1 Viewpoint the Social-Mobile-Analytics-Cloud Pack: The Way Forward
2 The whole is greater than the sum of its parts - Aristotle This paper highlights the need for an integrated testing approach for Social-Mobile-Analytics-Cloud pack Convergence of Social Media, Mobile, Analytics, & Cloud is one of the hottest trends these days. This convergence of technologies provides opportunities for organizations to create newer products, services and customers. It is a major business agenda for a large number of organizations. The deep inroads made by these technologies are changing the enterprise technology landscape, thereby forcing organizations to rethink their strategies and increase technology investments in this direction. According to various Industry Associations, the outlook for Social-Mobile-Analytics-Cloud technologies is very bright. This throws up multiple revenue opportunities for vendors to offer related IT services, including offering the right testing services to the Social-Mobile-Analytics-Cloud pack. services are witnessing growth in mobile testing, testing for cloud, social media etc., with each evolving independently. Presently, the testing of services for each element in the Social-Mobile-Analytics-Cloud pack is more silo-based. Organizations are yet to strategize for the Social-Mobile-Analytics-Cloud pack as a whole. There is a need for an integrated end-to-end testing approach. The intent of this paper is to provide a brief background on different testing techniques for each element of the Social-Mobile-Analytics-Cloud pack. It will further focus on how an integrated testing approach is important for organizations to attain a higher Return on Investment (ROI) on their Social-Mobile-Analytics-Cloud initiatives.
3 Overview The testing discipline is undoubtedly a major enabler for improving critical business outcomes such as improved customer satisfaction levels and lower total cost of ownership. Traditional testing techniques predominantly operate independently and lack the ability to integrate various aspects of the testing process. Each of the testing techniques for the Social-Mobile-Analytics-Cloud pack is evolving. The section below looks at the various testing techniques currently being followed for each element of the Social-Mobile-Analytics- Cloud pack.
4 & Social Media Today, majority of organizations leverage social networks like Twitter, YouTube, Facebook and other online networking channels for launching, marketing or selling their products and services. A typical social media application or a social networking platform run on multiple browsers, operate on different platforms, encounters frequent security revisions, face spyware blockers, etc. Hence, the biggest priority for the social media application testers is to have a sound test approach which takes into account all the above factors and still make sure that the application performs the task expected of it. Any social media application has to be tested for the following six parameters: Security, Functionality, Localization, Load, Performance, and Usability. Software testers are employing a variety of techniques for social media application testing. The commonly employed are compatibility testing (browser and devices), integration testing, performance testing, security testing, user profile testing, etc. Some organizations have also extended social media application testing services in areas such as Web 2.0 testing, Search Engine Optimization (SEO) testing, Quality Assurance (QA) services, website testing, content management system testing, web analytics testing, etc. & Mobility The rapid proliferation of mobile devices (smartphones/tablets) is forcing testers to rethink their testing strategies as they cannot follow the same approach followed for desktop applications. The mobility landscape faces unique challenges because of multiple device models, operating systems/platforms (ios, Android, Blackberry and Windows), carriers, mobile apps, etc. for device manufacturers and application developers to develop, test and launch new products. Criteria Security Functionality Localization Load Performance Usability In order to ensure that mobile applications run effectively on varied platforms and across multitude of networks, an effective mobile testing plan is essential. Also, with the industry facing increased pressure of short development cycle for mobile apps, quality testing is imperative. Mobile testing techniques should ensure that applications work accurately on all type of devices, supplied by major brands, & across platforms. Also, with the screen size changing constantly, usability and user experience testing is quite critical. also ensures that mobile apps are secured from intruders and fraudsters. The figure below summarizes the most commonly employed mobile testing techniques: Functional Operating system Network Device Platforms Usability Security Performance Adaptability Driving Factors Figure 2: Mobile Techniques To ensure safety of social media apps from security exploits from fraudsters and hackers To ensure consistent user experience To ensure accuracy of localized apps (Regardless of size) To ensure seamless coverage even at peak usage To ensure speed and responsiveness even at peak loads To have an intuitive, and user friendly interface Figure 1: Social Media Application Non functional Effective application of the mobile testing techniques by device manufacturers and developers help them to gather right metrics, consequently improving the product quality.
5 & Analytics The focal point of any business strategy revolves around the customer. In today s fast paced competitive environment, nurturing long-term relationships with customers is the key to proliferate wallet share. To know more about the customer, organizations analyze the various sources of data (structured and unstructured) available at their disposal. Analytics is the weapon of choice for organizations as it assists them to get a complete view of the customer by analyzing the various sources of data. The rapid adoption of social media, mobile and web applications has resulted in an even higher percentage of unstructured data being generated. There is an increasing requirement within organizations to inquire and analyze this big data explosion, across structured and unstructured data. Organizations need to have robust test offerings like- big data, business intelligence (BI) and data testing to validate structured and unstructured data in various databases, business intelligence analytics applications. Different testing techniques like functional and non-functional testing are necessary for testing such applications. Commonly used testing techniques for analytics platforms are usability testing, performance testing and security testing. These testing techniques help validate functional and non- functional requirements (NFRs), identify coding and requirement related issues, and bottlenecks in performance. & Cloud Cloud computing is a new computing paradigm that IT departments are embracing to reap benefits of cost, efficiency, control, new service capabilities, self-service experience, etc. Cloud provides virtualized hardware & software resources that are hosted remotely and also provides suitable infrastructure for data-intensive computing. In light of its benefits, software vendors are increasing their application development services in the cloud. Usually such cloud application development efforts begin with some form of testing service thus highlighting the growing need to have a sound cloud testing plan. Presently, organizations that test in noncloud environments are challenged by stringent deadlines, limited test budget, high costs per test, increasing number of test cases, and geographic distribution of end users. Cloud testing is perhaps, the answer to such challenges by testing web based applications that use resources (hardware, software and infrastructure) existing in the cloud. In cloud testing, software testing services are conducted in a cloud environment (On-Premise/On Demand). In other words, here testing is offered as a service ( as a Service). The key cloud testing techniques employed in the industry are: Stress & Fault Injection Techniques Capacity Fail-over Browser Performance Functional testing Performance & Load Scalability Compatibility Latency Figure 3: Cloud Techniques The key benefits for firms leveraging cloud testing techniques are reduction in capital expenditure, high scalability, minimal start-up time, location independent access, reduced cost of ownership, reduced carbon footprint, etc. Cloud testing also reduces the execution time for testing large applications by providing immediate availability of infrastructure with scalability, and a distributed testing environment with unlimited storage. With these benefits, organizations also need to plan for the issues & challenges related to cloud testing techniques such as high initial setup cost due to testing migration to cloud, security issues, modification of legacy systems to suit cloud environments, lack of standards etc. In the above sections we have discussed the current state of testing for Social- Mobile-Analytics-Cloud elements. While testing techniques for each element in the Social-Mobile-Analytics-Cloud pack is maturing independently and we see lot of developments in this direction, however all of these are discrete and operate in silos. By testing in silos, organizations face challenges in the form of increased cost (high costs per test, increasing number of test cases, etc.), inefficient operations, time & effort duplication, etc. To overcome these challenges, organizations should look at integrating the silo testing techniques of the various elements in the Social-Mobile- Analytics-Cloud pack.
6 the Social-Mobile- Analytics-Cloud pack the Social-Mobile-Analytics-Cloud pack requires software vendors to start developing integrated Social-Mobile- Analytics-Cloud testing approaches and techniques. IT organizations should gear up to strategize for the Social-Mobile- Analytics-Cloud pack from an integrated end-to-end testing perspective by developing a comprehensive strategic test approach. Social Media Mobile IT departments would need to bring together and maintain scattered, disparate testing platforms, networks and equipments. By integrating discrete testing techniques that are working in silos, resources such as data, people, and processes can work in tandem by effective collaboration. This could also result in resource optimization and potential cost savings for organizations, thus resulting in higher ROI. For developing such an integrated testing approach for Social-Mobile-Analytics- Cloud pack, IT organizations should look at a combination of common testing and custom testing techniques (illustrated in Fig. 5). By common testing, we mean the testing techniques that are common for each element of the Social-Mobile-Analytics- Cloud pack. For instance, usability testing, performance testing, scalability testing etc. are common testing techniques employed across Social, Mobile, Analytics, etc. Customized testing here refers to testing techniques which are specific to each technology in the Social-Mobile-Analytics- Cloud pack. For instance, OS testing and Device platform testing are employed more specific to mobile testing. Analytics Cloud Common Techniques Custom Techniques Comprehensive Approach is mandatory Figure 4: Social-Mobile-Analytics-Cloud pack Integrated Social-Mobile- Analytics-Cloud Approach for higher ROI Security, Functional, Performance, Usability etc. Social Media: Localization, Load, Integration, Compatibility, SEO. QA etc. Mobility: Compatibility, Services, Browser Performance, Lab etc. Analytics: Failover Cloud: Stress, Compatibility, Latency, Fail-over testing, scalability testing etc. To reap the benefits of Social-Mobile- Analytics-Cloud technologies pack, integrated testing techniques, new QA capabilities, and niche tools are the basic building blocks. Here integrated testing techniques do not simply mean aggregation of various testing technologies together. What is required is a strategic and comprehensive testing approach such that the end-to-end platform delivers higher benefits than that derived from testing Social-Mobile- Analytics-Cloud elements independently. Integrated Approach Figure 5: Integrated Approach
7 The table below highlights the common and custom testing techniques for the Social-Mobile-Analytics-Cloud Pack elements Social-Mobile- Analytics-Cloud PACK Elements Common Techniques Custom Techniques Social Media Security - Social media apps are at a higher target for scammers and hackers; their security testing involves review of static code for common security holes and using automated tools and live testers for dynamic security testing. Sometime a team of experts manually probe the application for common security vulnerabilities Functional - starts with specifying test requirements for social media applications, then selecting testers, reviewing bugs and test cases. It involves both manual as well as automatic testing techniques for social media apps functionality Performance - Social media apps should be tested for intuitiveness, precision, performance under peak loads, fault tolerance in the website, ease with which new users can learn to operate in the social media app and if they can perform the desired tasks optimally etc. Usability - To ensure an intuitive and easy to use social media application is in place, usability testing should mainly focus on the following factors: readability (legible fonts, ease of comprehension etc.), navigability of the website, accessibility of the social media app (color choice, compatibility with other browsers and platforms), website speed (size of webpage, response time etc.), and user experience Localization - Social media apps should function the same regardless of location Load - Social media applications should be tested for load, how the app would perform under realworld usage, high peaks, low hit rate etc. Integration - Integration of social media apps to other applications Compatibility - Browser and Mobile Devices Search Engine Optimization (SEO) - to check the social media application s on-page optimization, website SEO strength, validity etc. Quality Assurance (QA) - for social media applications to be more agile and creative Advertisement Application ensures information is safe when accessing advertisements on the social media apps Mobility Security - Mobility solutions should be tested for every known and possible security threat. Best of breed security solutions like Mobile Device Security, Data protection solutions, Mobile Application Management Infrastructure etc. are essential Functional - ensures that the mobile application is working as per the requirements. Majority of the test conducted for functional testing is driven by user interface and call flows Performance - is conducted to check the performance of the mobile application under conditions like bad network coverage, low battery, access to application s server by various users at same time and other conditions. Performance of a mobile application is affected from two sides: client s side and application s server side. Performance testing is conducted to check both Usability - Usability testing is undertaken to confirm if the application is getting a favorable response from users. This is most important in mobile testing as the usability of an application is critical for success Compatibility - Validation across mobile devices, browsers with different screen sizes & resolutions, and OS versions etc. Services - to check response time, and downtime of mobile apps etc. Low-Level Resource - to check for cleanup of mobile app temp files, size of local database etc. Laboratory - Generally carried out by network carriers, finds out glitches when a mobile app uses voice/ data connection to carry out certain tasks Browser Performance includes checking for browser speed and responsiveness etc. Interrupt - to ensure with what ease the mobile app handles interruptions such as incoming calls, battery removal, network coverage outage and recovery, and incoming notifications etc. Installation - to ensure that the installation process (installation, updating and uninstalling) of the mobile app is smooth and seamless for the user Certification - Mobile devices need to be tested against the guidelines set by different mobile platforms in order to get a certificate of compliance Localization and Internationalization - to ensure localization and internationalization features are supported by the mobile devices and apps as per specifications Communication - to verify protocols and handshakes occurring in a call flow between multiple users
8 Social-Mobile- Analytics-Cloud PACK Elements Common Techniques Custom Techniques Analytics Security - Analytics solutions should be tested for all the possible security threats as it involves lot of data, structured as well as unstructured. Parameters like authentication & authorization of users, availability of data forms major part of analytics security testing as it involves access to confidential data Performance - Analytics application should be tested for accuracy of data, performance under high loads, ease of usability etc. Usability - Analytics Usability testing is performed to check if the analytics application is providing the right information. For e.g., is it providing a complete view of the customer by analyzing the various sources of data. This is most important in analytics testing as getting the desired information is critical for success Failover - To ensure that data would be available even during any critical failure or at a point where the application reaches a predetermined performance threshold. This testing is very crucial for any analytics application to be deployed Cloud Security Undertake web application security audit (specifically aligned to Open Web Application Security Project (OWASP) standards) Functional it enables to conduct testing for both internet as well as non-internet applications Performance/ Load - in cloud environment look for bottlenecks & limitations. For this, testing performance under a specific workload is necessary Stress & Fault Injection techniques - Determines the effectiveness of cloud applications beyond breaking point by simulating peak load scenarios. Also fault injection techniques that help create robust software by introducing faults to test codes are often used with stress testing techniques Compatibility - To check for the compatibility between applications in the cloud infrastructure and their interoperability Browser Performance - To validate if the application supports various types of browsers Latency - To check for an application s latency between an action and subsequent response after cloud deployment Fail-over - To determine the effectiveness of an application under peak anticipated load with component failures that are generally simulated during the test procedure Capacity - To determine the maximum capacity that might be required for current/future hardware, and for other requirements under various usage scenarios Scalability - To determine the scale in and scale out capabilities that are in place depending on varied demands/requirements *These testing techniques are an indicative representation only and is not exhaustive Depending upon the specific requirements, testing teams can consider combinations of different common and custom testing techniques. Also, while testing for a Social-Mobile- Analytics-Cloud application, new testing techniques may emerge over the course of time during integration with some techniques gaining more prominence over others. There could also be a scenario where some techniques may lose relevance and become redundant. What is thus required is a comprehensive test approach to decide the right mix of common and custom testing techniques to address the specific application s requirements.
9 Putting the approach into practice Benefits attained by a bank using integrated Social-Mobile-Analytics-Cloud testing approach Social Media A bank plans to launch a new alert feature that sends automatic alerts on card transactions to the registered customers The alerts are to be sent across multiple channels such as , mobile, and social media platforms The bank also intends to send the usage data (by vendor, card type, transaction type, etc.) on monthly basis to customers using an analytics platform The application development team has already developed the alert application and now the onus is with the testing team to perform an endto-end testing The testing team now has two options: Option 1 Test the functionalities in silos for mobile apps, social media platforms, online channels and the analytics platform. For instance, security testing would be done independently for each of the channels in the alert application. Option 2 Use integrated Social-Mobile-Analytics-Cloud testing approach i.e. a combination of common and custom testing techniques Step 1 Perform Common for functionalities which are common across the Social-Mobile-Analytics-Cloud pack. As security functionality is common across mobile, social media, online channel, the testing function can be common for all channels. Similarly the same approach can be followed for doing performance testing for this alert application. Step 2 Perform Customized for those functionalities which are unique to each element of the Social-Mobile-Analytics- Cloud pack. For instance, specific testing techniques like OS testing, Device Platform testing should be performed for alerts to be sent to mobile users. Similarly, browser performance testing, user profile testing should be done for customers viewing the alerts on their social media platforms. The analytics platform (Big Data/BI) should also be tested to make sure the right data is sent to the right customer across the channels. Challenges in this Approach: In a silo-based approach, multiple testing teams operate in parallel with the development teams which results in effort duplication, higher costs, schedule-slippages, increasing number of test cases, coordination issues between different testing teams, etc. Benefits of this approach: Effort and resources optimization, time & cost savings, fewer test cases, resulting in higher ROI
10 In addition to having an integrated Social-Mobile-Analytics-Cloud testing approach mentioned above, organizations need to also have a strategic framework for Social-Mobile-Analytics-Cloud pack testing. For the success of the integrated testing approach, organizations should be governed by the four tenets i.e. Platform, Planning, People & Process: Platform For instance, Integrated test management SAAS platform Planning - End to end plan for software testing life cycle; R&D investment for test automation People - Better coordination among Social-Mobile-Analytics-Cloud development and testing teams; Social- Mobile-Analytics-Cloud specific testing training Process - Investment in Quality Assurance tools Of the 4 P s mentioned above, the most important one would be People. For the true success of an integrated approach for Social-Mobile-Analytics- Cloud testing, organizations need to strategize on acquiring the right resources for forming the Social-Mobile-Analytics- Cloud team together in place. Such a team would typically have two sub-teams: One that focuses on common testing for Social-Mobile-Analytics-Cloud pack while the other one carries out customized testing for social media, mobile, analytics, and cloud. For instance, the testing team dedicated for common testing techniques would be performing end to end functional tests, security tests, usability tests, and performance tests across all the Social-Mobile-Analytics- Cloud pack technologies. In such an approach, critics may argue that the common testing techniques differ from each other i.e. security testing for mobile is fundamentally different from security testing for cloud, etc. While this is true to some extent, the key point here is the fundamental approach to testing for security vulnerabilities which would always remain the same. What is thus most important is to get the management buy-in to such an idea, allocation of dedicated time and budget for forming an Integrated Social-Mobile- Analytics-Cloud testing team and judicious investment in specialized Social-Mobile- Analytics-Cloud testing training. Having a right team in place and training, testers would eventually gain specialized Social- Mobile-Analytics-Cloud specific expertise over the course of time making it easier to execute end to end test cases for all elements of Social-Mobile-Analytics-Cloud as a pack. The onus is with organizations to make meticulous efforts in this direction by investing in training and resources -upfront to get the desired ROI in the long term. Firms adopting such an integrated Social- Mobile-Analytics-Cloud testing approach (common + custom technique) along with four tenets will be able to differentiate against the firms who operate in a silo testing environment.
11 Conclusion Organizations are focusing majorly on Social-Mobile-Analytics- Cloud technologies leading to an accelerated demand for testing. Those following a silo based testing approach are at a disadvantage over firms having an integrated testing approach (Common + Custom). Integrated Social-Mobile-Analytics-Cloud Strategy is the solution which organizations need to look at from a long term perspective. This approach when coupled with the right platform, right people, right planning and quality processes will ensure that firms stand out in the crowd. References 1. Social-Mobile-Analytics-Cloud the new buzzword for Software firms; Available at: 2. Cloud vs. a Cloud- 3. Best Practices in Mobile Applications
12 About the authors Sukhna Dang Sukhna Dang is a Lead Consultant with the Financial Services (FS) group at Infosys. She has more than 7 years of experience in financial services. Her areas of expertise include strategic consulting, business research and analysis, and business development. She also maintains a keen interest in retail banking, online banking, and social media. She can be reached at or on LinkedIn: https://www.linkedin.com/pub/sukhna-dang/b/563/855 Kiran Kalmadi Kiran Kalmadi is a Principal Consultant with the Financial Services (FS) group at Infosys and leads the FS Research team. He has 13+ years of experience in bespoke business research and his area of expertise is market, competitive and FS industry intelligence for strategic, consulting and business development. Kiran has been extensively involved in developing researchbased consultative insights and analysis for business pursuits and client engagements. He has a keen interest in new technology innovations and its adoption by financial institutions. He can be reached at or at Sharda N Sharda is a Senior Associate Consultant with the Financial Services (FS) group at Infosys. She has experience conducting business research and competitor intelligence targeting the financial services and technology industry. Her areas of focus include corporate strategy, market and competitive intelligence, industry analysis and business development. She holds a PGDM in Finance and Marketing. She can be reached at or at About Infosys Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence. Visit to see how Infosys (NYSE: INFY), with US$8.25 billion in annual revenues and 160,000+ employees, is Building Tomorrow's Enterprise today. For more information, contact Infosys Limited, Bangalore, India. All Rights Reserved. Infosys believes the information in this document is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. Except as expressly permitted, neither this documentation nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, printing, photocopying, recording or otherwise, without the prior permission of Infosys Limited and/ or any named intellectual property rights holders under this document.
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Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,
Contenders Leaders sys Scale Campaign aign Monitor Niche High Performers Satisfaction Email Marketing Products Products shown on the Grid for Email Marketing have received a minimum of 10 reviews/ratings
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White Paper Buying Guide: On-Demand vs. On-Premise IVR Systems Selecting a Deployment Platform for Voice-Based Services NOVEMBER 2008 1310 Villa Street Mountain View, CA 94041 T: 650.930.9000 email@example.com
Utilities the way see it The changing face of Utilities The Mobile Transformation The information contained in this document is proprietary. 2014 Capgemini. All rights reserved. Rightshore is a trademark