Contents. Hospice information for in-patient care Page 1

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2 Welcome to the Marie Curie Hospice, Edinburgh We ve put together this folder with information about our hospice that you might find useful such as the services we offer, how we can help and what you can expect from us. We want you to have a really comfortable stay with us, and get the most out of what we can offer. So just let us know if there s anything that you need or something we can do for you, your family and your friends. You can always speak to your nurse if you have any questions or concerns about your care, or have any thoughts or suggestions about our hospice. We re here to provide you, and those close to you, with our very best care and support. Hilary Ford, Hospice Manager Marie Curie Hospice, Edinburgh 45 Frogston Road West, Edinburgh EH10 7DR Reception: Ground floor ward: First floor ward: edinburgh.hospice@mariecurie.org.uk mariecurie.org.uk/edinburgh

3 Contents Your room 2 Food and drink 5 Medication 6 Information for your visitors 7 Preventing infections and how you can help 9 How to reduce your risk of falling 11 Our services and how we can help 12 Sources of information and other support for you 15 General information 16 How we keep your information safe and confidential 18 Let us know what you think 19 A little about Marie Curie 20 How you can support our work 22 List of TV channels and radio stations 23 Hospice information for in-patient care Page 1

4 Your room Your bed As your bed is adjustable, our nursing staff will explain to you how the bed s control buttons work. We want you to be as comfortable as possible, so let us know if you need any extra blankets, duvets or pillows. Nurse call system Your room has a call bell which you can use when you want us to know you need help. To activate it, press the orange button on the handset or pendant by your bed and one of our nurses will be with you shortly. If it s an emergency, press the handset s red button instead and we ll respond to you as quickly as we can. Light switches Your room s light switches are located by the door and behind your bed. Privacy If you re in a single room and you d like some privacy, you can display the do not disturb sign on your door or ask our staff to do this for you. Do note that there may still be times when our staff would need to enter your room to check on you. If you re in a shared room, please discuss with a staff member if you d like some privacy. Handrails We ve installed handrails to help you move around the bathroom and when you re using the toilet. Wardrobe/bedside locker To keep your room tidy, you can store your belongings such as toiletries, nightwear, underwear, non-slip slippers and day clothes in the wardrobe/bedside locker. Hospice information for in-patient care Page 2

5 Towels and laundry We ll provide you with fresh towels as and when you need them. As we don t have laundry facilities at our hospice, please ask your relatives or friends to take your laundry home. In certain situations, we can arrange to have some of your items washed. Mobile phone You can use your mobile phone in our hospice. We just ask that you re considerate of other people when talking on your phone, and that you keep your phone on silent mode. If you have trouble getting a signal on your phone, please ask a staff member for help. Newspapers We have copies of the Metro, available from Monday to Friday. Just ask us if you d like one. TV and books There are televisions in all of our rooms, at reception and in the first floor lounge. Please see page 23 for the TV channels and radio stations guide. We also have a selection of books for adults and children. You can find them at reception and in the first floor lounge. Internet access Wi-Fi is available at the hospice. To access it, you ll need to enter your address and accept the terms and conditions. You can also ask us if you wish to use one of our electronic tablets. Accessing the garden You re most welcome to use the garden it s here for you to en oy You can get there through the main reception, and some rooms also have access to outdoor space. Valuables As we re unable to take responsibility for loss of or damage to your valuables at our hospice, it s best not to bring them with you If you do have valuable items with you, please ask our nursing staff to lock them away while you re staying with us. Hospice information for in-patient care Page 3

6 Smoking Smoking is not permitted inside, or in front of, the hospice building at any time. The use of e-cigarettes and their charging equipment is not allowed anywhere in the hospice or grounds. If you wish to smoke, you can do so inside the smoking shelter that s located in the front garden. Your visitors may use the shelter with you if there s space available. You may only smoke inside the shelter if it doesn t cause discomfort to other people. You must also always dispose of your cigarette ends properly as they cannot be left on the grounds. Our staff are unable to be with you while you smoke but they can help you get to the smoking shelter. They may also be able to observe you while you smoke or otherwise be available to offer help should you need it. In exceptional circumstances, you may be allowed to smoke on the patio/balcony area. This will be at the discretion of the nurse in charge and again, will only be allowed if it doesn t cause discomfort to others. Smoking in the hospice environment involves risks to yourself and to those around you. Fire alarm We test our fire alarm every Monday at 11.30am. If you hear the alarm at any other time, please wait for instructions from our staff. Maintenance faults If you notice any room or equipment faults, please let us know so we can get them fixed. Electrical items Please inform a staff member if you bring any electrical items with you. Our maintenance staff will need to test them to ensure they are safe for use in the hospice. Hospice information for in-patient care Page 4

7 Food and drink Our usual meal times Breakfast: 8.30am 9am, or when you wake up Lunch: 12.30pm 1pm Evening meal: 5pm 5.30pm We serve freshly prepared food, all cooked by our in-house chef. We always try to offer a wide choice of dishes on our menu. You can also talk to the chef if you have any special requests or dietary needs. We can always provide alternative options to cater to your needs, such as lighter dishes or pureed meals. While we have our usual meal times, as above, you can still request food at any time depending on when you want to eat. Your visitors can also dine with you for a small charge just order their meals in advance using a form that s available from reception. A selection of drinks and snacks is available from the vending machine at reception. We also have a hot drinks machine in the first floor lounge. If your relatives or friends wish to bring food for you, please check with our staff. For health and safety reasons, we ll need to make sure the food your visitors bring for you can be stored and eaten safely. Refreshments In the morning and afternoon, our hospice staff and volunteers will come round to offer you a selection of hot drinks and water. Hospice information for in-patient care Page 5

8 Medication Please make sure you have with you all the medication that you re currently taking, and do let your nurse know what they are. Your named nurse will administer your regular medication as and when you need to take them. We can also provide you with any extra medication you need to help with your symptoms, such as pain or nausea, so you re as comfortable as possible throughout your stay with us. You ll find a booklet in your information pack which provides more information on medications. Hospice information for in-patient care Page 6

9 Information for your visitors Our hospice visiti ng hours are flexible as we want your family and friends to feel they re welcome to visit you at any time. However, you may want to be mindful that lots of visitors and late visits might be tiring for you. You might also want to have some time on your own just let us know and we will inform reception. For security reasons, we lock the doors of the hospice between 9pm and 6am. If you re expecting visitors during these hours, let us know so that we can inform our security guard to let them in. When your visitors arrive at the hospice, they can pick up a copy of our welcome letter at reception. Your visitors can visit you in your room. You re also welcome to use one of the lounges or the family room, quiet room or gardens. And if you wish to leave the hospice to go out for a short time, please let us know so we re aware of where you are. Children We welcome visiting children at our hospice. There s a play area in the garden and we have some toys and games in the reception area and first floor lounge. We ask that those under 14 are supervised at all times while they are in the hospice. Pets We know that pets can have a really positive effect on people. So if you have a pet you d like to see, it s possible to bring it in. We also have a pet therapist who visits us each week. Hospice information for in-patient care Page 7

10 Smoking If your visitor wishes to smoke, they may only do so in the smoking shelter if there s space and it doesn t cause discomfort to others Please see page 4 for more information. Parking Parking at the hospice is free, but we only have a small number of spaces so unfortunately we can t always guarantee visitors can park here. We also have a number of reserved spaces for blue badge holders in the hospice grounds. When parking at the hospice, we ask that you re mindful of our need to enable access for ambulances and emergency vehicles throughout the day and night. If the hospice car park is full, you can find additional on-street parking on Frogston Road West or Mounthooly Loan. Staying over Family members or friends are welcome to stay overnight at the hospice. Please let us know in advance so we can make the necessary arrangements. Toilets and shower Toilets for visitors are located in the reception area. A shower for visitors use is also available Please ask us for more information Transport links to the hospice The nearest railway station is Edinburgh Waverly. A taxi from the station costs around 12 and takes approximately 15 minutes. The nearest bus stop is on Frogston Road, just outside the hospice. The journey from Edinburgh city centre takes around 30 minutes. Timetables for bus number 11 (Hyvots Bank, not Fairmilehead) and number 18 are available from reception. A list of local taxi companies is available at reception.you can also ask at reception if you need us to order a taxi for you. Local amenities Please ask at reception for information about local amenities such as a bank, restaurants, pharmacy or florist. Hospice information for in-patient care Page 8

11 Preventing infections and how you can help o Some of the more common infections include the common cold, flu, pneumonia and bronchitis. o If you already have an infection, such as a cold or flu, our nursing staff will discuss any additional requirements with your visitors. This is to make sure your infection is not spread to them and outside of the hospice. o If your friend or relative is unwell, ask them, if it s possible, to wait until they re well again before visiting you. Why you re more at risk of an infection When you have an illness or long-term health condition, you re at greater risk of an infection. Some treatments can also weaken your immune system, making you less able to fight infections. As even a minor infection can have a serious effect if your body is less able to fight it, please tell your nurse if you experience any changes in your body that could be symptoms of an infection. These changes may include feeling hot, shaky, shivery or unwell; change in a cough or a new cough; a mouth sore or sore throat; shortness of breath or nasal congestion; diarrhoea or vomiting; or any new onset of pain. Things you can do to reduce your risk of an infection Wash your hands it s one of the most effective ways of reducing the spread of infection. Use soap and water, or an alcohol-based hand cleanser. Always wash your hands: o o o before you eat after going to the bathroom after blowing your nose, coughing or sneezing Hospice information for in-patient care Page 9

12 Ask your visitors to clean their hands before entering the ward. Alcohol-based hand sanitisers are available outside both ward areas as well as by your bed, for use when people enter and leave your room. If you have a wound or device in your limbs or body (such as a drip or catheter), please avoid touching it. If you need to touch it, make sure you wash your hands before and after doing so. Don t share any equipment with other people who are unwell unless it s cleaned before and after use. Wash daily and don t share towels with anyone. Change your nightdress or pyjamas regularly. Cover your mouth with a tissue when coughing. Use a clean tissue, and not a handkerchief, when you have a runny nose or need to sneeze, then dispose of it straight away and wash your hands. Use a mouthwash. Hospice information for in-patient care Page 10

13 How to reduce your risk of falling People we care for at our hospice are at a greater risk of a fall. That s because they re often weaker or frail from their illness, or have poorer balance or problems with their mobility. We always make sure that our hospice environment is safe for people to move around in by reducing any potential risks that may cause people to fall over. When you re admitted to the hospice, we ll assess whether you re at risk of falling so we can reduce any potential risks. This may involve using equipment such as a specialist bed or walking aid, or reviewing your medication to understand the side effects it may have on you. What you can do to reduce your risk of falling If you d like any assistance in your room or need to get up during the night, please use the call bell to ask for help from our staff. If you need to use the toilet frequently, especially during the night, let us know so we can make arrangements in advance to help you. Always stand up from your bed or chair slowly and gently. If you re using a walking aid, always keep it within your reach. If you wear glasses or use a hearing aid, do keep them on too. Avoid walking on a wet, slippery floor. Don t put on nightwear or clothes which are too long or big for you, as the extra fabric may cause you to trip. It s also not advisable to walk around with only your socks on always wear non-slip, well-fitting shoes or slippers if you need to get up and about. Keep the area around your bed tidy and encourage your visitors to put away the chairs they were using at the end of their visit, before they leave. What to do if you have had a fall Please let our nurse or doctor know immediately They ll check that you re not hurt and provide you with any treatment that you need. We ll also discuss with you how we can reduce your risk of a fall in the future while making sure you can still be as independent as possible. Hospice information for in-patient care Page 11

14 Our services and how we can help Our hospice provides specialist care and support in a friendly, welcoming environment We re here to help you live as well as you can with your illness, giving you the best possible quality of life. We can help in many different ways to meet whatever your specific needs are from relieving pain and improving your ability to move around, to giving you and the people you care about emotional, practical or spiritual support. All our services are free of charge to you and the people you care about. Our hospice team Our doctors, chaplain, social workers and volunteers don t wear uniforms However, many of our staff members do, and you can identify who they are by the type of uniform they re wearing: Nurse manager Charge nurses Registered nurses Healthcare assistants Ward clerks Physiotherapists Occupational therapists Maintenance team Housekeeping team Chefs Navy blue tunic Royal blue tunic Blue and white striped tunic Mauve and white tunic Lilac tunic and navy trousers Blue top and navy trousers Green top and navy trousers Navy shirt and black trousers Pale green tunic White tops and checked trousers Our hospice team also includes specialist staff who can support you and your family at home. Occasionally, our nursing team is supported by agency staff who wear a variety of different uniforms they will introduce themselves to you so you know who they are. Hospice information for in-patient care Page 12

15 Who are we and what do we do? Our hospice team of specialists are here to support you to be cared for in the right place and at the right time. We encourage you to talk to us about the care and support we re providing to you so that we re always meeting your needs. Nurses: Our dedicated nursing team is responsible for your care, during the day and at night. Doctors: Our doctors are based at the hospice and they ll see you on a daily basis There s also a twice weekly consultant ward round if you d like a relative to be present for it, please let us know in advance. Physiotherapist: Physiotherapy focuses on the care, management and rehabilitation of a wide range of physical problems. It can provide the opportunity for people to develop skills that can help them manage changes in their physical ability. Depending on your situation, our physiotherapist may assess your needs, and those of your family members, so they can help you improve your independence, physical function and quality of life. For example, the physiotherapist may suggest exercise programmes and provide walking aids to help you maintain or improve your muscle strength and mobility, or they may suggest ways to manage difficulties such as shortness of breath. They may also be involved in planning your discharge home. Occupational therapist: Occupational therapy can help you to maintain and manage everyday activities. Our occupational therapist will find out which activities are important to you, and work with you to find ways to achieve or adapt them according to your physical ability. Pharmacist: Our pharmacist and pharmacy technician (who wears a turquoise uniform) will visit you regularly.they will check your medication chart to make sure you re getting what you need Hospice information for in-patient care Page 13

16 Social and psychological support: Our patient and family support team offers emotional and psychological support they re someone you can talk to about whatever s on your mind, such as your illness, concerns and feelings Our experienced social workers can also give emotional support and practical advice to you, your family and your friends including information on services and benefits that can help you and your situation. Chaplaincy and spiritual support: Our chaplain provides pastoral, emotional, spiritual and religious support to people of any faith, or none We re also happy to arrange for someone from your own faith to visit you, if you d like us to do so We have a quiet room for you to use for prayer or reflection. Other services: We provide a range of therapies that can improve your sense of wellbeing. Please ask us what we offer and if you d like us to book a session for you We can book an appointment for you with our volunteer hairdresser just let us know. On your request, we can also arrange for visits from an optician or dentist. Services for your family and those caring for you Support for carers: If the person who cares for you needs someone to talk to, they can drop by the hospice to speak to a member of our staff no appointment is needed Bereavement support: Our patient and family support team offers one-to-one emotional support to family members (including children and young people) and the person who s caring for you We also offer bereavement support groups that meet at the beginning of every month. These groups are run by our staff and volunteers, and each session lasts around an hour and half. Over a cup of tea and coffee, people can share their experiences and feelings in a safe, gentle and friendly setting. For information about other Marie Curie services, please ask us or read more about them on page 20. Hospice information for in-patient care Page 14

17 Sources of information and other support for you Useful publications We have a range of Marie Curie information booklets at the hospice that you might find helpful. They cover health and wellbeing topics such as eating well, managing fatigue, exercise and mouth care. We also have booklets that focus on the emotional and practical aspects of your illness and support for you and your loved ones. These publications are available at our hospice information points located in the day services area, at reception and in the first floor lounge, or ust ask one of our staff for an information booklet if you re interested in a particular topic. You can also find more resources on our website at mariecurie.org.uk/help On our website, you ll find: information about our services and how we help practical information and film guides to help you and the people who care about you useful links to other organisations that can help an online community where you can share your experiences and find more support from other people in a similar situation to you Hospice information for in-patient care Page 15

18 General information Advanced life support We don t have the specialist equipment to provide advanced life support for anyone whose heart stops suddenly (for example, in a cardiac arrest). You ll have the opportunity to discuss with our medical or nursing staff which treatments may be available and appropriate for you should you unexpectedly become very ill (such as from a sudden collapse, heart attack, blood clot or cardiac arrest). Please let us know if you have any questions or concerns about this, or if you d like to discuss your own care and treatment choices with us or read our information on resuscitation decisions. Students and professionals on training We regularly have a number of students and professionals who visit our hospice to learn more about the care and support we provide. They often spend time observing and learning from our staff while they go about their daily work. If you re being seen by students or other professionals on training, we ll always introduce them to you. If you have any reservations about their presence in the hospice, please let us know. Volunteers Every day, we rely on a team of dedicated volunteers who help out at the hospice by offering their time, skills and enthusiasm. You may see them at our reception desk, helping out at meal times or serving refreshments throughout the day. All our volunteers are bound by the same professional and organisational standards as Marie Curie employees, and they ll be happy to assist you within their agreed roles. Hospice information for in-patient care Page 16

19 Keeping people safe from harm We provide a safe and caring environment for everyone who uses our services We do our best to safeguard adults and children we care for this means protecting them from harm, abuse, neglect or exploitation. It s our policy to respond immediately if we suspect that someone s health, wellbeing or human rights are at risk. Taking part in research projects We want to make sure that we re providing the best possible care and support to people living with a terminal illness. We carry out research to help us understand people s needs, and how we can best meet those needs. From time to time, there will be opportunities for people we care for to be involved in research studies If you re interested in our research projects, we can provide you with more information on how you can get involved. Hospice information for in-patient care Page 17

20 How we keep your information safe and confidential We use your health records as a guide to help us plan and provide you with the highest quality of care. When you are referred to our hospice, we get information about you from your NHS healthcare team your district nurse, GP or consultant or directly from you. Our commitment to you The Data Protection Act 1998 and the NHS Confidentiality Code of Practice set out the way we use your personal information. We have a number of processes that we follow to ensure the information we have about you is safe and secure with us. Sometimes we may need to share information about you with other agencies or individuals so that we can work together for your benefit. We ll always ask for your consent to share information about you where the law requires us to. Anyone who receives information about you from us is also under an obligation to keep it confidential and secure. We ll also respect any instructions you give us not to share your information, although this might affect your care. If you wish to request your health records The Data Protection Act 1998 allows you, or a representative such as a family member, to ask for any information we hold about you and your care. This is known as a subject access request. You can ask us if you, or your representative, would like a copy of your health records We ll find out what you need and provide you with a subject access request form to complete so you can make your request. It may take up to 40 days for us to provide your health records to you. Hospice information for in-patient care Page 18

21 Let us know what you think We hope you re happy with the care and support that you ve been getting from us. We really value comments and suggestions on any aspect of the services that we provide at our hospice. We want people to tell us where we re getting things right, and what we can improve on. We regularly display people s feedback on noticeboards around our hospice, along with changes we ve made as a result. As you've experienced care at our hospice, we d love to hear what you think too so that we can make things even better for everyone. Here s how you can give us your feedback: You could complete our hospice survey using an ipad that s available from one of our hospice volunteers, or use our survey form you can find one on both wards or just ask us for a copy. You can also find an online survey on our website at mariecurie.org.uk/telluswhatyouthink How to make a complaint: While we ll always try to do our best to meet your needs and support your loved ones too, we know that sometimes things can go wrong. If you wish to make a complaint about the treatment or care we ve provided to you, it s best to try to sort it out straightaway. There s always a nurse in charge or a senior manager who s available at the hospice for you to talk to you can contact them through the hospice switchboard on If you re unhappy with the response you ve received from us, please make a complaint in writing to us. You can find out how to do this by reading our leaflet, Tell us what you think. It s available from any member of staff or from our information points located in reception and the balcony area on the first floor. Tell us your story: If you re particularly pleased with the care and support you have received from us, and want to share your positive experience with others, we d really like to hear from you. us at: mystory@mariecurie.org.uk Write to us: My story - Communications team Marie Curie, 6th floor, 89 Albert Embankment, London SE1 7TP Hospice information for in-patient care Page 19

22 A little about Marie Curie We re here for people living with any terminal illness, and their families. We offer expert care, guidance and support to help them get the most from the time they have left. All our services are provided to people free of charge. Marie Curie Hospices Our Edinburgh hospice is one of nine hospices that we have in the UK. All our hospices offer the reassurance of specialist care and support, in a friendly, welcoming environment, for people and their loved ones whether you re staying in the hospice, or just coming in for the day. Some hospices, including the Edinburgh hospice, have specialist community teams who can visit people at home to provide advice and support. Our hospices are located in Belfast, Bradford, Cardiff and the Vale (Penarth), Edinburgh, Glasgow, Hampstead (London), Liverpool, Newcastle and the West Midlands (Solihull). Marie Curie Nurses Our nurses work night and day, in people s homes across the UK, providing hands-on care and vital emotional support. They can help you stay close to the people you care about most, in the place where you re most comfortable. Marie Curie Helper We know the little things can make a big difference. That s where our trained Helper volunteers come in. They can visit you regularly to have a chat over a cup of tea, help you get to an appointment or just listen when you need a friendly ear. Hospice information for in-patient care Page 20

23 Helper volunteers are only available in some areas, but as we re expanding our service all the time, do check our website to see if we re launching near you. Information and support We help everyone affected by a terminal illness to get the information and support they need, whether you have an illness yourself or you re a family member or friend. Contact the Marie Curie Support Line on (9am 5pm, Monday to Friday) to speak to a trained adviser or visit our website at mariecurie.org.uk/help. Our website is full of clear, practical information about living with a terminal illness the impact it has on day-to-day living, how to cope with changes and manage different symptoms, planning ahead for the future and looking after someone s wellbeing and care needs. We also provide useful links to other organisations that can help, and we have an online community where people can come together to share their experiences with others in a similar situation. Marie Curie research We re a leader in research into better ways of caring for people with terminal illnesses. We carry out research to help improve care and support across our services, as well as those provided by others. If you re interested in taking part in a research project, please see page 17 or let a member of staff know. Hospice information for in-patient care Page 21

24 How you can support our work Our services are always free to the people we care for. It costs us 13,000 to run our Edinburgh hospice for one day. And that s about 4.7 million each year. As just half of our funding comes from the NHS, we rely a lot on people s generous support to help us raise 6,175 every day so we can continue caring for people at our hospice. If you re interested in supporting our work, there are many ways you, or your family and friends, can get involved. Our noticeboard in the reception area has lots of information that you can pick up about our local fundraising and volunteering opportunities. Or if you want to find out more about how you can help, have a chat with one of our fundraisers based here at the hospice. You can contact our hospice fundraising team on or find out more at mariecurie.org.uk/getinvolved Private health insurance The care we provide at our hospice is always free of charge to you and your family. However, most private healthcare insurers will make a payment to us under the terms of a private health insurance policy. As Marie Curie is a registered charity that relies on donations, any income from private health insurers can help us to continue providing our services. If you have private health insurance and wish to benefit Marie Curie in this way, please discuss it with your nurse. We last updated this information folder in May 2015 with input from our hospice clinicians as well as people who ve looked after someone living with a terminal illness. Hospice information for in-patient care Page 22

25 TV STATIONS CHANNEL NUMBER RTE ONE 52 BBC1 1 TRE TWO 53 BBC2 2 COMMUNITY CHANNEL 63 ITV1 3 CBS ACTION 64 CHANNEL 4 4 TBN UK 65 CHANNEL 5 5 CBS REALITY 66 ITV2 6 TRU TV 68 BBC THREE 7 MOTORS TV UK 71 BBC ALBA 8 DAYSTAR 73 BBC FOUR 9 VIVA 74 ITV3 10 HORROR CHANNEL 80 PICK TV 11 CBBC 120 DAVE 12 CBEEBIES 121 CHANNEL CITV 122 MORE 4 14 POP 125 FILM 4 15 TINY POP 126 QVC 16 BBC PARLIAMENT 131 REALLY 17 SKY NEWS MUSIC 18 ALJAZEERA 133 YESTERDAY 19 RT 135 DRAMA 20 ARISE NEWS 136 BID 23 BBC NEWS 130 CHANNEL ITV4 24 RADIO STATIONS NUMBER DAVE JA VU 25 BBC RADIO ITV BE 26 BBC RADIO 1 EXTRA 701 ITV BBC RADIO E4 28 BBC RADIO E BBC RADIO * 30 BBC 5 LIVE 705 ITV BBC 5 LIVE SPORTS 706 ITV BBC 6 MUSIC 707 QVC BEAUTY 35 RADIO 4 EXTRA 708 CREATE AND CRAFT 36 BBC WORLD SERVICE 710 QUEST 37 THE HITS 711 QUEST KISS FRESH / KISS 712 / 713 THE STORE 39 MAGIC 715 R&C 40 HEAT 718 FOOD NETWORK 41 KERRANG! 722 TRAVEL CHANEL 42 TALK SPORT CAPITAL RM 724 FILM CHRISTIAN RADIO 725 CHALLENGE 46 U MOVIES 4 MEN 48 ABSOLUTE RADIO 727 TG4 51 HEART 728 Hospice information for in-patient care Page 23