A Guide to Funeral Expenses

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1 A Guide to Funeral Expenses Our client families are given the opportunity to customise a funeral service in any way they wish, to help personalise each service in a meaningful way for those who attend. Luke Apthorpe & Family provide a wide range of quality services and products. This also allows families to control the funeral expenses themselves with a wide range of price options. We give you access to an honest and fair pricing structure which we have developed in the spirit of being as transparent as possible without any "hidden extras" or surprises. We give you the control of the overall cost of the funeral arrangements so that there are no surprises. It has always been our policy not to push our client families into choosing products they do not want. On our website, you can make decisions without any pressure, in the comfort and privacy of your home, on your computer, tablet or smart phone or with the assistance of one of our consultants who can visit you at a time and location that suits you, anywhere in the Newcastle, Hunter Valley, Myall Coast, Central Coast or Sydney area. Our team of staff is made up of local people in your area who can assist you professionally with any style of service you require. This brochure outlines general Funeral Expenses for Adult Services. For more options please ask your funeral arranger, or visit our website. Prices current from 1st July, Price increases may occur in future as supplier costs rise and will be charged accordingly. Each package cost is as described in this brochure. Please contact us if further information is required. Prices quoted are for funeral services conducted Monday to Friday during normal business hours. Head Office Phone lukeapthorpe.com.au Serving Newcastle Hunter Valley Myall Coast Central Coast Sydney International Copyright Luke Apthorpe & Family Funeral Directors

2 introduction A Funeral Director is the first person you contact for guidance and to plan a dignified and meaningful ceremony for a loved one. Losing a loved one is such a difficult time for all concerned, and yet through this time of grief there is so much to organise. Luke Apthorpe & Family is a full service funeral home with accredited facilities, vehicles and equipment. Our male and female staff are qualified and professional. We have developed innovative and modern online planning tools to assist families facing a time of bereavement, while at the same time offering a traditional and personal service with caring funeral planners available to guide you through each step. Our company is an accredited member of the Australian Funeral Directors Association. A national organisation promoting professional funeral standards. AFDA members are chosen by over 60% of Australian families when deciding on a funeral director. To read more about the standards a funeral director should abide by visit We are an Australian owned, family company. The funeral home operates from a large purpose built facility in the Hunter Valley, and the company serves all suburbs of the Newcastle, Hunter Valley, Myall Lakes, Central Coast and Sydney regions, along with a trusted and experienced International Repatriation service. We are here for you whenever and wherever you need us. Our professional funeral directors are on-call 24 hours a day, every day, and will meet with you and your family in your home, or any other convenient location. We ensure that personalised service is delivered throughout the entire funeral arrangement process and on the day of the funeral. You and your family can use this booklet to assist you with pre-planning or funeral preparations, and can be used between the funeral consultation and the day of the funeral. We have provided some important information on the following pages, as a quick reference guide to some of the questions you may have during the funeral arrangement process, along with a list of prices which may assist you in making decisions during the funeral arrangement process. Please also refer to our website for a comprehensive guide to funeral options. You can call our office at any time 24 hours, 7 days, to discuss any aspect of the funeral arrangements. Please do not hesitate to contact us at anytime if there is anything we can do for you and your family. Regards, Luke and Amos. Left Luke Apthorpe JP Owner and Principal Funeral Conductor Right Amos Warner JP Manager and Principal Funeral Consultant

3 Things to consider Funeral venue Number of attendees It is helpful to consider the number of people that may attend the funeral service when choosing the funeral venue and location. Exact numbers are impossible to determine however an approximate number can be determined taking into consideration the number of family members and friends attending. Venue Size Please discuss your needs with our funeral consultant who will be able to assist with booking a suitable location. Small venues with limited seating capacity (for example less than 40 seats) are not recommended for funeral services that are open to the public via open invitation or advertised in newspaper funeral notices. Small venues can be a nice intimate location to hold a funeral service for small private gatherings, however when a venue overflows it is hard for everyone to feel a part of the service if they are standing outside or can't hear properly. Medium to Large venues are suitable for funeral services that are open to the public via open invitation or advertised in newspaper funeral notices. Extra large venues such as Town Halls, Auditoriums or even Sports Stadiums can also be organised if you feel the funeral service will attract a large number of attendees. After the Funeral The Committal In some cases such as a Grave-side funeral service or Chapel service at a Crematorium, the committal will take place all in the one location. However if the funeral service is held at a separate location such as a Church or Independent Chapel, the committal may follow the funeral service in another location such as a Cemetery or Crematorium Chapel. If this is the case, take into consideration the travel time from the location of the main funeral service to the location of the committal. The Wake or Informal Gathering An informal gathering may also need to be organised to take place after the formal proceedings. Consider the location and travelling time back to where the wake or refreshments will be held. This may be held at the same location in some circumstances if the chosen venue has adequate facilities, or it may be held at a function centre. If the family wish to hold the wake at their home, we can organise catering or you may choose to handle the catering yourself with the help of the family. funeral day and time It is important to remember that the day and time of the funeral cannot be confirmed until various aspects of the funeral arrangements have been coordinated by our office. Celebrants or clergy, chapels or churches, gravediggers or crematoriums are just some of the things we need some time to coordinate. Your funeral consultant will call you and confirm a day and time for the funeral service once all these details have been confirmed and are in place. We advise that it is best to wait for this confirmation before telling family and friends to avoid any confusion. celebrants and clergy Please note that your funeral consultant will organise your chosen celebrant or clergy on your behalf, (if you do not already have someone organised). They will make contact with you and arrange to meet with you to discuss the service in detail. Please note that it is important to have a professional Civil Celebrant to lead the service and we have a number of trusted celebrants to choose from. viewings If a viewing is required, your funeral consultant will organise to take clothing and other chosen items at the time of the funeral arrangement. A private viewing can take place on the day of the funeral, prior to the service commencing, or at a viewing chapel. The day, time and location will be booked in once arrangements have been made. Death certificate The death certificate is an official copy from the NSW Registry of Births, Deaths & Marriages, detailing family information collected during the funeral consultation, and also the cause of death. If requested, a copy of the Death Certificate can be organised through Luke Apthorpe & Family, or you may prefer to organise its collection at Births Deaths & Marriages. It takes approximately 2-3 weeks for the certificate to be sent to our office. We will contact you to confirm a collection date.

4 flowers During the funeral arrangement, your funeral consultant will discuss floral arrangements for on top of the casket or coffin. Additional floral requests such as single stem flowers, wreaths and church flowers can be made by calling our florist shop directly or by contacting your funeral consultant. Additional flowers that are ordered are able to be delivered to any location we conduct a funeral service. Flowers can be given to the family after the funeral, or left with the casket if preferred. Luke Apthorpe À La Mode Floral Boutique Phone Barton Street, Kurri Kurri dvd photo tributes Please note that not all locations are suitable for a DVD photo tribute, due to facilities etc. It is important to note that the tribute must be properly configured to be played in a DVD player. A DVD is preferred, however each location will have individual requirements. Please note that a powerpoint slideshow is not recommended. Our creative team is experienced at producing professional DVD photo tributes and this can be organised by contacting your funeral consultant. We scan original photographs or use digital images with music to produce a professionally produced DVD. Images are scanned in at high resolution to ensure the images fit on any size TV screen or projector screen. We also edit, crop, and repair images if needed. music Please allow enough time for this to be organised. Where a location does not have the proper facilities to present a DVD tribute, we are able to organise equipment at an additional cost. Due to time restraints in some circumstances, 2 3 songs is recommended however depending on the format of the service time may be available for more music to be played. Order of service booklets An Order of Service booklet is a way of following what is taking place during the funeral service. An order of service booklet is appropriate for both church and non-religious services. The booklets can be printed with a colour photograph and include a life story or poems. A church service will include prayers, hymns and bible readings. Our creative team will liase with the celebrant or clergy officiating at the funeral service and print a professional booklet that can be kept as a keepsake after the service. It is also recommended that music on CD is provided on an original CD (as burnt copies can be unreliable). Digital copies must be provided in MP3 format on a USB drive. Music and sound equipment varies according to the location provided and we at all times prefer to receive your chosen music prior to the funeral service. It is important to discuss your choice of music with the celebrant or clergy, and carefully consider the lyrics to ensure the song is appropriate. Please also be respectful of Clergy or the Churches advise or policy on secular music. Your funeral consultant will be able to collect the chosen music during the funeral arrangement. If music is not given to your consultant, please deliver music or any other items to our head office in Kurri Kurri as this is where the hearse will leave from on the day of the funeral service. Professional musicians can be organised through your funeral consultant and this will be discussed during the funeral arrangement. It is important that enough time is given for us to organise this and ensure the availability of the musician.

5 monuments When the time comes to consider placing a monument or headstone, it is important to select a monumental company that you can trust and rely on. We understand that you are expecting perfection in workmanship and a quality finished product. Our Monumental & Stone team members are qualified stonemasons, and have produced impressive work in many of our local cemeteries in Newcastle and the Hunter Valley. Consultations are by appointment and examples of our work can be viewed on our website. pre-arranged funerals Planning in advance for a funeral can sometimes be an uncomfortable topic to discuss with your family, however it can often be a relief, knowing your choices and in some circumstances payment has been made. Whether you choose to pay in advance, or simply record your wishes, Luke Apthorpe & Family can guide you through this process. Not only does this relieve family members of making important decisions about things they may be unaware of, but can also relieve the financial burden. Arranging and paying in advance is similar to planning for your retirement or making a will. You will be able to choose exactly what you want and be assured that your wishes be carried out. Luke Apthorpe & Family Funeral Directors will provide a flexible plan to meet your exact needs and budget. The funeral fund can save you money by securing today s funeral prices. We have more information available on our website lukeapthorpe.com.au Call or call your local branch to find out more information. Monumental & Stone is a division of our company, our very own monumental masons are able to assist you with memorial options for new headstones and monuments, cleaning and restoration of existing monuments, inscriptions, plaques and cemetery accessories. Obligation free quotations are available. Phone or visit lukeapthorpe.com.au for examples of our work and more information. Copyright Luke Apthorpe & Family Funeral Directors and Luke Apthorpe Monumental & Stone

6 Cremation Services Start with the type of Service that suits you, then begin to personalise the Service in any way you prefer. Our range of Cremation Services are designed to give you an indication of how much a funeral may cost according to the style of service preferred. We provide a range of service fee levels, to cater for the various styles of funeral services often requested, and these levels reflect a fair pricing structure for the services involved. These fee levels are unique to our company, and designed to ensure we are providing transparent information to our clients and the community. These packages may not be exactly the style of service you require and therefore we suggest a consultation with our funeral arrangers to organize a personalised quotation. We offer more, give more, and care more. We ll take more care of you.

7 Cremation Services 1. Viewing or Farewell Gathering With Private Delivery to the Crematorium. Transfer Into Our Care Viewing Preparation Viewing Chapel Level 2 Arrangement Level A Hearse & Staff Death Certificate Cremation Certificates Direct Cremation Allawah Coffin Sub-Total Ex-GST $ 4006 Total Including GST $ Traditional Funeral Service Beginning at a Church or Chapel With Private Delivery to the Crematorium. Transfer Into Our Care Viewing Preparation Viewing Chapel Level 2 Arrangement Level C Hearse & Staff Death Certificate Cremation Certificates Direct Cremation Chapel Fee * Clergy or Celebrant Fee Allawah Coffin Sub-Total Ex-GST $ 5261 Total Including GST $ *or Optional Church and Musician Donation 3. Celebration of Life Service Beginning at a Church or Chapel With Private delivery to the Crematorium. Transfer Into Our Care Viewing Preparation Viewing Chapel Level 2 Arrangement Level C Hearse & Staff Death Certificate Cremation Certificates Direct Cremation Chapel Fee Clergy or Celebrant Fee Allawah Coffin Memorial Premium Pack *** (optional) Sub-Total Ex-GST $ 6071 Total Including GST $ *or Optional Church and Musician Donation *** Premium Pack Inclusions are Itemised on Page Traditional Double service: Beginning at a Church or Independent Chapel, followed by a committal service at the Crematorium Chapel with guest attendance at both locations. Includes an Essential Memorial Stationery Package. Transfer Into Our Care Viewing Preparation Viewing Chapel Level 2 Arrangement Level D Hearse & Staff Death Certificate Cremation Certificate Direct Cremation Chapel Fee* * Clergy or Celebrant Fee Allawah Coffin Memorial Essentials Pack *** (optional) Sub-Total Ex-GST $ 5816 Total Including GST $ *or Optional Church and Musician Donation *** Essentials Pack Inclusions are Itemised on Page Memorial Service at a Chapel or Church with staff assistance, Premium Memorial Stationery Package and Clergy or Celebrant. Level 2 Arrangement Level A Travel & Staff Chapel Fee* ** Clergy or Celebrant Fee Memorial Premium Pack *** (optional) Sub-Total Ex-GST $ 3035 Total Including GST $ *or Optional Church and Musician Donation ** at Newcastle Memorial Park or Lake Macquarie Memorial Park *** Premium Pack Inclusions are Itemised on Page Direct delivery to the Crematorium. No guests attending. Transfer Mortuary Preparation * Level 1 Arrangement Level A Hearse & Staff Death Certificate Cremation Certificates Direct Cremation Transporter Coffin Sub-Total Ex-GST $ Total Including GST $ * Mortuary Preparation is optional if Dressing is not required. This would make the Sub-Total $ GST and $ Inc GST Start with the type of Service that suits you, then begin to personalise the Service in any way you prefer.

8 Burial Services Start with the type of Service that suits you, then begin to personalise the Service in any way you prefer. Our range of Burial Services are designed to give you an indication of how much a funeral may cost according to the style of service preferred. We provide a range of service fee levels, to cater for the various styles of funeral services often requested, and these levels reflect a fair pricing structure for the services involved. These fee levels are unique to our company, and designed to ensure we are providing transparent information to our clients and the community. These packages may not be exactly the style of service you require and therefore we suggest a consultation with our funeral arrangers to organize a personalised quotation. We offer more, give more, and care more. We ll take more care of you.

9 Burial Services 1. Viewing or Farewell Gathering With Private Delivery to the Cemetery. Transfer Into Our Care Viewing Preparation Viewing Chapel Level 2 Arrangement Level B Hearse & Staff Death Certificate Allawah Coffin Sub-Total Ex-GST $ 3331 Total Including GST $ Burial and Cemetery Fees are Price On Application (POA) according to the cemetery chosen, 2. Traditional Funeral Service Beginning at a Church or Chapel, With Private Delivery to the Cemetery. Transfer Into Our Care Viewing Preparation Viewing Chapel Level 2 Arrangement Level D Hearse & Staff Death Certificate Chapel Fee * Clergy or Celebrant Fee Allawah Coffin Sub-Total Ex-GST $ 4731 Total Including GST $ *or Optional Church and Musician Donation Burial and Cemetery Fees are Price On Application (POA) according to the cemetery chosen, 3. Celebration of Life Service Beginning at a Church or Chapel and Private delivery to the Cemetery. Transfer Into Our Care Viewing Preparation Viewing Chapel Level 2 Arrangement Level C Hearse & Staff Death Certificate Chapel Fee * Clergy or Celebrant Fee Allawah Coffin Memorial Premium Pack *** (optional) Sub-Total Ex-GST $ 5541 Total Including GST $ *or Optional Church and Musician Donation *** Premium Pack Inclusions are Itemised on Page 13. Burial and Cemetery Fees are Price On Application (POA) according to the cemetery chosen, 4. Traditional Double service Beginning at a Church or Chapel, Followed by a committal service at the Cemetery Graveside with guest attendance at both locations. Includes an Essential Memorial Stationery Package. Transfer Into Our Care Viewing Preparation Viewing Chapel Level 2 Arrangement Level D Hearse & Staff Death Certificate Chapel Fee* * Clergy or Celebrant Fee Allawah Coffin Memorial Essentials Pack *** (optional) Sub-Total Ex-GST $ 5086 Total Including GST $ *or Optional Church and Musician Donation *** Essentials Pack Inclusions are Itemised on Page 13. Burial and Cemetery Fees are Price On Application (POA) according to the cemetery chosen, 5. Memorial Service at a Chapel or Church with staff assistance, Premium Memorial Stationery Package and Clergy or Celebrant. Level 2 Arrangement Level A Travel & Staff Chapel Fee* ** Clergy or Celebrant Fee Memorial Premium Pack *** (optional) Sub-Total Ex-GST $ 3035 Total Including GST $ *or Optional Church and Musician Donation ** at Newcastle Memorial Park or Lake Macquarie Memorial Park *** Premium Pack Inclusions are Itemised on Page 13. Burial and Cemetery Fees are Price On Application (POA) according to the cemetery chosen, 6. Direct delivery to the Cemetery. No guests attending. Transfer Mortuary Preparation * Level 1 Arrangement Level B Hearse & Staff Death Certificate Transporter Coffin Sub-Total Ex-GST $ Total Including GST $ * Mortuary Preparation is optional if Dressing is not required. This would make the Sub-Total $ GST and $ Inc GST Burial and Cemetery Fees are Price On Application (POA) according to the cemetery chosen, Start with the type of Service that suits you, then begin to personalise the Service in any way you prefer.

10 Administration Fees Ex GST Inc GST Account management Luke Apthorpe & Family will establish an account for client families, and all fees and dispursements will be added to this account. The costs involved will always be discussed and explained fully with our client families and added to the account with their approval first. Dispursements are paid out to suppliers prior to or on the day of the funeral. We are unable to absorb these costs without a substantial deposit of 75% where accounts are not finalised prior to the funeral, or full payment for finalised accounts. For more details on payment options and terms of payment see towards the back of this brochure or discuss this with your funeral consultant. The manager is also available to discuss any concerns you may have with payment of your account. Payment administration fee This amount will appear on all funeral invoices, and will be deducted if a 75 % deposit is received BEFORE the funeral and if the FULL BALANCE is received within 7 days after the funeral. This administration fee is not refundable after 7 days. $ Payment administration fee This is applicable is payment is not received within 30 days, and each 30 days thereafter where payment is not received. This administration fee is not refundable after 7 days. $ Pre-paid funeral administration fee This amount will appear on all pre-paid funeral quotations and contracts. This covers administration costs relating to managing the pre-paid funeral fund account. $ International Repatriation cases Interstate administration fee Dispursements and additional fees also apply. International Repatriation cases International administration fee Dispursements and additional fees also apply. $ POA.00 POA.00 $ POA.00 POA.00 Clergy, Celebrants Ex GST Inc GST Clergy: Priest or Minister of Religion $250 $300 approximately $ Civil Celebrant (celebrants may charge extra for travel) $250-$350 approximately $ Certificates Ex GST Inc GST Death certificate & certified copies ($5 included for Registered Post) $ Doctor s Cremation certificate and Referee Certificate $ Newspapers and Announcements Ex GST Inc GST Newspaper - Funeral Notice (Cost will vary according to Newspaper chosen) $ POA POA Website Notice Complimentary $ NIL NIL Memorial Stationery Individual costs for items can be discussed during the funeral arrangement consultation as per individual preferences. 1. Essentials Package - personalised funeral booklets QTY of 80 - personalised memorial attendance book - music selections CD Starting from $355+GST 2. Premium Package - personalised funeral booklets QTY of 80 - personalised memorial attendance book - personalised thankyou cards QTY of 50 - personalised memorial candle - photo enlargement and frame - music selections CD - recording of funeral service with DVD - DVD Photo Tribute and 3x DVD Copies Starting from $810+GST

11 Cremation Fees Ex GST Inc GST Cremation Fee (Fee depends on which crematorium is chosen) $ POA POA Crematorium Chapel Fee $ POA POA Doctor s Cremation certificate and Referee Certificate $ Urn, Memorial Jewellery or Interment of Ashes $ POA POA Cemetery Fees Ex GST Inc GST Grave-digging (Fee depends on which cemetery is chosen) $ POA POA Cemetery or Council Fees $ POA POA Temporary Solid Timber Grave-marker - Large with Professional Sign-writing $ POA POA Monumental Mason s Fees (if existing monumental work is to be removed/replaced) $ POA POA Additional Inscription on Existing Headstone $ POA POA New monumental work $ POA POA Hire Items Ex GST Inc GST Artificial Native Australia Casket Cover $ Nil Nil Pedestal and Urn for large floral arrangements $ POA POA TV Screen or Projector Screen Hire with Sound System and Technician $ POA POA Professional Video and DVD recording $ POA POA Catering Equipment and Hire of Wait Staff $ POA POA Chair Hire for Funeral Ceremony or Wake $ POA POA Table Hire for Wake $ POA POA Marquee Hire for Funeral or Wake $ POA POA Canopy Hire for Cemetery, Outdoor Ceremony or Wake - Included in Grave-digging Fee Sound System (Microphone and CD/ipod Player) - Included in Grave-digging Fee for Grave-side setup. Available for Outdoor Ceremony or Wake Cemetery Lowering Device - Included in Grave-digging Fee $ POA POA $ POA POA $ POA POA Please note that hire of items may depend on the location of the funeral ceremony, cemetery or wake. therefore price is on application. Hire of large items may involve a special crew and vehicle to attend for set-up prior to the funeral service and collection after the funeral service, the fees will reflect this service as required. A typical grave-side setup includes: Professional Lowering Device* Canopy* Seating* Sound system with microphone and CD / ipod connections. *The lowering device, canopy and seating can only be in place where enough room is available. In some circumstances straps may be used to lower the casket by hand if the lowering device is not able to be in place. To organise a larger canopy and larger number of chairs for guests, please discuss this with your consultant as we will need to consider the amount of room available at the cemetery. Copyright Luke Apthorpe & Family Funeral Directors

12 Memorial Stationery, Printing, Audio-Visual Ex GST Inc GST Professionally produced DVD tribute (3 5 minutes) A beautifully presented, professionally produced DVD with photos/video and music. Includes 3 copies and testing on the venue s equipment prior to the funeral service. Including high resolution photo scanning and editing approx 20 photos Additional charges apply for over 5 minutes or more photos to be scanned and edited $ Memorial book Premium (With colour photo & personalised details of the deceased and the funeral) $ Memorial book Standard (Black and White, simple personalisation) $ Memorial book Basic (No Personalisation) $ Orders of service booklets - Premium Colour Printing QTY of 50 / 80 / 100 / 130 / 150 / 200+ Includes consultation with Family and Civil Celebrant or Clergy Design, Photo Editing, Preparation, Printing, Folding, Staples, price is per A4 page Orders of service booklets - Standard Black & White Printing QTY of 50 / 80 / 100 / 130 / 150 / 200+ Includes consultation with Family and Civil Celebrant or Clergy Design, Photo Editing, Preparation, Printing, Folding, Staples, price is per A4 page $ $ Photo enlargement with silver or gold frame $ Musicians Ex GST Inc GST Church Organist / Piano donation $50-$80 Approximately $ Professional Organist or Pianist for funeral service $ Trumpeter for RSL service, Bag piper, Harpist, Vocalist, Other $ Floral Tributes Ex GST Inc GST Floral arrangement for the Casket - Extra Large $ Floral arrangement for the Casket - Large $ Floral arrangement for the Casket - Medium $ Floral arrangement for the Casket - Small $ Floral arrangement for the Casket - Mini $ Two floral arrangements for front of chapel or church - Medium $ Two floral arrangements for front of chapel or church - Large $ One floral arrangements for entry foyer of chapel or church - Medium $ One floral arrangements for entry foyer of chapel or church - Large $ Floral Wreath or Cross $ MUM or DAD floral word design $ Single stem Roses with Ribbons (Includes complimentary hire of basket) - Per Stem $ Rose Petals (1 medium size basket full, includes complimentary hire of basket) $

13 Coffins & Caskets We have a complete range of coffins and caskets on our website. The coffins and caskets shown in this brochure is just a small sample of what is available. This brochure quotes a variety of sizes but other sizes are available as required. 6 x 20 x12 is the standard adult size. Additional charges apply for non-standard size coffins. Some coffins and caskets may have a waiting period for delivery (e.g. customised or non-standard sizes). Types of Coffins and Caskets Metal Caskets We have a beautiful range of metal imported caskets available. Please note that Metal Caskets are only suitable for burial. Metal Caskets cannot be used for Cremation. Premium Solid Timber This range of premium solid timber coffins and caskets are make in Australia. There are many variations in prices for coffins and caskets as the cost reflects the materials and design. Eco Friendly / Enviroboard This range consists of high density cardboard or coffins and caskets made from solid plantation grown Radiata pine, lined with unbleached calico. Timber Veneer Board A veneer, or thin layer, of solid timber is glued onto MDF or particleboard. MDF (Medium Density Fibreboard) MDF is the result of a complicated process where the wood is broken down into its fibre and then pressed into a smooth board. MDF is also referred to as Craftwood or Customwood. As MDF does not have a timber grain on its surface a paper veneer, DAP, bearing a timber grain design or a solid timber veneer is glued to the board. DAP (Diallyl Phthalate) Board DAP is the term used to describe paper with a simulated timber grain that is glued onto MDF or particleboard. Plywood Manufactured from veneers of solid timber adhered together, plywood is a high strength and durable sheet of board. To demonstrate the price differences in coffins and caskets, below we have a solid timber coffin and also a plywood coffin that look similar but there is a noticeable price difference due to the type of materials used. On the following page we have a solid timber casket with a price difference due to the material and design. The Brentwood Deluxe Ex GST Inc GST This is a solid pine coffin, with domed single raised lid, grooved sides and ends with an emblem placed on the sides. Timber contoured handles with ceramic inserts. This coffin comes in rosewood with a polished high gloss finish. 6' x 20" x 12" $ '4" x 22" x 13" $ '6" x 24" x 15" $ The Brentwood Deluxe (Solid Timber) The Linden Ex GST Inc GST The Linden is a plywood board design and features a single raised lid, with pin grooves to the sides and ends with floral motif on sides. Timber contoured handles with ceramic inserts. The Linden is Rosewood in colour and finished in a highly polished gloss. 6' x 20" x 12" $ '4" x 22" x 13" $ '6" x 24" x 15" $ The Linden (Plywood Board)

14 The Patriarch Casket Ex GST Inc GST The Patriarch is a Rose Mahogany solid timber casket, and comes with a high domed decorative lid, with mounted raised panels on the sides and ends. It features four large swing bar handles and is trimmed with embroided rose on the lid. Finished in high polished Rose Mahogany. 6' x 20" x 12" $ The Patriarch Casket (Solid Timber) The Berri Standard with Silver Handles and Plisse Cotton Drapery Ex GST Inc GST - 6' x 20" x 12" $ The Berri Standard Coffin - 6'4" x 22" x 13" $ The Berri Standard Coffin - 6'6" x 24" x 15" $ Extra Cost for The Berri painted in Black, White, Pink or Blue $ The Berri Deluxe with Gold Handles and Satin Drapery Ex GST Inc GST - 6' x 20" x 12" $ The Berri Deluxe Coffin with Gold Handles and Satin Drapery - 6'4" x 22" x 13" $ The Berri Deluxe Coffin with Gold Handles and Satin Drapery - 6'6" x 24" x 15" $ Extra Cost for The Berri painted in Black, White, Pink or Blue $ The Berri Premium with wooden drop-bar handles and Satin Drapery Ex GST Inc GST - 6' x 20" x 12" $ The Berri Premium Coffin with wooden drop-bar handles and Satin Drapery - 6'4" x 22" x 13" $ The Berri Premium Coffin with wooden drop-bar handles and Satin Drapery - 6'6" x 24" x 15" $ Extra Cost for The Berri painted in Black, White, Pink or Blue $ The Berri Standard (Plywood, Rosewood Coloured) This photo shows Silver Handles, Interior is White Plisse Cotton For Gold Handles and Satin Drapery see The Berri Deluxe For Wooden Drop-bar handles and Satin Drapery see The Berri Premium

15 The White Rose Ex GST Inc GST The White Rose comes in Lime Wash with a polished high gloss finish. It features a partial dome single raised lid, timber veneered with dome moulds top and bottom. Fancy pin grooves to the sides, ends and lid. Special contoured handles. The White Rose also comes with a gift box with ceramic roses. 6' x 20" x 12" $ '4" x 22" x 13" $ '6" x 24" x 15" $ White DAP Board Coffins Ex GST Inc GST 6 X 21 X 13. These Single Raised Lid Coffins have a groove feature to sides and ends with on the sides. The handles (not shown in picutre) are a white wooden drop bar handle. The Portland Rose White or Victoria Cross White Coffin - 6' x 20" x 12" $ The Victoria White Coffin with or without cross - 6'4" x 22" x 13" $ The Victoria White Coffin with or without cross - 6'6" x 24" x 15" $ Portland (Handles not shown, see Victoria White Handles) (DAP Board) Victoria White (DAP Board) Pearline Ivory Ex GST Inc GST These Single Raised Lid Coffins have a groove feature to sides and ends with on the sides. 6 x 21 x 13 $ POA POA The Victoria White Coffin with or without cross Over 6'3" x 22" x 15" $ POA POA Also available in Ebony, Ivory, Bronze, Mint, Blush and Black Pearline Ivory (DAP Board)

16 The White Deluxe Grecian Urn Ex GST Inc GST The Grecian Urn is a solid timber octagonal casket with plain pin grooves to sides and ends. Finished in white high gloss. The interior, mattress and pillow are lined with white satin. Solid Timber Drop-bar handles with matching ornamentation. Available with Silver or Gold Handles Single Lid - 6' x 21" x 13" $ POA POA The Victoria White Coffin with or without Single Lid - Over 6'3" x 22" x 15" $ POA POA Dual Lid - 6' x 21" x 13" $ POA POA The Victoria White Coffin with or without Dual Lid - 6'6" x 28" x 15" $ POA POA The White Deluxe Grecian Urn (Solid Timber) This photo shows the Full Lid Option Urns and Memorial Jewellery Wooden, Ceramic and Brass Urns 14ct and 18ct Gold and Sterling Silver Jewellery Urns To see the full range visit lukeapthorpe.com.au

17 The Rosewood Deluxe Grecian Urn Ex GST Inc GST The Grecian Urn is a solid timber octagonal casket with plain pin grooves to sides and ends. Finished in rosewood high gloss. The interior, mattress and pillow are lined with white satin. Solid Timber Drop-bar handles with matching ornamentation. Available with Silver or Gold Handles Single Lid - 6' x 21" x 13" $ POA POA The Victoria White Coffin with or without Single Lid - Over 6'3" x 22" x 15" $ POA POA Dual Lid - 6' x 21" x 13" $ POA POA The Victoria White Coffin with or without Dual Lid - 6'6" x 28" x 15" $ POA POA The Rosewood Deluxe Grecian Urn (Solid Timber) This photo shows the Dual Lid Option The Rosewood Deluxe Grecian Urn (Solid Timber) This photo shows the Single Lid Option

18 Basic Coffins Ex GST Inc GST The Transporter (Direct Cremation or Burial Only - 6' x 20" x 12") $ The Allawah Coffin - 6'4" x 22" x 13" $ The Allawah Coffin - 6'6" x 24" x 15"s $ The Allawah Coffin - 6' x 20" x 12" $ The Berri Standard Coffin - 6'4" x 22" x 13" $ The Berri Standard Coffin - 6'6" x 24" x 15" $ '6" x 29 1/2" x 18" $ The Natural Coffin - Standard Size Only Available - 6' x 20" x 12" $ The Allawah (Plywood, Teak Coloured) Only available with plisse cotton drapery and 6x silver handles. The Transporter Only suitable for direct burial or cremation. Handles additional if required. No Interior Drapery The Natural A LifeArt High Density Cardboard Coffin. Environmentally Friendly

19 payment methods Payment may be made via the following methods: Cash (given to your funeral consultant or made at our head office. Cheque (Personal / Bank / Money Order) payable to Luke Apthorpe & Family Bank Card / Credit Card (credit cards may attract surcharge) Card payments may be made over the phone by calling our head office. Online Electronic Funds Transfer (EFT) use the Account details below, with a clear description (e.g. invoice or phone number, or surname). Please notify your consultant once a payment is made. Bank Deposit - This can be done at a Westpac Branch with a clear description for identification purposes (e.g. invoice or phone number, or surname). Please notify your consultant once a payment is made. Bank: Westpac Account Name: Luke Apthorpe & Family BSB: Account Number: Please note: A receipt will be issued for all payments, and either handed to you in person, or it can be ed, faxed or posted. If you require additional copies of your receipt, i n v o i c e o r s t a t e m e n t p l e a s e contact us so we can arrange this for you. payment terms As discussed during the funeral arrangement, many of the funeral expenses are paid out to suppliers prior to the funeral, and due to this a substantial deposit, or credit approval is required prior to the funeral. If you have organised a complete package funeral, we ask that a full payment is made up-front as all expenses are finalised prior to the funeral arrangements commencing. If you have organised a fully personalised service, there may be costs that cannot be finalised until after the day of the funeral and we therefore require a deposit of at least 75% of the total, with the full balance to be paid in full within 7 days after the funeral service. If there are funds set aside for funeral arrangements such as Life Insurance, Funeral Insurance, Funeral Bonds etc, we ask that you provide current documentation to allow us to assist in claiming these funds. Please note that adjustments may be made to the estimate given during the funeral arrangement (e.g. newspaper notice) and where a 75% deposit is received prior to the funeral and where the full balance is settled within 7 days, an administration fee of $275 inclusive of GST ($250 excluding GST) will be removed from the funeral expenses invoice. If you have any concerns in regards to how to make payments or if there are concerns in regards to the ability to make payments due to financial hardship, please discuss this with your funeral consultant immediately as there are options available for these circumstances. Please note that if additional requests are made after the initial consultation, the expenses involved will be discussed with you at the time of request and will also be added to the funeral expenses invoice or an additional invoice will be issued. Additional requests that are not covered by a pre-paid funeral fund will result in an additional invoice being issued. Some items in a Pre-Paid Funeral contract may be described as an allowance or to the value of meaning additional costs will be charged if the value is exceeded.

20 who to notify Checklist Government Agencies Centrelink - D Veterans Affairs Overseas Pension Protective Office Electoral Roll Victims of Crime Bureau Roads Transport Authority Medicare Australian Taxation Office Utilities Electricity Company Telephone or Internet Provider Post Office Water or Gas Provider Medical Family Doctor Chemist Home Care or Nursing Service Insurance Companies Life Health Motor Vehicle Home and Contents Employment Employer Superannuation Fund Miner s Federation Legal Solicitor Public Trustee Executor of Will Financial Banks Building Societies Accountant Clubs RSL Club & Sub-Branch Service Clubs Sporting Clubs Local Library Subscriptions Newspaper Magazines Unions Meals on Wheels Housing Landlord Dept of Housing Local Council (Rates) Other Notes: Luke Apthorpe & Family are an Accredited Member of the Australian Funeral Directors Association (AFDA) Promoting Professional Funeral Standards AFDA Members are bound by a strict Code of Ethics and Practice designed to meet both community needs and expectation in all aspects of service delivery. The code is a reassurance to the community of sincere care and professional service, particularly at a time of uncertainty and distress for grieving family and relatives. Phone

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