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1 The remote CCTV monitoring specialists CCTV Monitoring Providing security and total peace of mind 24 hours a day, 365 days a year!

2 Welcome to Valleywatch Valleywatch is a specialist CCTV monitoring station with over 20 years knowledge and expertise in providing remote protection across a broad range of premises. We take great pride in offering a service that helps to curb crime, reduce vandalism, and lower insurance premiums. Whether you are a business or a private individual; whether you have a single premises or an entire business park, we can offer you a cost effective, peace of mind solution that is individually tailored to your specific needs. Our remote monitoring capabilities, combined with a state-of-the-art monitoring centre allow us to offer a peace of mind service to a variety of UK-wide customers operating across numerous sectors. For example, since the early 1990 s we have applied our tried and tested principles to one of the UK s largest business parks, the Team Valley Trading Estate, and witnessed the area thrive. We work in partnership with first class security installers across the country to provide leading edge 24-hour remote monitoring services which can also include site ingress/egress and plant control management. However, we are completely independent and more than happy to work alongside your existing installation maintenance package provider. We can provide you with a first class, customised service which exceeds industry standards. Providing security and total peace of mind 24 hours a day

3 Specialist Remote CCTV Services We believe in providing a first class level of customer care and our range of services are continually reviewed and updated to ensure they meet with the requirements of our most discerning clients. Choosing remote CCTV monitoring from Valleywatch will provide you with a comprehensive range of services which includes all the benefits of on-site manned guards at a fraction of the cost. One Interface for quick and easy operation As different clients use different makes and models of cameras, recording equipment and transmitting devices, we at Valleywatch have installed specialist software to deal with this. Our software allows us to handle signals and data from the equipment of most of the major manufacturers and enables our operators to focus on the efficient handling of alarms. Fighting False Alarms All alarm events are confirmed by inspection so false activations are a rarity. Crime Prevention Valleywatch has a well deserved reputation for helping to prevent crime. Our fully trained team is constantly on the look-out and can react quickly and professionally to any incident days a year! CCTV Benefits 24 hour surveillance Fast response Peace of mind protection Aids crime prevention Avoids false alarms Customised service Cost effective

4 Working the Valleywatch way Valleywatch carries out remote CCTV monitoring in two distinct ways :- Pro-Active Monitoring provides a 24/7 monitoring service of cameras. Each camera is recorded 24-hours a day and monitored on a random basis for suspicious activity/signs of criminal intent. All suspicious activity is reported to the Police. Reactive Monitoring has cameras linked to sensors on the property; when a sensor is triggered the camera swings to the activity while the system sends an alarm to our Control Room where it is picked up by our operator and displayed on screen. The operator will then tour the site by camera looking for signs of activity and any suspicious activity is reported to the Police. Professional Service from Trained personnel All Valleywatch monitoring staff are SIA licensed for monitoring both public and private sector premises. We boast exceptionally low staff turnover and a highly trained team who are skilled at measuring the threat and taking appropriate action; for example they have the experience and knowledge to tell whether the two people seen loitering at your premises are looking for trouble or just two workers having their usual cigarette break. INTRUSION ALARM VERIFICATION RESPONSE Out of hours and a potential threat is detected remotely... Video images are immediately transmitted to Valleywatch... Our trained operators assess the potential threat... Verbal warnings are issued and police alerted. The quality of information ensures a speedy response. Providing security and total peace of mind 24 hours a day

5 Tailored Solutions Audio Warning - continues to provide a Monitoring of premises is always dictated by customer need and requirements which is why each of Valleywatch s surveillance solutions is created to best suit the needs of the individual customer. The process starts with a full survey of your site, followed by a comprehensive site report. This report will be discussed with you in detail to ascertain the best service for your needs and ensure a bespoke solution is created. major pro-active deterrent. We can use an audio broadcast to try to get an intruder to leave the premises before any harm is done. Alarm response - tailored to individual requirements with our operators immediately contacting Emergency Services, a named key holder or other authorised personnel days a year! Speed of Response - key to catching and deterring potential criminals, at Valleywatch we guarantee response speeds which are well inside industry standard. Reporting System Valleywatch offers a detailed reporting facility from which you can receive information on the number and times of alarms; the cameras from which these alarms were generated; the reason for the alerts and the number of audio announcements made. This enables you to monitor how well our cutting edge systems are working.

6 Working the Valleywatch way Safety and Facilities Management Services In addition to 24-hour CCTV monitoring, Valleywatch offers a wide range of additional services guaranteed to provide added peace of mind. Access Control We can provide remote visual verification at your gates to let staff, delivery drivers or maintenance teams in and out of your premises without the need for permanently posted guards. Call-Centre Services Let Valleywatch be your out of hours contact centre for security issues and other emergencies. For example lone guards or remote workers can call us at regular intervals to make them feel less vulnerable; if we do not hear from them we will instigate a check and raise the alarm. Emergency Backup Even if you run your own in-house monitoring service, you must have an emergency backup. Valleywatch can provide this service and you can have video monitoring and emergency calls immediately rerouted to us during power cuts with no loss of continuity. Providing security and total peace of mind 24 hours a day

7 What our clients think of Valleywatch... When planning this new distribution centre, we consulted Valleywatch because our main depot is at Team Valley, Gateshead. We installed a CCTV system to be monitored by Valleywatch and have been delighted with the service provided. The only intruders we have had on site were detected and dealt with quickly and efficiently without any loss or damage to the company. The success of Coatbridge inspired us to install a similar CCTV scheme in our lorry park area at Team Valley, as well as having membership and keyholding services. We are delighted with the additional levels of security achieved at minimal cost and the peace of mind that both management and staff now enjoy. Andrew Naylor Managing Director, Henry Colbeck Ltd...and it works Whilst on a foot patrol at the rear of a member s premises an insecure door was found and noises could be heard coming from the far end of the building. The foot patrol contacted Control, who informed the Police and focused cameras on the location, which showed people climbing out up over the roof in an attempt to escape. A Police Dog Unit attended site and, with our assistance, cut off the escape route thus stopping the intruders. On further inspection tools were discovered which would have assisted the intruders in a theft but, thanks to the quick thinking of our foot patrol, they had been disturbed before anything was taken. Three persons were arrested days a year!

8 Independence and excellent service Valleywatch is completely independent, with no links to any one installer. We have many years of experience and can offer a unique and unbeatable level of service combined with a customised security package designed to meet the individual needs of your business. For further information on any aspect of the safety and security of your premises contact us today. Valleywatch Enterprise House, Kingsway, Team Valley, Gateshead. NE11 OSR. Tel: Fax: Company Registration No VAT Registration No

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