Technology Business Management with Apptio & SAP

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1 Technology Business Management with Apptio & SAP An Accelerated Approach to Managing & Optimizing the Business Value of IT Executive Summary IT executives are seeking ways to drive greater transparency and insight into their IT resources and services while managing IT with commercial acumen. Many of their business peers rely on SAP technology to manage corporate functions. However, unlike manufacturing, sales, or procurement, the SAP suite does not provide a best-in-class solution for managing the cost, consumption, and value of the technologies and services that IT departments deliver. In response, hundreds of IT, finance, and line-of-business leaders whose businesses depend on SAP are taking a faster, more valuable approach with Technology Business Management (TBM). By pairing Apptio s suite of TBM SaaS applications with SAP, enterprises can comprehensively manage the business of IT. We manage all our costs, based on services, across our corporate value chain. Apptio helps us host the central service catalogue, maintain provider-consumer relationships, and calculate service TCO (Total Cost of Ownership) and charges. It delivers service transparency as a cornerstone of our productivity and demand-supply discussions while keeping complexity out of our core finance systems. Matthias Grass, CFO Operations, Swiss Re

2 Today, many IT and finance organizations engage in spreadsheet gymnastics in an attempt to address their need to better understand IT costs and value. However, these are error-prone, laborious, and brittle. Spreadsheets offer limited scalability and agility as financial and operational data sources (and inquiries) grow and change, or as organizational models and allocation strategies evolve and mature. Current methods are not automated and rarely provide actionable operational insight. To address this, Apptio offers purpose-built SaaS applications that automate IT cost analytics. When undertaking initiatives like IT as a Service (ITaaS), cost reduction, demonstrable controls, portfolio investment management, or multivendor performance, Apptio provides transparency to a broad group of stakeholders with diverse agendas. Apptio also uses an industry standard cost model to foster business acceptance and understanding. As a result, Apptio is the perfect companion to SAP for managing the business of IT. TBM: The New Standard for Managing the Business of IT In recent years, modern CIOs and CFOs have been partnering to tackle a strategic issue: how can businesses get more value out of their technology dollars to improve their businesses? The answer for more than 40% of the Fortune 100 is TBM, a data-driven approach for measuring, managing, and communicating the cost and value of IT. TBM was pioneered by Apptio in partnership with the TBM Council, a non-profit organization of senior global technology executives focused on defining TBM standards and best practices. Today, more than half of Apptio s enterprise customers use its purpose-built suite of TBM applications in combination with SAP, proving that the best approach marries core financial data from enterprise financials with data from IT about its assets, applications, people, vendors, and more. The resulting facts, provided through powerful analytics and actionable transparency, empowers IT, finance, and business leaders to collaborate on the tough decisions that improve value. How does TBM work? TBM empowers IT leaders to communicate the value of IT to the business and pro-actively shift spend toward high-value services and innovation. TBM provides transparency into costs, utilization, and performance of services across the entire IT value chain. As a result, IT leaders can establish accountability, cost ownership, and apply economic rationales to daily decisions. Business leaders can influence their technology spend by adjusting IT consumption behavior. TBM also helps answer multi-faceted questions, such as: Are we spending too much, or just enough, on IT run vs. change? Which applications can we rationalize because they are underused or misaligned to strategy? How much budget could be freed by reducing SLAs on non-critical applications? What is the cost-saving potential of outsourcing on-premise infrastructure to a third-party cloud provider? Are we efficient in delivering storage-as-a-service compared to industry peers? The key to answering these questions lies in integrating IT operational and financial data from multiple, usually independent sources, and turning them into actionable data. Many organizations start simply, with just a few data sources and add additional data sources as they mature. The following are common data sources used by Apptio s TBM SaaS applications: Financials (e.g., SAP): budgets/actual costs per legal entity, cost center, and account Service catalogue: business and technology services HR: IT workforce, time recording, FTE, and headcounts CMDB: mapping of infrastructure to applications PPM: project data including capacity plans, external, and internal spend Service desk: ticket requests and resolution times Monitoring: up/ down times, consumption of technology services Provisioning: delivery of technology and access rights Vendors: contracts with prices, consumption, and SLA performance Apptio, Inc. and Ellix AG. All rights reserved.

3 Apptio integrates these data sources using a standardized taxonomy and then applies intelligent cost modelling to create a comprehensive view of IT costs. This view also takes account of operational and financial dimensions to ensure that decisions are made in full confidence of value and total cost of ownership (TCO). SAP Manages Business Processes, Not IT Transparency Many companies have made SAP the strategic solution for managing their core processes and enterprise-wide financials. A typical SAP architecture looks as follows: SAP Financial Accounting (SAP FI) As the general ledger, SAP FI is the source of the financial truth for all legal entities, profit centers, and cost centers. This truth is created bottom-up from actual bookings, with support from more detailed sub-ledgers. Its main purpose lies in financial accounting as the basis for financial (external) reporting. In the case of IT, SAP supports cost recovery based on accounting entries. SAP Controlling (SAP CO) SAP CO is the source for internal management accounting and supports decision making by providing relevant information to steer corporate functions. It is often used in combination with CO-OM (Overhead Management) to allocate overhead costs to profit generating units or CO-PA (Profitability Analysis) to calculate profitability of segments, markets, or products. Other sub-ledger modules specific to processes like production, sales, or procurement usually feed data into SAP CO as part of the monthly closing process. This data provides adequate granularity for running a corporate function while keeping the complexity out of SAP CO. SAP Business Warehouse (SAP BW) & SAP BusinessObjects (SAP BO) SAP Business Warehouse (SAP BW) is the data warehouse that pulls transactional data from a variety of modules, such as SAP FI or SAP CO, after closing of a financial period. SAP BW holds and models all the data that is provided to users for financial analysis and reporting. The Business Objects suite adds state-of-the-art functionalities to navigate through and analyze the data modelled and stored in SAP BW. The interplay of process and data between these SAP modules makes it a perfect choice to provide external reporting compliant to regulatory requirements. It also creates consistent views and visibility into enterprise performance in many dimensions. No Business Management System for IT Sub-Ledgers Cost Gathering General Ledger Cost Accounting Finance Warehouse Cost Reporting Manufacturing: MM Sales: CRM & SD Procurement: SRM SAP FI COMPANY COMPANY COMPANY SAP BW/BO... IT Americas Business Sales HR HR: HCM... IT:??? SAP CO COMPANY HR IT FR... EMEA Business APAC Business Apptio, Inc. and Ellix AG. All rights reserved.

4 From an IT perspective, SAP FI provides a financial view of the IT cost base. SAP CO processes the chargeback of those IT costs to the business. However, there are two major challenges with this SAP combination for IT: (1) a pure financial view based on accounting for recovery purposes is inadequate to manage the business of IT using TBM; and (2) neither SAP FI nor SAP CO usually hold enough detailed information to calculate showback or chargebacks based on consumption (or consumption factors). The main reasons why SAP cannot resolve those challenges are: SAP is Not an Adequate Sub-Ledger for IT Unlike for other corporate functions, there is no sub-ledger that holds the details required to manage the business of IT based on cost, utilization, and consumption of resources, applications, or services. In fact, pure financial views miss these important operational dimensions needed for high decision quality. SAP Does Not Speak IT Services or Application TCO SAP is built on corporate master data like cost centers and accounts. The IT service catalogue is rarely part of this master data. In fact, there is no actionable service object aimed to calculate TCO, utilization, or performance. Further, in a standard setup, SAP does not interface with IT operations systems to provide this information. SAP Leaves a Granularity Gap TBM decision-making requires drill-downs along the value chain of IT - from services and applications down to infrastructure, network, and data centers possibly for hundreds of objects. This IT granularity is not included in any of the SAP modules. Many IT executives have developed their own solutions to add detailed IT views complementary to SAP. We often encounter heavily programmed spreadsheets or self-developed databases specifically made for IT service costing. These tactical shadow sub-ledgers bundle the complexity outside of SAP and create meaningful IT chargebacks that can feed into SAP CO or SAP FI. However, they almost always fail to create the desired transparency and only a few experts understand them in detail. Also, due to their one-off and highly manual nature, they lack the efficiency, reliability, and security required in enterprise environments. Earning the trust of business peers is also very challenging. For the business, IT remains a black box where decisions seem to be made on beliefs and gut-feeling rather than on reliable, factbased information. They struggle to understand their IT charges, as they are opaque and disconnected from consumption. In such a setup, CIOs struggle to demonstrate the business value they deliver and are instead defending their budget. In other words, CIOs who run their business solely based on standard financial views face the risk of making wrong decisions on IT services and projects. They might optimize costs, but compromise on IT operational aspects and business value. TBM helps us analyze our opportunities quickly so we can make the best and most informed decisions on which activities that we should pursue to delight our customer(s). It takes what we do every day and puts a different lens on IT. If we all understand what is going into a project, a program, or an activity whether it s a dollar, resources, people, time, schedule, we can look at that and share this information and have really good and positive discussions. Chris Beaudin Senior Director, IT Business Management & Finance DIRECTV Apptio, Inc. and Ellix AG. All rights reserved.

5 Other Transparency Approaches Fall Short Others attempt to leverage SAP technology to create IT transparency by using more exotic tools like SAP Profitability and Cost Management (SAP PCM) or by extensively customizing their core finance system (SAP CO). SAP PCM is an analytical tool that specializes in activity-based costing (ABC) for processes and profitability simulations for products. It is not integrated with standard SAP, but supports basic functionalities, such as ABC. Moreover, SAP PCM comes as an empty box with no content specific to IT. It is very challenging and time-consuming to create reports and analytics to support the needs of IT tower owners, portfolio managers, applications and service owners, business relationship managers, and other IT and business stakeholders. Building this type of content from scratch can take months or years of costly experts who are better suited to focus on more pressing business problems. Similarly, modeling an IT service view into the SAP CO cost center structure is a risky path to take. While it may appear to improve stability and stays within a corporate SAP standard, this approach comes at a price: it significantly reduces flexibility of the IT service model by closely linking it to finance master data. This tremendously restricts the way TBM decision-makers can look at services because their views are limited to financials and omit detailed operational facts. Likewise, making the SAP CO cost center structure adaptable to the ever-changing IT service and application model is impractical. Doing so potentially jeopardizes inter-period comparisons for financial reporting and financial auditing. More importantly, cost centers are often used to assign accountability for budgeted amounts and are structured to match the organizational model over the service model. The organizational model is generally more stable than the service catalogue, and it s important to preserve the accountability provided by the existing system. Finally, both of these approaches have one common denominator: they bind valuable and skilled resources in manual, repetitive activities such as data cleansing, consolidation, or maintaining service cost center structures and keys. This leaves them less time for value-added activities such as analysis and decision making. APPTIO SaaS APPLICATIONS Cost Transparency IT Benchmarking Business Insights Bill of IT IT Planning APPTIO SaaS PLATFORM Self-Service Analytics Model & Calculation Engine Apptio TBM Unified Model (ATUM ) Adaptive Data Management SOURCE DATA Financial Operational Billing Apptio, Inc. and Ellix AG. All rights reserved.

6 Apptio: The Business Management System for IT Apptio is the leading provider of purpose-built SaaS TBM applications. These applications enable IT leaders to draw insights about their technology costs that fuel collaboration between their business and finance counterparts. Apptio customers also have access to the Apptio TBM Unified Model (ATUM ), the industry standard cost model for IT. ATUM provides a standard method for categorizing IT functions and calculating their costs as a basis for understanding TCO. Apptio is successfully used by a wide range of companies that benefit from fast time-to-value, optimal use of IT spend, and increased recognition of IT value by internal stakeholders. Almost half of its customers use SAP as their corporate financial platform: companies such as AmerisourceBergen, Bank of America, The Clorox Company, DIRECTV, HP, Microsoft, Nike, RWE, Zurich, and Vodafone Group. Apptio customers model their service TCO and business unit costs using a graphical interface that integrates financial and IT operational data from virtually any source and format. Apptio s SaaS platform provides a set of standard enterprise interfaces to receive data from on-premise or cloud applications. Apptio is even powerful enough to detect relevant relationships within large amounts of data without requiring database administrator (DBA) skills even at the most detailed level of granularity. Consequently, business-of-it users can either apply pre-defined or create their own costing strategies. Apptio offers five core TBM applications, including: Apptio Cost Transparency helps IT leaders make better resource decisions faster by putting actionable, current, and trusted information about IT costs at their fingertips. Apptio IT Benchmarking helps IT demonstrate efficiency and identify areas for improvement by extending Apptio Cost Transparency with side-by-side comparisons of monthly actual costs against relevant peer organizations. Apptio Business Insights helps IT leaders optimize IT efficiency and effectiveness by providing granular visibility into capacity utilization alongside cost information from Apptio Cost Transparency. Apptio Bill of IT enables line-of-business partners to review and influence their IT consumption and costs by automating billing through pro-forma invoices. Apptio IT Planning enables IT finance and budget owners to plan more collaboratively by automating and centralizing IT budget, forecast and variance tracking, usually as input for corporate planning. To learn more about Apptio s TBM software, visit ATUM: The Standard Cost Model for IT The Apptio TBM Unified Model (ATUM) is a specification that defines the elements of a standard cost model for technology. With standardized IT cost calculations, leaders can manage the business of IT more effectively. Apptio developed ATUM based on its experiences with more than 200 customers and its role as Technical Advisor to the TBM Council. What to Gather DATA How to Organize TAXONOMY How to Measure MODEL Figure 1: ATUM describes what data to gather for IT cost analytics, how to organize that data into relevant IT categories, and how to measure and route costs through those categories. Source data elements, formats, and relationships needed by Model Standard management categories for IT Standard costing rules to map and apportion GL costs to IT categories Apptio, Inc. and Ellix AG. All rights reserved.

7 ATUM provides Apptio s customers the following benefits: Matches cost categories and metrics around a bestpractice approach agreed by an industry body, the TBM Council Aligns costing methodology with IT benchmark data to enable easier, more frequent, apples-to-apples peer comparisons Enables the delivery of regularly updated, packaged TBM applications instead of bespoke, do-it-yourself models that are difficult to build and maintain This is the fundamentals of managing the business of IT. I look at ATUM, the Apptio TBM Unified Model, as the organizing taxonomy. This is how we re delivering our bill of IT. Now I can see if my services are valuable compared to the market. Dean Nelson VP, Global Foundation Services ebay The TBM Taxonomy a core part of ATUM is illustrated below. To learn more about ATUM, visit Business Units Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5 Applications & Services Individual Applications by Business Capability End User Services Technology Services Line of Business Management & Support Client Computing Connectivity Communication & Collaboration Applications & Integration IT Professional Services Hosting Strategy & Plan Design & Build Market & Sell Take Orders Deliver Product Service Customer Finance Human Resources Legal Facilities Communications Basic Workspace Technical Workspace Shared Workspace Traveling Workspace Copy/Print/Fax/Scan Network Access Remote Access Conferencing Collaborative Workspace Messaging Phone & Voic Application Design & Dev. Application Support Quality Assurance Program & Project Mgmt. Business Process Mgmt. Enterprise Architecture Service Desk Deskside Support Application Hosting Web hosting as a Service Platform as a Service Database as a Service Compute as a Service Storage as a Service Connectivity as a Service IT Towers & Sub-Towers Data Center Compute Storage Network Communication Output End User Application Delivery Security & Compliance IT Management Enterprise Data Center Other Facilities Windows Linux Unix Mainframe Converged Infrastructure Cloud Windows Cloud Linux Database Middleware Mainframe Database Mainframe Middleware Cloud Platform Tier 1 Tier 2 Tier 3 Tier 4 Cloud Storage Cloud Archive LAN WAN Voice Other Network Cloud Network Circuits Usage Central Print Post Processing Workspace Mobile Devices Service Desk Field Support Cloud Desktop App Dev App Support & Ops LoB Software Cloud Apps Ops Center Project Mgmt. Client Mgmt. Cloud Ops Security Compliance Disaster Recovery Cloud DR IT Mgmt. & Strategic Planning Enterprise Architecture IT Finance IT Vendor Mgmt. Cost Pools & Sub-Pools Internal Labor External Labor Hardware Software Outside Services Facilities & Power Telecom Other Internal Labor External Labor Depreciation Lease Expense Maintenance & Support Depreciation Lease Expense Maintenance & Support Consulting Managed Service Provider Cloud Service Provider Depreciation Lease Expense Maintenance & Support Telecom Other Actual & Planned Costs Apptio, Inc. and Ellix AG. All rights reserved.

8 Technology Business Management Solutions Compared The following table illustrates the key requirements for an enterprise-class business management system for IT and how Apptio and SAP meet those requirements. Apptio SAP FICO SAP BW SAP PCM Cost allocation engine optimized for IT service TCO (Intelligently apportion pooled costs by activity or consumption) Platform Data integration optimized for IT finance and operational data (Embraces poor data quality; gracefully handles frequent change) Self-service analytics to facilitate going off road (Answer unanticipated changes without DBAs or report development) Intuitive data, model, and report customization (Optimized for spreadsheet power users; no need for development skills) IT Domain Knowledge Pre-built data model for IT cost analytics (Structure and guidance to integrate IT finance and operational data) Pre-built cost model aligned to IT benchmark data (Easy comparison of monthly costs to benchmarks) Taxonomy of IT functions endorsed by IT peer organization (Standardized terminology for organizing IT costs) TBM best practices and thought leadership (CIO and IT leader community engagement) Packaged Applications to Support TBM Methodology IT service costing (Better, faster decisions through transparency into IT costs) IT benchmarking (Apples-to-apples comparisons of IT costs to those of peers) IT Budgeting, forecasting, and variance tracking (Automation and centralization of IT planning processes) IT showback/chargeback (Automation of pro forma service cost invoicing) Pre-Built Reports for IT Pre-built reports for IT tower owners (Cost and utilization for common IT functions) Pre-built reports for application/service owners (Cost and consumption for individual applications and app portfolio) Pre-built reports for business relationship managers (IT cost and consumption per business unit) Pre-built reports for portfolio managers and PMO (Project financials, variance, and strategy alignment) - Full Support - Partial Support As a next step of our service journey, we will invest in bringing our demand-supply dialogue to the next level of maturity. Therefore, we aim to improve the way we look at our cost base by adding more transparency on operational data such as service utilization and performance. This will help us to identify services and investments that drive additional business value. Kai Schwandt, Head of Group Service & Project Portfolio, Swiss Re Apptio, Inc. and Ellix AG. All rights reserved.

9 Using Apptio as The IT Sub-Ledger to SAP Apptio helps IT, finance, and business leaders speak in a common language by translating finance data into IT context and service TCO. For consistency and acceptance, it is important that the cost figures in Apptio are reconciled with SAP and vice-versa. Apptio makes this easier by integrating data directly from SAP, with no external data transformations needed between the two systems. With its DataLink component (see illustration), Apptio provides standard interfaces to receive data from on-premise or other cloud applications. Apptio consumes cost and fixed asset data from the general ledger as a basis for its service TCO calculations. The IT cost base is sourced from SAP FI and loaded into Apptio, typically on a monthly basis. Apptio enriches this cost data with operational data from other IT systems to populate the costing model. The model calculates service and project TCO as well as a detailed bill of IT per business unit. This bill of IT can be either used for showback or chargeback of IT costs to the business, be it as inter-company re-charges across legal entities or cost distribution within the same legal entity. Chargebacks are common in companies that use standard cost accounting in SAP. To ensure consistency and traceability, business users must be able to reconcile between their bill of IT in Apptio and the chargeback they receive through SAP. This in turn has an implication on the system architecture: Apptio must be run as a sub-ledger for IT in front of SAP FI/CO and feed its cost accounting with two kinds of financial transactions: 1. Intercompany Recharges: Intercompany recharges are invoice-based and booked in SAP FI if IT is provided by one legal entity and consumed by another. These are typically cross-border value flows that are subject to value-added tax and transfer price regulations. 2. Distributions: Cost distributions are processed in SAP CO if IT is provided to other functions within the same legal entity. This allows companies to control full cost performance of corporate functions and assess profitability of markets, segments, and products. Meanwhile, all the details are available for review and approval in Apptio s Bill of IT. Positioned as a sub-ledger to SAP, Apptio becomes the system-of-record for IT cost and value. It provides IT chargebacks with meaning because they are calculated on real application or service costs (TCO) and consumption. Business, finance, and IT now understand how they can influence their chargebacks with consumption. This creates a mutual understanding between them Apptio, Inc. and Ellix AG. All rights reserved.

10 Apptio with SAP HANA & Simple Finance (sfin) HANA is the new cloud platform of SAP. Its in-memory technology significantly improves business analytics. Its new Simple Finance (sfin) module integrates FI and CO into a single document for accounting records. SAP HANA users are able to run their analytics on-demand and in real-time down to the line item level without having to wait until data is refreshed in BW. Additional functionalities such as planning, text processing, and the possibility to integrate data from non-sap sources on the go reduce the rigidity of yesterday s SAP. As SAP HANA won t provide any content specific to TBM, the benefits of running Apptio as a sub-ledger for IT persist. Apptio provides the system-of-record to calculate detailed application and service TCOs, bill of IT reports, and IT chargebacks. Apptio works with SAP sfin the same as it does with SAP FICO. However, data transfer between Apptio and SAP HANA takes place across two cloud platforms. Apptio is already consuming SAP HANA data from customers like Cisco, ebay, and Vodafone. Data exchange between cloud services has been a strategic priority for Apptio from its early days. Close partnerships to leading cloud service providers such as Amazon Web Services (AWS), Microsoft Azure, and ServiceNow have advanced the platform to one of the best in the market. Cost Accounting (SAP FICO) ACME Brazil NON-PROFIT GENERATION UNITS PROFIT GENERATION UNITS PROFIT GENERATION UNITS APAC HR IT Finance Marketing Americas EMEA APAC PRIMARY COSTS Salaries Travel SECONDARY COSTS HR Services IT Services Finance Services Marketing Services Integration with Apptio Conclusion As an enterprise running on SAP, your business already has a solid foundation for using TBM and Apptio to manage the cost, consumption, and value of your IT portfolio. Furthermore, you understand the value of using best-in-class software for running the most important parts of your business. IT is not only mission critical to achieve business objectives, but it s also strategically important for today s enterprises. More than one-third of the Fortune 100 and hundreds of enterprise customers globally are using Apptio to manage and optimize the business value of IT with TBM. Many run Apptio as a complement to their SAP systems Apptio, Inc. and Ellix AG. All rights reserved.

11 10 Reasons You Should Use Apptio as a Sub-Ledger for IT 1. Maximize the value of IT With Apptio, you can evaluate cost-quality trade-offs to maximize the business value of your service and project portfolio. 2. Reduce time-to-value TBM best practices for service TCO models, IT metrics, and reports allow you to create early and tangible results. 3. Increase acceptance by your stakeholders Apptio s standard TBM Taxonomy (part of ATUM) creates trust among business and technology stakeholders. 4. Create robust, repeatable results You can replace error-prone spreadsheets with a reliable enterprise platform that offers data versioning, security, and audit trails. 5. Leverage your data Apptio s adaptive data management is built to work with operational and finance data from diverse sources with varying data quality. 6. Shift your people s time to creating more value Automating TBM with Apptio lets you shift skilled labor from data collecting and cleansing to TBM analytics and decision making. 7. Make fact-based decisions A 360º view of service TCO, utilization, and performance combined with what-if analytics enables data-driven decisions. 8. Create true-and-fair IT charges The bill of IT allows you to calculate IT chargebacks based on consumption and TCO that the business can easily understand. 9. Compile reliable IT plans IT cost transparency enables you to develop IT plans, budgets, and forecasts that are fact-based and aligned with business demand. 10. Make monthly apples-to-apples comparisons to peers Apptio s standard TBM Taxonomy aligns with Apptio IT Benchmarking to enable easy, more frequent comparisons of your costs against those of industry peers to identify productivity levers or demonstrate your efficiency position Apptio, Inc. and Ellix AG. All rights reserved.

12 About the Authors This whitepaper is a joint work of Apptio and ELLIX, the first European consulting company purely focused on Technology Business Management (TBM). Advising international corporations across various industries, ELLIX established a unique track-record that dates back to 2009, when they designed and implemented the first TBM solution in Europe. Since then, ELLIX has successfully applied TBM and accompanied many clients on their individual TBM journeys. Please visit Apptio is the leading provider of cloud-based Technology Business Management (TBM) software that helps CIOs manage the business of IT. Apptio s suite of applications uses business analytics to provide facts and insights about technology cost, value, and quality so IT leaders can make faster, data-driven decisions. The purposebuilt applications help companies align technology spend to business outcomes and automate IT processes like cost transparency, benchmarking, showback/chargeback, operational efficiency, and planning. Powering Apptio s applications is a next generation, in-memory cost analytics platform. Hundreds of customers, including more than a third of the Fortune 100, choose Apptio as their business system of record for IT. For more information, visit the Apptio website or the Apptio blog at Apptio, Inc. and Ellix AG. All rights reserved.