ENVIRONMENTAL PERFORMANCE METRICS

Transcription

1 ENVIRONMENTAL PERFORMANCE METRICS

2 CHARGE Commissioner Esty has identified his desire for performance metrics to demonstrate the agency s progress to stakeholders.

3 SCOPE AND GOALS 1. Identify, through an inventory of existing data and measures, a set of metrics to monitor and evaluate the business of DEP, stakeholder service and compliance, and environmental quality; 2. Identify the methodology to track and report the data; and 3. Identify the agency goals and strategies that align with the metrics, and new opportunities to inform agency partners, grantors and stakeholders.

4 FORMAT Core group for entire week with program guests during specific media sessions Schedule Monday- Lean training and Dashboard Visioning Tuesday- Waste and Water Wednesday- Natural Resources, Parks, Remediation Thursday- Air, Technology and Deliverables

5 CURRENT STATE Lots of data in many places Different formats Collected at different frequencies Changing methodologies Few indicators Missing baselines, targets and goals Lack of Messaging Data messaged by outsiders

6 CONSIDERATIONS FOR DEVELOPING INDICATORS Trends over time vs. snapshots Mandatory reporting Standardization, especially within agency functions (e.g., permits, compliance rates) Data location, quality and confidence Opportunities for nesting Benchmarking Messaging

7 OUTSIDE CUSTOMERS CEQ Keep it Simple and take a visual approach, Reevaluate metrics often, Show trends and goals CBIA Messaging and Marketing (CT= Healthy Place to Live, Work and Produce) Offered Joint Survey Show indicators that are balanced and coveys reasonable level of risk CFE Science-driven Wants consistency, especially with enforcement indicators

8 QUESTIONS TO PROGRAMS What are your statutory reporting goals? What data are you currently collection and wish you had? What s necessary, what does not provide value? What part of this dataset do you use as indicators of your performance and environmental quality? What s your confidence in the data? What do your internal and external customers want to see? What type of messaging would be most effective?

9 CURRENT STATE VSM

10 CORE VISION Public Commissioner Environment, Energy and the Economy from BCs BC BC BC BC BC BC

11 BNR STRATEGIC PLAN- WHAT GOOD LOOKS LIKE Increase participation in natural resource oriented recreation consistent with sustainable use by 2016 (quantification in BNR Objective) Restore and conserve fish, wildlife and forest resources consistent with biological and cultural carrying capacity

12 WILDLIFE ASSOCIATED RECREATION 160 Participation GOAL- 50% Increase CT 900 Subscriptions GOAL- 100% Increase

13 PROJECT IMPLEMENTATION PLAN July 1 st Draft Complete data inventory. Complete KPI/Indicator List of Dashboard for the Public. Assess and Prioritize Indicator List. Determine the type of graphic or chart for the public indicators. Purchase Dashboard Software December 1- Final PDCA Dynamic, Iterative Process

14 MESSAGING Easily read- Dashboard format Audiences Public- e.g., Commissioner in Your Corner Event Members of the General Assembly Environmental Community (World Resources Institute 1995) Business Community Internal staff and managers

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17 BNR- ECONOMIC INDICATOR WHAT GOOD LOOKS LIKE

18 Bureau Chief Metrics: Bureau of Air Management (What Good Looks Like) % of Permits 100% On Time Number of Unhealthy Air Quality Days Average Number of Days to issue NOVs Federal HPVs Emergency Response Capacity 100% Federal Sanctions None

19 KPIS % inventory completed % dashboard graphics for each indicator # of hits on website dashboards (ratio of hits of dashboard page to rest of the website)

20 REFLECTIONS What We Learned? We do a lot, but say very little. Many opportunities to tell the story. Bureau chiefs are critical Know your audience WOW Moments BNR strategic plan Air Bureau Chief Dashboard OIM Support What Went Well- Commissioner and Staff Enthusiasm

21 ACKNOWLEDGEMENTS Thank you to: Commissioner Esty, Deputy Commissioner Marrella Fred Shamburg and Karen Caliendo Guests: Outside customers: Karl Wagener, CEQ, Eric Brown, CBIA, Roger Reynolds, CFE DEP customers: Judy Belaval, Jen Weymouth, Elaine Coelho, Lauren Jones, Chris Bellucci, Chris Gleason, Melissa Blais, Traci Iott, Rob Hust, Denise Ruzicka, Eric Thomas, Bill Hyatt, Tom Tyler, Pat DeRosa, Dave Madsen, Kevin Neary, Peter Hill, Rob Bell, Jan Czeczotka, Robert Robinson, Keith Hill, Lakiesha Christopher, Chris Mulcahy, Tessa Gutowski, Kate Knight, Steve Fish, Dave Holmes, Dennis Schain, Ozzie Iglese