TBR. HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications. March 2014

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1 HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications March 2014 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. 1 HCLT White Paper March Technology Business Research, Inc.

2 Contents Contents... 2 The HCLT App Test Factory SLU empowers organizations to adapt easily to the evolving mobile device landscape by efficiently allocating testing resources across different locations and device platforms... 3 The Test Automation Framework enables organizations to maintain high testing volumes across application environments while reducing cycle times and optimizing operational efficiency... 4 When manual testing is necessary, the Remote Access Framework allows organizations to unify testing resources across the globe... 5 The bottom line: With HCLT as a testing partner, organizations will be prepared for continued evolution in the mobile application market HCLT White Paper March Technology Business Research, Inc.

3 App Test Factory SLU: Accelerating ROI through efficient coordination of automated and manual testing operations SLUs position HCLT to respond rapidly to shifting industry dynamics HCLT recognizes the need to shift its organizational model to targeted engineering and R&D services more nimbly. HCLT describes this as overlaying a standard product management structure onto services delivery to create and launch packaged services called Service Line Units (SLUs). HCLT has 25 SLUs, which TBR attributes to the rapidly shifting nature of ERS customer needs and HCLT s focus on nimble alignment to meet customers needs. Each SLU has a product management team and a dedicated engineering team, enabling HCLT to deliver focused engineering services to clients. The HCLT App Test Factory SLU empowers organizations to adapt easily to the evolving mobile device landscape by efficiently allocating testing resources across different locations and device platforms The proliferation of mobile devices and operating systems across the consumer market challenges organizations to develop and test applications that deliver a consistent experience across the maximum number of users as quickly as possible. As devices and platforms arrive on the market, each with its own idiosyncrasies, test departments are constantly playing catch up to meet new testing demands while controlling costs. The challenges are magnified for global organizations with multiple testing facilities, as the difficulty in communicating and sharing resources across locations often leads to duplication of efforts and inconsistent test results. Although automated platforms can help with routine test execution tasks, each operating system typically requires separate scripting and management tools, adding to the upfront technology investment costs. HCLT s App Test Factory SLU, part of the firm s Software Quality and Compliance services, addresses these challenges by centralizing mobile application testing and certification operations through a single service delivery platform. The App Test Factory solution supports the entire testing life cycle, including designing test cases, setting up device testing lab facilities, developing automation scripts, executing test cases and delivering reports and analyses of test results. SOURCE: HCLT 3 HCLT White Paper March Technology Business Research, Inc.

4 Organizations that use HCLT s application testing services have access to a suite of tools and accelerators, such as the Test Automation Framework and the Remote Device Access Framework, that integrate with legacy infrastructure to optimize testing investments for use with emerging mobile and Web platforms. These tools enable collaboration across various testing terminals and laboratories through a central management server, allowing organizations to pool resources and achieve economies of scale. Organizations can run both simultaneous and sequential device test cases, depending on the business need for maximum device coverage, minimum time to deployment or optimization of software licenses. The App Test Factory offering also supports one-time scripting for automated testing, eliminating the need to develop multiple test scripts for different operating systems, reducing time to market for multiplatform applications and accelerating ROI. Organizations that generate frequent (even daily) builds on multiple application platforms stand to gain the greatest ROI from the App Test Factory solution. HCLT reports clients that produce applications across ios, Android, Windows Phone 8 and Web platforms are able to reduce testing costs by 30% and shorten testing cycle times from two weeks to one day. The App Test Factory s Mobile App Certification Portal helps organizations streamline the certification process, ensuring each step from account registration to application upload is completed and complies with a particular app store s terms and conditions. The solution provides ready-to-use checklists that cover a variety of requirements unique to mobile operating systems or industry regulations, while leveraging common workflows to complete steps that overlap across ecosystems. The Test Automation Framework enables organizations to maintain high testing volumes across application environments while reducing cycle times and optimizing operational efficiency A major pain point that arises in automated testing is the growing number of mobile device types and platforms, each requiring a slightly different test configuration. For organizations that regularly update mobile and Web applications on a variety of formats, such as ios, Android, Windows Phone 8 and Web platforms, disparate testing processes add unnecessary cost and time to market and increase the risk of defect leakage. Without a centralized framework to manage testing operations, organizations struggle to track test results, ensure consistency across various test facilities and detect instances of frequent test failure within a particular operating system or device, all of which prolong the testing process. Unlike competing test automation engines, which are designed for individual operating systems, HCLT s Test Automation Framework orchestrates test 4 HCLT White Paper March Technology Business Research, Inc.

5 processes across multiple platforms and devices, significantly reducing expenses associated with third-party tools. Organizations can use the solution s portal to manage administrative functions, view key performance indicators (KPIs) to ensure adherence to service-level agreements (SLAs), run reports of test results and order test executions remotely from any terminal in the framework. The ability to execute parallel test cases across multiple devices and platforms enables organizations to shorten test cycle times, in some cases from a few weeks to a single day. Predictive analytics capabilities also highlight environments with frequent failure rates, enabling prioritization of problematic cases and reducing redundant testing costs. When manual testing is necessary, the Remote Access Framework allows organizations to unify testing resources across the globe Although automation provides cost advantages related to the execution of routine testing tasks, manual testing remains the preferred approach for certain mobile device functions, particularly early in the application development process. Organizations with widespread testing facilities find it increasingly difficult to meet testing demand while maintaining consistency across multiple locations and time zones. Additionally, ensuring that testing lab has access to every possible device on which to test applications can become cost-prohibitive. With a similar architecture to the Test Automation Framework, the Remote Access Framework leverages a central management server to connect manual testing terminals across an organization s global testing footprint. The Mobile Connect client application, which enables test engineers to control mobile devices remotely, reduces the need for multiple instances of testing infrastructure and enhances collaboration among test facilities to improve operational efficiency. SOURCE: HCLT 5 HCLT White Paper March Technology Business Research, Inc.

6 The bottom line: With HCLT as a testing partner, organizations will be prepared for continued evolution in the mobile application market The steady stream of new mobile devices and emerging platforms shows little sign of slowing in the near term. As consumers continue to shift more transaction activity online and through smartphones and tablets, organizations must be able to develop and deploy applications as efficiently and with as little disruption as possible over a complex web of mobile environments. HCLT s App Test Factory solution addresses multiple client pain points associated with mobile application testing by eliminating the need to continually invest in new tools and test cases for each new device or platform and by enabling organizations to manage testing resources agilely across locations through a single portal. Even as mobile systems begin to consolidate in the next few years, the App Test Factory framework positions organizations to drive greater speed and efficiency in testing operations and devote the extra resources to improving customer satisfaction. 6 HCLT White Paper March Technology Business Research, Inc.

7 About HCL HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India: HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India s original IT garage startups. A pioneer of modern computing and a transformational enterprise, HCL s diverse range of hardware and software offerings span a wide array of focused industry verticals. The HCL team consists of 88,000 professionals of diverse nationalities that operate from 31 countries, including more than 500 points of presence in India. For more on HCL, please visit About TBR TBR Technology Business Research, Inc. is a leading independent technology market research and consulting firm specializing in the business and financial analyses of hardware, software, professional services, telecom and enterprise network vendors, and operators. Serving a global clientele, TBR provides timely and actionable market research and business intelligence in formats that are tailored to clients needs. Our analysts are available to further address client-specific issues or information needs on an inquiry or proprietary consulting basis. For more information TBR has been empowering corporate decision makers since For more information, visit This report is based on information made available to the public by the vendor and other public sources. No representation is made that this information is accurate or complete. Technology Business Research will not be held liable or responsible for any decisions that are made based on this information. The information contained in this report and all other TBR products is not and should not be construed to be investment advice. TBR does not make any recommendations or provide any advice regarding the value, purchase, sale or retention of securities. This report is copyrightprotected and supplied for the sole use of the recipient. Contact Technology Business Research, Inc. for permission to reproduce. 7 HCLT White Paper March Technology Business Research, Inc.

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