-dui Drysuit $364 TurboBoots, XS, S, M, ML, L, XL, 2XL, 3XL for DUI Drysuit $348 TurboBoots, XS, S, M, ML, L, XL, 2XL, 3XL for non-dui Drysuit $398 TurboTec Boots, XS, S, M, ML, L, XL, 2XL, 3XL for DUI Drysuit $505 TurboTec Boots, XS, S, M, ML, L, XL, 2XL, 3XL for non-dui Drysuit $555 SuperFlex Boots, XS,. S, M, L, XL, 2XL, 3XL, 4XL for DUI Drysuit $292 SuperFlex Boots, XS,. S, M, L, XL, 2XL, 3XL, 4XL for non-dui Drysuit $342 5 R

6 INSTALL POCKETS Zipper Pocket, Large 9.5" x 6" $152 Zipper Pocket, Small 6" x 6" $152 Cargo Pocket, Large, 11" x 7.5" $162 Cargo Pocket, Small, 9" x 6" $162 INSTALL PADS Knee Pads, CF200, 13.5" (Standard) $113 Knee Pads, CF200, 17.5" (Long) $144 Knee Pads, Kevlar, 13.5" (Standard) $133 Knee Pads, Kevlar, 17.5" (Long) $202 Butt Pad, CF200 $191 Butt Pad, Kevlar $296 Crotch Pad, Cloverleaf, CF200 $183 Crotch Strap, Suspenders & Suspender Base Repair / Replace Crotch Strap $53 Repair/Replace Suspender Base, each, non-dui Drysuit $47 Replace Suspenders $74 6 R

7 REPAIR & SERVICE DEPARTMENT TERMS & CONDITIONS Effective September 1, 2015 DUI PREMIUM DRYSUIT REPAIR SERVICE For over 50 years, Diving Unlimited International has been designing and manufacturing DUI drysuits - the premier drysuit brand worldwide. DUI offers this same expertise in the repair and service of drysuits. Our highly experienced service technicians are passionate about the care your drysuit receives because they know you depend on your equipment to perform in demanding environments. DUI services drysuits for the recreational, technical, public safety, commercial and military markets. DUI Offers DUI PREMIUM DRYSUIT REPAIR SERVICE for all drysuit brands 20-POINT DRYSUIT INSPECTION The DUI Premium Drysuit Service begins when your drysuit is received at DUI and is matched with the completed DUI Repair Service Order Form. Your drysuit will be given a 20-Point Drysuit Inspection including an in-water leak test. Throughout this process, information and results are entered and tracked by DUI s proprietary software system; SaM (Service & Maintenance). SaM tracks life and service history of DUI drysuits and the service history of non-dui drysuits sent to DUI for service. Upon completion of the 20-Point Drysuit Inspection and in-water leak test, DUI s Service Team will the results to you using the contact information you provided on the DUI Repair Service Order Form. This will include an itemized list of all recommended work and the cost of each repair. You can approve all or any recommended work to be done. This will also include the estimated time for completion, in business days, from the date DUI receives your authorization. Please note that repair work will not begin until DUI receives authorization and a method of payment. All suits receiving DUI Premium Drysuit Repair Service will also receive an in-water leak test after completion of the work to ensure the water tight integrity of all repairs.

8 WHEN SENDING A DRYSUIT TO DUI FOR PREMIUM SERVICE To expedite service, complete a DUI Repair Service Order Form and Establish a Method of Payment BEFORE the suit is shipped to DUI. 1. A DUI Repair Service Order Form can be found at the completed form to Support@DUI-Online.com or include it with your drysuit. 2. Establish a Method of Payment: a. This can easily be done by providing us with your credit card information via an On-Line Credit Card Authorization. This can be found at store.dui-online.com/category/repair.html. b. Or you can fax or a completed Credit Card Authorization Form which can be found at to DUI s Finance Department at Charles@DUI-Online.com or send via secure fax (888) Please do not ship with your drysuit as this is insecure. Special Note for Dive Retailers with established terms: You can use your established terms with DUI or pay with a credit card as above. SHIPPING CONSIDERATIONS 1. Insure your shipment - For international shipments, please see special information for international shipments 2. Ship ONLY your drysuit - Do not ship bags, hoses, hoods, etc. as these can be lost. DUI is NOT responsible for the return of those items. Special note for White s Fusion Drysuits or any drysuit with an outer layer: Remove the drysuits outer skin/layer before shipping the drysuit portion for repair. If a Fusion drysuit is received with the skin in place there is a $75 handling charge for removing the skin and the skin will not be reinstalled before return shipment. GET $25 OFF THE DUI 20-POINT DRYSUIT INSPECTION Getting all of the information in advance to receiving your drysuit helps us in expediting your repair service. Since it helps us, we want to help you. The best way to do that is to save you money. To qualify for $25 off the DUI 20-Point Drysuit Inspection and In-Water Test all 3 of these items must take place: 1. DUI must receive a completed DUI Repair Service Order Form prior to receipt of your drysuit at DUI 2. You must have established a payment method with DUI prior to receipt of your drysuit at DUI 3. Payment must process on the first attempt All 3 items are required to receive the $25 discount. Sorry no exceptions.

9 CUSTOMER SUPPORT HOURS & CONTACT INFORMATION Monday Friday 8:00am 5:00pm Pacific Time (800) or (619) FREIGHT The customer is responsible for freight & insurance charges to and from DUI. Unless otherwise stated, DUI will return all suits via UPS Ground to an address where Ground Service is available. In all other cases shipments are made per customer s request. All shipments are sent No Signature Required unless otherwise specified. Shipments are FOB origin and lost shipments or insurance claims must be made by the customer to the carrier. SHIPPING ADDRESS DUI Attention: Repair Department 1148 Delevan Drive San Diego, CA USA LEAD TIME Lead time is normally 10 business days from the date work authorization is received during non-peak season. Specialized items such as a non-standard zipper length can add 4 to 6 weeks of additional lead time to the normal 10 business days. RUSH SERVICE Rush Service is available. Please contact DUI s Support Team for availability. Once a RUSH is authorized, any changes made after the authorization may affect the shipping date and could incur additional charges. DUI s Rush Service will ensure that your drysuit is shipped when you need it. Your drysuit goes to the front of the line and, if necessary, repairs are done on overtime. Rush Service is an additional 30% of the full price of the repair service including the 20-Point Drysuit Inspection and In-Water Leak Test (minimum of $50). SERVICE & TESTING OF DRYSUIT VALVES DUI does not service or test valves under pressure. If you believe there is an issue with your valve (i.e. not venting, venting slowly or sticky inlet button), DUI and our valve manufacturer recommend replacing the valve.

10 DUI USES ONLY GENUINE DUI PARTS DUI drysuits will be serviced with genuine DUI parts, not copies and/or remanufactured parts as done by some repair services. When servicing other manufacturer s drysuits, DUI will use the most appropriate DUI part for the repair. WARRANTY 90 days from when work was completed. DISCREPANCIES It is recommended that you inspect your drysuit upon receipt from DUI. DUI must be notified, in writing, 30 days from shipment date of any shortages, overages, irregularities, or dissatisfaction regarding terms, discounts, prices, sizing, or condition of sale. DUI will otherwise assume complete customer satisfaction and acceptance of order as shipped and invoiced. Claims for damages and shortages resulting from common carrier transit are to be filed with the delivery carrier upon receipt of merchandise. DUI will not be held liable for damages during shipping. PRICING All prices are subject to change without notice UNCLAIMED DRYSUITS BECOME PROPERTY OF DUI Any drysuit that is unclaimed, i.e. work not paid for 60 days after notification of completion of work, or drysuits not receiving work authorization for over 60 days after being contacted for work authorization will become property of DUI and will be sold to recover costs.

11 REPAIR & SERVICE DEPARTMENT TERMS & CONDITIONS Effective September 1, 2015 DUI PREMIUM DRYSUIT REPAIR SERVICE For over 50 years, Diving Unlimited International has been designing and manufacturing DUI drysuits - the premier drysuit brand worldwide. DUI offers this same expertise in the repair and service of drysuits. Our highly experienced service technicians are passionate about the care your drysuit receives because they know you depend on your equipment to perform in demanding environments. DUI services drysuits for the recreational, technical, public safety, commercial and military markets. DUI Offers DUI PREMIUM DRYSUIT REPAIR SERVICE for all drysuit brands 20-POINT DRYSUIT INSPECTION The DUI Premium Drysuit Service begins when your drysuit is received at DUI and is matched with the completed DUI Repair Service Order Form. Your drysuit will be given a 20-Point Drysuit Inspection including an in-water leak test. Throughout this process, information and results are entered and tracked by DUI s proprietary software system; SaM (Service & Maintenance). SaM tracks life and service history of DUI drysuits and the service history of non-dui drysuits sent to DUI for service. Upon completion of the 20-Point Drysuit Inspection and in-water leak test, DUI s Service Team will the results to you using the contact information you provided on the DUI Repair Service Order Form. This will include an itemized list of all recommended work and the cost of each repair. You can approve all or any recommended work to be done. This will also include the estimated time for completion, in business days, from the date DUI receives your authorization. Please note that repair work will not begin until DUI receives authorization and a method of payment. All suits receiving DUI Premium Drysuit Repair Service will also receive an in-water leak test after completion of the work to ensure the water tight integrity of all repairs.

12 WHEN SENDING A DRYSUIT TO DUI FOR PREMIUM SERVICE To expedite service, complete a DUI Repair Service Order Form and Establish a Method of Payment BEFORE the suit is shipped to DUI. 1. A DUI Repair Service Order Form can be found at the completed form to Support@DUI-Online.com or include it with your drysuit. 2. Establish a Method of Payment: a. This can easily be done by providing us with your credit card information via an On-Line Credit Card Authorization. This can be found at store.dui-online.com/category/repair.html. b. Or you can fax or a completed Credit Card Authorization Form which can be found at to DUI s Finance Department at Charles@DUI-Online.com or send via secure fax (888) Please do not ship with your drysuit as this is insecure. Special Note for Dive Retailers with established terms: You can use your established terms with DUI or pay with a credit card as above. SHIPPING CONSIDERATIONS 1. Insure your shipment - For international shipments, please see special information for international shipments 2. Ship ONLY your drysuit - Do not ship bags, hoses, hoods, etc. as these can be lost. DUI is NOT responsible for the return of those items. Special note for White s Fusion Drysuits or any drysuit with an outer layer: Remove the drysuits outer skin/layer before shipping the drysuit portion for repair. If a Fusion drysuit is received with the skin in place there is a $75 handling charge for removing the skin and the skin will not be reinstalled before return shipment. GET $25 OFF THE DUI 20-POINT DRYSUIT INSPECTION Getting all of the information in advance to receiving your drysuit helps us in expediting your repair service. Since it helps us, we want to help you. The best way to do that is to save you money. To qualify for $25 off the DUI 20-Point Drysuit Inspection and In-Water Test all 3 of these items must take place: 1. DUI must receive a completed DUI Repair Service Order Form prior to receipt of your drysuit at DUI 2. You must have established a payment method with DUI prior to receipt of your drysuit at DUI 3. Payment must process on the first attempt All 3 items are required to receive the $25 discount. Sorry no exceptions.

13 CUSTOMER SUPPORT HOURS & CONTACT INFORMATION Monday Friday 8:00am 5:00pm Pacific Time (800) or (619) FREIGHT The customer is responsible for freight & insurance charges to and from DUI. Unless otherwise stated, DUI will return all suits via UPS Ground to an address where Ground Service is available. In all other cases shipments are made per customer s request. All shipments are sent No Signature Required unless otherwise specified. Shipments are FOB origin and lost shipments or insurance claims must be made by the customer to the carrier. SHIPPING ADDRESS DUI Attention: Repair Department 1148 Delevan Drive San Diego, CA USA LEAD TIME Lead time is normally 10 business days from the date work authorization is received during non-peak season. Specialized items such as a non-standard zipper length can add 4 to 6 weeks of additional lead time to the normal 10 business days. RUSH SERVICE Rush Service is available. Please contact DUI s Support Team for availability. Once a RUSH is authorized, any changes made after the authorization may affect the shipping date and could incur additional charges. DUI s Rush Service will ensure that your drysuit is shipped when you need it. Your drysuit goes to the front of the line and, if necessary, repairs are done on overtime. Rush Service is an additional 30% of the full price of the repair service including the 20-Point Drysuit Inspection and In-Water Leak Test (minimum of $50). SERVICE & TESTING OF DRYSUIT VALVES DUI does not service or test valves under pressure. If you believe there is an issue with your valve (i.e. not venting, venting slowly or sticky inlet button), DUI and our valve manufacturer recommend replacing the valve.

14 DUI USES ONLY GENUINE DUI PARTS DUI drysuits will be serviced with genuine DUI parts, not copies and/or remanufactured parts as done by some repair services. When servicing other manufacturer s drysuits, DUI will use the most appropriate DUI part for the repair. WARRANTY 90 days from when work was completed. DISCREPANCIES It is recommended that you inspect your drysuit upon receipt from DUI. DUI must be notified, in writing, 30 days from shipment date of any shortages, overages, irregularities, or dissatisfaction regarding terms, discounts, prices, sizing, or condition of sale. DUI will otherwise assume complete customer satisfaction and acceptance of order as shipped and invoiced. Claims for damages and shortages resulting from common carrier transit are to be filed with the delivery carrier upon receipt of merchandise. DUI will not be held liable for damages during shipping. PRICING All prices are subject to change without notice UNCLAIMED DRYSUITS BECOME PROPERTY OF DUI Any drysuit that is unclaimed, i.e. work not paid for 60 days after notification of completion of work, or drysuits not receiving work authorization for over 60 days after being contacted for work authorization will become property of DUI and will be sold to recover costs.